Aero Completions LLC

Complaint: [redacted]I am rejecting this response because:
You destroyed a perfectly good alarm that only needed a battery replacement, and, disrupted an alarm service I've had for over 25 years under false pretense. I need you to  return the initial $35.00 monthly installment as well as reimburse me the $55 for the battery I purchased for my old alarm since it serves no purpose at this point.Sincerely,Elaine [redacted]

September 20, 2016
 
Re: Complaint# 11705822
 
 
We are in receipt of the written complaint regarding Complaint# [redacted] – this is not our account. The contract belongs to Foresight Securities who is one of our
Independent Dealers. [redacted] will need to contact...

Foresight Securities in order to address this complaint.
 
Please feel free to contact us at (800) 669-7779 Monday through Friday, 6:00 AM to 5:00 PM, Pacific Standard Time.
 
 
Sincerely,
 
SAFE Security
PO Box 5164
San Ramon, CA 94583

July 11, [redacted]
 
 
Re: Account #[redacted]
Case#[redacted]
 
 
We are in receipt of the written complaint regarding account #[redacted] and have listed our response below to address the statements within the complaint and provided our resolution.
 
* On February 09, [redacted],...

[redacted] signed a 3 year contract that contains an automatic annual renewal clause in which the terms will expire in February [redacted].
 
* We received a phone call from [redacted] on May 05, [redacted] requesting to cancel service. We did not receive any prior correspondence from the customer regarding cancellation of the account. In order to cancel service, we will need to receive a written cancellation letter from [redacted] and a payment of $[redacted] in order to fulfill the terms of the agreement.
 
 
 
Please feel free to contact us at (800) 669-7779 Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time.
 
 
Sincerely,
 
SAFE Security
PO Box 5164
San Ramon, CA 94583Tell us why here...

Per the terms of the contract, the customer may cancel the agreement upon thirty (30) days proper prior written notice.  The contract states, “proper written notice” means a signed written notice that includes the name, address, account number and account password.  SAFE Security did not...

receive any correspondence from the customer regarding cancellation.  We will accept this Revdex.com complaint as written notification to cancel services. We will not require any further payments nor will there be any refunds given.

We need to re open as they are still billing me3/21/16 SafeSecurity $50.99I have asked that it be re-opened as they have just charged me again03/21/2016 Direct Debit SAFESECURITY 8006697779160321 ACH160321006 $50.99JIM

Initial Business Response /* (1000, 5, 2015/10/19) */
Revdex.com Response: [redacted] - Case# XXXXXXXX
Re: [redacted] - Customer # XXXXXXX
SAFE Security acquired the security contract agreement from Pinnacle Security on 2/4/13.
Original Contract Terms: 12/10, 42 months, auto renewal for...

successive 1year (Renewal Term) unless cancelled in writing no less than 15 days prior to end of the contract term. (Please see attached original contract agreement)
Please see attached security agreement Page 1, Paragraph 2 Certain Terms and Conditions, Section 2.3, Sentence 2:
This agreement shall automatically renew for successive 1 year renewal terms unless cancelled by either party in writing no less than 15 days prior to the end of the then-current term.
A cancellation letter needed to be received by 06/15/15, in order for the original contract term not to auto renew which was scheduled to expire on 06/30/15. Since a cancellation letter was not received, the account automatically renewed for 1 year with a new expiration date of 06/30/16.
On 7/10/15, SAFE Security received a cancellation letter from the customer.
Although the cancellation letter was received after 6/15/15, as a courtesy SAFE Security will acknowledge that the customer did attempt to cancel service and will not be held to the auto renewal terms.
The account has been submitted for cancellation.
Please be advised that you may continue to receive invoices as it may take up to two billing cycles to complete the cancellation process.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from SAFE does not clearly state that I will not be liable for monthly service fees from 7/10/15 to 10/15/15. While I find it very unlikely that a cancellation letter dated June 8,2015 took over 4 weeks to process through the US Mail system, I will concede that 10 July 15 is the date of official cancellation. Also, will I be charged for the one or two billing cycles it takes SAFE to complete the cancellation process? Also, based on past experience, how will I contact SAFE if cancellation does not occur as stated in their response? It is obvious they have a staffing shortage of some sort due to the number of phone calls that were not returned to the customer.
Final Business Response /* (4000, 9, 2015/11/03) */
Revdex.com Response: [redacted] - Case# XXXXXXXX
Re: [redacted] - Customer # XXXXXXX
SAFE Security is responding to your rebuttal dated 10/23/15.
SAFE Security is standing by its original response sent to Revdex.com regarding your account dated 10/19/15.
No additional charges will accrue and no monies are due from the customer.
SAFE Security acquired the security contract agreement from Pinnacle Security on 2/4/13.
Original Contract Terms: 12/10, 42 months, auto renewal for successive 1year (Renewal Term) unless cancelled in writing no less than 15 days prior to end of the contract term. (Please see attached original contract agreement)
Please see attached security agreement Page 1, Paragraph 2 Certain Terms and Conditions, Section 2.3, Sentence 2:
This agreement shall automatically renew for successive 1 year renewal terms unless cancelled by either party in writing no less than 15 days prior to the end of the then-current term.
A cancellation letter needed to be received by 06/15/15, in order for the original contract term not to auto renew which was scheduled to expire on 06/30/15. Since a cancellation letter was not received, the account automatically renewed for 1 year with a new expiration date of 06/30/16.
On 7/10/15, SAFE Security received a cancellation letter from the customer.
Although the cancellation letter was received after 6/15/15, as a courtesy SAFE Security will acknowledge that the customer did attempt to cancel service and will not be held to the auto renewal terms.
The account has been submitted for cancellation.
Please be advised that you may continue to receive invoices as it may take up to two billing cycles to complete the cancellation process.
Final Consumer Response /* (2000, 11, 2015/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the clear response from SAFE and am satisfied with their action to correct the current issue.

[redacted] 20, [redacted]
 
 
 
Re:      Account #:        [redacted]
           Complaint#:      [redacted]
           Customer:        [redacted]
 
 
 
We are in receipt of the written complaint regarding account # 1620232 and have carefully reviewed all notations, documentation as well as the contract associated to this SAFE Security account.
 
SAFE Security has a scheduled appointment with Mr. [redacted] and one of our authorized dealers on [redacted] 27, [redacted]. The dealer will be on site to repair the malfunctioning doorbell camera.
 
 
Sincerely,
 
 
Althena Peet
SAFE Security
PO Box 5164
San Ramon, CA 94583

Initial Business Response /* (1000, 5, 2015/12/17) */
Your monitoring account with SAFE Security(r) has been cancelled. All monitoring and billing will be deactivated.
We regret losing you as a SAFE Security customer.
We apologize for any inconvenience we may have caused.
If you have any...

further questions, please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:00 AM to 6:00 PM, Pacific Standard Time.
Sincerely,
Cancellation Department
Initial Consumer Rebuttal /* (2000, 7, 2015/12/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as SAFE Security has deactivated my account and stops billing me for a service that was never provided as they say they have, thank you, I accept the response.

Complaint: [redacted]I am rejecting this response because: I have an email that I sent to them in[redacted] after I called and talked to supervisor by the name of [redacted]. He said that by me complaining that they broke my system and never fixed it ,that it would serve as a reason to cancel before my original day. I also sent an official email to their customer service dept just in case stating that it was to be cancelled immediately. I still have that email in my sent files. So I should never have been charged again. And they never sent anyone to repair what they broke. I fixed it myself. And then a week ago I talked to another supervisor who informed me she would look at the voice calls between me and [redacted] and see if he said that. But she still has never called back. I have sent disputes to my credit card company already for all the mmonths. But they clearly have not been a reputable company.Sincerely,[redacted]

July 21, [redacted]
 
 
Re: Account #[redacted]
Case# [redacted]
 
 
We are in receipt of the written complaint regarding account #[redacted] and have listed our response below to address the statements within the complaint and provided our resolution.
 
* Previously we have...

informed the customer of the cancellation process in which a written cancellation letter needed to be submitted in order to cancel the account. We had not received any prior cancellation letters from [redacted]. Per the most recent conversation with [redacted] on July 11, [redacted], we have agreed to cancel the alarm service upon receipt of a written cancellation letter with an authorized signature. The cancellation letter has been received and the account will be cancelled without requiring any further payments and no refund will be given.
 
 
 
Please feel free to contact us at (800) 669-7779 Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time.
 
 
Sincerely,
 
SAFE Security
PO Box 5164
San Ramon, CA 94583

On February 22, [redacted] signed a contract with an initial 3 year term and an automatic annual renewal clause.  The initial terms of this agreement will not expire until February [redacted].  SAFE Security will accept this Revdex.com complaint as the written notice of cancellation.  In...

order to fulfill the terms of the agreement, please submit the payment of $[redacted].

October 14, [redacted]
 
Re: Account #: [redacted]
Case#: [redacted]
Customer: [redacted]
 
We are in receipt of the 2nd written complaint regarding account# [redacted]. We stand by our original decision and [redacted] will be held to the terms of the agreement.
SAFE Security has not dispatched any form of emergency unit to the site. The customer owns the equipment. We will honor the offer to have a technician contact the
customer in regards to getting a glass break installed at the location.
 
In order to cancel service, a written notice of cancellation will need to be submitted and in order to satisfy the agreement; the final payment of $[redacted] would need to be
paid.
Please feel free to contact us at (800) 669-7779 Monday through Friday, 6:00 AM to 6:00 PM, Pacific Time.
 
Sincerely,
Althena Peet
SAFE Security
PO Box 5164
San Ramon, CA 94583

Initial Business Response /* (1000, 5, 2015/09/14) */
Account Case Number: #XXXXXXXX
Customer: [redacted]

In regards to customer #XXXXXXX , our record indicates the following:

* On July 8, 2008 [redacted] signed a contract with Siren Security, for the initial term of 60...

months. This agreement automatically renews for successive one (1) month to month renewal terms, unless cancelled by either party in writing no less than 30 days prior to the end of the their current term.

* SAFE Security will honor [redacted] request to cancel.

* SAFE Security received cancellation letter May 11, 2015.

* SAFE Security records show SAFE talked to [redacted] on 09/4/2015 when customer requested that SAFE cancel account because Mr. [redacted] was going to another provider.

*SAFE Security records show SAFE last talked [redacted] 09/14/2015 when customer stated that SAFE was needed to cancel his account and send him a one (1) month refund $44.95 in addition to the two (2) months that were already approved.

* SAFE Security goal is to resolve your concern in a timely matter.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Safe Security was advised 2 months in advance to cancel my service. Instead, they billed me for 3 months additional service despite advanced notice. They sent me a check reimbursing me for 2 months. I spoke with [redacted] on 9/14/15 and he said a check for the 3ed month will be issued. As of today I have not revived payment for the 3ed month...seems that I have to police there obligation...bad business!!
[redacted]
Final Business Response /* (4000, 9, 2015/09/24) */
Account Case Number: #XXXXXXXX
Customer: [redacted]

In regards to customer #XXXXXXX , our record indicates the following:

* SAFE Security did honor Mr. [redacted]'s request to a refund of ($89.98) and cancelled account immediately after customer called in 08/14/2015 .

* On September 4th, 2015 a cancellation request was submitted for account #XXXXXXX by SAFE Security along with all monitoring and billing of the account.

*The contract on file shows the contract was canceled on 09/04/2015.

* SAFE Security records show that SAFE received a call from Mr. [redacted] on 09/14/2015 when customer was quoted terms and told that SAFE would refund the additional $44.95 requested.

* After reviewing the notes from customer screen and calls placed to customer SAFE has followed the customers' request and released the customer as requested.

* SAFE Security honored customers request to refund the $44.95 requested 09/14/2015, customer sent a rebuttal in reference to not receiving the refund by 09/17/2015. SAFE ask that customer allow a reasonable time period to process request .

Initial Business Response /* (1000, 5, 2015/07/14) */
Good Afternoon,
Account Number: XXXXXXX
Customer: [redacted]
Case# XXXXXXXX
Revdex.com Response:
In regards to customer XXXXXXX, our record indicates the following:
On June 17, 2010 [redacted] signed a contract with Pinnacle...

Security LLC, for the initial term of 42 months. This agreement automatically renews for successive one (1) year renewal terms, unless cancelled by either party in writing no less than 30 days prior to the end of the their current term.
This agreement automatically renews for successive one (1) year renewal terms, unless cancelled by either party in writing no less than 30 days prior to the end of the their current term.

SAFE Security has not received a written request from Mrs. [redacted] requesting to cancel services.
SAFE Security will honor Mrs. [redacted] request to cancel provided she send us the cancellation letter and remaining balance of contract in the amount of $150.00 as negotiated on 5/20/15.
·Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately.
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:00 AM to 5:00 PM, Pacific Time to advise us how our customer would like to proceed
Thank you,
[redacted]
Premier Supervisor
Initial Consumer Rebuttal /* (3000, 9, 2015/07/14) */
Also when we talked to the representative we were told to pay last month's payment along with cancellation letter which we did. Then the next month another bill and a call said our signatures didn't match the contract. There was no agreement for 150 dollars just the final month payment. We will not pay anything more then what we agreed too. We have disputed this with the bank and will be receiving our money back.

Date: June 2, [redacted]
Revdex.com Response: Justin Consuegra – Case# [redacted]
Re:[redacted] – Customer # [redacted]
 
* SAFF Security has received a cancellation letter from the customer.
* The account has been submitted for cancellation.
* No additional monies are due from the customer and...

the account in the process of being cancelled.
* The cancellation process may take up two billing cycles to be completed, so please disregard invoices,/statements or letters you may receive during this period.
Thank you.
Patricia Pontiflét
Collection Manager
Safe Security
Tel: 1800-669-7779

Complaint: [redacted]I am rejecting this response because:
As I stated previously, this company needs to absorb the [redacted] cost since I spent nearly twice that getting their crappy equipment serviced. The only other option they have is to accept 2 free month vouchers (which would be valuable had I not complained about them). However, they will NOT receive a monetary payment. Option 1) absorb the cost on your own since you did not fix this equipment in a timely manner or 2) accept 2 free month vouchers. Again, I will NOT be sending any more money.
Sincerely,[redacted]

July 29, 2016
 
 
Re: Account #[redacted]
Case# [redacted]
 
 
We are in receipt of the 2nd written complaint regarding account #[redacted] and have listed our response below to address the statements within the complaint and provided our resolution.
 
We stand by our original decision. In order to fulfill the terms of the contract, [redacted] will need to submit a written cancellation letter that includes her signature and the remaining contract balance of $619.50 will need to be paid.
 
The option to transfer service to a new address is still applicable if [redacted] would like to do so.
 
 
Please feel free to contact us at ([redacted] Monday through Friday, 6:00 AM to 4:30 PM, Pacific Standard Time.
 
 
Sincerely,
 
SAFE Security
[redacted]

SAFE Security will honor [redacted] request to cancel services and the account will reflect a zero balance.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Ms. Sonia a...

supervisor from SAFE Security called me on April 5, 2017  at noon, and informed me that the two invoices totaling $[redacted] will be cancelled.
Thank you for your help on this matter.Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2015/09/15) */
Revdex.com Response: [redacted] - Case# XXXXXXXX
Re: [redacted] - Customer # XXXXXXX
Contract Terms: 05/09, 39 months,, auto renewal for successive 1 month (Renewal Term) unless cancelled in writing no less than 30 days prior to end of the...

contract term
SAFE Security acquired the security agreement from Pinnacle Security on 2/4/13.
On 7/9/15, SAFE Security received a cancellation letter from the customer.
No monies are due from the customer.
The contract terms have been satisfied.
The account has been submitted for cancellation.
Please disregard invoices/statements you may receive during the cancellation process. It may take up to two billing cycles for the cancellation process to be completed.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you.