Horror show...always denying I have coverage for roadside assist from Metromile indurance. I believe this is a scam to get customers to pay up front to THEM with a credit card (new policy) so they can get their commission first, then force the insurer to reimburse. This reeks of a war between Agero and insurers/car companies/clubs who agree to their lowball terms to get the contract, and they maneuver the outcome to recoup the loss. Unethical, out of touch, pencilpushers who scheme profits out of a dry economy and burden the consumer. I HATE AGERO...does that suffice?
Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Again, bare metal exposed to Minnesota liquid melt and salt as it was exposed to the next day, does get a surface rust almost immediatelyThe truck was washed to get salt off days after incident, and has not been driven sinceIt has been days since incident and entire area of exposed metal is rusted significantly more, along with fresh rusted water drippings down painted area, due to being open without paint on it I have an Auto Body Specialist making a video to show how fast this occures to further prove this matterI did contact Agero via phone to get the Service Provider's insurance information as response says to doI was told this individual who was able to retrieve this information was gone for the day and I would receive an email today with said informationI will appreciate it when I get the Insurance information and Policy number for the Service Provider [redacted] Regards, [redacted]
Good morning,We called the customer on 8/18/and discussed the damage complaintThe vehicle lost air in the tire for an unknown reasonThe customer stated that the tire did not have a nail or a cut in the tireThe photos show that part of the steel belt is wedged between the lip of the rim and the bead of the tireThis indicates that there was a defect in the tireThis vehicle is brand new and has miles on itWe advised the customer that the service provider by adding air did not ruin this tireThe facts indicate that this is a tire warranty issue and the customer should address this with the manufacturer of the tire( [redacted] ) The customer was not happy with our decision
Good morning, Please be advised that we had this document prior to making our original decision on this complaintThe dealerships invoice does not document the date in which the damage was documented by the dealershipThe dealership had the vehicle in their care and custody for days and never advised the customer that there was any damage documentedThe customer picks the vehicle up and leaves the dealership and then notices the damage while drivingWith this information, we are unable to honor this complaintThe damages to the mirror are also not consistent with a tow damage
Good afternoon,Our company provided a response twice regarding this complaint.The customer was not able to provide evidence that the service provider was negligent when he changed the tire.The customer's statement to our agent includes the fact that that the vehicle was driven miles after tire change and was traveling at 75-mph when he experienced the problem with the wheel The customer is responsible for the proper maintenance and servicing of their vehicle, including proper wheel maintenance which includes re-tourque of the wheel after a tire change on the roadThere is no evidence that the service provider did anything negligent when he installed the spare tire miles prior to the problem with the wheel
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [The response to the complaint from the business "Agero" is not feasibleAgero states that "The customer did not provide any photos of damages or evidence before the repair work was completed." This is not correct as I sent all needed evidence to the company a month in advance for the repair of my vehicle before I was able to save enough money to pay for the repairsThis was seen in the claim.pdf included in the first submitted complaint There is not a picture that can display a locked steering column for an automobile as that is an internal partA mechanic would only be able to photograph the internal part after he took the car apart which bluntly displays the companies implausible request for to a customer to evade accountabilityAgero also stated that "The service provider reported no problems with the tow at the time of service." The issue was that I called roadside assistance for a flat tire which was under warranty by discount tire and after Agero's tow truck company left my steering column was locked and the car was immovable Agero's statement for the current health of their service providers tow truck company is not applicable as the issue was the tow truck employee which further points to lack of procedural duties while handling client assetsAgero also stated that "The customer was advised that photos and an estimate were required in order to make a fair decision." The estimate was sent to the company and the companies damage team was understanding of the inability to provide a locked steering column photo and a photo of my flat tire would not be relevant to the complaint which is the only picture that can display an obvious problemWith the provided documentation sent and multiple phone calls during this ordeal, I still have not received what Agero calls a fair decision nor did I have this issue before calling this company.] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Agero has the facts wrongRock damage to the right rear view mirror is very possible when a tow truck is driving down the freeway at high speed.The dealer did service the transmission, but documented the damage upon receiving the vehicle (attached).I was riding in the tow truck during the tow, so I was present during the towThere was no possible way for me to see a rock flung up into the mirror, of course I didn't observe the damage occurI was also present during the drop off at the dealership, but I did not inspect the vehicle for damage upon arrival at the dealership.The dealership however, did inspect the vehicle for damage (after I had left) and documented the mirror damage on their receiving paperworkThe dealership provided me with this paperwork, which I forwarded to AgeroThey are ignoring this documentation.I discovered the damage immediately after picking up the vehicle from the dealer, NOT DAYS LATERYes, it may have been days before it made it through the dealer and [redacted] etc and into the Agero systemThis is because the vehicle was at the dealer for over a week, then I got the run- around from [redacted] and the dealership about who I should contactI was transferred to half a dozen [redacted] departments and given phone numbers for offices that were closed, lines that weren’t working etcIt took a while to finally get in touch with AgeroI reported the damage to the dealer immediately as I picked up the vehicle.I spoke with the the tow company and they admitted that they do not insect vehicles for damage, thus they would not have reported any issuesThe damage is consistent with a rock, flung up by the tires on the tow truckA rock would not have damaged the caseA rock would not have to be in the “workspace of the pro.” Regards, [redacted]
Good afternoon, We received the required documentation and completed our review process We contacted the customer to advise that our company will be covering the cost of the key at the amount requested We believe that this matter has been resolved to the satisfaction of the customer at this time
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] While you did submit a response, it failed to address any of the facts and evidence I have presentedYou merely are dodging the facts and questions I have presented.Why don't you address the facts I have presented?We both know the answer, but I will continue to submit the truth while you fail respond to it Your failure to respond appropriately shows a pattern of immoral and dishonorable behavior by your company Further research on your company has revealed testimony from a former employee that you do in fact automatically reject all claims, regardless of their merit, as a matter of policySo instead of repeating the same illogical and nonsensical assertions, would you please respond to the facts ?You apparently don't understand cause and effect This is how most investigations are done when something is damaged If you don't understand how the root cause of a failure is determined, I would be glad to provide more info You simply are ignoring the evidence that I have put forward and keep repeating your non fact based assertions You apparently are the wrong person to be looking at this claim if you can't understand the simple direct evidence proving you are negligent Do you have any logical objective person that can look at this? Clearly your job is just to reject all claims regardless of facts and evidenceSIMPLE LOGICYou claim to be a professional; correct ? It is presumed a professional will operate in a professional manor; correct ? A professional would use a calibrated torque wrench and properly tighten the wheel; correct ? THE "PROFESSIONALS" YOU SENT YOU DID NOT; CORRECT ? The "professionals" you sent were the last ones to touch the wheel; correct ? There was damage to the area your "professionals" were the last to touch; correct ? If all these points are correct ,you are responsible Otherwise please EXPLAIN What is wrong with this simple logic?PLEASE NOW ADDRESS THESE SPECIFIC POINTS.EXPLAIN When I bring my vehicle into the dealer, they don't tell me to come back and re-torque the wheels Why would that be ?EXPLAIN How is retorquing is a maintenance item when it is not listed in the manual as a maintenance item?EXPLAIN You say "The customer is responsible for the proper maintenance and servicing of their vehicle, including proper wheel maintenance" If I can't get a "professional" to do correctly (your people ), how can I EVER do it correctly?EXPLAIN Why the dealership (re-torquing not required) and other shops (re-torquing not required) use a calibrated torque wrench, but you do not require this of the "professionals" you send ?You know that when you don't tighten a wheel correctly, the damage that happened to me can happen to othersPotentially much worseYour failure to require torque wrenches and proper installation techniques could result in death, serious bodily injury, or major property damage to others By the simple expedient of requiring your "professionals" to carry a calibrated torque wrench, ( and use it ), which many of them already posses , but can be purchased for around $25.oo in any case, they can perform a real professional job and dramatically reduce the risk of death and grave bodily injury How can you live with yourselves knowing that? How much is your financial liability knowing this can be prevented for such a small amount? Do your lawyers know about this?So instead of just repeating the same illogical arguments , TRY TO ADDRESS MY POINTS WITH FACTS, POINT BY POINT I say try, because we both know you don't have legitimate answers to the simple facts of logic and evidence proving you are negligentRegards, [redacted]
Good morning,Please be advised that the customer has been contacted about this complaint this morningWe advised the customer that we have placed a stop pay on her current checkWe confirmed that we have issued a new check via [redacted] for Monday delivery
We initially reviewed the customer's complaint, including all photos, estimates and statements The claim was initially denied based on the evidence provided to us by the customer at the at the timeAfter the customer submitted additional evidence to support their claim, we overturned our original decision and reevaluated the claimOnce the denial was overturned, we sent out an independent appraiser and had the vehicle appraised The appraiser worked with the customer's repair shop of choice and came to an agreed upon price to repair the vehicleThis was less than the original estimate written by the same shop for the same repairsThis was relayed to the customer and the customer wanted the original amount even after their own shop agreed to repair their vehicle for the lesser amountThe customer was informed that if there was additional related damage, the shop will work with the appraiser and that would be addressed as a supplement The customer would not accept the paymentHowever, we issued payment to the customer on 11/29/in the amount of $and the check was cashed We advised that any supplements can be submitted to the appraiser for review We will also review any other cost for validity and pay as warranted We believe that we have made every effort to address this matter
Good afternoon,Based on the information the customer submitted, our company stands by the decisionThere is no additional evidence that the service provider is responsible for damages to the vehicleIf the chooses to pursue a damage claim against the tow company, he will need to pursue the matter with the service provider's insurance company
Good afternoon,We believe that the customer's request for service was completed.Our records indicate that the customer's vehicle was towed to the dealership as requested on 2/15/ Additionally, today, 2/19/2018, we contacted the service department at the customer's preferred dealership, Ocean [redacted] of San Juan Capistrano, CA The service manager confirmed that the customer's vehicle was towed into the service department at 3:15pm on 2/15/ He confirms receipt of the vehicle as the same day service was requested
Yes, I would like the insurance carriers ibfo Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Good afternoon,We researched the customer's complaint regarding the alleged $charge At the time of service, we advised the customer that her policy did not include roadside assistance, but we could secure service at a cost of $to be paid over the phone by credit card The customer provided her credit card and we attempted to secure service Because there were long delays with the service provider's in the area, the customer cancelled the road service call We in turn cancelled the charge to her credit card and explained that the hold on the $is per bank policy and the funds will be released by the bank per their policyThe customer stated that this was satisfactory and she would be notifying the Revdex.com We explained again the charge was cancelled and it was only an authorization hold pending a release per her bank's policies We have verified with the bank that our customer did not charge the customer
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] There were two vehicles that were suppose to be towed The first vehicle [redacted] EX to was toswed on 2/15/18, the 2nd vehicle I called in for 02/15/and 02/16/no this company did not showed up on either day Yes the first vehicle got towed there was no issue with the first vehicle being towed It was the second vehicle that there was a issue The first vehicle belong to my mother,My mother and I owe the same type of vehicle My mother and I owe a rust color [redacted] EX Both our [redacted] new batteries are bad, our [redacted] batteries are under warranty for three years So yes, it is correct on 02/15/my mother's [redacted] was picked up first However, the next two days I continued to call for my [redacted] EX to be picked up to be taken to the Ocean [redacted] Dealership Now confirm this information with [redacted] Service department, at Ocean *** This tow company needs to get all the facts not just 50% of the facts, just to make their company look good Be dishonest, and not being truthful makes this tow company look very bad I need to report this tow company to the Office of the Attorney General and to California Bureau of Automovbile Repair for their fraud and dishonesty Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowIn this reply Agero now states that basically they're a third party with no liabilityIf that's the case why do they string people along calling and asking them to get get pictures, estimates, and basically wasting more of their time? Someone who's already irritated by damage to their vehicle certainly doesn't need any added baloneyThey could easily have stated that position from the get go almost months ago rather than continuing to waste my time?This is exactly the reason that filing these complaints is importantIt gives other out there, as well as potential customers for their company the opportunity to see how Agero treats customersSure they can say they "contract for [redacted] as a third party etc" but is [redacted] or the other insurance companies they contract to aware of how they treat the customers? Hopefully when enough people complain things will changeThe fact is they could care less over at Agero that the "service" they offered was horribleTheir initial "service" came a day later, and even then had to come two more times before it was finally done, at which point they did indeed damage the vehicleYet amazingly, not even apology from anyone there, as it is patently obvious from their replies they could care less about the customersIn this reply they really go the distance to say "If requested, we will be glad to provide the customer’s insurance provider with the service provider’s insurance information." How amazingly awesome of them, as if they're doing us all a grand favor doing as they are obligated to doHopefully, some of the potential companies that might use this company to provide their "service" will see enough complaints like this one and go elsewhere.Amazingly they still state "Based on the information provided we are not able to determine that the service provider caused the vehicle body damage alleged by the customer." As has been said so many times before, "There are none so blind as those that will not see"As if there could be any more clear evidence than; Tree is present when truck is off the road, and tree is cut down when service provider damages truckUnless you're the fox policing the hen house it's pretty [redacted] hard to ignore thatTo say nothing of the rest of the provided evidence.Regardless of the ultimate outcome I hope this complaint is valuable to others in seeing how Agero provides their service, the level of service they provide, and how they treat customersI had hoped that this complaint might actually reach someone in their corporate structure that actually cared about the customersBut it would seem that this complaint has either arrived at the desk of the people that haven't done anything till now, or worse it has arrived at a higher level and as they say "The fish rots from the head" and so this is just the corporate mentality from the top down at Agero Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I was told by my case manager that phonographs were not needed However the dealership is more than willing to work with me to get themYou just need to tell me for sure you need them I have confirmed with the dealership that the estimate was faxed to my case manager but no response from my case I have made numerous calls that include voice messages to follow up and next steps Myself and the dealership are more then will to work to a quick resolution but there has been no cooperation from your company If you need estimate resent please provide a fax number to send If you need pictures ( this may take a few days to do to get to the dealership to get the under body pics) then please let me know Regards, [redacted]
What the business is stating is a flat out lieThe conversation I had with Mr [redacted] was rude and condescendingThe invoice I sent was sent from the dealership, was submitted in exactly the manner it was sent to AGEROI explain that the company could verify the document simply by contacting the dealership, if they felt it was fraudulentHe stated he was not going to do so because that would be a courtesyI fail to understand why their business processes does not allow for verification prior to payment I am now days and associated cost without the use of my vehicle.Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] ***
Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Again, bare metal exposed to Minnesota liquid melt and salt as it was exposed to the next day, does get a surface rust almost immediatelyThe truck was washed to get salt off days after incident, and has not been driven sinceIt has been days since incident and entire area of exposed metal is rusted significantly more, along with fresh rusted water drippings down painted area, due to being open without paint on it I have an Auto Body Specialist making a video to show how fast this occures to further prove this matterI did contact Agero via phone to get the Service Provider's insurance information as response says to doI was told this individual who was able to retrieve this information was gone for the day and I would receive an email today with said informationI will appreciate it when I get the Insurance information and Policy number for the Service Provider [redacted] Regards, [redacted]
Good morning,We called the customer on 8/18/and discussed the damage complaintThe vehicle lost air in the tire for an unknown reasonThe customer stated that the tire did not have a nail or a cut in the tireThe photos show that part of the steel belt is wedged between the lip of the rim and the bead of the tireThis indicates that there was a defect in the tireThis vehicle is brand new and has miles on itWe advised the customer that the service provider by adding air did not ruin this tireThe facts indicate that this is a tire warranty issue and the customer should address this with the manufacturer of the tire( [redacted] ) The customer was not happy with our decision
Good morning, Please be advised that we had this document prior to making our original decision on this complaintThe dealerships invoice does not document the date in which the damage was documented by the dealershipThe dealership had the vehicle in their care and custody for days and never advised the customer that there was any damage documentedThe customer picks the vehicle up and leaves the dealership and then notices the damage while drivingWith this information, we are unable to honor this complaintThe damages to the mirror are also not consistent with a tow damage
Good afternoon,Our company provided a response twice regarding this complaint.The customer was not able to provide evidence that the service provider was negligent when he changed the tire.The customer's statement to our agent includes the fact that that the vehicle was driven miles after tire change and was traveling at 75-mph when he experienced the problem with the wheel The customer is responsible for the proper maintenance and servicing of their vehicle, including proper wheel maintenance which includes re-tourque of the wheel after a tire change on the roadThere is no evidence that the service provider did anything negligent when he installed the spare tire miles prior to the problem with the wheel
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [The response to the complaint from the business "Agero" is not feasibleAgero states that "The customer did not provide any photos of damages or evidence before the repair work was completed." This is not correct as I sent all needed evidence to the company a month in advance for the repair of my vehicle before I was able to save enough money to pay for the repairsThis was seen in the claim.pdf included in the first submitted complaint There is not a picture that can display a locked steering column for an automobile as that is an internal partA mechanic would only be able to photograph the internal part after he took the car apart which bluntly displays the companies implausible request for to a customer to evade accountabilityAgero also stated that "The service provider reported no problems with the tow at the time of service." The issue was that I called roadside assistance for a flat tire which was under warranty by discount tire and after Agero's tow truck company left my steering column was locked and the car was immovable Agero's statement for the current health of their service providers tow truck company is not applicable as the issue was the tow truck employee which further points to lack of procedural duties while handling client assetsAgero also stated that "The customer was advised that photos and an estimate were required in order to make a fair decision." The estimate was sent to the company and the companies damage team was understanding of the inability to provide a locked steering column photo and a photo of my flat tire would not be relevant to the complaint which is the only picture that can display an obvious problemWith the provided documentation sent and multiple phone calls during this ordeal, I still have not received what Agero calls a fair decision nor did I have this issue before calling this company.] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Agero has the facts wrongRock damage to the right rear view mirror is very possible when a tow truck is driving down the freeway at high speed.The dealer did service the transmission, but documented the damage upon receiving the vehicle (attached).I was riding in the tow truck during the tow, so I was present during the towThere was no possible way for me to see a rock flung up into the mirror, of course I didn't observe the damage occurI was also present during the drop off at the dealership, but I did not inspect the vehicle for damage upon arrival at the dealership.The dealership however, did inspect the vehicle for damage (after I had left) and documented the mirror damage on their receiving paperworkThe dealership provided me with this paperwork, which I forwarded to AgeroThey are ignoring this documentation.I discovered the damage immediately after picking up the vehicle from the dealer, NOT DAYS LATERYes, it may have been days before it made it through the dealer and [redacted] etc and into the Agero systemThis is because the vehicle was at the dealer for over a week, then I got the run- around from [redacted] and the dealership about who I should contactI was transferred to half a dozen [redacted] departments and given phone numbers for offices that were closed, lines that weren’t working etcIt took a while to finally get in touch with AgeroI reported the damage to the dealer immediately as I picked up the vehicle.I spoke with the the tow company and they admitted that they do not insect vehicles for damage, thus they would not have reported any issuesThe damage is consistent with a rock, flung up by the tires on the tow truckA rock would not have damaged the caseA rock would not have to be in the “workspace of the pro.” Regards, [redacted]
Good afternoon, We received the required documentation and completed our review process We contacted the customer to advise that our company will be covering the cost of the key at the amount requested We believe that this matter has been resolved to the satisfaction of the customer at this time
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] While you did submit a response, it failed to address any of the facts and evidence I have presentedYou merely are dodging the facts and questions I have presented.Why don't you address the facts I have presented?We both know the answer, but I will continue to submit the truth while you fail respond to it Your failure to respond appropriately shows a pattern of immoral and dishonorable behavior by your company Further research on your company has revealed testimony from a former employee that you do in fact automatically reject all claims, regardless of their merit, as a matter of policySo instead of repeating the same illogical and nonsensical assertions, would you please respond to the facts ?You apparently don't understand cause and effect This is how most investigations are done when something is damaged If you don't understand how the root cause of a failure is determined, I would be glad to provide more info You simply are ignoring the evidence that I have put forward and keep repeating your non fact based assertions You apparently are the wrong person to be looking at this claim if you can't understand the simple direct evidence proving you are negligent Do you have any logical objective person that can look at this? Clearly your job is just to reject all claims regardless of facts and evidenceSIMPLE LOGICYou claim to be a professional; correct ? It is presumed a professional will operate in a professional manor; correct ? A professional would use a calibrated torque wrench and properly tighten the wheel; correct ? THE "PROFESSIONALS" YOU SENT YOU DID NOT; CORRECT ? The "professionals" you sent were the last ones to touch the wheel; correct ? There was damage to the area your "professionals" were the last to touch; correct ? If all these points are correct ,you are responsible Otherwise please EXPLAIN What is wrong with this simple logic?PLEASE NOW ADDRESS THESE SPECIFIC POINTS.EXPLAIN When I bring my vehicle into the dealer, they don't tell me to come back and re-torque the wheels Why would that be ?EXPLAIN How is retorquing is a maintenance item when it is not listed in the manual as a maintenance item?EXPLAIN You say "The customer is responsible for the proper maintenance and servicing of their vehicle, including proper wheel maintenance" If I can't get a "professional" to do correctly (your people ), how can I EVER do it correctly?EXPLAIN Why the dealership (re-torquing not required) and other shops (re-torquing not required) use a calibrated torque wrench, but you do not require this of the "professionals" you send ?You know that when you don't tighten a wheel correctly, the damage that happened to me can happen to othersPotentially much worseYour failure to require torque wrenches and proper installation techniques could result in death, serious bodily injury, or major property damage to others By the simple expedient of requiring your "professionals" to carry a calibrated torque wrench, ( and use it ), which many of them already posses , but can be purchased for around $25.oo in any case, they can perform a real professional job and dramatically reduce the risk of death and grave bodily injury How can you live with yourselves knowing that? How much is your financial liability knowing this can be prevented for such a small amount? Do your lawyers know about this?So instead of just repeating the same illogical arguments , TRY TO ADDRESS MY POINTS WITH FACTS, POINT BY POINT I say try, because we both know you don't have legitimate answers to the simple facts of logic and evidence proving you are negligentRegards, [redacted]
Good morning,Please be advised that the customer has been contacted about this complaint this morningWe advised the customer that we have placed a stop pay on her current checkWe confirmed that we have issued a new check via [redacted] for Monday delivery
We initially reviewed the customer's complaint, including all photos, estimates and statements The claim was initially denied based on the evidence provided to us by the customer at the at the timeAfter the customer submitted additional evidence to support their claim, we overturned our original decision and reevaluated the claimOnce the denial was overturned, we sent out an independent appraiser and had the vehicle appraised The appraiser worked with the customer's repair shop of choice and came to an agreed upon price to repair the vehicleThis was less than the original estimate written by the same shop for the same repairsThis was relayed to the customer and the customer wanted the original amount even after their own shop agreed to repair their vehicle for the lesser amountThe customer was informed that if there was additional related damage, the shop will work with the appraiser and that would be addressed as a supplement The customer would not accept the paymentHowever, we issued payment to the customer on 11/29/in the amount of $and the check was cashed We advised that any supplements can be submitted to the appraiser for review We will also review any other cost for validity and pay as warranted We believe that we have made every effort to address this matter
Good afternoon,Based on the information the customer submitted, our company stands by the decisionThere is no additional evidence that the service provider is responsible for damages to the vehicleIf the chooses to pursue a damage claim against the tow company, he will need to pursue the matter with the service provider's insurance company
Good afternoon,We believe that the customer's request for service was completed.Our records indicate that the customer's vehicle was towed to the dealership as requested on 2/15/ Additionally, today, 2/19/2018, we contacted the service department at the customer's preferred dealership, Ocean [redacted] of San Juan Capistrano, CA The service manager confirmed that the customer's vehicle was towed into the service department at 3:15pm on 2/15/ He confirms receipt of the vehicle as the same day service was requested
Yes, I would like the insurance carriers ibfo Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Good afternoon,We researched the customer's complaint regarding the alleged $charge At the time of service, we advised the customer that her policy did not include roadside assistance, but we could secure service at a cost of $to be paid over the phone by credit card The customer provided her credit card and we attempted to secure service Because there were long delays with the service provider's in the area, the customer cancelled the road service call We in turn cancelled the charge to her credit card and explained that the hold on the $is per bank policy and the funds will be released by the bank per their policyThe customer stated that this was satisfactory and she would be notifying the Revdex.com We explained again the charge was cancelled and it was only an authorization hold pending a release per her bank's policies We have verified with the bank that our customer did not charge the customer
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] There were two vehicles that were suppose to be towed The first vehicle [redacted] EX to was toswed on 2/15/18, the 2nd vehicle I called in for 02/15/and 02/16/no this company did not showed up on either day Yes the first vehicle got towed there was no issue with the first vehicle being towed It was the second vehicle that there was a issue The first vehicle belong to my mother,My mother and I owe the same type of vehicle My mother and I owe a rust color [redacted] EX Both our [redacted] new batteries are bad, our [redacted] batteries are under warranty for three years So yes, it is correct on 02/15/my mother's [redacted] was picked up first However, the next two days I continued to call for my [redacted] EX to be picked up to be taken to the Ocean [redacted] Dealership Now confirm this information with [redacted] Service department, at Ocean *** This tow company needs to get all the facts not just 50% of the facts, just to make their company look good Be dishonest, and not being truthful makes this tow company look very bad I need to report this tow company to the Office of the Attorney General and to California Bureau of Automovbile Repair for their fraud and dishonesty Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowIn this reply Agero now states that basically they're a third party with no liabilityIf that's the case why do they string people along calling and asking them to get get pictures, estimates, and basically wasting more of their time? Someone who's already irritated by damage to their vehicle certainly doesn't need any added baloneyThey could easily have stated that position from the get go almost months ago rather than continuing to waste my time?This is exactly the reason that filing these complaints is importantIt gives other out there, as well as potential customers for their company the opportunity to see how Agero treats customersSure they can say they "contract for [redacted] as a third party etc" but is [redacted] or the other insurance companies they contract to aware of how they treat the customers? Hopefully when enough people complain things will changeThe fact is they could care less over at Agero that the "service" they offered was horribleTheir initial "service" came a day later, and even then had to come two more times before it was finally done, at which point they did indeed damage the vehicleYet amazingly, not even apology from anyone there, as it is patently obvious from their replies they could care less about the customersIn this reply they really go the distance to say "If requested, we will be glad to provide the customer’s insurance provider with the service provider’s insurance information." How amazingly awesome of them, as if they're doing us all a grand favor doing as they are obligated to doHopefully, some of the potential companies that might use this company to provide their "service" will see enough complaints like this one and go elsewhere.Amazingly they still state "Based on the information provided we are not able to determine that the service provider caused the vehicle body damage alleged by the customer." As has been said so many times before, "There are none so blind as those that will not see"As if there could be any more clear evidence than; Tree is present when truck is off the road, and tree is cut down when service provider damages truckUnless you're the fox policing the hen house it's pretty [redacted] hard to ignore thatTo say nothing of the rest of the provided evidence.Regardless of the ultimate outcome I hope this complaint is valuable to others in seeing how Agero provides their service, the level of service they provide, and how they treat customersI had hoped that this complaint might actually reach someone in their corporate structure that actually cared about the customersBut it would seem that this complaint has either arrived at the desk of the people that haven't done anything till now, or worse it has arrived at a higher level and as they say "The fish rots from the head" and so this is just the corporate mentality from the top down at Agero Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I was told by my case manager that phonographs were not needed However the dealership is more than willing to work with me to get themYou just need to tell me for sure you need them I have confirmed with the dealership that the estimate was faxed to my case manager but no response from my case I have made numerous calls that include voice messages to follow up and next steps Myself and the dealership are more then will to work to a quick resolution but there has been no cooperation from your company If you need estimate resent please provide a fax number to send If you need pictures ( this may take a few days to do to get to the dealership to get the under body pics) then please let me know Regards, [redacted]
What the business is stating is a flat out lieThe conversation I had with Mr [redacted] was rude and condescendingThe invoice I sent was sent from the dealership, was submitted in exactly the manner it was sent to AGEROI explain that the company could verify the document simply by contacting the dealership, if they felt it was fraudulentHe stated he was not going to do so because that would be a courtesyI fail to understand why their business processes does not allow for verification prior to payment I am now days and associated cost without the use of my vehicle.Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] ***