Airbnb, Inc.

December 4,
Revdex.com Inc
*** *** *** ***
***, CA ? ***
Re: Case #? ***
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response and policies
We regret
any inconvenience that this process may have causedHowever, we have issued our final decision for this case and we will disengage from further discussion on this topic
?
Best,
***?
Airbnb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com Inc
[redacted]
Re: Case # ? [redacted]
Regrettably, we are still unable to locate a profile or reservation with the information provided within the complaintIn order to proceed with our review, please provide the reservation code associated with this issue
Sincerely,
[redacted]
Airbnb

December 18,
Revdex.com Inc
*** *** *** ***
***, CA ? ***
Re: Case #? ***
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
On November 14, Airbnb sent the following to the guest: ?
“Hi ***,
?
I wanted to follow up with you regarding your Revdex.com case ***
?
Thank you for your detailed feedback and we're sorry to hear about your experience
?
We've received a notice that you filed a chargeback with your bank for this reservationIn light of this information, Airbnb will not be able to help you with your request for a refundIt is now an issue between you and your bank
?
As you may know, this is not a typical Airbnb experienceWe want to offer you a $coupon to use on your next reservation through our site
?
Coupon code: ***
?
This coupon is good for one-time use and can be used anytime during the next yearTo use it, click Coupon code near your subtotal on the checkout page and type in the code above
?
Learn more about using coupons in our Help Center: ***
?
If you have any more questions let us know
?
Best wishes,”
We have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
?
***?
Airbnb

Complaint: ***I am rejecting this response because:
Air BNB? is Still advertising the apartment I stayed in even though its against the building and the city regulations
I e mailed Air bnb? and gave them the property manager? phone number to verify that this building does not authorize daily or weekly rental
I do not want another family to have the bad experience that I had
Since airbnb advertise this apartment they should verify if its allowed to sublet and at least remove this listing after my compliant
As of today the apartment is still advertised on their web site
I would like to get a full refund? Sincerely,*** ***

December 26,
Revdex.com Inc
*** *** *** ***
***, CA ? ***
Re: Case #? ***
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
We regret any inconvenience that this process may have caused
?
Best,
***
Airbnb

December 18,
Revdex.com Inc
*** *** *** ***
Oakland, CA ? ***
Re: Case #? ***
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
On December 4, Airbnb sent the following to the guest: ?
“Hi ***,
*** here at Airbnb, I hope my message finds you wellI am following up with you regarding your Revdex.com case
Thank you for your detailed feedback and we're sorry to hear about your experience
As previously mentioned in our past correspondence with you, due to the chargeback you filed with your banking institution, we are unable to assist you in this matterPlease contact your banking institution directly for more assistance
I apologize for any inconvenience and appreciate your understanding
Best,
***”
We have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
?
***
Airbnb

Revdex.com Inc
*** *** *** ***
***, CA ? ***
Re: Case #? ***
Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of May 1,
? We regret any inconvenience that this process may have caused and we wish the complainant the best in them future endeavors
***
Airbnb

January 23, 2018
Revdex.com Inc.
[redacted], CA  [redacted]
Re: Case # [redacted]
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response.
On September 9, 2017 Airbnb...

sent the following to the guest:
“Hi [redacted],
Thank you for your reply.
As of 8/19/17, we have charged and transferred to your host $500 USD of the security deposit originally authorized with this reservation. The total value of the damages was $904.
We've reviewed your account and determined that you have violated Airbnb's Terms of Service. As a result, we've decided it's in the best interest of our community to deactivate your account.
We'll contact you if anything changes in the future, but until then, we won't be able to assist you any further with your account issues.
Sincerely,
[redacted]”
We have issued our final decision for this case and we will disengage from further discussion on this topic.
Best,
[redacted]
Airbnb

Revdex.com Inc
*** *** *** *** *** ** ***
Re: Case #? *** ?
Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of May 22,
? We regret any inconvenience that this process may have caused and we wish the complainant the best in her? future endeavors
Sincerely,
?
***
?
Airbnb

Revdex.com:
I am TOLD that they are processing a full refund.  If they keep their word, I am satisfied.  If they do not keep their word, then I am not satisfied.Sincerely, [redacted]

February 2, 2018
Revdex.com Inc.
[redacted], CA  [redacted]
Re: Case # [redacted]
Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this...

matter as of January 28, 2018.  We regret any inconvenience that this process may have caused and we wish the complainant the best in them future endeavors.
[redacted]
Airbnb

January 21,
Revdex.com Inc
*** *** *** ***
***, CA ? ***
Re: Case # ***?
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
On January 17,
Airbnb sent the following to the guest:
“Hello ***,
Thanks for reaching out
We regret to inform you that we'll be unable to support your account moving forward, and have exercised our discretion under our Terms of Service to disable your account(s)This decision is irreversible and will affect any duplicated or future accounts
Please understand that we are not obligated to provide an explanation for the action taken against your accountFurthermore, we are not liable to you in any way with respect to disabling or canceling your accountAirbnb reserves the right to make the final determination with respect to such matters, and this decision will not be reversed
We'll contact you if anything changes in the future, but until then, we won't be able to assist you any further with your account issuesPlease see our Help Center for further information: ***
Thanks,
***”
We have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
***
Airbnb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Not all of my requests were met as I am still not aware of how the breach in my account came to be and was never reimbursed for my time.
However, the reimbursement was quick enough that interest accumulation was not an issue. I also have yet to have two-factor authentication added to my account. 
Sincerely, [redacted]

January 2(,
Revdex.com Inc
*** *** *** *** *** ** ***
Re: Case #? ***
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
We regret any inconvenience that this process may have causedHowever, we have issued our final decision for this case and we will disengage from further discussion on this topic
?
Best,
***
Airbnb

November 16,
?
Revdex.com Inc
*** *** *** ***
***, CA ? ***
Re: Case #? ***
In accordance with our privacy policy, a Manager here at Airbnb is following up with the complainant directly to the phone number on file to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
***
Airbnb

January 23,
Revdex.com Inc
*** *** *** ***
***, CA ? ***
Re: Case # ***?
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
On December 27, Airbnb sent the following to the guest:
“Hello ***,
My name is *** and I am reaching out to you from the leadership team at AirbnbI am contacting you regarding your Revdex.com claim #***
***, I wanted to confirm that I have received your request for a full refundI have taken the last hours to review all cases connected to your reservation with Lennys ***
I am so sorry to hear of the stress caused by the upstairs neighbors lack of consideration toward noise in off hoursIt also had to be frustrating to have someone come into the house without more notice being provided
Ultimately, our decision had to come down to communication and the overall response to the issues from your hostSince these issues were not brought to your hosts attention until the final day of the booking, we cannot adjust their payout as no chance for your host to mend the concerns was provided
Since you also fulfilled the reservation in its entirety, we cannot offer compensation beyond the $coupon that was provided by your previous case manager
I apologize for the obvious disappointment with this decision, but I wish you the bestThank you for your understanding
Kindly,
***”
We have issued our final decision for this case and we will disengage from further discussion on this topic
Best,
***?
Airbnb

Complaint: ***I am rejecting this response because:(the following is my response to '***'s' reaching out to me on 1/23/2018)
Sure - I have heard that legalese party line from (now) four Airbnb representatives, but your falling back on this (yet again) does not exonerate Airbnb from its complicity in the practices of advertising and failure to disclose truthfully about your independent agents' properties
The timing of your 'defense' is equally illegitimateTrue, I did email *** when we first discovered that her rental property was an unmitigated dump in a sketchy area of ***; I did so hoping to 'resolve' our transactional issue? without engaging anyone else, namely Airbnb talking heads and lawyersIt was *** who chose to escalate my complaint by notifying you of my supposed 'blackmail' attempt
And so, your refusal to post my truthful review of ***s' rental property on the Airbnb website - especially in light of the fallaciousness of her online claims of her property's 'quality' and 'location' - does not fit your legal backpedaling: you are using my genial offer to resolve a dispute before the fact, which was outrightly ignored and refused, to validate why you will not post my review after the fact*** chose? not? to take me up on my offer to resolve privately, so you can not use? that denied offer? as a reason not to publish my reviewHad she? accepted? my offer - and then seen it as 'blackmail' - then you would have a leg to stand onAs it is, you cannot have both sides
Keep trying
Sincerely,?
Sincerely,*** ***

December 13,
Revdex.com Inc
*** *** *** ***
***, CA ? ***
Re: Case #? ***
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response
On December 1,
Airbnb sent the following to the guest: ?
“Hi ***,
We noticed you made a reservation using an Airbnb coupon that was issued in errorAs a result, we’ve canceled the reservation made with this coupon code and encourage you to rebook with your hostWe apologize for any inconvenienceIf you need assistance, please visit our help center
Thanks,
The Airbnb Team”
We will not be able to move forward with your request to reinstate this reservationYou are able to book a new reservation on AirbnbFor your convenience, I have also attached the Airbnb customer service phone number: +1-***
Best,
***
Airbnb

Complaint: [redacted]I am rejecting this response because:Dear [redacted]
I received your response about me providing a certificate for my extenuating circunstance. However I feel that is a separate issue and although I could but that will not satisfy my initial complaint which was about a person having a listing on your website that was not available in the first place. When I reach the other party initially to discuss the renting situation I agree to wait for a reasonable time but upon times was passing I reach out to them and was told I COULD STILL CANCEL IF I WANTED BUT I HAD TO INITIATE THE CANCELATION ON MY SIDE. I went ahead and did it trusting in their word to later find out they were entitled to compensation even if I never showed up. The reservation was done the same day and the room was not ready under those circunstances eventhough there was NO EXTENUATING CIRSUNSTANCE ANYONE SHOULD BE ENTITLED TO A REFUND. Thank god we have a legal system in this country and its not up to you guys to decide on matters like the one above. As I provided on my email I really like your business model and have helped me in a lot of my travels but to accept that this is ok is not the right thing and quite frankly this complaint is not about money but on the principle that no one should put something for rent if its not available in the first place . I will seek other people wih the same problem I had to move forward on a group class action to seek demages as I dont see this to fair to anyone in the same situation. I wish we could come into an agreement here . Thank you for your time and consideration. 
 
Sincerely,[redacted]