Airbnb, Inc.

Complaint: ***I am rejecting this response because:
?
I did did not violate any of the terms of service and only have good reviews.? Sincerely,*** ***

Complaint: ***I am rejecting this response because:
Airbnb did not provide any resolution in response to my complaintThey are exaggerating the situation without providing any evidence while completely overlooking the shortcomings in their own customer service that I faced over the months leading up to this issueWhen they added the coupons amounting to $to compensate for some of their inefficiency there was no disclaimer at any point that the coupons could be withdrawn before they are usedTherefore, I believe that they should provide a way to use the value of the above coupons regardless of the status of my account
Secondly, they should agree to delete my personal data specially my credit card details and ID document as they do not have the right to uphold this information on their system after they have denied me access to my accountThere is no clause in their Privacy Agreement that I signed up to which authorizes Airbnb to retain customers' personal data in instances when they disable their accounts vehemently and with no recourse
Sincerely,*** ***

Revdex.com Inc
*** *** *** ***
***, CA ? ***
Re: Case #? ***
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
On April 30, Airbnb sent the following to the guest:
“Hi ***,
Thank you for addressing your concerns and sharing details of your last experienceI see this was your first trip with us and I can assure you these types of situations are uncommon
Sorry to hear about the unfortunate amenity issueIn these rare circumstances, we do our best to assist with rebookingIt appears that we provided a full refund instead of applying the funds to a new reservationFor that, we do apologize
While we are unable to compensate you further than the full refund that has already been processed, we have provided a $coupon you may use on a future reservation with us
Code: ***
Expires: 2019-04-
Again, sorry about your last experienceIf you have further questions, let me know
Best,
***”
?
We have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
***
Airbnb

Revdex.com Inc
*** *** *** ***
***, CA ? ***
Re: Case #? ***
Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter? We regret any
inconvenience that this process may have caused and we wish the complainant the best in them future endeavors
***
Airbnb

Complaint: ***I am rejecting this response because:This response is unacceptableI want my $returned to me that was fraudulently given to the other party, based on lies, without my authorization.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that the amount returned to us is reasonableThe resolution is satisfactory to me? Sincerely, *** ***

December 21,
Revdex.com Inc
*** *** *** ***
***, CA ? ***
Re: Case #? ***
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
On December 12,
Airbnb sent the following to the guest: ?
“Hi ***,
?
Brianna here with Airbnb SupportThanks for letting us know about your concerns with this listing in Los Angeles
?
Please know that by accepting our Terms and activating a listing, hosts certify that they will follow local laws and regulations in there areaAirbnb can’t determine whether an accommodation is in compliance as this is the host sole responsibility
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I am very sorry to hear that your reservation did not go as plannedRegrettably, we are unable to issue a refund from our behalf due to lack of documentation and the fact that you contacted us after the reservation and not during the reservation about the issue that occurred
?
If you would like more information, please check out our Responsible Hosting page, found here: ***
?
Best,”
We have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
***
Airbnb

Revdex.com Inc
*** *** *** ***
***, CA ? ***
Re: Case #? ***?
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is
following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Revdex.com Inc
*** *** *** ***
*** ** ***
Re: Case #? ***
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is following up with
the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

December 18,
Revdex.com Inc
*** *** *** ***
***, CA ? ***
Re: Case #? ***
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
On November 22, an Airbnb representative educated the customer that the disputed amount had been released? to there default? payout method on November 21, 2017.? ? As well, the agent informed? the customer there account issue had been rectified? and moving forward they should not experience? any issues.?
We have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
?
***?
Airbnb

Revdex.com Inc
*** *** *** ***
*** ** ***
Re: Case #? ***
Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of March 26,
? We regret any inconvenience that this process may have caused and we wish the complainant the best in them future endeavors
***
Airbnb

Complaint: ***I am rejecting this response because:
It was insincere, took forever to get a response, and they still never addressed the issue (why the picture wouldn't save)But nonetheless, I have deleted my accountThey are a horrible company and should not be in business, completely unprofessional and careless.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and accept this resolutionI did find that my interactions with this business were not timely or cordial, or even apologetic except in terms of how long it took for them to address this simple issueWhile I received a refund there was no admission of fault or attempt to try to keep me as a customer after their clear negligence.Sincerely, [redacted]

Complaint: ***I am rejecting this response because:Sincerely,*** ***
the original reservation was ***
with *** & *** *** 2/17/
I have provided many of the case numbers associated with this case
Plesse confirm receipt of this information
Sincerely,
*** ***/*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe business fully met my expectations in resolving this claim and I am pleased with the response.Sincerely, *** ***

Complaint: ***I am rejecting this response because I have yet to hear back from the company.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
?
The company is impossible to deal with.? I did receive an email from them, but everything in it was not accurate, and the tone not correct.? I asked for them to call me back (once again), but they did not
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The bottom line:? the company originally overcharged me, I called to inquiry two, they were rude and abusive and hung up on me (Manilla call center and one in CA), I then made an inquiry with my bank that handled the transaction, and then Airbnb cancelled my reservation without my knowledge of consent.? Multiple attempts to inquire why went unanswered.? They ignored if not discriminated against me.? Weeks ago, when this began, Airbnb said they would credit me for the reservation ($690.34), but I have received zero credit.? ? I brought this up with the person who responded to the Revdex.com complaint, and she ignored it or fabricated a reply.? Hence, they have charged me yet provided or willing to provide no service.? ? This is serious.? ? This is a scam.Sincerely,*** ***

December 21,
?
Revdex.com Inc
*** *** *** ***
***, CA ? ***
Re: Case #? ***
We are continuing to review the facts related to the case number and considered the proposed resolution
?
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

November 24,
Revdex.com Inc
*** *** *** ***
Oakland, CA ? ***
Re: Case #? ***
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
We regret any inconvenience that this process may have causedHowever, we have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
***

*** *** *** *** *** *** ***, ***Re: Case # ***? Regrettably, we are unable to locate a profile or reservation with the information provided within the complaintIn order to proceed with our review, please provide the email address, telephone number, account
name and/or reservation code associated with this issueSincerely,***