Yes, I would like the insurance carriers ibfo
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I provided pictures of the underside of the drivers side running board as requested. Those images clearly show cable marks from the tow trucks winch cable on the underside of the running board. I also provided a host of other pictures that clearly lay out what happened, and how it happened.There has to date never been any mention of any "damage waiver" or "any notations". This is the very first time I have heard anything about that and I even raised that issue in my letter to them. Further, the only paper I ever signed was for the provided service, I was asked if I recall correctly to put in the address for the service and sign for it. Nor did the driver have any snatch block of any kind. I even said at the time that normally they have something so they can pull the truck from the correct angle rather than diagonally as he was pulling it, and the driver said he didn't have anything on the truck. He attempted several times to cross his tow hook over the cable to get a better angle, and on a few occasions the cable slipped off the hook as he didn't have the correct equipment.As to evidence that the driver caused the vehicle to come in contact with the trees... I can't imagine anything more realistic than the fact that had the tree been here as claimed it would be physically impossible to have made contact with only the lower portion of my door rather than the entire side of the truck. The only possible way for only the lower portion of the door to be impacted is if the tree is cut down before the vehicle contacts the tree. I suppose if you feel calling someone on the phone and saying "Based on everything you provided we can't PROVE that the tow truck driver did this, and so you should file it through your insurance company", while ignoring the pictures, the eye witness accounts and the prior driver they sent then yes I suppose in some manner "The customer was contacted by phone and email where he was provided with a detailed explanation." Though honestly, there were no details beyond "we're unable to PROVE it" which frankly, unless there was a video tape, or you were physically here at the time, would be the case for any complaint ever filed. I was here, and fine you want to discount my statement because I'm the vehicle owner, but to just ignore the neighbor that was also here, as well as the cable marks to the drivers side, the trees that were cut down, that really just doesn't make any sense at all to me. If someone from Agero were to take the time and come out here and take a look at the trees they would clearly discern without any doubt that there was no possible way I could have hit the tree as they are insinuating and damaged only the bottom of the door as can be seen in the pictures. There's also absolutely no way to ignore the cable winch marks on the underside of the drivers running board.And yes, this truck does have full coverage, and yes I could put it through my insurance, which is what I would have done if this was my fault. However, under the circumstances I really don't see why I should be forced to do so.Regards,
[redacted]
Good afternoon,We completely understand that the customer is unhappy with the decision made on their complaint. Agero is unable to prove if the Service Provider (Always Towing) caused the damages to their vehicle. Agero is not an insurance company nor do we own any towing companies. Always Towing is an independent contractor who was hired to perform a tow service for the customer under their [redacted] Roadside Assistance Program. If the customer feels as though they have enough evidence to prove that Always Towing caused the damages to their vehicle, then they should pursue Always Towing directly for the damages since they physically touched and serviced the vehicle. At this time, Agero does not have enough evidence to hold the Service Provider responsible for these damages.
Good afternoon, [redacted] contracts with Agero to manage its roadside assistance program. Agero is not an insurance company. Agero has Contact Centers that receive phone calls from [redacted] customers requesting roadside service. Agero contracts with individual providers of towing and roadside assistance services to perform such services, on an independent contractor basis, on behalf of the customer. On 1/24/2016 the customer called for winching/extrication service after his vehicle left a snow covered road and slid down an embankment to a tree line. After the service was completed the customer alleged that the service provider caused damage to the passenger side body of the vehicle during the extrication by contacting trees and contacting the vehicle running board with the winch cable. We reviewed all of the information and photos submitted by the customer and service provider. Based on the information provided we are not able to determine that the service provider caused the vehicle body damage alleged by the customer. If requested, we will be glad to provide the customer’s insurance provider with the service provider’s insurance information.
Good morning,Please be advised that we received the customers damage complaint on 9/15/2015. On 9/16/2015 we received supports from the customer to review. On 9/17/2015 a message was left for the customer to discuss further. The supports that were received were hand written and were not...
professionally itemized out from a repair facility. On 9/18/2015 we contacted the customer again and reached her. We explained that we need an estimate that is professionally itemized out from a repair facility before we can move for with resolution. We are currently awaiting supports from the customer. Once these supports are received, we will move forward with resolution.
Good morning,Please be advised that we have reviewed the customer's complaint and unfortunately we are unable to overturn our decision of denial which was delivered to the customer on 1/25/18. We informed the customer that we are unable to prove when the lug nut key went missing or whom may have...
taken it. We took statements from the customer, her son and the Independent Contractor [redacted] who serviced their vehicle. [redacted] has denied any and all allegations that they misplaced or took the lug nut key. [redacted] is an Independent Contractor who is not owned or operated by our company. Our company does not own or operate any road service trucks or companies. Our company is contracted with the customer's insurance company to dispatch their road side assistance services for them and our company independently contracts with towing and road service companies to perform the actual service. The reasons why we denied this case is due to the following:The Service Provider states the lug nut key was left on the vehicle because customer's hands were full. Customer's son, who was on scene for the service, confirms he was putting the flat tire in vehicle. The customer and the customer's son have different statements of when the part was noticed missing. Customer states she noticed it was missing on 12/27/17 and her son states he noticed it was missing the same day and reached out to driver but he never informed his mother of the missing tool. We cannot confirm that the service provider was negligent, which is why we were unable to pay for the lug nut key. If the customer feels as though [redacted] lost or stole the key, then they have the right to pursue that company directly.
Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Again, bare metal exposed to Minnesota liquid melt and salt as it was exposed to the next day, does get a surface rust almost immediately. The truck was washed to get salt off days after incident, and has not been driven since. It has been 17 days since incident and entire area of exposed metal is rusted significantly more, along with fresh rusted water drippings down painted area, due to being open without paint on it. I have an Auto Body Specialist making a video to show how fast this occures to further prove this matter. I did contact Agero via phone to get the Service Provider's insurance information as response says to do. I was told this individual who was able to retrieve this information was gone for the day and I would receive an email today with said information. I will appreciate it when I get the Insurance information and Policy number for the Service Provider.
[redacted]
Regards,
[redacted]
Good morning,Please be advised that we just spoke to the customer and explained that we could not find an open complaint in our system. He stated that he did not previously file a complaint and is now looking for his reimbursement. We advised the customer that we are more than happy to review his...
complaint. Advised him to send us his supports for the damaged control arm such as pictures and an estimate. The customer stated that he already his repair done and does not believe pictures are available but will send us a copy of the invoice that he paid for us to review. At this time this file is pending until we receive the customers supports.
Good afternoon,Based off of the evidence that has been provided by the customer, our company continues to stand by our original decision. The evidence that was provided does not show the damages to the customer's vehicle while still attached to the vehicle. All photographs that were provided, show the damage after the parts were removed from the vehicle. Our company spoke with the towing company who serviced this vehicle and they also are denying that they caused these damages. The of damage in question is also not a typical damage that would be found from being towed. If the customer has additional evidence that they would like to provide, we would be more than happy to review the evidence further.
Good afternoon, The photos that were sent in by the customer show damage to the top of the rear trunk area of the customer’s vehicle. The Service Provider driver used the stinger (wheel lift) on the back of the flatbed to tow the vehicle and was picked up by the front tires. The customer did...
not witness anything out of the ordinary when the vehicle was loaded by the front tires at the pick-up location. The vehicle was then taken to the dealership and was in their care and custody until the customer went to pick up the vehicle and is when the customer noticed the damage. The vehicle was at the dealership for 6 days and the dealership did not notify the customer of damage to the vehicle. The dealership did not document any pre-existing damages when the vehicle was received either. With the photos, statements, documentation and information in this damage complaint, we are unable to hold the Service Provider liable as there is not enough evidence showing the Service Provider driver on this damage complaint was negligent or caused the damage to the customer’s vehicle.
Good morning,Please be advised that there appears to be additional information being provided by the customer after the fact. The information in the customer's rebuttal is information that we did not have at the onset of this damage complaint. If the customer has witness information please provide it to us for review. If the customer has any additional evidence to help support their complaint we encourage the customer to provide it to us for additional review. Without additional evidence, we would not be able to make any payments on this complaint.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[I cannot accept this response, Agero did not send a representative to review my damage and to see if it was consistent with any damage on [redacted]'s towing vehicle. If they are not using proper towing equipment I would see that as a liability. I want that reviewed.]
Regards,
[redacted]
Good afternoon,We researched our files and confirmed that the customer paid a total of $75.00 for service. After receiving his request for reimbursement, we issued two checks totaling $75.00 as requested.
Our company stands by the original decision. The customer has not been able to provide any facts or evidence to support his claim that the steering column was locked as a result of any actions by the service provider at the time the vehicle was towed. Without photos and documentation of damaged parts, it is not possible for us to hold the service provider responsible after repairs have been made. Our company is not an insurance company. We will be glad to provide the customer with the service provider's insurance information if he wishes to file an insurance claim for investigation.
We initially reviewed the customer's complaint, including all photos, estimates and statements. The claim was initially denied based on the evidence provided to us by the customer at the at the time. After the customer submitted additional evidence to support...
their claim, we overturned our original decision and reevaluated the claim. Once the denial was overturned, we sent out an independent appraiser and had the vehicle appraised . The appraiser worked with the customer's repair shop of choice and came to an agreed upon price to repair the vehicle. This was less than the original estimate written by the same shop for the same repairs. This was relayed to the customer and the customer wanted the original amount even after their own shop agreed to repair their vehicle for the lesser amount. The customer was informed that if there was additional related damage, the shop will work with the appraiser and that would be addressed as a supplement. The customer would not accept the payment. However, we issued payment to the customer on 11/29/16 in the amount of $4182.69 and the check was cashed. We advised that any supplements can be submitted to the appraiser for review . We will also review any other cost for validity and pay as warranted. We believe that we have made every effort to address this matter.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Good afternoon,Based on the information the customer submitted, our company stands by the decision. There is no additional evidence that the service provider is responsible for damages to the vehicle. If the chooses to pursue a damage claim against the tow company, he will need to pursue the matter with the service provider's insurance company.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. The tire put on was a regular tire. Not a "spare". Not a temporary. When doing a tire rotation, this tire is included. If you don't understand that it is a regular tire, lookup "5 tire rotation". It is the same tire in every way as the others on the vehicle.Claiming the tire should be re-torqued when a professional does the job is absurd and is an admission they are not doing the professional job they were hired to do. When I bring my vehicle into the dealer, they don't tell me to come back and re-torque the wheels. Why? Because if done properly the first time, they don't need to be re-torqued. Call any DEALER and ask if the tires need to be re-torqued on a 8 year old vehicle with steel wheels when they service the vehicle. CALL REAL PROFESSIONALS.Your claim about what the service provider GENERALLY does is totally irrelevant. This just proves you are not looking at this objectively. All that matters is what they did in my case. They told me nothing about needing to re-torque. Re-torquing you claim is maintenance and yet I cannot find that on the maintenance schedule - Proving again you are pushing false information. Sad you will say anything to deny the claim.The proof of the negligence is not telling me your workmanship is substandard and needing checking (re-torquing). The proof of the negligence is your failure to use a calibrated torque wrench (proper tool) to do the job in the first place. The proof of the negligence is the damage.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Agero has the facts wrong. Rock damage to the right rear view mirror is very possible when a tow truck is driving down the freeway at high speed.The dealer did service the transmission, but documented the damage upon receiving the vehicle (attached).I was riding in the tow truck during the tow, so I was present during the tow. There was no possible way for me to see a rock flung up into the mirror, of course I didn't observe the damage occur. I was also present during the drop off at the dealership, but I did not inspect the vehicle for damage upon arrival at the dealership.The dealership however, did inspect the vehicle for damage (after I had left) and documented the mirror damage on their receiving paperwork. The dealership provided me with this paperwork, which I forwarded to Agero. They are ignoring this documentation.I discovered the damage immediately after picking up the vehicle from the dealer, NOT 12 DAYS LATER. Yes, it may have been 12 days before it made it through the dealer and [redacted] etc and into the Agero system. This is because the vehicle was at the dealer for over a week, then I got the run- around from [redacted] and the dealership about who I should contact. I was transferred to half a dozen [redacted] departments and given phone numbers for offices that were closed, lines that weren’t working etc. It took a while to finally get in touch with Agero. I reported the damage to the dealer immediately as I picked up the vehicle.I spoke with the the tow company and they admitted that they do not insect vehicles for damage, thus they would not have reported any issues. The damage is consistent with a rock, flung up by the tires on the tow truck. A rock would not have damaged the case. A rock would not have to be in the “workspace of the pro.” Regards,
[redacted]
Good afternoon,Our company administers the customer's roadside assistance program utilizing independent service providers. We are not the service provider's insurance carrier and we were not able to determine that the customer's vehicle was damaged by...
the service provider. The vehicle had been in an accident and customer's repair shop could not verify that the cause of the damage was related to the tow. Additionally, the customer did not discover the damage until one month later and there is no witness to the damage.The independent service provider carries their own insurance. If the customer chooses to pursue and insurance claim we will be glad to provide that company's insurance information to the customer directly.
Yes, I would like the insurance carriers ibfo
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I provided pictures of the underside of the drivers side running board as requested. Those images clearly show cable marks from the tow trucks winch cable on the underside of the running board. I also provided a host of other pictures that clearly lay out what happened, and how it happened.There has to date never been any mention of any "damage waiver" or "any notations". This is the very first time I have heard anything about that and I even raised that issue in my letter to them. Further, the only paper I ever signed was for the provided service, I was asked if I recall correctly to put in the address for the service and sign for it. Nor did the driver have any snatch block of any kind. I even said at the time that normally they have something so they can pull the truck from the correct angle rather than diagonally as he was pulling it, and the driver said he didn't have anything on the truck. He attempted several times to cross his tow hook over the cable to get a better angle, and on a few occasions the cable slipped off the hook as he didn't have the correct equipment.As to evidence that the driver caused the vehicle to come in contact with the trees... I can't imagine anything more realistic than the fact that had the tree been here as claimed it would be physically impossible to have made contact with only the lower portion of my door rather than the entire side of the truck. The only possible way for only the lower portion of the door to be impacted is if the tree is cut down before the vehicle contacts the tree. I suppose if you feel calling someone on the phone and saying "Based on everything you provided we can't PROVE that the tow truck driver did this, and so you should file it through your insurance company", while ignoring the pictures, the eye witness accounts and the prior driver they sent then yes I suppose in some manner "The customer was contacted by phone and email where he was provided with a detailed explanation." Though honestly, there were no details beyond "we're unable to PROVE it" which frankly, unless there was a video tape, or you were physically here at the time, would be the case for any complaint ever filed. I was here, and fine you want to discount my statement because I'm the vehicle owner, but to just ignore the neighbor that was also here, as well as the cable marks to the drivers side, the trees that were cut down, that really just doesn't make any sense at all to me. If someone from Agero were to take the time and come out here and take a look at the trees they would clearly discern without any doubt that there was no possible way I could have hit the tree as they are insinuating and damaged only the bottom of the door as can be seen in the pictures. There's also absolutely no way to ignore the cable winch marks on the underside of the drivers running board.And yes, this truck does have full coverage, and yes I could put it through my insurance, which is what I would have done if this was my fault. However, under the circumstances I really don't see why I should be forced to do so.Regards,
[redacted]
Good afternoon,We completely understand that the customer is unhappy with the decision made on their complaint. Agero is unable to prove if the Service Provider (Always Towing) caused the damages to their vehicle. Agero is not an insurance company nor do we own any towing companies. Always Towing is an independent contractor who was hired to perform a tow service for the customer under their [redacted] Roadside Assistance Program. If the customer feels as though they have enough evidence to prove that Always Towing caused the damages to their vehicle, then they should pursue Always Towing directly for the damages since they physically touched and serviced the vehicle. At this time, Agero does not have enough evidence to hold the Service Provider responsible for these damages.
Good afternoon, [redacted] contracts with Agero to manage its roadside assistance program. Agero is not an insurance company. Agero has Contact Centers that receive phone calls from [redacted] customers requesting roadside service. Agero contracts with individual providers of towing and roadside assistance services to perform such services, on an independent contractor basis, on behalf of the customer. On 1/24/2016 the customer called for winching/extrication service after his vehicle left a snow covered road and slid down an embankment to a tree line. After the service was completed the customer alleged that the service provider caused damage to the passenger side body of the vehicle during the extrication by contacting trees and contacting the vehicle running board with the winch cable. We reviewed all of the information and photos submitted by the customer and service provider. Based on the information provided we are not able to determine that the service provider caused the vehicle body damage alleged by the customer. If requested, we will be glad to provide the customer’s insurance provider with the service provider’s insurance information.
Good morning,Please be advised that we received the customers damage complaint on 9/15/2015. On 9/16/2015 we received supports from the customer to review. On 9/17/2015 a message was left for the customer to discuss further. The supports that were received were hand written and were not...
professionally itemized out from a repair facility. On 9/18/2015 we contacted the customer again and reached her. We explained that we need an estimate that is professionally itemized out from a repair facility before we can move for with resolution. We are currently awaiting supports from the customer. Once these supports are received, we will move forward with resolution.
Good morning,Please be advised that we have reviewed the customer's complaint and unfortunately we are unable to overturn our decision of denial which was delivered to the customer on 1/25/18. We informed the customer that we are unable to prove when the lug nut key went missing or whom may have...
taken it. We took statements from the customer, her son and the Independent Contractor [redacted] who serviced their vehicle. [redacted] has denied any and all allegations that they misplaced or took the lug nut key. [redacted] is an Independent Contractor who is not owned or operated by our company. Our company does not own or operate any road service trucks or companies. Our company is contracted with the customer's insurance company to dispatch their road side assistance services for them and our company independently contracts with towing and road service companies to perform the actual service. The reasons why we denied this case is due to the following:The Service Provider states the lug nut key was left on the vehicle because customer's hands were full. Customer's son, who was on scene for the service, confirms he was putting the flat tire in vehicle. The customer and the customer's son have different statements of when the part was noticed missing. Customer states she noticed it was missing on 12/27/17 and her son states he noticed it was missing the same day and reached out to driver but he never informed his mother of the missing tool. We cannot confirm that the service provider was negligent, which is why we were unable to pay for the lug nut key. If the customer feels as though [redacted] lost or stole the key, then they have the right to pursue that company directly.
Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Again, bare metal exposed to Minnesota liquid melt and salt as it was exposed to the next day, does get a surface rust almost immediately. The truck was washed to get salt off days after incident, and has not been driven since. It has been 17 days since incident and entire area of exposed metal is rusted significantly more, along with fresh rusted water drippings down painted area, due to being open without paint on it. I have an Auto Body Specialist making a video to show how fast this occures to further prove this matter. I did contact Agero via phone to get the Service Provider's insurance information as response says to do. I was told this individual who was able to retrieve this information was gone for the day and I would receive an email today with said information. I will appreciate it when I get the Insurance information and Policy number for the Service Provider.
[redacted]
Regards,
[redacted]
Good morning,Please be advised that we just spoke to the customer and explained that we could not find an open complaint in our system. He stated that he did not previously file a complaint and is now looking for his reimbursement. We advised the customer that we are more than happy to review his...
complaint. Advised him to send us his supports for the damaged control arm such as pictures and an estimate. The customer stated that he already his repair done and does not believe pictures are available but will send us a copy of the invoice that he paid for us to review. At this time this file is pending until we receive the customers supports.
Good afternoon,Based off of the evidence that has been provided by the customer, our company continues to stand by our original decision. The evidence that was provided does not show the damages to the customer's vehicle while still attached to the vehicle. All photographs that were provided, show the damage after the parts were removed from the vehicle. Our company spoke with the towing company who serviced this vehicle and they also are denying that they caused these damages. The of damage in question is also not a typical damage that would be found from being towed. If the customer has additional evidence that they would like to provide, we would be more than happy to review the evidence further.
Good afternoon, The photos that were sent in by the customer show damage to the top of the rear trunk area of the customer’s vehicle. The Service Provider driver used the stinger (wheel lift) on the back of the flatbed to tow the vehicle and was picked up by the front tires. The customer did...
not witness anything out of the ordinary when the vehicle was loaded by the front tires at the pick-up location. The vehicle was then taken to the dealership and was in their care and custody until the customer went to pick up the vehicle and is when the customer noticed the damage. The vehicle was at the dealership for 6 days and the dealership did not notify the customer of damage to the vehicle. The dealership did not document any pre-existing damages when the vehicle was received either. With the photos, statements, documentation and information in this damage complaint, we are unable to hold the Service Provider liable as there is not enough evidence showing the Service Provider driver on this damage complaint was negligent or caused the damage to the customer’s vehicle.
Good morning,Please be advised that there appears to be additional information being provided by the customer after the fact. The information in the customer's rebuttal is information that we did not have at the onset of this damage complaint. If the customer has witness information please provide it to us for review. If the customer has any additional evidence to help support their complaint we encourage the customer to provide it to us for additional review. Without additional evidence, we would not be able to make any payments on this complaint.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[I cannot accept this response, Agero did not send a representative to review my damage and to see if it was consistent with any damage on [redacted]'s towing vehicle. If they are not using proper towing equipment I would see that as a liability. I want that reviewed.]
Regards,
[redacted]
Good afternoon,We researched our files and confirmed that the customer paid a total of $75.00 for service. After receiving his request for reimbursement, we issued two checks totaling $75.00 as requested.
Our company stands by the original decision. The customer has not been able to provide any facts or evidence to support his claim that the steering column was locked as a result of any actions by the service provider at the time the vehicle was towed. Without photos and documentation of damaged parts, it is not possible for us to hold the service provider responsible after repairs have been made. Our company is not an insurance company. We will be glad to provide the customer with the service provider's insurance information if he wishes to file an insurance claim for investigation.
We initially reviewed the customer's complaint, including all photos, estimates and statements. The claim was initially denied based on the evidence provided to us by the customer at the at the time. After the customer submitted additional evidence to support...
their claim, we overturned our original decision and reevaluated the claim. Once the denial was overturned, we sent out an independent appraiser and had the vehicle appraised . The appraiser worked with the customer's repair shop of choice and came to an agreed upon price to repair the vehicle. This was less than the original estimate written by the same shop for the same repairs. This was relayed to the customer and the customer wanted the original amount even after their own shop agreed to repair their vehicle for the lesser amount. The customer was informed that if there was additional related damage, the shop will work with the appraiser and that would be addressed as a supplement. The customer would not accept the payment. However, we issued payment to the customer on 11/29/16 in the amount of $4182.69 and the check was cashed. We advised that any supplements can be submitted to the appraiser for review . We will also review any other cost for validity and pay as warranted. We believe that we have made every effort to address this matter.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Regards,
[redacted]
Good afternoon,Based on the information the customer submitted, our company stands by the decision. There is no additional evidence that the service provider is responsible for damages to the vehicle. If the chooses to pursue a damage claim against the tow company, he will need to pursue the matter with the service provider's insurance company.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. The tire put on was a regular tire. Not a "spare". Not a temporary. When doing a tire rotation, this tire is included. If you don't understand that it is a regular tire, lookup "5 tire rotation". It is the same tire in every way as the others on the vehicle.Claiming the tire should be re-torqued when a professional does the job is absurd and is an admission they are not doing the professional job they were hired to do. When I bring my vehicle into the dealer, they don't tell me to come back and re-torque the wheels. Why? Because if done properly the first time, they don't need to be re-torqued. Call any DEALER and ask if the tires need to be re-torqued on a 8 year old vehicle with steel wheels when they service the vehicle. CALL REAL PROFESSIONALS.Your claim about what the service provider GENERALLY does is totally irrelevant. This just proves you are not looking at this objectively. All that matters is what they did in my case. They told me nothing about needing to re-torque. Re-torquing you claim is maintenance and yet I cannot find that on the maintenance schedule - Proving again you are pushing false information. Sad you will say anything to deny the claim.The proof of the negligence is not telling me your workmanship is substandard and needing checking (re-torquing). The proof of the negligence is your failure to use a calibrated torque wrench (proper tool) to do the job in the first place. The proof of the negligence is the damage.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Agero has the facts wrong. Rock damage to the right rear view mirror is very possible when a tow truck is driving down the freeway at high speed.The dealer did service the transmission, but documented the damage upon receiving the vehicle (attached).I was riding in the tow truck during the tow, so I was present during the tow. There was no possible way for me to see a rock flung up into the mirror, of course I didn't observe the damage occur. I was also present during the drop off at the dealership, but I did not inspect the vehicle for damage upon arrival at the dealership.The dealership however, did inspect the vehicle for damage (after I had left) and documented the mirror damage on their receiving paperwork. The dealership provided me with this paperwork, which I forwarded to Agero. They are ignoring this documentation.I discovered the damage immediately after picking up the vehicle from the dealer, NOT 12 DAYS LATER. Yes, it may have been 12 days before it made it through the dealer and [redacted] etc and into the Agero system. This is because the vehicle was at the dealer for over a week, then I got the run- around from [redacted] and the dealership about who I should contact. I was transferred to half a dozen [redacted] departments and given phone numbers for offices that were closed, lines that weren’t working etc. It took a while to finally get in touch with Agero. I reported the damage to the dealer immediately as I picked up the vehicle.I spoke with the the tow company and they admitted that they do not insect vehicles for damage, thus they would not have reported any issues. The damage is consistent with a rock, flung up by the tires on the tow truck. A rock would not have damaged the case. A rock would not have to be in the “workspace of the pro.” Regards,
[redacted]
Good afternoon,Our company administers the customer's roadside assistance program utilizing independent service providers. We are not the service provider's insurance carrier and we were not able to determine that the customer's vehicle was damaged by...
the service provider. The vehicle had been in an accident and customer's repair shop could not verify that the cause of the damage was related to the tow. Additionally, the customer did not discover the damage until one month later and there is no witness to the damage.The independent service provider carries their own insurance. If the customer chooses to pursue and insurance claim we will be glad to provide that company's insurance information to the customer directly.