Aduro Products

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I the response I received I am being directed to a different phone number and email address than what is stated on my packaging or the UPC scan on the packaging. The company that made my product provided me with their phone number (although they do not take calls or return calls) and their email address (which they also ignore), which are the very same that I have utilized in this formal complaint process through the Revdex.com. I purchased this product 10 months ago, not years ago, but the reply states this product has not been under their supervision for a long time. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good afternoon,  We apologize for this delayed response. We have had some technical difficulties with our email portals and have just updated our system. We will be emailing the customer in the next 2 minutes to not only apologize but also replace her Ipad cover. It is always in our best...

interest to keep a good rating and again we apologize.  Thank you

Hello We apologize for this issue once again We have sent out another for this customer Tracking number [redacted]Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Unfortunately we do not reimburse the cost shipping on returns.  We are only able to provide shipping for products which have been purchased within the last 30 days. We have processed a new replacement for this customer on 2/*/16 and customer has been notified through email.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...

complaint has NOT been resolved because:

The DHL tracking number is not recognized on the DHL website as a valid tracking number.  In order for this to be resolved, a legitimate tracking number, that can be tracked online, needs to be provided.ThanksDave 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern , We have responded to this customer twice, Once on August [redacted] and on August [redacted] We have not gotten a response back from her. We have asked the customer to attach proof of purchase twice with no response , We cannot move forward without this information...

from the customer. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I haven't even had the protector 1 month, so how is it that the screen protector is designed to with stain being hit with a hammer and other high resistant force but after one drop my screen is damaged. The proctor was supposed to protect my screen, and it didn't. I just got the protector November [redacted], and two weeks after I had it, one drop and my phone is damaged. No, I fel your company needs to pay for my screen to be fixed. Your company is selling a defective product. How can is it that a hammer can hit the protector and it not break or even crack the screen but one drop does. The protector doesn't work, and it's to expensive to not work. I don't want a new protector from Aduro, IT DOESNT WORK PERIOD!!!! I want my screen phone fixed.  Don't you have some 30 day guarantee, and it hasn't been 30 days. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Hi, 
We have issued a replacement for this customer and the replacement has been shipped.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Hello,I requested a label because I started having the issue with the screen protector in the first month and it progressed and got worse. I don't think I should have to incur an additional cost for this, then not have any protection on my phone screen while I wait for the company to receive, remedy and then replace. I also requested 3 times for the company to have a manager contact me to discuss concerns to which no one complied.Thanks and I look forward to resolving this as soon as possible.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for your help!  I heard from them just weeks after you were involved.  They responded by saying they will be sending a replacement case "[redacted]".  The case will not be resolved until I receive that replacement case.  Furthermore, I requested for them to replace my cracked screen. They have not addressed that part of my request whatsoever yet.  Below was my response to them, and I am awaiting their response.Thank you for sending the replacement case "[redacted]".  What about repairing the cracked screen?  Should I email a picture of my ipad for you to see the 2 cracks? Thank you, [redacted] 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello, We are so sorry that you have had this issue, we will send you refund immediately. Thank-you

Revdex.com:In reference to Complaint  ID [redacted], I have finally gotten this issue resolved, but with a lot of resistance on their part. I called, wrote several emails and finally got my answer. The said I shipped them 4 10' Cables and 1 USB charge and said they would only be...

sending that amount because that's what they received. I said to double check.  I sent 3- 10' cables and 2 USB chargers. The items shipped and were received on 5/**/16 and to my surprise they sent what they said they were going to and the extra USB charger per my request.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company's product falsely assured that my phone would be protected by their "Ultimate Screen Protection" (please see attached image). The packaging asserts that the glass protector is strong enough to resist being hit by a hammer. Nowhere, inside or on the outside of the package, does the company include a disclaimer or limitation on the warranty. They simply assert a "Lifetime Protection Guarantee." I believe they are responsible for paying for my damaged phone screen at a cost of approximately $100.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

To whom it may concern , 
 
We are very sorry to hear that the customers phone did break 
Our packaging clearly states that we do offer a warranty on the screen protector itself 
Even in an instance that the screen protector was broken due to the cs...

usage In regards to this complaint we feel that the only thing we can do is stand by our warranty 
Please keep in mind we are talking about broken screens of phones which is a very common occurrence 
It is impossible to determine how the screen broke , that is why we clearly state the warranty covers the product and not the phone 
If there is any way I may be more helpful please do not hesitate to contact me directly at [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Aduro Products has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I did receive an email response from the business and I responded via email. I asked the business what they need from me to process the warranty.  Still no response.  Is there a number I can call and speak to someone directly.  The business still has not taken any action.    My address that the item can be mailed to is [redacted]. Thanks, [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that although this resolution is not what I wanted in the end, proof being the last email I sent to the business asking for a refund because no one from customer service at Aduro ever confirmed if their product was even compatible with my current setup (my emails from July) , just to be done with this company I'll take the risk of receiving an incompatible replacement as they've left me no choice by not replying to many of my emails, never apologizing for their faulty product, or asking what I, the supposedly valued customer really needed.
I will only close this complaint because the deadline to reply is today and I am inclined to hope that things work out. As of today, I have not received or tested the replacement product Aduro supposedly processed because they strategically shipped it out to me only as of yesterday. I wouldn't be surprised if the shipping box is empty just like Aduro's commitment to customer care and satisfaction.
Sincerely,
[redacted]

I have never received one email in response to my emails to this company

Hi, 
We did experience a high volume error on some shipments that were purchased on or around July [redacted] - [redacted]. 
We did advise customer of this error and expedited the shipment. Tracking information indicates this customers order was delivered on August [redacted] 2014.
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We did apologize and advised that we have looked into this issue and corrected it. 
You can track the information on [redacted] USPS.com.