Aduro Products

Hi,
We did apologize for the error and many customers did receive the same response as not only one customer was affected We have since expedited all shipments and tracking information indicates that all orders were successfully delivered We have responded to all customers including this customerWe do not offer refunds on shipping cost as all shipments have been delivered
We again have apologize for the shipping error and have made a commitment to see that this does not happen again

I bought an Aduro dashboard camIt refused to functionI requested assistanceAfter about five days, I received a notice requesting my sales receiptI sent it to them and received no responseI wrote again and they sent me the manual for a different productI informed them of the error and requested a refundThey have failed to respond further Do not do business with this company, if you require any kind of support

Hi, On November ***, we received an email from this customer who advised us that he purchased our Shatterguardz for an iphone 6PlusThe customer advised that the the phone dropped, the protector shattered and the screen protector cracked On December *** we
replied to the customer "Hi, We apologize for your item breaking, please note that we do state clearly on our packaging that the warranty covers the product and not the phone itself. Would you like assistance with a replacement for the shatterguardz? In order to further assist you, Please provide a screenshot of your voucher (proof of purchase) with item specifications, date of purchase and order number."We have not received any proof of purchase from this customer to assist in expediting the process of replacing the shatterguardz. Unfortunately we are unable to compensate this customer under the warranty because our packaging does indicate clearly on our packaging that the warranty covers the product and not the phone itself. Thank you and Best Regards, Aduro Customer Service

We could not locate any previous email inquiries using the email address or name provided Our Customer Service team has reached out to the Customer through email to help assist with the replacement for this product.
A case has been created # *** for this customer

Hi,
On September *** this customer requested a refund for their purchase We are more than happy to process a replacement for these units If the customer is seeking a refund unfortunately we are unable to process this request because these units were not directly
placed through us and we have no access to the customers account information.
We advised the customer
"Hi,Unfortunately we are unable to provide you with a refund because these orders were not purchased directly from our company
If you would like a credit or refund please contact *** *** for further assistance.
You can also contact USPS using your tracking number to open a claim for lost or stolen package."

Hello,
We could not locate any previous emails in our Customer Service Support System from this customer.
Unfortunately we do not provide refunds under the product warranty This customer would need to contact the company from where this unit was
purchased to make this request. We are only able to provide replacements under the product warrantyAn email has been sent to this customer to help assist with Customer requestA case Number has been created *** on 12/**/

Hi, Without any proof of purchase or indication that our product was even purchased we are no longer able to discuss this occurrence further.As we have clearly stated we can provide any customer with assistance without a proof of purchase

Please close out this case as we have provided the customer with a product under the warranty and our records indicate this customers replacement has been delivered We did advise customer that it appears as if her package was lost in transit and that we were processing a new shipment.

Electronic Notification Received: Your order has been processed and tracking will be updated soon

Hello,
We have received confirmation that the customer (*** has had her replacement deliveredThe following is her tracking number via DHL:
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
While I was able to acquire a refund from the seller, I am still unable to remove the cover from the phone
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I purchased aquasound bluetooth water speakersThe 1st one worked twice and then quit chargingThe 2nd worked for several months (although it only lasted about songs before needing to be charged again) and then last week attempted charge it once again, I plugged it in and walked out of the bathroomDid a couple of things around the house and was getting ready for bedI walked back into the bathroom because I needed to get some moisturizer and noticed a faint burning smellI looked around and noticed that the speaker looked dentedI picked it up and it was warm to the touchAs I inspected it for a few more seconds, I realized that it was melting from the insideI unplugged it immediately of courseAnd I have the pictures of it as well as the item itselfNot only are these speakers garbage and don't work but they are also they are a fire hazardIf you value your home and your families lives, do not get the speakerAnd on top of that Groupon will not do anything about itI sent them pictures of the melted speaker and they said nothing can be done because it is days past the purchase dateI don't care if its days or years, any electronics that I purchase should never melt or catch on fireGroupon customer service just doesn't care to hear itAgain because it's past the days that they allow

Unfortunately we do not reimburse the cost shipping on returns We are only able to provide shipping for products which have been purchased within the last days.
We have processed a new replacement for this customer on 2/*/and customer has been notified through
email

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I'm rejecting, because while I was able to get a refund from the seller for the purchase price of the item, I am still not able to remove the case from the phone with risking damage to the phoneI was told by Aduro that I "should be able to hold the case horizontally and gently push it out from each corner." It's not, it has a death-grip on the phone
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It is true that Aduro has said they issued me a replacement and it is true that they have sent me tracking information. However, I first received a message on June ** stating they were sending a replacement (it is now June **). I received the "shipment confirmation" on June ** with a tracking number, although the tracking number was invalid. This morning there was a new message from Aduro asking for my shipping address, which I've already given them at least other times (on 4/** and 5/**) via email. I will consider this matter resolved once I have the new product in my hands but not until then. Their vague statement that replacement items may take longer to ship leaves the door open for me to potentially never see the replacement. I will update Revdex.com if and when I receive the replacement product. Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that
my complaint has NOT been resolved because:
The company did indeed send me a replacement -- HOWEVER, I had to jump through major hoops to get itMy mother and I sent the EXACT same emails she got a label sent to her after she asked to be sent one, however I got the response saying there was no way they could send me a labelMy mom emailed them and asked them why they sent her one and not me (after a week of no response from my emails) and then they sent me a label with my mom's address and CLAIMED they had sent me a label two days prior (the same exact day they told me there was no way they were sending me a label)
When they did send me the label, I promptly shipped my defective item and when I looked at the tracking it was UNDELIVERABLE -- really? The label they had JUST sent didn't go to the right place? I called and received a dead line which freaked me out! They weren't responding to emails or calls!
I request that the business review ALL communications in thisEmail service was horrible and when I called during hours they were closed, there was no voicemail system -- just a voice saying my party was unavailable (MUCH LIKE THE VOICE YOU HEAR WHEN A LINE HAS BEEN DISCONNECTED)They also hid the phone number for their company -- you'd think it'd be on the contact page but you'd be wrong
All in all, after much stress and grief the problem has been solved -- however there shouldn't have been any stress or grief! I proved I had the product and told them exactly how it was defective, most companies don't even require that much and just send a replacement
What I find even more interesting is that there was no standardMy mom was sent a label after a few emails, I had to email constantly and had to have my mom email before they relented and sent me one
These issues need to be adjusted before the company can be seen as a legitimate seller, because right now I have nothing but negative things to say about the service and quality of the product I received
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

At this time, I have been contacted directly by Aduro Products regarding complaint ID [redacted], however my complaint has NOT been resolved because:
"margin: 0in 0in 10pt;" class="MsoNormal">[they finally emailed me back telling me to go to [redacted]
I went there and filled out my info but have not been contacted in regards to replacing my broken item.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Even you said "it won't happen again" things, it still does.  How can you explain it?  You've been having same excuses more than 2 years as I said many times and still happens!
If you really apologize, make phone call to the customers that you can see on social medias or claims on your website.  You see them.  If you really apologize, let me see you do your business very seriously.  Customers are very honest.  We don't expect the troubles.  You must understand it doesn't matter where we order from.  We care our order and WE CARE OUR ORDER  that YOU DON'T.  If you have responsibility even a little bit, show to us, not satisfy yourself.
And as I said soooooooo many times in the past, when are you going to show customer service person's name without being coward and hiding?  Not showing yourself, I don't think you really apologize.  I guess the person in charge of your company doesn't know this or really doesn't care?  All of people work there have no responsibility.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello We apologize for this issue once again We will have replacements sent out Tracking number DHL [redacted]Thank you

Bought a writsband for an apple watch. I used it for 3 days, and after getting my hands wet and shaking them dry, the watch flew out of the band and onto the counter, breaking the face in the process. I contacted this company since they are the distributor via email in mid December and got the normal automated response that they will contact me within 2 business days. Still no response. Just called and they don't answer calls and send you directly to voicemail. Message was left. I will be contacting my local media's consumer stories department. This company should be avoided at all costs.