Airbnb, Inc.

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of July 13,
We regret any inconvenience that this process may have caused and we wish the
complainant the best in her future endeavors
Sincerely,
***
Airbnb

Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution.
In accordance with our privacy policy, an Airbnb
representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

We are sorry to hear that the complainant is disappointed in our response
We regret any inconvenience that this process may have caused
We are reaching out today, again, to reiterate our decision
We wish the complainant the best in her future endeavors
Sincerely,
*** @ Airbnb

Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of March 23,
We regret any inconvenience that this process may have caused and we wish the complainant the best in them future endeavors
***
Airbnb

Initial Business Response /* (1000, 5, 2015/10/20) */
10/20/
*** ***
Dispute Resolution Specialist
Revdex.com Inc
Broadway Suite
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms***,
Cordial greetings
We have reviewed the facts related to the
case number XXXXXXXX and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address his concerns
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors
Sincerely,
***
Airbnb
Initial Consumer Rebuttal /* (2000, 7, 2015/10/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Airbnb contacted us and agreed on the full reimbursementAnd, that's what I wanted from the beginningI hope this case show them they should review their cancellation process, so new clients in the future doesn't fall on the same gap I was caught
I'd like to say thanks to Airbnb for the resolution, and many thanks for Revdex.com, to be able to reach the proper channels on Airbnb to help me out to escalate and solve with my case
Kind Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is
following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Danielle
Airbnb

January 23,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
Thank you for providing the requesting informationWe have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Complaint: ***I am rejecting this response because: I have been told this for almost a month nowEach time I call someone tells me they will put a ticket in to get this fixed and get me paidEvery time I fellI have to do another ticket because no action has been taken and there are no updates as to when I will get paidPlease take my concerns serious and do everything possible to get me my overdue payment paid out to me.The stay was from Oct to Nov It is now Nov At the least please give me a good date I can expect to receive payment.Sincerely,*** ***

Revdex.com Inc.*** *** *** *** ** ***Re: Case # ***Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of May 25, We
regret any inconvenience that this process may have caused and we wish the complainant the best in them future endeavors***

Complaint: ***I am rejecting this response because: This is a bold faced lieDanelle *** has never sent me any correspondence. Sincerely,*** ***

December 18,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
In accordance with our privacy policy, the Airbnb representative handling this case will following up with the complainant directly to address their concerns
Again, we regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.***
Airbnb

October 30,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an
Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Hi ***, I really love airbnb but it really saddened me to see that my travel credits expired after I had check them numerous times in the travel credit section and those credits did not have expirations dates marked on them. I would have used them if they did. I called in to ask airbnb support to help me by extending the credits a day so I could make my reservation and they were not nice to me. I hope you are able to extend my travel credits so I can use them. im ready to book now. :)
*** *** *** ***

November 7,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
On October 30, Airbnb sent the following to the guest:
“Hi ***,
My name is *** and I am a member of the Trust and Safety team at AirbnbThank you for staying in touch regarding your Host Guarantee and Resolution Center claim for reservation ***, I’ve consulted with my team about your experience and requestsUpon review, we will uphold our decision as previously outlined
As mentioned, all invoices, receipts, or repair estimates must be on official company letterhead, and we cannot accept homemade documentsAdditionally, we were unable to verify the estimates provided, we are unable to provide compensation for your request
Your experience and request for your Host Guarantee and Resolution Center request have now been taken into careful considerationGiven the information provided by all parties involved, our original decision will be respectfully upheld and this case is now considered closed
Best,
***”
We have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
***
Airbnb

Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Complaint: ***I am rejecting this response because: Airbnb closed a case and violated my rights as a costumer.? Sincerely,*** ***

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of May 16, ? We regret any inconvenience that this process may have caused and we wish the complainant the best
in his future endeavors
?
Sincerely,
?
***
?
Airbnb

November 7,
Revdex.com Inc
*** *** *** ***
***, CA ? ***
Re: Case #? ***
Regrettably, we are unable to locate a profile or reservation with the information provided within the complaintIn order to proceed with our review, please provide the email
address, telephone number, account name and/or reservation code associated with this issue
Sincerely,
***
Airbnb

Complaint: ***I am rejecting this response because:
I have not had luck getting my questions answered by a airbnb representativeThe representative of my case has not answered my questions (why did the charges change from 275-585? Why was I not notified of changed until after I was charged? Why haven't you asked me about my experience and I had to spend almost hours on the phone to get you to contact me? etc) , but either gave a standard reply or ignored my questions
They have also not taken off the charges on my account or documented on my account that the $charges were dropped.?
Sincerely,*** ***