Airbnb, Inc.

August 1,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy
policy, I reached out directly to the complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

Regrettably, we are unable to locate a profile or reservation with the information provided within the complaintIn order to proceed with our review, please provide the email address, telephone number, account name and/or reservation code associated with this issue
Sincerely,
***
Airbnb

December 2,
*** ***
Dispute Resolution Specialist
Revdex.com Inc
*** *** *** ***
***, CA
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed
resolution
In accordance with our privacy policy, I reached out directly to the complainant today o address her concerns
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors
Sincerely,
***

Complaint: ***I am rejecting this response because:I don’t care if they wont respond moving forwardPlease let me know if my complaint will still be listed on your website or available for other people to see what they can possibly encounter when dealing with AirBnbSincerely,*** ***

April 21,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed resolution
In accordance with our privacy
policy, I reached out directly to the complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

As per our privacy policy, we are unable to disclose private information about our users, including any information regarding possible listings or reservationsYou can read more by visiting ***
Our team will investigate this matter and follow up.That could mean warning the user, suspending or removing their accountFor privacy reasons, we can’t share what will happen after the review.
Best,
Airbnb

July 27,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy
policy, an Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Complaint: ***I am rejecting this response because this is the exact same form letter they me a few weeks ago They have refused to do anything meaningful about this problem.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
No email stating that the problem has been fix or any explanation as described in AirBnB Revdex.com responseThe representative handling this Revdex.com complain should have reached out by phone and discussed this with me to INSURE that an email was received
I will call AirBnB again myself, but this will be the last time as I have spent many hours on the phone with them already
The only email received was on April 18th as follows, which basically states, "this is how the system works and if you don't like it, then don't use this feature..."
"*** M, Apr 18, 18:CDT:
Hello ***,
I am sorry for the delayed response on this issue, I have been doing a deeper investigation and consulting with my collegesAs mentioned in the past, this is how our system works and if you are not pleased on how the discounts are being calculated on your listing you are able to remove this feature manually to prevent confusion on our price breakdowns
Thank you for your patience in this difficult situation and if you have any further questions please give us a call
Best wishes,
***"
Desired resolution: AirBnB should call me and discuss what was fixed and how the system works not that they have fixed the problemIf not, I will be calculation what losses I have had from these errors and requesting that they reimburse me
Sincerely,***

Complaint: ***I am rejecting this response because:
I stand firmly that I paid for a service that I did not receiveThe accommodations were unacceptable. Sincerely,*** ***

November 10,
*** ***
Dispute Resolution Specialist
Revdex.com Inc
*** *** *** ***
*** ** ***
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed
resolution
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors
Sincerely,
***
Airbnb

(The consumer indicated he/she DID NOT accept the response from the business.)Air Bnb has not contacted me to resolve this matterI will take file a case in small claims courtThey are operating a platform that breads crimeThey have no system in place of checks and balancesThe person that ripped me off had their profile up on the site for a month after they ripped me offRenters beware

Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
On April 20, Airbnb sent the following to the guest:
“Hi ***,
*** here at Airbnb, I hope my message finds you well
I am following up with you regarding your Revdex.com complaint # ***
Thank you for your detailed feedback and we're sorry to hear about your experience
Rest assured, we'll complete an audit of the experience and provide the appropriate feedback to the agent
That being said, I am upholding the decision made on this case as you were refunded 50% of the payout corresponding to nights when the guest Mike only stayed nightsAirbnb considers this a final decision and will uphold it
User experiences are paramount to Airbnb and I am truly sorry to see that was not the case during your reservation but then also with your communication with Airbnb
We thank you for your patience and hope you continue to be an active member of our community
***”
We have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
***
Airbnb

Initial Business Response /* (1000, 8, 2015/08/09) */
A full refund was granted to the complainantWe considered the issue resolved

December 8,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We are reviewing the facts related to the case number and actively working with the user on proposed resolution
In accordance with our
privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Revdex.com Inc
*** *** *** *** *** ** ***
Re: Case # ***
Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of February 9,
We regret any inconvenience that this process may have caused and we wish the complainant the best in them future endeavors
***
Airbnb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of Feburary 12,
We regret any inconvenience that this process may have caused and we wish the complainant the best in them future endeavors
***
Airbnb

November 24,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
Thank you for providing an email address that is related to an Airbnb accountWe have reviewed the detailed related to the case number and considered the proposed resolution
In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,***
***
Airbnb

August 18,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, I
reached out directly to the complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb