Advance Auto Parts

Review: The manager of the store, [redacted]., while installing a new battery, touched each pole of the battery causing an arc strong enough to melt half of one of the poles. The audio system of my car has not worked since. Prior to this incident, the sound system worked with no issues. We took it to [redacted] on June 3rd where they diagnosed the amplifier as blown. I stopped by the store and provided you a copy of the estimate and diagnosis on June 4th. You told me you would check with the regional manager who was coming in the next day and get back to me. We have yet to heard from you.[redacted] removed and inspected the amplifier on June 8th, 2015 at a cost of $56.70. They diagnosed the amplifier as blown out by a voltage surge.Desired Settlement: The estimate to repair the damage is $960. I would like Advance Auto Parts to reimburse me cost for repairing the damage caused by your errors in installation. I would like to be able to use my car's sound system. Thank you.

Business

Response:

Thank you for providing us with the opportunity to address

the complaint that Mr. [redacted] has filed. It is important for us to hear from

our customers and we will strive to meet your expectations.

We received both Mr. [redacted]’s letter via postal mail the

same day we received his complaint via the Revdex.com.

We have reached out to the General Manager at our customer’s local

store, [redacted], and he has informed us that since the date of Mr. [redacted]’s letter,

July 22, 2015, they have worked out a resolution. The General and District Managers have

approved the $960 payment. The payment

had not been made at the time we spoke with [redacted], as the customer was working

with the dealership to have the repairs done and to ensure that they are

charging the same rate as their original quote, which totaled $960. The store will continue to work with Mr.

[redacted] until the opportunity has been resolved.

Our promise is to provide superior customer service and offer high

quality products when you need them. We sincerely apologize for the

inconvenience this may have caused and if we can further assist you please let

us know.

Review: This complaint is to escalate & seek resolve regarding commercial account ([redacted]) payment issues between [redacted] LLC, [redacted], FL and Advance Auto Parts of [redacted], FL and Advance Auto Parts Corporate credit office of Roanoke, VA. [redacted] has been an established commercial account and customer w/Advance Auto Parts since opening their Auto Repair business in June 2004. From July 2012 to May 2013, [redacted] has purchased in excess of $20K worth of merchandise from Advance Auto Parts. Currently, [redacted] account has been sent to collections for an amount of $1101. [redacted] is disputing this amount, providing proof of more than $700 of that amount have been paid. It appears after several months of attempting to work w/Advance Auto Parts, the Corporate Credit team has been unable to provide total proof of the indebtedness reported to a collection agency. In May 2013, issues arose with multiple invoices (approx. 21) as to whether the invoices were paid or the merchandise returned. The former office manager for [redacted] had been working on these issues w/the local store in [redacted], FL, however, in mid-June resigned. Until replacement staff could review the account issues, the account was sent to collections in August 2013. My staff began immediately to contact the collection agency, the local store, and the corporate credit office of Advance Auto Parts. My staff has made phone calls or has sent inquiring emails regarding these issues on the following dates: August 21, 22, 23, 25 and 28th., September 20, 26th., October 3, 9, 11, 17, and the last time (email) on October 24th. Proof of payment was provided to Advance Auto Parts in August. With no resolve expressed by Accounting Specialist, [redacted] or [redacted], the dispute was escalated to Finance Manager, [redacted]. On September 20th, my staff spoke w/[redacted] and was told, "he would suspend the collections process while he reviewed, and believed we could work quickly to resolve the issues". An email was also received to confirm the conversation regarding such resolve. The last telephone conversation my staff had with Mr. [redacted] was on October 17th, when Mr. [redacted] stated he would "get back on this" and call back soon. TO DATE, THERE HAS BEEN NO FURTHER COMMUNICATION FROM ADVANCE AUTO PARTS TO [redacted] REGARDING THE STATUS OF THE DISPUTE. On October 24th, an email was sent to [redacted] advising the complaint would be escalated. Again, no response was provided to that email. As [redacted] continues to wait on communication from Advance Auto Parts regarding the current dispute, issues continue to plague the local store in [redacted], FL. The same issues have gone on for some time involving the "merchandise credit " process. Credits for parts or cores returned have been an issue for some time. Some credits are issued back to the customer's account and the customer is not given paperwork to indicate the item was credited back. In other words, no credit invoice was provided to the customer for their records. Some credits have been returned as CASH, when item was paid for by an [redacted] company check, and some credits have been applied to newly ordered parts with no explanation as to why it was applied to the new part price or why an actual credit invoice was not issued for the customer to use as needed. There has also been issue with drivers not leaving the customer's copy of return tickets when a returned item is picked up. This practice leaves the burden of proof of the return on the customer and basically presents a "he said/she said" senario when trying to track down requested/required credits. These practices/processes are not the most appropriate business practices and may be due to inexperienced staff. Regardless of the internal issues any store may have, there should be NO reason why any dispute should require this amount of time, nor involve as many employees. Due to the lengthy time lapse in reaching resolution, [redacted] has drastically reduced their daily purchasing from Advance Auto Parts. Several competitors in the same area provide comparable pricing and prompt service. Placing our business with your competitors may not hold value to Advance Auto Parts, however, [redacted] is expecting a timely resolution to the complaint outlined herein.Desired Settlement: Remove account from the erroneous collection status completely. Issue letter (credit reporting purposes) to [redacted] as proof of collection status being removed. Reduce account balance based on the proof of payment provided in emails sent in August 2013 for +$700. Provide proof of balance owed after billing adjustments have been made.

Business

Response:

Ms. [redacted], Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and have had our Financial Services Supervisor Mr. [redacted] sent the below email to our customer yesterday Nov 7th, in hopes this will resolve the situation. Although we feel the charges are correct, we have issued a one-time good will gesture shown below to resolve this opportunity. Ms. [redacted]: Without having copies of previous checks/remittances, I have been unable to reconcile your account to verify what invoices are actually “open.” (We have discussed this on a couple of occasions, most recently on 10.17.) As a result this delay, and as a courtesy to our customer, we have elected to write off the balance. However, I would still like to speak to Mr. [redacted] to *A extend my apologies for the delay, B) explain our processes so he understands why this situation arose and C) express our appreciation for his business. I left a message for him this evening; please have him call me. You will recall that I had our collection agency suspend activity on this matter when we first spoke on 09.20. As a result of today’s decision I have requested they close the file. Sincerely, [redacted] Area Financial Services Manager Our promise is to provide superior customer service and offer high quality products when you need them. We apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Consumer

Response:

Although proof of payments were provided to Advance Auto Parts in August 2013 (after [redacted] was sent to Collections), it appears Advance Auto Parts is unable to reconcile the account of [redacted] in order to prove any remaining delinquency. [redacted] has requested proof (in writing) that the collection process has been cancelled and any negative credit status be removed. [redacted] has also requested that the "unfounded" delinquent balance be adjusted accordingly and that proof (in writing) of that adjustment be provided from the local store (a weekly report has typically been generated to the customer).When these requests have been completed and provided (in writing) to [redacted], by the business in reference to complaint ID [redacted], I will find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Review: I purchased EXACTLY the product described in the Advanced Auto Parts advertisement in order to claim a $7 gift card. I filled the rebate according to all instructions and the rebate was denied due to the company saying they were not honoring the rebate even though it was advertised. I called the rebate center and they continue to refuse what was promised. The advertisement was purchase 5 quarts of castrol gtx high mileage oil and a Purolator filter and get a rebate.Desired Settlement: I want the company to honor their advertisement and give me my $7 gift card.

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have reviewed the information provided and would like to apologize for the inconvenience this caused our customer. It appears that our customer’s purchase was completed on 6/25 and the rebate started on 6/26. Due to the opportunity received I have reached out to our rebate leadership team and they have approved our customer’s claim. Please let us know if we can help with anything further.

Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I bought a battery at Advance Auto Parts' Store [redacted] Recently, I had trouble with starting my car, so I charged the battery, and took it to the store to have it tested. It was still under warranty. They said it was fine, and just needed charging. I took it home and charged it some more, but still had problems, so I took it back to the store again. They tested it again and said it was fine, and that I probably had a short in my electrical system causing a parasitic draw that was draining the battery. I took it home and spent a couple hours tearing my vehicle (a 2000 Jeep Wrangler) apart, checking fuses, switches (with a multi-meter, etc.), and found nothing. I then took the battery ot of the vehicle and, after charging it, tested it with my multi-meter again, and saw the voltage dropping before my eyes. I took it back to the store, told them what I'd done, and asked that my warranty be honored and that it be replaced. They said I had to leave it with them overnight for charging before they would replace it. I'd never been required to do that before, and I'd always bought my batteries (we have 5 vehicles) at Advance. Moreover, I couldn't just leave my vehicle and didn't have a spare battery to use overnight, nor did they offer one. Fed up, I bought a replacement battery at [redacted]. I then took my Advance battery back to their store and dropped it off for the overnight testing so that my warranty would be honored. They took down my cell phone number (a young African-American gentleman wrote it on the back of a receipt and taped it to the battery), and told me that they'd call me. I never received a call. Subsequently, I went into the store to find out what the deal was. A different young, African-American gentleman went to the back of the store, looked around, and came back and said that he couldn't find my battery. When I asked him what I was supposed to do, what the solution was, etc., all he would say is he couldn't find my battery. So, in the end, not only was my battery warranty not honored, but they actually lost my battery, and offered no resolution whatsoever.Desired Settlement: I want the purchase price of my battery refunded. Replacement doesn't help, since I've already replaced the battery.

Business

Response:

Thank you for providing us with the opportunity to address the

complaint that Mr. [redacted] has filed. It is important for us to hear from our

customers and we will strive to meet your expectations.

Our warranty policy requires a battery to test bad in order to

exchange it. We request Mr. [redacted] to please provide proof of purchase of our battery, as well as the replacement he

bought. Once received we would be happy to respond

with a resolution.

Our promise is to provide superior customer service and offer high

quality products when you need them. We sincerely apologize for the

inconvenience this may have caused and if we can further assist you please let

us know.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am a SpeedPerks member and, as a result, the subject store has my purchase record in their system, under cell phone number [redacted], including the subject battery.With respect to the [redacted] battery, that purchase is irrelevant to my complaint. I'm not asking Advance to cover that.I'm asking Advance refund my Advance battery purchase, since they did not honor their warranty and lost my battery.Any warranty provision requiring that a battery "test bad" is likewise irrelevant, because it was tested at least twice by Advance and they failed to detect the battery's failure (the fact of which is obvious, since my replacement of the battery at [redacted] instantly cured the problem), because they didn't report to me the results of their overnight test (when I left it with them for recharging and testing), and because they lost the subject battery, which now makes testing impossible.

Regards,

Business

Response:

Thank

you for providing us with the opportunity to address the complaint that Mr. [redacted]

has filed. It is important for us to hear from our customers and we will strive

to meet your expectations.

We have

reviewed the information provided, and we were able to find the battery

purchase from 2/19/13 for Mr. [redacted] Jeep.

We would like to issue a check for the $131.52 purchase price to the

name and address provided.

Our promise

is to provide superior customer service and offer high quality products when

you need them. Thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased a battery for my car on my mastercard ON june 7 2015. I was able to recharge my original car battery so I returned the new battery back to advance auto parts on june 8 2015 at store #[redacted] at 17:26:58. However the sales associate/ cashier rung my return up as a core battery return. which is a older battery $20 credit . Instead of the original 252.27 I had paid for the battery.Desired Settlement: I would like my complete refund and a sincere apology.

Business

Response:

Thank you for providing us with the opportunity to address the

complaint that Mr. [redacted] has filed. It is important for us to hear from our

customers and we will strive to meet your expectations.

We have reviewed the information provided and would like to

apologize for the inconvenience this caused our customer. After speaking

with the district manager, we were advised that on Mr. [redacted]’s last store

visit he assaulted one of our team members. Mr. [redacted] was escorted from our

store by the local police.

Due to the opportunity received, we will mail Mr. [redacted] a check

for $232.27, which is the amount of the battery refund in question.

Thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On 11/20/15, I visited store #[redacted] and bought a Scotchgard Automate Vaccum Cleaner which had a rebate of $25 (Offer Code AAP-[redacted]). On the printed Rebate form, it says there is a $25 Rebate. However, what I received in the mail is $25 store gift card. The fact that the rebate was a store gift card should have been clearly mentioned on the rebate form.Desired Settlement: I would like to be refunded $25.

Business

Response:

Thank you for providing us with the opportunity to address the

complaint that Mr. [redacted] has filed. It is important for us to hear from our

customers and we will strive to meet your expectations.

Due to

the opportunity received, we are willing to offer a $25 check as a one-time

goodwill gesture to close the opportunity. The check will be sent to the

address on file and arrive within 10-14 business days.

Thank

you for allowing us to respond.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased a starter this week and tried to return it Saturday. [redacted], the manager on duty refused. He told me I would have to come back Sunday and spaek to another manager. Their return policy states it can be returned for a full refund within 90 days. It has only been 3 days. I contacted their corporate office and asked to speak to a district manager. I have not been contacted yet.Desired Settlement: Full refund of purchase price and return of my old starter turned in as the core.

Business

Response:

Ms. [redacted], Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and have engaged our District Leader to help review and understand this situation further. Our District Leader, Mr. [redacted] has left two voicemails for our customer to be able to understand and resolve this issue. Advance Auto Parts is more than willing to return this product as requested. At this time we are awaiting for our customer to contact our District Leader so they are able to work out the refund at our customer’s convenience. Our promise is to provide superior customer service and offer high quality products when you need them. We apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Review: I have purchased two (2) transmissions from Advanced Auto Parts and they both have been defective. I"ve spent over $1800 on the part and $725 in labor and I've had to rent seven (7) cars because of the inconvenience it has left me with. I'm frustrated, because of the poor purchases they have provided me. I have to rent cars, pay people for rides to and from work and I've had to miss appointments. I also have twins in college at [redacted] which is three hundred miles from my home. I'm unable to drive there to get them to visit.Desired Settlement: I'll find my own transmission with my refund!

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have reviewed the information provided and would like to apologize for the inconvenience this caused our customer. To assist with a resolution we would like to ask Ms. [redacted] to provide us with additional information. If she could provide us with, 1) the store that the transmission was purchased in and, 2) the name the transmission was purchased under. Once this information is given we would be happy to research and respond further.

Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: A few months ago, I purchased a top post battery from Advance Auto Parts on [redacted]. A week after purchase, the battery cell went bad and I brought it back only to be belittled and told it was my fault and their batterys do not go bad, they tested it good and replaced it nonetheless. A few weeks later, the casing cracked out of no where and I returned it. It tested good again, but they replaced it. on Sunday July 20th, 2014, I went to start my car and it wouldnt start, so I borrowed a battery from a friend and my car started right up so I decided on Monday I would have it checked after work. I stopped by [redacted] in [redacted] and it tested bad, I stopped by [redacted] on [redacted] and it tested bad, and I stopped by [redacted] on [redacted] and it tested bad. I then proceeded to Advance Auto Parts with 3 different slips showing the battery tested bad. I went in there and the Store Manager greeted me and ask what was going on and I told him this is the 3rd time I have been in here over this battery issues and I would just like to return this battery and get a refund because ive spent too much gas and timing pulling batterys in and out and taking them back. I also showed him that three other places tested it as bad and he said his should test bad as well. He also belittled me and said I'm much older than you and Ive been in this business for over 30 years and no one gets this many bad batterys, this is a fault with your car. I said that I considered that as a possibility after the first bad battery and I leave the battery unplugged. To which the store manager looked down at the ground and with an angery gruff said well let me test it. He tested it and ironically it tested good. he said I would have to leave it for 2 hours and 45 minutes for them to do more tests and they will call me with what whether or not they will refund or replace. I said I cannot wait that long and do not see why I cannot have my money back due to so many issues and the fact of I'm tired of being belittled and told its my fault and I need to buy new components because its my cars fault. I grabbed my battery and left without saying a word.Desired Settlement: Due to me receiving such belittling treatment and well below poor customer service and now 3 defective batterys in just a few months, I do not want a replacement knowing that I will be in again in just a few months to deal with the same verbal abuse and lack of help like the past few times. I would like to return my battery and receive a full cash return.

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have reviewed the information provided and would like to apologize for the inconvenience this caused our customer. We have reached out to our field leadership team and they were able to speak with Mr. [redacted]. Mr. [redacted] will be returning his battery for a refund and he is happy with the resolution provided.

Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Review: I purchased a engine from Advance Auto Parts in [redacted]. Before I purchased the engine, I was told that they had purchased engines from a company that was not disclosed to me, but I was told, "the engines are clean and checked out for running order before being made available for purchase". After calling several places, I felt the price was in line and made the purchase. Now the problem starts.The company took several days to send the motor to Advance Auto Parts, even though I was told it was going to be sent to my repair shop. The repair shop installed the engine and when it came to start up, it started leaking the oil around the oil pan. As it turned out, the oil pan that came with the engine was rusted out. The mechanic stated that there was no way the engine was cleaned or started with this rusty oil pan, because it would have shown up.The management at Advance Auto Parts will not work with me in trying to do the right thing about this matter. Instead they simply want to push the responsibility off to anyone else that they can think of, rather than handling it themselves. I would like to ask you for your assistance in this matter.

Product_Or_Service: ENGINE

Order_Number: [redacted]Desired Settlement: Refund

The company was quick to sale me the engine, now that the engine was not in the condition that was told to me, I should be reimbursed for the cost of the engine that I purchased, or if not, Advance Auto Parts should meet with me to come up with an option that is agreeable to all concerned.

Business

Response:

I would like to apologize for the delay in responding. We have sent an email to our store management team to provide us with further information to see how we can resolve this opportunity. We should have an update soon and once again I apologize for the delay.

thank you,

Business

Response:

in regards to this situation. It seems the engine had an oil leak after install, it was explained to our commercial account that put the engine in that any repairs would be up to the installer and purchaser to decide the best course of action to repair as our warranty on salvage does not cover any labor reimbursement, which we have a signed warranty document on file. It appears the engine was fixed, although our store team offered a replacement. To help assist our customer we provided payment to the installer for $350.00 to cover a big portion of the amount asked by the installer. At this point we feel this situation has been resolved as we offered to replace the engine but since this was not done we provided labor payment as a good will gesture to help our customer with this situation.

thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I spoke with the owner of the repair shop that did the repair. Advance Auto did provide $250.00, but not $350.00. At no time did Advance Auto offer to replace the engine. Based on the conversation that I had with the repair shop, and lack of conversation and dialogue that I had with Advance Auto, I am surprised that they provided $250.00. I'm going to mark this up as lessons learned about Advance Auto. I will never do business with them again, nor will I recommend them to anyone. I appreciate the role that Revdex.com took in trying to resolve this situation, but I know that there are some situations that can not be resolved. Please close this complaint because I do not want to have anything to do with Advance Auto again.

Regards,

Review: I ordered 2 CV axles back in Sept 2014, Advance auto parts website matched 2 axles to my vehicle , a 2005 Chevy Cavalier, I bought them and installed in shop. Returned 1 of them 1 month later because of front end vibration. On 12/29/14 noises returned, upon inspection axles were loose on transmission side , removed axles and tried to return , at the store they informed me that the axles I was trying to warranty didnt even fit my vehicle and was the wrong part number...but yet their website said they fit, and they installed on the vehicle and drove on them for 2 months. We replaced the axles with the correct part on 12/29/14, but noise and vibration still exists, upon further inspection, damage has occured to the input shaft bearings on both sides of transmission due to the wrong parts being on it. Our transmission now needs to be replaced or rebuilt, and premature wear on front brakes due to heavy vibrations.Desired Settlement: I want any and all damages reimbursed by this mistake, including transmission and braking system

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

In order to proceed with assisting Mr. [redacted] we will need to the online order numbers associated with the incorrect parts. Once we have this information we will proceed with assisting Mr. [redacted] with filing a damage claim.

Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.No Im not satified with their outcome, it does not include possible repairs or monmetary compensation. I tryed to submit information to local [redacted] location in [redacted] and they told me I had to hav issue diagnosed at a shop which I am still waiting for my appt to come up. I will give management at [redacted] all the current info I have soon. As of now I am without a car because of their faulty parts

Regards,

Review: I purchased a Gold type 12VDC battery from the business identified in this complaint. The battery has a warranty for 3 years full replacement if it fails (Date of purchase 12/29/2102). Battery replacement requested 6/22/2015. The battery is in a 1990 BMW 525i. Recently, I took this vehicle in for servicing at [redacted], which specializes in BMW's only. The auto repair center informed me that the battery was weak and recommeneded replacing it. Shortly after being informed of this I began to experience severe delays in starting this vehicle. Immediately, I drove the BMW to the store where I purchased the battery for replacement. The autoparts store representative said the battery was dead therefore it had to be charged and analyzed before a replacement battery could be issued. According to another autoparts employee the battery checked good after charging. I insisted the battery was bad and did not want to take a chance on it failing because my wife sometimes drive this car. I was told that there must be a problem with the BMW's electrical system. I informed Advance Autoparts that the car had been serviced recently and I was informed by the specialist that the battery was weak and in need of replacement. As I was warned by the BMW specialist it did fail. Again, I requested that Advance Autoparts check the BMW's electrical system to eliminate confusion. I was asked by the auto parts employee to stay in the car to assist with testing the electrical system. It checked good! Therefore I again made a request for a battery replacement. Another Advance Auto parts employee who was not involved in checking the BMW electrical system replied it checked good but the test showed low voltage to the starter therefore it could be the problem. It was apparent to me that they did not want to honor the warranty, regardless of the problem the specialist identified.Desired Settlement: Replacement

Honor the warranty by replacing the defective battery with a new battery.

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have reviewed the information provided and would like to apologize for the inconvenience caused to our customer. We do require a battery to test bad in order to do a warranty exchange, as we want to ensure we are fixing the correct problem. Due to the opportunity received, we have spoken to General Manager [redacted], who has agreed to replace the battery for our customer. We would like to ask our customer to return to the store located at [redacted] and ask for [redacted] to take care of the exchange.

Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Review: Poor customer service, treatment and exchange issues.

I visited the Advanced Auto Parts location in [redacted] to exchange brake pads I had recently purchased in [redacted]. I then realized that it was the rotors that needed to be purchased. I did not have my receipt so I called and spoke to someone after reading the exchange or refund policies on Advanced Auto Parts website. Anyways, the rep asked me if I had the receipt I said no of course and that I was not looking for a cash refund since that was the form of payment use upon originally buying the parts, all I needed was and exchange. I was told that as long as parts were not used and still in original package or box I could exchange or refund would be processed onto an Advance credit gift card.

Upon arriving at store I was now told I needed the receipt and the full story on why I wanted to return or change parts that without such nothing could be done, the lady who was the manager on duty did not even acknowleged me as she spoke to me while stocking parts onto the the racks. I find that very unprofessional and not customer service friendly. This was very upsetting for me as a customer, also being that the company I work for we just opened a commercial account to purchase parts for vehicle fleet maintenance and being that I am in charge of opening and closing accounts with different vendor as the purchasing coordinator and director makes me want to close the account and look for a different vendor or going back to such as [redacted] or go back to [redacted] even though their parts were more expensive but had better customer service.

I was just asking for an exchange now I demand a full refund for poor customer service.Desired Settlement: I demand a full refund from Advanced Auto Parts, yes I did pay in cash however I also do understand that as a company there are certain policies must be followed.

Business

Response:

Thank you for providing us with the opportunity to address

the complaint that Mr. [redacted] has filed. It is important for us to hear from

our customers and we will strive to meet your expectations.

We have reviewed the information provided and would like to

apologize for the inconvenience caused to our customer. We have spoken with the General Manager,

[redacted], and she has reached out to Mr. [redacted]. Our customer returned to the store on 9-26-15

and received a full refund for the brake pads and shoes. We have also reached out to the District

Manager, [redacted], to ensure that the customer service concerns are addressed with

all Team Members involved.

Our promise is to provide superior customer service and

offer high quality products when you need them. We sincerely apologize for the

inconvenience this may have caused and if we can further assist you please let

us know.

Review: I purchase a cabin air filter from Advanced Auto Parts.I picked the filter according to the guide of the web page.(I have to pick a filter according to my car, year, model otherwise filter will not fit my car)However, it does not fit my car when I tried to install it.I double checked the web site, but it still says the filter fits 2012 KIA Sedona, which is not correct.I have a capture image of the product description as an evidence.I contacted customer help, and tried to return the item.But this company says I have to pay the returning fee.I cannot understand why I have to returning fee because of the company's mistake.I tried to ask them because it is not reasonable, but they company says I have to pay.So I failed my returning.I am mislead by wrong information at product description, and I have to pay the returning fee as well.My car is KIA Sedona 2012.Please see the attached production information. It says it fits my car but no.Length and width is ok, but it is too thick so that I cannot put the filter into the slot.Desired Settlement: I need refund of this item without my additional returning fee.The company should send me a prepaid returning label, and return my money.I don't want to pay the returning fee because of the wrong information described by the company.I need refund including sales TAX.

Consumer

Response:

Hello, First of all, thank you for your help. **return by stopping by shop I can stop by nearest shop when I come back home at rush hour. Typically it has very serious traffic jam around that area, and that is the reason I asked Advanced Auto Parts method for returning by mail. I'm not sure traffic jam around the shop, but clearly there is serious jam at highway to reach there. That means I have to spend 1hr for returning the product, which was purchased because the company shows wrong information. Therefore, I asked any method how I can return by mail, but Advanced Auto Parts said I have to pay the returning fee. Yes, the returning fee is only few dollars, but it is not matter of amount of money. I cannot agree on their policy, and I cannot accept it. If reasonable, of course I will pay returning fee, but not this case. I got wrong product because I was mislead by wrong information at product description, so the company should pay the returning fee. When I contacted the company, the company had no flexibility. Absolutely no way. The only solution is that I have to pay for returning, and I do not agree. Please let me know if you need any other information. thanks,

Business

Response:

Ms. [redacted], Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and apologize for the inconvenience our customer experienced while trying to purchase the correct cabin air filter. We have spoken to Mr. [redacted] and he explained he will not be home until 6/14/13. We will send a UPS return label to his email address once he arrives home, and then we will process the refund once the product has been returned back to UPS, which Mr. [redacted] has agreed too. Our promise is to provide superior customer service and offer high quality products when you need them. We apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Consumer

Response:

Nothing was delivered from the company, and I am waiting it.That is the reason why I said the case is not closed yet. Thank you for your help, and have great day!Regards,[redacted]

Business

Response:

Ms. [redacted], Thank you for allowing us to respond to the complaint that Mr. [redacted] has filed. We have reviewed the information provided and have confirmed that AAP that as of yesterday has sent a prepaid label (Tracking # [redacted]) to the customer’s address for the product to be returned. Also, our Ecommerce Team has already processed the refund of $29.99 to Mr. [redacted]’s credit card as requested. We apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Consumer

Response:

9min ago, I received the label. The case can be closed - I send back the product (maybe tomorrow morning.. I am in my office now) - I receive the full refund I will update after I receive the refund. thank you again,[redacted]

Review: I took my vehicle in to Advanced Auto Parts on 09/01/2013, the car battery died and was unable to drive. AAA came and jumped the vehicle, drove the vehicle to the shop which is less than a mile away and [redacted] changed out the battery. Once I drove home nothing in the car worked as far as headlights, stereo, the gauges or automatic doors. I called as soon as I got home to ask if this is normal or could there be a blown fuse. I was told by [redacted] that I could bring the car back the next day (currently am fighting a sinus infection) to see which fuse perhaps was blown and help installing. Once I got there, [redacted] and [redacted] had no clue what I was talking about and just looked at me. No one offered any assistance. Finally [redacted] told me that I could submit a claim through Sedwick their insurance carrier and was given a claim number and I was to recieve a call within 24 hours; that call never came. Of course their operating hours are the same time that I work so I had to leave a msg on the general Mailbox. I recieved a call this am stating I was to call ###-###-#### because they are now handling my claim and then when I called there was told the district manager was going to call me. Once he did [redacted] was very rude and belligerent stopping short of blaming me for the issue. All my electrical gadgets were working prior to me bringing the car in and now they are not. I simply want my car fixed. I also even tested turning off and on the car twice with [redacted] there prior to him installing the battery and everything worked. Not only are the repairs awful, but everyone I have spoken to has been beyond rude and not helpful from the actual store, to even [redacted] at corporate customer service who kept me on hold for over 5 minutes and [redacted] who asked me for the claim number given to me and then became upset because she didnt have access. [redacted] the actual store manager hesitated to even give me the number for corporate. This whole experience has been AWFUL and almost reduced me to tears! Product_Or_Service: BatteryDesired Settlement: DesiredSettlementID: Other (requires explanation) I would simply like my car looked at, the same information given to me by all the indivduals who work there and it fixed! Without the attitude would be nice especially being that I have given Advanced Auto Parts a lot of money over the last 10 years

Business

Response:

Ms. [redacted], Thank you for providing us with the information to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and after speaking with our District Leader over the store location, Mr. [redacted] we have been advised that on the day Mr. [redacted] was made aware of this situation, we had a local garage [redacted] Automotive diagnose the vehicle to understand any opportunities that may surround the battery installation. In speaking with Ms. [redacted] she was ok with this, and based upon [redacted] Auto diagnosis the issues that are present with the vehicle were not caused by the battery installation (see attached) As a good faith gesture, Advance Auto Parts paid $105.00 to the garage for the diagnostic tests for Ms. [redacted] due to the situation. [redacted] Automotive could not relate any of the current problems to the battery installation, and which they provided their reasoning within the diagnostic invoice. Due to this complaint received we would like to send a $25 Advance Auto Parts Gift Card if the customer will accept, to her home address provided. We apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Consumer

Response:

There are some parts of this that I do not agree with. The main thing though that was frustrating was the consistent lack of customer service and rudeness I recieved giving the information that was given to me. I dont work there, the reps I spoke with do. As a consumer its very frustrating when you realize the company you have been giving your money to for years treats you in such a way. As far as the mechanic went, that in itself was interesting. He said it was what the issue was to begin with which was needed a fuse. It just would of been nice if the individuals in the store would of helped me out the way they said they would to begin with. I get that they are not mechanics but to continue giviing advice on vehicles as though they are is definitely false advertising. I would implore that they stay in their lane of business and stop acting as though simply because they work in the industry they know ALL about the industry. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Review: I bought a "Worldwide" Starter from Advance Auto Parts which takes your information to store in their computers for "supposed" warranty information. Well, the starter that I bought from them has gone bad AGAIN. This time in less than three years. The last one lasted three years and was replaced by their warranty. Since the Starter failed again, I took the starter back to Advance Auto Parts and was told by the assistant manager "We do not carry this starter". Which they do not carry it now because they no longer carry Worldwide. However, it is still all over the web that this is what they used to sell AND they know what they used to sell. Next, I talked to a phone customer service representative that the records are not in their system any longer because they delete them after ~18 months and I would have to talk to the store manager. I waited to talk to the store manager who lied and told me that they never delete the records if there is a warranty attached to the item. Therefore, since I did not have the original receipt (which always fades away in less than a year) there is nothing he could do because my record did not show a purchase AND that they NEVER delete any record that is attached to a warranty. I asked to talk to a district manager and was given a phone number which I called and left a message. However, I did not as of yet receive a return phone call. Since they no longer use Worldwide a supplier for their starters and I am sure they do not want to have anything to do with this starter that does not last.Desired Settlement: 1) Go back in their archives and restore my record of all the items that I bought under warranty. The starter was not the only item. 2) Replace the Starter under warranty.According to many that have had the same issue with Advance Auto Parts...It will be best for me to move my business to another Parts dealer that actually keeps the warranty records. In my experience Advance Auto Parts is the only one of the three major Parts dealers in the Houston area that deletes their records.

Business

Response:

Ms.

[redacted],

Thank

you for providing us with the opportunity to address the complaint that Mr.

[redacted] has filed. It is important for us to hear from our customers and we will

strive to meet your expectations.

We

have reviewed the information provided and after further inspection by our

store leadership team they were unable to verify the part was purchased at Advance

Auto Parts. We also searched our sales

records and do not show this part being sold within the last 2 years. Our warranty policy, on www.a[redacted], states

that a receipt is required for any exchange or returns.

Due

to the opportunity received and inconvenience this has caused our customer, we

would like to issue a gift card in the amount of $30 which will be mailed to

the address provided.

Our

promise is to provide superior customer service and offer high quality products

when you need them. Thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted].

The reason the data is NOT in the database is because THEY DELETE the data. So of course no records will be in the system. Everyone needs to know that they delete the data as this practice is NOT what other vendors (their competitors) will do.

I am not waiting on them to replace the starter...I have switched to a competitor. Thank you for your service.

Regards,

Review: Purchased a brand new vehicle battery from Advance Auto Parts on 7/14/2014. On 7/30/14 Vehicle would not start. Had to had vehicle "jumped" with another vehicle and drove vehicle to Ford Dealership where they tested the battery on three separate battery testers and the results were all the same. Dealership stated battery was defective and that we should return battery to place of purchase and request new battery. In addition, Ford dealership tested the alternator on the vehicle and found alternator to be problem free. On 7/31/14, returned battery to Advance Auto Part store located in [redacted] with receipt of purchase. Store personnel refused to replace battery stating that the battery "just needed charged". After the battery was charged by store personnel, the battery still did not test at the full 650 amps of charge that a battery is supposed to have when new. The store personnel refused to replace the battery.Desired Settlement: Would like to have battery replaced with a brand new battery

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have reviewed the information provided and have spoken to our customer’s local store. After following normal protocol and testing Ms. [redacted]’s battery the results are showing it is a good battery. Due to the opportunity received, the General Manager [redacted], has agreed to replace the battery for our customer.

Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Good Afternoon,

Thank You for pursuing my issue with Advance Auto Parts. I did receive a telephone call from the store manager and he did agree to the replace the battery.

I have not had the opportunity to pick up the new battery as my son uses the vehicle to go back and forth to work. He works long hours and always arrives hope after they are closed. I hope to pick up the battery this week,

Thank You

Review: This is very simple! I went to advanced auto in [redacted] to pick up a air conditioning charger kit that included a self tapping hose and connector! The employee helped tap the freon container and before I could barely press the connector onto the air conditioning fitting it exploded from around the tap! The liquid freon squirted into the eyes of my girlfriend! I had to take her to the ER IMMEDIATELY for treatment! My dad, as well as my girl's mom called the auto parts and tried to discuss what happened but it was almost like they were afraid they were going to be blamed or something because they wasn't helpful at all! Ended up havin to write several e mails to the main office to just have Advance auto ignore us! I was able to get my girlfriends family to let me handle it but since advanced is just ignoring us they want to take it to court! Which if the guy couldn't tap it, he should have left it alone!Desired Settlement: Want advanced auto to acknowledge the failure of their customer service or to admit they were ignoring us!! I have the used can, there are two whole cans and the tap. I still have packaging and unopened can with the hose. This is ridiculous!

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have reviewed the information provided and have engaged our insurance company, [redacted]. They should be getting in touch with our customer as soon as possible. At this time any further updates must come through [redacted], as they will be handling this for Advance going forward. If Mr. [redacted] would like to contact [redacted] they can be reached at ###-###-####.

Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

A feeble attempt to contact was made by the lady assigned by [redacted]?? Never heard of them so the best spelling I have ? This is concerning the complaint against Advanced Auto parts. Evidently (for what ever reason) Advanced Auto felt it necessary to attack us using this [redacted] to do it. We understand it's a Insurance CO. However the lady who was assigned, " I'm sure [redacted] knows " was so incredible hard to talk with that the phone call ended before greetings were performed! We heard most of the conversation due to a recording devise app installed on the phone in use. It was surprising to my father who we feel was attacked by what seems in the ladies voice to that she was having a bad day! Her tone was solid and unchanging coming across as uncaring or matter of fact! At one point my father tried to just let her know it wasn't worth all this but this lady abruptly changed the direction in a direct statement as if to say " I'm in charge, we will talk about what I want !" By now he is finished and resigned to the fact that he is going to give me a refund! This lady kept acting as if my father was the problem, he was defiently speaking with a pitch of a man who was just disrespected! But the structure of the conversation should have been set and maintained by the representative who called us first. We are not a problem here, we had no idea what was even going on at that point but now after reviewing all the facts we see Advance Auto believes they are being pursued legally over this incident and that's no one's intention here! This happened to me, I don't appreciate Advance Auto's handling of this matter! No one from Advanced auto Ever made one attempt to contact us after two attempts by us! We felt it important to inform about the fact that who ever the guy is advising on how to tap the AC canisters needs to quit! Before someone does get hurt! Advance auto would have known this had they just asked! No one in our family ever intended on getting legal counsel! We obviously wanted the money back for the defective AC Pro I believe is what the name is but this has gotten way out of control! It's almost like they want us to go legal! If you would like to forward this to Advance Auto I think we can just rap it up! We don't want nothing from them at all, there is [redacted] or [redacted]! All we would like to request is for this to be made public and for Advance Auto to have access. The Revdex.com mediated perfectly, this was a break down on Advance's part! I guess they don't read their entire reports? They proceeded to throw us to the insurance specialist! No doubt to get their interest protected! Our complaint stated what we desired! A refund of defected item! So in effect the complaint was not honored by Advanced auto in terms of the selected resolution! If we could please have this complaint placed for the public as well as being favorable to us due to their inability to stick to the proposed resolution! As always, Thank God we have the Revdex.com and it's employee's to keep things fair!

Business

Response:

We have reached out to [redacted] and asked that they contact this customer ASAP. They should be contacting this customer today, if they have not already. Please let us know if our customer has not been contacted by our Insurance Company.

thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. This has been resolved. Received the refund.

Regards,

Review: Advance Auto Parts denied my Mail In Rebate offer.Desired Settlement: as advertisement indicates, I would like to get the $10 back.

Business

Response:

Thank you for providing us with the opportunity to address

the complaint that Mr. ** has filed. It is important for us to hear from our

customers and we will strive to meet your expectations.

We have reviewed the information provided and would like to

apologize for the inconvenience caused to our customer regarding this rebate. We

have verified Mr. **’s transaction with the rebate offered and we would like to

issue a gift card in the amount of $10 which will be mailed to the address

provided. We ask that our customer

please allow 7-10 business days for processing.

Our promise is to provide superior customer service and

offer high quality products when you need them. We sincerely apologize for the

inconvenience this may have caused and if we can further assist you please let

us know.

Consumer

Response:

You guys (and gals) are awesome. You have never failed me ever.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: On Nov 29th I could not get my car to start and was getting error messages. The neighbor came over and jumped my car and suggested I go to Advance Auto Parts where I had purchased the battery and have it checked.

I went to AAP(Advance Auto Parts) and an employee explained they had a device to check the battery and it would show if there was any problems with the battery. He further explained if it showed anything they would have to do a more involved diagnostic on the battery that would take about 4 hrs before they would replace the battery. So he did the check and told me there was absolutely nothing wrong with the battery.

I drove the car for 6 days and on Dec 6, 2015 I had commitments out of town. I loaded up the car and went to leave and once again the car would not start and once again I was getting error messages. The neighbor once again came over and jumped my car and got it started. Seeing as how I knew it was not my battery causing the issue because of what AAP had told me I knew I needed to take it to the dealership. As it was a Sat and the dealership did not do work on cars on weekend I was nervous to take the car out of town so I rented a car from [redacted] at the cost of $156.89.

When I returned to [redacted] once again my car would not start this was 12-10-15. I had an appointment set up with the dealership for the for the next day 12-11-15 so after [redacted] jumped me I took it directly to the dealership fearing if I waited for morning it would not start again. The dealership ran a diagnostic on the car which cost me $123.01. Their finding, low voltage fault codes. Recommended battery. This was Wednesday 12-16-2015.

I left VW and went immediately to AAP. I asked for the manager , his name was [redacted]. I explained to him all that had occurred that VW diagnosed the battery as bad. He said yes they had issues with their tester and it was not accurate all the time. He replaced the battery and gave me the prorated warranty on it to the time left on original battery.

I told him I felt I should be compensated for my out of pocket expenses that I would not have had, had it not been for their error telling me there was nothing wrong with my battery. He said he would love to pay for the expenses but unfortunately that had to be done thru corporate. He gave me a phone number for corporate and told me someone was there 24/7.

So I called the number he gave me and explained the issue. After I gave them all the info the woman explained she just handled online issues and to talk to corporate and they weren't in now but she gave me their hours to call. So on Thur 12-17-15 I called corporate and explained the whole story and of course they told me they didn't handle that I needed to talk to the commercial agent at the store. So I called the store and asked for the commercial agent and told him my issue and he told me I needed to call corporate and I explained to him they had told me he needed to make the claim.

On Friday 12-18-15 I called [redacted] the manager I had talked to the first time and explained the run around I had been getting and I was at this point very angry. He said he was going to call his district manager and try and get authorization to make out a check to me and he would call me before he left for the day. I got off work at 5:30 and went directly to AAP and [redacted] had already left and not called me back. The associate at the store said they had still not heard back from the district manager but they were ready to write out a check to me as soon as they talked to him. He might still call that evening or for sure the next morning and at that time [redacted] would be back in and call me immediately. [redacted] would be at work 8a-4:40pm..

Sat 12-19-15. [redacted] did not call me back so finally at 11:45am I called the store. He Had he said bad news. The district manager had denied my claim. He said the battery could have been fine when they tested it at AAP and could have went bad as soon as I drove off the lot. (as I explained earlier [redacted] had said the tester was not very dependable). He continued to say they never told me to go to the dealership for a diagnostic. He did not even address the car rental. I was very upset and told [redacted] I was going to call Revdex.com and whoever else would hear my story.

I hung up and realized I should have gotten a little more information for my records. I asked [redacted] for his last name- it is Hupp he said. I asked him for the name of the district manager that had denied my claim. He said it was [redacted]. I asked for a phone number for Mr. [redacted] said he didn't have a number for Mr [redacted] that he called the [redacted] store and got hold of him thru them. Then he said Mr [redacted] had sent him an email denying the claim. I asked for a copy of the email. [redacted] said he could not give me that it was considered confidential. I asked for Mr [redacted]'s email address. I was told he could not give me that either it was also confidential.Desired Settlement: Want others to know their business ethics and a refund for my rental and dealership diagnostic.

156.89 + 123.01 = $279.90.

Business

Response:

Thank

you for providing us with the opportunity to address the complaint that Ms.

[redacted] has filed. It is important for us to hear from our customers and we will

strive to meet your expectations.

We

request that Ms. [redacted] provide us, or help us find her battery proof of purchase

so we can better review her request, and take it for consideration.

Our promise is to provide superior customer service and offer high

quality products when you need them. We sincerely apologize for the

inconvenience this may have caused and if we can further assist you please let

us know.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am not sure exactly where I am supposed to leave my reasons so hope here is ok.I did take a proof of purchase to the Advance Auto Parts when I got off work this evening 1-18-16 5:45PM. I took it to the store I purchased the battery from which was store # [redacted] , phone # [redacted] address [redacted], O[redacted]. The proof of purchase was given to [redacted] I am not exactly sure why they needed my proof of purchase. As stated in my complaint I went directly back to AAP after getting the bad battery results from the diagnostics done by the dealership. As I said I spoke to [redacted] and he replaced the battery and prorated the warranty to what was left on the original battery.Again what I am seeking is the amount of money out of pocket I spent due to the false reading of their (AAP)tester. Had I not been give that false reading I would have had the battery replaced vs car rental and diagnostic at dealership.I find it hard to swallow the message from the business that "It is important for us to hear from our customers and we strive to meet your expectations". And.. "Our promise is to provide superior customer service" and goes on to say "We sincerely apologize for the inconvenience this may have caused....."I have seen absolutely no evidence that any of these statements are true and if they were AAP would quit giving me the run around and pay for their mistake. Furthermore if your tester doesn't work---Replace it.

Regards,

Business

Response:

In regards

to the complaint that Ms. [redacted] has

filed, we would like to respond further.

We have

reviewed the information provided and would like to apologize for the

inconvenience our customer received. The Division Leader, ([redacted],) is attempting

to contact our customer. [redacted] has already advised us that he wants to arrange

to pay the requested $279.90. He will

continue to reach out to provide a resolution and will let us know once he has

spoken to Ms. [redacted].

Thank

you for allowing us to respond.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,