Airbnb, Inc.

We are sorry to hear that the complainant is disappointed in our responseWe regret any inconvenience that this process may have caused
We wish the complainant the best in his future endeavors
Sincerely,
***
Airbnb

Complaint: ***I am rejecting this response because: We checked out due to unsanitary conditions and all complaints have been documented through emails with your company that was slow to respond* We checked out the next morning and I have all documemtation* Your response is unacceptable and your company has done absolutely nothing to help in this matter* It shows in thousands of complaints your company has on with the Revdex.com* Sincerely,*** ***

January 8,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
Regrettably, we are unable to locate a profile or reservation with the information provided within the complaintIn order to proceed with our review, please provide the email
address, telephone number, account name and/or reservation code associated with this issue
Sincerely,
***
Airbnb

Complaint: ***I am rejecting this response because:
I voiced concerns many timed and nothing was done in one of the particular cases of a guest.Sincerely,*** ***

August 18,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy
policy, an Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Complaint: ***I am rejecting this response because:
1) Airbnb has not compensated me for the rental dates that were cancelled out without my permission and not per the policy set by me (no refunds if the cancellation is done after checkin date)
2) Airbnb is not being consistent here as I have been paid out twice for the exact same scenarioIf they have a set policy around cancellation post checkin then why was it not applied during the prior instancesWas there some sort of discrimination here? What was the difference between the instances?
3) The cancellation from Airbnb did not allow me to rebook the dates as it was well into the day rentalThe cancellation late into the rental period left just one day available to be rented which was also not rented incurring me (the consumer) at a loss of $
Thanks

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and received the requested refund, and find that this resolution is satisfactory to meSincerely, *** ***

Cordial greetings.We have reviewed the facts related to the case number *** and considered the proposed resolution.In accordance with our privacy policy, I have reached out directly to the complainant to address his concerns.We regret any inconvenience that this process may have caused the
complainant and we wish him the best in all his endeavors.Sincerely,
*** **Airbnb

August 1,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy
policy, an Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Complaint: ***I am rejecting this response because:
Airbnb answered that they will not refund the money payedI reject this response, and want to continue with my complaint, as Airbnb has responsibility, all the information to whom I contacted was informed in the pictures of the web pageThe only resolution is to receive full refund.Sincerely,*** ***

June 20,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed
resolution
In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

Complaint: ***I am rejecting this response because:
Airbnb still has not taken responsibility for disabling my account for absolutely no reasonThey have sent me the same automated response three times nowThe fact that they don't personally take the time to look into my case means that they don't care about their loyal customersI have tried speaking to them on the phone many times but I never seem to get any sort of straight answer from the customer service employeesI want answers as to why they disabled my account but I have a feeling I'm not getting one because they don't actually have a reasonMy guess is they couldn't fix the "error" on my account and so they decided it would be easier to disable my account instead of dealing with the problem their website/app was experiencingThis is totally unprofessional and it is not a good look for them as a company
Sincerely,*** ***

September 20,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter
as of September 12, We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors
***
Airbnb

Complaint: ***I am rejecting this response because: I still did not get my refund. First of all, I used a credit card on my transaction with Airbnb and not a bank card, as stated by Airbnb. These are two different cards. Airbnb is saying that since I filed a claim with my bank then they will not do anything to help me get my refund. This is messed up. How can you treat your customers like this. Also, my credit card tried to contact Airbnb and resolve this matter but, Airbnb did not want to resolve this matter, as usual, and did not refund my money back. So, my credit card ended up closing my case and did not give me my money back. This is why I am working with Airbnb in trying to get my money back for services not used as their client cancelled my reservation
Sincerely,*** ***

Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of April 15,
We regret any inconvenience that this process may have caused and we wish the complainant the best in them future endeavors
***
Airbnb

Initial Business Response /* (1000, 7, 2016/01/26) */
January 26th,
*** ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case # XXXXXXXX
Dear Ms***
Cordial greetings
We have reviewed the facts
related to the case number XXXXXXXX and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address his concerns
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors
Sincerely,
*** B
Airbnb
Initial Consumer Rebuttal /* (2000, 10, 2016/01/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company did go out of it's way to make sure I was taken care of after making our video message to themWe finally received confirmation that our refund has gone through
***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI appreciate your understanding of this matter and the action you took to rectify itI wish we had been able to come to an agreement before this last stepI feel more comfortable now to continue using your services
Sincerely, *** ***

Complaint: ***
I am rejecting this response because: no resolution is given
Sincerely,
*** ***

Initial Business Response /* (1000, 7, 2015/05/31) */
*** ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms***,
Cordial greetings
We have reviewed the facts related to the case number XXXXXXXX
and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address his concerns
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors
Sincerely,
*** C
Airbnb
Initial Consumer Rebuttal /* (3000, 9, 2015/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
no resolution
Final Business Response /* (4000, 15, 2015/06/11) */
We have communicated our final decision to the complainant and there are no further steps that can be taken in this process
We regret any inconvenience this may have cause him
Final Consumer Response /* (4200, 17, 2015/06/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Why has ABB not contacted the host? And provided any documentation of her (host) explanation

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of June 4,
We regret any inconvenience that this process may have caused and we wish the
complainant the best in her future endeavors
Sincerely,
***
Airbnb