What the business is stating is a flat out lieThe conversation I had with Mr [redacted] was rude and condescendingThe invoice I sent was sent from the dealership, was submitted in exactly the manner it was sent to AGEROI explain that the company could verify the document simply by contacting the dealership, if they felt it was fraudulentHe stated he was not going to do so because that would be a courtesyI fail to understand why their business processes does not allow for verification prior to payment I am now days and associated cost without the use of my vehicle.Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Please Reopen the complaintI had missed the original email because of the large amount of spam I receiveI read through there response and I have to reject itI had told [redacted] that my truck has a shorting out problem and I have jumped it numerous times because of it and had not had a problem with the batteryHe said see you have said you did it before I said on the truck not on the Truck Pt cruiser is not a truckFurther more the manual door locks are brokenSo I would not be able to get into the car with out causing damage if the battery died in the pastThat is why I called Agero.This is a brand new battery paid for February 27th of this year that has never been jumpedHe is just twisting my wordsI also have a video from this incident that everyone I have shown it to with the exception of the agero team believes this man causing the damageOn a personal note I would like to ask if the agero team fells good about what they do all day when they come home for dinnerRun people around so they give up and make poor people pay for the damage their company caused Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [I cannot accept this response, Agero did not send a representative to review my damage and to see if it was consistent with any damage on [redacted] 's towing vehicleIf they are not using proper towing equipment I would see that as a liabilityI want that reviewed.] Regards, [redacted] ***
Good afternoon,We have reviewed the recent damage complaint for the customer who requested a roadside service on a [redacted] The customer reported damage to the vehicle after the roadside serviceThe final liability decision is that we were not able to determine that the service provider (tow truck) caused the damage presented in the customer's photos.The customer does not note in the above complaint that the vehicle required a tow after a front end collision with an object in the road causing the passenger front tire to go flatThe photos of the vehicle show damages on passenger side and scraping underneath the vehicleThe damage is not consistent with the contact points of a wheel lift tow truck We are unable to honor the damage complaint because there isn’t any evidence that the service provider did anything negligent to cause the damages in question Our company is not an insurance company and the service provider is an independent contractor If the customer believes that the damage was not caused by the original accident we will be glad to provide the him with service providers insurance information for a complete insurance investigation of the alleged damage
Good afternoon,Please be advised that we called the customer and discussed the claim furtherWe advised the customer that the weld joint at the catalytic converter is corroded and is the cause of the failureThere is carbon around the opening that indicates that this has been an ongoing issueThe exhaust has not been jolted in any way and the hangers show that the exhaust has not been disturbedThe metal failed around the flange which means this is not service related damageThe customer is not in agreement with the decisionWe advised the customer that we are standing by the original denial decision based on the facts and evidence
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I provided pictures of the underside of the drivers side running board as requestedThose images clearly show cable marks from the tow trucks winch cable on the underside of the running boardI also provided a host of other pictures that clearly lay out what happened, and how it happened.There has to date never been any mention of any "damage waiver" or "any notations"This is the very first time I have heard anything about that and I even raised that issue in my letter to themFurther, the only paper I ever signed was for the provided service, I was asked if I recall correctly to put in the address for the service and sign for itNor did the driver have any snatch block of any kindI even said at the time that normally they have something so they can pull the truck from the correct angle rather than diagonally as he was pulling it, and the driver said he didn't have anything on the truckHe attempted several times to cross his tow hook over the cable to get a better angle, and on a few occasions the cable slipped off the hook as he didn't have the correct equipment.As to evidence that the driver caused the vehicle to come in contact with the treesI can't imagine anything more realistic than the fact that had the tree been here as claimed it would be physically impossible to have made contact with only the lower portion of my door rather than the entire side of the truckThe only possible way for only the lower portion of the door to be impacted is if the tree is cut down before the vehicle contacts the treeI suppose if you feel calling someone on the phone and saying "Based on everything you provided we can't PROVE that the tow truck driver did this, and so you should file it through your insurance company", while ignoring the pictures, the eye witness accounts and the prior driver they sent then yes I suppose in some manner "The customer was contacted by phone and email where he was provided with a detailed explanation." Though honestly, there were no details beyond "we're unable to PROVE it" which frankly, unless there was a video tape, or you were physically here at the time, would be the case for any complaint ever filedI was here, and fine you want to discount my statement because I'm the vehicle owner, but to just ignore the neighbor that was also here, as well as the cable marks to the drivers side, the trees that were cut down, that really just doesn't make any sense at all to meIf someone from Agero were to take the time and come out here and take a look at the trees they would clearly discern without any doubt that there was no possible way I could have hit the tree as they are insinuating and damaged only the bottom of the door as can be seen in the picturesThere's also absolutely no way to ignore the cable winch marks on the underside of the drivers running board.And yes, this truck does have full coverage, and yes I could put it through my insurance, which is what I would have done if this was my faultHowever, under the circumstances I really don't see why I should be forced to do so.Regards, [redacted]
Good morning,We reviewed the customer's complaint against the independent service provider sent out to assist for a lockout After review of the photos and statements from the customer and service provider, we sent the customer the following explanation for the reason we could not hold the service provider liable for scratches on the vehicle The customer does not agree with the decision The customer was present and signed the service provider's slip at the time of service without mention of the scratches depicted in the photos.• The customer stated the reason for the call was keys locked in vehicle • The customer was present at time of lock out service • The customer stated the driver tried the driver side door and did get door open • Customer stated that she did callback in to report damage to roadside dispatcher same day • When a lockout service is performed the driver tries to create a space at the top corner of the door, so that the air wedge can be slipped in and inflated, then allowing the driver to reach in with the runner coated long reach tool and press the unlock mechanism with the long reach tool • The images reflect non-uniform scratches by the door handle and back gas tank that do not appear to consistent with a lock out service • Tow vendor and customer agree the tow slip was signed after service was completed • Upon reviewing the information, the damage is not consistent with the service Based on the information provided, we are unable to honor the complaint because there is no evidence that the provider did anything negligent to cause damage to the vehicle
Good afternoon,We have located Ms***’s request for service from our database, there was not a payment for serviceThe service was placed on hold, and then the service was canceled the following day As of today, we had the pleasure of speaking with Ms***We discussed her roadside concerns and Ms [redacted] informed me that she was advised that there was no charge displaying for her service, however she has a credit card transaction numberWe requested that she forward the transaction information to usWe provided her with our contact informationMs [redacted] advised that she will follow up with usIf the charge has not dropped off, we will ensure that the credit is reimbursed to the customer
Mr [redacted] , Legal Dept(Agero) and I agreed to resolved complaint re: my truck damaged for the amount of $ He stated a B-bag [redacted] would be @ my doorstep on 4-4-with the check enclosed[redacted]
Revdex.com: I have reviewed the response submitted by the business to complaint # [redacted] I did receive an apology on my voicemail, I am unsure as to what else could be doneIt still feels like I was treated unfairly for the service I pay forI don't feel as though it should just go awayIt should be something for other costumers to review if they perhaps are looking for a similar service to purchase, just like a review of any product or serviceWill this stay on their record? Will other consumers be able to view the history of it? Regards, [redacted] ***
Good afternoon,Based off of the evidence that has been provided by the customer, our company continues to stand by our original decisionThe evidence that was provided does not show the damages to the customer's vehicle while still attached to the vehicleAll photographs that were provided, show the damage after the parts were removed from the vehicleOur company spoke with the towing company who serviced this vehicle and they also are denying that they caused these damagesThe of damage in question is also not a typical damage that would be found from being towedIf the customer has additional evidence that they would like to provide, we would be more than happy to review the evidence further
Good afternoon,Please be advised that we have reached out to the customer to request additional supporting documentationWe are currently awaiting additional information from the customer for review
Good afternoon,The customer alleged that the service provider was negligent when his spare tire was mountedWe reviewed the customer's complaint and we are not able to find evidence the service provider was negligent when changing the tire The wheel should be re-tourqued after a tire change and should not exceed 50-miles of driving before doing so The service provider's generally provide this information at the time of service but the maintenance of the vehicle is not within their controlIn the intitial complaint the customer advised that he had driven miles after the tire change and was driving 75-MPH on the full size temporary spare when the lugs loosened As a result, we could not find any evidence that the problems the customer experienced were the result of any negligence by the service provider
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Good afternoon,Please be advised that we have reviewed the customer's complaint in detailBelow is our findings related to this complaint.We have reviewed the damage complaint for [redacted] ***, who requested roadside service for his [redacted] Mr [redacted] reports damage to the passenger side front bumper and trunk liner as a result of the roadside serviceBased on the information provided, we will deny the damage complaintThe reasons behind the decision are: Reason for service – Flat front driver side tireDate of service – 1/6/Date Reported – 1/7/ [redacted] Member states that he does not know what caused the flat tire [redacted] Member states that the first tech came out and he did not have the correct tools for the tire change [redacted] Member states that the first tech checked his trunk to see if his car came with the tool and he ripped the trunk lining [redacted] Member states that the driver left and a second company came and they arrived with a flatbed [redacted] Member states that the driver winched the car up from the front while he sat in the flatbed during the loading, as it was very cold [redacted] Member states that when the driver got back into the flatbed he told him that he broke the bumper due to the chain and the cold weather [redacted] Member states that the car was towed to his home and he did not look at the damage until the following Monday, as he had it towed a second time from his home to the tire shop [redacted] Provider reports that the vehicle was towed using a flatbed and loaded front end facingProvider reports that the damaged claimed was caused from the pothole that the member hit causing the flat tire [redacted] We are unable to honor the damage complaintThe damage to the bumper is not consistent with a chain rubbing against the bumperThe bumper is broken off in pieces but not in the area where the chain might contact the bumperThere is visible damage high up on the wheel well not consistent with an impact from a chainThe member did not look at the damage until the following Monday after the tow service and the vehicle has been towed a second time prior to securing photos of the damage alleged
Good afternoon,When the customer initially contacted us she advised that she did not witness the damage at the time of service but discovered this damage at the repair shopWe were not able to find that the tow company was responsible for the following reasons The information below was provided to the customerDate of the tow – 10/4/ Date Reported to Agero – 10/18/16• The reason for the service was a no start.• The customer was present for the tow.• The customer did not notice the damage until she picked the vehicle up from the repair shop.• The damage was not reported until days later.• The repair shops statement contradicts the insured’s statement stating the vehicle was loaded front first.• The repair shop did not notify the insured about the damage.• The service provider reported this as a routine tow.• The damage is not consistent with a flatbed tow.• At this time, based on the facts and evidence submitted we are not able to honor the damage complaintWe are unable to honor the damage complaint because there isn’t any evidence that the provider did anything negligent to cause the damage in question
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [I spoke to the owner of the tow company on 2/or 2/I don't have it in front of me but I sent the attachment last night and she was not informed of this at that pointThe owner of the tow company said that was the first she heard of it on 2/or 2/ That is long after they closed the case the first week of FebruaryMy car sat for business days waiting to be fixed and waiting for them to ask what they needed.They looked and assigned the case after the car was fixed so the part was off itIt was assigned 2/looked at 2/ case after the car was fixed e.gcase after the car was fixed over a week later Regards, [redacted]
Good morning,Please be advised that we have reviewed the customer's complaint in full detailWe have confirmed that the full payment has been issued and the customer should be receiving it within business daysWe would like to take this time to apologize for any issues that this may have causedPlease let us know if you need anything further
What the business is stating is a flat out lieThe conversation I had with Mr [redacted] was rude and condescendingThe invoice I sent was sent from the dealership, was submitted in exactly the manner it was sent to AGEROI explain that the company could verify the document simply by contacting the dealership, if they felt it was fraudulentHe stated he was not going to do so because that would be a courtesyI fail to understand why their business processes does not allow for verification prior to payment I am now days and associated cost without the use of my vehicle.Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Please Reopen the complaintI had missed the original email because of the large amount of spam I receiveI read through there response and I have to reject itI had told [redacted] that my truck has a shorting out problem and I have jumped it numerous times because of it and had not had a problem with the batteryHe said see you have said you did it before I said on the truck not on the Truck Pt cruiser is not a truckFurther more the manual door locks are brokenSo I would not be able to get into the car with out causing damage if the battery died in the pastThat is why I called Agero.This is a brand new battery paid for February 27th of this year that has never been jumpedHe is just twisting my wordsI also have a video from this incident that everyone I have shown it to with the exception of the agero team believes this man causing the damageOn a personal note I would like to ask if the agero team fells good about what they do all day when they come home for dinnerRun people around so they give up and make poor people pay for the damage their company caused Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [I cannot accept this response, Agero did not send a representative to review my damage and to see if it was consistent with any damage on [redacted] 's towing vehicleIf they are not using proper towing equipment I would see that as a liabilityI want that reviewed.] Regards, [redacted] ***
Good afternoon,We have reviewed the recent damage complaint for the customer who requested a roadside service on a [redacted] The customer reported damage to the vehicle after the roadside serviceThe final liability decision is that we were not able to determine that the service provider (tow truck) caused the damage presented in the customer's photos.The customer does not note in the above complaint that the vehicle required a tow after a front end collision with an object in the road causing the passenger front tire to go flatThe photos of the vehicle show damages on passenger side and scraping underneath the vehicleThe damage is not consistent with the contact points of a wheel lift tow truck We are unable to honor the damage complaint because there isn’t any evidence that the service provider did anything negligent to cause the damages in question Our company is not an insurance company and the service provider is an independent contractor If the customer believes that the damage was not caused by the original accident we will be glad to provide the him with service providers insurance information for a complete insurance investigation of the alleged damage
Good afternoon,Please be advised that we called the customer and discussed the claim furtherWe advised the customer that the weld joint at the catalytic converter is corroded and is the cause of the failureThere is carbon around the opening that indicates that this has been an ongoing issueThe exhaust has not been jolted in any way and the hangers show that the exhaust has not been disturbedThe metal failed around the flange which means this is not service related damageThe customer is not in agreement with the decisionWe advised the customer that we are standing by the original denial decision based on the facts and evidence
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I provided pictures of the underside of the drivers side running board as requestedThose images clearly show cable marks from the tow trucks winch cable on the underside of the running boardI also provided a host of other pictures that clearly lay out what happened, and how it happened.There has to date never been any mention of any "damage waiver" or "any notations"This is the very first time I have heard anything about that and I even raised that issue in my letter to themFurther, the only paper I ever signed was for the provided service, I was asked if I recall correctly to put in the address for the service and sign for itNor did the driver have any snatch block of any kindI even said at the time that normally they have something so they can pull the truck from the correct angle rather than diagonally as he was pulling it, and the driver said he didn't have anything on the truckHe attempted several times to cross his tow hook over the cable to get a better angle, and on a few occasions the cable slipped off the hook as he didn't have the correct equipment.As to evidence that the driver caused the vehicle to come in contact with the treesI can't imagine anything more realistic than the fact that had the tree been here as claimed it would be physically impossible to have made contact with only the lower portion of my door rather than the entire side of the truckThe only possible way for only the lower portion of the door to be impacted is if the tree is cut down before the vehicle contacts the treeI suppose if you feel calling someone on the phone and saying "Based on everything you provided we can't PROVE that the tow truck driver did this, and so you should file it through your insurance company", while ignoring the pictures, the eye witness accounts and the prior driver they sent then yes I suppose in some manner "The customer was contacted by phone and email where he was provided with a detailed explanation." Though honestly, there were no details beyond "we're unable to PROVE it" which frankly, unless there was a video tape, or you were physically here at the time, would be the case for any complaint ever filedI was here, and fine you want to discount my statement because I'm the vehicle owner, but to just ignore the neighbor that was also here, as well as the cable marks to the drivers side, the trees that were cut down, that really just doesn't make any sense at all to meIf someone from Agero were to take the time and come out here and take a look at the trees they would clearly discern without any doubt that there was no possible way I could have hit the tree as they are insinuating and damaged only the bottom of the door as can be seen in the picturesThere's also absolutely no way to ignore the cable winch marks on the underside of the drivers running board.And yes, this truck does have full coverage, and yes I could put it through my insurance, which is what I would have done if this was my faultHowever, under the circumstances I really don't see why I should be forced to do so.Regards, [redacted]
Good morning,We reviewed the customer's complaint against the independent service provider sent out to assist for a lockout After review of the photos and statements from the customer and service provider, we sent the customer the following explanation for the reason we could not hold the service provider liable for scratches on the vehicle The customer does not agree with the decision The customer was present and signed the service provider's slip at the time of service without mention of the scratches depicted in the photos.• The customer stated the reason for the call was keys locked in vehicle • The customer was present at time of lock out service • The customer stated the driver tried the driver side door and did get door open • Customer stated that she did callback in to report damage to roadside dispatcher same day • When a lockout service is performed the driver tries to create a space at the top corner of the door, so that the air wedge can be slipped in and inflated, then allowing the driver to reach in with the runner coated long reach tool and press the unlock mechanism with the long reach tool • The images reflect non-uniform scratches by the door handle and back gas tank that do not appear to consistent with a lock out service • Tow vendor and customer agree the tow slip was signed after service was completed • Upon reviewing the information, the damage is not consistent with the service Based on the information provided, we are unable to honor the complaint because there is no evidence that the provider did anything negligent to cause damage to the vehicle
Good morning, Please be advised that a payment in the amount of $has been submitted for full reimbursement to the customer
Good afternoon,We have located Ms***’s request for service from our database, there was not a payment for serviceThe service was placed on hold, and then the service was canceled the following day As of today, we had the pleasure of speaking with Ms***We discussed her roadside concerns and Ms [redacted] informed me that she was advised that there was no charge displaying for her service, however she has a credit card transaction numberWe requested that she forward the transaction information to usWe provided her with our contact informationMs [redacted] advised that she will follow up with usIf the charge has not dropped off, we will ensure that the credit is reimbursed to the customer
Mr [redacted] , Legal Dept(Agero) and I agreed to resolved complaint re: my truck damaged for the amount of $ He stated a B-bag [redacted] would be @ my doorstep on 4-4-with the check enclosed[redacted]
Revdex.com: I have reviewed the response submitted by the business to complaint # [redacted] I did receive an apology on my voicemail, I am unsure as to what else could be doneIt still feels like I was treated unfairly for the service I pay forI don't feel as though it should just go awayIt should be something for other costumers to review if they perhaps are looking for a similar service to purchase, just like a review of any product or serviceWill this stay on their record? Will other consumers be able to view the history of it? Regards, [redacted] ***
Good afternoon,Based off of the evidence that has been provided by the customer, our company continues to stand by our original decisionThe evidence that was provided does not show the damages to the customer's vehicle while still attached to the vehicleAll photographs that were provided, show the damage after the parts were removed from the vehicleOur company spoke with the towing company who serviced this vehicle and they also are denying that they caused these damagesThe of damage in question is also not a typical damage that would be found from being towedIf the customer has additional evidence that they would like to provide, we would be more than happy to review the evidence further
Good afternoon,Please be advised that we have reached out to the customer to request additional supporting documentationWe are currently awaiting additional information from the customer for review
Good afternoon,The customer alleged that the service provider was negligent when his spare tire was mountedWe reviewed the customer's complaint and we are not able to find evidence the service provider was negligent when changing the tire The wheel should be re-tourqued after a tire change and should not exceed 50-miles of driving before doing so The service provider's generally provide this information at the time of service but the maintenance of the vehicle is not within their controlIn the intitial complaint the customer advised that he had driven miles after the tire change and was driving 75-MPH on the full size temporary spare when the lugs loosened As a result, we could not find any evidence that the problems the customer experienced were the result of any negligence by the service provider
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Good afternoon,Please be advised that we have reviewed the customer's complaint in detailBelow is our findings related to this complaint.We have reviewed the damage complaint for [redacted] ***, who requested roadside service for his [redacted] Mr [redacted] reports damage to the passenger side front bumper and trunk liner as a result of the roadside serviceBased on the information provided, we will deny the damage complaintThe reasons behind the decision are: Reason for service – Flat front driver side tireDate of service – 1/6/Date Reported – 1/7/ [redacted] Member states that he does not know what caused the flat tire [redacted] Member states that the first tech came out and he did not have the correct tools for the tire change [redacted] Member states that the first tech checked his trunk to see if his car came with the tool and he ripped the trunk lining [redacted] Member states that the driver left and a second company came and they arrived with a flatbed [redacted] Member states that the driver winched the car up from the front while he sat in the flatbed during the loading, as it was very cold [redacted] Member states that when the driver got back into the flatbed he told him that he broke the bumper due to the chain and the cold weather [redacted] Member states that the car was towed to his home and he did not look at the damage until the following Monday, as he had it towed a second time from his home to the tire shop [redacted] Provider reports that the vehicle was towed using a flatbed and loaded front end facingProvider reports that the damaged claimed was caused from the pothole that the member hit causing the flat tire [redacted] We are unable to honor the damage complaintThe damage to the bumper is not consistent with a chain rubbing against the bumperThe bumper is broken off in pieces but not in the area where the chain might contact the bumperThere is visible damage high up on the wheel well not consistent with an impact from a chainThe member did not look at the damage until the following Monday after the tow service and the vehicle has been towed a second time prior to securing photos of the damage alleged
Good afternoon,When the customer initially contacted us she advised that she did not witness the damage at the time of service but discovered this damage at the repair shopWe were not able to find that the tow company was responsible for the following reasons The information below was provided to the customerDate of the tow – 10/4/ Date Reported to Agero – 10/18/16• The reason for the service was a no start.• The customer was present for the tow.• The customer did not notice the damage until she picked the vehicle up from the repair shop.• The damage was not reported until days later.• The repair shops statement contradicts the insured’s statement stating the vehicle was loaded front first.• The repair shop did not notify the insured about the damage.• The service provider reported this as a routine tow.• The damage is not consistent with a flatbed tow.• At this time, based on the facts and evidence submitted we are not able to honor the damage complaintWe are unable to honor the damage complaint because there isn’t any evidence that the provider did anything negligent to cause the damage in question
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [I spoke to the owner of the tow company on 2/or 2/I don't have it in front of me but I sent the attachment last night and she was not informed of this at that pointThe owner of the tow company said that was the first she heard of it on 2/or 2/ That is long after they closed the case the first week of FebruaryMy car sat for business days waiting to be fixed and waiting for them to ask what they needed.They looked and assigned the case after the car was fixed so the part was off itIt was assigned 2/looked at 2/ case after the car was fixed e.gcase after the car was fixed over a week later Regards, [redacted]
Good morning,Please be advised that we have reviewed the customer's complaint in full detailWe have confirmed that the full payment has been issued and the customer should be receiving it within business daysWe would like to take this time to apologize for any issues that this may have causedPlease let us know if you need anything further