Adore Me, Inc.

Review: I ordered 1 item from this company about a month or two ago and from there I unsubscribed in order to no longer receive emails or be a part of any membership, yet my account has been charged, unauthorized, $39.95. My credit card information should NOT have been kept but somehow I got charged again - TWICE. Please refund my $79.90 and remove all of my information from your records. It is unprofessional to keep your customer's personal information and just charge them whenever you want, even after they have tried unsubscribing and revoking any kind of membership.

Thank you in advance for your help in refunding me my $79.90. You should have all of my information to reimburse me since you were able to charge me without my consent.

I MADE A ONE TIME PURCHASE AND DIDN'T WANT TO FURTHER CONTINUE BUSINESS WITH THIS COMPANY. WHEN SOMEONE UNSUBSCRIBES, THAT MEANS DON'T CHARGE THEM MORE MONEY. I NEED THE FULL $79.90 REIBURSED TO MY ACCOUNT.Desired Settlement: I NEED THE FULL $79.90 THAT WAS CHARGED WITHOUT MY CONSENT REIMBURSED TO ME AND ALL OF MY PERSONAL INFORMATION ERASED FROM THIS COMPANY'S DATABASE SO THAT I DO NOT CONTINUE TO RECEIVE UNWANTED CHARGES.

Business

Response:

AdoreMe, Inc[redacted]Phone: [redacted] The Revdex.com, [redacted]

[redacted], March[redacted], 2015 This is in reply to the complaint ID # [redacted].In regards to the membership, we would like toexplain how it works. We have attached a screen shot of the shopping cartwith the two payment options offered to the customers at checkout (as seen inimage #1).Customers who select the VIP Membership optionduring checkout are sent a membership confirmation email (in which the terms of the membership areexplained). The membership confirmation email was sent to the customer on 2014-12-** (as seen in image#2). Unfortunately, it appears that the customer did not open this email. VIP members who do not shop or skip by the 6th day ofeach month (11:59:59 p.m. EST), are charged $39.95 and receive the sameamount in store credit. VIP members who do skip the month (before the 6thday 11:59:59 p.m. EST) may change their minds and are free to shopany item in their showroom throughout the month. Please note this is anautomatic billing, and members who do not participate in the activemembership may accumulate store credits. Customers are able to request a refund directly,here: http://www.adoreme.com/charges, within 30 days of the charge.For the remaining store credit the customer needs to contactour Claims department. In order to be eligible for a refund of storecredit charged beyond 30 days, the customer must write a letter or send anemail to our Claims department explaining the case and why they werenot able to request a refund within our 30 day limit. All requests sent to the Claims departmentmust be typed and mailed OR emailed to:Adore Me: Claims[redacted]OR[redacted]We will provide an answer by email within 10 business days.Moreover, please note that the customer was charged for store credit, as they were still an active VIP member at that time. We nowconfirm that the customer has been unsubscribed from the membership on 2015-03-** (see attached image #3).If there are further comments, questions or concerns, please let us know. Best regards, [redacted]Phone: [redacted]

DO NOT ORDER FROM THIS COMPANY!!!

I placed my first and only order from them 8/** and received tracking showing it would be delivered on 8/** which was changed to 8/**. It is now 8/** and no package and tracking is all over the place with no updates. I have tried to contact the company to ensure cancellation of the VIP membership scam only to not be able to reach anyone. I would be on hold for extended periods of time only to finally hear the phone ring but then get immediately hung up on. This happened several times. I located a corporate office number only to get a "Mailbox Full" recording so that only further confirms my suspicions about this scam company. Attempts to post on their FB page were blocked and they also do not answer their emails requesting assistance.

I called the toll free number yet again and this time chose to speak to a "Stylist" knowing someone would answer because they assume the person calling wants help deciding on a product. Well the girl who answered was super friendly until I told her why I was calling and had placed me on hold for 10 minutes before coming back and telling me that her Manager was not in and that she could put in a request for her to "email" me. I told her at this point that I wanted the VIP cancelled and she told me that she didn't know if the "system" would let her and that it would have to be cancelled later since there is an order in transit. Frankly a membership has nothing to do with an order that I ALREADY PAID FOR. I called her out on it and she became hostile in her tone. She continued to spew lie after lie until I decided I had had enough of listening to her repetitive babble. I will have to cancel my debit card at this point. DO NOT DO BUSINESS WITH THIS "COMPANY" as they are NOT LEGIT!

Review: All prior interactions with this company have been satisfactory. I placed an order on 11/**/2013 and received the package on 11/**. Upon inspection, a portion of the set (the panty) was damaged.

I contacted the company via their online chat service on 11/**/2013 to initiate a return. During that conversation, I was told that I could return the entire set and would be issued a voucher to order a replacement set. I was in the process of doing this when I found that the set was sold out in my bra size (which also happens to be the NOT defective portion of what I received). I asked the online agent if I could return just the panty which was defective. She indicated this would not be a problem, however I would need to call their customer service to do that.

On 11/**/2013, I called the CS line and spoke to [redacted]. I recounted the issue (defective panty, sold out bra) and she said that I should send her a picture of the defective item with her name in the subject line, and I would receive instructions on how to exchange the panty ONLY. I did so. After some time, I received 2 emails: one email detailing a service (some sort of vacation from their VIP program) which I never requested and instructions indicating that I had to return the entire set. I replied, saying that these instructions were not what was expected and were unacceptable. There was no reply for the remainder of the day.

On 11/**/2013, I again called the customer service phone number and spoke to [redacted]. She stated that I was essentially out of any options to return only a portion of the set as "WE don't do that". I said that I had spoken to 2 previous customer service agents who said that I could. I then asked to speak to the manager on duty. [redacted] said that was not possible at that time, but she would "escalate" the issue to the manager's attention. The conversation did become somewhat heated, and [redacted] was continually dismissive and condescending.

As an additional note, I'm certain that the phone conversations must be recorded (all companies do that these days, correct?) but I was not notified that the conversation would be recorded. Be assured that if the conversation was recorded, and I was not appropriately notified (as is required by California law, where I am a resident) that I will be filing an additional compaint with the California Revdex.com and seeing what my options are there.Desired Settlement: I would like to send back the defective panty and receive one of the same style which is not defective.

Business

Response:

Dear [redacted],

Review: I wish to dis enroll from the VIP program and contacted customer service via email, was informed that I would have to call their 800 number. I called that number several times and waited for at least 10 minutes before system disconnected my call. Company clearly providing barrier to disenrollment.Desired Settlement: Remove me from VIP program and don't charge me anything additional.

Business

Response:

[redacted]

This is in reply to the complaint ID #[redacted]Thank you so much for contacting us. First of all, we would like to apologize to the customer for any inconvenience that was caused. We are sorry to hear that the customer encountered difficulties upon contacting us by telephone. Unfortunately, it appears that we experienced technical issues that caused a number of calls to be disconnected.That being said, we now confirm that the customer has been unsubscribed from the membership (see attached image #1), therefore there will not be any charges for store credit in the future.If there are further comments questions or concerns, please let us know. Best regards, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Although they cancelled my subscription, they did not address my updated issue regarding only receiving a partial refund for my returned merchandise, after not disclosing that there would be a charge. I wish to receive the remaining portion of my refund, as my return has been confirmed. A full refund will fully resolve my complaint.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

[redacted] This is in reply to the customer’s rejection of our answer to complaint #[redacted]Thank you so much for contacting us. We would like to apologize for not addressing the additional issue that the customer had brought up.That being said, we are sorry to hear that the customer felt misinformed. It is clearly mentioned in our return policy on the website, here [redacted] and also in our Terms and conditions, that each returned set is subject to a $5.95 restocking fee (also see attached image #1). Moreover, each customer receives an automated email as soon as their returned order is received and processed by our warehouse, which states that they are able to choose between a free exchange or a refund of the initial amount minus the $5.95 restocking fee.We apologize for any inconvenience that may have been caused to the customer. If there are further comments questions or concerns, please let us know. Best regards, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The explanation is unsatisfactory, the info was not reasonably presented i.e. I read in a reasonable manner and did not see such a caveat, and I want my money back. Considering the amount of time and trouble I went through trying to cancel and wait for these various responses they need to refund me the $5.95 and we will call it even.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased from Adoreme.com one time in October. I received my order and didn't care for what I got but I figured you win some you lose some so I didn't return it. I was moving on from their services and I had no plans to order from them again. November came and I got a bill from my credit card company for 39.95 for adoreme.com. I was shocked as I knew I had not ordered anything from them. I come to find out that they charge you to have your account and auto-bill you for each month and just leave the credit add up on your account. I called the next business day and asked for a refund and to cancel my account as I no longer wanted to order from them and I didn't want to be auto-billed anymore. I spoke with someone that sounded like they were in India or something and they assured me that I would be refunded the full amount and that they would cancel my account. Neither of which actually happened. It is December now and I have been auto-billed again after I was assured that my account was closed and I wouldn't be billed. I called them again and stressed to them that I don't want to have any credit with them and I wanted to close my account and get the 39.95 refunded. They told me that they would not refund the original 39.95 that I asked for but they would refund the money from this month. So they auto-billed me 3 times and each time I asked for a refund AND to CANCEL my account. They still haven't refunded my original 39.95 stating that it has been more than 30 days. It is more than 30 days now, but originally I called them right after I received my statement and told them to refund my money and cancel my account. Still waiting 3 months later and no refund. It has been more than 30 days now but they said they were refunding it 2 months ago. How is it my fault that they don't do what they said that they would?!? Terrible customer service and quite a SCAM.Desired Settlement: Refund my original 39.95 that I asked for 2 months ago and CANCEL my account!!! NO MORE AUTO-BILL

Business

Response:

[redacted]

[redacted] This is in reply to the complaint ID #[redacted].In regards to the membership, we would like to explain how it works. We have attached a screen shot of the shopping cart with the two payment options offered to the customers at checkout (as seen in image #1).Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the fifth reminding them to either skip the month or make a purchase. VIP members who do not shop or skip by the [redacted] day of each month (11:59:59 p.m. EST), are charged $39.95 and receive the sameamount in store credit. Members may redeem this credit on AdoreMe.com at any time. VIP members who do skip the month (before the [redacted] day 11:59:59 p.m. EST) may change their minds and are free to shop any item in their showroom throughout the month. Please note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits. Customers are able to request a refund directly, here: [redacted] within 30 days of the charge.That being said, we now confirm that the customer has been unsubscribed on 12/**/2014 (see attached image #2).Please note that the remaining store credit is from October (the customer placed their first order in September and the first charge for store credit occurred on October [redacted]), see attached image #3.For the remaining $39.95 store credit, the customer is welcome to contact our Claims department.In order to be eligible for a refund of store credit charged beyond 30 days, the customer must write a letter or send an email to our Claims department explaining the case and why they were not able to call within our 30 day limit to request a refund. All requests sent to the Claims department must be typed and mailed OR emailed to:Adore Me: Claims[redacted]

OR[redacted]We will analyze the case and provide an answer by email within 10 business days . If there are further comments questions or concerns, please let us know. Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I fully understand how to read. I tried to cancel as I said in my original statement. These people have a very sy business plan that screws their customers. I tried to cancel multiple times and tried to get a refund multiple times before the 30 day limit. I was assured that it was taken care of multiple times and they didn't do anything. Read my complaint. They are thieves that is all there is to it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered one set from their website in Sept 2014. I was not made aware that they automatically sign you up for their "VIP Membership" and charge your credit card $39.95 per month. I've seen charges on my credit card in Oct & Nov of 2014. I have contacted my credit card company to dispute the charges. Adore Me does NOT let you can this "membership" online. They state that you must call their customer service line. I have tried 3 times to call - each time I hear the same initial "your wait time is approximately 3 minutes", same song, same ads, same "we're sorry about your wait" that is repeated over and over. Even after waiting 15 minutes, I have not been able to get through to a human being.

I want these charges refunded and this "membership" cancelled. No one should have to log onto their website once a month during a 5 day period and "skip the month" to NOT be charged the $39.95.Desired Settlement: Refund of $79.90 (for Oct & Nov 2014 charges)

Business

Response:

This is in reply to the complaint ID #[redacted].Thank you so much for contacting us. First of all, we would like to apologize to the customer for any inconvenience we may have caused them. In regards to the membership, we would like to explain how it works. We have attached a screen shot of the shopping cart with the two payment options offered to the customers at checkout (as seen in image #1). Customers just need to click on the „What do I need to do as a VIP?” button and they receive the information regarding the VIP membership (as seen in image #2).Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the [redacted] reminding them to either skip the month or make a purchase. The membership confirmation email was sent to the customer on 2014-09-** (as seen in image #3). The customer was also sent notification emails, that can also bee seen in image #3. Unfortunately, it appears that the customer did not open these emails.VIP members who do not shop or skip by the [redacted] day of each month (11:59:59 p.m. EST), are charged $39.95 and receive the same amount in store credit. Members may redeem this credit on AdoreMe.com at any time. VIP members who do skip the month (before the [redacted] day 11:59:59 p.m. EST) may change their minds and are free to shop any item in their showroom throughout the month. Please note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits. Customers are able to request a refund directly, here: [redacted], within 30 days of the charge. Please note that in order to be eligible for a refund of store credit charged beyond 30 days, customers must send an email to our Claims department, [redacted], explaining the case and why they were not able to call within our 30 day limit to request a refund.Moreover, upon further investigation, we see that the customer was unsubscribed from the membership and was refunded November’s store credit of $39.95 on December [redacted], 2014 (see attached image #4). If there are further comments questions or concerns, please let us know. Best regards, [redacted]

I was signed up for a subscription service without realizing it – I get dozens of emails a day and so I didn't notice when they automatically signed me up for this stupid service.

The worst part of it is that the only way you can cancel is if you call them up and their line is busy so I can't even do that! Ridiculous. Never shopping with them again.

Review: After purchasing and item in September 2014. On November [redacted] 2014 an unauthorized charge of 39.95 posted against my checking account, overdrafting it. The below email was in my Inbox. I immediately requested a refund and contacted my bank to report the unauthorized charge. As a result my debit card was cancelled and I am now waiting (3-5) days to get a new one. At no point in time was I advised that I would be enrolled in anything, and if I had been given the option I would have declined. This incident has left me feeling violated and caused a headache with by bank. Sending me an email that I have store credit that's really my money they have in affect stolen is not only shady business practice but should be against the law.

Hello,

Your Adore Me November store credit is ready! Shop your personalized showroom now!

See

showroom

10 dollars off any set, any time

Every [redacted] set is on us

Exclusive access to VIP only sets

Don't want store credit?

No problem! You can request a refund for this month's store credit below, hassle-free.

credit to spend

Request See

refund lingerie

Questions or concerns? We're always here to Help.

You can contact our customer care team by phone, email or chat. Real people, no robots.

Best,

Adore MeDesired Settlement: I would like this vendor to be prosecuted for theft. And I want to be compensated for the undue stress and mental anguish this has caused me and the others who have been violated by this company.

Business

Response:

[redacted]

[redacted] This is in reply to the complaint ID [redacted].Thank you so much for contacting us. First of all, we would like to apologize to the customer for any inconvenience that may have been caused. In regards to the membership, we would like to explain how it works. We have attached a screen shot of the shopping cart with the two payment options offered to the customers at checkout (as seen in image #1). Customers just need to click on the „What do I need to do as a VIP?” button and they receive the information regarding the VIP membership (as seen in image #2).Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the [redacted] reminding them to either skip the month or make a purchase. The membership confirmation email was sent to the customer on 2014-09-** (as seen in image #3).VIP members who do not shop or skip the [redacted] day of each month (11:59:59 p.m. EST), are charged $39.95 and receive the same amount in store credit. Members may redeem this credit on AdoreMe.com at any time. VIP members who do skip the month (before the [redacted] day 11:59:59 p.m. EST) may change their minds and are free to shop any itemin their showroom throughout the month. Please note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits. Customers are able to request a refund directly, here: [redacted], within 30 days of the charge.Moreover, we now confirm that the customer has been unsubscribed from the membership. Upon further investigation, we also see that the customer requested and received a refund on 2014-11-** (see attached image #4). As the customer was unsubscribed from the VIP membership, they will not need to shop or skip the month and there will be no other charges for store credit.If there are further comments questions or concerns, please let us know. Best regards,[redacted]

Review: This company forms a contract in such fine print that a purchaser is unaware they have signed on for a monthly purchase. They also will not cancel your participation without a phone call to them. The phone call is not answered in a timely manner. Even after a call has been made, they may continue billing an individual. I consider it a hoax.Desired Settlement: For myself, I desire immediate cancellation. For others, I desire refunds of charges made after phone calls have been made cancelling.

Business

Response:

AdoreMe, Inc

Wednesday, April [redacted], 2014

Dear Revdex.com,

This is in reply to the complaint ID [redacted].

Thank you so much for contacting us.

I looked into the customer’s case, and see that they have since reached us and been unsubscribed as of 2/**/2014.

We are not trying by any means to force customers in a subscription program.

I have attached below a screen shot of the shopping cart with the two payment options (as seen in image #1):

Customers who select the VIP Membership option during checkout are sent a membership confirmation email, then two reminder emails before the fifth reminding them to either skip the month or make a purchase. Customers who do neither before the fifth are charged $39.95, which turns to store credit available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image#2):

The customer did not skip or make a purchase in August and was charged on 10/**/2013, 11/**/2013, 12/**/2013, but used their remaining store credit balance or $119.85 on 2/**/2014 (order #[redacted]

Best regards,

I ordered one piece of lingerie from Adore Me approx 9 months ago. 3 days ago, I suddenly have a pending charge of $39.95. I am NOT a VIP member and Adore Me does NOT even have my CC on file, let alone my updated address. I have tried repetitively to call and email Adore Me with absolutely no response.

Review: I receive several emails a week from this retailer with coupon codes for discounted purchases. I made the mistake of taking advantage of a TRYFOR10 promotion which offered one set for $10. I went to the website, made a selection, and applied my promo code. The price of the order changed to the promotional price and I proceeded to sign in. After signing in I went through the checkout process and confirmed the promotional price was applied to my order before checking out.

Instead of being charged the promotional price which I authorized of $10, I was charged $50 which I did not and would not authorize. At no time was I informed that I did not qualify for the promotion and that the price would be changed. I contacted the company and they refuse to assist with resolution. Initially I sent an email that was never replied to. I then called and spoke with an agent and then a [redacted]. The [redacted] was exceptionally rude and refused any assistance. She said I could return the item, which I haven't even received yet and then they would process a refund, which could take who knows how long.Desired Settlement: I have no problem returning the item and honest want nothing to do with a company who is this dishonest and unethical and who would employ a staff that cares so little about customer service, however I want an immediate refund for the $40 that I should not have been charged.

Business

Response:

AdoreMe, Inc

The Revdex.com, New York

Tuesday, February [redacted], 2014

This

is in reply to the complaint ID [redacted]

Thank

you so much for contacting us.

I looked into the customer’s account and it seems that the

discount did not apply to order # [redacted]after the customer

logged in due to the fact that this promotional offer was only available for

first-time orders. The customer had already placed their first order on Dec **,

2011, and that is why the coupon did not apply.

Moreover, I have attached a screen shot of the banner, as it

appeared at the top of the sale page.

The

package was delivered, therefore the customer is welcome to return the sets for

a refund. The customer needs to make sure to ship back the complete sets in their new, unworn condition, within 30 days of delivery. More

information concerning returns and exchanges can be found here.

If you have any further comments

questions or concerns, please let me know.

Best regards,

Watch your bank account for charges when you buy from this company. You are automatically enrolled in their VIP which means they will charge you $39.95 per month. When you think you have deactivated your account online and removed your credit card information, the $39.95 is charged again.
You will have to call them and have an hour plus wait time to speak to a representative. You will then get the run around that you can't cancel at this time until you spend your credit.
I was so fed up I told them that they could keep my money and I was never dealing with this unscrupulous company again.
WARNING!! They will take your money BEWARE

I wasn't completely unsatisfied with Adore Me at first. I got used to skipping each month because I realized how hard it was to cancel my subscription. (I was trying each month and each month they had another reason why they couldn't cancel it) So then I found a "Payment Vacation" button. It said if I click this button I wouldn't have to skip for two months. On the [redacted] of this month (they charge on the [redacted] of every month giving you the first five days of the month to skip) there was no charge. But then on the [redacted]!!! There is another 39.95 charge!!! Someone needs to shut this place down.

Review: I purchase a Groupon for a discounted price towards product from [redacted].

I placed my order online. While placing my order I was unknowingly signed up as a member and have been charged over $300 in "membership fees" since.

I was under the impression that I was making a one time business transaction. I purchased a product and they delivered the product.

Yesterday I was advised by my credit card company that Adore Me has been charging me monthly service fees.

This was occurring on a credit card I had cancelled! Adore Me never notified me in writing that this was happening. Adore Me states that they emailed me every month to advise me that I have a credit on line but due to my email being changed I did not receive this information.

My complaint is that I unknowingly subscribed and billed for a membership service I never wanted.

I called Adore Me to speak to a manager but the representative would not allow me to speak to anyone claiming that both managers were out of the office on a Monday morning to run personal errands.Desired Settlement: First and Foremost I would like Adore Me to refund the full amount billed to my credit card immediately.

Secondly I would like Adore Me to change their policy and make it clearer to unsuspecting first time customers that they are signing up to a membership with monthly fees!

Business

Response:

Friday, August **, 2013

Dear Dispute

Resolution Services,

This is in reply to the

complaint ID [redacted].

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed,

and also received a refund for the $39.95 as of 8/**/2013.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

1):

Here is a screenshot of the details box that appears when clicked (as

seen in image 2):

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the fifth

reminding them to either skip the month or make a purchase. Customers who do

neither before the fifth are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

3):

The customer did not skip or make a purchase

since February and was charged monthly, but contacted us on August [redacted],

2013 and was refunded and unsubscribed.

This customer was also notified about our claims

department information on how to get her remaining transactions refunded (as

seen in image 4):

Best regards,

Review: I returned a product within the 30 day return period and requested a refund. I received an email saying they received the return and would refund me "in the coming days". It has been 6 business days since they received my return and I still haven't received my refund so I contacted the company and they're now telling me they won't refund my money and will only give me a credit. They already deducted a restocking fee as well which was only supposed to be deducted if I wanted a refund. I do want a refund, so the restocking fee is fine but now they're refusing to refund me. Thank you in advance for helping me resolve this issue.Desired Settlement: I would like my money refunded.

Consumer

Response:

Aftet emailing and calling the company repeatedly and getting no where. I contacted Revdex.com. I then let the company know that I had contacted the Revdex.com and they suddenly had a change of heart and decided to honor their return policy. I received a refund minus a restocking fee. I'm thankful to have my money back but would never shop through Adore Me again. Nor would I advice anyone else to.At this time, my complaint, [redacted] regarding Adore Me, Inc. has been resolved.

Sincerely,[redacted]

Review: I purchased a bathing suit on adoreme.com on August **, 2014. In doing so, I was automatically added to their "VIP membership program". This program basically charges me $39.95 every month regardless of whether I purchase something or not. I have contacted the company by email and by phone a total of 4 times since August in attempts to be removed from their membership program and have my money refunded. Each time they refund me and assure me I've been removed from their list and I should not be receiving anymore automatic drafts from my bank account. As I was checking my statement today, I noticed that, yet again, $39.95 had been deducted from my checking account. This time it caused me to nearly over drafted which would have come with fees of its own. I just want to cancel my membership and after being promised three times now that I would no longer be charged.Desired Settlement: I want adore me.com to keep their word when promising to remove me from their membership program. I want to be refunded my my $39.95, and I never want to be charged again.

Business

Response:

[redacted]

[redacted] This is in reply to the complaint ID [redacted]Thank you so much for contacting us.First of all, we would like to apologize to the customer for the dissatisfying service they received. This is unacceptable and we assure the customer that we are going to investigate this issue and prevent it from reoccurring. Regarding the subscription program, we do not sign customers up automatically. I have attached a screen shot of the shopping cart with the two payment options (as seen in image #1).Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the [redacted] reminding them to either skip the month or make a purchase. VIP members who do not shop or skip the [redacted] day of each month (11:59:59 p.m. EST), will be charged $39.95 and will receive the same amount in store credit. Members may redeem this credit on AdoreMe.com at any time. VIP members who do skip the month (before the [redacted] day 11:59:59 p.m. EST) may change their minds and are free to shop any item in their showroom throughout the month. Please note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits. Credits expire 12 months after the charge. Emails regarding membership sent to the customer in question can be seen attached in image# 2. Unfortunately it appears that the customer did not open these emails.The customer is welcome to contact us by telephone again, in order to unsubscribe from the membership, and we assure the customer that once she receives the confirmation email, there will be no further charges.Credits resulting from the monthly charge on the [redacted] can be directly refunded up to 30 days past the date of the charge. We confirm have refunded the November charge to thecustomer’s account (Transaction Refund Detail For ID: [redacted]).For the remaining $39.95 store credit, the customer is welcome to contact our Claims department.In order to be eligible for a refund of store credit charged beyond 30 days, the customer must write a letter or send an email to our Claims department explaining the case and why they were not able to call within our 30 day limit to request a refund. All requests sent to the Claims department must be typed and mailed or emailed to:[redacted]

[redacted] OR[redacted]We will analyze the case and provide an answer by email within 10 business days (from the postmarked date).If there are further comments questions or concerns, please let us know. Best regards, [redacted]

Review: I made a purchase from this company and input my credit card information for the purchase of my item only. Unknowingly, I was automatically enrolled in a VIP program that I did not select. I only found out via email notification that I was a part of this program that charges $39.95 a month. I called the company to ask to be removed from this program and was on hold for 10 minutes. When a representative finally answered I asked about my options to be removed. She replied that there would be a fee to unsubscribe. I kindly told her that I was truly unaware of this additional fee and would like it to be removed. I even offered to send back my unworn item if it would help the process. I spoke very nicely but firmly that I wanted to be REMOVED and the charge of $40 to be taken off. She replied that I could "skip the month" or wait beyond 45 days from my initial purchase and then unsubscribe. I asked her to clarify that if I waited the 45 days per her suggestion if I would not be charged any other fees. The lady on the other line literally pretended I was on "mute" and that she couldn't hear me. I was definitely not on mute (I double checked the button). Disgusting. I have a screen shot of both an advertisement from Facebook and in my email that shows clearly that the first item purchased is $24.99 with NO ASTRIX or other note demonstrating fine print anywhere. I called back and another representative answered. She has guaranteed that if I select to put my account on "vacation" until April I will not be charged any fees of any sort. I want to be sure this is true and am submitting this case within an hour of speaking to her to have it recorded legally. They seem to be running a scam as they did not obtain my permission to keep my credit card number on file or for anything other than my purchase of the merchandise. I will be in touch with Revdex.com if my fees are not removed.Desired Settlement: I would like any additional charges and fees to be removed from my account and my credit card to be taken off file.

Business

Response:

Dear [redacted] ,

This is in reply to the complaint ID [redacted].

Thank you so much for contacting us.

I looked into the customer’s case, and see that they have since reached us and been placed on the payment vacation as of 1/*/2014.

We are not trying by any means to force customers in a subscription program.

I have attached below a screen shot of the shopping cart with the two payment options (as seen in image #1:

Customers who select the VIP Membership option during checkout are sent a membership confirmation email, then two reminder emails before the fifth reminding them to either skip the month or make a purchase. Customers who do neither before the fifth are charged $39.95, which turns to store credit available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image #2:

The customer was new to the program when they called and had not been charged a subscription fee according to our records. They may unsubscribe when their payment vacation is over and deactivated from their membership by our system on April [redacted] , 2014.

Best regards,

Review: A kiosk just opened at Garden State Plaza mall in [redacted] called Adore Me. They sell women's lingerie and claim to have a connection with Victoria Secrets, when I purchased an item they enrolled me in a monthly membership in which I will have log in on a monthly basis to tell them NOT to automatically mail and charge me for their stuff. I made the mistake of buying an item yesterday because it looked cute and was only $20! Then I came home and it did not fit, even though the woman assured me that it would. So I called today to return the item and they said I cannot return it to the Kiosk, and that I have to mail it back and I will be charged a $6 restocking fee. I tried to cancel the automatic charge that they enrolled me in and they told me it would cost $30!! Which seems to be illegal! I asked them what the charge was for and they said that it was a $30 discount I was given when I bought the item yesterday. I told asked how that could matter if I am trying to RETURN the item and asked to speak to a [redacted] numerous times and was told "she" was not available. I was put on hold numerous times and was told to wait 45 days to cancel my "membership" This Kiosk is a bait and switch, and should be shut down.Desired Settlement: I want to return the unworn item I purchased yesterday and to cancel the membership they created for me!

Business

Response:

Dear RevDex.com,

This is in reply to the

complaint ID [redacted].

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and are still a

member. If they would like to unsubscribe at any time, please call our customer

care hotline at [redacted] Mon-Fri 8:30AM-8:30PM.

MEMBERSHIP CANCELLATIONS

We will do everything to make your membership as satisfying as possible; however, you are free to cancel your membership any time by calling Client Services at ###-###-####. Monday - Friday from 8:30a.m. To 8:30 p.m. EST and speaking with a representative except if you are enrolled in payment vacation. Members on payment vacation may only cancel their membership after expiration of their payment vacation. Should you decide to cancel your membership within 45 days after your first order, your card will be charged for the difference between the price paid and the regular non-discounted VIP price. Cancellation of your membership will result in an abandonment of your reward points. If you stay, you will be eligible to enjoy long-term membership rewards, such as private sales and special offers for preferred clients. Please note: Credits resulting from the monthly charge on the [redacted] are only eligible for a refund up to 30 days past the date of the charge. Refunds are at the sole discretion of AdoreMe.com and are subject to a $5.95 processing fee to be deducted from the amount refunded to the card used for purchase.

We may terminate your membership, without notice, for conduct we believe violates this Agreement or our policies, is harmful to other Members or our business interests, or for an inactive account.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

Free

Exchanges:

·

Request your exchange

and process it on the spot!

·

From addresses within

the US tracking included

·

From addresses

within Canada, we recommended that you purchase

tracking with your order

·

Have your exchange

delivered to us within 30 days or pay for your order in full

·

FINAL

SALE items are not eligible

for exchange

Easy Returns:

·

From addresses

within US tracking included

·

From addresses

within Canada, purchase of tracking recommended

·

Each set returned for a

refund is subject to a $5.95 restocking fee

·

FINAL

SALE items are not eligible

for return

RETURNING AN ADORE ME PURCHASE

1. Make sure to ship back your Entire Set in its New, Unworn conditions* within 30 days of delivery. Set received 30 days upon first delivery or partially received will not be accepted.

2. Complete your exchange & return form available Here or

under My Orders.

3. Package your items in their original packaging and seal the package securely with tape. If your

poly-mailer is not reusable simply send your items in the Adore Me box.

4. Please make sure to Print both your Pre-paid Return Label and

your Unique Bar Code ID and to Tape them on your original

package. You must cover or remove any original shipping

information. If not, your package will not be Accepted and might be Lost.

5. Schedule a

pickup, give your package to your mailman, drop it in your mailbox, at work or

at a post office without waiting in line. Please do not return packages to

self-serve drop boxes as this may result in delays. Allow 30 days for us to process your request upon receipt.

Note: Again, Adore Me does not offer any tracking services on

labels for exchanges or returns from Canada, and

is not responsible for lost packages. Customers are welcome to

purchase alternative shipping methods that allow for tracking or insurance on

the package.

* Items not in new or

unworn conditions will be rejected during the sanitary inspection and will be

ship back.

Best regards,

I called to cancel my account I continued to get a a monthly charge. I was given back my last charge of $39 but my account was not closed.The second d time I called to complain I could not get a person and was directed to cancel online. Which I did , where I was told I could not get my refund of unused charges and if I did cancel my account I would lose my credit of 139.00 ! These people are crooks. The one order I received was of below average quality. I want my $139 credit back.!

Review: I want my account and information permanently removed. I have called the company twice. They refuse to delete my account. I do not want them to have my contact information and credit card number. This is a privacy issue and they refuse to comply with my requests.Desired Settlement: I want my account on their website deleted. I want my address and credit card information deleted. I do not want them making unauthorized charges or contacting me in the future. Delete my account permanently.

Business

Response:

AdoreMe, Inc