Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. You apparently don't understand cause and effect. This is how most investigations are done when something is damaged. If you don't understand how the root cause of a failure is determined, I would be glad to provide more info. You simply are ignoring the evidence that I have put forward and keep repeating your non fact based assertions. You apparently are the wrong person to be looking at this claim if you can't understand the simple direct evidence proving you are negligent. Do you have any logical objective person that can look at this? Clearly your job is just to reject all claims regardless of facts and evidence. SIMPLE LOGIC. You claim to be a professional; correct ? It is presumed a professional will operate in a professional manor; correct ? A professional would use a calibrated torque wrench and properly tighten the wheel; correct ? THE "PROFESSIONALS" YOU SENT YOU DID NOT; CORRECT ? The "professionals" you sent were the last ones to touch the wheel; correct ? There was damage to the area your "professionals" were the last to touch; correct ? If all these points are correct ,you are responsible. Otherwise . please EXPLAIN What is wrong with this simple logic?PLEASE NOW ADDRESS THESE SPECIFIC POINTS.EXPLAIN When I bring my vehicle into the dealer, they don't tell me to come back and re-torque the wheels. Why would that be ?EXPLAIN How is retorquing is a maintenance item when it is not listed in the manual as a maintenance item?EXPLAIN You say "The customer is responsible for the proper maintenance and servicing of their vehicle, including proper wheel maintenance". If I can't get a "professional" to do correctly (your people ), how can I EVER do it correctly?EXPLAIN Why the dealership (re-torquing not required) and other shops (re-torquing not required) use a calibrated torque wrench, but you do not require this of the "professionals" you send ?You know that when you don't tighten a wheel correctly, the damage that happened to me can happen to others. Potentially much worse. Your failure to require torque wrenches and proper installation techniques could result in death, serious bodily injury, or major property damage to others. By the simple expedient of requiring your "professionals" to carry a calibrated torque wrench, ( and use it ), which many of them already posses , but can be purchased for around $25.oo in any case, they can perform a real professional job and dramatically reduce the risk of death and grave bodily injury. How can you live with yourselves knowing that? How much is your financial liability knowing this can be prevented for such a small amount? Do your lawyers know about this?So instead of just repeating the same illogical arguments , TRY TO ADDRESS MY POINTS WITH FACTS, POINT BY POINT. I say try, because we both know you don't have legitimate answers to the simple facts of logic and evidence proving you are negligent.
Regards,
[redacted]
You apparently don't understand cause and effect. This is how most investigations are done when something is damaged. If you don't understand how the root cause of a failure is determined, I would be glad to provide more info. You simply are ignoring the evidence that I have put forward and keep repeating your non fact based bologna. You apparently are the wrong person to be looking at this claim if you can't understand the simple direct evidence proving you are negligent. Do you have any logical objective person that can look at this? Clearly ( YOUR JOB IS TO JUST ) you just reject all claims regardless of facts and evidence. SIMPLE LOGIC. You claim to be a professional. ( CORRECT ? ) It is presumed a professional will operate in a professional manor. ( CORRECT ? ) A professional would use a ( CALIBRATED ) torque wrench and Properly tighten the wheel. ( CORRECT ? ) ( THE PROFESSIONALS YOU SENT ) YOU DID NOT. ( CORRECT ? )You ( YOUR PEOPLE ) were the last one to touch the ( WHEEL ) tire. ( CORRECT ? )There was damage to the area you were the last to touch. ( CORRECT ? ) ( IF ALL THESE POINTS ARE CORRECT ) You are responsible. ( OTHERWISE , PLEASE ) EXPLAIN What is wrong with this simple logic?( PLEASE ) ADDRESS MY ( THESE SPECIFIC ) POINTS.EXPLAIN When I bring my vehicle into the dealer, they don't tell me to come back and re-torque the wheels. Why? EXPLAIN How is retorquing a maintenance item when it is not listed in the manual as a maintenance item?EXPLAIN You say "The customer is responsible for the proper maintenance and servicing of their vehicle, including proper wheel maintenance". If I can't bring it to a professional to do correctly (you), how can I EVER do it correctly?EXPLAIN Why the dealership (re-torquing not required) and other shops (re-torquing not required) use a ( CALIBRATED ) torque wrench and you do not? ( REQUIRE THE PROFESSIONALS YOU SEND )You know that when you don't tighten a wheel correctly, the damage that happened to me can happen to others. Potentially much worse. Your failure to require torque wrenches and proper installation techniques could result in death, serious bodily injury, or major property damage to others. You can buy all the tools you need to do a professional job for each truck for less than $50. How can you live with yourselves knowing that? How much is your financial liability knowing this can be prevented for such a small amount? Do your lawyers know about this?So instead of just repeating the same nonsense, TRY TO ADDRESS MY POINTS WITH FACTS. POINT BY POINT. I say try, because we both know you don't have legitimate answers to the simple facts of logic and evidence proving you are negligent. You apparently don't understand cause and effect. This is how most investigations are done when something is damaged. If you don't understand how the root cause of a failure is determined, I would be glad to provide more info. You simply are ignoring the evidence that I have put forward and keep repeating your non fact based bologna. You apparently are the wrong person to be looking at this claim if you can't understand the simple direct evidence proving you are negligent. Do you have any logical objective person that can look at this? Clearly ( YOUR JOB IS TO JUST ) you just reject all claims regardless of facts and evidence. SIMPLE LOGIC. You claim to be a professional. ( CORRECT ? ) It is presumed a professional will operate in a professional manor. ( CORRECT ? ) A professional would use a ( CALIBRATED ) torque wrench and Properly tighten the wheel. ( CORRECT ? ) ( THE PROFESSIONALS YOU SENT ) YOU DID NOT. ( CORRECT ? )You ( YOUR PEOPLE ) were the last one to touch the ( WHEEL ) tire. ( CORRECT ? )There was damage to the area you were the last to touch. ( CORRECT ? ) ( IF ALL THESE POINTS ARE CORRECT ) You are responsible. ( OTHERWISE , PLEASE ) EXPLAIN What is wrong with this simple logic?( PLEASE ) ADDRESS MY ( THESE SPECIFIC ) POINTS.EXPLAIN When I bring my vehicle into the dealer, they don't tell me to come back and re-torque the wheels. Why? EXPLAIN How is retorquing a maintenance item when it is not listed in the manual as a maintenance item?EXPLAIN You say "The customer is responsible for the proper maintenance and servicing of their vehicle, including proper wheel maintenance". If I can't bring it to a professional to do correctly (you), how can I EVER do it correctly?EXPLAIN Why the dealership (re-torquing not required) and other shops (re-torquing not required) use a ( CALIBRATED ) torque wrench and you do not? ( REQUIRE THE PROFESSIONALS YOU SEND )You know that when you don't tighten a wheel correctly, the damage that happened to me can happen to others. Potentially much worse. Your failure to require torque wrenches and proper installation techniques could result in death, serious bodily injury, or major property damage to others. You can buy all the tools you need to do a professional job for each truck for less than $50. How can you live with yourselves knowing that? How much is your financial liability knowing this can be prevented for such a small amount? Do your lawyers know about this?So instead of just repeating the same nonsense, TRY TO ADDRESS MY POINTS WITH FACTS. POINT BY POINT. I say try, because we both know you don't have legitimate answers to the simple facts of logic and evidence proving you are negligent.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. In this reply Agero now states that basically they're a third party with no liability. If that's the case why do they string people along calling and asking them to get get pictures, estimates, and basically wasting more of their time? Someone who's already irritated by damage to their vehicle certainly doesn't need any added baloney. They could easily have stated that position from the get go almost 2 months ago rather than continuing to waste my time?This is exactly the reason that filing these complaints is important. It gives other out there, as well as potential customers for their company the opportunity to see how Agero treats customers. Sure they can say they "contract for [redacted] as a third party etc" but is [redacted] or the other insurance companies they contract to aware of how they treat the customers? Hopefully when enough people complain things will change. The fact is they could care less over at Agero that the "service" they offered was horrible. Their initial "service" came a day later, and even then had to come two more times before it was finally done, at which point they did indeed damage the vehicle. Yet amazingly, not even 1 apology from anyone there, as it is patently obvious from their replies they could care less about the customers. In this reply they really go the distance to say "If requested, we will be glad to provide the customer’s insurance provider with the service provider’s insurance information." How amazingly awesome of them, as if they're doing us all a grand favor doing as they are obligated to do. Hopefully, some of the potential companies that might use this company to provide their "service" will see enough complaints like this one and go elsewhere.Amazingly they still state "Based on the information provided we are not able to determine that the service provider caused the vehicle body damage alleged by the customer." As has been said so many times before, "There are none so blind as those that will not see". As if there could be any more clear evidence than; Tree is present when truck is off the road, and tree is cut down when service provider damages truck. Unless you're the fox policing the hen house it's pretty [redacted] hard to ignore that. To say nothing of the rest of the provided evidence.Regardless of the ultimate outcome I hope this complaint is valuable to others in seeing how Agero provides their service, the level of service they provide, and how they treat customers. I had hoped that this complaint might actually reach someone in their corporate structure that actually cared about the customers. But it would seem that this complaint has either arrived at the desk of the people that haven't done anything till now, or worse it has arrived at a higher level and as they say "The fish rots from the head" and so this is just the corporate mentality from the top down at Agero. Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
There were two vehicles that were suppose to be towed. The first vehicle [redacted] EX 2004 to was toswed on 2/15/18, the 2nd vehicle I called in for 02/15/18 and 02/16/18 no this company did not showed up on either day. Yes the first vehicle got towed there was no issue with the first vehicle being towed. It was the second vehicle that there was a issue. The first vehicle belong to my mother,. My mother and I owe the same type of vehicle. My mother and I owe a rust color [redacted] EX 2004. Both our [redacted] new batteries are bad, our [redacted] batteries are under warranty for three years. So yes, it is correct on 02/15/18 my mother's [redacted] was picked up first. However, the next two days I continued to call for my [redacted] EX to be picked up to be taken to the Ocean [redacted] Dealership. Now confirm this information with [redacted] Service department, at Ocean [redacted]. This tow company needs to get all the facts not just 50% of the facts, just to make their company look good. Be dishonest, and not being truthful makes this tow company look very bad. I need to report this tow company to the Office of the Attorney General and to California Bureau of Automovbile Repair for their fraud and dishonesty
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Please Reopen the complaint. I had missed the original email because of the large amount of spam I receive. I read through there response and I have to reject it. I had told [redacted] that my truck has a shorting out problem and I have jumped it numerous times because of it and had not had a problem with the battery. He said see you have said you did it before I said on the truck not on the Truck. 2003 Pt cruiser is not a truck. Further more the manual door locks are broken. So I would not be able to get into the car with out causing damage if the battery died in the past. That is why I called Agero.This is a brand new battery paid for February 27th of this year that has never been jumped. He is just twisting my words. I also have a video from this incident that everyone I have shown it to with the exception of the agero team believes this man causing the damage. On a personal note I would like to ask if the agero team fells good about what they do all day when they come home for dinner. Run people around so they give up and make poor people pay for the damage their company caused
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Please make sure my address is correct for the receipt of the check for damages: [redacted] [redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. You apparently don't understand cause and effect. This is how most investigations are done when something is damaged. If you don't understand how the root cause of a failure is determined, I would be glad to provide more info. You simply are ignoring the evidence that I have put forward and keep repeating your non fact based assertions. You apparently are the wrong person to be looking at this claim if you can't understand the simple direct evidence proving you are negligent. Do you have any logical objective person that can look at this? Clearly your job is just to reject all claims regardless of facts and evidence. SIMPLE LOGIC. You claim to be a professional; correct ? It is presumed a professional will operate in a professional manor; correct ? A professional would use a calibrated torque wrench and properly tighten the wheel; correct ? THE "PROFESSIONALS" YOU SENT YOU DID NOT; CORRECT ? The "professionals" you sent were the last ones to touch the wheel; correct ? There was damage to the area your "professionals" were the last to touch; correct ? If all these points are correct ,you are responsible. Otherwise . please EXPLAIN What is wrong with this simple logic?PLEASE NOW ADDRESS THESE SPECIFIC POINTS.EXPLAIN When I bring my vehicle into the dealer, they don't tell me to come back and re-torque the wheels. Why would that be ?EXPLAIN How is retorquing is a maintenance item when it is not listed in the manual as a maintenance item?EXPLAIN You say "The customer is responsible for the proper maintenance and servicing of their vehicle, including proper wheel maintenance". If I can't get a "professional" to do correctly (your people ), how can I EVER do it correctly?EXPLAIN Why the dealership (re-torquing not required) and other shops (re-torquing not required) use a calibrated torque wrench, but you do not require this of the "professionals" you send ?You know that when you don't tighten a wheel correctly, the damage that happened to me can happen to others. Potentially much worse. Your failure to require torque wrenches and proper installation techniques could result in death, serious bodily injury, or major property damage to others. By the simple expedient of requiring your "professionals" to carry a calibrated torque wrench, ( and use it ), which many of them already posses , but can be purchased for around $25.oo in any case, they can perform a real professional job and dramatically reduce the risk of death and grave bodily injury. How can you live with yourselves knowing that? How much is your financial liability knowing this can be prevented for such a small amount? Do your lawyers know about this?So instead of just repeating the same illogical arguments , TRY TO ADDRESS MY POINTS WITH FACTS, POINT BY POINT. I say try, because we both know you don't have legitimate answers to the simple facts of logic and evidence proving you are negligent.
Regards,
[redacted]
You apparently don't understand cause and effect. This is how most investigations are done when something is damaged. If you don't understand how the root cause of a failure is determined, I would be glad to provide more info. You simply are ignoring the evidence that I have put forward and keep repeating your non fact based bologna. You apparently are the wrong person to be looking at this claim if you can't understand the simple direct evidence proving you are negligent. Do you have any logical objective person that can look at this? Clearly ( YOUR JOB IS TO JUST ) you just reject all claims regardless of facts and evidence. SIMPLE LOGIC. You claim to be a professional. ( CORRECT ? ) It is presumed a professional will operate in a professional manor. ( CORRECT ? ) A professional would use a ( CALIBRATED ) torque wrench and Properly tighten the wheel. ( CORRECT ? ) ( THE PROFESSIONALS YOU SENT ) YOU DID NOT. ( CORRECT ? )You ( YOUR PEOPLE ) were the last one to touch the ( WHEEL ) tire. ( CORRECT ? )There was damage to the area you were the last to touch. ( CORRECT ? ) ( IF ALL THESE POINTS ARE CORRECT ) You are responsible. ( OTHERWISE , PLEASE ) EXPLAIN What is wrong with this simple logic?( PLEASE ) ADDRESS MY ( THESE SPECIFIC ) POINTS.EXPLAIN When I bring my vehicle into the dealer, they don't tell me to come back and re-torque the wheels. Why? EXPLAIN How is retorquing a maintenance item when it is not listed in the manual as a maintenance item?EXPLAIN You say "The customer is responsible for the proper maintenance and servicing of their vehicle, including proper wheel maintenance". If I can't bring it to a professional to do correctly (you), how can I EVER do it correctly?EXPLAIN Why the dealership (re-torquing not required) and other shops (re-torquing not required) use a ( CALIBRATED ) torque wrench and you do not? ( REQUIRE THE PROFESSIONALS YOU SEND )You know that when you don't tighten a wheel correctly, the damage that happened to me can happen to others. Potentially much worse. Your failure to require torque wrenches and proper installation techniques could result in death, serious bodily injury, or major property damage to others. You can buy all the tools you need to do a professional job for each truck for less than $50. How can you live with yourselves knowing that? How much is your financial liability knowing this can be prevented for such a small amount? Do your lawyers know about this?So instead of just repeating the same nonsense, TRY TO ADDRESS MY POINTS WITH FACTS. POINT BY POINT. I say try, because we both know you don't have legitimate answers to the simple facts of logic and evidence proving you are negligent. You apparently don't understand cause and effect. This is how most investigations are done when something is damaged. If you don't understand how the root cause of a failure is determined, I would be glad to provide more info. You simply are ignoring the evidence that I have put forward and keep repeating your non fact based bologna. You apparently are the wrong person to be looking at this claim if you can't understand the simple direct evidence proving you are negligent. Do you have any logical objective person that can look at this? Clearly ( YOUR JOB IS TO JUST ) you just reject all claims regardless of facts and evidence. SIMPLE LOGIC. You claim to be a professional. ( CORRECT ? ) It is presumed a professional will operate in a professional manor. ( CORRECT ? ) A professional would use a ( CALIBRATED ) torque wrench and Properly tighten the wheel. ( CORRECT ? ) ( THE PROFESSIONALS YOU SENT ) YOU DID NOT. ( CORRECT ? )You ( YOUR PEOPLE ) were the last one to touch the ( WHEEL ) tire. ( CORRECT ? )There was damage to the area you were the last to touch. ( CORRECT ? ) ( IF ALL THESE POINTS ARE CORRECT ) You are responsible. ( OTHERWISE , PLEASE ) EXPLAIN What is wrong with this simple logic?( PLEASE ) ADDRESS MY ( THESE SPECIFIC ) POINTS.EXPLAIN When I bring my vehicle into the dealer, they don't tell me to come back and re-torque the wheels. Why? EXPLAIN How is retorquing a maintenance item when it is not listed in the manual as a maintenance item?EXPLAIN You say "The customer is responsible for the proper maintenance and servicing of their vehicle, including proper wheel maintenance". If I can't bring it to a professional to do correctly (you), how can I EVER do it correctly?EXPLAIN Why the dealership (re-torquing not required) and other shops (re-torquing not required) use a ( CALIBRATED ) torque wrench and you do not? ( REQUIRE THE PROFESSIONALS YOU SEND )You know that when you don't tighten a wheel correctly, the damage that happened to me can happen to others. Potentially much worse. Your failure to require torque wrenches and proper installation techniques could result in death, serious bodily injury, or major property damage to others. You can buy all the tools you need to do a professional job for each truck for less than $50. How can you live with yourselves knowing that? How much is your financial liability knowing this can be prevented for such a small amount? Do your lawyers know about this?So instead of just repeating the same nonsense, TRY TO ADDRESS MY POINTS WITH FACTS. POINT BY POINT. I say try, because we both know you don't have legitimate answers to the simple facts of logic and evidence proving you are negligent.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. In this reply Agero now states that basically they're a third party with no liability. If that's the case why do they string people along calling and asking them to get get pictures, estimates, and basically wasting more of their time? Someone who's already irritated by damage to their vehicle certainly doesn't need any added baloney. They could easily have stated that position from the get go almost 2 months ago rather than continuing to waste my time?This is exactly the reason that filing these complaints is important. It gives other out there, as well as potential customers for their company the opportunity to see how Agero treats customers. Sure they can say they "contract for [redacted] as a third party etc" but is [redacted] or the other insurance companies they contract to aware of how they treat the customers? Hopefully when enough people complain things will change. The fact is they could care less over at Agero that the "service" they offered was horrible. Their initial "service" came a day later, and even then had to come two more times before it was finally done, at which point they did indeed damage the vehicle. Yet amazingly, not even 1 apology from anyone there, as it is patently obvious from their replies they could care less about the customers. In this reply they really go the distance to say "If requested, we will be glad to provide the customer’s insurance provider with the service provider’s insurance information." How amazingly awesome of them, as if they're doing us all a grand favor doing as they are obligated to do. Hopefully, some of the potential companies that might use this company to provide their "service" will see enough complaints like this one and go elsewhere.Amazingly they still state "Based on the information provided we are not able to determine that the service provider caused the vehicle body damage alleged by the customer." As has been said so many times before, "There are none so blind as those that will not see". As if there could be any more clear evidence than; Tree is present when truck is off the road, and tree is cut down when service provider damages truck. Unless you're the fox policing the hen house it's pretty [redacted] hard to ignore that. To say nothing of the rest of the provided evidence.Regardless of the ultimate outcome I hope this complaint is valuable to others in seeing how Agero provides their service, the level of service they provide, and how they treat customers. I had hoped that this complaint might actually reach someone in their corporate structure that actually cared about the customers. But it would seem that this complaint has either arrived at the desk of the people that haven't done anything till now, or worse it has arrived at a higher level and as they say "The fish rots from the head" and so this is just the corporate mentality from the top down at Agero. Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
There were two vehicles that were suppose to be towed. The first vehicle [redacted] EX 2004 to was toswed on 2/15/18, the 2nd vehicle I called in for 02/15/18 and 02/16/18 no this company did not showed up on either day. Yes the first vehicle got towed there was no issue with the first vehicle being towed. It was the second vehicle that there was a issue. The first vehicle belong to my mother,. My mother and I owe the same type of vehicle. My mother and I owe a rust color [redacted] EX 2004. Both our [redacted] new batteries are bad, our [redacted] batteries are under warranty for three years. So yes, it is correct on 02/15/18 my mother's [redacted] was picked up first. However, the next two days I continued to call for my [redacted] EX to be picked up to be taken to the Ocean [redacted] Dealership. Now confirm this information with [redacted] Service department, at Ocean [redacted]. This tow company needs to get all the facts not just 50% of the facts, just to make their company look good. Be dishonest, and not being truthful makes this tow company look very bad. I need to report this tow company to the Office of the Attorney General and to California Bureau of Automovbile Repair for their fraud and dishonesty
Regards,
[redacted]
Good morning, Please be advised that a payment in the amount of $68.00 has been submitted for full reimbursement to the customer.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Please Reopen the complaint. I had missed the original email because of the large amount of spam I receive. I read through there response and I have to reject it. I had told [redacted] that my truck has a shorting out problem and I have jumped it numerous times because of it and had not had a problem with the battery. He said see you have said you did it before I said on the truck not on the Truck. 2003 Pt cruiser is not a truck. Further more the manual door locks are broken. So I would not be able to get into the car with out causing damage if the battery died in the past. That is why I called Agero.This is a brand new battery paid for February 27th of this year that has never been jumped. He is just twisting my words. I also have a video from this incident that everyone I have shown it to with the exception of the agero team believes this man causing the damage. On a personal note I would like to ask if the agero team fells good about what they do all day when they come home for dinner. Run people around so they give up and make poor people pay for the damage their company caused
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Please make sure my address is correct for the receipt of the check for damages: [redacted] [redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]