AirFastTickets Inc.

At this time, I have been contacted directly by AirFastTickets Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
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I had to go to my bank, close my account and have the bank investigate the matter
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
[redacted]

A refund of $1,570.30 has been processed back to the credit card used to make the purchase. This represents the total cost of the purchase ($1,770.30) less a $200 cancellation penalty charged by the...

airline. We are sorry that this issue took so long to resolve and for any frustration caused. We are taking corrective action to deal with problem internally. Thank you for choosing Airfasttickets.

We are very sorry that the customer was confused, but we are a USA based website, and all of our prices are in US Dollars. If a customer accesses our website from another country, then he or she will be shown prices in US...

Dollars, just as when anyone accesses our site. The website does not change its pricing based on where the customer is accessing the site from. We do not have a Canadian website, so when the customer accesses the website from Canada, he is accessing our US website, which is evident.
Moreover, the terms and conditions, which the customer read and accepted upon purchase, state very clearly:
IMPORTANT INFORMATION REGARDING EXCHANGE RATES
Purchases made on our Web Site are transacted exclusively in United States Dollars (USD). If you make a purchase from us using a non-USD-denominated credit or debit card, please be aware that, due to the constant fluctuation in exchange rates, our charge to your card or the estimated charge amount we provide you, may differ based on the exchange rate at the time you make your reservation versus the rate at the time the charge is reflected on your credit card statement.

Revdex.com:
At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted].
Sincerely,
[redacted]

We are sorry that the customer was confused, but we are a US website (.com) that operates in the United States. If someone visits our US, .com, website, he or she should presume that our prices are in US dollars. But to be sure, our terms and conditions state very clearly that all transaction are in US dollars, and prior to purchase, each customer must acknowledge that he or she has read and agrees with the terms and conditions.
Specifically, our terms and conditions state:
IMPORTANT INFORMATION REGARDING EXCHANGE RATES
Purchases made on our Web Site are transacted exclusively in United States Dollars (USD). If you make a purchase from us using a non-USD-denominated credit or debit card, please be aware that, due to the constant fluctuation in exchange rates, our charge to your card or the estimated charge amount we provide you, may differ based on the exchange rate at the time you make your reservation versus the rate at the time the charge is reflected on your credit card statement. Also, in the event that we must credit your account, we will refund the exact USD amount initially charged and will not be responsible for any fluctuations in exchange rates which may cause differences in your billing statement.

Revdex.com:At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted].Sincerely,[redacted]

We are sorry that the customer experienced difficulties in booking his flights, but as explained previously, at the time the customer booked his tickets, the reservations were cancelled automatically by the airline. We display flights for sale from the airlines through a global distribution system, which is the system used by airlines to distribute their product through travel agents like us. Our system connects to the global distribution system to display inventory and process ticket sales. Occasionally, the prices displayed are no longer available by the airline at the time of purchase, and the airline will terminate the reservation. This is out of our control and we cannot know that the price has changed, because normally the prices are updated automatically. This happens on rare occasions, and that seems to be what happened in this case. We do not know that this happens at the time unless the customer contacts us, and then we must lo ok into the issue. Again, we are sorry this happened, but it was beyond our control.

Revdex.com:
At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

At this time, I have been contacted...

directly by AirFastTickets Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
I have continued to e-mail and call the company, however I have still not received my refund and no one can tell me when I will.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]<

Our booking engine, like with all online travel agents, is connected to a global distribution system, an electronic system through which airlines put their ticket inventory for sale and certain prices. Our...

website then takes this information automatically and displays the pricing and availability in relevant search results in response to a customer's search request. In other words, the pricing and availability information comes from the airline via the global distribution system.
Occasionally, the information for a particular flight can be changed by the airline at or near the time that a customer tries to book tickets for that flight. In those instances, the price might have changed before the actual purchase can be accomplished. This happens almost simultaneously, and therefore the price changes are not always displayed at the time the customer is making the purchase.
Unfortunately, that is what happened in this case. When the customer sought to purchase the ticket, it was automatically rejected by the system because the price had increased in the airline's system to almost double the price shown on our website. Therefore, the customer was not charged because of the increase in price. The change in price and rejection happens at the airline level, not with our website, so there is nothing we can do about that. In this case, the customer was saved from having to pay almost double for the same ticket, and could then research to find other flights that were more within her price range.
Again, we are sorry for the inconvenience, but the prices can sometimes change very quickly and dramatically based on various factors, and such changes are not always immediately reflected when a customer has already performed a search and is viewing the results.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
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Revdex.com:At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
/>

We are sorry that the customer was confused. However, we are a US website (.com) that operates in the United States. All of our prices are always displayed in US dollars, and we transact exclusively in US...

dollars. We do not have a Canadian website. Indeed, our terms and conditions state very clearly:
IMPORTANT INFORMATION REGARDING EXCHANGE RATES
Purchases made on our Web Site are transacted exclusively in United States Dollars (USD). If you make a purchase from us using a non-USD-denominated credit or debit card, please be aware that, due to the constant fluctuation in exchange rates, our charge to your card or the estimated charge amount we provide you, may differ based on the exchange rate at the time you make your reservation versus the rate at the time the charge is reflected on your credit card statement. Also, in the event that we must credit your account, we will refund the exact USD amount initially charged and will not be responsible for any fluctuations in exchange rates which may cause differences in your billing statement.
Again, we are sorry for the confusion but if the customer would have even glanced through the terms and conditions, which each customer acknowledges that he or she agrees to before purchasing, she would have seen the disclaimer that all tickets are in US dollars.

Revdex.com:At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I have received my refund.  I can't thank you enough for your help in this matter.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I understand what they are saying, however, the matter is not resolved - I'll close the complaint when I actually see a refund from someone  
[redacted]

The customer purchased her ticket with a credit card in US dollars. We locations in several different countries, and our systems are interconnected, so sometimes the ticket might be issued through one of...

our foreign locations. Effectively, when a customer books tickets through our website, our system, which is connected to the airline systems through the global distribution system, actually purchases the ticket and issues it to the customer. In this case, the transaction went through our English location. Thus, to the airline, it will appear that the ticket was purchased in British Pounds in cash. But this has no affect whatsoever on the customer. Her credit card is still charged the same price in US dollars.

Revdex.com:At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted]. I also have called them again and spoke to a [redacted] who stated that she would call me back by 12/**/14 and I have yet to...

receive a call from her regarding my refund as well.Sincerely,[redacted]