Aduro Products

Hi, We did advise customer that our company policy will only allow for us to provide shipping for units that have been purchased in the last 30 days.  We are more than happy to provide a replacement to the customer once we receive the return under our Limited Lifetime...

Warranty.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
I did receive an email response from the business and I responded via email. I asked the business what they need from me to process the warranty.  Still no response.  Is there a number I can call and speak to someone directly.  The business still has not taken any action.    My address that the item can be mailed to is [redacted]. 
Thanks,
 
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

While I was able to acquire a refund from the seller, I am still unable to remove the cover from the phone. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize for this great inconvenience. We have had some technical issue with our email portals and have been on a delayed response but will resolve this issue within the next 5 minutes. We will be emailing the customer back to offer a replacement for his product.  Thank you.

Good afternoon, 
 
We apologize for this delayed response. We have had some technical difficulties with our email portals and have just updated our system. We will be emailing the customer in the next 2 minutes to not only apologize but also replace her Ipad cover. It is...

always in our best interest to keep a good rating and again we apologize.  
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The package does state the warranty only covers the screen protector however that is not stated anywhere on the product description on their website.  So obviously, you already have made your purchase Before you find that out.  I still want a refund for the cost of a useless product. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com, 
On June [redacted] 2014 a return shipping label was sent to this customer in order to replace the item. On June [redacted] the customer contact us stating that this item was not deliverable. On June [redacted] we contact the customer "We apologize for this. Our mail was supposed to be...

forwarded to our new warehouse and this issue has been addressed and corrected so this will not happen to other customers. May I please have your shipping information and phone number so that I may send you a replacement?".  The customer has made no further contact. A new email has been sent on June [redacted] 2014 to obtain shipping information so that we may send this customer a replacement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have contacted [redacted] (with whom I purchased the voucher from) and I have received a refund from them.
I had to pay for the return shipping to my house since Aduro did not forward their mail. I no longer wish to deal with Aduro Products as I believe they have all of the necessary information from previous communication. If they wish to send a free replacement, they have my address and phone number from the purchase, the order number, and previous emails-all of which have already been given to them in multiple email form.
Sincerely, 
[redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi, 
Our records indicate that the customer did contact us for a replacement on the product on 5/*/2014.  The customer was advised to return to the product so we can issue a replacement but never did. Since then the customer has not attempted to email us for any further correspondence. We at Aduro stand proud behind our products and we are more than happy to replace any defective item  for our customers.  There are return policies that we have. Items must be returned prior to expediting a replacement. On 6/** we issued a replacement order for this customer and have also sent a confirmation email to the customer in regards to a replacement order to remedy the situation. 
Aduro Products

Hi, 
We received this customers return on Sept. [redacted] and an email was sent to this customer for a shipping confirmation address and telephone number so that we may issue a replacement for this unit. 
Customer has responded and we have processed a replacement order for...

this unit on September [redacted], 2014. 
Customer has been notified that we have processed a replacement and the Order # [redacted].

Hi, 
Tracking information  [redacted] on USPS indicates this item was delivered on July [redacted] 2014. This replacement was issued on June [redacted] and the order was delivered during normal delivery time which is between 5-10 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Over the past few months I have sent numerous emails, several unanswered calls, and a complaint to the Revdex.com. I finally received this response on November [redacted] ________________________________________NOV 21, 2016  |  03:09PM EST Aduro CS replied: Hello, We apologize for the late response on this issue. In order to replace the item you will need to send the item to the address below, Once we receive the return we will send you a replacement. [redacted]
[redacted]
[redacted]
[redacted] Please provide your full address along with proof of purchase. Also reference your case #[redacted] and email address in the package. ________________________________________ I intend to send the unit to the Warranty/Returns Department as advised. I will also advise the Revdex.com to the outcome. Thank you, [redacted]
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I purchased an item through [redacted] back in January.
The product failed and I returned it based on the warranty.
I shipped the product back at the beginning of May and as of June [redacted] I am still waiting for the replacement.
They are extremely hard to reach - they do not answer phone calls (goes to voicemail) and emails take at least a day to return and often there are additional questions.
Product seemed good but company has NO customer service skills.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 They said they have error in limited time however, we can see they've been having same troubles between many other customers and them more than 2 years.  A lot of customer complained on their [redacted] page and also on [redacted].  They kept sending me "same sentence" just like copy and paste again and again without sincere attitude.  They also e-mail me tracking number which showed nothing.  It is also happened to other customers and we had no idea where our order went.
Because of copy and paste without sincere attitude, I still don't feel they apologize.  I asked them to refund money but they said 'it's "ONLY" few money (about $3.00) for shipment, they can't give me refund.  It must be "ONLY" few money to them, it isn't their money.  I don't want to waste any of money to the rude business.
I am keeping all of e-mail between them and I.  I can attach and show what exactly their "information" and their "apology" are.
As long as they keep having same troubles, have no regret and not change anything how to treat their customers, they need give up their business.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hello,  We could not locate any previous emails in our Customer Service Support System from this customer. Unfortunately we do not provide refunds under the product warranty.  This customer would need to contact the company from where this unit was purchased to make this...

request. We are only able to provide replacements under the product warranty. An email has been sent to this customer to help assist with Customer request.A case Number has been created [redacted] on 12/**/15

Hi, 
We issued a replacement order for this customer and the customer has been contacted with tracking information for their shipment. Replacement orders may take longer to ship depending on product availability.

Hello,  My supervisor will be getting in contact with customer to resolve this issue by tomorrow afternoon. *UPDATED RESPONSE BELOW*I am emailing you to update our last action. After further review, we are unable to provide the customer with her request to repair her ipad screen because that does not fall under our warranty to do so. The customer purchased our Aduro Facio case back in 2013 (with a one year warranty from groupon: included in attachment.) When the customer contacted us after the one year we had the courtesy to honor the replacement one last time. Unfortunately this particular product was no longer in stock and sold out, we did go ahead and replace it this last time with a similar product. However, we are just not responsible for the screen. Our limited warranty is only for our products and that was delivered and received.  Thank you

Hi, 
We have contact the customer on June [redacted], July [redacted], and July [redacted] in order to resolve the issue. We will need the customer to contact us with current shipping information so that we may issue a replacement and a new return shipping label for the defective item.  We can not process an order until an email confirmation has been received.