Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards,
[redacted]
Good afternoon, With the additional information provided by the customer, we are reviewing the complaint for a second time. It appears that the customer requested a tow for two identical vehicle make and models with a battery problem. in the same location. When our system determined that the service for one vehicle, at the same address, with the same problem was completed it closed out the work order. While this is a highly unusual circumstance, we apologize that we did not catch the error. Our Customer Care Team will be reaching out to the customer today to resolve this matter.
Revdex.com:
I have reviewed the response submitted by the business to complaint #[redacted]. I did receive an apology on my voicemail, I am unsure as to what else could be done. It still feels like I was treated unfairly for the service I pay for. I don't feel as though it should just go away. It should be something for other costumers to review if they perhaps are looking for a similar service to purchase, just like a review of any product or service. Will this stay on their record? Will other consumers be able to view the history of it?
Regards,
[redacted]
Good morning,Please be advised that the customer has been contacted about this complaint this morning. We advised the customer that we have placed a stop pay on her current check. We confirmed that we have issued a new check via [redacted] for Monday delivery.
Good afternoon, We received the required documentation and completed our review process. We contacted the customer to advise that our company will be covering the cost of the key at the amount requested. We believe that this matter has been resolved to the satisfaction...
Good afternoon,We contacted Ms. [redacted] in response to her complaint that the check was not received. We advised Ms. [redacted] that we spoke to her son in mid-March and verified that we issued a check by regular mail in the full amount to the home address on file. I provided the check number and...
the address on the mailing label. Ms. [redacted]'s son advised that the check had not been received. We advised that we could reissue a 2nd check. However, we do have to wait 30 business days from the mailing date to reissue a 2nd check since the address we have on file was been confirmed to be correct by Mr. [redacted]. At this time, it has been 30 days from the time first check was sent and a new check has been reissued.I advised Ms. [redacted] that the check has been reissued and will be mailed on 4/14/2016 to the address on file. Ms. [redacted] ag[redacted] to contact me when the check is received.We contacted the bank and verified that the check was processed. I apologized to Ms. [redacted] for any inconvenience and she seemed satisfied with the follow up and resolution.
Good morning,Please be advised that we have reviewed the customer's complaint in full detail. We have confirmed that the full payment has been issued and the customer should be receiving it within 7 business days. We would like to take this time to apologize for any issues that this may have...
caused. Please let us know if you need anything further.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Regards,
[redacted]
We have reviewed the recent damage complaint on the 2007 [redacted] Series 5 for [redacted]; where it was indicated that the service provider caused damage to the vehicle’s wiring for the water pump. We reviewed all the provided information regarding the complaint, and did not find sufficient evidence...
to support that Pop A Lock caused damage or acted negligently during the service event. Below is the information pertaining to the decision: • Reason for RSA: Vehicle would not start. • Type of Service provided: Jump start • If towed, how was the vehicle towed? NA • Location of the damage: Water pump wiring • Estimate amount: 682.10 • Is there any pre-tow damage documentation? No. • Any witnesses? No. • Please detail the reasoning behind your recommendation: Provider uses reverse polarity jump box. Independent Appraiser went out and inspected the damage. Vehicle was towed to the shop five days earlier by the owner and the reason would not be disclosed. The IA found out there is no reason for the service provider to damage the water pump wiring by a jump start.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
My vehicle did not have a " front end collision" I ran over a object that only impacted my tire. Me vehicle did not make contact with the object struck anywhere but the tire. I saw the damage happen from the truck and the driver addmitted to me that he did the damage. I followed all protocol but for a company like Arego I guess they don't think it's good enough? I am once again asking for my repairs to be covered because the tow company you contracted damaged my car. The pictures show damage to the underneath middle which if it was fro the object that gave me a flat wouldn't have caused a flat as the middle of my vehicle would have been hit and not my tire. Why not question the driver about how he changed his statement to me once he knew I had to file a damage report? This is a new vehicle that only had 1140 miles at time of tow and had no previous damage which I would not have a problem saying under oath that [redacted] Towing is responsible for the damage and Arego should hold them liable for 632.44. You can send someone to look at the [redacted] at anytime and I won't stop until they are held liable as they caused the damage and I won't pay.out of.my.pocket for something that did.
Regards,
[redacted]
Good afternoon,Our company provided a response twice regarding this complaint.The customer was not able to provide evidence that the service provider was negligent when he changed the tire.The customer's statement to our agent includes the fact that that the vehicle was driven 500 miles after tire change and was traveling at 75-80 mph when he experienced the problem with the wheel. The customer is responsible for the proper maintenance and servicing of their vehicle, including proper wheel maintenance which includes re-tourque of the wheel after a tire change on the road. There is no evidence that the service provider did anything negligent when he installed the spare tire 500 miles prior to the problem with the wheel.
Good morning,We called the customer on 8/18/17 and discussed the damage complaint. The vehicle lost air in the tire for an unknown reason. The customer stated that the tire did not have a nail or a cut in the tire. The photos show that part of the steel belt is wedged between the lip of the rim...
and the bead of the tire. This indicates that there was a defect in the tire. This vehicle is brand new and has 1500 miles on it. We advised the customer that the service provider by adding air did not ruin this tire. The facts indicate that this is a tire warranty issue and the customer should address this with the manufacturer of the tire. ([redacted]) The customer was not happy with our decision.
Good morning,Please be advised that we received the customer's paid invoice yesterday which is currently under review. The customer had his vehicle repaired prior to submitting this complaint which means there are no pictures of the damages. We are reviewing the customer's complaint as a priority and will be in touch with him within 24 hrs.
Good afternoon, Please find our finding's listed below for your review.On 1/13/2015 the following denial reasons were delivered to the customer:Vehicle was towed due to ball joint and axle issues on
12/13/14. * Vehicle was brought to the customer's
house. * Vehicle sat there for two...
weeks. * Service Provider then towed the vehicle to
the customer's son's house. * Service Provider used a wheel lift then a
flatbed tow truck. * There is oil and fluids all over the bed
that are fresh. * The estimate is for axle and ball joint
damage. Not the claimed transmission damage. * Customer needs to prove the transmission
damagesWe also took a statement from [redacted] at the [redacted] where he confirmed all of the damages in question were not related to the tow and were as direct cause to the ball joint letting go. At this time we stand firm on our original decision to deny this complaint.
Good morning,I will ensure that Mr. [redacted] reaches out to all parties today to discuss this further and to hopefully bring this to a full resolution.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
[I spoke to the owner of the tow company on 2/23 or 2/26 I don't have it in front of me but I sent the attachment last night and she was not informed of this at that point. The owner of the tow company said that was the first she heard of it on 2/26 or 2/23. That is long after they closed the case the first week of February. My car sat for 7 business days waiting to be fixed and waiting for them to ask what they needed.They looked and assigned the case after the car was fixed so the part was off it. It was assigned 2/6 looked at 2/8. case after the car was fixed e.g. case after the car was fixed over a week later.
Regards,
[redacted]
Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I have rejected this comments because the fact that my representative nor the managers whom I have left messages with has contacted me. IS that your standard business practice?? I am asking again and actually called today to confirm that you all have received the information from the appraiser and again I need a time frame regarding my case. Your response to this complaint appears to be extremely nonchalant. Just so we are on the same page I am asking for a call to confirm the status of my case. Would someone please call me to discuss.
Regards,
[redacted]
Mr. [redacted], Legal Dept. (Agero) and I agreed to resolved complaint re: my truck damaged for the amount of $674.56. He stated a B-bag [redacted] would be @ my doorstep on 4-4-2016 with the check enclosed.[redacted]
Good afternoon,Please be advised that we called the customer and discussed the claim further. We advised the customer that the weld joint at the catalytic converter is corroded and is the cause of the failure. There is carbon around the opening that indicates that this has been an ongoing issue. The...
exhaust has not been jolted in any way and the hangers show that the exhaust has not been disturbed. The metal failed around the flange which means this is not service related damage. The customer is not in agreement with the decision. We advised the customer that we are standing by the original denial decision based on the facts and evidence.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards,
[redacted]
Good afternoon, With the additional information provided by the customer, we are reviewing the complaint for a second time. It appears that the customer requested a tow for two identical vehicle make and models with a battery problem. in the same location. When our system determined that the service for one vehicle, at the same address, with the same problem was completed it closed out the work order. While this is a highly unusual circumstance, we apologize that we did not catch the error. Our Customer Care Team will be reaching out to the customer today to resolve this matter.
Revdex.com:
I have reviewed the response submitted by the business to complaint #[redacted]. I did receive an apology on my voicemail, I am unsure as to what else could be done. It still feels like I was treated unfairly for the service I pay for. I don't feel as though it should just go away. It should be something for other costumers to review if they perhaps are looking for a similar service to purchase, just like a review of any product or service. Will this stay on their record? Will other consumers be able to view the history of it?
Regards,
[redacted]
Good morning,Please be advised that the customer has been contacted about this complaint this morning. We advised the customer that we have placed a stop pay on her current check. We confirmed that we have issued a new check via [redacted] for Monday delivery.
Good afternoon, We received the required documentation and completed our review process. We contacted the customer to advise that our company will be covering the cost of the key at the amount requested. We believe that this matter has been resolved to the satisfaction...
of the customer at this time.
Good afternoon,We contacted Ms. [redacted] in response to her complaint that the check was not received. We advised Ms. [redacted] that we spoke to her son in mid-March and verified that we issued a check by regular mail in the full amount to the home address on file. I provided the check number and...
the address on the mailing label. Ms. [redacted]'s son advised that the check had not been received. We advised that we could reissue a 2nd check. However, we do have to wait 30 business days from the mailing date to reissue a 2nd check since the address we have on file was been confirmed to be correct by Mr. [redacted]. At this time, it has been 30 days from the time first check was sent and a new check has been reissued.I advised Ms. [redacted] that the check has been reissued and will be mailed on 4/14/2016 to the address on file. Ms. [redacted] ag[redacted] to contact me when the check is received.We contacted the bank and verified that the check was processed. I apologized to Ms. [redacted] for any inconvenience and she seemed satisfied with the follow up and resolution.
Good morning,Please be advised that we have reviewed the customer's complaint in full detail. We have confirmed that the full payment has been issued and the customer should be receiving it within 7 business days. We would like to take this time to apologize for any issues that this may have...
caused. Please let us know if you need anything further.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Regards,
[redacted]
We have reviewed the recent damage complaint on the 2007 [redacted] Series 5 for [redacted]; where it was indicated that the service provider caused damage to the vehicle’s wiring for the water pump. We reviewed all the provided information regarding the complaint, and did not find sufficient evidence...
to support that Pop A Lock caused damage or acted negligently during the service event. Below is the information pertaining to the decision: • Reason for RSA: Vehicle would not start. • Type of Service provided: Jump start • If towed, how was the vehicle towed? NA • Location of the damage: Water pump wiring • Estimate amount: 682.10 • Is there any pre-tow damage documentation? No. • Any witnesses? No. • Please detail the reasoning behind your recommendation: Provider uses reverse polarity jump box. Independent Appraiser went out and inspected the damage. Vehicle was towed to the shop five days earlier by the owner and the reason would not be disclosed. The IA found out there is no reason for the service provider to damage the water pump wiring by a jump start.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
My vehicle did not have a " front end collision" I ran over a object that only impacted my tire. Me vehicle did not make contact with the object struck anywhere but the tire. I saw the damage happen from the truck and the driver addmitted to me that he did the damage. I followed all protocol but for a company like Arego I guess they don't think it's good enough? I am once again asking for my repairs to be covered because the tow company you contracted damaged my car. The pictures show damage to the underneath middle which if it was fro the object that gave me a flat wouldn't have caused a flat as the middle of my vehicle would have been hit and not my tire. Why not question the driver about how he changed his statement to me once he knew I had to file a damage report? This is a new vehicle that only had 1140 miles at time of tow and had no previous damage which I would not have a problem saying under oath that [redacted] Towing is responsible for the damage and Arego should hold them liable for 632.44. You can send someone to look at the [redacted] at anytime and I won't stop until they are held liable as they caused the damage and I won't pay.out of.my.pocket for something that did.
Regards,
[redacted]
Good afternoon,Our company provided a response twice regarding this complaint.The customer was not able to provide evidence that the service provider was negligent when he changed the tire.The customer's statement to our agent includes the fact that that the vehicle was driven 500 miles after tire change and was traveling at 75-80 mph when he experienced the problem with the wheel. The customer is responsible for the proper maintenance and servicing of their vehicle, including proper wheel maintenance which includes re-tourque of the wheel after a tire change on the road. There is no evidence that the service provider did anything negligent when he installed the spare tire 500 miles prior to the problem with the wheel.
Good morning,We called the customer on 8/18/17 and discussed the damage complaint. The vehicle lost air in the tire for an unknown reason. The customer stated that the tire did not have a nail or a cut in the tire. The photos show that part of the steel belt is wedged between the lip of the rim...
and the bead of the tire. This indicates that there was a defect in the tire. This vehicle is brand new and has 1500 miles on it. We advised the customer that the service provider by adding air did not ruin this tire. The facts indicate that this is a tire warranty issue and the customer should address this with the manufacturer of the tire. ([redacted]) The customer was not happy with our decision.
Good morning,Please be advised that we received the customer's paid invoice yesterday which is currently under review. The customer had his vehicle repaired prior to submitting this complaint which means there are no pictures of the damages. We are reviewing the customer's complaint as a priority and will be in touch with him within 24 hrs.
Good afternoon, Please find our finding's listed below for your review.On 1/13/2015 the following denial reasons were delivered to the customer:Vehicle was towed due to ball joint and axle issues on
12/13/14. * Vehicle was brought to the customer's
house. * Vehicle sat there for two...
weeks. * Service Provider then towed the vehicle to
the customer's son's house. * Service Provider used a wheel lift then a
flatbed tow truck. * There is oil and fluids all over the bed
that are fresh. * The estimate is for axle and ball joint
damage. Not the claimed transmission damage. * Customer needs to prove the transmission
damagesWe also took a statement from [redacted] at the [redacted] where he confirmed all of the damages in question were not related to the tow and were as direct cause to the ball joint letting go. At this time we stand firm on our original decision to deny this complaint.
Good morning,I will ensure that Mr. [redacted] reaches out to all parties today to discuss this further and to hopefully bring this to a full resolution.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
[I spoke to the owner of the tow company on 2/23 or 2/26 I don't have it in front of me but I sent the attachment last night and she was not informed of this at that point. The owner of the tow company said that was the first she heard of it on 2/26 or 2/23. That is long after they closed the case the first week of February. My car sat for 7 business days waiting to be fixed and waiting for them to ask what they needed.They looked and assigned the case after the car was fixed so the part was off it. It was assigned 2/6 looked at 2/8. case after the car was fixed e.g. case after the car was fixed over a week later.
Regards,
[redacted]
Better Business...
Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I have rejected this comments because the fact that my representative nor the managers whom I have left messages with has contacted me. IS that your standard business practice?? I am asking again and actually called today to confirm that you all have received the information from the appraiser and again I need a time frame regarding my case. Your response to this complaint appears to be extremely nonchalant. Just so we are on the same page I am asking for a call to confirm the status of my case. Would someone please call me to discuss.
Regards,
[redacted]
Mr. [redacted], Legal Dept. (Agero) and I agreed to resolved complaint re: my truck damaged for the amount of $674.56. He stated a B-bag [redacted] would be @ my doorstep on 4-4-2016 with the check enclosed.[redacted]
Good afternoon,Please be advised that we called the customer and discussed the claim further. We advised the customer that the weld joint at the catalytic converter is corroded and is the cause of the failure. There is carbon around the opening that indicates that this has been an ongoing issue. The...
exhaust has not been jolted in any way and the hangers show that the exhaust has not been disturbed. The metal failed around the flange which means this is not service related damage. The customer is not in agreement with the decision. We advised the customer that we are standing by the original denial decision based on the facts and evidence.