Adore Me, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

My wife made a purchase from them and she made sure to uncheck any and all boxes for a subscription
We suddenly realized they were taking a monthly subscription from us
So far have not managed to cancel subscription even though we have called

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Dear RevDex.com,
This is in reply to the
/>
complaint ID ***
Thank you so much for
contacting us
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 7/*/and also refunded for the month of July
We are not trying by any
means to force customers in a subscription program
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the ***
reminding them to either skip the month or make a purchaseCustomers who do
neither before the *** are charged $39.95, which turns to store credit
available for their use at any time
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase in April
and was charged on 04/**//2014, 05/**/2014, 6/*/2014, and 7/*/but
contacted us on 7/*/and was refunded for the month of JuneThis customer
has already been refunded and also unsubscribed as previously stated
Best regards,
*** ***
*** *** *** ***
*** *** *** ** ***

Usually very quick deliveryTheir items run a tad small, but the quality is good, especially for the priceThey also have a really good return policyAll in all, they are the best lingerie shop I have ever used

Dear RevDex.com,
This is in reply to the
complaint ID ***
Thank you so much for
contacting us
I looked into the
customer’s case, and see that they
have been unsubscribed as of 4/**/and
will not be charged unless they decide to make a purchase
We are not trying by any
means to force customers in a subscription program
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are
sent a membership confirmation email, then two reminder emails before the ***
reminding them to either skip the month or make a purchaseCustomers who do
neither before the *** are charged $39.95, which turns to store credit
available for their use at any time
E-Mail’s sent to this
customer can be seen in the image provided (image #2):
This customer is no
longer a member and will not be charged any furtherPlease contact our claims
department for further assistance to receive any remaining store credit
To
request a credit refund, please contact our customer service departmentAll refunds are subject
to our Refund PolicyPlease note: Credits resulting from the monthly charge on the *** are only
eligible for a refund up to days past the date of the charge. In order to be eligible for a refund
of store credit beyond days, you must write a letter to our claims
department explaining the case and why you were not able to call within our
day limit to request a refundPlease include your email address in the letter
All requests sent to the claims department must be typed and mailed to:
*** *** ***
*** *** ***
*** *** *** *** *** **
We will analyze your
case and provide an answer by email within business days (from the
postmarked date) if you are from the U.S. or month (from the postmarked
date) if you are from Canada or another country.
Store credit refunds
are at the sole discretion of Adore Me.comOrders placed using ***, will
not be partially refunded for sets not receivedThe only way to receive a
refund for orders placed with a ***, is to return the entire order.
Best
regards,
*** ***
*** *** *** ***
*** *** *** ** ***
*** ***

The wedsite is amazing, with easy navigation

I have been ordering from Adore Me for about a year and love the quality of there itemsMost are true to size, and when I did have a problem with a return the customer service representative made it hassle free and sent out a replacement itemI will continue to order from this company for all my lingerie and intimates

This company has the worst policy's and customer service I've ever dealt withTheir sizes are way off and the return policy is horrendousI'd like to warn anyone before becoming a vip since it took me months to finally cancelI highly recommend victory secret over this companyTheir policies are rediculous, their products are horrible, and the customers service is non existent

I LOVE the free shipping and returnsWhen I first signed up I didn't know it was a club that has automatic withdrawals if you don't "skip" the monthI called and they returned my money no problemI have stayed with them because there's never any obligation to buyIf I don't want to make a purchase that month I skip the monthPrices are very reasonable and they handle returns and refunds promptlyNo hassles I like that!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I will be filing a credit card dispute against your company because that avenue would return me my money in a timely fashion so that it can be used to be put towards my expensesA marequest for a refund and a month wait for a decision regarding whether funds will be returned or not is completely unacceptableA phone call should be a sufficient requestI feel that your company is putting in purposeful barriers to consumers receiving their funds by requiring a mail in claim request for a refund within your day "no questions asked" policyThis is utterly unacceptable
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The checkout process is tricky and misleadingAs soon as I received the confirmation email, I saw that I was signed up for the membershipI called immediately to stop the orderThey refused to stop the order, after I repeatedly asked them toMy credit card had not been charged at that point and the item had not been shippedI was told I had to wait for them to send me the item and then I could ship it backI want a FULL refundI do not want to pay the restocking fee because they refused to cancel the order before it shipped
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I like this site it has always been goodThe only comment I will make is that I wish they had more plus size options

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Dear RevDex.com,
This is in reply to the
/>
complaint ID ***
Thank you so much for
contacting us
I looked into the
customer’s case, and see that they have since reached us and been unsubscribed
as of 02/**/
We are not trying by any
means to force customers in a subscription program
I have attached below a
screen shot of the shopping cart with the two payment options (as seen in image
#1):
Customers who select the VIP Membership option during checkout are sent
a membership confirmation email, then two reminder emails before the ***
reminding them to either skip the month or make a purchaseCustomers who do
neither before the *** are charged $39.95, which turns to store credit
available for their use at any time
Emails regarding membership sent to the customer in question (as seen in image
#2):
The customer did not skip or make a purchase for
August and was charged on 08/**/2013, 09/**/2013, 10/**/2013, 12/**/2013, and
02/**/but contacted us on 02/**/and was refunded for the month of February
and unsubscribedI have contacted the claims department on behalf of this
customer to find out the status of her claimShe should receive an email from
the claims department within 2-business days from today
Best regards,
*** ***
*** *** *** ***
*** *** *** ** ***

I have enjoyed every item I have purchased from Adore Me, Incand will continue to purchase future items that interest me

Great place to buy bras & underwear & swimsuitsEverything I buy fits to perfection & is made of great qualityHighly recommended!

I love all the sets that I have received so farI will be recommending adore me to all my friendsThank-you :)

I have loved every set I have order and find the quality is very good

I love it!!!

Great place to find difficult to fit bra wearersItems fit perfectly