Aero Completions LLC

Initial Business Response /* (1000, 5, 2015/05/12) */
In regards to customer XXXXXXX, our record indicates the following:

Contract Terms: 06/14/2007, 3 years, auto renewal for successive 1 year (Renewal Term) unless cancelled in writing no less than 30 days prior to end of the contract...

term.

After carefully reviewing all documentation in Mr. [redacted] file we SAFE Security has sent your account to an offsite collection agency for non-payment.
SAFE Security did not receive a written notification for cancellation from Mr. [redacted]. Without a written documentation requesting to cancel the account will remain open.
SAFE Security has forward your account to collections and will continue to make collections efforts for the remaining balance.


Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time to advise us how our customer would like to proceed




Thank you,

[redacted]
Premier Supervisor

Initial Consumer Rebuttal /* (3000, 7, 2015/05/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello,
SAFE Security was called about canceling the service back in the fall of 2014, but did not. I will send a written notice about cancelation if they want one. However, given the ease of confirming identity over the phone, this is simply an impediment to quickly canceling service. I will send you a copy of that letter before the 27th.
There remains the outstanding issue that they have never written about doing a checkup on the alarm system or servicing it to ensure that it was working properly. It has never worked properly and about two years ago, it simply stopped working. And given the fact that they are charging for "service" for a system that has not worked, and one that they did not service or make an attempt to service, makes it robbery. I stand by that statement. Asking for payment for a service they are not properly providing is wrong. How can they do that?
In their response, they do not address this problem. Why?
Again, I am a senior citizen on a fixed income and have many medical bills. My wife was recently diagnosed with breast cancer. I cannot afford to pay for a service that does not do what they say it does. What they are doing is unconscionable and unethical.
Kind regards,
[redacted]
Final Business Response /* (4000, 9, 2015/05/27) */
In regards to customer XXXXXXX, our record indicates the following:

Contract Terms: 06/14/2007, 3 years, auto renewal for successive 1 year (Renewal Term) unless cancelled in writing no less than 30 days prior to end of the contract term.

After carefully reviewing all documentation in Mr. [redacted] file we SAFE Security has sent your account to an offsite collection agency for non-payment. The account is Closed.
SAFE Security has forward your account to collections and will continue to make collections efforts for the remaining balance.
If you would like to contact the outside collection agency please call X- XXX- XXX-XXXX.

Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time to advise us how our customer would like to proceed

Thank you!

[redacted]
Escalation Premier Department

Final Consumer Response /* (4200, 13, 2015/06/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To you the Revdex.com and to Safe Security,
I am glad the account has been closed, but to send this account to a collection agency is unconscionable. I refuse to pay standing on the ground of common sense. How can I pay for something that never worked properly?
Again, how can I be charge for a service that has not worked? They NEVER made an effort or even made a check to see if the service was working. It is unreasonable and cold and ROBBERY for them to do this.
They may not believe that I am a senior citizen living on a fixed income and the fact that my wife HAS BREAST CANCER. I am and she is sick. We have been married for 43 years and I have never left her side and at this moment in time, I need to dedicate all my time, energy and money to her care.
I WILL NOT GIVE my money to a company when my wife's life is in question. For this company to ruthlessly, blindly and unethically pursue payment and then send my money to a collection agency simply shows that do not care about people. They don't care about their business either. If they took care of their customers, this would not be happening.
I will not pay and ask that they cancel what they charge and remove my name from the collection list. I need my money for the care of my wife. Insurance does not cover all the cost of care for the sick.
[redacted]

The alarm account of [redacted] with SAFE Security is cancelled.  No further action will be required.

Spoke with customer on 10/17/17 and explained, the correct equipment was installed back in 2015.  Mrs. [redacted] understood no refund or credit would be issued. The customer also understood the monthly rate of service was set by the prior company – Foresight.  The customer is very...

satisfied after receiving the explanation and actually signed a new 3year agreement with SAFE Security.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and while their comments are factual they are not responsive to my complaint. 
I highly recommend that anyone who is considering installing an alarm and engaging a security company AVOID Safe Secure.
Sincerely, [redacted]

(ESC) COMPLETED Revdex.com RESPONSE:
Date:   [redacted]
Revdex.com Response:  [redacted]
Re:  [redacted]- Customer # [redacted]
SAFE Security is responding to the Revdex.com complaint submitted by customers [redacted] on [redacted].
Contract Terms: [redacted], ** months,...

auto renewal for successive 1 year (Renewal Term) unless cancelled in writing no less than ** days prior to end of the contract term.
Your account has been reviewed and the following determination has been made:
"              SAFE Security will honor your request and accept your Revdex.com complaint as a written notice of cancellation.
"              The customer will be released from the contract terms.
"              No monies are due from the customer.
"              The account has been submitted for cancellation.
"              Please disregard invoices/statements you may receive during the cancellation process. It may take up to two billing cycles for the cancellation process to be completed.
Thank you.

Complaint: [redacted]I am rejecting this response because: I have NEVER been given a clear explanation of the relationship between the three companies - S&S Security, SafeSecurity and Alarm.com.  I only know that S&S installed my system and Alarm.com monitored the system until it failed weeks ago.  All SafeSecurity wants from me is money for a contract I was more or less coerced into signing over the phone when my alarm system was working.  It was either enter into a three year contract with Safe Security or pay double the amount I had been paying monthly.  I would agree to pay a reasonable cancellation fee (maybe 1/10th of the balance) to keep Safe Security from billing me and refusing to offer any explanation or other course of action, because I feel certain their next step is to threaten my credit rating over a contract that is invalid from the customer point of view.Sincerely,Darryl [redacted]

SAFE Security has honored the request to cancel services.  The cancellation letter and final payment has been received.  No further payments are required and the account reflects a zero balance.  No refunds are due.

October 25, [redacted]
 
Re: Account# [redacted]
Complaint# [redacted]
Customer:[redacted]
 
We are in receipt of the written complaint regarding account #[redacted] and have carefully reviewed all notations, documentation as well as the contract associated to this
SAFE Security account....

The contract is on a month to month term in which the customer has to provide in writing a 30day cancellation letter.
 
We received the cancellation letter in July [redacted] and the term would have expired in August [redacted]. We have agreed to cancel the account for [redacted] after SAFE Security
has received the final payment of $[redacted] which completes the financial obligation of the contract terms.
 
Please feel free to contact us at (800) 669-7779 Monday through Friday, 6:00 AM to 5:00 PM, Pacific Standard Time.
 
Sincerely,
 
Althena Peet
SAFE Security
PO Box 5164
San Ramon, CA 94583

Initial Business Response /* (1000, 5, 2015/10/21) */
Re: Account #XXXXXXX
[redacted] Drive
[redacted] XXXXX
(XXX) XXX-XXXX
We are in receipt of the written complaint regarding account #XXXXXXX and have listed our response below to address the statements within the...

complaint and provided our resolution.
We have carefully reviewed all notations, documentation as well as the contract associated to SAFE account #XXXXXXX. Regarding the statement of; "I want my contract cancelled with this company, I want no more affiliation with that whatsoever."
We have reviewed all notations, conversations and correspondence reflective of the account history and will cancel the contract and thereby cancel this customer's account effective immediately.
SAFE Security's goal is to resolve customer concerns in a timely matter.
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time.

Initial Business Response /* (1000, 5, 2015/06/22) */
Re: [redacted] (Revdex.com Case # XXXXXXXX)
[redacted] N. [redacted] Street
[redacted] XXXXX
To Dispute Resolution:
In regards to customer [redacted], our records indicate the following:
SAFE has reviewed the customer complaint. ...

SAFE has no record of [redacted] located at the address mentioned above. While we do have a business relationship with Future Alarm they are a vendor of ours and are a member of the SAFE Dealer Network. SAFE highly recommends contacting Future Alarm regarding this formal complaint as we have no contract from [redacted] and thus have no business relationship.
If the Customer has any questions or needs further clarification on any aspect of this situation, please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time.
Respectfully,
SECURITY ALARM FINANCING ENTERPRISES, L.P.
[redacted]
Dealer Services Supervisor
P.O. Box 5164
[redacted] Ste [redacted] XXXXX
Direct: XXX-XXX-XXXX
Office: X-XXX-XXX-XXXX Ext. [redacted]
Email: [redacted]@safesecurity.com
www.safesecurity.com
CC: [redacted]

June 1, [redacted]
Re: Account #[redacted]
We are in receipt of the written complaint regarding account #[redacted] and have listed our response below to address the statements within the complaint and provided our resolution.
We have carefully reviewed all notations, documentation as well as the contract...

associated to this SAFE account. This is the results of our investigation:
* If you would like to cancel the alarm service, please submit a written cancellation letter including your signature along with a final payment of $[redacted].
* Please be advised, SAFE Security has taken action on the complaint and will hold the customer to the terms of the contract.
SAFE Security’s goal is to resolve customer concerns in a timely matter.
Please feel free to contact us at (800) 669-7779 Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time.
Sincerely,
SAFE Security
PO Box 5164
San Ramon, CA 94583Tell us why here...

Complaint: [redacted]I am rejecting this response because:I should not have been charged for 2 months at one time when I have never been late on a payment.  Also, I should have been informed that I still had until July to complete my agreement.  The woman I spoke to said my services would be cancelled as soon as I sent in the letter.  Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:  I did test my system daily.  Every night I armed my system and the system responded that all sensors where detected and armed.  Provide me with the monitoring report or give me back my money that was paid to have system monitored.Sincerely,Stoney [redacted]

Complaint: [redacted]I am rejecting this response because:
I did not sign the contract and why am I obligated to pay a fee for cancellation. My agreement with you all was month to month not a yearly contract. I feel violated and trapped to an agreement I did not sign.
 
 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:  of their salesman's deceptive practiceSincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

November 7, [redacted]
 
Re: Account # 1624458
Case# 11780890
Customer: Quick Start Insurance / [redacted]
 
We stand by the original response dated on [redacted] 31, [redacted].  Please see below:
 
We are in receipt of the written complaint regarding account # [redacted] and have carefully reviewed all notations, documentation as well as the contract associated to this
SAFE Security account.
 
On [redacted] 20, [redacted], [redacted] signed a contract with SAFE Security for an initial 36 months with an automatic annual renewal clause. The terms of the
agreement were explained to [redacted] when he called on [redacted] 17, [redacted].
 
We have made many attempts to contact [redacted] in order to trouble shoot the issue with one of our technicians and he has declined. If [redacted] will allow us to have
a technician on site and allow us to troubleshoot, we can solve the issue.
 
Please feel free to contact us at (800) 669-7779 Monday through Friday, 6:00 AM to 5:00 PM, Pacific Standard Time.
 
Sincerely,
 
SAFE Security
PO Box 5164
San Ramon, CA 94583Tell us why here...

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

August 5, [redacted]
 
 
Re: Account# [redacted]
Complaint#[redacted]
 
 
We are in receipt of the written complaint regarding account #[redacted] have listed our response below to address the statements within the complaint and provided our resolution.
 
* SAFE Security has...

honored [redacted] request to cancel services and the account reflects a zero balance.
 
 
Please feel free to contact us at (800) 669-7779 Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time.
 
 
Sincerely,
 
SAFE Security
PO Box 5164
San Ramon, CA 94583

June 27, 2016
 
 
Re: Account #[redacted]
 
 
We are in receipt of the written complaint regarding account #[redacted] and have listed our response below to address the statements within the complaint and provided our resolution.
 
We have carefully reviewed all...

notations, documentation as well as the contract associated to this SAFE account. This is the results of our investigation:
 
* The account of [redacted] has been cancelled.
 
* No further action is required by the customer.
 
* Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately.
 
SAFE Security’s goal is to resolve customer concerns in a timely matter.
 
Please feel free to contact us at ###-###-#### Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time.
 
 
Sincerely,
 
SAFE Security
[redacted]