Aduro Products

I am really disappointed in their customer service. They have a lifetime warranty on their product, but good luck with them responding quickly to you and receiving your replacement item. I purchased a 10 ft USB charge cord back in September 2015 and the connector chip broke off. This past Janauary I wrote them what had happened and I was emailed back to send back to their company. They received it and said they still needed the original order. I attached that already on the initial email and included it the returned package. I then emailed it again and still have no response. I feel like they are purposely delaying the replacement. It is now almost two months I have not received my item. Poor customer service.

I purchased an item through [redacted] back in January.

The product failed and I returned it based on the warranty.

I shipped the product back at the beginning of May and as of June [redacted] I am still waiting for the replacement.

They are extremely hard to reach - they do not answer phone calls (goes to voicemail) and emails take at least a day to return and often there are additional questions.

Product seemed good but company has NO customer service skills.

I bought a Aduro camera through Groupon and it did not work. I contacted Aduro and three cameras later it still does not work. All three cameras had something wrong with it and not one of them lets you update anything like the date and time. It is a terrible product.

Review: I placed an order w/this company on August [redacted] for a flat line, 10ft charger. They promised shipment within three days. When I still hadnt' received a shipment notice by September [redacted], I went onto their website and filed a complalint with their customer service. I received a reply within 24 hours stating their order information hadn't been updated and they apologized for the inconvenience stating I "should received my product soon." On September [redacted], I contacted them again to inquire when my product would be shipped. I received a similiar response, stating this time they were having problems with their shipping software updating but that I would be receiving my product soon. They sent me a shipping/tracking number within a couple more days, but no link to who was delivering the package, so I tracked down the shipping company they named as delivering my product and entered my tracking number. It showed the product had been delivered three days prior, which it hadn't been. this was obviously a bogus shipping company as well. In fact, I was at home on the day it was supposedly delivered. . nobody tried to deliver anything to me that day. When I sent them another email explaining this, they responded that they hoped to ship out my product soon, they were sorry for the delay, that I should receive it within days, blah blah blah. It was obvious by this point that this was a scam and they had no intention of delivering my product to me. The only way to contact this company is through their online customer service form. There is no direct contact information for them on their Facebook page, Twitter account, company website - NOTHING!Desired Settlement: This company is a scam so they shouldn't be doing business with ANYBODY!!!!!!!!

Business

Response:

Good Morning,

I really apologize for any inconvenience I just tracked your item for order

number [redacted] your tracking number is [redacted]. Your item was

delivered at 2:08 pm on September **, 2013 in [redacted]. If you have any

concerns on your item you will have to contact USPS for further information.

Business

Response:

Subject: ID#[redacted]

Review: I bought a tempered glass phone cover from Aduro on Groupon. Ive only had it for a month and its chipped in a few places and now cracked. On the groupon it states there is a 1 year warranty. I have tried contacting Aduro to get this replaced but an email address is the only form of contact information provided on their website. I have emailed them several times and yet have heard back from a customer service rep.Desired Settlement: I just want a replacement or an email back from the company to acknowledge my request.

Consumer

Response:

At this time, I have been contacted directly by Aduro Products regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[they finally emailed me back telling me to go to [redacted]

I went there and filled out my info but have not been contacted in regards to replacing my broken item.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi,

Our records indicate that the customer did contact us for a replacement on the product on 5/*/2014. The customer was advised to return to the product so we can issue a replacement but never did. Since then the customer has not attempted to email us for any further correspondence. We at Aduro stand proud behind our products and we are more than happy to replace any defective item for our customers. There are return policies that we have. Items must be returned prior to expediting a replacement. On 6/** we issued a replacement order for this customer and have also sent a confirmation email to the customer in regards to a replacement order to remedy the situation.

Aduro Products

Review: I have contacted this company about 4 or more times. The last time they gave me a fake [redacted] delivery tracking#. I sent my headsets into them, because they stopped work. I had a warranty for the headset. I went on line and filled it out. My boyfriend brought this headset for me. So he insist I fill it out. Little good it did. Because I have been wait two months for them to be sent back to me.case#stero blue tooth I emailed the company back and inform them that that tracking# wasn't valid. Hope you can help me. ThanksDesired Settlement: I just want to get new headset. That's why my boyfriend wanted it to come with a warranty. Thanks

Business

Response:

Please close out this case as we have provided the customer with a product under the warranty and our records indicate this customers replacement has been delivered. We did advise customer that it appears as if her package was lost in transit and that we were processing a new shipment. [redacted]

[redacted]Electronic Notification Received: Your order has been processed and tracking will be updated soon

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased an Aduro removable keyboard and case for iPad 4 through Groupon. Upon arrival, the "1" key had broken and fallen off the keyboard. Groupon offered to give me a full refund but were unable to offer a replacement. The keyboard came with a one year warranty so I decided to go directly through Aduro to get a warranty replacement. The only published phone number for Aduro is a voicemail only line and the only published email address on their website only warrants a response from "Customer Service" after several days. Finally, after a long delay Aduro sent me a self-addressed DHL mailing label so that I could send them my defective keyboard and upon receipt, they would send me a replacement. I sent it out on May ** and when it reached their Brooklyn address, it was sent back to post office as undeliverable because they sent me a mailing label with an incorrect address. On DHL's tracking page, the package has not been scanned since May ** and it says it is en route from Jersey City. I contacted DHL and they said that it is waiting for the recipient to pick it up but it's unclear if Aduro had been told that or not. In turn, I contacted Aduro to make them aware of this and have not received a response or any indication that they are going to assist in tracking down the package. Considering Aduro sent me the mailing label with the bad address and that I had to relinquish an item I paid for that is now lost at the post office before I received the replacement, I am very frustrated and am filing a complaint in hopes that Aduro can demonstrate better business practices going forward.Desired Settlement: I only wish to receive a replacement for the keyboard and case that I purchased. It was a Facio Case with Removable Bluetooth Keyboard for iPad 4 - color silver/blue.

Business

Response:

Hi,

We issued a replacement order for this customer and the customer has been contacted with tracking information for their shipment. Replacement orders may take longer to ship depending on product availability.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is true that Aduro has said they issued me a replacement and it is true that they have sent me tracking information. However, I first received a message on June ** stating they were sending a replacement (it is now June **). I received the "shipment confirmation" on June ** with a tracking number, although the tracking number was invalid. This morning there was a new message from Aduro asking for my shipping address, which I've already given them at least 2 other times (on 4/** and 5/**) via email. I will consider this matter resolved once I have the new product in my hands but not until then. Their vague statement that replacement items may take longer to ship leaves the door open for me to potentially never see the replacement. I will update Revdex.com if and when I receive the replacement product. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi,

Tracking information [redacted] on USPS indicates this item was delivered on July [redacted] 2014. This replacement was issued on June [redacted] and the order was delivered during normal delivery time which is between 5-10 business days.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Aqua sound - bathroom blue tooth speaker - bought it off groupon when I got it in it didn't work from the get go!

Don't waste your money!

Review: I placed an order for 2 waterproof cellphone cases through [redacted]. The idea behind the purchase was to use for an upcoming vacation but ended up not receiving the items at all. I waited for about 3-4 weeks to see if it will arrive at my doorstep but I did not see any ordered items mailed at my address. I finally contacted [redacted] who provided me with the wrong customer service information. Eventually, I was sent the correct information but multiple emails going back and forth that lasted for about a month. On the last email from Aduro, I was advised that I could not get a refund or even a replacement for items due to the fact it was lost. I believe that this is not a fair deal for me. I purchased the items, paid for it, and no items were delivered. I also had to deal with poor customer service from [redacted] as well as Aduro company.Desired Settlement: I believe that is it not fair that I have to go to an ordeal just to get a refund or even just ship the items I ordered. The least that Aduro company could do is offer a refund and on top of that mail the items I purchased.

Business

Response:

Hi,

On September [redacted] this customer requested a refund for their purchase. We are more than happy to process a replacement for these units. If the customer is seeking a refund unfortunately we are unable to process this request because these units were not directly placed through us and we have no access to the customers account information.

We advised the customer

"Hi,Unfortunately we are unable to provide you with a refund because these orders were not purchased directly from our company.

If you would like a credit or refund please contact [redacted] for further assistance.

You can also contact USPS using your tracking number to open a claim for lost or stolen package."

Review: I bought their product through [redacted] on July *, 2014. It is July ** but the product isn't here yet. I got tracking number from them but it never show me the shipping information. So I sent e-mail asking about shipping information to their customer service for a while but they just sent me back the same tracking number and saying "We apologize for shipment delays" over and over again,. Just like it is automatic machine response copied and pasted from the manuals. On their website, they are saying they wold deliver the products between 5-10 days. It is more than 17 days and more than 15 business days. Their customer service doesn't do anything to help. And I still can't get my product. I realized many people had same troubles from them after purchased from their website after I read the comments from other customers on [redacted]. Even they said they already shipped the products, they never got to the customers. Their excuses is "because of system errors." If they already knew they keep having same errors, why don't they fix it? I'm very happy not to see their right attitude for business and the all of customers.

They shouldn't keep having their business.Desired Settlement: They keep stole our money without sending products. They have no right to keep doing their business.

Business

Response:

Hi,

We did experience a high volume error on some shipments that were purchased on or around July [redacted] - [redacted].

We did advise customer of this error and expedited the shipment. Tracking information indicates this customers order was delivered on August [redacted] 2014.

We did apologize and advised that we have looked into this issue and corrected it.

You can track the information on [redacted] USPS.com.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They said they have error in limited time however, we can see they've been having same troubles between many other customers and them more than 2 years. A lot of customer complained on their [redacted] page and also on [redacted]. They kept sending me "same sentence" just like copy and paste again and again without sincere attitude. They also e-mail me tracking number which showed nothing. It is also happened to other customers and we had no idea where our order went.

Because of copy and paste without sincere attitude, I still don't feel they apologize. I asked them to refund money but they said 'it's "ONLY" few money (about $3.00) for shipment, they can't give me refund. It must be "ONLY" few money to them, it isn't their money. I don't want to waste any of money to the rude business.

I am keeping all of e-mail between them and I. I can attach and show what exactly their "information" and their "apology" are.

As long as they keep having same troubles, have no regret and not change anything how to treat their customers, they need give up their business.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi,

We did apologize for the error and many customers did receive the same response as not only one customer was affected. We have since expedited all shipments and tracking information indicates that all orders were successfully delivered. We have responded to all customers including this customer. We do not offer refunds on shipping cost as all shipments have been delivered.

We again have apologize for the shipping error and have made a commitment to see that this does not happen again.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Even you said "it won't happen again" things, it still does. How can you explain it? You've been having same excuses more than 2 years as I said many times and still happens!

If you really apologize, make phone call to the customers that you can see on social medias or claims on your website. You see them. If you really apologize, let me see you do your business very seriously. Customers are very honest. We don't expect the troubles. You must understand it doesn't matter where we order from. We care our order and WE CARE OUR ORDER that YOU DON'T. If you have responsibility even a little bit, show to us, not satisfy yourself.

And as I said soooooooo many times in the past, when are you going to show customer service person's name without being coward and hiding? Not showing yourself, I don't think you really apologize. I guess the person in charge of your company doesn't know this or really doesn't care? All of people work there have no responsibility.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: ordered a DVR Road Dash Video Camcorder and the item will not power on because the power button was broken when we opened package. Tried multiple times to contact this company with no return calls or emails.Desired Settlement: requesting that the item I bought be replaced, or money refunded.

Business

Response:

We could not locate any previous email inquiries using the email address or name provided. Our Customer Service team has reached out to the Customer through email to help assist with the replacement for this product. A case has been created # [redacted] for this customer

Review: On * Jan 2015, I purchased an Aduro Shell Holster Combo Case for Samsung Galaxy S5. Beginning around the fall, one restraining clip snapped off of the holster, and parts of the casing around the edges of the phone started to fracture, and then later falling off of. On ** Nov 2015, the case completely failed at its stated purpose, as when the phone was dropped several feet, it helpfully fell on one of the several surfaces not protected by the case, shattering the screen. On or about ** Nov 2015, I contacted Aduro via their website, stating that the shell holster combo was falling apart, that is failed to protect my phone, and wanted to invoke the lifetime warranty. I also need to open the back of my phone to record its model number, but I cannot remove the shell from the phone, at least not without likely doing a fair amount of damage to the phone. I asked how to remove the shell. After about a month, I have not yet received a reply from Aduro. As the product has not lasted very long, and has failed to fulfill its basic purpose, a replacement would not be useful; therefore I would like a refund.Desired Settlement: Refund

Business

Response:

Hello, We could not locate any previous emails in our Customer Service Support System from this customer. Unfortunately we do not provide refunds under the product warranty. This customer would need to contact the company from where this unit was purchased to make this request. We are only able to provide replacements under the product warranty. An email has been sent to this customer to help assist with Customer request.A case Number has been created [redacted] on 12/**/15

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I'm rejecting, because while I was able to get a refund from the seller for the purchase price of the item, I am still not able to remove the case from the phone with risking damage to the phone. I was told by Aduro that I "should be able to hold the case horizontally and gently push it out from each corner." It's not, it has a death-grip on the phone.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have advised customer that unfortunately we are unable to assist the customer with a refund as this unit was not originally purchased from us. This customer will need to contact the company from where this unit was directly purchased to request a refund as we do not have access to purchaser account information.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

While I was able to acquire a refund from the seller, I am still unable to remove the cover from the phone.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,