Adore Me, Inc.

Review: I purchased a bathing suit on adoreme.com on August **, 2014. In doing so, I was automatically added to their "VIP membership program". This program basically charges me $39.95 every month regardless of whether I purchase something or not. I have contacted the company by email and by phone a total of 4 times since August in attempts to be removed from their membership program and have my money refunded. Each time they refund me and assure me I've been removed from their list and I should not be receiving anymore automatic drafts from my bank account. As I was checking my statement today, I noticed that, yet again, $39.95 had been deducted from my checking account. This time it caused me to nearly over drafted which would have come with fees of its own. I just want to cancel my membership and after being promised three times now that I would no longer be charged.Desired Settlement: I want adore me.com to keep their word when promising to remove me from their membership program. I want to be refunded my my $39.95, and I never want to be charged again.

Business

Response:

[redacted]

[redacted] This is in reply to the complaint ID [redacted]Thank you so much for contacting us.First of all, we would like to apologize to the customer for the dissatisfying service they received. This is unacceptable and we assure the customer that we are going to investigate this issue and prevent it from reoccurring. Regarding the subscription program, we do not sign customers up automatically. I have attached a screen shot of the shopping cart with the two payment options (as seen in image #1).Customers who select the VIP Membership option during checkout are sent a membership confirmation email and reminder emails before the [redacted] reminding them to either skip the month or make a purchase. VIP members who do not shop or skip the [redacted] day of each month (11:59:59 p.m. EST), will be charged $39.95 and will receive the same amount in store credit. Members may redeem this credit on AdoreMe.com at any time. VIP members who do skip the month (before the [redacted] day 11:59:59 p.m. EST) may change their minds and are free to shop any item in their showroom throughout the month. Please note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits. Credits expire 12 months after the charge. Emails regarding membership sent to the customer in question can be seen attached in image# 2. Unfortunately it appears that the customer did not open these emails.The customer is welcome to contact us by telephone again, in order to unsubscribe from the membership, and we assure the customer that once she receives the confirmation email, there will be no further charges.Credits resulting from the monthly charge on the [redacted] can be directly refunded up to 30 days past the date of the charge. We confirm have refunded the November charge to thecustomer’s account (Transaction Refund Detail For ID: [redacted]).For the remaining $39.95 store credit, the customer is welcome to contact our Claims department.In order to be eligible for a refund of store credit charged beyond 30 days, the customer must write a letter or send an email to our Claims department explaining the case and why they were not able to call within our 30 day limit to request a refund. All requests sent to the Claims department must be typed and mailed or emailed to:[redacted]

[redacted] OR[redacted]We will analyze the case and provide an answer by email within 10 business days (from the postmarked date).If there are further comments questions or concerns, please let us know. Best regards, [redacted]

I have called several times and ?successfully? cancelled account three times. I continue to get monthky requests to update credit info, which I had to change as they kept attempting to charge for fees. I have been on phone three times , hung up twice today only. According to online chat my account is not cancelled They refuse to let me speak with a supervisor How can I get this account cancelled

My wife made a purchase from them and she made sure to uncheck any and all boxes for a subscription.

We suddenly realized they were taking a monthly subscription from us.

So far have not managed to cancel subscription even though we have called.

I ordered a product that I was satisfied with, but I was unaware that I was enrolled in the VIP membership. I don't like the fact that my credit card information was saved on file. I called to cancel my membership and asked them to remove my credit card information. They canceled my membership with no questions asked yet they failed to remove my credit card and billing information. I called the second time to attempt to remove it and she said she could not remove it. So I put their security to the test, I place an order with my account by a click of a button. Everything went through with no type of verification. They did not even need my 3 number CVV security code on the back of my card. I called again to cancel my order and made a complaint that anyone who can somehow hack into my computer and obtain my email and password can order anything they want which can create a bigger problem. This is when they finally agree to shut down my whole account when all I simply want was for them to remove my credit information. They should have an option for your credit and billing information to be saved or not. I love their products, but their costumer services is horrible and their site securities is very poor. I do not feel safe at all using their site so therefore will never be ordering from this site again.

My wife bought a product on this site as a gift and were signed up for a 39.99 subscription service. We were billed without consent for four months. When we called they refused to refund the charges past one month. asked to speak to a manager and was told no manager was available.

Adore Me is a scam. They sign you up to take $39 something weekly and don't tell you that they are doing that. When you try to call and get out of it they keep you on hold for 45min to an hour and the customer service staff will come up with some reason that you are not allowed out of this "VIP" membership and you have to call back later. And the product is low quality. Avoid Adore Me, it's not what it looks like. I have never had as negative experience with online shopping as I have had with this site.

I ordered 1 item from this company in April. It was advertised that your first purchase was only $24.99. The item was good quality and nicely packaged. Following my purchase, without my consent or knowledge this company began to charge me a reoccurring charge of $39.99 per month. I did not notice the charge on my credit card until December. I asked to have the charges stopped through my credit card company, but they keep coming.

This business seems very dishonest in their practice. As soon as they get your credit card information, they will begin charging you without permission and it is very difficult to get the charges removed.

I would never recommend this company to anyone based on there dishonest billing practices.

I ordered a size [redacted] bra. I waited a week to receive which wasn't bad. However, when I received it, it did not fit at all. Their [redacted] fits like [redacted]. It also was not the same color as pictured. When I called to see about returning it. They said it will cost $6 because it was removed from original packaging. When I asked them to waive the fee because I ordered the correct size it was just made too small. They told me that I knew what I was signing up for and I can either keep the one that is too small or "deal with it". Awful customer service, innaccurately pictured sets and incorrect sizing.

Review: So in August I purchased Lingerie from the website, everything showed up fine I was happy with the purchases but the company decided to sign me up for an automatic subscription. Since August they have been taking $50.00/month off my credit card, which comes to about $400.00 total. I phoned the company and they were quick to reply but they will not refund me all of my money back. They tried to credit me money towards purchasing new lingerie, considering they frauded my credit card and scammed me I don't want anything more from this site as I do not support this type of business.

After all of this I researched the company and found out like LOTS of other people are complaining about the same thing. I hope this company goes bankrupt and everybody gets there money back this is not a proper way of doing business. I will be reporting these charges as fraud to the bank.Desired Settlement: The only outcome is that I get 100% of my money back besides the money I spent purchasing lingerie. Since I have purchased the lingerie I have no even viewed the site, I should not be paying $50.00/month for nothing. This company should go bankrupt.

Consumer

Response:

I was refunded a little under 3 months out of the 6 months they charged me for, I then later received an email from someone saying that I can email someone else and such to try and get back the rest of my money. Unfortunately I do not have time to go through that process so I took it as a loss and canceled and re issued a new credit card. I still feel as though the company should of refunded 100% of my money right away, I'm just taking this as a lesson to be learnt anyway.At this time, my complaint, ID [redacted] regarding Adore Me, Inc has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I purchased a lingerie set on Christmas day of 2013 from Adore Me because of a Facebook ad claiming that if you joined, the first set you purchased would cost only $25.00 instead of an average price of $45. The charges went through on the [redacted]of December, I received my package and was overall, pleased with the service. I had no intention of purchasing from the company again, yet, continued to receive approximately 4 emails daily from them with new offers despite changing my email preferences.

Today I received a phone call from my bank asking me about suspicious charges that have been occurring on my account. I checked my bank statement online to find that I was charged $39.95 on January [redacted]and February [redacted]which were not authorized by me. After doing some further research, I found hundreds of customer complaints stating that the same thing had happened to them, for some, it went on for over a year without their knowledge. I logged on to my Adore Me account and couldn't find anything in my account profile or settings that explained where the charge was coming from. I looked at my order history and the only purchase listed was the one I made on December [redacted]. I found my credit card information, but am not able to delete it from their website.

After more research, I found that the company offers a "Pay as You Go" or "VIP" membership when you sign up as a member. They claim that it is printed twice during the registration process though, I never saw it. I also found at the bottom of their web page, a tiny arrow which displays more information listing this policy though, it isn't something one would come across when viewing the page.

Instead of contacting the company, I have decided to file this claim since I have read that most people are unsuccessful in contacting support through Adore Me. Many have stated they received rude and poor treatment from customer service representatives and were given the run around when they tried to resolve the issue.Desired Settlement: I want my account deleted, and the full amount for the two months they charged me refunded or I plan to take further legal action. The amount owed to me is $79.90.

Business

Response:

AdoreMe, Inc

Review: I have a number of complaints to file with the company Adore Me.

My primary complaint:

- As a company that is primarily an online retailer of lingerie, one expects a robust website through which to manage transactions. In December, I found an advertisement/coupon on Facebook for a set of lingerie for $25 at AdoreMe.com. I decided to give it a try. The terms required me to sign up for a "VIP Membership" subscription, which I agreed to based on the claim that it would be easy for me to unsubscribe via their online site. After receiving the lingerie, I wore it and was very unhappy with it - the metal underwire was poorly constructed and the tips turned inwards sharply in the middle of my chest causing it to dig very deep into my chest and leave a bruise, which lasted over a week. Unfortunately, I was on a 20+ hour flight and did not have a bra readily available that I could change into. I discarded the bra shortly afterwards, not wanting to carry it around the rest of the trip. Shortly after this experience, I unsubscribed from their "VIP Membership" in order not to get charged for something I would never use.

Unfortunately, just a week ago, I noticed a charge for $39.99 on my credit card and then realized that I had been charged 3 months 3 x $39.99. So I contacted AdoreMe to rectify the situation - I wanted: (1) my account credited, (2) to make sure I was permanently removed from their "VIP Membership" and (3) to be removed from their mailing list.

The experience has been terrible on multiple levels:

- First of all, I contacted Adore Me to try to rectify the issue via an online form. I received an e-mail response saying that this could not be resolved via e-mail. So I called in - to which I found out that my issue could not be resolved on the phone, but rather that I had to send in a written letter - and after a 30 day period, they would evaluate my request. I'm sorry, but 30 days & a mailed in letter is not good customer service in this day and time. Especially for a retailer primarily based on online sales.

- Second, when I asked to speak to a [redacted], I was told that none was available at the moment, so I left my number and never received a response.

- Third, there website no longer has a way to unsubscribe using their website - so I e-mailed them asking me to unsubscribe me from their "VIP Membership" - to which I received an e-mail saying that I could not use e-mail to unsubscribe, I had to call in to be removed, which I did. This did finally work, but it took multiple e-mails and a phone call with a 10 min wait time + 5 min talking to resolve.

- Fourth, their customer service stated that the bruising caused by their bra was no due to poor garment construction/design, but that I was wearing the wrong size. I'm sorry, but I'm a 30 year old woman and have been wearing bras for a long time - in fact, I have quite a lovely collection from several of my favorite stores. So the point is that I know very well what my bra size is and if Adore Me had better customer service, they would be more concerned with tracking down the exact piece I had bought and investigating quality issues than insulting me.

All in all, I feel that Adore Me is a scam. After an online search, I discovered that I am not the only victim of their business practices - many other people have similar stories: [redacted] I have also found from a lingerie expert, that many of their advertising claims about providing "designer" lingerie are completely false: [redacted] And more disappointment: [redacted] After seeing how many other people have fallen prey to their scam - I decided I had to report them to the Revdex.com, especially because on their website they boast having top ratings on Revdex.com - which really makes me think poorly of the Revdex.com, because its a rating that I have learned to put my trust in.

--

[redacted] Please support my [redacted] campaign to build a computer lab for Africa's great resource - the children: [redacted] ("Thank You Very Much" in Chitumbuka, the local dialect), [redacted] & [redacted]Desired Settlement: My desired outcome:

1) Credit my card for all charges since December. Adore Me has credited by account $39.99 for March, but I also want the charges for January and February credited, since I unsubscribed from their VIP membership prior to these charges. So the total would be $79.98.

2) A hand written apology mailed to my house.

3) They need to stop doing this to other people - they need to make their business practices clear BEFORE you sign up with them OR they need to change their business practices. I would never have signed up had I known about their business practices.

4) They need to improve the quality of their products or they need to stop advertising that they make "high-end" "designer" lingerie - which is false advertising.

Business

Response:

Dear RevDex.com,

This is in reply to the

complaint ID [redacted].

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 3/**/2014.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are

sent a membership confirmation email, then two reminder emails before the fifth

reminding them to either skip the month or make a purchase. Customers who do

neither before the fifth are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

The customer did not skip or make a purchase in January,

February, and March, and was charged on 1/*/2014, 2/*/2014, 3/*/2014but contacted

us on 3/**/2013 and was unsubscribed.

For any remaining store credit:

As a Preferred Recurring

member of Adore Me, you agree to receive emails, newsletters and other

communications announcing your monthly fashion selections or assignments, and

promoting any special offer(s), including third party offers.

As a Preferred

Recurring Member, you have several options on the first of each month. If you

want to receive a monthly fashion selection, all you need to do is visit your

personal showroom that contains the products our fashion experts have chosen

for you. At this time, you can pick any selection in your personal showroom,

and it will be shipped to you after your credit card payment is successfully

processed. If you wish to view additional selections, you can request alternate

selections to be displayed in your personal showroom. Once our fashion stylists

have determined your alternate selections, you will be notified that your

alternate selections are available for viewing in your personal showroom. You

can pick any alternate selection, and it will be sent to you after your credit

card payment is successfully processed. Those clients who have any valid store

credits in their account may redeem one store credit, in lieu of payment for

each product selection.

Please note that all preferred recurring members that neither

select a lingerie set nor skip the month by clicking the Skip the Month button

before the [redacted] day of the month (11:59:59 p.m. EST), will be charged the

monthly dues and will receive a store credit. All store credits can be redeemed

within 12 months of receiving the credit. Preferred recurring members that do

skip the month (before the [redacted] day 11:59:59 p.m. EST) may change their

minds and purchase any available item in their showrooms. If you receive an

unwanted selection, or if the selection is not completely to your liking, you

may return it at our expense and we will credit your account. Simply use the

return shipping label our client services department emailed to you and drop it

off at the shipping provider location. Please be sure to include your packing

slip when returning any product. You will receive a full credit to your

account, which may be used in accordance with our Credit Policy.

To request a refund, please contact our Client Services. All refunds are subject to our

Refund Policy. Please note: Credits resulting from the monthly charge on the

[redacted] are only eligible for a refund up to 30 days past the date of the charge.

In order to be eligible for a refund of store credit charged beyond 30 days,

you must write a letter to our claims department explaining the case and why

you were not able to call within our 30 day limit to request a refund. Please

include your email address in the letter. All requests sent to the claims

department must be typed and mailed to:

Adore Me : Claims

We will analyze your

case and provide an answer by email within 10 business days (from the moment

you mailed out the letter) if you are from the US or 1 month (from the

moment you mailed the letter) if you are from Canada or other states.

Refunds are at the

sole discretion of AdoreMe.com and are subject to a $5.95 processing fee to be

deducted from the amount refunded to the card used for purchase. Orders

placed using [redacted], will not be partially refunded for sets not received. The

only way to receive a refund for orders placed using a [redacted], is to send back

the full order. Refunds will be subject to a 5.95 USD restocking fee per set.

Please also refer to our How It Works section, for additional details.

Best regards,

Review: I made the mistake of purchasing a product from AdoreMe.com in June of 2013 as a result of a misleading promotion I saw advertised online. the promotion offered lingerie and bathing suits at a discounted price of $39.00. I selected a suit and was asked if I wanted to join their VIP program (which would allow me access to this deal and future ones but required me to opt out each month or be charged a $39.00 fee, or not be a member and have to pay regular price for their items) I was able to continue forward without needing to make a selection so this lead me to believe that this purchase sale was independent of these two selections. Never throughout the course of the checkout was there mention of automatic VIP enrollment, or that my credit card would be kept on file. After completing my purchase, I received an email welcoming me into their VIP program. I immediately called and was told that to discontinue the membership, I would need to return the item (because it was not offered at the sale price to non-members) or I would have to call back after I received the item to cancel my membership. I opted for the first option since I felt a company that tricked customers into becoming members was not worth buying from. I refused the shipment when it arrived in June. It wasn't until August that I received email confirmation of the return, and the customer service agent asked if I wished to be refunded or exchange the item. I informed them via email that I returned the product because I did not wish to be automatically enrolled in their membership and wanted a refund. It took three emails before I finally received a refund on 11/* and only for an amount of $14.00 because they attributed the rest of the cost to shipping. This angered me, but I was happy to be done with the program. I had declined the automatic monthly purchases in July and August, and didn't receive an email about needing to in September, so I believed that the membership was cancelled as was explained to me. However, in October, I received another email from the company stating that my credit card on file was expired and they would be unable to offer me my deal for that month. I ignored it, obviously because I did not care to receive any deals and was even more comforted by the fact that they no longer had a credit card on file for me that could be charged. However, I just came to the realization, that Adore Me had somehow managed to start charging me $39/month once again back in December, and this continued in Jan and just now in February. I contact them via their online chat and was told I had to call. I waited on hold, listening to the same song on repeat for over 20 minutes before I spoke with a customer service representative. He was incredibly rude and disrespectful as he yawned on the phone into the earpiece and kept acting like he couldn't hear me anytime I raised issue or tried to discuss my complaints. All he offered to do for me was re-cancel my membership and refund the most recent charge of $39.00. He then instructed me to send a letter to their Claims dept in NYC to obtain refunds for the rest and hung up the phone on me before I could ask any clarifying questions.Desired Settlement: I want a refund by whichever way they are able, equal to the amount they unjustifiably billed me for:

3 months x $39.99

+ the remaining credit due to me from my original return: $25.99

Total refund: $145.96

I will also review all of my credit card statements once again to ensure there are no other unauthorized charges that I have not yet noticed. if there are, I would expect those to be refunded as well

Business

Response:

Dear RevDex.com,

This is in reply to the

complaint ID [redacted].

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 2/**/2014.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the fifth

reminding them to either skip the month or make a purchase. Customers who do

neither before the fifth are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

The customer did not skip or make a purchase in

November 2014, December 2014, January 2014, February 2014, and was charged on 11,**,2014, 12/*/2014,

1/*/2014, and 2/*/2014, but contacted us

on 2/**/2014 and was unsubscribed as well as refunded their February store

credit.

For any remaining store credit:

Please

note that all preferred recurring members that neither select a lingerie set

nor skip the month by clicking the Skip the Month button before the [redacted] day of

the month (11:59:59 p.m. EST), will be charged the monthly dues and will

receive a store credit. All store credits can be redeemed within 12 months of

receiving the credit. Preferred recurring members that do skip the month

(before the [redacted] day 11:59:59 p.m. EST) may change their minds and purchase

any available item in their showrooms. If you receive an unwanted selection, or

if the selection is not completely to your liking, you may return it at our

expense and we will credit your account. Simply use the return shipping label

our client services department emailed to you and drop it off at the shipping

provider location. Please be sure to include your packing slip when returning

any product. You will receive a full credit to your account, which may be used

in accordance with our Credit Policy. To request a refund, please contact

our Client Services. All refunds are subject to our

Refund Policy. Please note: Credits resulting from the monthly charge on the

[redacted] are only eligible for a refund up to 30 days past the date of the charge.

In order to be eligible for a refund of store credit charged beyond 30 days,

you must write a letter to our claims department explaining the case and why

you were not able to call within our 30 day limit to request a refund. Please

include your email address in the letter. All requests sent to the claims

department must be typed and mailed to:

Adore Me : Claims

We will analyze your

case and provide an answer by email within 10 business days (from the moment you

mailed out the letter) if you are from the US or 1 month (from the moment

you mailed the letter) if you are from Canada or other states.

Refunds are at the

sole discretion of AdoreMe.com and are subject to a $5.95 processing fee to be

deducted from the amount refunded to the card used for purchase. Orders

placed using [redacted], will not be partially refunded for sets not received. The

only way to receive a refund for orders placed using a [redacted], is to send back

the full order. Refunds will be subject to a 5.95 USD restocking fee per set.

Please also refer to our How It Works section, for additional details.

Best regards,

Review: Adore Me posted a special on [redacted] for a lingerie purchase for $24.95. Nowhere in the advertisement did it say if you purchased, you would be entering into their membership and charged $39.95 monthly. I tried to ask this company for a refund to my credit card that was fraudulently charged without my consent however, they will only offer a store credit, which I DO NOT want! I just want to be issued a refund. I am disputing this with my creditor! They need to make their terms more clear to customers.Desired Settlement: I want my credit card refunded. I never even purchased anything additional from this company. They have charged me for a product I do not have and do not want. They are stealing money from people.

Business

Response:

Dear RevDex.com,

This is in reply to the

complaint ID [redacted].

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 3/**/2014.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

To

request a credit refund, please contact our customer service department. All refunds are subject

to our Refund Policy. Please note: Credits resulting from the monthly charge on the [redacted] are only

eligible for a refund up to 30 days past the date of the charge. In order to be eligible for a refund

of store credit beyond 30 days, you must write a letter to our claims

department explaining the case and why you were not able to call within our 30

day limit to request a refund. Please include your email address in the letter.

All requests sent to the claims department must be typed and mailed to:

Adore Me: Claims

We will analyze your

case and provide an answer by email within 10 business days (from the

postmarked date) if you are from the U.S. or 1 month (from the postmarked

date) if you are from Canada or another country.

Store credit refunds

are at the sole discretion of [redacted]. Orders placed using [redacted], will

not be partially refunded for sets not received. The only way to receive a

refund for orders placed with a [redacted], is to return the entire order.

Please also refer to our How It Works section, for additional details.

Best regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When I called Adoreme.com to inquire about the unauthorized charge on my credit card, the representative told me she would cancel my membership, which I was not even aware of. I requested a credit to my credit card, which was refused. I was told I could have a store credit. In Adoreme.com's response to you, they note the following:

"Emails regarding membership sent to the customer in question (as seen in image

#2):

To

request a credit refund, please contact our customer service department. All refunds are subject

to our Refund Policy. Please note: Credits resulting from the monthly charge on the [redacted] are only

eligible for a refund up to 30 days past the date of the charge. In order to be eligible for a refund

of store credit beyond 30 days, you must write a letter to our claims

department explaining the case and why you were not able to call within our 30

day limit to request a refund. Please include your email address in the letter".

The representative did not offer me the information to write a request to their claims department. I was never, ever offered that option. They are crooks and scammers and DO try to sign people up for their "membership" and hide it from you.

I have since disputed their unauthorized transaction with my credit card company and my credit card company has sided with me and deemed their transaction with unauthorized.

I want Adoreme.com to offer this information to other customers going forward, as I was never offered the option of writing their claims department for a refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear RevDex.com,

This is in reply to the

complaint ID [redacted].

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 3/**/2014.

VIP Membership Payment OptionSelecting the VIP membership during checkout enrolls you into a flexible, active membership with many benefits. Members enjoy a special in-house price in addition to exclusive deals and sales, reward points and free shipping and exchanges in the U.S. Benefits of joining the VIP membership are detailed during checkout. Your only obligation as a VIP member is to visit the site between the [redacted] and [redacted] of each month, then decide if you want to shop an item or skip that given month. Customers may skip an unlimited amount of months (consecutive or not).VIP members who do not shop or skip the [redacted] day of each month (11:59:59 p.m. EST), will be charged $39.95 and will receive the same amount in store credit. Members may redeem this credit on Adore Me.com at any time. VIP members who do skip the month (before the [redacted] day 11:59:59 p.m. EST) may change their minds and are free to shop any item in their showroom throughout the month. Please note this is an automatic billing, and members who do not participate in the active membership may accumulate credit. Credits expire 12 months after the charge.VIP members may enroll in our Payment Vacation program, where they grow familiar with the perks of membership over a period of three months, but do not need to visit the site and shop or skip each month. They enjoy all the benefits, obligation-free, and will receive an email notification towards the end of the vacation indicating their Payment Vacation is ending. Customers will automatically rejoin the active membership after this period. To enroll in the payment vacation program, please contact our customer service department.To request a credit refund, please contact our customer service department. All refunds are subject to our Refund Policy. Please note: Credits resulting from the monthly charge on the [redacted] are only eligible for a refund up to 30 days past the date of the charge. In order to be eligible for a refund of store credit beyond 30 days, you must write a letter to our claims department explaining the case and why you were not able to call within our 30 day limit to request a refund. Please include your email address in the letter. All requests sent to the claims department must be typed and mailed to:Adore Me: Claims

[redacted] We will analyze your case and provide an answer by email within 10 business days (from the postmarked date) if you are from the U.S. or 1 month (from the postmarked date) if you are from Canada or another country. Store credit refunds are at the sole discretion of Adore Me.com. Orders placed using [redacted], will not be partially refunded for sets not received. The only way to receive a refund for orders placed with a [redacted], is to return the entire order.

Please contact our claims department for further assistance.

Best

regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I will never accept [redacted]'s responses because they are liars and scammers!

Sincerely,

Review: I made a purchase from Adore Me in the last quarter of 2013 using a promotional coupon. I knowingly signed up for a VIP membership after reading all the terms and informing myself of provisions to unsubscribe. I was quite happy with my purchase.

In January of 2014, I realized that my lifestyle couldn't afford a monthly lingerie commitment. Accordingly I re-read the unsubscribe information and emailed the company. I never received a satisfactory response other than the typical customer service "auto-reply".

So I called the 1-800-number on their website and spoke to a representative who ultimately assured me that I was unsubscribed and gave me a refund. I was actually relieved because I had heard many horror stories about the company online. I was even pleasantly surprised because the representative voluntarily offered to maintain my bonus points (whatever those are) so I could use them the next time I made a purchase.

Because of this pleasant experience I had actually considered making future purchases with them. However my recent experience has put them down in my book as an unethical business that I will never be dealing with again.

Four months after my unsubscribe transaction, in May, I find a charge on my credit card and I'm notified by email that I have pending store credit May. The website does have an option where you can go on purchasing vacation and not be billed and not pile on store credit for a few months at a time. I did not choose this option. I elected to be removed permanently and definitely from the VIP membership.

Now, it's my understanding that if I have specifically asked the business to unsubscribe me from the VIP service, I have withdrawn authorization to use my credit card. I could be wrong about the legality but I know that charging my credit card without my re-authorization is an unethical practice.

I called the 1-800-number again and went through the motions again. I was told I am unsubscribed and I have been issued a refund. But this problem shouldn't have even existed in the first place.Desired Settlement: I would like a written assurance from the company that they are going to purge my account and billing information (credit card information, addresses) and would like to receive no further direct communication from them.

Business

Response:

[redacted]

Dear Revdex.com,

This is in reply to the complaint ID [redacted].

Thank you so much for contacting us.

I looked into the customer’s case, and see that they have since reached us and been unsubscribed as of 5/*/2014.

We are not trying by any means to force customers in a subscription program. I have attached a screen shot of the shopping cart with the two payment options (as seen in image #1):

Customers who select the VIP Membership option during checkout are sent a membership confirmation email, then two reminder emails before the [redacted] reminding them to either skip the month or make a purchase. Customers who do neither before the fifth are charged $39.95, which turns to store credit available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image #2):

We deeply apologize for any inconvenience that this may have caused. We assure you that this customer has been unsubscribed and will not be charged again unless they go on to the website and make a purchase on his/her own.

Best regards,

Review: I have had to call every month since February for them to dis-enroll me from their VIP program. Every month I am apologized to and told it won't ever happen again yet I continue to have the unauthorized charges taken from my bank account.Desired Settlement: Remove my account and credit card information from their system since they are not capable of doing what they promised by stopping the monthly charges.

Business

Response:

[redacted]

Dear RevDex.com,

This is in reply to the

complaint ID [redacted]

Thank you so much for

contacting us.

I looked into the

customer’s case, and see that they have since reached us and been unsubscribed

as of 7/*/201.

We are not trying by any

means to force customers in a subscription program.

I have attached below a

screen shot of the shopping cart with the two payment options (as seen in image

#1):

Customers who select the VIP Membership option during checkout are sent

a membership confirmation email, then two reminder emails before the [redacted]

reminding them to either skip the month or make a purchase. Customers who do

neither before the [redacted] are charged $39.95, which turns to store credit

available for their use at any time.

Emails regarding membership sent to the customer in question (as seen in image

#2):

The customer did not skip or make a purchase in May

and was charged on 05/**/2014, 06/[redacted]/2014, 07/**/2014. As previously stated this

customer has been unsubscribed.

Best regards,

This company is terrible. I ordered bathing suits from there and they were sold in sets (so you had to buy the bottoms with the top) as one price. I did not like the bathing suit so I returned it. On the site it say each return is subject to a $5.95 restocking fee, but they charge you TWO restocking fees even though the bathing suit was sold as one piece! They are stealing your money. I've called numerous times and it says there is a wait so I wait and the phone eventually hangs up, customer service is impossible to get a hold of. I then realize a month later there is a charge on my credit card for $39.95 for NO REASON. I call multiple times again and find their customer service is terrible once again. I finally get a hold of a girl, after many wasted hours, and she says EVERYONE is automatically signed up for a VIP membership that charges you every month. I did not sign any documents stating that it was OK to charge my credit card monthly and she agreed and proceeded to hang up the phone! On the site it is impossible to delete your credit card off the account- that should be illegal. If I want to delete my card I should be able to. This company is terrible and I wouldn't recommend them to anyone! Please do not waste your time looking at this website.

I have unsubscribed to their emailing lists and continue to receive mail from them daily... When contacting them, they replied that I am shown as unsubscribed (which I already knew). I sent a screen shot of current emails I had been receiving and they never replied. I receive at least an email a day and it is beyond annoying and unprofessional of them to offer the option to unsubscribe but not truly do so.

This business is a SCAM. Buyer beware, I would NOT recommend doing the subscription. They try to get you to sign up for the 'payment vacation' instead of cancelling your subscription all together (skips your payment and subscription for 2 months), but they DON'T clearly tell you that when you're on payment vacation, you're unable to cancel your subscription. So once your payment vacation ends, you only have 5 days to cancel your subscription until you're charged! Also, they make you jump through multiple hoops to cancel; they make you do a survey with 4 different pages to get you to cancel your subscription. I even tried to call their customer service line to have them cancel the payment vacation and they can't even do it for you. Also, I was told by a customer service representative that they don't have managers or supervisors you can talk to. This seems like such a scam! BEWARE.

I was shocked to see an article today about how poorly this business operates. I thought I just had a string of nightmares related to Adore Me but it's refreshing/frightening that so many people had similar issues. This website touts the fact that you can return or exchange any item within 30 days. Did they tell you that if they didn't have your size that you're out of luck? The customer service rep told me that it was within the fine print. Really? As a marketer, working for some of the most prestigious companies in the world, this is not how a good business operates. When I attempted to cancel it was like jumping through hoops. I was required to fill out a questionnaire which further infuriated me. The sole purpose of it was for the companies benefit only. From there you had to click several buttons indicating that you no longer wanted the service. Come on already, I didn't accidentally navigate to the section of your site to cancel only for you to make it more difficult for me. I will never use this site again and I will be sure to spread the word.

Review: Upon making one single purchase in March 2014 I paid $24.95 for a bra/underwear set. Since that purchase I hadn't visited the site. At the time of my purchase I was unaware I was signing up to have an automatic withdrawal from my account on the [redacted] of every month of $39.95. This knowledge was just brought to my attention and it needs to be rectified. To date my "account" on adoreme.com has $319.60 worth of "credits". As stated on their website I can only have a refund of the last charge within 30 days. This would leave a LARGE amount remaining on the account which I would then be forced to use on their products. I do not need or want any of their products.Desired Settlement: I need the full amount credited to my account of $319.60 returned to my bank account from which it was taken without my knowledge or consent.

Business

Response:

[redacted]

[redacted] This is in reply to complaint #[redacted].In regards to the membership, we would like to explain how it works. Customers who select the VIP Membership option during checkout are sent a membership confirmationemail and reminder emails before the [redacted] reminding them to either skip the month or make a purchase. VIP members who do not shop or skip the [redacted] day of each month (11:59:59 p.m. EST), will be charged $39.95 and will receive the same amount in store credit. Members may redeem this credit on AdoreMe.com at any time. VIP members who do skip the month (before the [redacted] day 11:59:59 p.m. EST) may change their minds and are free to shop any item in their showroom throughout the month. Please note this is an automatic billing, and members who do not participate in the active membership may accumulate store credits. Credits expire 12 months after the charge. Emails regardingmembership sent to the customer in question can be seen attached in image# 1.Upon further investigation, we can confirm that the customer was unsubscribed from the membership on November [redacted] (see attached image #2) and November’s store credit of $39.95 was refunded to the customer’s bank account.Moreover, the customer contacted our Claims Department and was refunded $239.70 on November [redacted] (see attached image #3). The customer has a remaining store credit of $39.95 that they are able to use towards a new purchase. The customer needs to make sure to select the Pay As You Go Option during checkout when offered the two ways topay, should they decide going forward that they wish to make a purchase.If there are further comments questions or concerns, please let us know. Best regards, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,