Adore Me, Inc.

This company is a scam, once you have purchased an item once, this automaticcaly makes you a "VIP" member which enables the company to charge you $39.99 monthly. They will not reimburse this amount, also cannot and will not remove your personal information because it's through a third party for "security purposes". I tried mulitple times and was unable to. Horrible company do no purcahse from here.

Review: I made one purchase from this website and ever since then, every month I have to request a refund from the $39.95 they take from my account. I never signed up for that, nor do I see the benefit in having a program like that. It is designed to steal money from unaware customers. Two of the months, I was out of the country without internet and unable to request a refund, and they have as a result stolen $80 from me. I tried to get in touch with them, but they told me that I couldn't cancel my account or resolve my issue over email. I have made several phone calls only to wait on hold for over 30 minutes without ever talking to a representative before hanging up. I can't resolve my issue with them and have to remember to request a refund every month in order not to have $40 taken from me.Desired Settlement: I would like a refund of the $79.90 taken from me and I would like to be removed from their system.

Business

Response:

[redacted]

[redacted] This is in reply to the complaint ID #[redacted]First of all, we would like to apologize for the extended time the customer waited on hold when they contacted us by telephone. Wait times usually average between 3-6 minutes, though there is a peak in the early mornings and afternoons. Our phone lines are open Monday to Friday, from 8:30 a.m.-8:30 p.m.In regards to the membership, we would like to explain how it works. We have attached a screen shot of the shopping cart with the two payment options offered to the customers at checkout (as seen in image #1).Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the [redacted] reminding them to either skipthe month or make a purchase. VIP members who do not shop or skip by the [redacted] day of each month (11:59:59 p.m. EST), are charged $39.95 and receive the same amount in store credit. Members may redeem this credit on AdoreMe.com at any time. VIP members who do skip the month (before the [redacted] day 11:59:59 p.m. EST) may change their minds and are free to shop any item in their showroom throughout the month. Please note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits. Customers are able to request a refund directly, here: [redacted], within 30 days of the charge.Upon further investigation, we see that the customer did request refunds for each month, except for the month of May (see attached image #2). The shopper is welcome to use this $39.95 store credit like cash on our site at any time (within 12 months of the original charge) or contact our Claims Department directly. In order to be eligible for a refund of store credit charged beyond 30 days, the customer must write a letter or send an email to our Claims department explaining the case and why they were not able to call within our 30 day limit to request a refund. All requests sent to the Claims department must be typed and mailed OR emailed to:[redacted]

[redacted]OR[redacted]Moreover, we now confirm that the customer has been unsubscribed from the membership (see attached image #3).If there are further comments questions or concerns, please let us know. Best regards, [redacted]

Review: Hello, I had contacted this company multiple time previously to cancel my account. This includes calling, emailing, and live chat.

Below, I have archived the live chat convo with the customer service rep.

[redacted]: How can I help you?

Me: Hey, I tried canceling my account over 3 months ago, I called to cancel before my "vacation" was over and she told me I had to call back after or to reply to the email saying I wanted to cancel. It really shouldve been cancelled over the phone when I originally asked. I then got the email saying my payment vacation was ending soon. I responded to the email saying I want to cancel. Then, the email responded and instead of helping me they told me I had to call. I called during your business hours Multiple times, and even after waiting over 30 minutes EACH call, I got a message a few times saying the lines werent working because of [redacted] error...then the others ones were no answer.

then I got charged AGAIN!! and then this most recent charge I was able to request a refund for which was nice but I would rather you guys cancel my account and refund all of the money I was charged to store credit back onto my credit card..

[redacted]: I am terribly sorry, my colleagues are overwhelmed by calls and we are doing our best to answer and resolve all the cases as soon as possible

Me: Im sorry this is so long

[redacted]: Unfortunately, it is absolutely necessary to talk to you personally on the phone in order to cancel your account

Me: IVE TRIED CALLING IDK WHAT TO DO ANYMORE

[redacted]: I would love to help personally but they are the only ones authorized to cancel accounts

Me: ok can I request to be called

Me: I will have to dispute these charges I dont recall reading anything about these company policies regarding cnceling and being Ignored so badly

Me: I will provide the emails as well saying I needed to call

Me: this is insane I dont want to be charged any more

Me: How can I get in touch with a supervisor or someone who does have the authority to cancel my account now

[redacted]: this is the only number available

[redacted]: Please try again later

Me: Calling multiple times, I like shopping here is the thing. Like I dont mind spending money here but I dont want it taken out unless I want something on my own time.

Me: I did try multiple times, am I just supposed to call back to back like I dont have a job?

[redacted]: our line is very busy , but the holding time is under 10 mins

[redacted]: please try again

When users express they do not want their cards to be billed or charged for merchandise they never ordered or authorized and have EXPRESSED strong intent to stop charges and shipments, yet they continue to do so.

Please have all charges refunded to my card, from December and January, and CANCEL my account PLEASE!!!!!Desired Settlement: When users express they do not want their cards to be billed or charged for merchandise they never ordered or authorized and have EXPRESSED strong intent to stop charges and shipments, yet they continue to do so, that should be and even sounds so shady and illegal.

Please have all charges refunded to my card, from December and January, and CANCEL my account PLEASE!!!!!

Business

Response:

[redacted]

[redacted] This is in reply to the complaint ID #[redacted]First of all, we would like to apologize for the fact that the customer encountered difficulties in trying to contact our customer service.In regards to the membership, we would like to explain how it works. We have attached a screen shot of the shopping cart with the two payment options offered to the customers at checkout (as seen in image #1).Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the [redacted] reminding them to either skip the month or make a purchase. The membership confirmation email was sent to the customer on 2014-08-** (as seen in image #2). Unfortunately, it appears that the customer did not open this email.VIP members who do not shop or skip by the [redacted] day of each month (11:59:59 p.m. EST), are charged $39.95 and receive the same amount in store credit. Members may redeem this credit on AdoreMe.com at any time. VIP members who do skip the month (before the [redacted] day 11:59:59 p.m. EST) may change their minds and are free to shop any item in their showroom throughout the month. Please note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits. Customers are able to request a refund directly, here: [redacted], within 30 days of the charge.That being said, we now confirm that the customer has been unsubscribed from the membership and was refunded the $39.95 they requested directly from their showroom (see attached image #3 and #4).For the remaining $39.95 store credit, the customer is welcome to contact our Claims Department.In order to be eligible for a refund of store credit charged beyond 30 days, the customer must write a letter or send an email to our Claims department explaining the case and why they were not able to call within our 30 day limit to request a refund. All requests sent to the Claims department must be typed and mailed OR emailed to:[redacted]

[redacted]OR[redacted]We will provide an answer by email within 10 business days.If there are further comments questions or concerns, please let us know. Best regards, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I chose Payment vacation. During the 3 month "vacation", I called in to cancel my membership. The representative told me I couldn't cancel my membership until after my payment vacation was over.As soon as I got the email saying my "payment vacation was due to end soon, I emailed in about canceling. I was responded to that I needed to call in. I called 4 different times and was placed on hold for over 30 minutes even though the wait time promised is "within the next 3 minutes". After still not getting an answer I waited and called a few days later, to which I got a automated message saying "theres an error with our service provider [redacted], please call another day"...I knew I was in a subscription, and I knew the membership details. My issue is the complete disregard for my cancellation request via live chat, phone & email I sent way within my membership terms, and charging me against my request even after me contacting so many times.I would have been fine purchasing something every month or so, but not being auto charged against my verbal and written consent. I will use the credit to avoid and further hassle with this company.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is DISsatisfactory to me and the matter has been resolved outside of my favor, but I refuse any further contact or retort.

Sincerely,

Review: I ordered a bikini through Adore Me in July 2013, which signed me up as a VIP member. Nothing on the screen mentioned a recurring debit to my card every month. I never received even one email (until February 2014) that money was being withdrawn, nor did anything at checkout specifically say this. I bought the bikini because they were having a promotion. I received two emails right away...one saying all styles would be $39.95 (still nothing about a monthly fee) and then my order (also nothing about a monthly fee.) If I had known they'd be so sneaky and shady, let alone rude and dismissive, I'd never have ordered from them in the first place. When I finally realized that particular debit card was being charged monthly (I rarely use it) I tried to cancel my unwanted and unaware of until then, monthly debit. I tried to cancel online...due to "security" it had to be done over the phone. So, you can accept debit/credit card payments online but not cancellation requests??? Right.....not shady at all!!! I was charged from August of 2013 through February 2014, with the exceptions of November and January. I received an email in February 2014 stating I had $39.95 of store credit, which is when I realized what was happening. I called Adore Me, after emailing a cancellation request on 2/**/14 and receiving a reply from [redacted] stating I'd need to call to cancel "Also, for security reasons, you must call our Ce at ###-###-#### to cancel your membership. They are open Monday– Friday 8:30 a.m. – 8:30 p.m. (EST). " I called twice that night and was on hold for almost 45 minutes total. I emailed [redacted] back on 2/**/14 and heard nothing back until 2/**/14-they must have a lot of angry customers to reply to! She told me to try calling back the next day. I was finally able to get through on 2/**/14 (after waiting an ungodly amount of time, yet again) and cancelled my account. I had spoken with [redacted] and she was able to refund my February 2014 charge, but informed me I'd have to file a complaint (which can only be mailed) for the remaining "Store credit." I mailed a claims letter on 2/**/14 and have yet to hear back from anyone at this business. I emailed them again on 4/**/14 saying the same. I emailed them again on 7/**/14 alerting them to the fact I'd be contacting the Revdex.com and yet nothing. Their own site says the following with regards to claims: "We will analyze your case and provide an answer by email within 10 business days (from the postmarked date) if you are from the U.S. or 1 month (from the postmarked date) if you are from Canada or another country. " It's now been almost 7 months and I have yet to hear anything back from anyone!! I would like a refund in the full amount of $159.80 resulting from charges to my debit card on 8/**/13, 9/*/13, 10/*/13 & 12/**/13. I will never purchase anything from them again, nor will I recommend them to anyone. They are extremely rude, dishonest and obviously do not care enough about their customers to put an upfront message on their site stating how the VIP system truly works. It would be sad to take them to court over this amount, but if that's what it comes to...the [redacted] in their court.Desired Settlement: A check refund in the amount of $159.80 for the months of August 2013, September 2013, October 2013 and December 2013 that I was wrongly charged.

Business

Response:

[redacted]

Dear RevDex.com,

This is in reply to the

complaint ID [redacted]

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 02/**/2014.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

The customer did not skip or make a purchase for

August and was charged on 08/**/2013, 09/**/2013, 10/**/2013, 12/**/2013, and

02/**/2014 but contacted us on 02/**/2014 and was refunded for the month of February

and unsubscribed. I have contacted the claims department on behalf of this

customer to find out the status of her claim. She should receive an email from

the claims department within 2-3 business days from today.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] They have also emailed me and will be refunding the full "store credit" owed, and I find that this resolution is satisfactory to me and the matter has been resolved. It would have been nice if they had just responded to me, and taken care of this, when I initially contacted them.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I had filed a complaint against Adore Me on September [redacted] 2014 due to store credit that was wrongfully charged to my debit card. They agreed to refund me the full amount of $159.80. I received the first 3 credits back on my card that very same day (September **, 2014.) They then emailed me over an hour and a half later, and said that one credit had expired but since it was recent, they would refund it back to my card as well ("We have noticed that one store credit has recently expired in this case because it was recent we will also refund that $39.95 as well. It will also be available within 1 to 3 business days.") The email said I should expect it to hit my card in 1-3 business days. It never hit my card, so I emailed them and they are now saying that it was expired and they can't refund it. I told them I had emailed them in February, April and July of this year asking for this to be resolved. I also sent a letter in February. Those two emails are posted directly below this line, followed by the email now telling me that they can't refund the expired credit : From: AdoreMe Claims ([redacted]) You moved this message to its current location. Sent: Fri 9/**/14 3:11 PM To: [redacted] Hello [redacted], Thank you for taking the time out to write to us and explaining your situation. Our goal is never to upset any of our customers and we deeply apologize about any inconvenience you have encountered. We have been able to review your case and have been able to refund the store credit back to your credit card account. The funds amounting to $119.85 USD will be available within 1 to 3 business days. Have a great day. Best Regards, Claims Department From: AdoreMe Claims ([redacted]) You moved this message to its current location. Sent: Fri 9/**/14 4:41 PM To: [redacted] Hello [redacted], We have noticed that one store credit has recently expired in this case because it was recent we will also refund that $39.95 as well. It will also be available within 1 to 3 business days. Best Regards, Claims Department From: AdoreMe Claims ([redacted]) You moved this message to its current location. Sent: Fri 10/**/14 2:50 PM To: [redacted]) Hello [redacted], Thank you for your email. You were refunded for the store credit that was in your account. We are not able to refund expired store credit that has not been used longer than a year. As it was stated in the previous emails the refunds that were done on September ** have already been posted on your card. I apologize for any inconvenience, but being hat you had some expired store credit we are not able to refund the expired store credit. Have a great day. Best Regards, The Claims Department It's bad enough that it's taken this long to get my refund, but the fact that they outright lied in writing about refunding me the money...not very smart. This is how lawsuits happen. I will not be satisfied until I receive the remaining $39.95 which is owed and promised to me. I will also not close this case until it happens. They have since not responded to my most recent email, so next in line is contacting my attorney if this is not resolved immediately. These people have horrible Customer Service skills and have lost a customer for good.

Desired Outcome: A refund of $39.95 back to the same card that the other three credits were refunded to.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Wednesday October **, 2014

Dear RevDex.com,

This is in reply to the

complaint ID [redacted] .

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 2/**/2014 as well as refunded in the amount of $199.85 on 9/**/14. It

appears there was a miscommunication between our claims department and customer

service and we apologize.

I have contacted the

claims department on behalf of this customer to find out the status of her

claim. After investigating the issue, I spotted the mistake, and personally

issued the final refund of $39.95 for the customer on 10/**/14 .This brings our

total refunded amount to $159.80, as originally agreed with the customer. Please

allow 2-3 business days for the full refunded amount to be available in your

account.

This was an exceptional

case, we intend to investigate why it was mishandled, and we apologize for the

error and inconvenience.

I have attached below a screen shot of the transactions.

Credits resulting from the monthly charge on the [redacted] are only eligible

for a refund up to 30 days past the date of the charge. In order to be eligible for a refund of

store credit beyond 30 days, you must write a letter or send an email to our

claims department explaining the case and why you were not able to call within

our 30 day limit to request a refund. We agreed to refund beyond that time

period as a one-time exception for this customer.

I have attached below a

screen shot of our Refund Policy.

Please let us know if

there is anything further we can do.

Best regards,

Adore Me

Review: I purchased a set from Adorme.com I noticed after purchasing the set and reading reviews of a VIP Charge of $39.00 monthly charge. It honestly was not clear on the site and did not notice that they were going to start charging me this. It was when I was reading reviews that I came ac cross dissatisfied customers and they mentioned this monthly fee as well and how hard they made it to cancel. I took action immediately to cancel but only to realize that nothing had been done.

I canceled within 30 days of my purchasy, this was not an easy task. I unsubscribed from the VIP and to my surprise they kept charging the monthly fee. I tried calling there 1-800 and no one answered. I contacted them directly thru there contact us on there site and no action as been done to cancel and refund me $ 119.85. I also tried to remove my credit card info on file and this is not even an option.

As a business owner I feel cheated as I owe an online business as well this is not ACCEPTABLE business ethic.Desired Settlement: I would like to get my full refund for the months charged $119.85

Business

Response:

[redacted]

Dear RevDex.com,

This is in reply to the

complaint ID [redacted].

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 7/*/2014 as well as refunded in the amount of $39.95 for the month of July.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

The customer did not skip or make a purchase in May

and was charged on 05/**/2014, 06/[redacted]/2014, 07/**/2014. There is no record that

this customer called us to unsubscribe. As previously stated I have refunded and,

unsubscribed this customer.

For any remaining store credit that exceeds our

30 day refund policy please contact our claims department:

To request a credit refund, please contact our customer service

department. All refunds are subject to our Refund Policy.

Please note: Credits

resulting from the monthly charge on the [redacted] are only eligible for a refund up

to 30 days past the date of the charge. In order to be eligible for a refund

of store credit beyond 30 days, you must write a letter to our claims

department explaining the case and why you were not able to call within our 30

day limit to request a refund. Please include your email address in the letter.

All requests sent to the claims department must be typed and mailed to:

Adore

Me: Claims

We will analyze your case

and provide an answer by email within 10 business days (from the postmarked

date) if you are from the U.S. or 1 month (from the postmarked date) if

you are from Canada or another country.

Store credit refunds are at

the sole discretion of Adore Me.com. Orders placed using Groupon, will not be

partially refunded for sets not received. The only way to receive a refund for

orders placed with a Groupon, is to return the entire order.

Please

also refer to our How It Works section, for additional details.

Best regards,

Review: The company offers a membership that guarantees a monthly e-mail stating that you will have an opportunity to decline the charges for that month. I stopped receiving e-mails notifying me that they were charging me but they continued to charge me and I found out about it via my bank. I called them to ask for a refund but they refused as one charge was more than 30 days old. This is their policy, but their policy is also to notify customers of any pending charges with the opportunity to opt-out. They neglected to follow their own policy by halting my notification e-mails so I feel that the 30 day return policy should be flexible as well. They offered store credit but I do not want to do business with this company anymore.Desired Settlement: I just want to money refunded to my bank account and the account cancelled.

Business

Response:

[redacted]

Dear RevDex.com,

This is in reply to the

complaint ID [redacted].

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 6/**/2014.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

The customer did not skip or make a purchase in June

and was charged on 6/*/2014, but contacted us on 6/**/2014 and was unsubscribed

as well as refunded to their equest.

Best regards,

Review: When purchasing a product on this site ( www.adoreme.com ) they automatically enroll you in their VIP monthly services. There isn't button to click that says "yes" I'd like to be enrolled it just does it automatically.

I wanted to unsubscribe from the VIP service but they would not let me. They said I had to wait 30 days and then call back. Also I was told that there was no [redacted] to speak to about my concerns. That they could have the [redacted] call me back in 24-48 hours. I had to say "I will file a complaint with the Revdex.com if I am not connected to a [redacted]". Then she connected me to a [redacted] within seconds. Once on the phone with the [redacted] she also told me that I couldn't cancel my VIP membership until 30 days later.

This is a bait and switch … big time! Tricking people into buying what they think is a one time purchase and then being enrolled into a monthly fee.Desired Settlement: I want to get unsubscribed from their VIP services with no fee

Business

Response:

[redacted]

This is in reply to the

complaint ID [redacted].

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 5/**/2014.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the fifth

reminding them to either skip the month or make a purchase. Customers who do

neither before the fifth are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

This customer has not been charged.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: After making a one time purchase I was enrolled in their "VIP Membership" without my authorization and charged $39.95 per month. Once I discovered this activity I contacted them to cancel said membership. In March 2014 they refunded my money and supposedly canceled my "VIP Membership". I thought the issue was settled but discovered today that they continued to charge me $39.95 per month.

I contacted them this afternoon and was told there was no record of a cancellation nor of my refund in March. The representative was very combative and said they would only refund the $39.95 current charge. I would not receive a refund for April. It remains to be seen if I get the May charge refunded.

After discussing this with my bank officer, my debit card was canceled and they are going to block any future attempts to charge my account.

I am preparing a certified letter to the New York Attorney General Fraud Division regarding this situation.Desired Settlement: Adore Me says there are two options for membership...VIP which you are charged $39.95 per month and a One-Time Shopping Pass which I selected. I have read several comments where, like myself, a shopper used the One-Time pass and was added to the VIP Membership without their authorization.

In addition to getting a full refund, I would like the company to be forced to cease the fraudulent practice of signing you up for VIP Membership without your knowledge or permission!

Business

Response:

[redacted]

Dear RevDex.com,

This is in reply to the

complaint ID [redacted]

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 5/*/2014. This customer was also refunded for their May store credit

($39.95)

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Best regards,

Review: I have been raving about this site since ordering a set for $30 shipping included. When going over my visa statement last night, I noticed a charge from them for $45. Upon further investigation I found more. Apparently when you sign up you're agreeing to this $45 PER MONTH. That's an expensive lingerie habit. I don't feel that I was informed of this in a way that I would feel a responsible business should inform it's customer. Furthermore, they did not return my call or email and I had to call until I reached them, and then they refused to refund my money. Which I'm sure is legal as this clause is hidden in their terms and conditions. I feel they should have to make this part of the VIP membership FAR more public to be seen as responsible to consumers.

I paid $30 USD for my first purchase

In February they removed $45 CAD from my account

In March they removed $45 CAD from my account.

She refunded $39.95 USD and I had to use the leftover in the online storeDesired Settlement: As they would not refund my last $40 credit I used it in the store (although they quickly took away my VIP member status to assure I would get no price breaks)

Business

Response:

Dear RevDex.com,

This is in reply to the

complaint ID [redacted].

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 3/**/2014.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

The customer did not skip or make a purchase in March,

and was charged on 3/*/2014 but contacted us on 3/**/2013 and was unsubscribed.

This customer also used their remaining store credit of $39.95 on the same day

after unsubscribing.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Like 80% of smartphone users in this day and age, I receive countless junk e-mails per day. When checking out my original order I dismissed the sidebar as an advertising frame. Given that I am unusually diligent, I do not feel that their autocharge notification is as front and center as necessary. Only rectification of this complaint would be adding "Continue to check-out and accept membership autocharge program" or something to that effect on the button that actually confirms the order. Any reasoning to why they would not do this shows they are trying to sly the autocharge in.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I had originally opened a complaint against "Adore Me" Lingerie as I believe they're taking advantage of customers and putting them into a VIP program without proper notification/authorization. After going to the extreme of removing all my information from them and filing a complaint, I found that they charged my credit card again this month. After calling them they proclaimed that I re-entered the VIP program on March [redacted] when I processed an order for a store credit they were not willing to refund when I unsubscribed. Their correspondence to the Revdex.com however states that I unsubscribed on March [redacted]. You'd think they'd have found it worth mentioning if I'd immediately signed back up again. Originially when joining the VIP there was a $15 discount. Apparently by throwing on a $5 discount to my second forced order they resubmitted me to the VIP program and therefore entitled themselves to more pre-authed deposits from my credit card. How in seven hells is this kosher. Go try to make a non-VIP order through that God-forsaken site and tell me that there isn't something very wrong there.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear RevDex.com,

This is in reply to the

complaint ID [redacted].

Thank you so much for

contacting us.

As previously stated, I looked

into the customer’s case, and see that they have since reached us and been

unsubscribed as of 3/**/2014.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

The customer did not skip or make a purchase in March,

and was charged on 3/*/2014 but contacted us on 3/**/2013 and was unsubscribed.

This customer also used their remaining store credit of $39.95 on the same day

after unsubscribing.

Best regards,

Review: Yesterday I made a purchase on Adoreme.com. The total of the purchase was 9.95. I received an email after the purchase was made thanking me for subscribing to their VIP membership for 39.95 a month. I did not knowingly subscribe to this service nor have I ever heard of it. So I checked their website trying to figure out how to unsubscribe to it. In their FAQ section I found this [redacted]which told me to call their customer service number to unsubscribe. I called the number and spoke to their customer service rep and told her that I just placed an order not even an hour ago that I would like to cancel. She told me that once an order is placed it cannot be cancelled. I saw on their website that it says that they do have a short window of time where orders can be cancelled - [redacted]She told me that was impossible because thats not on their website...which as you can see it is. She told me id have to wait til the product is shipped and then I can return it for a refund. Then I told her that I need to cancel the VIP membership and she told me that I could not do that. I asked about 12 times to talk to a supervisor and she told me that I could not do that. We talked for about 20 minutes and she basically told me there was nothing she could do about it and if I wanted I could call and talk to another cust service rep, but they will tell me the same thing. I was furious. This company has my credit card information on file and there is no way to change that. I did end up calling my credit card company and getting a new card because I believe this company is a scam. I read online that several people were conned into joining this service unknowingly and couldn't get out of it. The main issue that I have with this company is the wording provided on the first link I sent you. It says that the VIP service is 'absolutely free' and that if I didnt purchase anything from the site I would 'receive a $39.95 store credit to redeem when you want a gorgeous lingerie set or product of your choice.'. No where on there does it say that my credit card will be charged every month. Their wording is very deceptive. It also says that I can cancel the membership services by calling the number which I found out yesterday was not true. As I stated before, I have already closed out that credit card so they cant charge me the 39.95 a month going forward, but if you do a little research online this is happening quite a bit. I dont want someone to get scammed the way that I did. Luckily I caught it right away and was able to cancel my card before they charged me for the membership.Desired Settlement: Businesses should not be able to store your credit card information and charge you without your permission. Also, if a business tells you that you can cancel a membership at anytime, you should be able to do so.

Consumer

Response:

I would like to have the 9.95 they charged me refunded and removed from their VIP membership.

Business

Response:

AdoreMe, Inc

The Revdex.com, New York

Thursday, February [redacted], 2014

This

is in reply to the complaint ID [redacted].

Thank

you so much for contacting us.

We

are not trying by any means to force customers in a subscription program.

I

have attached below a screen shot of the shopping cart with the two payment

options, as seen in image 1.

I investigated the customer’s complaint

and it appears that they were contacted on January [redacted]by a supervisor who

explained the company’s policy.

It was certainly not our intention to

misinform the customer at any point. Unfortunately we do not offer the option

to cancel orders after they are placed due to the fact that the warehouse

begins to process them immediately to ensure the fastest possible delivery

time. That is why the customer care agent was not able to cancel the order.

In regards to canceling the VIP

membership, the terms and conditions of the membership are stated in numerous

locations on the site and are detailed in the Membership Agreement, here: [redacted].

Moreover, customers also receive information in the confirmation e-mail, after

placing their first order.

By using the Adore Me.com, Corp. website

the customer agrees to follow and be bound by our Terms and Conditions. I have

also attached the part about membership cancellation.

Furthermore, the

customer is welcome to contact our Customer Care Center in order to

unsubscribe, as the 10-day trial period has expired.

I will be more than

happy to provide further information, if necessary.

Best regards,

Review: I purchased a bra/panty set from Adore Me on November **2013 via the website adoreme.com. This was not the first set I have ordered from them. I wore the set twice during the time I owned it and washed it in a washer on the delicate cycle. The problem I am having is that the underwire in the bra has come out and started poking me in the chest. I contacted Adore me several times by email, and phone and their online chat. I was told by several representatives that because the order was placed over 30 days ago, there is nothing they can do. I asked to speak to a manager and was disconnected several times. When I finally contacted Adore me again today after trying several times over the last week, I was finally able to cancel my VIP membership and recurring charges. The quality of their products is horrible at best and the customer service is horrible. I purhcased a set for $40 and was sent a defectively made item that stood up to 2 wears and 2 washes.Desired Settlement: I would like them to honor their claim to offer good quality customer service and products. and either refund me for the set (which I will happily send back) or provide me with a credit to obtain something else.

Business

Response:

AdoreMe, Inc

The Revdex.com, New York

Friday, February [redacted], 2014

This

is in reply to the complaint ID [redacted]

Thank

you so much for contacting us.

I looked into the customer’s case and it appears that, indeed, order

# [redacted]was placed in November.

As

we are a lingerie company we have a strict return policy. It is mentioned in our Return/exchange policy that if

the return request is not placed and the order is not shipped back within 30

days of delivery, the system will not allow customers to return the order (see attached

image #1).

In

this case, the customer also wore and washed the product, therefore we are,

unfortunately, not able to replace it.

However,

we are more than happy to offer the customer 50% off the next purchase. We have already contacted

the customer by e-mail with details about the discount.

Best regards,

Review: I ordered their special for $20 and was charged on my debt card. A month later they charged my card $39.95 out of nowhere. I tried contacting them with no response or refund. I have now had to go to my bank and file a dispute and cancel my debt card.Desired Settlement: A full refund.

Business

Response:

AdoreMe, Inc

Review: I had returned all products purchased and replacement items they were messed up and did not fit it took months for usps to get them back to adore me I was finally able to get them tracked and confirm adore me had finally received them back prior to this I had tried to cancel my subscription but couldnt remove my CC info from the website so I contacted my bank to stop the charges then I finally got them on the phone and they said they had taken another 39.95 from my account given me credit for the month but froze my account because I contacted my bank so not only will I not be credited or refunded for the two items returned and because I contacted my bank they could not refund me the frozen credit either nor would she say no further CC charges would be made..or that the info would be removed.Desired Settlement: to be refunded 3xs 39.95 for my two returned orders and my subscription that was taken our then use of the monthly credit blocked thank you

Business

Response:

[redacted]

Dear RevDex.com,

This is in reply to the

complaint ID [redacted]

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed as

of 9/**/2014.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

The customer did not make a purchase or skip the

month for the month of February and was charged store credit on 02/**/2014,

03/**/2014 and 07/**/2014. She used up $79.90 of her store credit on her order

placed on 03/**/2014 and filled a charge back for the remaining store credit.

She was refunded the remaining $39.95 on 09/**/204 and was automatically banned

from the membership. As previously stated this customer Has refunded and banned

from the membership.

Please also refer to our How It Works section, for additional details.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

I wants not refunded for either my returned items totaling 79.90 nor my subscription amount of 39.95 and I can provided bank statements if needed. this is what was sent to me today

[redacted] replied:

Kind regards,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I want crefit for all items returned 39.95 without a vip membership makes it nearly impoosible to purchase an item on adoreme.com

im not going to spend another $ 10s of my hard earned money when I still have not received credit or refund for 70.90 items that eere returned unworn and in the condition they were received

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

This is in reply to the complaint ID [redacted]

Thank you so much for contacting us.

As stated in our previous response, this customer sent back 2 sets for exchange and 1 set for a refund (Image

1). They received 2 voucher codes to replace the sets and used those voucher codes on the orders placed on 03/**/2014 and 05/**/2014 (Image 2).

The 3rd item this customer sent back as a return and was received in dirty condition therefore it is not refundable (Image 3).

Although the rejected return is not refundable, as a one time courtesy, we can provide the customer with a voucher code to place a new order. They would just have to

contact customer care directly so they can assist the customer in replacing this rejected return.

Regarding store credit, the customer did not make a purchase or skip the month and was charged store credit on 02/**/2014, 03/**/2014 and 07/**/2014. They used up $79.90 of the store credit on the order placed on 03/**/2014 . The customer did not request a refund for July’s store credit until September , when they filed a charge back for the remaining store credit (Image 4), although they were offered 30 days to request a refund.

The charge back has been settled and we won the case, as the customer was aware of how the membership works by skipping the month in their account between the months

of March and July .

The customer is able use the remaining store credit of $39.95 as a Pay As You Go Customer, on any full priced item.

Best regards,

This company is an online scam, I was not happy with the merchandise and tried to unsubscribe. I sent numerous e-mails and this went back and forth and they kept giving me the run around. I called my bank to dispute the charges, called Adore me Twice and the first time they hung up and the second time I was on hold before someone answered, she told me I would get a refund of the money and am waiting. Supposedly they will not bill me again, we will see. Hopefully this is taken care of, we shall see. The company representative was very rude....

Review: I contacted adoreme.com by email on two separate occasions to cancel my VIP subscription, the most recent contact was on 4/**/16. they replied and said to follow the quick questionnaire and I could unsubscribe. once I completed it it told me to call them at [redacted]. when I submitted my email to them my account was active. I had skipped their month on April [redacted] 2016 ( which I have the email confirmation from them.) when I contacted them on 4/** I stated I wasn't happy and requested I be removed from the VIP. today (4/**/15) I called to make sure everything went thru an that my card was removed so no future charges incurred. the lady told me I was on a payment vacation and could not be unsubscribed until may ** 2016. I NEVER signed up for a payment vacation and was never made aware of it. its funny after saying I wanted to leave im magically on a payment vacation. this company ropes you into an imaginary contract that you can not get out of. they have no right to hold my credit card when I have asked to cancel. and since every time I ask to unsubscribe its always another excuse its going to make me order a new card to get away from them. I feel extremely used and violated by this!Desired Settlement: I want my credit card deleted and my account also. I have no desire to continue business with this company

Review: I was tricked into having a membership with a monthly recurring charge. I received a confirmation email stating that I would have a monthly charge. I called the same day, hours later to cancel the transaction. I told them I don't want to have the membership and to cancel it immediately. The customer service department refused to stop payment.Desired Settlement: I would like the order cancelled and a refund. I don't want the membership or the recurring monthly charge.

Business

Response:

[redacted]

Dear Revdex.com,

This is in reply to the complaint ID [redacted].

Thank you so much for contacting us.

I looked into the customer’s case, and see that they have since reached us and been unsubscribed as of 5/**/2014.

We are not trying by any means to force customers in a subscription program.

I have attached below a screen shot of the shopping cart with the two payment options (as seen in image #1):

Customers who select the VIP Membership option during checkout are sent a membership confirmation email, then two reminder emails before the [redacted] reminding them to either skip the month or make a purchase. Customers who do neither before the [redacted] are charged $39.95, which turns to store credit available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image #2):

The customer placed an order on May [redacted] and checked out as a VIP member. They have been unsubscribed. If they do not wish to enroll into a membership,

but would like to continue purchasing with us, they are more than welcome to choose the “Pay as you go” method during checkout. As for a refund on their

purchase, because the package has already been shipped, we are unable to refund them at this time. Being unsubscribed does not affect the order that was

placed.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I called a few hours after I put in the order. I told them repeatedly to cancel my order and they refused. My credit card had not been charged yet. I wanted them to stop the order before it shipped. I was told I had to wait for it to be shipped and then to send it back after it arrived. I mailed the product back and I am waiting for a full refund. I don't want any further business with this company.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear RevDex.com,

This is in reply to the

complaint ID [redacted].

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 5/**/2014 as well as refunded in the amount of $19 for order number [redacted].

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

This customer was unsubscribed from our VIP

Membership and, also refunded for her order as previously stated.

We do have a $5.95 restocking fee policy for returns:

SHIPPING, RETURNS AND EXCHANGES

Free shipping, free exchanges and easy return to and

from addresses within the U.S of any merchandise ordered through the Site or in

connection with your membership are subject to the Adore Me Shipping, Return and

Exchange Policies. Customers

with addresses outside of the U.S and are welcome to purchase alternative

shipping methods at their expense that allows tracking or insurance on the package. Please

note that Adore Me does is not responsible for packages sent without

tracking information. There is no exchange possible on any merchandise

given away for free during a promotional operation. All products returned

for a refund are subject to a $5.95 restocking fee per set, to be deducted from

the amount refunded to the card used for purchase. Returns for a credit will

not be charged the $5.95 restocking fee per set.

Please also refer to our Shipping, Return and Exchange

Policies section, for additional details.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The checkout process is tricky and misleading. As soon as I received the confirmation email, I saw that I was signed up for the membership. I called immediately to stop the order. They refused to stop the order, after I repeatedly asked them to. My credit card had not been charged at that point and the item had not been shipped. I was told I had to wait for them to send me the item and then I could ship it back. I want a FULL refund. I do not want to pay the restocking fee because they refused to cancel the order before it shipped.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered an item for St Patty's day. I received the item, tried it on, and mailed it back the next day BEFORE St Patty's day. I didn't like the way it fit. I never wore it. I didn't even try on all the peices! I sent it back and they refused to give me a refund! I don't even know why since it was not worn. They just said the package was refused!Desired Settlement: I just want my full refund.

Business

Response:

Dear RevDex.com,

This is in reply to the complaint ID [redacted])

Thank you so much for contacting us.

Seeing as this was an error with our warehouse at the time this customer placed her order, she is

more than welcome to contact our customer service line to redeem a coupon code to purchase any set for free.

Please call [redacted] Mon-Fri 8:30AM-8:30PM EST time.

We apologize for the inconvenience,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I don't want another item. I just want my refund. I am no longer in need for an item they offer.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hello [redacted].

We have refunded this customer as requested. Here is her refund information.

If there is anything else that we can do for you at this time, please let me know.

19.00 USD - Transaction Refund Detail For ID: [redacted]19.00 USD

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order with Adore Me and at the time of order I selected "one time order" yet they automatically signed me up for a monthly membership which I specifically requested a 1 time order. My order was supposed to be delivered by June [redacted] and I have yet to receive it, 7 days later. I contacted Adore Me and they said I needed to contact UPS. I contacted UPS and they said based on the shipping method selected by Adore Me, they cannot track the package and that Adore Me needs to provide the details. I'm beginning to feel as if this company is a scam... They tried to enroll me in a monthly fee-based program and have yet to deliver my original order. Complete waste of my time and I will never place another order with Adore Me or recommend them to anyone.Desired Settlement: I want nothing further to do with this company and want a full refund for my purchase since I doubt I will ever receive it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

The bras and corsets didn't fit properly. The plus size options were horrid. I ended up giving most of them away as gifts to my sisters who have less taste than I do. I was never satisfied.

Attempting to cancel membership is a nightmare. Trying to contact anyone via phone has proven illusive and frustrating. Out of three calls I have yet to get through to a live person (made on different days of the week, during different times). When you request to cancel via email, the response redirects you to the site where you initially requested the cancellation. On my first two calls I was on hold for over half an hour and then the call was terminated. On the third attempt I was redirected to a voicemail that was full.