Airbnb, Inc.

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of May 5, 2017.  
 
We regret any inconvenience that this process may have caused and we wish the complainant...

the best in her future endeavors.
 
Sincerely,
 
[redacted]
 
 
Airbnb

Complaint: [redacted]I am rejecting this response because:Dear [redacted]
I received your response about me providing a certificate for my extenuating circunstance. However I feel that is a separate issue and although I could but that will not satisfy my initial complaint which was about a person having a listing on your website that was not available in the first place. When I reach the other party initially to discuss the renting situation I agree to wait for a reasonable time but upon times was passing I reach out to them and was told I COULD STILL CANCEL IF I WANTED BUT I HAD TO INITIATE THE CANCELATION ON MY SIDE. I went ahead and did it trusting in their word to later find out they were entitled to compensation even if I never showed up. The reservation was done the same day and the room was not ready under those circunstances eventhough there was NO EXTENUATING CIRSUNSTANCE ANYONE SHOULD BE ENTITLED TO A REFUND. Thank god we have a legal system in this country and its not up to you guys to decide on matters like the one above. As I provided on my email I really like your business model and have helped me in a lot of my travels but to accept that this is ok is not the right thing and quite frankly this complaint is not about money but on the principle that no one should put something for rent if its not available in the first place . I will seek other people wih the same problem I had to move forward on a group class action to seek demages as I dont see this to fair to anyone in the same situation. I wish we could come into an agreement here . Thank you for your time and consideration. 
 
Sincerely,[redacted]

My claim is not about you guys not accepting my medical certificate instead is about you letting people use your website to defraud other individuals by allowing them to post inventory that is not there and than letting them take their moneyI would like to have my money refunded based on the fact that the unit WAS NOT AVAILABLE FOR SALE AT THE TIME OF BOOKING AND SHOULD BE ENTITLED TO REFUNDThe reservation never took place as the room was not ready and was done the same day the reservation was for so the owner did not suffer any monetary lossI would appreciate to have my money refunded?
?
?
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Complaint: [redacted]
Hello and thank you for your message.  I have tried calling into Airbnb several times and have been told that trust and safety has put a hold on my profile.  They said that I was supposed to contest information attached to my name that was sent to me back in 2013.  I unfortunately never received this request nor do I know what would be showing up against my name that would prevent me from being on the site.  My email is [redacted] and my phone number was [redacted].  This was all going back to 2013.  There’s only one [redacted] who exists as well.  That’s me. Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

I have still not received any contact from AirBnB no email or phone call, please advise [redacted]

December 13, 2017
 
Revdex.com Inc.
[redacted], CA  [redacted]
Re: Case # [redacted]
We have reviewed the facts related to the case number and considered the proposed resolution.
 
In accordance with our privacy policy, an...

Airbnb representative is following up with the complainant directly to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
[redacted]
Airbnb

Revdex.com Inc.
[redacted], CA  [redacted]
Re: Case # [redacted]
We have reviewed the facts related to the case number and with the user towards a proposed resolution.
In accordance with our privacy policy, an Airbnb representative is...

following up with the complainant directly to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
[redacted]
Airbnb

Complaint: ***I am rejecting this response because:this company does ZERO to protect its customers from host abuseI guess we pay money to risk the chance of their hosts abusing the customersGood to know what the company stands for now!Sincerely,*** ***

Revdex.com Inc
[redacted]
Oakland, CA ?
Re: Case #? [redacted]? ?
We have reviewed the facts related to the case number and considered the proposed resolution
In accordance with our privacy policy, an Airbnb representative is
following up with the complainant directly to address their concerns
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors
Renea
Airbnb

Revdex.com Inc.
[redacted], CA  [redacted]
Re: Case # [redacted]
Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of April 15,...

2018.  We regret any inconvenience that this process may have caused and we wish the complainant the best in them future endeavors.
[redacted]
Airbnb

November 4, 2017
Revdex.com Inc.
[redacted], CA  [redacted]
Re: Case # [redacted]
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response.
On October 23, 2017 Airbnb sent the following to the guest:  
“Hi [redacted],
Thank you for the reply.
Reservation [redacted] was canceled by Airbnb on October 7, 2017, due to the chargeback you filed with your bank. At that time, we attempted to refund your payment method in full ($690.34), but have been unable to do so due to the chargeback you filed.
This reservation was canceled because we are unable to support a reservation that the guest has filed a financial dispute on, as we can not guarantee payment in full.
I apologize for any inconvenience and recommend you contact your financial institution for further advice.
Best,
[redacted]”
We have issued our final decision for this case and we will disengage from further discussion on this topic.
Best,
[redacted]
Airbnb

Complaint: [redacted]I am rejecting this response because: Airbnb did not live up to their own policies and procedures nor do they accept responsibility for their properties to adhere to their contracts with them.  The customer suffers and Airbnb, by their non-response, is showing their true corporate character.  This should be a warning to anyone using their ‘service.’  Stay in their properties at your own risk - pictures don’t reflect the actual property state or conditions, managers can be untrustworthy and Airbnb takes no responsibility for quality control, safety or contract fulfillment by their managers. Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: not once in the response has anyone said what will happen. It just states that someone will reach out to me. Well this happened April 22nd and I still have yet to get that response.  So once I've spoken with to someone and we have come to a agreement then we can move forward. What was retured was not enough to accommodate my family for sleeping in two mini vans and the lost of time and money that was wasted on our first family vacation. I really do hope to here from you soon. Also the coupon for 200 was used on May the 5th this time was bad as well. The listing that we stayed in states new... it was not the house was nasty. Holes in the ceiling with wires hanging. Reached out to you yet another time. This time you place us in a room but didn' cover all the expense... parking that wasn' free and the deposit... food lost again ... extra money spent. A inspector for airbnb needs to go out and inspect these homes before every rental... these cleaning fees but the place is still dirty. Sorry Airbnb I can' put myself or my family thru this anymore. Attached is the pictures from the new airbnb from May 5th 2018
Sincerely,[redacted]

Revdex.com Inc.[redacted]Re: Case # [redacted] We have reviewed the facts related to the case number and considered the proposed resolution.In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns.We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: no action taken to help hosts --we can't provide trip insurance in our rentSincerely,[redacted]

November 20, 2017
Revdex.com Inc.
[redacted], CA  [redacted]
Re: Case # [redacted]
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response.
We regret any inconvenience that this process may have caused. However, we have issued our final decision for this case and we will disengage from further discussion on this topic.
 
Best,
[redacted] C

Revdex.com Inc.
[redacted]
Oakland, CA  94607
Re: Case # [redacted]
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response.
On January 23, 2018 Airbnb sent the following to the guest:
“Hi [redacted],
[redacted] here at Airbnb, I hope my message finds you well. I am following up with you regarding your Revdex.com case.
Thank you for your detailed feedback and we're sorry to hear about your experience.
Reviews are designed for our users to share their experience with the community and to assist fellow travelers and hosts in making informed decisions when booking. In order to ensure that reviews are constructive and uphold the spirit if the Airbnb community, we have basic guidelines that apply to all reviews posted on our site.
Guests are not allowed to use reviews as leverage when requesting that their host provide a refund, additional compensation, or a reciprocal positive review. Based on the information we have seen, including the message "... I am sort of hoping that you might see your way to refunding us for (at least) Friday night's rental fee. Perhaps we can 'make a deal' whereby you refund us something and in return I will not post anything on AirBnB about your rental. I hope that is a 'fair compromise'." you sent to your host, it is in our community’s best interest to remove the review you posted as it breaches our policies and standards. You may view our Review Guidelines here:
[redacted]
Best regards,
[redacted]”
We have issued our final decision for this case and we will disengage from further discussion on this topic.
Best,
[redacted]
Airbnb

As previously mentioned, we are continuing to work directly with this user. 
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns.
 
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
[redacted]
Airbnb

January 23, 2018
Revdex.com Inc.
[redacted], CA  [redacted]
Re: Case # [redacted]
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response.
We regret any inconvenience that this process may have caused. However, we have issued our final decision for this case and we will disengage from further discussion on this topic.
 
Best,
[redacted]
Airbnb