Airbnb, Inc.

Complaint: [redacted]I am rejecting this response because:
Airbnb continues to state that the invoice for repairs to damages cAused by one of their guests was not verifiable or on company letterhead. This is not accurate as an official invoice was submitted and is easily verifiable through contact on the phone number reflected on the invoice.
Airbnb simply continues to deny responsibility for payment of the damages caused by one of their guests. Airbnb should be held responsible to pay for the damages.
I appreciate your assistance with this matter in holding Airbnb responsible for the damages caused by one of their guests.
Sincerely,
[redacted]

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of May 5, 2017.  
 
We regret any inconvenience that this process may have caused and we wish the complainant...

the best in her future endeavors.
 
Sincerely,
 
[redacted]
 
 
Airbnb

December 13, 2017
 
Revdex.com Inc.
[redacted], CA  [redacted]
Re: Case # [redacted]
We have reviewed the facts related to the case number and considered the proposed resolution.
 
In accordance with our privacy policy, an...

Airbnb representative is following up with the complainant directly to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
[redacted]
Airbnb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]
Hello and thank you for your message.  I have tried calling into Airbnb several times and have been told that trust and safety has put a hold on my profile.  They said that I was supposed to contest information attached to my name that was sent to me back in 2013.  I unfortunately never received this request nor do I know what would be showing up against my name that would prevent me from being on the site.  My email is [redacted] and my phone number was [redacted].  This was all going back to 2013.  There’s only one [redacted] who exists as well.  That’s me. Sincerely,[redacted]

My claim is not about you guys not accepting my medical certificate instead is about you letting people use your website to defraud other individuals by allowing them to post inventory that is not there and than letting them take their moneyI would like to have my money refunded based on the fact that the unit WAS NOT AVAILABLE FOR SALE AT THE TIME OF BOOKING AND SHOULD BE ENTITLED TO REFUNDThe reservation never took place as the room was not ready and was done the same day the reservation was for so the owner did not suffer any monetary lossI would appreciate to have my money refunded?
?
?
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Revdex.com Inc.
[redacted], CA  [redacted]
Re: Case # [redacted]
We have reviewed the facts related to the case number and with the user towards a proposed resolution.
In accordance with our privacy policy, an Airbnb representative is...

following up with the complainant directly to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
[redacted]
Airbnb

I have still not received any contact from AirBnB no email or phone call, please advise [redacted]

November 4, 2017
Revdex.com Inc.
[redacted], CA  [redacted]
Re: Case # [redacted]
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response.
On October 23, 2017 Airbnb sent the following to the guest:  
“Hi [redacted],
Thank you for the reply.
Reservation [redacted] was canceled by Airbnb on October 7, 2017, due to the chargeback you filed with your bank. At that time, we attempted to refund your payment method in full ($690.34), but have been unable to do so due to the chargeback you filed.
This reservation was canceled because we are unable to support a reservation that the guest has filed a financial dispute on, as we can not guarantee payment in full.
I apologize for any inconvenience and recommend you contact your financial institution for further advice.
Best,
[redacted]”
We have issued our final decision for this case and we will disengage from further discussion on this topic.
Best,
[redacted]
Airbnb

Revdex.com Inc
[redacted]
Oakland, CA ?
Re: Case #? [redacted]? ?
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is
following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Renea
Airbnb

Complaint: ***I am rejecting this response because:this company does ZERO to protect its customers from host abuseI guess we pay money to risk the chance of their hosts abusing the customersGood to know what the company stands for now!Sincerely,*** ***

Complaint: [redacted]I am rejecting this response because: not once in the response has anyone said what will happen. It just states that someone will reach out to me. Well this happened April 22nd and I still have yet to get that response.  So once I've spoken with to someone and we have come to a agreement then we can move forward. What was retured was not enough to accommodate my family for sleeping in two mini vans and the lost of time and money that was wasted on our first family vacation. I really do hope to here from you soon. Also the coupon for 200 was used on May the 5th this time was bad as well. The listing that we stayed in states new... it was not the house was nasty. Holes in the ceiling with wires hanging. Reached out to you yet another time. This time you place us in a room but didn' cover all the expense... parking that wasn' free and the deposit... food lost again ... extra money spent. A inspector for airbnb needs to go out and inspect these homes before every rental... these cleaning fees but the place is still dirty. Sorry Airbnb I can' put myself or my family thru this anymore. Attached is the pictures from the new airbnb from May 5th 2018
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: Airbnb did not live up to their own policies and procedures nor do they accept responsibility for their properties to adhere to their contracts with them.  The customer suffers and Airbnb, by their non-response, is showing their true corporate character.  This should be a warning to anyone using their ‘service.’  Stay in their properties at your own risk - pictures don’t reflect the actual property state or conditions, managers can be untrustworthy and Airbnb takes no responsibility for quality control, safety or contract fulfillment by their managers. Sincerely,[redacted]

Revdex.com Inc.
[redacted], CA  [redacted]
Re: Case # [redacted]
Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of April 15,...

2018.  We regret any inconvenience that this process may have caused and we wish the complainant the best in them future endeavors.
[redacted]
Airbnb

As previously mentioned, we are continuing to work directly with this user. 
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns.
 
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
[redacted]
Airbnb

Hi. I filed a complaint against Airbnb yesterday. Today, they resolved the issue and refunded me the full payment. As such, I would appreciate if you would close the complaint. Thank you!! Best, [redacted]

Complaint: [redacted]I am rejecting this response because:
I was advised by the company that when one of my accounts was not working do to technical issues and I called in. They advised me to sign out of that account and create and new one at which point I was then told that I was essentially being banned or permanently deleted in their system which to me is completely uncalled for as they advised me to take the steps which caused me to be permanently deleted. I have wanted to use then for work trips which I take weekly and because of their incompetence  I was permanently deleted from their system. and their explanation is very vague in not taking responsibility for their actions. Sincerely,[redacted]

January 23, 2018
Revdex.com Inc.
[redacted], CA  [redacted]
Re: Case # [redacted]
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response.
We regret any inconvenience that this process may have caused. However, we have issued our final decision for this case and we will disengage from further discussion on this topic.
 
Best,
[redacted]
Airbnb

Revdex.com Inc.
[redacted], CA  [redacted]
Re: Case # [redacted]
Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of April 20, 2018.  We regret any inconvenience that this process may have caused and we wish the complainant the best in them future endeavors.
[redacted]
Airbnb

November 20, 2017
Revdex.com Inc.
[redacted], CA  [redacted]
Re: Case # [redacted]
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response.
We regret any inconvenience that this process may have caused. However, we have issued our final decision for this case and we will disengage from further discussion on this topic.
 
Best,
[redacted] C