Airbnb, Inc.

Revdex.com Inc
*** *** *** ***
*** ** ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, I reached out directly to the complainant
today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

Complaint: ***I am rejecting this response because: We checked out due to unsanitary conditions and all complaints have been documented through emails with your company that was slow to respond* We checked out the next morning and I have all documemtation* Your response is unacceptable and your company has done absolutely nothing to help in this matter* It shows in thousands of complaints your company has on with the Revdex.com* Sincerely,*** ***

Complaint: ***I am rejecting this response because: once again it is not a response to the actual complaint. Airbnb was unable to assist me. They did not provide the refund as promised. My credit card company, however, made their conditional credit permanent after completing their investigation so there remains nothing to be done with regard to this complaint. The complaint may be closed.Sincerely,*** ***

Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
On March 13, Airbnb sent the following to the guest:
“***,
*** here at Airbnb, I hope my message finds you well
I am following up with you regarding your Revdex.com complaint # ***
Thank you for your detailed feedback and we're sorry to hear about your experience
I have issued you a refund of R$to your MASTERCARD ending in *** for the lack of continuous hot water
User experiences are paramount to Airbnb and I am truly sorry to see that was not the case during your reservation but then also with your communication with Airbnb
We thank you for your patience and hope you continue to be an active member of our community
***”
We have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
***
Airbnb

Complaint: ***I am rejecting this response because:
The business has offered no different response than they have before initiating this complaint to Revdex.com They are entirely focused on the host, due to their interests being directly tied to hosts listing properties on their platform This business neither protects or acts in the interests of its guests when their is a failure on the part of the host
The business has left it to the host to determine the appropriate course of action The business itself has taken a hands-off approach, leaving this situation unresolved
Furthermore, the business does not acknowledge its own conduct in this dispute, where its agents have resorted to coercion, misinformation, and outright disregard for the host, the property and the guest, by advising its guest to conceal possessions in order to facilitate a stay with the host It is highly questionable that the business can consider itself legitimate, as well as justified in its position, when its agents resort to the aforementioned tactics on behalf of the business and its hosts
Sincerely,*** ***

September 20,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter
as of September 12, We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors
***
Airbnb

Complaint: ***I am rejecting this response because:
Airbnb answered that they will not refund the money payedI reject this response, and want to continue with my complaint, as Airbnb has responsibility, all the information to whom I contacted was informed in the pictures of the web pageThe only resolution is to receive full refund.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAirbnb is agreeing to refund me $back to my visa!Sincerely, *** ***

August 1,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy
policy, an Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of April 15,
We regret any inconvenience that this process may have caused and we wish the complainant the best in them future endeavors
***
Airbnb

Cordial greetings.We have reviewed the facts related to the case number *** and considered the proposed resolution.In accordance with our privacy policy, I have reached out directly to the complainant to address his concerns.We regret any inconvenience that this process may have caused the
complainant and we wish him the best in all his endeavors.Sincerely,
*** **Airbnb

On *arch 8, Airbnb sent you the following:
'Hello *ichael,This is *** againIn situations such as this, we would typically not be able to co*bine coupons or raise a coupon valueHowever, you do currently have $in credit available to you outside of the $credit providedDue to these circu*stances, I have gone ahead and co*bined all three coupon codes for a total value of $USD.This value will now be reflective on the coupon code provided earlierBelow are the code credentials, with the updated value.Coupon Details: *** *** *** *** *** *** *** *** ***I appreciate you thinking creatively on thisI hope so*e of the listings provided will be suitable for your trip."
We appreciate the ti*e you’ve taken to share your concerns with our tea* and are sorry to hear that the co*plainant is disappointed in our response
However, we have issued our final decision for this case and we will disengage fro* further discussion on this topic
Best,
Airbnb
***

Complaint: ***
***Below is the re-send of my response of 1/26/to Revdex.comI am now awaiting a formal action since Airbnb has stated that they would like to disengage from resolving my complaint***
I am rejecting this response because:
Despite numerous requests to refund my lost account balance and delete my personal information including my credit card details from Airbnb's database since my account is now dormant, they are still adamant to retain my information without providing any justificationI initiated this request because I do not feel that my financial information is safe in their hands since their advisers have made multiple errors on my account in the past
They have imperiously notified Revdex.com that they are disengaging from any further discussion on this subject without providing any reasonsI am certainly not happy with their response and I would like to take this case further
Sincerely,*** ***

Complaint: ***I am rejecting this response because: I still did not get my refund. First of all, I used a credit card on my transaction with Airbnb and not a bank card, as stated by Airbnb. These are two different cards. Airbnb is saying that since I filed a claim with my bank then they will not do anything to help me get my refund. This is messed up. How can you treat your customers like this. Also, my credit card tried to contact Airbnb and resolve this matter but, Airbnb did not want to resolve this matter, as usual, and did not refund my money back. So, my credit card ended up closing my case and did not give me my money back. This is why I am working with Airbnb in trying to get my money back for services not used as their client cancelled my reservation
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
Business has engaged in deceptive business practices and exhibited morbid failures in customer service as well as adherence to it's own policies and procedures published via its website and host/renter agreements and insurance policy. I find the canned responses to customer service issues to be indicative of poor management, and this issue will not be resolved until a refund is properly issued or a claim for injury opened via the liability policy with lloyds of london
Keywords: OIG, OPR, FTC, deceptive business practices, poor customer service, liesSincerely,*** ***

Complaint: ***I am rejecting this response because: They are lying and did nothing to help accommodate me into finding a new place. This business has one of the worst customer services and resent news prove that. They basically brushed this off as "o stuff happens"Sincerely,*** ***

Initial Business Response /* (1000, 7, 2015/05/31) */
*** ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms***,
Cordial greetings
We have reviewed the facts related to the case number XXXXXXXX
and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address his concerns
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors
Sincerely,
*** C
Airbnb
Initial Consumer Rebuttal /* (3000, 9, 2015/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
no resolution
Final Business Response /* (4000, 15, 2015/06/11) */
We have communicated our final decision to the complainant and there are no further steps that can be taken in this process
We regret any inconvenience this may have cause him
Final Consumer Response /* (4200, 17, 2015/06/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Why has ABB not contacted the host? And provided any documentation of her (host) explanation

November 20,
Revdex.com Inc
*** *** *** *** *** ** ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an Airbnb
representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

August 18,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy
policy, an Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Complaint: ***I am rejecting this response because:
Airbnb still has not taken responsibility for disabling my account for absolutely no reasonThey have sent me the same automated response three times nowThe fact that they don't personally take the time to look into my case means that they don't care about their loyal customersI have tried speaking to them on the phone many times but I never seem to get any sort of straight answer from the customer service employeesI want answers as to why they disabled my account but I have a feeling I'm not getting one because they don't actually have a reasonMy guess is they couldn't fix the "error" on my account and so they decided it would be easier to disable my account instead of dealing with the problem their website/app was experiencingThis is totally unprofessional and it is not a good look for them as a company
Sincerely,*** ***