Aero Completions LLC

Initial Business Response /* (1000, 5, 2015/12/03) */
SAFE Security is responding to your Revdex.com complaint dated 11/23/15.
SAFE Security has reviewed your account in reference to the disputed invoice dated 7/22/15, invoice# XXXXXXXX in the amount of $455.00.
The customer does not owe this...

invoice.
A credit has been submitted on your account for this invoice.
Please disregard any delinquent notices that you may receive regarding this invoice.
SAFE Security apologies for any inconvenience regarding this matter.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have been with Safe Security more than 25 years communication was lacking on their part. I accept this apology and the credit on my account. No past due bill

We stand by our original decision. We have accepted the Revdex.com complaint as the written notice of cancellation. The autopay has been deactivated, no further payments are required and no refunds will be given.

Initial Business Response /* (1000, 5, 2015/06/22) */
Re: [redacted] (Revdex.com Case # XXXXXXXX)
[redacted] N. [redacted] Street
[redacted] XXXXX
To Dispute Resolution:
In regards to customer [redacted], our records indicate the following:
SAFE has reviewed the customer complaint. ...

SAFE has no record of [redacted] located at the address mentioned above. While we do have a business relationship with Future Alarm they are a vendor of ours and are a member of the SAFE Dealer Network. SAFE highly recommends contacting Future Alarm regarding this formal complaint as we have no contract from [redacted] and thus have no business relationship.
If the Customer has any questions or needs further clarification on any aspect of this situation, please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time.
Respectfully,
SECURITY ALARM FINANCING ENTERPRISES, L.P.
[redacted]
Dealer Services Supervisor
P.O. Box 5164
[redacted] Ste [redacted] XXXXX
Direct: XXX-XXX-XXXX
Office: X-XXX-XXX-XXXX Ext. [redacted]
Email: [redacted]@safesecurity.com
www.safesecurity.com
CC: [redacted]

Spoke with customer on 10/17/17 and explained, the correct equipment was installed back in 2015.  Mrs. [redacted] understood no refund or credit would be issued. The customer also understood the monthly rate of service was set by the prior company – Foresight.  The customer is very...

satisfied after receiving the explanation and actually signed a new 3year agreement with SAFE Security.

October 25, [redacted]
 
Re: Account# [redacted]
Complaint# [redacted]
Customer:[redacted]
 
We are in receipt of the written complaint regarding account #[redacted] and have carefully reviewed all notations, documentation as well as the contract associated to this
SAFE Security account....

The contract is on a month to month term in which the customer has to provide in writing a 30day cancellation letter.
 
We received the cancellation letter in July [redacted] and the term would have expired in August [redacted]. We have agreed to cancel the account for [redacted] after SAFE Security
has received the final payment of $[redacted] which completes the financial obligation of the contract terms.
 
Please feel free to contact us at (800) 669-7779 Monday through Friday, 6:00 AM to 5:00 PM, Pacific Standard Time.
 
Sincerely,
 
Althena Peet
SAFE Security
PO Box 5164
San Ramon, CA 94583

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and while their comments are factual they are not responsive to my complaint. 
I highly recommend that anyone who is considering installing an alarm and engaging a security company AVOID Safe Secure.
Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/10/21) */
Re: Account #XXXXXXX
[redacted] Drive
[redacted] XXXXX
(XXX) XXX-XXXX
We are in receipt of the written complaint regarding account #XXXXXXX and have listed our response below to address the statements within the...

complaint and provided our resolution.
We have carefully reviewed all notations, documentation as well as the contract associated to SAFE account #XXXXXXX. Regarding the statement of; "I want my contract cancelled with this company, I want no more affiliation with that whatsoever."
We have reviewed all notations, conversations and correspondence reflective of the account history and will cancel the contract and thereby cancel this customer's account effective immediately.
SAFE Security's goal is to resolve customer concerns in a timely matter.
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time.

(ESC) COMPLETED Revdex.com RESPONSE:
Date:   [redacted]
Revdex.com Response:  [redacted]
Re:  [redacted]- Customer # [redacted]
SAFE Security is responding to the Revdex.com complaint submitted by customers [redacted] on [redacted].
Contract Terms: [redacted], ** months,...

auto renewal for successive 1 year (Renewal Term) unless cancelled in writing no less than ** days prior to end of the contract term.
Your account has been reviewed and the following determination has been made:
"              SAFE Security will honor your request and accept your Revdex.com complaint as a written notice of cancellation.
"              The customer will be released from the contract terms.
"              No monies are due from the customer.
"              The account has been submitted for cancellation.
"              Please disregard invoices/statements you may receive during the cancellation process. It may take up to two billing cycles for the cancellation process to be completed.
Thank you.

Complaint: [redacted]I am rejecting this response because:I should not have been charged for 2 months at one time when I have never been late on a payment.  Also, I should have been informed that I still had until July to complete my agreement.  The woman I spoke to said my services would be cancelled as soon as I sent in the letter.  Sincerely,[redacted]

SAFE Security has honored the request to cancel services.  The cancellation letter and final payment has been received.  No further payments are required and the account reflects a zero balance.  No refunds are due.

Complaint: [redacted]I am rejecting this response because:  I did test my system daily.  Every night I armed my system and the system responded that all sensors where detected and armed.  Provide me with the monitoring report or give me back my money that was paid to have system monitored.Sincerely,Stoney [redacted]

June 1, [redacted]
Re: Account #[redacted]
We are in receipt of the written complaint regarding account #[redacted] and have listed our response below to address the statements within the complaint and provided our resolution.
We have carefully reviewed all notations, documentation as well as the contract...

associated to this SAFE account. This is the results of our investigation:
* If you would like to cancel the alarm service, please submit a written cancellation letter including your signature along with a final payment of $[redacted].
* Please be advised, SAFE Security has taken action on the complaint and will hold the customer to the terms of the contract.
SAFE Security’s goal is to resolve customer concerns in a timely matter.
Please feel free to contact us at (800) 669-7779 Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time.
Sincerely,
SAFE Security
PO Box 5164
San Ramon, CA 94583Tell us why here...

Complaint: [redacted]I am rejecting this response because: I have NEVER been given a clear explanation of the relationship between the three companies - S&S Security, SafeSecurity and Alarm.com.  I only know that S&S installed my system and Alarm.com monitored the system until it failed weeks ago.  All SafeSecurity wants from me is money for a contract I was more or less coerced into signing over the phone when my alarm system was working.  It was either enter into a three year contract with Safe Security or pay double the amount I had been paying monthly.  I would agree to pay a reasonable cancellation fee (maybe 1/10th of the balance) to keep Safe Security from billing me and refusing to offer any explanation or other course of action, because I feel certain their next step is to threaten my credit rating over a contract that is invalid from the customer point of view.Sincerely,Darryl [redacted]

August 5, [redacted]
 
 
Re: Account# [redacted]
Complaint#[redacted]
 
 
We are in receipt of the written complaint regarding account #[redacted] have listed our response below to address the statements within the complaint and provided our resolution.
 
* SAFE Security has...

honored [redacted] request to cancel services and the account reflects a zero balance.
 
 
Please feel free to contact us at (800) 669-7779 Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time.
 
 
Sincerely,
 
SAFE Security
PO Box 5164
San Ramon, CA 94583

Complaint: [redacted]I am rejecting this response because:
I did not sign the contract and why am I obligated to pay a fee for cancellation. My agreement with you all was month to month not a yearly contract. I feel violated and trapped to an agreement I did not sign.
 
 
Sincerely,[redacted]

November 7, [redacted]
 
Re: Account # 1624458
Case# 11780890
Customer: Quick Start Insurance / [redacted]
 
We stand by the original response dated on [redacted] 31, [redacted].  Please see below:
 
We are in receipt of the written complaint regarding account # [redacted] and have carefully reviewed all notations, documentation as well as the contract associated to this
SAFE Security account.
 
On [redacted] 20, [redacted], [redacted] signed a contract with SAFE Security for an initial 36 months with an automatic annual renewal clause. The terms of the
agreement were explained to [redacted] when he called on [redacted] 17, [redacted].
 
We have made many attempts to contact [redacted] in order to trouble shoot the issue with one of our technicians and he has declined. If [redacted] will allow us to have
a technician on site and allow us to troubleshoot, we can solve the issue.
 
Please feel free to contact us at (800) 669-7779 Monday through Friday, 6:00 AM to 5:00 PM, Pacific Standard Time.
 
Sincerely,
 
SAFE Security
PO Box 5164
San Ramon, CA 94583Tell us why here...

Complaint: [redacted]I am rejecting this response because:  of their salesman's deceptive practiceSincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/06/24) */
Date: June 23, 2015
Revdex.com Response: [redacted] - Case# XXXXXXXX
Re: [redacted] - Customer # XXXXXXX
APX Alarm Security sold the security contract agreement to CastleRock Security who then sold security contract to SAFE...

Security on 10/18/13.
Original Contract Terms: 05/06, 3 years, auto renewal for successive 1year (Renewal Term) unless cancelled in writing no less than 30 days prior to end of the contract term. (Please see attached original contract agreement)
Please see page 2,Paragragh 13 Assignees and Subtractors; Line 1.
We (APX Alarm Security) may transfer or assign this agreement to any other alarm company or as collateral to a financial institution.
Under U.S. law, most contract rights are freely assignable, and most contract duties are freely delegable, unless the agreement says otherwise. This security agreement does not state it cannot be transferable or assignable.
SAFE Security has received a cancellation letter from the customer.
SAFE Security received a cancellation letter from the customer.
As a courtesy SAFE Security will acknowledge that the customer did attempt to cancel service and will not be held to the auto renewal terms.
No refund will be sent to the customer.
The account has been submitted for cancellation.
Please be advised that you may continue to receive invoices as it may take up to two billing cycles to complete the cancellation process.
Thank you.

[redacted]
Collection Manager
Safe Security
Initial Consumer Rebuttal /* (2000, 7, 2015/06/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As I read this response, Safe Security is accepting that I have paid all that I will pay them,did properly submit the paperwork to stop my service, and they will cancel and close my account as I have asked them to do and they will not attempt to obtain any further payments, though it may take a while to stop invoices from showing up. So long as that is the correct understanding, we are in agreement. Thank you to the Revdex.com for helping to resolve this issue, that I have spent over a year trying to address and should not have required that amount of effort to handle this.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]