Airbnb, Inc.

August 18,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, I
reached out directly to the complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

Initial Business Response /* (1000, 5, 2015/09/16) */
September 16th,
*** ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms***,
Cordial greetings
We have reviewed the facts
related to the case number XXXXXXXX and considered the proposed resolution
In accordance with our privacy policy, I have followed up directly with the complainant to address her concernsAt this time, this matter is resolved
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors
Sincerely,
***
Airbnb

January 23,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an
Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is
following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Initial Business Response /* (1000, 9, 2015/05/31) */
*** ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms***,
Cordial greetings
We have reviewed the facts related to the case number XXXXXXXX
and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors
Sincerely,
*** C
Airbnb

Complaint: ***I am rejecting this response because: On March 23rd, I received the following message from Airbnb per email:
"A refund of $has been issued to your credit card (MASTER ***) for reservation *** at Studio Apt in Fabulous Victorian (you originally paid $435)While this refund is immediate on our part, it can take up to business days for the funds to reach your account
Thanks, The Airbnb Team"
However, as of this moment (5:pm CST) on April 6, 2017, no such refund has been posted to my account with Citi. I called Citi and they confirm no refund has arrived yet. Airbnb being sorry that I rejected their prior response does not resolve the problem. They still have not refunded the $435.Sincerely,*** ***

Complaint: ***I am rejecting this response because:I have not been contacted by AirBNB regarding this complaint. Sincerely,*** ***

December 14,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an
Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of May 18, We regret any inconvenience that this process may have caused and we wish the complainant the best
in his future endeavors
Sincerely,
***
Airbnb

Complaint: ***I am rejecting this response because:
Airbnb’s proposal is not acceptable. In my previous response, I referenced the email noted in their last communication. My opinion has not changed
They have not addressed my issues
They have ignored that even the manager of the property believed that $was a reasonable amount to reimburse me for the circumstances me and my guests experienced
It is irresponsible on Airbnb’s part to say they are unable to help with a reimbursement because I followed standard consumer procedures with my credit card when I did not get a response from their agents to my immediate and timely communications on the issue
A $coupon for the opportunity to use their services again with no promises to rectify or apologize is an appropriate remedy
Sincerely,*** ***

On February 9, Airbnb responded with:
'Hi ***,Evan here at Airbnb, I hope my message finds you well. I am following up with you regarding your Revdex.com case # ***.Thank you for your detailed feedback and we're sorry to hear of your experience.Unfortunately, it's not possible for us to apply a coupon code to a reservation after it's been accepted or to another user's account. When the reservation request is sent, the system records that the user agreed to the terms and conditions on the checkout page, and that submission is finalized when the host accepts.This coupon is not redeemable for cash and you have until 8-1-to use it. In case you forgot, to use it, click the link that says "Coupon" next to the subtotal on the booking page and enter the code ***.Guest experiences are paramount to Airbnb and I am truly sorry to see that was not the case with Airbnb.We thank you for your patience and hope you continue to be an active member of our community.'
Thanks so much for your patience throughout this process.We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response.However, we have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
***
Airbnb

January 9,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an Airbnb
representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Initial Business Response /* (1000, 7, 2015/06/15) */
*** ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case # XXXXXXXX
Dear Ms***,
Cordial greetings
We have reviewed the facts related to the case number
XXXXXXXX and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors
Sincerely,
*** C
Airbnb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am supposed to get paid 5-30.
Ill let you know as soon as possible then
***Sincerely, *** ***

July 27,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy
policy, I reached out directly to the complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

Complaint: ***I am rejecting this response because:
1) I provided the evidence for violation of surveilance policy listed in the site by which I am eligible for refund
2) I provided evidence that living condition is not acceptable beyond the legal occupancy limit
The support just says they have not found any evidence of violation by host even after providing the evidence
the policy says any surveylance device in any room should be disclosedand no surveilance in bedroom and bathroom even if disclosedif not disclosed I am eligible for refund according to policyeven after providing evidence of surveilance in other rooms without disclosureairbnb feels host is upto standardairbnb says I need to read reviews to book.
Airbnb feels host doesnt violate anything even after stacking people in small bedroom apartment without disclosure and no option to lock any roomhost is goodlegal occupancy limit is max so what is the limit for bad living condition, I feel airbnb will not find it poor living condition even if host stacks in same apartmentit just supports host no matter what
Sincerely,*** ***

Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
In accordance with our privacy policy, an Airbnb representative is working with the complainant directly to address their concerns, and have sent the latest case update on April 11,
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

January 23,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an
Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Complaint: ***I am rejecting this response because: there was no response issued here Business states they are unhappy I rejected their response, there was NO RESPONSE!! I asked Airbnb to provide their initial response here on this platform and they did not do so They are effectively going behind the back of the Revdex.com and contacting me directly which is against the protocol of responding to a Revdex.com complaint
Yet again, please provide the response that was given to me directly here on this platform so that there is a historical chain of communicTion, otherwise I will take that as Airbnb was yet again ignoring my issue
there was absolutely no response to my complaint via the Revdex.com to this complaint Where is the oriGinal response from Airbnb? Sincerely,*** ***-***

Complaint: ***I don’t have a account number to go to to delete because I never had an accountThey made one without my knowledge, and I have never been informed of any number whatsoeverSo I cannot follow their adviseWhy can’t they just remove it from their system?I am rejecting this response because:Sincerely,*** ***