Aiello Home Services

Review: I ordered 100 gallons of heating oil ($255) that was delivered on 4/9/15 and the technician who pumped the oil into the tank from the outside of the house did not put the cap back on. My boiler stopped working. My husband called the Manager, Wilson, and told him about the missing cap and the amount of rain we had gotten. Wilson said that the rain should not have caused any damage and sent someone to replace the cap. We also scheduled an Aiello technician to look at the boiler on 5/15/15. The Aiello repair technician charged us $73.38, told us that that he could not repair our boiler and we needed to buy a new one. We finally saved up enough money to purchase a boiler. It was installed by Dynamic on 11/13/15, who told us that we have a lot of water mixed in with the oil in our oil tank and it's preventing our brand new boiler from starting. They said we need to contact Aiello to pump out the 100 gallons of damaged oil and put in brand new oil. We called Aiello and they are refusing to accept responsibility. They want to charge us for their negligence.Desired Settlement: All I want is for them to remove the damaged oil and replace with 100 gallons of good oil. It is not our fault that the technician left the cap off. If they are unable to do this I would like them to refund $255 - Oil and $ 73.38 - service call and pump the bad oil out. I currently do not have heat in my house.

Business

Response:

Review: On October 30. 2015, we contacted Aiello for service. There was an upstairs bathroom toilet that was clogged and needed to be plunged. Upon telephoning, we were told that there was a $49.00 service fee charge for the visit and that the total would be provided at our home by the service technician. The invoice list "snaked master toilet".

The total amount of the bill paid was $237.21. Therefore, the fee for "snake master toilet" was $188.21. Really? That is iniquitous. Moreover, the fee is outrageous and scrupulous. Finally, it is a fleece of consumers and residents of the greater Hartford area of Connecticut.Desired Settlement: I am seeking to have a refund due to the exorbitant fee. The refund must be at least half of the total bill paid.

Business

Response:

To Whom It May Concern:

On October 30, 2015 a representative from Aiello Home

Services’ plumbing department was dispatched to [redacted], the

home of [redacted]. Mrs. [redacted] was

quoted a $49.00 dispatch fee over the phone and was informed that there would

be an additional charge given upfront for the work that needed to be done. The quote was given before any work was

performed and was accepted by said homeowner.

The task at hand was snaking the master bathroom toilet. This task was performed successfully and the

technician received payment at that time of the service. Mrs. [redacted] chose to go directly to RevDex.com to file a complaint instead of calling Aiello Home Services

management to discuss the price concern.

After being notified of the complaint, the Plumbing Service Manager has

tried contacting Mrs. [redacted] as on the following dates: 11/2/15 @ 12:00 p.m. and 11/3/15 @ 12:15

p.m. with no response. Upon finally reaching

the customer Aiello Home Services and customer agreed on a discounted price

although she had previously agreed to it. Customer is satisfied with our resolution

and will notify Revdex.com to that, and will also notify Revdex.com that she filed a

complaint before contacting us. Aiello did not even know she had a concern, if

we had, we would have worked to resolve it amicably.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted].

I spoke with Frank, a representative from Aiello Home Services last week. The Aiello representative and reached a compromise.A few things I would like to note. One, the complaint to Revdex.com was made prior to speaking with Aiello. However, it is my right as a consumer to do so. Based my discussion with Frank, he would have liked me to contact Aiello prior to the complaint with Revdex.com. He believes that my actions were premature and he assured me that even without the Revdex.com complaint Aiello would have still agreed to compromise the fee. Lastly, a point of interest was the interaction with the Aiello representative, though we agreed the interaction was somewhat hostile. The representative from Aiello was rude and arrogant. However, the matter is resolved. Aiello did issue a refund.

Sincerely,

Dr. [redacted]

Review: We had Aiello come out to our house for a toilet leaking on the first floor. The plumber looked at the issue and quoted us 356.00 plus 49.00 just to show up at the house. The 356 was a flat rate but it involved pulling a double wax ring off the toilet and replacing it with another. Absolutely ridiculous that they charge that for a job less then a hour to do.

There Invoice #: [redacted]

we would like this reviewed and be credited what is FAIR.

COMPETLY SATISIFIED WITH SERVICE OF AEILLIO

Jason M[redacted] did a very thorough job when assessing our home. Jason communicated what he was doing and why throughout the entire process. Very happy with his service. He definitely loves what he does!