Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
On May 4, 2017:My phone records indicate:10:57am - Tow truck driver called me to as for directions to the car. I provided directions as I was with the vehicle.11:17am - I called the repair facility to let them know the car was on the way and I would like someone to determine why it won't start.11:40am- I received a call from the repair facility. They stated they saw the tow truck driver look at the back of the vehicle where it was damaged and left. They would take a picture of the damage as soon as they could get back out there.12:02pm- I received a photo of the damage to the car.12:05pm- I reported the damage to Agero. This leaves minutes for the damage to occur. Based on popular mapping software, it takes minutes for a vehicle to go from the origin to the repair facility. During the next minutes the driver entered the parking area, asked where to put the car, tried to put the car in the back bay and failed, proceeded to drop the car off in another location, look at the damage, and leave. After 5pm, I arrived to inspect the damage when I found another employee had called the police to report a hit and run on the tow truck driver since the tow truck driver clearly hit his car with my car in tow while attempting to put the car in the back bay area. The police arrived and took a report from the employee. I saw the damage to his car, and it matched the damage to my car. It is constant with being hit while the tow truck attempted to put my car in the back bay area. The damage to my car indicates that the car was elevated by the front when it happened. The angle of the damage is consistent with the angle the tow truck lifted the car. It is extremely unlikely the damage occurred by anyone other than the tow truck company, which is under employment by Agero. I had nothing to do with calling or contracting with this tow company. I only contacted Agero. If Agero is not taking responsibility for their agents, they are clearly a disreputable company with which I will never do business in the future, and I will discourage anyone else from doing business with Agero. It is clear the tow company damaged my automobile, and Agero does not do the right thing for their customers. I have no confidence in Agero or the tow company and will never provide a positive review of either. I will ensure my insurance company is aware of Agero's business practice of contracting with dishonest tow companies and not standing behind their services.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***
Good afternoon,We completed the review of the customer's damage claim following our standard review process. We attempted to reach the customer this morning to advise that the repairs will be covered for the damage to her vehicle caused by the Service Provider. We left a voice mail and
sent out via email advising of the same. We also addressed the question regarding the rental. We are not an insurance company and although we cannot set up the rental, we did advise the customer that she can submit the rental bills up to $per day while her vehicle is being repaired
Good morning,We contacted the customer immediately after receiving her complaint. The service provider is an independent contractor and the employee works directly for the contractor. The service provider advised that they took immediate disciplinary action with the driver for violating
a company policy regarding passengers in the tow truck. On our end, we sent a check overnight by *** to the customer to cover the cost of the repairs to her phone. We spoke with both parties and believe that the customer is satisfied with the resolution. We are also working to resolve any other concerns the customer expressed regarding the overall service provided and we will be following up with her again directly
Good afternoon,The customer was not able to provide evidence that the service provider was negligent when he changed the tire.The customer's statement to our agent includes the fact that that the vehicle was driven miles after tire change and was traveling at 75-mph when he experienced the problem with the wheel. The customer is responsible for the proper maintenance and servicing of their vehicle, including proper wheel maintenance which includes re-tourque of the wheel after a tire change on the road. There is no evidence that the service provider did anything negligent when he installed the spare tire miles prior to the problem with the wheel
Good morning,We reviewed the customer's complaint. Although we could not find any evidence that the towing company was responsible for the flat tire discovered on the dealership lot, we issued a check for the full amount of the replacement directly to the customer on 9/30/
Good afternoon, After reviewing the customers detailed letter, we are standing firm on our denial decisionWe do not have enough evidence to prove that these damages were related to the service in question and more related to the original reason for service
Good afternoon,We attempted to reach the customer by telephone todayWe left a message advising that we will be issuing payment as a goodwill gesture for the amount requested. Payment will be issued via *** directly to the customer
Good afternoon,We contacted the customer to offer an apology for the delay in receiving his check. We advised the customer that the check in the amount of $was originally processed on 11/28/17. We verified the mailing address that the check was sent toThe customer advised that
his mail is being forwarded from that address to where he is currently residing temporarily, but he did not receive the checkWe advised the customer that we would issue a stop-payment and request a check is mailed to his current address
Good morning,Please find the reasons behind the denial listed below. Damage is to the front bumper. • The vehicle was being serviced due to a nostart. • The customer was present during the serviceand claims to have observed the damage occur. • Customer states the providers
chain bridal was used to loaded their vehicle damaged the bumper. • The provider reported no issues with the tow service and that they towed vehicle with a flatbed loaded front first. • Upon reviewing the information submitted,the damage to the front bumper where the vent is above the bottom bumper andthe right side bumper clipsThis damage is not in the area of the bridal thatprovider used to load vehicleThere isn't and damage underneath the bumperfrom the bridal to support customer case. • The photographs submitted by the customershow the bumper is not being damaged by the provider bridalThe photos thecustomer sent in of underneath the bumper has no bridal damage or chain damageto the bumper. • We are unable to honor the claim because there isn’t any evidence that the provider did anything negligent to cause the damage to the customer’s vehicle
Good afternoon,Please be advised that we have reviewed the customer's complaint and we have determined the following. This case was considered a denialThe denial was delivered to the customer on 11/25/15.We have reviewed the recent damage complaint for *** *** who requested roadside
service on her *** ChallengerMs*** stated that the wheel lock key on her vehicle was lost during the roadside serviceThe final liability decision is that we are denying the damage complaint. The reasons behind the denial decision are listed below: • Damage is a lost wheel lock key. • The vehicle was being serviced due to a flat tire on 11/13/2015. • The customer reported the key missing on 11/17/15 • The service provider reported the wheel lock key was returned to the customer. • Upon reviewing the information submitted, no physical evidence has been provided to support the service provider did not return the wheel lock key to the customer. We are unable to honor the damage complaint because there isn’t any evidence that the provider did anything negligent to cause the damage to the customer’s vehicle.The customer is looking for $ $2,951.81, in order to replace all four rims due to the missing wheel lock key
Good afternoon, Please be advised that this file is still under reviewAn Independent appraiser has been assigned to inspect the customer's vehicleOnce the inspection report has been received and then reviewed, we will be in touch with the customer with resolution
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. I talk to Agero myself and I accepted there agreement over the phone, I was told I would be receiving the replacement amount of a check for in to days. I am presently sent waiting for the check to arrival. So although I have accepted this offer I reserve the right to re-file my case if I still haven't received the check within the next business days
Regards,
*** ***
Good morning,Upon further review, we can confirm that on December 20th, 2017, Mr*** was reimbursed $for the out of pocket expenses that he incurred on December 10th, In regards to the credit card payment of $143.00, we were able to confirm that this charge was an
authorization only, and dropped off on December 17th, 2017. Based on this information, the customer isn't owed anything additional. Regards
Good morning, Please be advised that we
spoke to Ms*** yesterday and apologized for the error in her vehicle being towed
to the wrong locationShe was reassured that this is not reflective of our
service standards and will be appropriately addressedWe offered to
cover any
out of pocket expenses as result of the delay, however she advised
she didn’t have anyShe mentioned missing a meeting today, but no other
expensesA gesture of goodwill in the amount of $was extended for any
frustration and/or inconvenience she experiencedShe accepted our apology as
well as the goodwill gestureWe consider this matter closed
Good afternoon,Thank you for bringing the customer's concerns to our attention.We contacted the customer to apologize for the inconvenience that she experienced while waiting for the service provider to arrive. We advised that we would be issuing a check for the full amount of the
replacements keys
Our company contacted the customer upon receipt of this complaintWe were able to come to a mutual agreement and provided the customer with a positive resolution to his request
Good Morning, The customer was paid $for their out of pocket expenses for the service$is being refunded under his policy coverage through *** ***We issued a check for $to reimburse the rest of the chargeThe customer was also provided an additional $as a gesture of
goodwill for the service delayBased on this he has been provided with a full refund of the $and an additional $
Revdex.com:
I have
reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
On May 4, 2017:My phone records indicate:10:57am - Tow truck driver called me to as for directions to the car. I provided directions as I was with the vehicle.11:17am - I called the repair facility to let them know the car was on the way and I would like someone to determine why it won't start.11:40am- I received a call from the repair facility. They stated they saw the tow truck driver look at the back of the vehicle where it was damaged and left. They would take a picture of the damage as soon as they could get back out there.12:02pm- I received a photo of the damage to the car.12:05pm- I reported the damage to Agero. This leaves minutes for the damage to occur. Based on popular mapping software, it takes minutes for a vehicle to go from the origin to the repair facility. During the next minutes the driver entered the parking area, asked where to put the car, tried to put the car in the back bay and failed, proceeded to drop the car off in another location, look at the damage, and leave. After 5pm, I arrived to inspect the damage when I found another employee had called the police to report a hit and run on the tow truck driver since the tow truck driver clearly hit his car with my car in tow while attempting to put the car in the back bay area. The police arrived and took a report from the employee. I saw the damage to his car, and it matched the damage to my car. It is constant with being hit while the tow truck attempted to put my car in the back bay area. The damage to my car indicates that the car was elevated by the front when it happened. The angle of the damage is consistent with the angle the tow truck lifted the car. It is extremely unlikely the damage occurred by anyone other than the tow truck company, which is under employment by Agero. I had nothing to do with calling or contracting with this tow company. I only contacted Agero. If Agero is not taking responsibility for their agents, they are clearly a disreputable company with which I will never do business in the future, and I will discourage anyone else from doing business with Agero. It is clear the tow company damaged my automobile, and Agero does not do the right thing for their customers. I have no confidence in Agero or the tow company and will never provide a positive review of either. I will ensure my insurance company is aware of Agero's business practice of contracting with dishonest tow companies and not standing behind their services.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***
Good afternoon,We completed the review of the customer's damage claim following our standard review process. We attempted to reach the customer this morning to advise that the repairs will be covered for the damage to her vehicle caused by the Service Provider. We left a voice mail and
sent out via email advising of the same. We also addressed the question regarding the rental. We are not an insurance company and although we cannot set up the rental, we did advise the customer that she can submit the rental bills up to $per day while her vehicle is being repaired
Good morning,We contacted the customer immediately after receiving her complaint. The service provider is an independent contractor and the employee works directly for the contractor. The service provider advised that they took immediate disciplinary action with the driver for violating
a company policy regarding passengers in the tow truck. On our end, we sent a check overnight by *** to the customer to cover the cost of the repairs to her phone. We spoke with both parties and believe that the customer is satisfied with the resolution. We are also working to resolve any other concerns the customer expressed regarding the overall service provided and we will be following up with her again directly
Good afternoon,The customer was not able to provide evidence that the service provider was negligent when he changed the tire.The customer's statement to our agent includes the fact that that the vehicle was driven miles after tire change and was traveling at 75-mph when he experienced the problem with the wheel. The customer is responsible for the proper maintenance and servicing of their vehicle, including proper wheel maintenance which includes re-tourque of the wheel after a tire change on the road. There is no evidence that the service provider did anything negligent when he installed the spare tire miles prior to the problem with the wheel
Good morning,We reviewed the customer's complaint. Although we could not find any evidence that the towing company was responsible for the flat tire discovered on the dealership lot, we issued a check for the full amount of the replacement directly to the customer on 9/30/
Good afternoon, After reviewing the customers detailed letter, we are standing firm on our denial decisionWe do not have enough evidence to prove that these damages were related to the service in question and more related to the original reason for service
Good afternoon,We attempted to reach the customer by telephone todayWe left a message advising that we will be issuing payment as a goodwill gesture for the amount requested. Payment will be issued via *** directly to the customer
Good afternoon,We contacted the customer to offer an apology for the delay in receiving his check. We advised the customer that the check in the amount of $was originally processed on 11/28/17. We verified the mailing address that the check was sent toThe customer advised that
his mail is being forwarded from that address to where he is currently residing temporarily, but he did not receive the checkWe advised the customer that we would issue a stop-payment and request a check is mailed to his current address
Good morning,Please find the reasons behind the denial listed below. Damage is to the front bumper. • The vehicle was being serviced due to a nostart. • The customer was present during the serviceand claims to have observed the damage occur. • Customer states the providers
chain bridal was used to loaded their vehicle damaged the bumper. • The provider reported no issues with the tow service and that they towed vehicle with a flatbed loaded front first. • Upon reviewing the information submitted,the damage to the front bumper where the vent is above the bottom bumper andthe right side bumper clipsThis damage is not in the area of the bridal thatprovider used to load vehicleThere isn't and damage underneath the bumperfrom the bridal to support customer case. • The photographs submitted by the customershow the bumper is not being damaged by the provider bridalThe photos thecustomer sent in of underneath the bumper has no bridal damage or chain damageto the bumper. • We are unable to honor the claim because there isn’t any evidence that the provider did anything negligent to cause the damage to the customer’s vehicle
Good afternoon,Please be advised that we have reviewed the customer's complaint and we have determined the following. This case was considered a denialThe denial was delivered to the customer on 11/25/15.We have reviewed the recent damage complaint for *** *** who requested roadside
service on her *** ChallengerMs*** stated that the wheel lock key on her vehicle was lost during the roadside serviceThe final liability decision is that we are denying the damage complaint. The reasons behind the denial decision are listed below: • Damage is a lost wheel lock key. • The vehicle was being serviced due to a flat tire on 11/13/2015. • The customer reported the key missing on 11/17/15 • The service provider reported the wheel lock key was returned to the customer. • Upon reviewing the information submitted, no physical evidence has been provided to support the service provider did not return the wheel lock key to the customer. We are unable to honor the damage complaint because there isn’t any evidence that the provider did anything negligent to cause the damage to the customer’s vehicle.The customer is looking for $ $2,951.81, in order to replace all four rims due to the missing wheel lock key
Good afternoon, Please be advised that this file is still under reviewAn Independent appraiser has been assigned to inspect the customer's vehicleOnce the inspection report has been received and then reviewed, we will be in touch with the customer with resolution
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. I talk to Agero myself and I accepted there agreement over the phone, I was told I would be receiving the replacement amount of a check for in to days. I am presently sent waiting for the check to arrival. So although I have accepted this offer I reserve the right to re-file my case if I still haven't received the check within the next business days
Regards,
*** ***
Good morning,Upon further review, we can confirm that on December 20th, 2017, Mr*** was reimbursed $for the out of pocket expenses that he incurred on December 10th, In regards to the credit card payment of $143.00, we were able to confirm that this charge was an
authorization only, and dropped off on December 17th, 2017. Based on this information, the customer isn't owed anything additional. Regards
Good morning, Please be advised that we
spoke to Ms*** yesterday and apologized for the error in her vehicle being towed
to the wrong locationShe was reassured that this is not reflective of our
service standards and will be appropriately addressedWe offered to
cover any
out of pocket expenses as result of the delay, however she advised
she didn’t have anyShe mentioned missing a meeting today, but no other
expensesA gesture of goodwill in the amount of $was extended for any
frustration and/or inconvenience she experiencedShe accepted our apology as
well as the goodwill gestureWe consider this matter closed
Good afternoon,Thank you for bringing the customer's concerns to our attention.We contacted the customer to apologize for the inconvenience that she experienced while waiting for the service provider to arrive. We advised that we would be issuing a check for the full amount of the
replacements keys
Our company contacted the customer upon receipt of this complaintWe were able to come to a mutual agreement and provided the customer with a positive resolution to his request
Good Morning, The customer was paid $for their out of pocket expenses for the service$is being refunded under his policy coverage through *** ***We issued a check for $to reimburse the rest of the chargeThe customer was also provided an additional $as a gesture of
goodwill for the service delayBased on this he has been provided with a full refund of the $and an additional $
Revdex.com:
I have
reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***