Airbnb, Inc.

I apologize for the delay
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

July 22,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy
policy, I reached out directly to the complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

I was finally refunded yesterday! They held 3$ saying that it was the fee to convert my money (for the three minutes I had the reservation)- but I'm not going to make a big deal out of $You can close the case if you would likeI had the remaining $transferred to my bank account today Thank you for your help!! *** Sent from my iPhone

June 1,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed resolution
In accordance with our privacy policy, an
Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Complaint: ***I am rejecting this response because:
I cannot believe that this is how you treat your customersI tried to create a second account and accepted the fate of my first account only to be disabled because multiple accounts are not allowedThen tell me how am I supposed to use Airbnb? Do you really just treat your customers like garbage? Sincerely,*** *** ***

Complaint: ***I am rejecting this response because: Airbnb has not provided any productive solution to the disputeTheir latest response merely use the exact wording from the previous responseI am looking to Airbnb to pay back the difference they have taken out of my credit card account that was without my authorisation as soon as possible
Sincerely,*** *** *** ***

September 3,
*** ***
Dispute Resolution Specialist
Revdex.com Inc
*** *** *** *** *** ** ***
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed
resolution
In accordance with our privacy policy, I reached out directly to the complainant today to address his concerns
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all endeavors
Sincerely,
***
Airbnb

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of April 4th We regret any inconvenience that this process may have caused and we wish the complainant the best in
their future endeavors
Sincerely,
***
Airbnb

Complaint: ***I am rejecting this response because: I have stated multiple times that I had requested the option to do binding arbitrationThrough theMonths of delays I was assured I would be compensatedAnd then wasReduced to only confirmed bookings to which we did haveTo that I had stated and never rebutted I would be compensated to when the home was once again habitableThe file was moved between two people each have different responsesI had stated that I want to then go into binding arbitration which is part of there terms and conditions yet they refuse to move to that nor address itOnce again it is part of thier terms They had a one sided contract that they would pay for lost bookings however Immediatly inactivate your listing so that it is unbookableThese policies are not in line with any consumer laws as there is no mechanism to recover thereby creating a fraudulent contractI enter with the expectation if my home becomes uninhabitable there is no distinguishable languguage spelling out restitution ,confirmed booking or days notAble to lease The standard for all including insurance companies are that the owner isTo be compensated to such time that the home is made habitable under thier actions no one could ever receive any monies and once agin finally ask to be assigned to binding arbitration as stated several times yet ignored each.Sincerely,*** ***

Thanks so much for your patience throughout this process
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
However, we have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, ** ***

August 1,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
We issued a full refund of
$todayWhile this refund is immediate on our part, you might not see the money reflected on the VISA account until business days laterPlease contact your payment provider for additional information
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

Initial Business Response /* (1000, 5, 2015/11/24) */
November 24th,
*** ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case # XXXXXXXX
Dear Ms***
Cordial greetings
We have reviewed the facts
related to the case number XXXXXXXX and considered the proposed resolution
In accordance with our privacy policy, I reached out directly to the complainant to address his concerns on November 24th,
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors
Sincerely,
*** B
Airbnb
Initial Consumer Rebuttal /* (3000, 7, 2015/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate Airbnb's offer to restore my account to good conditionI would prefer to know the reason that I was banned from Airbnb, rather than take the $credit that was offeredI am concerned that there may be a legitimate threat to my personal identity having being stolen and would also like to know what action/inaction to avoid to being the victim of this type of denial of service again
Final Business Response /* (4000, 9, 2015/12/09) */
Unfortunately, we are unable to provide any further informationIf the complainant is concerned this his account may have been compromised, we encourage the complainant to review information found here:
- https://www.airbnb.com/help/topic/357/security-resources
- https://www.airbnb.com/help/article/
We regret any inconvenience that this may have caused the complainant and we wish him the best in all his endeavors
Sincerely,
***
Airbnb
Final Consumer Response /* (2000, 11, 2015/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: ***I am rejecting this response because: I submitted constructive technical suggestions to Airbnb for Basic Fraud Control and, to date, I have not been informed that Airbnb is implementing any steps at all to systemically improve their fraud prevention and controlThis blatant lack of care leaves all of its users, customers, members financially vulnerable to theft.Sincerely,*** ***

Decemeber 15,
*** ***
Dispute Resolution Specialist
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed
resolution
In accordance with our privacy policy, I reached out directly to the complainant today to address her concerns
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors
Sincerely,
***
Airbnb

September 14,
*** ***
Dispute Resolution Specialist
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed
resolution
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns.
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors
Sincerely,
***
Airbnb

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of July 19,
We regret any inconvenience that this process may have caused and we wish the
complainant the best in her future endeavors
Sincerely,
***
Airbnb

Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
On April 20, Airbnb sent the following to the guest:
“Hi ***,
*** here at Airbnb, I hope my message finds you well
I am following up with you regarding your Revdex.com complaint # ***
Thank you for your detailed feedback and we're sorry to hear about your experience
Rest assured, we'll complete an audit of the experience and provide the appropriate feedback to the agent
That being said, I am upholding the decision made on this case as you were refunded 50% of the payout corresponding to nights when the guest Mike only stayed nightsAirbnb considers this a final decision and will uphold it
User experiences are paramount to Airbnb and I am truly sorry to see that was not the case during your reservation but then also with your communication with Airbnb
We thank you for your patience and hope you continue to be an active member of our community
***”
We have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
***
Airbnb

Complaint: ***I am rejecting this response because this is the exact same form letter they me a few weeks ago They have refused to do anything meaningful about this problem.Sincerely,*** ***

July 27,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy
policy, an Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb