Adore Me, Inc.

Review: This company baited me with a discount and switched to a hidden VIP membership enrollment. As soon as I recieved notification that I was entered in to the membership I called the company to cancel my membership and order. They refused to do either. They said that I have to wait until the item is shipped to me and then I can return it with a $5.95 restocking fee. I asked why would that be necessary if it hasn't shipped yet.

Additionally, if you cancel your membership within 30 days, at which time they force you to purchase another $39.95 item, then they charge you that amount.

I did not see this on any of the pages on their website. They would not connect me to a [redacted].Desired Settlement: cancel order and remove from VIP membership without penalty.

Business

Response:

This

is in reply to the complaint ID [redacted].

Thank you so much for contacting us.

We

are not trying by any means to force customers in a subscription program.

I

have attached below a screen shot of the shopping cart with the two payment

options, as seen in image 1. It is clearly visible that the “first style for

$24.95” offer is only valid for the VIP membership option.

Furthermore, as mentioned in our Terms

and Conditions, here: [redacted],

once placed, all orders are automatically transferred to our warehouse to be

fulfilled and cannot be cancelled that is why the customer service representatives

were unable to cancel the order at the customer’s request.

Upon further investigation it appears that

this order was delivered on 02/**/2014. The customer is free to return the

order to us for a refund.

Moreover, by using the Adore Me.com,

Corp. website the customer agrees to follow and be bound by our Terms and

Conditions. I have also attached the part about membership cancellations.

To cancel the VIP

membership, it is necessary to contact our Client

Services. Our Customer Care Center is open Monday – Friday 8:30 a.m. –

8:30 p.m. (EST), not including weekends and holidays. In order to avoid the

monthly charge for store credit, the customer is free to skip the month by

clicking on the Skip button located in their showroom, which is active between

the [redacted] and the [redacted] every month. The membership is

flexible, therefore customers are not obligated to make a purchase every month.

Please

also refer to our How

It Works section, for additional details.

Best regards,

Review: we bought from this company, and paid for the item. for the next couple of months, we recieved a "VIP" subscription charge of 39.95 every month. I tried to get this refunded as it went unnoticed for a few months. they could only refund the most recent payment. they managed to cancel the subscription, but told us that we had a credit on the site for the months we paid. we went to buy another piece since we essentially paid for it, and it re-signed us up for the VIP membership.Desired Settlement: this is a very very poor business tactic. it misleads the customer and is unethical in every reason. if I could, I would like all the months that was charged to be refunded, but if not, I want the company to change the policy and procedure concerning this issue. if there is an 'opt out' for the VIP in the checkout portion of the site, make it more noticeable.

Business

Response:

AdoreMe, Inc

This business is absolutely horrible. The customer service is both inconvenient and unprofessional. I recently tried to order clothing from this business. My order was shipped using more than one postal carrier and was marked as delivered, however it was not delivered to either my address or mailbox.

I tried to reach out to the company and was told to come back with [redacted] case number, which I did. When I tried to call the company's only phone number, the automated system claimed a 6 minute hold time. 12 minutes later, I was transferred to voicemail box 350, which was full and then disconnected.

I tried to call again. 14 minutes later, I connected to a representative who hung up on my 3 words into my greeting.

My third call made it 12 minuted before disconnecting. The 4th call had a 14 minute hold and I spoke with a representative who apologized profusely but claimed there were no managers for me to speak to and that I should try email, and I would hear something back at the end of the day. There has been no further contact. I only want the package I paid for and to cancel my membership, however it is so difficult to contact this company I am afraid I will be unable to get either one.

Buyers beware- Adore Me has shady, unreliable service and it borderline impossible to contact with any issues.

Review: On Thanksgiving, my husband and I ran across an ad that offered Black Friday discounts for this website purchases. We selected an item, purchased item for the sale price of 11.95, and I have the full receipt. Upon completion of order, it enrolled us unknowingly into a VIP monthly membership that would charge us 39.95 a month. After contacting the company, I was told that my account is still in "trial" and I am unable to opt out of anything, but if I wished to call back when my trial ended, then I could opt out and my credit card charged the full amount of the item, $29.95. The item arrived today, it is definitely not worth their "full price value" and is in fact something that I am unhappy with completely. The company wishes me to return this item, at my cost because I am not choosing to stay enrolled in their VIP program, to which they will then give me store credit, not a refund for my purchase. There is no where on the website that I can remove my credit card info or delete my account. Horrible service and horrible, very unclear advertising.Desired Settlement: I wish my account to be deleted, my credit card removed from their records, and no further contact with this company.

Business

Response:

AdoreMe, Inc

Dear Dispute

Resolution Services,

This is in reply to the

complaint ID **.

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached has not been unsubscribed

because as stated in our terms and conditions:

MEMBERSHIP

CANCELLATIONS

We will do everything

to make your membership as satisfying as possible; however, you are free to

cancel your membership any time after your ten (10) days trial period is over

by calling Client Services at ###-###-####. Monday - Friday from 8:30a.m. To

8:30 p.m. EST and speaking with a representative except if you are enrolled in

payment vacation. Members on payment vacation may only cancel their membership

after expiration of their payment vacation. Should you decide to

cancel your membership within 45 days after your first order, your card

will be charged for the difference between the VIP price and the Pay As You Go

regular price. Cancellation of your membership will result in an

abandonment of your reward points. If you stay, you will be eligible to enjoy

long-term membership rewards, such as private sales and special offers for

preferred clients. Please note: Credits resulting from the monthly charge on

the 6th are only eligible for a refund up to 30 days past the date of the

charge. Refunds are at the sole discretion of AdoreMe.com and are subject to a

$5.95 processing fee to be deducted from the amount refunded to the card used

for purchase.

We may terminate your

membership, without notice, for conduct we believe violates this Agreement or

our policies, is harmful to other Members or our business interests, or for an

inactive account

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1:

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the fifth

reminding them to either skip the month or make a purchase. Customers who do

neither before the fifth are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2:

Review: I place order #[redacted] on 11/**/14. A few days later, I got a email from the company stating the item wasn't in stock and all they were going to do was give me a $10 dollar store credit for the problem. My CC was charged for the items they couldn't deliver. I emailed customer service a few times asking if the item would return into stock or if I would ever get the items I ordered. No responses at all.Desired Settlement: I would like my CC refunded for the amount. Thank you. Disappointed customer service would not respond.

Business

Response:

[redacted]

[redacted] This is in reply to the complaint ID #[redacted]Thank you so much for contacting us.First of all, we would like to apologize to the customer for the delay in response time from our customer service.That being said, we see that the customer was automatically sent a voucher code (on November [redacted]) to replace the order that was out of stock (see attached image #1), as well as $10 store credit . This voucher code can be applied towards any purchase on the website and it is the standard procedure in this type of cases.Upon further investigation, we see that the voucher code has not yet been used, therefore the customer is free to apply it at any time.If there are further comments questions or concerns, please let us know. Best regards, [redacted]

Review: Hello,

I am sure you have gotten numerous complaints about this company. I was unaware that I was even signed up for their VIP Membership, and when I realized I was I called immediately to cancel. I finally got through to someone who assured me that I would not be getting charged anymore. Well, I just got another $39.95 charge on my bank account, and I tried calling them again, waited over a 40 minutes on the phone, and couldn't get through to anyone. Please help me with this, I recently graduated college, and am paying back student loans. I do not have enough funds to keep getting charged $39.95 a month.

If there is ANY way I can get refunded for this charge, it would be much appreciated, seeing as the woman that I spoke to on the phone last month at Adore Me said that I would not be charged any longer.

Thank you for you time, [redacted]Desired Settlement: Get me off the VIP Membership so I do not keep getting charged, and a full refund of the most recent $39.95 charge from Adore Me.

Business

Response:

[redacted]

[redacted]This is in reply to complaint # [redacted]First of all, we would like to apologize to the customer for the dissatisfying service they received. In regards to the membership, we would like to explain how it works. Customers who select the VIP Membership option during checkout are sent a membership confirmationemail and reminder emails before the [redacted] reminding them to either skip the month or make a purchase. VIP members who do not shop or skip the [redacted] day of each month (11:59:59 p.m. EST), will be charged $39.95 and will receive the same amount in store credit. Members may redeem this credit on AdoreMe.com at any time. VIP members who do skip the month (before the [redacted] day 11:59:59 p.m. EST) may change their minds and are free to shop any item in their showroom throughout the month. Please note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits. Credits expire 12 months after the charge.Upon further investigation, we can confirm that the customer was unsubscribed from the membership on November [redacted] (see attached image #1).Regarding store credit, the customer was charged in September, October and November, and accumulated $119.85 in store credit. The customer placed two orders using store credit, on October [redacted] and November [redacted], for a total of $99.90. Therefore, the customer has a remaining store credit of $19.95 (see attached image #2). We have now refunded this sum to the customer’s account (see attached image #3).If there are further comments questions or concerns, please let us know. Best regards, [redacted]

Review: On April **, 2014 I checked my bank account and noticed that $39.95 was taken out of my checking account from Adoreme.com

I only purchased one item from this website 2 or 3 months ago, and the total was only 20 dollars, so I knew that my previous purchase had nothing to do with this money being taken out of my account. I have not purchased anything else from the website since. I have tried calling Adore Me multiple times since April [redacted], and no one will answer the phone.Desired Settlement: I would like the amount of $39.95 to be refunded to me in my checking account.

Consumer

Response:

[redacted]

I have had contact with Adoreme.com and they resolved my billing issue. complaint ID: [redacted]

Thank you for your time.

Sincerely,

Review: I originally purchased items from this company using a [redacted] My credit card was captured to capture a small excess charge. Over the last 6 months, I have consistently received a charge for 39.95 from the company. Upon further investigation, I found that the companies fine print automatically signed me up for a "club" that charged me an amount of 39.95 every month. This was not clearly stated during my purchase, and is an obvious and despicable scam.Desired Settlement: Refund of any monthly charges over the 6 months since my original purchase.

Business

Response:

Dear RevDex.com,

This is in reply to the

complaint ID [redacted].

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 4/**/2014 as well as refunded $39.95 for the month of April. We are only

allowed to refund anyone within 30 days.

To request a credit

refund, please contact our customer service department. All refunds are subject

to our Refund Policy. Please note: Credits resulting from the monthly charge on

the 6th are only eligible for a refund up to 30 days past the date of the

charge. In order to be eligible for a refund of store credit beyond 30 days,

you must write a letter to our claims department explaining the case and why

you were not able to call within our 30 day limit to request a refund. Please

include your email address in the letter. All requests sent to the claims

department must be typed and mailed to:

Adore Me: Claims

We will analyze your

case and provide an answer by email within 10 business days (from the

postmarked date) if you are from the U.S.

or 1 month (from the postmarked date) if you are from Canada or another

country.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

The customer did not skip the month in January

2013, February 2013, March 2013, May 2013, November 2013, December 2013, January

2014, February 2014, March 2014, April 2014, and was refunded for April 2014 as well as

unsubscribed.

Best regards,

Review: I ordered a trial item, and returned it within the return window, along with a written cease and desist / cancellation order, directing Adore Me to refund the purchase of the trial item, send me no further items, and charge my card no further. I asked that my account be canceled completely.

My online account with Adore Me shows that they received the return and the written cancelation (it was included with the item returned).

The company proceeded to ignore the cancellation order, and started charging my credit card on a monthly basis, WITHOUT SENDING ME ANY MERCHANDISE. Yes, Adore Me was just charging my card, and turning around and issuing me a "store credit". This happened a total of 5 times.

I demanded a refund, asked why my written request to cancel the subscription was ignored, and was told several interesting things:

- They acknowledged receipt of the written cancelation

- They intentionally disregarded it, as "they only acknowledge VERBAL cancelation requests"

- They acknowledged that they continued to charge my card and not send me any merchandise

- They refused to refund any but the most recent charge, and told me to use the store credit "to give people gifts".

If I had any intention of buying my friends sub-standard bra/panty sets, I would have done so. The nerve of a company taking my money without permission, against my direct orders, consists of theft and credit card fraud. Doing so and then proceeding to tell me how to use said funds it is preposterous beyond belief.

I have canceled the credit card that was being used so that no additional charges can be fraudulently made.Desired Settlement: I am seeking a FULL refund of the total amount charged to my card that has yet been un-refunded.

I would further like a revision of company policy to explicitly state that written notices of cancelation will be honored immediately, thereby preventing any other people from being charged like this.

Furthermore, I would like the Revdex.com of New York to investigate New York law to see if a crime has been committed on grounds of the company ignoring my written cancelation. If credit card fraud has indeed been committed by this company, I will be taking further action.

Business

Response:

[redacted]

Thursday, January [redacted], 2015This is in reply to the complaint ID #[redacted]First of all, we would like to apologize to the customer for the dissatisfying service they received. This is unacceptable and we assure the customer that we are going toinvestigate this issue and prevent it from reoccurring. In regards to the membership, we would like to explain how it works. We have attached a screen shot of the shopping cart with the two payment options offered to the customers at checkout (as seen in image #1).Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the [redacted] reminding them to either skip the month or make a purchase. The customer chose the VIP option (we do not offer a trial option, as the customer mentioned) and the membership confirmation email wassent to the customer on 2014-07-** (as seen in image #2). The customer was also sent notification emails, that can also be seen in image #2. Unfortunately, it appears that the customer did not open these emails.VIP members who do not shop or skip by the [redacted] day of each month (11:59:59 p.m. EST), are charged $39.95 and receive the same amount in store credit. Members may redeem this credit on AdoreMe.com at any time. VIP members who do skip the month (before the [redacted] day 11:59:59 p.m. EST) may change their minds and are free to shop any item in their showroom throughout the month. Please note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits. Customers are able to request a refund directly, here: [redacted], within 30 days of the charge.That being said, by using the Adore Me.com, Corp. website customers agree to follow and be bound by our Terms and Conditions , here: [redacted]. We have attached the part about membership cancellation (image #3). The customer mentioned that they included a written cancellation request with they return package. Unfortunately, returned packages are received and processed by our warehouse and warehouse employees do not have access to customers’ personal information and accounts. However, upon further investigation, we see that the customer contacted us by telephone on December [redacted], was unsubscribed from the membership and was refunded December’s store credit of $39.95 (see attached image#4).Moreover, after reviewing the customer’s account it appears that they initiated a chargeback for a part of their store credit. For the remaining store credit , the customer is welcome to contact our Claims Department. In order to be eligible for a refund of store credit charged beyond 30 days, the customer must write a letter or send an email to our Claims department explaining the case and why they were not able to call within our 30 day limit to request a refund. All requests sent to the Claims department must be typed and mailed OR emailed to:Adore Me: Claims[redacted]

[redacted] OR

[redacted]We will provide an answer by email within 10 business days. If there are further comments questions or concerns, please let us know. Best regards, [redacted]

Tell us why here...

Review: I purchased an undergarment from this company and it broke while wearing it. I emailed the help group, but was informed that it can only be exchanged or returned unworn. Why would I buy something like that and NOT wear it? It was within 30 days, I feel they should at least let me purchase a replacement at the price I paid.Desired Settlement: Either replace the defective item or let me purchase a new one at the price I paid.

Business

Response:

AdoreMe, Inc

Dear [redacted],

This is in reply to the complaint ID [redacted].

Thank you so much for contacting us.

We apologize for all the inconvenience that has been caused

We do have a strict policy about exchanging or returning items that have already been worn. After looking into this case again, we have come to the conclusion that we will make an acceptation. We do not want our customers to have a bad experience with our company.

(Please review the E-Mail in image #1)

Again, we apologize for the inconvenience that has been caused.

Best regards,

Product Owner

After one order from this company I was signed up for a monthly VIP program even though I never agreed to that. I am currently deployed overseas with the U.S. military and have tried to call multiple times only to be on hold for 20 minutes each time. I sent an email to them asking to cancel my membership. They replied telling me to cancel on the website. The website says to email the company. At this time I have sent 2 additional emails demanding that they cancel my subscription but I have not heard from them

I ordered a $24.99 set, thinking that it was a good deal. I immediately regretted purchasing from an unknown company, so I called to cancel my order. Their automated phone system was " down" citing problems with [redacted]. Their chat was unavailable. So I emailed. No response. I try the telephone number again the next day. I am on hold 25 minutes and it suddenly stops playing music, no one answers , but the call is not disconnected. I keep saying hello but there is no answer. It is unethical for a company post phony, unreachable contact methods.

I believe this company's poor ratings stem from many people's inability to read small print. It is incredibly easy to see that this company operates on a subscription-based service, and it is equally easy to opt out, so as not to be charged for it. I have had an incredibly positive experience with this company. The product quality is great for the price, and I have founds returns and exchanges to be easier than just about anywhere else I have shopped online.

Review: Do not trust these people with your account info. I was signed up for the monthly membership. When I tried to cancel, they made it impossible. When you try to call, you are on hold forever. So, I contacted the company online with my request to cancel my membership. The response was that I had to call in to cancel. I replied that I can't get through on the phone. I FINALLY got through to a rep on 10/**/14 (after multiple previous attempts). I requested a refund for the automatic charge on 09/**/14 that is a part of the monthly membership, as well as to finally cancel my membership. I talked to three different people that said they would not refund the money because they have a 30 day refund policy, and that I could have requested a refund online if I couldn't get through by phone. That is a lie. Three people told me the same thing. Take a look at their FAQ page. It explicitly states that you have to call in for a refund. So, now they tell me my only option is to be forced to purchase something from them, or lose the money on the account in a year. Eventually, I had to block them through my bank account. Trust me, DO NOT DO THE MEMBERSHIP OPTION. Besides, once you sign up you will find that they are out of stock on everthing you want anyway. They also tell you that you can simply elect to not pay the montly payment at the beginning of each month, if you don't see anything you like. In order to skip the month, you have to sign in within a certain number of days and elect to skip the month. Problem is, your "reminder" email from them will be buried in a multitude of solicitious junk mail. Not worth it!Desired Settlement: Full refund

Business

Response:

[redacted]

Dear RevDex.com,

This is in reply to the

complaint ID [redacted].

Thank you so much for

contacting us.

It appears there was

some miscommunication on the phone – for security reasons, any shopper wishing

to request a refund or to unsubscribe must call in and speak with a

representative.

New VIP members who forget to shop or skip between the [redacted] and [redacted] of the

month are given the option to request a refund online for the [redacted] month –

though this does not apply to this shopper’s case as they had shopped with us

While we regret the shopper’s frustration, we offer a no-questions asked 30 day

refund policy for unwanted store credit. When this customer called in to

unsubscribe and request a refund on 10 / ** / 2014, we unsubscribed one credit but

were unable to refund the remaining credit that fell beyond this time frame, as

per store policy.

I have attached below a screen shot of our Refund Policy.

Attached is a screenshot

showing the credit this shopper has successfully used in the past, the refunded

amount and the amount remaining on their account.

The shopper is welcome to contact our claims department for more assistance

(contact [redacted] directly),

or shop with this credit at their convenience within 12 months before credit

expires.

Please let us know if

there is anything further we can do.

Best regards,

Adore Me

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

If you require a customer to call in for a refund or to close an account, then you should have the phone lines staffed so that calls are answered in a reasonable timeframe. The fact that the company refuses to refund one month because I finally got through on the phone line a handful of days after the 30 day policy, is just more evidence of their extremely poor customer service. It's unreasonable and should serve as a warning to prospective customers. Potential customers should google reviews on this company. They will find a history of unchecked, poor customer service.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

This is in reply to the customer’s rejection of our answer to complaint # [redacted]

[redacted] of all, customers are also able to request a refund directly from their account, here: [redacted], within 30 days of the original charge, as an alternative to contacting us by telephone.

That being said, we would like to apologize for the extended time the customer waited on hold when they contacted us by telephone. Wait times usually average

between 3-6 minutes, though there is a peak in the early mornings and afternoons. Our phone lines are open Monday to Friday, from 8:30 a.m.- 8:30 p.m.

Moreover, as a one time courtesy due to the fact that the customer did contact us just one day later than the 30-day time limit, the remaining $39.95 store credit from September has now been refunded to the customer and it will be available in their bank account in 2-3 business days. Transaction Refund Detail For ID: [redacted]

Best regards,

Phone:

Review: I have tried contacting Adore Me, since October 2014. I have placed multiple calls, with hold times > 15 minutes, yet have never been able to speak to a customer service representative. I've emailed and received no response. I have reached out to their Live Chat and after five minutes received a response saying that my account could not be canceled via chat, but had to be canceled by calling Customer Support, [redacted]. I've again tried calling but cannot get ahold of anyone to cancel my account, which continues to be charged a monthly credit of $39.95. I have not used this credit and because of that, currently have a credit of $153.85 charged to my account.

I've reached out to my credit card provider, whereupon I was told to contact Revdex.com since they were unable to block the transactions.Desired Settlement: Ultimately my goal is to cancel my account with Adore Me and receive a refund of my current credit of $153.85. My account continues to be charged between the [redacted] and [redacted] of every month.

Business

Response:

[redacted]

This is in reply to the complaint ID #[redacted]First of all, we would like to apologize for the extended time the customer waited on hold when they contacted us by telephone. Wait times usually average between 3-6 minutes, though there is a peak in the early mornings and afternoons. Our phone lines are open Monday to Friday, from 8:30 a.m.-8:30p.m.In regards to the membership, we would like to explain how it works. We have attached a screen shot of the shopping cart with the two payment options offered to the customers at checkout (as seen in image #1).Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the [redacted] reminding them to either skip the month or make a purchase.VIP members who do not shop or skip by the [redacted] day of each month (11:59:59 p.m. EST), are charged $39.95 and receive the same amount in store credit. Members may redeem this credit on AdoreMe.com at any time. VIP members who do skip the month (before the [redacted] day 11:59:59 p.m. EST) may change their minds and are free to shop any item in their showroom throughout the month. Please note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits. Customers are able to request a refund, directly from their account, within 30 days of the charge.Upon further investigation, it appears that the customer has been unsubscribed from the membership on 20 15-01-** and was refunded the store credit for January (see attached image #2).Moreover, we see that the customer initiated a chargeback with their financial service provider regarding the remaining store credit, and the said credit was frozen (see attachedimage #3). Unfortunately, there is no further action we can take at the moment. Until the bank concludes the investigation we are unable to refund the customer. The funds are held by a third-party while the dispute is investigated, and upon winning, the customer should received those funds automatically. Upon the initiation of the dispute, the funds are automatically taken out of our account.If there are further comments questions or concerns, please let us know. Best regards, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My goal was to be unsubscribed from the service, which was confirmed by the business in their recent communication to you. Pending total refund (post action from the business following the third-party resolution) I see this case as closed.Thank you, Revdex.com for your efforts. They are greatly appreciated.

Sincerely,

Review: 5/**/14: Order placed (#[redacted])

6/*/14: Received notification email stating that as a "VIP Member" I needed to either "shop or skip" in the next four days or be charged $39.95 on 6/**.

6/*/14: Replied to AdoreMe stating "I didn't subscribe to this recurring payment. Cancel my membership immediately."

6/*/14: "Skipped" the month to avoide the $39.95 charge

6/**/14: Received reply from AdoreMe stating that the VIP Membership is automatically added to the cart, and that it cannot be cancelled on the website or through email. ###-###-#### must be called in order to cancel.

6/**/14: Called ###-###-#### and spoke to a representative. Representative told me that my account was now cancelled.

7/*/14: Notification received from Visa that my card was charged $39.95 by AdoreMe.com on 7/*/14, despite my having cancelled the account on 6/**, and despite no reminder email of the impending charge.

7/*/14: Email received from AdoreMe stating that my $39.95 July credit is now ready to use on the site

7/*/14: I attempt to call ###-###-#### again to see why my account was still active when I had been told it was cancelled. I spend 10 minutes on hold without ever being put through to a representative.

7/*/14: I reply to the AdoreMe email explaining that I cancelled this membership the previous month, and that I attempted to call the 1-800 number but was never able to get through to a representative in 2 attempts. I again ask to have the account cancelled, as it should have already been.

7/**/14: Reply received from [redacted] at AdoreMe. She dodges my questions as to why it was not cancelled when I called in last time and was told it was cancelled, and also dodges answering if there are any alternatives to calling in and spending an incredible amount of time on hold. "I was able to check into your account to gain some further insight into how I may assist you at this time.I can see that you are still a VIP member and you were charged with 39.95$ .

We have a 30 day, no questions asked refund policy for store credit you dont want on your Adore Me account. For security reasons, you must call our Ce at [redacted] Monday - Friday from 8:30 am - 8:30 pm to request a refund and to cancel your membership."Desired Settlement: I want the account cancelled this time, pure and simple. I want written documentation stating this fact; something which I cannot get by calling their 1-800 number.

I also want the unauthorized charge of $39.95 refunded back to my credit card; not issued in store credit.

Business

Response:

[redacted]

Dear RevDex.com,

This is in reply to the

complaint ID [redacted].

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 7/**2014 as well as refunded in the amount of $39.95 for the month of July.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

The customer did not skip or make a purchase in July

and was charged on 07/*/2014. As previously stated I have refunded and,

unsubscribed this customer. This customer should receive an email confirming

that this account was deactivated.

Please also refer to our How It Works section, for additional details.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Adore ME advertises your first purchase for an underwear set at a great price. Nothing is mentioned of signing up for a membership. This month I received an email that I would be charged 39.95 a month for my subscription to their program. Apparently when you purchase this great deal it signs you up for an automatic draft of 39.95 from my credit card. I did not approve this and it was very difficult to cancel this "subscription". My credit card is still listen on their website after I requested for it to be removed and cancelled. This information was never disclosed and this tricks the consumer.Desired Settlement: I do not want to be associated with this company and I want my credit card removed ASAP. This needs to be addressed fully on their website.

Business

Response:

[redacted]

Wednesday, April[redacted], 2014

Dear RevDex.com,

This is in reply to the

complaint ID [redacted]

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 4/**/2014 as well as refunded $39.95.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the fifth

reminding them to either skip the month or make a purchase. Customers who do

neither before the fifth are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

The customer did not skip the month in April and

was refunded as well as unsubscribed the same day they called.

Best regards,

I was charged $39.99 per month unknowingly. When I confronted Adored Me about it they stated there was nothing they can do to rectify it. Be aware of this company they are a hoax, crooks and their product isn't even worth $10 yet I was charged about $200. There claim to their monthly withdrawal from my credit card was, "according to them," because I selected a VIP feature which I didn't know that they would withdraw funds from my account without any purchase. Who would knowingly give away their money to a company for nothing in return? Unbelievable! Seems like "VIP" treatment really stands for "sucker treatment,"`since Adored Me complete misleads people into giving up their hard earned money for nothing in return.

Review: I have two complaints with this business. I have tried calling them but have been unsuccessful and have been hung up on. FIRST I simply want to cancel their VIP membership - which they signed me up for automatically. With this "membership" I am charged $39.99 EVERY month if I don't click a skip button in an email they send me within a short period of time (It has been around 1-2 days for me before their deadline where they will charge me) SECONDLY, I purchased 3 products through them, one of the products was out of stock and I was notified of this after my purchase. However, they will not refund me for the item! I have tried calling and emailing and they keep telling me "it is not within their policy"! So now I do not have the item or the money!Desired Settlement: I would like for them to send me written proof that my VIP membership has been cancelled and to refund my purchase ($39.99) that they could not send me.

Business

Response:

Tuesday, December [redacted], 2014 This is in reply to the complaint ID #[redacted].Thank you so much for contacting us.First of all, we would like to apologize to the customer for the dissatisfying service they received. In regards to the membership, we would like to explain how it works. We have attached a screen shot of the shopping cart with the two payment options offered to the customers at checkout (as seen in image #1). Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the [redacted] reminding them to either skip the month or make a purchase. VIP members who do not wish to make a purchase are able to skip the month before the [redacted] of the month by clicking the „Skip the month” button, located in their showroom.Upon further investigation, we see that the customer was unsubscribed from the membership on December [redacted] (see attached image #2).Moreover, regarding the set that was not received, we sent an automatic notification to the customer on December [redacted] (the order was placed on December [redacted]) that the set was out of stock, and we offered a voucher code that the customer was able to use to order any other set on the website, plus $10 store credit as an apology (see attached image #3). However, the customer declined this offer, and one of our representatives issued a refund for $7.95, the cost of the set that was out of stock, (see attached image #4).If there are further comments questions or concerns, please let us know. Best regards,[redacted]

Review: I placed an order on 1/**/13 through Adore me using a Groupon I had purchased, It was for 100 dollars and I picked out five items I would like totaling well over 100 dollars, paid the balance and waited for my items to arrive, although I received the items fairly quickly I only got 3 of the five items, assuming that the other two were on back order I patiently waited for the next package, on march **, 2013 almost two months later I was sent an email explaining that two of the items ordered were not available in my size and I received two vouchers and a ten dollar credit to my account, I went online and placed another order on 3/**/13 for two bras and a corset., I received my two bras but yet again an item was missing, the corset I ordered was not in my package. I immediately contacted customer service about the problem they said they would look into the issue and get back to me but I never heard from anyone, I went on the website three months later and asked about the issue again, the woman on the chat bar could not give me a good answer so I called the toll free number, I never got an apology from anyone and was told I would get a voucher for a free set (as if they were doing me a favor). This confused me, why don't they send me the item I already ordered why do I need to order it again? I was not satisfied with this, as I have only every placed two orders and both were without merchandise. I asked to speak to a supervisor and I was told she was out and that I would get a call "sometime this week" like most people in the world I have a job and cannot spend my week staring intently at my phone hoping to receive a call. I was told I cannot get my money back. I am beside my self with anger, I can't imagine how a company can make so many mistakes and not be sorry nor give the customer what they asked for, I will never shop with them again and I will encourage anyone else to avoid them as well.Desired Settlement: I would like a refund and to cancel my account with them.

Business

Response:

Dear [redacted],

This is in reply to the complaint ID [redacted]. Thank you so much for contacting us.

I looked into the customer's case, and see that they have since reached us and been unsubscribed, and also received a refund for the $79.90 as of 4/*/2013.

E-Mail sent to customer regarding the refund and transaction ID:

[redacted]

We are not trying by any means to force customers in a subscription program.

I have attached below a screen shot of the shopping cart with the two payment options:

Here is a screenshot of the details box that appears when clicked:

Evidence that this customer was unsubscribed:

Best regards, [redacted]

Product Owner