Airbnb, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, ** ***

Initial Business Response /* (1000, 7, 2015/09/09) */
September 9th,
*** ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case # XXXXXXXX
Dear Ms***,
Cordial greetings
We have reviewed the facts related to
the case number XXXXXXXX and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors
Sincerely,
*** B
Airbnb

Complaint: ***I am rejecting this response because: I submitted constructive technical suggestions to Airbnb for Basic Fraud Control and, to date, I have not been informed that Airbnb is implementing any steps at all to systemically improve their fraud prevention and controlThis blatant lack of care leaves all of its users, customers, members financially vulnerable to theft.Sincerely,*** ***

Thanks so much for your patience throughout this process
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
However, we have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
***

Complaint: ***I am rejecting this response because: Airbnb has not provided any productive solution to the disputeTheir latest response merely use the exact wording from the previous responseI am looking to Airbnb to pay back the difference they have taken out of my credit card account that was without my authorisation as soon as possible
Sincerely,*** *** *** ***

Complaint: ***I am rejecting this response because: The business refused to address any points raised in my original complaint.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
I cannot believe that this is how you treat your customersI tried to create a second account and accepted the fate of my first account only to be disabled because multiple accounts are not allowedThen tell me how am I supposed to use Airbnb? Do you really just treat your customers like garbage? Sincerely,*** *** ***

Revdex.com Inc
Broadway Suite
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, I reached out directly to
the complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

Decemeber 15,
*** ***
Dispute Resolution Specialist
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed
resolution
In accordance with our privacy policy, I reached out directly to the complainant today to address her concerns
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors
Sincerely,
***
Airbnb

September 3,
*** ***
Dispute Resolution Specialist
Revdex.com Inc
*** *** *** *** *** ** ***
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed
resolution
In accordance with our privacy policy, I reached out directly to the complainant today to address his concerns
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all endeavors
Sincerely,
***
Airbnb

July 22,
Revdex.com Inc
*** *** *** ***
Oakland, CA
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy
policy, I reached out directly to the complainant today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

Revdex.com Inc
*** *** *** *** *** ** ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, I reached out directly to the complainant today
to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
However, we have issued our final decision for this case by upholding the original decision made by the case manager at the time and we will disengage from further discussion on this topic
Best,
***
Airbnb

I apologize for the delay
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Initial Business Response /* (1000, 7, 2015/10/29) */
October 29th,
*** ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case # XXXXXXXX
Dear Ms***,
Cordial greetings
We have received the complaint
XXXXXXXX and are currently reviewing the claim and considering the proposed resolution
We require more time to properly assess the claim and will follow up with a response as soon as possible
Thank you for your continued patience
Kindly,
***
Airbnb
Final Business Response /* (1000, 11, 2015/11/04) */
November 4th,
*** ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case # XXXXXXXX
Dear Ms***,
Cordial greetings
We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution
In accordance with our privacy policy, I followed up with the complainant directly to address his concerns
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors
Sincerely,
***
Airbnb

October 30,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of July 19,
We regret any inconvenience that this process may have caused and we wish the
complainant the best in her future endeavors
Sincerely,
***
Airbnb

Complaint: ***I am rejecting this response because: No one has contacted me as stated in their response from the business. Sincerely,*** ***

September 14,
*** ***
Dispute Resolution Specialist
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number *** and considered the proposed
resolution
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns.
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors
Sincerely,
***
Airbnb