Aduro Products

Hello,  My supervisor will be getting in contact with customer to resolve this issue by tomorrow afternoon. *UPDATED RESPONSE BELOW*I am emailing you to update our last action. After further review, we are unable to provide the customer with her request to repair her ipad screen because that does not fall under our warranty to do so. The customer purchased our Aduro Facio case back in 2013 (with a one year warranty from groupon: included in attachment.) When the customer contacted us after the one year we had the courtesy to honor the replacement one last time. Unfortunately this particular product was no longer in stock and sold out, we did go ahead and replace it this last time with a similar product. However, we are just not responsible for the screen. Our limited warranty is only for our products and that was delivered and received.  Thank you

I bought a Aduro camera through Groupon and it did not work. I contacted Aduro and three cameras later it still does not work. All three cameras had something wrong with it and not one of them lets you update anything like the date and time. It is a terrible product.

Hello,
 
We are so sorry that you have had this issue, we will send you refund immediately.
 
Thank-you

I ordered a glass screen protector for my iPad Pro. Case #[redacted]. I filled out the warranty information. Explained to Aduro the screen arrived cracked in the photo. Days later they asked for photos of the item, which I sent. They requested further photos which I no longer had the product - who keeps a damaged product around once you have signed up for their "lifetime warranty" with all the information they needed? They refused to honor my replacement which is basically the same as stealing. I paid $13.84 through [redacted] (Aduro Products). My issue is not resolved & I want the complaint on record for future consumers to not do business with this company.

Hi, 
On July [redacted] an email was sent to the customer advising that we have received their return and we would need a confirmation of shipping information to send a replacement. We will send another email to the customer.  Once we receive correspondence a replacement will be...

shipped.

Please close out this case as we have provided the customer with a product under the warranty and our records indicate this customers replacement has been delivered.  We did advise customer that it appears as if her package was lost in transit and that we were processing a new...

shipment. [redacted]Electronic Notification Received: Your order has been processed and tracking will be updated soon

Revdex.com:
In reference to Complaint  ID [redacted], I have finally gotten this issue resolved, but with a lot of resistance on their part. I called, wrote several emails and finally got my answer. The said I shipped them 4 10' Cables and 1 USB charge and...

said they would only be sending that amount because that's what they received. I said to double check.  I sent 3- 10' cables and 2 USB chargers. The items shipped and were received on 5/**/16 and to my surprise they sent what they said they were going to and the extra USB charger per my request.
Sincerely,
[redacted]

Hello,I sincerely apologize that this has happened to you. Unfortunately Armortech for iPhone 5S is not and has not been our brand for quite some time now. Please contact the owners of the brand via e-mail at [redacted] pr via phone at ###-###-####. Once again, we apologize for such a inconvenience. Thank-you

Hi, We did advise customer that our company policy will only allow for us to provide shipping for units that have been purchased in the last 30 days.  We are more than happy to provide a replacement to the customer once we receive the return under our Limited Lifetime Warranty.

We have advised customer that unfortunately we are unable to assist the customer with a refund as this unit was not originally purchased from us.  This customer will need to contact the company from where this unit was directly purchased to request a refund as we do not have access to purchaser account information.

Chess board an amplify from this company just got it was really excited wireless stereo headsets I'm putting it together and I'm reading the instructions the only thing they didn't tell me online was that I need a battery to get it started. They didn't mention anything about a battery I have the cord and everything but no battery this really sucks.

After reading dozens of negative reviews for ADURO I thought to myself, why am I not surprised. I purchased a window mounted front camera and the cord failed after 3 weeks. The lack of response was over whelming. I put their phone # in auto-dial and over 4 days called 100 times. Only once was the phone answered by a Russian sounding woman who said, "Email us. We don't talk on phone!" I had emailed but with no reply. I thought to myself, how would they handle this in Soviet Union? I did a google search to find what stores sells ADURO products and I found a large chain. I called the Buyer at that large chain and asked who they dealt with at ADURO. He gave me the CEO's cell phone number. The CEO of ADURO was more interested in "how did you get my personal phone number" and not the problem with his Customer Service department not functioning on ANY level. I said I hope I get satisfaction as I would put his cell phone # on social media as a contact number for the company. Within 30 seconds Russian Lady calls me back with a real nasty attitude. I got my replacement cord only after emailing them the original sales receipt, and then sending back my entire dash camera system. All I needed was a powercord; but they made it as difficult as possible. By the way, I still have the Israeli CEO's cell phone number! What a miserable company to do business with.

Review: I ordered my IPAD mini wireless case/keyboard through groupon and did not receive a charger cord, and one of the keys fell off. Purchase was made aug. **. I emailed them about the problem oct **. I paid to send it back that week and received my new one nov **. It did not work immediately out of the box. I emailed them immediately and they responded the 2nd with a troubleshooting question which I answered immediately and then they replied dec 6 telling me to send it back. It cost me approximately 15 dollars to send it back the last time and I feel that since it is product error again I should not have to pay to send it back. I stated as much in an email dec * and on dec * they replied with a customer service number. After attempting to call them numerous times I emailed them on jan * asking for someone to call me about their service as I was dissatisfied and asking for a refund on the shipping charges. They stated they do not reimburse for shipping charges and gave me a link to ship it back to them through [redacted] which is not an option in my city. I have emailed them for a refund and have not heard back yet. I just want others to be aware that their customer service is clearly not a priority.Desired Settlement: I would also like to be contacted by their company to inform them of my experience.

Business

Response:

Unfortunately we do not reimburse the cost shipping on returns. We are only able to provide shipping for products which have been purchased within the last 30 days. We have processed a new replacement for this customer on 2/*/16 and customer has been notified through email.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received the product and it was broken. I emailed them and requested a replacement under warranty. They agreed and provided a mailing label to ship the broken one to them. According to the tracking on that, they received it back a month ago. They have not responded to any of my emails from the past few weeks regarding the whereabouts of my replacement and their phone number just goes to a voicemail that is not returned.Desired Settlement: I want my new keyboard that was promised although from their reviews I'm weary it will also break quickly but I'm willing to give it a shot!

Business

Response:

Hi,

On July [redacted] an email was sent to the customer advising that we have received their return and we would need a confirmation of shipping information to send a replacement. We will send another email to the customer. Once we receive correspondence a replacement will be shipped.

Review: I ordered a U-Grip smartphone dashboard windshield car mount on June*. My account was deducted $18.00 immediately. Their policy was that I would receive the item in 5-10 days. Today is July * and I have e-mailed them on 4 occasions to determine the status. Although they provided a tracking number, they have not responded. I verified with the USPS tracking and personally made a visit to them in Celebration, fl. They said the shipment is not in their system yet because they , Aduro, have not released to USPS. I am frustrated at the lack of response and informed Aduro last week that I would be notifying you if I didn't receive a reply . I have owned a business in transportation for 23 years and have an understanding of delays but not turning your back once funds are received and allowing the customer to fume. I would appreciate your involvement in this matter. I cannot believe that I am the only one. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I just received the unit today. No date on the package but I can only presume it was shipped yesterday from their NY whse. No indication of a redirect delivery from their supposedly Boynton Beach, Fl delivery. If I had not reached out to Revdex.com yesterday, I am positive I would not have received this today from June * order. Thank you and I do not want my complaint retracted because customer service was deplorable after four request. Hopefully this will put them on guard for other orders.

Review: I purchased the BeeBop speaker through [redacted] ordered my product, received it, it worked for about 2 weeks and then stopped accepting a charge and therefore wouldn't turn on. I contacted Aduro Products immediately and asked for a replacement. They provided me (through sketchy and unprofessional emails) a return postage label. I put the item in the mail and I am now getting notification from USPS that it is being returned to me because the "addressee has moved and did not leave a forwarding address". I am still awaiting my product, but I have contacted [redacted] to get a refund through them and prevent others from the same scam.Desired Settlement: A full refund for the [redacted] voucher price, as well as the flat rate shipping of $4.95.

Business

Response:

Dear Revdex.com,

On June [redacted] 2014 a return shipping label was sent to this customer in order to replace the item. On June [redacted] the customer contact us stating that this item was not deliverable. On June [redacted] we contact the customer "We apologize for this. Our mail was supposed to be forwarded to our new warehouse and this issue has been addressed and corrected so this will not happen to other customers. May I please have your shipping information and phone number so that I may send you a replacement?". The customer has made no further contact. A new email has been sent on June [redacted] 2014 to obtain shipping information so that we may send this customer a replacement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have contacted [redacted] (with whom I purchased the voucher from) and I have received a refund from them.

I had to pay for the return shipping to my house since Aduro did not forward their mail. I no longer wish to deal with Aduro Products as I believe they have all of the necessary information from previous communication. If they wish to send a free replacement, they have my address and phone number from the purchase, the order number, and previous emails-all of which have already been given to them in multiple email form.

Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi,

We have contact the customer on June [redacted], July [redacted], and July [redacted] in order to resolve the issue. We will need the customer to contact us with current shipping information so that we may issue a replacement and a new return shipping label for the defective item. We can not process an order until an email confirmation has been received.

Review: To whom it may concern:

Below is a copy of my e-mail sent to Aduro Products customer service line:

To whom it may concern:

I purchased the aforementioned case on March **, 2015 from [redacted]'s and

immediately after registered it for warranty. I spent a little more on your

product because it claimed to be of higher quality However, that has not

been the case. About a month after the purchase the part around the home

button starting cracking away and now the entire case is cracking. Needless

to say I am disappointed and would like a replacement.

Serial Numbers on case:

On May **, 2015, I received a response requesting I provided proof of purchase. After complying, I received a response stating that I needed to ship the screen protector back. I requested a shipping label to which I was denied. I requested to speak to a manager to which I was also denied. I called and left a voice mail to which I received no response.Desired Settlement: I would like a replacement glass ShatterGuardz case for my iphone6.

Business

Response:

Hi, We did advise customer that our company policy will only allow for us to provide shipping for units that have been purchased in the last 30 days. We are more than happy to provide a replacement to the customer once we receive the return under our Limited Lifetime Warranty.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Hello,I requested a label because I started having the issue with the screen protector in the first month and it progressed and got worse. I don't think I should have to incur an additional cost for this, then not have any protection on my phone screen while I wait for the company to receive, remedy and then replace. I also requested 3 times for the company to have a manager contact me to discuss concerns to which no one complied.Thanks and I look forward to resolving this as soon as possible.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Please have customer email our customer service department with a photo of the defective unit that has been removed from the mobile devise to help expedite the replacement process. Please note that we do not process any replacements are received under the company policy.

Consumer

Response:

I have did as the business said and submitted photos of the defective screen case. I am waiting for a final resolution which would be a replacement.

Sincerely,

Review: I purchased a defective Aduro U-Snap Wireless Selfie Remote Photo Clicker for $20.16 and contacted Aduro for support in case I was doing something wrong. They insisted I return the item to them and supplied a tracking label so I could mail it back with the promise I would receive a replacement. I confirmed per the Tracking # that the item was returned to them weeks ago but they haven't replaced the item, refunded my money, emailed me a status update, or replied to my last emails for assistance with this. This is so unprofessional and feels like a scam!Desired Settlement: I would have settled for a replacement item that works but in the event it still doesn't work I don't want to have to go through returning another item to this company. I would rather have my $20.16 returned.

Business

Response:

Hi,

We received this customers return on Sept. [redacted] and an email was sent to this customer for a shipping confirmation address and telephone number so that we may issue a replacement for this unit.

Customer has responded and we have processed a replacement order for this unit on September [redacted], 2014.

Customer has been notified that we have processed a replacement and the Order # [redacted].

Consumer

Response:

Revdex.com

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that although this resolution is not what I wanted in the end, proof being the last email I sent to the business asking for a refund because no one from customer service at Aduro ever confirmed if their product was even compatible with my current setup (my emails from July) , just to be done with this company I'll take the risk of receiving an incompatible replacement as they've left me no choice by not replying to many of my emails, never apologizing for their faulty product, or asking what I, the supposedly valued customer really needed.

I will only close this complaint because the deadline to reply is today and I am inclined to hope that things work out. As of today, I have not received or tested the replacement product Aduro supposedly processed because they strategically shipped it out to me only as of yesterday. I wouldn't be surprised if the shipping box is empty just like Aduro's commitment to customer care and satisfaction.

Sincerely,

I am really disappointed in their customer service. They have a lifetime warranty on their product, but good luck with them responding quickly to you and receiving your replacement item. I purchased a 10 ft USB charge cord back in September 2015 and the connector chip broke off. This past Janauary I wrote them what had happened and I was emailed back to send back to their company. They received it and said they still needed the original order. I attached that already on the initial email and included it the returned package. I then emailed it again and still have no response. I feel like they are purposely delaying the replacement. It is now almost two months I have not received my item. Poor customer service.

Review: I purchased the Aduro shatter guard through Groupon and the guard truly doesn't work. On the company website, the shatter guard is supposed to protect the screen from Armortech is tough enough to handle your every day wear and tear situations and will keep your device’s screen as new as the first day you got it.

Our screen shieldshave been rigorously lab and field tested to withstand:

Powerdrill

Hammer/Crowbar

High Pressure Bibi Pallets

Razor Blades

Cinder Block Drops

I have had my phone only one month, and the guard has been on the screen of my phone for about 2 weeks. I dropped my cell phone, and the guard did not protect my screen. My screen on my iPhone 6 plus shattered, and I find it strange that the screen on my cell phone was more damaged then the actual protector. The protector was scrached, and sustained damage when I pulled the guard off. The guard is 50$, and thats pretty expensive for a screen protector that doesn't work. One drop, that wasn't even that high off the ground but the product has been tested to withstand more force than a drop and the most important issues is that ITS SUPPOSED TO PROTECT THE SCREEN. I emailed there customer service and the response was very rude. The company will replace the protector, when I don't want the protector. It doesn't protect the phone. I want them to fix my screen and give me my money back for them advertising a false product. The company is selling a bad product and advertising that is works when obviously it doesn't work.Desired Settlement: I feel that Aduro needs to repair my screen on my telephone. I purchased the protector, and I expected it to work.

Business

Response:

Hi, On November [redacted], 2014 we received an email from this customer who advised us that he purchased our Shatterguardz for an iphone 6Plus. The customer advised that the the phone dropped, the protector shattered and the screen protector cracked. On December [redacted] we replied to the customer "Hi, We apologize for your item breaking, please note that we do state clearly on our packaging that the warranty covers the product and not the phone itself. Would you like assistance with a replacement for the shatterguardz? In order to further assist you, Please provide a screenshot of your voucher (proof of purchase) with item specifications, date of purchase and order number."We have not received any proof of purchase from this customer to assist in expediting the process of replacing the shatterguardz. Unfortunately we are unable to compensate this customer under the warranty because our packaging does indicate clearly on our packaging that the warranty covers the product and not the phone itself. Thank you and Best Regards, Aduro Customer Service

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I haven't even had the protector 1 month, so how is it that the screen protector is designed to with stain being hit with a hammer and other high resistant force but after one drop my screen is damaged. The proctor was supposed to protect my screen, and it didn't. I just got the protector November [redacted], and two weeks after I had it, one drop and my phone is damaged. No, I fel your company needs to pay for my screen to be fixed. Your company is selling a defective product. How can is it that a hammer can hit the protector and it not break or even crack the screen but one drop does. The protector doesn't work, and it's to expensive to not work. I don't want a new protector from Aduro, IT DOESNT WORK PERIOD!!!! I want my screen phone fixed. Don't you have some 30 day guarantee, and it hasn't been 30 days.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi, Without any proof of purchase or indication that our product was even purchased we are no longer able to discuss this occurrence further.As we have clearly stated we can provide any customer with assistance without a proof of purchase.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Aduro Products has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]