Airbnb, Inc.

Complaint: ***I am rejecting this response because:
none of the questionable property listings were amended, corrected or delisted according to airbnb's own policy
a) Property *** still does not provide exact address of the accommodation whilst the owner refused to disclose its location and unit number even AFTER confirmed bookingThe booking was cancelled by the "owner" when repeated attempts to communicate verbally or in person was refused after the payment was remittedIt's questionable whether the person actually owns the property.
b)Property *** is not owned by the current listerI was specifically asked by the "owner" to avoid mentioning airbnb to her neighbors because the property code does not allow sublettingThe personal rental agreement in New York City does not allow subletting without explicit consent by the landlordAnd there's no explicit written consent by the landlord to guarantee the entire duration of airbnb renter's stay will be honored
c)Property *** has a addressThe address listed is in fact a community school as airbnb agent Carter confirmedThe actual accommodation is in an entirely different building across the streetAnd this fact was personally confirmed verbally over the phone by the owner of the listing after the payment was madeThe title of the property is deliberately misleading and misrepresenting the location of the accommodationThe closest junction street is York street, which is blocks away from 2nd avenue, after the 1st AvenueFurthermore, I was asked (again) by the "owner" to minimize contact with neighbors and not to mention airbnb, presumably to avoid landlord's detection and suspicion that the unit is illegally being rented out to 3rd partiesI mentioned these to agent *** who handled the case but no action was ever taken by airbnb
Current accommodation is unacceptableThe condition of my current accommodation is unacceptable for the following reasons:
a) I asked *** if she was the property owner, she said yesAfter moving in yesterday December 21, a unknown man, who introduced himself as Brian (who I took to represent the landlord) knocked on my door and said that *** did not have the express permission from the landlord to sublet her unit out for my stayAnd this was NOT the first time she did this.
b) the steep degree climb of some 30+ flights of stairs to the 2nd floor where the unit is located is hazardous with any medium size of luggage or above to say the leastIt was virtually impossible to haul my some pound worth of luggage upstairs on my ownI received no help from the hostThis very very steep and long climb on very shallow stairs should be explicitly mentioned in the listing to anyone with more than pound of suitcase to carry
c) the general condition of the unit is in disrepair, dirty and is not what photos represent on its airbnb listingNo fancy table as shown in the photo of the listingNo carpet as shown in one of the photosNo curtains on the two big living room windows (looking out to the street)out of the windows panes were pasted with posters ripped form a yearly calendar that can hardly block the sunlightThe 4th window pane is completely transparent without any cover that any onlookers from opposite buildings can peek in without any privacy for the living room activity.
d) No nightstand in the bedroom as shown in the photoInside the bedroom beside a bed, was a desk lamp sitting on the floor that cannot be turned off when being plugged in.
e) Considerable noise comes from the street 24/7, especially into the bedroomThe street is only some feet down belowNo sound sleep is possible
f) cockroaches infested in the kitchen drawers and minimal to no cooking ware is provided except with one boiling pot and one tiny inch frying panThe other cookware were unusable due to the heavy wear and tear/damage on the teflon surfaceOne soup ladle and one frying wok spatula were provided but they cannot work with the crockery already mentionedOne water boiler with heavily lime crusted bottom was providedThere's no kitchen knife for food preparation besides butter knives and a meat cleaverA partially consumed bread lay on the kitchen counter with expiration date of December and I was told by *** that it's okay to eat it.
g)No bed sheets, linens, pillow covers or couch covers were present when I checked inI was asked by *** to accompany her on foot to a local launderette to pick up the necessary linens and towels for the duration of my stay when I first arrived yesterdayNothing was ready or prepared in the room prior to my arrival
h)No light fixture of any kind in the bedroom.
i)The filthiness and numerous stains on both pillows, albeit covered by the covers for now, are hard to ignore
Sincerely,*** ***

December 29,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter
as of December 25, We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors
***
Airbnb

Complaint: ***I am rejecting this response because:You did not inform me on what actions you have made to fix the problemVague launguage tells me nothing about if the bookings made in my name were canceled, nor did you tell me this account is closed completely and indefedently! How is someone supposed to be assured that a company they once trusted has their best interest in mind! Sincerely,*** ***

Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution.
In accordance with our privacy policy, an Airbnb
representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of March 23,
We regret any inconvenience that this process may have caused and we wish the complainant the best in them future endeavors
***
Airbnb

Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is
following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Danielle
Airbnb

Complaint: ***I am rejecting this response because: I have been told this for almost a month nowEach time I call someone tells me they will put a ticket in to get this fixed and get me paidEvery time I fellI have to do another ticket because no action has been taken and there are no updates as to when I will get paidPlease take my concerns serious and do everything possible to get me my overdue payment paid out to me.The stay was from Oct to Nov It is now Nov At the least please give me a good date I can expect to receive payment.Sincerely,*** ***

Revdex.com Inc.*** *** *** *** ** ***Re: Case # ***Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of May 25, We
regret any inconvenience that this process may have caused and we wish the complainant the best in them future endeavors***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

January 23,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
Thank you for providing the requesting informationWe have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Complaint: ***I am rejecting this response because: This is a bold faced lieDanelle *** has never sent me any correspondence. Sincerely,*** ***

October 30,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an
Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Hi ***, I really love airbnb but it really saddened me to see that my travel credits expired after I had check them numerous times in the travel credit section and those credits did not have expirations dates marked on them. I would have used them if they did. I called in to ask airbnb support to help me by extending the credits a day so I could make my reservation and they were not nice to me. I hope you are able to extend my travel credits so I can use them. im ready to book now. :)
*** *** *** ***

November 7,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
On October 30, Airbnb sent the following to the guest:
“Hi ***,
My name is *** and I am a member of the Trust and Safety team at AirbnbThank you for staying in touch regarding your Host Guarantee and Resolution Center claim for reservation ***, I’ve consulted with my team about your experience and requestsUpon review, we will uphold our decision as previously outlined
As mentioned, all invoices, receipts, or repair estimates must be on official company letterhead, and we cannot accept homemade documentsAdditionally, we were unable to verify the estimates provided, we are unable to provide compensation for your request
Your experience and request for your Host Guarantee and Resolution Center request have now been taken into careful considerationGiven the information provided by all parties involved, our original decision will be respectfully upheld and this case is now considered closed
Best,
***”
We have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
***
Airbnb

December 18,
Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
In accordance with our privacy policy, the Airbnb representative handling this case will following up with the complainant directly to address their concerns
Again, we regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.***
Airbnb

Revdex.com Inc
*** *** *** ***
***, CA ***
Re: Case # ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Complaint: ***I am rejecting this response because: Airbnb closed a case and violated my rights as a costumer.? Sincerely,*** ***

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of May 16, ? We regret any inconvenience that this process may have caused and we wish the complainant the best
in his future endeavors
?
Sincerely,
?
***
?
Airbnb

Complaint: ***I am rejecting this response because:
I have not had luck getting my questions answered by a airbnb representativeThe representative of my case has not answered my questions (why did the charges change from 275-585? Why was I not notified of changed until after I was charged? Why haven't you asked me about my experience and I had to spend almost hours on the phone to get you to contact me? etc) , but either gave a standard reply or ignored my questions
They have also not taken off the charges on my account or documented on my account that the $charges were dropped.?
Sincerely,*** ***

November 7,
Revdex.com Inc
*** *** *** ***
***, CA ? ***
Re: Case #? ***
Regrettably, we are unable to locate a profile or reservation with the information provided within the complaintIn order to proceed with our review, please provide the email
address, telephone number, account name and/or reservation code associated with this issue
Sincerely,
***
Airbnb