Airbnb, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com Inc
*** *** *** ***
***, CA ? ***
Re: Case # ***?
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, I reached out directly to the complainant
today to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Sincerely,
***
Airbnb

Complaint: ***
I am rejecting this response because:there has been no resolution to this issue*** has basically locked my account so I am unable to properly communicate with current guests, make changes to their trips, etcI'm very unhappy with the fact that they are making a profit on our listings, but I'm not able to use the accountThe customer service I received pertaining to this issue has been poor and the account remains paused until June 20th.?
Sincerely,
*** ***

*** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** Please cancel this complaintIt has been resolved

Revdex.com Inc
*** *** *** ***
***, CA ? ***
Re: Case #? ***
We have reviewed the facts related to the case number
?
In accordance with our privacy policy, an Airbnb representative is currently following up with the complainant
directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

Complaint: ***
Below is the additional information the airbnb has requested
?
Email: *** ** ***
Our phone number: ***
The reservation was under the name: *** ***
The code we received in response to our reservation was ***
The name of the owner of the rented room is *** *** ? Her address is*** *** *** *** *** *** ***
?
All this information was provided in our original complaint except for our phone number?
?
Please send this additional information back to Airbnb and request our entire reservation money back
Sincerely,*** *** ***

Complaint: ***I am rejecting this response because they haven’t accepted my proposition of refunding me my moneyMy safety was in issueI want to thank the Revdex.com for helping me with my case.? Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI was disheartened to experience such a lack of care From Airbnb in not only responding to but also by not addressing my questions in a month period! And the fact that it took me filing this complaint in order to illicit a response is too badHopefully we will have a good relationship moving forward and will have timely responses coming from AirbnbAnd no further issues come about! That was a ridiculous amount of time to let go by without so much as giving me any hope of a resolution or addressing my concernsThank you for your help.? Sincerely, *** ***

Complaint: ***I am rejecting this response because: No one from Airbnb has contacted me to resolve the matterThey originally advised that an invoice was not submitted and if fact the invoice has been submitted on two separate occasionsIt appears that Airbnb is trying to avoid the matter
Thank you for your assistance.Sincerely,*** ***

Revdex.com Inc
*** *** *** ***
*** ** ***
Re: Case # ***?
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
On March 29, Airbnb sent the following to the guest who booked the reservation:
“Hi ***,
We are unable to proceed with mediation as a chargeback has been filed on the reservation in questionIf you would like further customer support from Airbnb, you’ll need to provide documentation showing the chargeback case is closed and cannot be reopened, or that it was ruled in Airbnb’s favor
Please provide an official letter from the card issuer showing the status of the chargeback and the date of the ruling
Best,
***”
To date, we have not received? a response from the user
?
Best,
***
Airbnb

Complaint: ***I am rejecting this response because it did not address any of the issues or concerns in the complaint filed with Revdex.com, or those in my direct emails to Airbnb
Sincerely,*** ***

Complaint: [redacted]I am rejecting this response because: same copy paste reply? Sincerely,[redacted]

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of March 18th?
?
We regret any inconvenience that this process may have caused and we wish the complainant the best in her? future endeavors
?
Sincerely,
?
***
?
Airbnb

Revdex.com Inc
*** *** *** *** *** ** ***
Re: Case #? ***
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
We regret any inconvenience that this process may have causedHowever, we have issued our final decision for this case and we will disengage from further discussion on this topic
?
Best,
***
Airbnb

Complaint: ***send this telephone number to business to find account? ** * ** ** ** **Sincerely,*** ***

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of May 6, ?
?
We regret any inconvenience that this process may have caused and we wish the complainant
the best in her? future endeavors
?
Sincerely,
?
***
?
?
Airbnb

November 20,
Revdex.com Inc
[redacted], CA ? [redacted]
Re: Case #? [redacted]
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
We regret any inconvenience that this process may have causedHowever, we have issued our final decision for this case and we will disengage from further discussion on this topic
?
Best,
[redacted]

Complaint: ***I am rejecting this response because: I contacted air bnb before I make the decision of leaving the house when I see my self in a impossible living situaction? I keep my word with the host that is manager of airbnb I keep my room clean and locket and the host keep enter into my privacy and using the bathroom and the roomI send her a message and talk to her of the living situacion and does not change anything in the
house.? For me airbnb didnt accomplish what the company offerd and be side this, they have a policy that if the host doesn't accomplish what they agreed airbnb will pay you back for all the troubleIm not asking money that is not mineIm asking airbnb to return my money that I didn't use because I have to move out for my well been
Sincerely,*** ***

December 8,
Revdex.com Inc
*** *** *** ***
***, CA ? ***
Re: Case #? ***
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
We regret any inconvenience that this process may have causedHowever, we have issued our final decision for this case and we will disengage from further discussion on this topic
?
Best,
***
Airbnb

Complaint: ***I am rejecting this response because: no one has contacted me about a resolutionNot via email phone or textIf you are having trouble reaching me email me your contact info and I will call.? Sincerely,*** ***