Adore Me, Inc.

I can see why this business is not Revdex.com accredited.

The quality of the products was not up to my expectations. Then I see a charge on my account that was deceptively hidden during the sign-up check out process. I have no idea what I'll even be receiving. I am apprehensive that it will be difficult to reverse the charges a, so I'll most likely have to close my bank account and reopen under another bank or number so automatic withdrawals stop. I've read other online reviews where other customers filed complaints citing this.

Review: This company not only KEPT an item AND MY MONEY, they also have REFUSED TO GIVE ME A REFUND on an item that was RETURNED. They sent an email saying they received the item for refund and taken a $5.95 restock fee & I will be credited $0.00!

This company has taken $59.95 from me and I HAVE NOTHING!!Desired Settlement: I WANT MY MONEY BACK!

THEY TOOK $59.95 AND I HAVE NOTHING!!

Review: I recently purchased products from adoreme.com during black friday (I ordered five 34D lingerie sets and three 36D lingerie sets. Their sizes run a little small compared to other lingerie sellers so I have to exchange the ones that I do not fit which was five 34D lingerie sets). I made this purchase during a buy one get one free (BOGO) sale. However, there was a fine print that states, “[redacted]” which was not shown at the time of purchase or during check out. I did not know about this fine print until I try to exchange the product online. Therefore, I called customer service so they can help me exchange the product. The representative then said, “[redacted]”. I asked, “[redacted].” And I then clarified, “So you’re telling me, I cannot get a refund because these products are final sale; I cannot get an exchange of the same items but different size because you are out of stock and most likely will not be restocked again; and I cannot exchange the products for a different item that has my size because of the sales rules. Am I right?” and the rep said, “[redacted]” And I said, “This is horrible for business and I feel like I have been scammed out of $120.” And she said, [redacted]Desired Settlement: I want an exchange of the items to either the same items but different size that I fit, or different items with the size I fit, or a refund of $120 to the debit card I paid with.

Consumer

Response:

At this time, I have not been contacted by Adore Me, Inc regarding complaint ID [redacted].Sincerely, [redacted]

Adore me gave my 16 year old daughter a vip account and will not cancel it no matter how many ways we try. They take money out of her account every month and I am tired of contacting them with no resolution. This company should be fined, closed some thing. They should not be aloud to continue taking people's money and not allowing them to unsubscribe from there membership. It is a scam. Easy to sign up for with no way to cancel.

I should have read these reviews before I made an online purchase. I just had a negative experience with this business. I placed an order online and decided I didn't really want the items. The system automatically enrolled me in this VIP Group which I was unaware of. It says online that you have 30 minutes to cancel your order by going to "my orders" under you account. I placed the order at 12:19 and tried to cancel at 12:39. However, when I went into my account and looked under my orders - there was NO option to cancel. So, I sent an email via their "contact us" button at least five times. NO RESPONSE. I was trying to cancel my order even before it was processed and shipped. Guess what?? The next day, the business shipped my order. So, I found the number and called them. I was on hold for 30 minutes. Then, when speaking with the rep she asked why did I want to cancel. My response simply was because I didn't want the items. She then said she would email a return label to return the pkg when it arrives for a full refund. I did receive an email with the label and I will be returning the items. Or I may just keep them because it says online that you can only exchange - although the rep told me I can return. In the meantime, because of the experience, I jumped on Revdex.com to see reviews...OMG. I am in awe. One thing I do know is that I will immediately be canceling the card I used for this purchase. They will not get a 39.95 out of me each month for something I didn't order or don't want. This business is truly a scam.

Review: I ordered a product from AdoreMe on 9/*/14 and upon deliver I called and unsubscribed my membership to their website and was told on the phone that my membership had been cancelled. The emails I received from them went to an old email address and just happen to check them a week ago and I had been charged $159.80 that accumulated in store credit because my account was never cancelled. So I called and could only be refunded two separate $39.95 amounts, so far only one of those has been added to my bank account and I have called about this twice. Additionally, I used the leftover $79.90 to buy products since I couldn't get that amount refunded. But instead of AdoreMe using the store credit, my debit card was charged $79.90. I called again to fix this issue and so far I have not been refunded the $79.90 but my $79.90 store credit now states $0.00.Desired Settlement: I would frankly like my $159.80 back, but I understand that is not their policy. Thus, if nothing else I want to be refunded other $39.95 and the $79.90 for a total of $119.85. Additionally, I would like to be unsubscribed from this company and never want to do business with them again. Meaning that I no longer wish to be a member and don't want to be charged any monthly membership fee of $39.95 again.

Business

Response:

[redacted]

This is in reply to the complaint ID [redacted].Unfortunately, there appears to have been a misunderstanding.Upon checking the information in the customer’s account, we see that that the customer has been unsubscribed from the membership on January [redacted], 2015 and received refunds for 2 months’ worth of charges: January and December (see attached image #1), as we have a 30-day no questions asked refund policy for unwanted store credit.The customer had a remaining store credit of $79.90 that they intended to use towards order # [redacted] on January [redacted] However, it appears that the amount was unintentionally charged to the customer’s credit card . We have refunded this amount to the customer’s bank account on January [redacted] (see attached image #2).At the moment, the remaining credit of $79.90 is restored (see attached image #3). In order to be eligible for a refund of store credit charged beyond 30 days, the customer must write a letter or send an email to our Claims department explaining the case and why they were not able to call within our 30 day limit to request a refund. All requests sent to the Claims department must be typed and mailed OR emailed to:[redacted]

[redacted]OR[redacted]We will provide an answer by email within 10 business days. If there are further comments, questions or concerns, please let us know. Best regards, [redacted]

The worst service had fraud charge to account and [redacted] along with others there basically told me they didn't care it's not there policy to stop the shipment and after it reaches destination it will needs to reach them before the will fix the issue. A week plus later still nothing they just got the order and I'm livid they are procrastinating on sending the refund confirm email not only that just put it on a [redacted] affiliate channel sad to say they really don't care.

Review: Adore Me was on Groupon with an offer. I bought the Groupon and bought my select items. I had to pay just $20 more since I went over the offer amount. After this, I received emails from them stating that they charged my account for "Store Credit". I went straight to the website to attempt to cancel or delete my account and found no such thing. I have called their number numerous times, to which I have had no one answer.Desired Settlement: I currently have a store credit of $159.80 that I would like to have credited back, or if that is not possible, to have my account deleted so my card is not charged anymore. I ordered a new debit card, but the numbers were the same except the expiration date. I was hoping this would stop it, but I just received an email today saying that it was charged.

Business

Response:

Dear [redacted],

This is in reply to the complaint ID [redacted]. Thank you so much for contacting us.

We apologize for all the inconvenience that has been caused. We were able to refund this customer for the month of July ($39.95 - Transaction ID [redacted]).

We were also able to unsubscribe her as requested (as seen in image below):

This customer was also notified about how she can be refunded the remaining store credit in her account through our claims department (as seen in the image below):

They are also sent emails notifying them of the charge after it happens as seen here:

[redacted] ** ** * [redacted]

[redacted]

[redacted] ** [redacted] **

Again, we apologize for the inconvenience that has been caused.

Best regards,

Product Owner

Review: Made an online order on adorme.com

Discovered that they will charge me $39.95 a month if I do not log on and perform certain actions once a month between the [redacted] and the [redacted] of the month.

Called customer service to cancel this service.

Was told they cannot cancel service until reciept of the ordered item.

Discovered I cannot delete my credit card information from their website to prevent them from placing charges which I do not authorize onto my credit card.Desired Settlement: I should be able to remove this companies ability from charging my credit card after my intended purchase.

I should be able to decline this service which charges monthly fees.

I should be able to remove this same service.

The details of this service should be laid out plainly in their ordering process.

Business

Response:

[redacted] This is in reply to the complaint ID [redacted].Thank you so much for contacting us.Regarding the subscription program, we have attached a screen shot of the shopping cart with the two payment options (as seen in image #1). Customers just need to click on the „What do I need to do as a VIP?” button and they receive the information regarding the VIP membership (as seen in image #2).Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the [redacted] reminding them to either skip the month or make a purchase.VIP members who do not shop or skip the 6th day of each month (11:59:59 p.m. EST), will be charged $39.95 and will receive the same amount in store credit. Members may redeem this credit on AdoreMe.com at any time. VIP members who do skip the month (before the [redacted] day 11:59:59 p.m. EST) may change their minds and are free to shop any item in their showroom throughout the month.Upon further investigation, we see that the customer was unsubscribed from the membership on December [redacted] 2014 (see attached image #3). As the customer was unsubscribed from the VIP membership, they will not need to shop or skip the month and we confirm the fact that no charges for store credit will occur.If there are further comments questions or concerns, please let us know. Best regards, [redacted]

Review: Placed one order from website and was automatically put in a VIP membership that involves monthly ordering/opting out or your credit card is charged. This was not clearly spelled out when I placed my order. I never would have placed an order if I had known this would happen.Desired Settlement: I would like the membership cancelled immediately.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am unhappy, I purchased an item on their website. Adoreme.com and I was unaware that they signed me up for a monthly membership. They charged me$39.95 and I requested a refund, they charged me $39.95 the next day and gave me a refund for $39.95. I requested to cancel my account, they have charged me $39.95 two more times in January. Customer service is frustrating, I waited on the phone for 28 minutes to speak to a person and was disconnected. The only way to reach them is by email. I really just want them to cancel my account and refund me all of the payments they took and over charged me with. They have charged me with 2 monthly fees each month. Frustrated! don't shop there. its not worth the headache.Desired Settlement: cancel my account and refund my money then lose my information. I will never shop with them again. Sneaky and deceitful.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Adore Me, Inc has been resolved.

Sincerely,[redacted]

Review: They make it incredibly difficult to cancel subscription and continue to charge my credit card. I made a purchase, which enrolled me in a subscription service. You cannot cancel the subscription through your online account or via email. You cannot remove your credit card information from the account. The only way to cancel is to call a phone number. There is always a long wait, and I have twice called to cancel, and they make it incredibly difficult, and even hung up. They automatically charge your credit card, and threatened to take away the credits I had already been charged for if I cancelled.Desired Settlement: Allow for cancellation of membership through online account. I couldn't even find the information on their website on how to cancel.

Business

Response:

[redacted]

Dear RevDex.com,

This is in reply to the

complaint ID [redacted].

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 6/**/2014.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are

sent a membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

The customer did not skip or make a purchase in June

and was charged on 6/*/2014. We are unable to refund this customer because they

used their store credit but they are more than welcome to return their item.

SHIPPING,

RETURNS AND EXCHANGES

Free shipping, free exchanges and easy return to and

from addresses within the U.S of any merchandise ordered through the Site or in

connection with your membership are subject to the Adore Me Shipping, Return and

Exchange Policies. Customers

with addresses outside of the U.S and are welcome to purchase alternative

shipping methods at their expense that allows tracking or insurance on the

package. Please note that Adore Me does is not responsible for packages

sent without tracking information. There is no exchange possible on

any merchandise given away for free during a promotional operation. All

products returned for a refund are subject to a $5.95 restocking fee per set,

to be deducted from the amount refunded to the card used for purchase. Returns

for a credit will not be charged the $5.95 restocking fee per set.

Replacement

of products and credits to your account for shipped merchandises claimed as not

received are subject to our investigation, which may include postal-service

notification. We will adjust your account at our discretion. Repeated claims of

undelivered merchandise may result in the cancellation your membership.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have previously complained about the policies of this company, and though my complaint was closed, the issue has resurfaced. I made a purchase through this website, and was automatically enrolled in a 'membership' program where I am charged a monthly 'credit', and have only 5 days to opt out. There is no way to quit except to call the business. You aren't able to quit via the internet or your online account, and it isn't made clear during checkout that you are being enrolled. There is also no way to remove your credit card information from their website. I had a very difficult time getting un-enrolled last time (long hold times, CSRs that hang up/make it very difficult to quit). I had a credit in my account because of the auto-debit from my account, and was informed that I would lose it if I quite prior to using it, so rather than lose my $40 entirely, I spent it. I was using a credit that I was charged for without my authority and was informed that I would lose entirely if I tried to quit. I spent it rather than losing $40. I would argue this is a VERY different thing than making a 'purchase' on their website as the representative from Adore Me tried to say I was doing in their response to my complaint. It was not by choice, but rather force. I would have much preferred to have the money back, and not have to buy another item of poor quality from them, but it was better than being out the money. I received said item, it was of bad fit/quality, so I returned. Again, I did not receive a refund, but another credit. So...I spent it again today, and then received an email that I had be re-enrolled in the "membership"! I tried to call again and quit, and after being on hold for 10 minutes, I was hung up on. I called again, had to hold for another 10 minutes, and was then informed that I COULD NOT quit the membership until the item arrives, which means that I'm going to have to call back yet again! Unbelievable. Absolutely unbelievable

They need to make quitting the membership something that people are able to actually do. Unethical practices.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear RevDex.com,

This is in reply to the

complaint ID [redacted].

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 7/**/2014.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

The customer did not skip or make a purchase in June

and was charged on 06/**//2014.This customer used her store credit on **/**/2014

but contacted us on 07/**/2014 and was unsubscribed at the time she called. This

customer returned her item purchased on **/**/2014 and was refunded in the form

used to place that order which was her store credit. The customer used her

store credit on 07/**/2014 and again checked out as a VIP member rather than a

pay as you go customer in order to take advantage of a discount. Today the

customer has been unsubscribed again.

Please

also refer to our How It Works section, for additional details.

Best regards,

Review: I have ordered about 8 different bras and panties from this company, my family and boyfriend have ordered for me as well. I have a big problem with their sizes, because they are always different. You would think, since the company makes all these items, they would have consistency in their sizes. I order small in one item and the panties fit, the next time I order a small, the panties fit more like [redacted]. There is absolutely no consistency in their sizes what so ever! I could be a size [redacted] to [redacted] at any given time. I liked the gray lacy bra I ordered, but the size * panties fit more like [redacted]. They have strict 30 day return, that I realized too late. So stuck with bra that fits, but cant wear panties. I noticed there was a similar styled bra with same colored panties, so I ordered with size med panties this time. When I got the order, the bra fit a little big and the panties were huge on me. This was final sale item, so could only be exchanged for same item in diff size. I called the company because it would not let me do exchange online since they did not have same size bra still in stock. I told the sales person, I have the bra in right size, the panties are just the wrong size. The sales lady said, although they still had the panties in stock and in correct size would not let me return item in box and just swap for the correct size panties. I now have two lacy grey bras with matching panties that I can not wear! I told them to cancel my membership!Desired Settlement: Would have been happy if they could exchange item that they still had in stock with the item I have that does not fit

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], I have since been contacted by Customer Service at Adore Me, they were very helpful, apologetic and offered to help me return the items that did not fit. They will be sending correct sized items out to me and I will return the incorrect sized apparel. I was very satisfied with the customer service I received and this issue is now resolved

Sincerely,

Review: I received an email that stated I had a credit on my account that about to expire. I went to their web site, found an item I wanted to purchase, and did so. AFTER my purchase, I received an email stating the terms of my VIP membership. They had saved my credit card information without my consent or knowledge, and were going to bill me $39.95 for each month that I did NOT log in their web site withing a specific time period. None of this was disclosed in the original email or on the purchase screen. It was disclosed to me AFTER I had completed my purchase. I immediately emailed their customer service and told them I did NOT want them to store my card information and wanted to close the account. They answered that they could not close an account or delete my card information on line, That I had to CALL their 800 number. I emailed back that I had notified them in writing to close my account and to delete my card information. They said no way, you have to CALL. The next day, I clocked out from work to make the call. Stayed on hold for 10 minutes, hung up and called back. When a non English speaking person finally answered the phone, I told her I wanted to close my account.She said she could not do that at this time, that I had to wait 10 days and then call back. I would NEVER do business with a company who forced me to keep an account that I did not want,( especially after I had told them several times, several ways that I wanted to close the account)or a company that stored my credit card information without my knowledge or consent, without a full up front disclosure. It looks like I will have to cancel a credit card I have had for YEARS just to be sure these people don't make unauthorized charges.Desired Settlement: I would like my account to be closed immediately. They should also have to make full disclosures on all emails they send to potential customers. Another good business practice would be to allow account changes to be completed by the customer on line. Also, they should stop being deceptive with the customers. When they say you have to call to close your account, you should be able to close the account with one phone call.

Business

Response:

[redacted]

Dear RevDex.com,

This is in reply to the

complaint ID [redacted] .

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 6/**/2014.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image #2):

As previously stated this customer has been unsubscribed.

Please also refer to our Terms and Conditions section, for additional

details.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I hate that it took me having to file a claim with the Revdex.com to get them to close my account. They did have some nice items that I would have considered purchasing. The screenshot that was forwarded from them was not mine. I did NOT order the "[redacted]" lingerie set that is pictured in the email they attached.. I ordered a blue striped swim suit. Also "the pay as you go" button was on the right side of my screen. The "confirmation" email gave me no way to CONFIRM or DENY the VIP membership. It was the first statement of terms I had seen.

Sincerely,

Review: My daughter, [redacted], a minor at the time, entered into the "VIP" plan with Adore Me. She did not understand that this meant that she would be billed whether or not she purchased anything, but would receive a "store credit," which would continue to build up whether or not she ever purchased anything. I asked for a full refund, but Adore Me would credit only the past 30 days, leaving an unretruned credit of $119. I was told that although everything else is done on-line, we needed to call to cancel the account. This is, in my view, part of the unfair practice, putting another step in the way of cancellation. My daughter tried to call twice, but had to leave after being placed on hold for long periods. I finaly reached them to cancel. While on hold, it was evident to me that the site caters to young women, many of whom are unsophisticated about what they are getting into. I believe this to be an unfair business practice and, if necessary, will file suit to challenge this process. I saw that Adore Me's contract has a mandatory arbitration process (of course!), but I believe that this is an unenforceable contract of adhesion, used against minors.Desired Settlement: A full refund by check

Business

Response:

[redacted]

Dear RevDex.com,

This is in reply to the

complaint ID [redacted].

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been refunded for

their June store credit ($39.95) as well as unsubscribed from our VIP

membership.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit

available for their use at any time.

The customer did not skip or make a purchase in

March and was charged on 3/**/2014, 4/*/2014, 5/*/2014 and 6/*/2014. This

customer was only refunded for their last sore credit amount for 6/*/2014

because we do have a 30 day refund policy *see terms and conditions for more

information* As previously stated this customer was refunded and unsubscribed.

For any remaining store credit requests:

VIP Membership Payment Option

Selecting the VIP

membership during checkout enrolls you into a flexible, active membership with

many benefits. Members enjoy a special in-house price in addition to exclusive

deals and sales, reward points and free shipping and exchanges in the U.S. Benefits

of joining the VIP membership are detailed during checkout. Your only

obligation as a VIP member is to visit the site between the [redacted] and [redacted] of each month, then decide if you want

to shop an item or skip that given month. Customers may skip an unlimited

amount of months (consecutive or not).

VIP members who do not shop or

skip the [redacted] day of each month (11:59:59 p.m. EST), will be charged $39.95 and will receive the same amount in

store credit. Members may redeem this credit on Adore Me.com at any time. VIP

members who do skip the month (before the [redacted] day 11:59:59 p.m. EST) may

change their minds and are free to shop any item in their showroom throughout

the month. Please note this is an automatic billing, and members who do not

participate in the active membership may accumulate store credits. Credits

expire 12 months after the charge.

VIP members may enroll

in our Payment Vacation program, where they grow familiar

with the perks of membership over a period of three months, but do not need to

visit the site and shop or skip each month. They enjoy all the benefits,

obligation-free, and will receive an email notification towards the end of the

vacation indicating their Payment Vacation is ending. Customers will

automatically rejoin the active membership after this period. To enroll

in the payment vacation program, please contact our customer service department.

To request a credit

refund, please contact our customer service department. All refunds are subject to

our Refund Policy. Please note: Credits resulting from the

monthly charge on the [redacted] are only eligible for a refund up to 30 days past the

date of the charge. In order to be eligible for a refund of

store credit beyond 30 days, you must write a letter to our claims department

explaining the case and why you were not able to call within our 30 day limit

to request a refund. Please include your email address in the letter. All

requests sent to the claims department must be typed and mailed to:

Adore Me: Claims

We will analyze your

case and provide an answer by email within 10 business days (from the

postmarked date) if you are from the U.S. or 1 month (from the postmarked

date) if you are from Canada or another country.

Store credit refunds

are at the sole discretion of Adore Me.com. Orders placed using Groupon, will

not be partially refunded for sets not received. The only way to receive a

refund for orders placed with a Groupon, is to return the entire order.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Adore Me conducts its solicitations, billing, sales, returns, and other processes through the internet. The fact that it has a completely different policy for refunds, i.e. requiring a non-electronic letter, shows that Adore Me is adding an additional impediment to discourage consumers from seeking refunds. In addition, this is an "opt-out" system, whereby the consumer must take affirmative action to avoid being billed for absolutely nothing, other than a store credit, which has no value added, since the consumer could just as easily pay for the product at the time of ordering. In a class action lawsuit, it wil be interesting to see how much unexpended funds Adore Me bills, collects, and ultimately keeps.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

[redacted] And [redacted]

Review: I saw an ad for Adore Me on [redacted]. I joined thinking that I could leave at any time. I was wrong. I was locked in as a "VIP member" for MONTHS against my will. I called to cancel my membership and they told me they can only put my account on hold until May 2014. When May 2014 came, I called to cancel my membership and they told me they can only cancel my "VIP membership" and that I would still be a member of Adore Me. I told them I no longer want to be a member AT ALL and they proceeded to tell me they can't cancel my membership, that they only have active members and inactive members. I told them I don't want to be a MEMBER at all and they said that it's impossible to not be a member. I feel bamboozled. I should be able to leave a service with no strings attached. Nobody should have my contact information or credit card information against my will. This is not how you run a credible business. Please rectify this situation.Desired Settlement: I would like Adore Me to change their policy. If I don't want a business having my information anymore, I should reserve the right to do so. You can't keep all your customer's information and categorize them as active and inactive. You should ERASE my information from your databases FOREVER and IF I decide to become a member again, that's when you can get it back. Talking to a customer service representative who could not effectively explain the reason for this policy left a nasty taste in my mouth. This company is not credible and does not have good business practices. In addition to a formal apology for sub par customer service, I'd like them to change their policy so that a customer reserves the right to no longer be a member.

Business

Response:

[redacted]

Dear RevDex.com,

This is in reply to the

complaint ID [redacted].

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 5/*/2014.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

This customer has not been charged.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

My concern is not about whether or not I will be charged. My concern is that Adore Me has my information and I do not want them to have it anymore. I want to be removed from their system completely. I do not want them to have my address, phone number, email address, or credit card information. I do not know where they got the idea that I thought I was being falsely charged. That is nowhere in my complaint. Also, nowhere in their reply do I see an apology. Again, I would like to be REMOVED from their system (as if I never existed), I would reallly like for them to change their policy so that a customer can unsubscribe at ANY time (not just when Adore ME allows it), and I would like an apology for all of this.

Sincerely,

Business

Response:

Thursday, May [redacted], 2014

Dear RevDex.com,

This is in reply to the

complaint ID [redacted].

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 5/*/2014.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are

sent a membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

This customer has not been charged.

Best regards,

Review: My bank account was charged an unauthorized monthly fee of $39.90. I tried to call the company multiple times to have them credit the money back to my account. The call went directly to voice mail and the message said voice mail box full. I have cancelled my card through the bank to stop Adore Me from taking more money from my account. They did the same thing last fall. I was able to contact the company and have the money refunded to my account. This time I cannot even get in touch with them. They absolutely had no authorization to debit or credit my account.Desired Settlement: I have canceled my debit/credit card and blocked them from removing any more money from my account. I want a refund in cash mailed to my residence. This company appears to have scammed numerous consumers. In addition to filing this report I am contacting my state's attorney's office to report the theft.

Business

Response:

Dear RevDex.com,

This is in reply to the complaint ID [redacted].

Thank you so much for contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 3/**/2014. This customer was also refunded on the same day the total of

$39.95. Please allow 1 – 3 business days from 3/**/2014 for this customer to receive

their refund.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are

sent a membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

The customer did not skip or make a purchase in January

and was charged on 11/**/2013, but contacted us on 3/**/20114 and was

unsubscribed as well as refunded. There is no further action to be made to

fulfill this customer’s request. They will not be charged unless they make a

purchase on their own behalf.

Best regards,

This business signs you up for a "VIP membership" automatically, and then charges $39.95 every month, which can be refunded within 30 days or becomes store credit. However, if that is not spent and you wish to remove yourself from the service, then you forfeit the credit, even though they took your money with no services rendered.

Also, if you even want to remove yourself from the service, then you are required to go through several pages where they essentially harass you and try to keep you as a customer. This is after I was required to send an email wishing to remove myself, and then finally provided the link to discontinue my service, which I couldn't without forfeiting the $39.95 in store credit that I was required to pay and failed to request a refund in the appropriate amount of time.

Review: I ordered a lingerie set and didn't read the fine print carefully enough. Apparently if I did not keep their service of purchasing lingerie lingerie every month I am charged $45+ a month or will pay twice the original amount of the set to cancel my 'VIP' service. Additionally I returned my first set because it was WAY too small and was just notified that they would not accept my return because it was not in their acceptable condition. All I did was try on the bra. Their methods of collection and selling are a scam.

Business

Response:

Dear RevDex.com,

This is in reply to the

complaint ID [redacted].

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they are not and active member under the E-Mail

that was provided ([redacted]).

If this customer has an account under a different E-Mail, I highly suggest that

they call our customer care team at ###-###-####7 Mon-Fri 8:30AM – 8:30PM to

be unsubscribed from their account.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the fifth

reminding them to either skip the month or make a purchase. Customers who do

neither before the fifth are charged $39.95, which turns to store credit

available for their use at any time.

E-Mails regarding membership are sent to the customer as well.

Best regards,

Like others here, they keep charging my card also. When you try to cancel, you want to stab yourself in the throat because of the annoying on hold music and the irritating voices of the women telling you how great their site is. I just went to cancel online. We'll see what happens.