Aiello Home Services

Today Mark and Zeke provided a maintenance checkup on my furnace/hot water unit Both were professional, personable, neat and competent I'm very pleased with the work they did and how they weren't interrupted with phone calls Great service thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Aiello plumber arrived on schedule and assessed the problem quicklyHe gave us an estimate and began his workHe was unable to do all we needed as he didn't have all the tools necessaryHe referred us to a second company who completed the job

My 1st experience with Aiello was great, they were professional on the phone when scheduling an appointment at 11am - 3pmThey also asked if there was an earlier time could they callOf course I said yes since we didn't have any hot waterI was contacted in the morning around 8:30am and said that they could have a technician there by 9amWhen Pete arrived at my home he was very professional and introduced himself and shook my handI then brought him down to the basementAfter troubleshooting the water heater, it was determined that it need to be replaced after yearsPete called into the office and arranged for the equipment to be delivered while he went ahead and drained the WHI left him alone at that pointWhen I checked on him around noon he was just finishing up and by 1:30pm we had hot showers!
Awesome experience and would definitely use and recommend them again

Aiello Home Services has made multiple attempts to contact customer with no response.12/26/11:AM LMOM by: STMF12/27/3:PM LMOM by: STMF12/28/4:PM LMOM By: STMF

I am very happy with the professionalism shown by the employees of Aiello, with whom we worked to replace our aging boiler. The technician who responded to our emergency service call on a Saturday evening was able to find the problem with our old boiler and get it running on a night when we had record low temperatures. He explained the issues with the aging system and recommended that we speak with one of their replacement specialists, which we did the following week. This specialist also thoroughly examined our existing system and recommended the same replacement system that the technician had mentioned. We were able to get the new system installed within a couple of days after signing a contract and loan agreement. The installation team was also very professional, courteous, and left the basement area clean.

Website Complaint Response:
Delays with [redacted] resulted in delay of comments and responses: 5/7/14 1:44 PM - spoke with [redacted] re: Revdex.com filing- per GFC will offer 1/2 off to accommodate price concern. She seemed satisfied with results. noted account. Giveback in amount of $221.70 per...

[redacted] 5/8/14 2:58 PM ISSUED CR/CC [redacted] $221.70 AS PER Giveback / GFC 5/9/14 3:53 PM REC'D FROM [redacted] - INQUIRY - TO CHARGE ON 4/17/14 $443.40 DISPUTE NOTES AS COPIED; The Card Member does not recognize the Charge. Please provide support and itemization. In addition, if the Charge relates to shipped goods, please include Proof of Delivery." 5/9/14 4:16 PM CALLED [redacted] - SPKE W/ CSR - [redacted] - advised her that customer was issued partial credit $221.70 on 5/8/14. credit not showing yet takes 48 to 72 hrs. 5/16/14 3:14 PM called [redacted] CSR / - FOLLOW UP ON CASE) SPKE W/ [redacted] - CONFIRMED ALL DOCUMENTS WERE RECEIVED AND CASE WAS CLOSED IN OUR FAVOR. NO OTHER FOLLOW UP NEEDED. [redacted] Customer is satisfied with outcome
6/25/2014 2:40:01 PM

After having a technician come out to the house (whom I was not impressed with), I decided I needed to replace the air conditioning system on our home. The "replacement specialist" who came to the house would not provide a detailed estimate for different systems, only approximate numbers like "if you go with a 16 Seer system, it would be around $8K. A better unit would be $10K". He said, "If you decide to go with us, we would do a better estimate." That is a poor way of doing business. I do not make decisions without details... so I went with another company who provided detailed estimates (to the dollar) before they left the house.

We were very impressed with the response time from Aiello as well as the professionalism of Carmelo M[redacted] Service Specialist. He was prompt, polite and did an excellent job for us.

Needed our boiler and water heater checked,hasn't been in 2+ years. Called Aiello, service specialist Tom S[redacted] was thorough and pleasant to work with. He presented our options on what he saw and what could be replaced. No pressure to make a quick decision on possible repairs.

Purchased a new Central Air Conditioner from [redacted] who utilize Aiello Home Services staff for the install. They came when they said they would, were profession in every way, explained everything, and cleaned up before they left. During the install they found they needed a new return air duct to maximize efficiency and installed duct without cost to homeowner. Mike M[redacted] lead their team and was a true professional. Could not be happier with the overall experience.

Terrible. Called them in a emergency and they ripped me off. Not to mention damaging my radiator, so now I am down one....terrible experience that bothers me to this day.

All technicians were knowledgeable and curtious.

Service Specialist Mike M installed a two-zone ductless mini-split at my home. There were some challenges associated with the installation and Mike kept me informed of my options and status of the installation. Overall, I was very impressed with both the technical capabilities of Mike and his team, in addition to Mike's customer customer focus during this challenging installation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me if they in fact follow through with the refund.  This is similar to the narrative I got from the company when I did speak with them but was unable to reach them for resolution after the initial complaint. 
Sincerely,
[redacted]

Very good experience with Aiello. Service person Stephen S. was helpful, knowledgeable, and explained what he was doing every step of the way,

Please accept my apologies for the delay, The customer I had a good conversation on this matter and Aiello did agree to correct concern. Aiello will be mailing a refund check to cover the estimated loss. Thank you

Mike and Paula were great to work with. Paula was most helpful and quickly got me my appointment, and Mike was here right on time and did a flawless job.
Good Job!

I have had an account with Aiello for four years, and my parents had an account with them for as far back as I can remember. They have always been prompt, courteous, and reasonably priced. Tom S. was at my house today to resolve an issue with my whole house A/C. It's a complex setup, including 2 zones, heat pump, and automatic switchover to a boiler. He figured out the problem pretty quickly, fixed it, made some recommendations on reducing the chance of another service call. I would highly recommend both Aiello, and Tom.

Well, this could not have been easier. Called to request a plumber for a clogged toliet, Paula answered & was extremely pleasant. She helped me schedule an appointment. I was called when technician was on the way - which I think is wonderful customer service. The plumber, Peter C. arrived on time, and put on those paper shoe covers to avoid tracking snow/water into my house (much appreciated!). He provided a quote before work began, which I approved. He was professional, quick & efficient. He was done within 20 minutes and did not leave a mess. I am so pleased with the staff at Aiello Home Services, I would (and will) highly recommend them to everyone.