AirFastTickets Inc.

Review: Reservation [redacted] was for a trip from SFO to Korea with Singapore Airlines. I broke my ankle and was unable to fly, so I cancelled my ticket through AFT. Below is the correspondence confirming the cancellation:

//[redacted], Jul ** 05:46: Since your flight leaves in less than 24 hours, please be kind to contact the airline directly in order to cancel the segments of your flight on time so that you do not appear as non show passenger. (Web check-in code:[redacted], Ticket number:[redacted])

Singapore Airlines tel.[redacted] Please inform back as soon as you contact the airline so we can proceed with the refund procedure.

//Me, Jul ** 08:52: I called Singapore airlines twice and they said that I was advised to call Downtown travel in New York (which I believe is air fast tickets) to process the refund prior to time of departure. they cannot process a cancellation on their end given the type of ticket. They advised that there would be no cancellation fee. Thank you. ###-###-####

//[redacted], Jul ** 14:02: Thank you for contacting AirFastTickets. Regarding cancellation of your booking [redacted], we would like to inform you that it is cancelled as you requested. Further to your inquiry we would like to remind you that in case of a cancellation, according to the airline rules and regulations, you will receive your refund back within approximately 30-40 working days after refund procedure has been initiated, directly to your credit card.

//I followed up by phone and email on August **, September *, September [redacted] and December **. In each of those times, I was informed that the Accounting department was unavailable and that my request was being expedited for processing and that there have been delays in the processing and they don't guarantee 30-40 days, but it's a guideline.

On Dec. **, I spoke to shift supervisor named [redacted] and she apologized for the delay, but again, said she needs to speak to Accounting in New York and would "investigate the reasons for the issue next week" (Christmas week). I asked why she could not respond to me by Friday and noted that I don't need to understand the reasons for the issue, but would simply like to get my refund processed as soon as possible. She was unable to confirm that this would be possible.Desired Settlement: Full refund to my visa of $1538.80 USD

Review: My complaint is about [redacted]!

###-###-####

Dear Revdex.com,

What was going to be a once-in-a-lifetime trip to Thailand has turned into an emotional and financial nightmare for me. I am just devastated that it is unsafe for me to go there (due to a coup military takeover and political unrest), but to get the "runaround" about a $1770.30 refund from this company has me stressed and angry beyond belief. I believe I have a very viable reason to ask for a refund.

To give you more information about my booking experience with [redacted], I bought my tickets on February **, 2014. I am a special education teacher and was planning on taking a trip with my long time teacher friend to Bangkok Thailand to stay with my former exchange student. I was super excited to finally meet her family and friends and learn about her home country's culture. Buying our tickets in February, we did not plan on dealing with a coup military takeover in the city of Bangkok to happen in May. Fearing for our safety, we decided to cancel our trip as soon as we were made aware of the political unrest in the city.

Under this circumstance, we have asked for a refund with the company. I have called and emailed the company MANY times, and every time I actually got ahold of a person, I am told something different. At first, I was told that I had to contact China Eastern Airlines myself to see about the refund (which I did and they told me that I have to get my refund with the company/agent I bought the ticket off of, so I called airfasttickets back). The second time I was told that their company would contact the airline and get back with me. The third time, I was told that I would get a refund but I should call them back within a week of departure and if the coup was still going on, I would get my refund. The fourth time, I was told I was going to get a refund of $700 (my ticket was $1770.30). I'm okay with having to pay cancellation fees, but I asked where my $1000 went after the caller said my refund would be $700. I was put on hold forever and later told ANOTHER version of a story. The fifth story I got, was that I would get a phone call back the next day informing me of the amount of my refund and the time frame in which I would receive it (I never got a call back). I am NOT rich by any means, so just eating this loss is not an option.

My life has been in limbo for weeks because of this company. After doing research, I found the company's online ratings were not good. I do not want this to happen to anyone else and feel this incident needs to be recorded. Please help me by directing me to what else I can do in this situation. I am only asking for my OWN money back. Both me and my friend are in the same boat. What else can I do?

After a week of being told that I will be granted a refund (what airfasttickets kept saying although I was getting the runaround about how much it would be or when I would get it), I get an email late last week telling me that

" a refund is not possible and the changes with no penalty are completed only if there is a problem in the country within the same week of my trip". You can understand my frustration because I am still in limbo and I feel like I've been lied to and scammed. And why would I want to book another trip with them after all this?

My big complaint is the many different versions/ policies I get every time I make contact with the company airfasttickets. I've been told so many different things, it's hard to remember them all! Here's some examples:

1). The company would have to check with China Eastern Airlines about the refund and get back with me

2). I had to get my refund from China Eastern Airlines, not them (China Eastern Airlines told me that I need to get my refund from the agent where I bought the tickets)

3). Airfasttickets said that China Eastern Airlines would grant me a refund, but I would have to wait until a week prior to departure to see if the coup was still on in Bangkok to get it.

4).My refund could take 7-10 days

5).My refund could take up to 40 days

6).I would get a call " tomorrow" (that never happened)

7).I would not have to pay the $220 cancellation fee because of the situation in Bangkok.

8). My refund would be around $700 ( I paid $1770.30 for my ticket?)

9). Now a full refund is not possible (May [redacted] email)

10). 6/*/14 an agent looked at my booking number profile and asked me today on our phone call why I only paid $5 towards my ticket?! I replied, " Who buys an airplane ticket for $5 sir"!? (I reiterated that I paid $1770.30) A [redacted] later told me that the company is still "checking with the airline" and will email me their findings about the refund. She didn't have an answer to where the $5 came from?

I'm sure I was told more versions, but with their lack of the English language and my minor hearing problem, I probably just didn't hear all of them. An agent of theirs even tried hanging up on me multiple times before I was done asking questions. Everything about this company seems "shady" and I get that awful feeling in my gut every time I contact them.

I just want MY money back and will NEVER work with this company again. How can I fight back? What kind of support is out there for situations like this? What is my next step?

I appreciate your time and your willingness to help me with this issue!Desired Settlement: A refund of $1770.30

Business

Response:

A refund of $1,570.30 has been processed back to the credit card used to make the purchase. This represents the total cost of the purchase ($1,770.30) less a $200 cancellation penalty charged by the airline. We are sorry that this issue took so long to resolve and for any frustration caused. We are taking corrective action to deal with problem internally. Thank you for choosing Airfasttickets.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Complaint number [redacted] vs [redacted]

Update 6/*/14; a week later after initial complaint

Dear Revdex.com,

My business complaint about airfasttickets was made on June [redacted]. You contacted the company (6/*) about my complaint a week ago now and I have yet to get any answers. I did finally receive an email today 6/* from airfasttickets saying they sent a reminder email to the airline company (China Eastern Airlines) to respond to their email and that my booking is now officially "cancelled", however, still no end results concerning a refund.

As expected, I did get more "action" with the company that same morning you contacted the business about my complaint than I had had in the three previous weeks I was contacting the business myself. I got a personal email from an agent and a copy to an email they sent to China Eastern.

[redacted], a representative from the company who is currently contacting me about this matter, said 6/* via email [redacted] "To my opinion, you are entitled to a full refund. However, if the airline does not grant one we will have to go according to fare rules. Still the amount received will be quite close to the one you have paid". What exactly does this mean? Will I get a refund then?

This "refund in question" issue has now entered its fourth week. I just simply want to know if I am entitled to a refund due to the special circumstance of my cancelled trip (destination being Bangkok during a coup military takeover/ political unrest in the country) and the time frame in which I can expect to receive it. The company continues to give me "wishy washy" to no answers on the subject.

Thank you

n order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I have received my refund. I can't thank you enough for your help in this matter.

Sincerely,

Review: My complaint with AirFast is explained through the following email correspondence. In summary – we purchased United Airlines airline tickets through AirFast – after having to switch our flights, etc. – United Airlines ended up refunding part of our tickets (United Airlines was great). It has been over 3-months (will be 4-months on Christmas) since AirFast deposited our refund check from United Airlines into their (AirFast) account. The next step was for them to then turn around and refund the money to us – we haven’t seen a dime.

I would also like to apologize for the length of this complaint – but I wanted my emails and their responses to be seen word-for-word so there is no confusion or misunderstanding.

The email I sent on 9.**.14:

My husband and I booked two tickets through your website for flights on United Airlines - booking number and details below. Because of issues with the airline they refunded a portion of each ticket. United Airlines sent you two checks for the refunds - check numbers and details below - that you all deposited on August **, 2014. Now you are supposed to write me two checks for those amounts to complete the refund transaction.

I called United Airlines in July (July **, 2014 - I believe) to check on the status of my checks, because I had already received confirmation by email from them that my refunds were approved. They gave me the check numbers, expressed that they were sent to you and that I should be receiving checks from AirFast in the amount of the refunds. So, immediately after I hung up with United, I called AirFast and spoke to a gentleman who had no notes or knowledge of the refunds or checks and told me that he would "investigate" the matter and that it it may take some time - which I understood because I assumed that you had either not received the checks yet or that they had not been processed and for that reason were not showing in his system yet. Well, I've given it two months and haven't heard anything from you or received our refunds. So I called United Airlines today, September **, 2014, and they confirmed that you, AirFast, had deposited the checks that they, United, had sent to you on August **, 2014. I immediately called you (9/**/14) after hanging up with United and spoke to a lady who didn't have any information or notes on the refunds and just repeatedly told me that her notes say the tickets are not refundable -- to which I repeated that United DID in fact refund portions of the tickets, that they then paid you for the refund amount, and now that you've deposited United's money you need to pay me. I repeatedly asked her for a [redacted] and a [redacted]s direct phone number - to which she told me there were no internal direct lines and that my only option was to write an email and it would be "investigated".

Please note that there is nothing to investigate - United Airlines paid you and now you need to pay me. As I told the AirFast woman on the phone just moments ago -- if I don't hear back from you within the week (by September **, 2014) I will contact the Revdex.com.

By 9.**.14 I hadn’t heard back. And as stated in my email above – calling did no good, plus I was happy to have written documentation. So I followed up via email…

I'm following up on my email below that I sent last Thursday, September [redacted]. As I mentioned, and as I told the woman I spoke to, if I don't hear back from you regarding my refund by tomorrow, Thursday, September [redacted], I will report the issue to the Revdex.com.

However, I also wanted to let you know that, in addition to reporting you to the Revdex.com, I will also report the issue on multiple social media channels tomorrow (September **, 2014). There is no reason that this "investigation" should take this long -- 3 of the 4 steps were completed by August **, 2014...

1. United approved the refund to me of $384.04 (broken out in two refunds of $192.02 each)

2. Because we purchased the tickets through Airfast, United sent you (Airfast) the two checks for $192.02 each (Check numbers: [redacted] and [redacted])

3. Airfast deposited the checks on August **, 2014

4. Now Airfast should have sent me a check(s) for the same amount(s) to complete the refund transaction

Please contact me ASAP today or first thing tomorrow morning. I will report the issue, as mentioned above, by 12:00pm EST on September **, 2014.

Thank you for your help - I hope to hear from you soon.

They responded on 9.**.14…

Thank you for taking the time to communicate with us. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

First of all, we would like to express our deepest apologies for the delay. Allow me to explain the procedure to you, so that you understand the reason for the delay.

In cases like this, we need to have the final authorization by the airline, in order to proceed with the refund. This authorization took longer than expected, so the refund was delayed.

Although after consulting our system we would like to inform you that your refund procedure is already initiated. The refund procedure takes approximately 40 working days to be completed.

As I completely understand the frustration and inconvenience caused to you by this delay, I will personally forward your issue to the appropriate department as a top urgent priority.

We would like to thank you about your patience and understanding.

Please accept our sincerest apology for any trouble or inconvenience we have caused you.

We remain at your disposal for any additional information.

Best Regards, [redacted] The AirFastTickets Team

Love your World.Love Travel.

I followed up asking when the 40-day procedure began, they said:

Further to your inquiry I would like to inform you that the 40 day procedure begin after we deposited the checks from the airlines, indeed.

After doublechecking this with our accounting department, your money will be back after this period of 40 working days.

Should you need any further clarification, please do not hesitate to contact us.

I followed up 48 days later on 10.**.14 … didn’t hear back

So, followed up again on 11.*.14 … still didn’t hear back

So I followed up again on 11.*.14...

I can guarantee you that this is my last time reaching out before I go viral/social and report you to the Revdex.com about having not received my refund check.

This situation is absolutely ridiculous - I don't know how you are still in business. If I don't hear back from someone or have my check in my mailbox by 5:30 EST tomorrow I will post a long and detailed complaint on every review/blog/social website I can find.

What I am asking for is extremely simple. Send me my refund check of $384.04 that you have already deposited in your own account, 8/**/14, from UNITED immediately. [redacted] told me that I would have the check 40 days after 8/**/14 and it has now been 53 business days and two unreturned emails. Unacceptable.

On 11.*.14 they finally responded…

Dear [redacted]

Thank you for contacting AirFasttickets.

First of all, we would like to express our deepest apologies for the delay.

Unfortunately, the refund procedure sometimes takes more than the expected time due to the working overload during summer months.

However, according to our online system, your refund procedure is about to get completed.

Kindly note that we cannot be precise on the day that you will find the refund at your account, however, as soon as we have a response from our accounting department we will inform you.

We remain at your disposal for any additional information.

Regards,

By 11.**.14 – I hadn’t received my refund check. So, I sent my final email (below) and as of today, 12.*.14, I have not heard back from them – so here we are.

Angelos/ to whom this may concern,

I can promise you that this is the very last time I will reach out to you regarding my refund check. It is absolutely ridiculous how long this has taken and I think that waiting over 3-months, since you deposited the check from UNITED into your account, is beyond patient of me.

On November [redacted] I was told my "refund procedure is about to be completed". Again ridiculous that from August ** to November [redacted] it's still not completed -- how you can stay in business when this is the speed at which you work is beyond me. But, it has now be another 23 days since it was "about to be completed" and I haven't received my refund check.

If I do not have my refund in hand/refunded back on to my card by 5:30 MST on Friday, December [redacted], I will not reach back out to you - I will go directly to every social media/blog/review site I can find, as well as the Revdex.com. I've given you plenty of time and I've had enough.Desired Settlement: All I want is the my refund that AirFast has deposited from United and not given to me. That has to be considered stealing on some level.

Consumer

Response:

At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I found a deal for a flight on the aforementioned site and purchased 2 tickets for $282.58 each to Fort Lauderdale round trip from february **-**.. I then received a call that night(November **) and was unable to reach the company until the next morning. Upon contacting them I was informed that they could not honor the price they had listed and I was told that I would be charged a substantial amount more per ticket then I had agreed to(I have a confirmation of the price I agreed to). So I was forced to cancel my tickets. This is very unprofessional, I have never had a problem when purchasing anything online and do not understand how they are able to advertise a price and not honor it. I was told that it was the specific airline that was not honoring the price; spirit airlines. Now I am forced to find alternative means of getting to my destination. I have contacted airfasttickets by email to better understand the situation but have not heard back to them since.Desired Settlement: Either airfasttickets or [redacted] airlines should be responsible to find a alternative flight option for the same price I have agreed upon as well as the same date and same airports.

Business

Response:

As you may know, travel agents, including online travel agents such as Airfasttickets, sell airline tickets through what is known as a Global Distribution System, or GDS. Essentially, airlines make their inventory of flights available to a GDS, and the GDS then provides travel agents with a real-time link to the airline’s database. Thus, when a customer enters search criteria on the travel agent’s website, the information on matching flights that is displayed in the search results come from the GDS. Then, when the consumer purchases a ticket for one of these flights, the transaction is processed by the GDS, with payment going to the airline and the tickets to the customer. In other words, except in circumstances where there is a separate agreement between an airline and travel agent for a different pricing arrangement, the prices advertised by a travel agent in response to a customer’s search come from the GDS’s sys tem—they are not set by the travel agent.

In this instance, the price for the [redacted] Airlines flight that was advertised on our website in response to the customer’s search, and then purchased by the customer, came from Worldspan, the GDS we use for airline ticketing. Unfortunately, however, when the transaction was being processed by Worldspan, [redacted] Airlines canceled the transaction and did not issue the tickets because the price provided by Worldspan was apparently lower than the actual price of the tickets. But Airfasttickets had no role in setting the price and we did not know that the price provided by Worldspan, and offered on our website, was wrong. Again, this information is automatically pulled from Worldspan’s system. There appears to be a problem with Worldspan’s connection to [redacted] Airline’s database, as Worldspan has provided us the wrong price for [redacted] flights on a few occasions.

We regret that the customer was led to believe that he could purchase his tickets for one price but was then informed that [redacted] would not honor that price. We make every effort to verify that the prices we advertise are accurate and will be honored by the airlines, but because of the significant amount of flight information we display and the constantly-changing nature of ticket prices, we (and every other online travel agent) must rely on the data pulled off the GDS in response to a search. In the overwhelming majority of transactions, the data is accurate and the airline honors the ticket. In this instance, however, Worldspan provided inaccurate pricing information and [redacted] did not honor the transaction. We are committed to providing our customers with the best prices and exceptional customer service, and we are working with Worldspan to identify and resolve the issue with [redacted] Airlines so that this does not happen in the future.

Thank you.

Airfasttickets

Review: I purchased 5 tickets on airfasttickets website to travel to Europe with my family. I received a AirfastTicket number and assumed that my tickets were booked. Upon checking their website to see what time my flight was leaving I saw that my reservation was no longer there! I called the customer service phone number and they said that the airline cancelled those flights (which cannot be true because those flights are still there- just way more expensive) and that is not their fault. When I asked why I didn't get an email about it, the lay said that "sometimes our system gets stuck and you don't get an email". I am extremely disappointed in such business practice. Those tickets were available on many websites for around the same price, I just booked it on airfast because it was a few dollars cheaper. Now prices went up on all the sights. Had I known they were not booking my ticket , I would have booked somewhere else! Now our family trip to Europe worth thousand s of dollars is messed up!!!!!Desired Settlement: I would like new tickets for the same or lesser that I purchased originally.

Consumer

Response:

At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted].

Sincerely,

Review: I purchased a ticket, my card was charged, and within 8 hours I received an email saying there was a problem with my card and payment had not gone through (even though the charge appears on my card STILL). I contacted the company by phone. They said the credit has been issued but will take 8 days to show up on my card. I called TEN Days later and they claim my card was never charged and they asked me to send them a photo copy of my bank statement to prove I had been charged. First of all, I WAS CHARGED. Second, I NEVER RECEIVED WHAT I PAID FOR. Then, the first rep I spoke to said they could see the charge but that I would be credited. Then, the 3rd rep said there was never a charge and asked for my bank account information.Desired Settlement: I need $312.05 credited back to my card IMMEDIATELY

Review: Hi, My parents were double charge for reservations with Air Fast Tickets (#[redacted] & #[redacted] I have made several attemps to resolve the matter however; they have failed to respond in a timely manner to phone calls or written requests for assistance or support. I have received a few emails stating that it's under review and/or that the refund has been processed but have not received any refund. This has been ongoing almost a year now.

The last communication received:

We appreciate the opportunity to review your request.

We processed a refund in the amount of 1297.92 USD on 07/**/2014. For tickets purchased through our travel agency [redacted]

Please allow the full 5-7 business days handling time for the refund to be processed.

Please see transaction details below:

Transaction History

Transaction ID Timestamp Transaction Type Amount Result Details

[redacted] Jul **, 2014 10:11:39 AM Credit 1,297.92 USD 0 --

[redacted] Apr **, 2014 16:38:55 PM Sale 1,297.92 USD 0 DetailsDesired Settlement: I would like a refund for the second booking in the amount of $1,297.92 USD plus interest.

Review: I cancelled a flight ticket from AirfastTicket (Booking # [redacted]). I called via phone many times when no answers did so by email. I finally got a response from [redacted] an employee of AirFastTicket that stated that she will inform me when she knows about a refund ( typically 5-10 days max according to the business industry). Additionally she stated that her company will charge me a fee anywhere between 137 to 154 dollars U.S. This is contradictory to the $25 local and $50.00 max fee that the travel agencies charge for trip cancellation. I have attached a review of their by-law below attesting to the same. To recapitulate, AirfastTicket is intending on charging me over $100.00 more than the average online travel company AND is unwilling to tell me how long it will take to get my refund as evidenced by AirfastTicket's Employee emailed response " We will let you know..." which in itself is not an answer at all because no approximate dates were given.

Hello,

Please cancel the flight upon receipt of this email.

Thank you

I have attached. A copy of your your by-laws with reference to early cancellation fees

Airfasttickets may charge you a service fee for some of the services it provides when you purchase products or services with us. For airline travel, we charge a service fee of $25.00 for all bookings made by phone with one of our representatives, and an additional service fee $35.00 for changes to your booking and any reissues, cancellations, or refunds (the fee is $50.00 for international flights). There is no service fee for booking hotel reservations, but a $25.00 service fee will be applied for changes to your reservation and for any reissues, cancellations, or refunds. No service fee is charged for car rentals. All service fees charged by us are non-refundable. You may also be charged certain additional fees and taxes, depending on the services and products you purchase. In most cases, all fees (including our service fee, if any) and taxes will be included in the price quoted to you. In some instances, however, additional fees may be charged to you separately by airlines, hotels, and car rental companies. Please see the terms related to particular travel services below for more information on travel-specific fees and taxes. As always, feel free to contact us with any additional questions you may have regarding fees.

See terms and conditions below(

(Agreement between you and airfast ticket zinc.)

Please reply to this email to confirm early cancellation request along with the $50.00 dollars international flight cancellation fee. The booking was made online and did not require me to speak with an agent or place a phone call.

In you reply please indicate the processing time frame for the refund to my card.

Thank You. [redacted]Desired Settlement: Email from AirfAstTickets telling when the refund will take place ( approximation is ok e.g. 5 business days, 10 business days)

Refund of my money to my credit card.

Timely response to consumer's inquiries

Ability to contact them via phone

Availability of a workable or answerable phone number as whenever I tried to call their lower Manhattan 212 area code phone nobody picks up.

Consumer

Response:

At this time, I have been contacted directly by AirFastTickets Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I had to go to my bank, close my account and have the bank investigate the matter.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The customer was issued a refund back to the credit card used to make the purchase. A $100 cancellation fee was charged per airline rules. This fee is not a service fee charged by the company.

Business

Response:

The customer was issued a refund back to the credit card used to make the purchase. A $100 cancellation fee was charged per airline rules. This fee is not a service fee charged by the company.

Review: I had booked a trip on June [redacted] 2014, and requested to have this cancelled today.

I am unable to fly due to personal reasons, and was told by a rep on June [redacted], that if I were to cancel 48 hours in advance, I would be able to, however; the customer service representative I was speaking with was not trying to assist the matter at all.

I requested to speak with a [redacted] and/or [redacted], and was left on hold for 10 minutes just to be told that neither were available to speak with me, and to call back later.

I want a full refund of what I was charged!! The website stated I would pay $990.00, but yet I was over charged by $100.00, making it $1090.00.

I am so very upset, and the experience I have had with this company is absolutely ridiculous. This is not how a business should be. This business seems fake.Desired Settlement: I want a full refund of what I was charged.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding AirFastTickets Inc. has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I am billed the full amount for my original flight to AZ from Newark ,which I booked on January [redacted] for $367.08 AFT booking # [redacted]. Departure date was 1/**/14 and return date 2/**/14.

Then after rescheduling on January [redacted] for a later flight leaving on February [redacted] from Newark to AZ and coming back on February [redacted] I am again being billed the full amount for the rescheduled flight which comes to $408.00.

I undertand and totally agree to a rebooking fee which I believe is common practice. However in this case I am paying for -2- tickets as opposed to -1- ticket plus rebooking fee.

This total comes to total charge of $775.08.Desired Settlement: I am requesting to get the difference back on my credit card after paying $200.oo rebooking fee.

$367.08 - $200.00= $167.08

Business

Response:

Unfortunately, [redacted] misunderstands the charges for the change to his flight reservation. [redacted] was charged $367.08 for his original flight, which he booked on January **. That flight was scheduled to depart from Newark to Phoenix on January ** and return on February **. On January **, [redacted] called one of our travel consultants because he needed to change his flight to one leaving on February ** and returning to Newark on February **.

To accomplish this change, the airlines charge an automatic $200 rebooking fee. This rebooking fee is not charged by Airfasttickets and there is nothing we can do to change that. In addition, Airfasttickets charges a rebooking service fee of $35 for every change of reservation. This is clearly stated in our terms and conditions and was communicated to [redacted] when he called to change his flight. Finally, when a customer cancels a flight and rebooks a new flight, the customer is of course required to pay any difference in the fare between the old flight and the new flight. The price of airline tickets fluctuates, and flights to and from the same airports might cost very different prices depending the day and time of the flights. In this case, the ticket for [redacted]’s new flight unfortunately cost $173 more than his original flight. Accordingly, if you add up the cost of the original flight, plus the airline rebooking fee, our service charge, and the pric e difference in the two flights, that price comes to $775.08, and that’s what [redacted] was charged.

Thus, [redacted] was not, as he claims, charged for the price of 2 tickets. Unfortunately for him, the difference in price between the two tickets was significant—almost $200. But that is not the fault of Airfasttickets. Neither is the airline’s mandatory $200 rebooking fee.

All of these charges were clearly explained in our terms and conditions and the conditions of carriage for the airline, which were also provided to [redacted] at the time of booking along with our terms and conditions.

We are sorry for any inconvenience but again, [redacted] was not charged for the cost of two tickets.

Review: I booked a flight from MDT-Harrisburg to BOS-Boston (AFT Booking Number [redacted] for $297.45. The flight was on May **, 2014. Due to a weather system that impacted the east coast, my flight was cancelled. I immediately called AirFastTickets. The employee I talked to assured me that I would be refunded my ticket price. However, the refund never came. I called again on June * and talked to an employee named [redacted]. He said the refund was coming in the mail. No check arrived. On June **, I called and talked to [redacted]. I was told that my refund had been sent to AirFastTickets accounting department. No check arrived. I called on June ** and talked to [redacted]. Same response. She didn't know why the check hadn't been sent by their accounting department. She had my information from the previous calls. I have called and emailed in the same manner and talked to [redacted], [redacted] (twice) and [redacted]. On December **, I talked to [redacted]. This time he said she wasn't sure why it had taken 6 months for the refund and now the accounting department was closed. I asked to talk to her supervisor. He wasn't at work. She said she could see all of my emails and phone calls in the "records". She said she would send an email to the supervisor and accounting departments. I told her I would be contacting the Revdex.com.Desired Settlement: I would like a refund of $297.45 for my airline ticket. AFT Booking Number [redacted]. Thank you. [redacted]

Consumer

Response:

At this time, I have not been contacted by AirFastTickets, Inc regarding complaint ID [redacted].Sincerely,[redacted]

Review: I was charged twice for a ticket and they said they would refund the price of one of the tickets . ive been I n contact with them for the last 7 months they keep saying ur refund is comming but they do nt know when accounting will sendDesired Settlement: this company needs to be band from doing buisness if they cant even go by there own service agrement . and refund aggrement

Review: [redacted]. Passenger [redacted]. Airfasttickets have given me issues with changing the flight for my mother in law. They were quick to charge my credit card. It all started back in end of Aug 2014 and early Sep 2014, when I asked them to change my mother in law's flight to ** September 2014. They emailed me a date written out like this **/11 and **/11. Because this happened after my phone conversation that I read it as 11 pm and not November. Because during the entire phone conversation, I kept saying that I needed her flight to be earlier since her Visa expired on ** Sep. I saw the charges to my credit card and a flight itinerary for Nov **, 2014. I immediately called them about * September. This is when I started my problems of roughly, 2 months, over 50 calls totaling 40 hours of talk time, and probably 50 emails. They are trying to blame that I misread the email as their only justification not to pay me back for their error. Even on their website, it states that a customer must make a phone call to make changes. I also verified the information over the phone while giving them my credit card info. They have had 8 weeks to review the phone calls which they said they would do. Multiple "managers" and "supervisors" have supposedly looked into this, but I am quite certain they are trying to create an atmosphere in which I will give up. They may even be trying to delete some emails and phone conversations or only bring up the ones that they hope will make them seem right. I asked that they review all emails and all phone calls. I have emails from them stating that they will do this but no emails ever giving any updates. If this fails, I will contact my credit card company to dispute one of the charges since I paid a second time to get my mother in law back to California. I am in [redacted] and retired from the Marine Corps on ** Sep 2014.Desired Settlement: I do not wish to give them my credit card info again as this company seems to do a lot of things close to illegal in my eyes.

I want them to send me or my wife a check since it was us who paid for the tickets or put in my credit card.

I have spent approximately $350.00.

But in all honestly, I want them to refund me both of the times they charged me to make changes since they have clearly been trying to rip me off by their business practices.

I wish for them to send us a check for $700.00 or put back into our credit card.

Thank you for your help and what ever may come of this.

Consumer

Response:

At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted].

Sincerely,

Review: I bought two plane tickets on my credit card, in June 2014 to fly to [redacted]. Because of some weather issue, flight was cancelled by the airline. I called the Air Fast Ticket's customer service. They said, since flight was cancelled, I was going to receive full refund (as per the their policy) with in 60 working days. I did not receive anything in 3 months so I called them. They apologized and sent me an email confirming the full refund to be done asap. Nothing happened till Dec 2014, so I called them again. Again, they said it was in process...and they sent me an email confirming my entitlement to the full refund and promise refund to be done in few days.

I just checked my account...no refund has been done. and its been over 5 months since the time they promised refund !!

Yet again, I just received another email confirming my entitlement to refund.

**they keep on sending me emails promising refund...but no refund**Desired Settlement: Air Fast Ticket should honour their policy and emails (sent to me) and fully refund for two ticket ($924) to my credit card.

total refund due: $924

Two Ticket Reference Number: [redacted], [redacted] ---------------------------------------

Consumer

Response:

At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: On Jan.*, 2014, I paid $166.17 for a round trip ticket to Raleigh N.C from Westchester airport in NY. The date of departure was for Feb.**, 2014, return on Feb.**, 2014. The confirmation # [redacted], flights via US AirWays. Unfortunately, the weather conditions were such that the flight was cancelled. I requested a refund the following week and was told a check would be issued when the airline refunded the money. After more requests, I called the airline for verification and was told the money was refunded to Airfasttickets on March *, 2014, Following that information I called the NY number, a number of times and told the money was forthcomming. I even spoke with the home office in [redacted] and was told the finance office was closed at that hour but they would look into the matter and monies due would be returned to me. To date, no refund check has been sent to me and now requests are ignored. They have held the funds for 3 months and I would like my money back immediately. Apparently, there are a number of complaints filed with your agency against this company.Desired Settlement: Simply, a refund for the entire amount I gave to Airfasttickets for the cancelled round trip ticket.

Review: I purchased a ticket through Airfast for a Detroit to St. Louis flight on the [redacted] of May. However there was a terrible storm that night and the flight was cancelled. The airline (American Airlines) called us one hour the flight departed and said that the flight was cancelled. They apologized for not calling sooner. Still determined because my girlfriend, for whom the ticket was for, had an important interview the next day May [redacted]. We arrived at the airport and she went to the southwest airlines register and bought a 260 dollar ticket to St. Louis for that evening. Since we did not use the ticket for American I called to inquire about a refund (called Airfast). I was eventually told that they would refund the money in 15-30 business days. this was told to me after the third conversation with their representatives. The first two personal I spoke with, refused to disclose their ID numbers and lied saying they had no supervisors. Being raised by a mother who dealt with here types of situations confirmed their lie to me (she is telling me to write this now). I finally go to speak with a representative from Airfast who put me though to a manager who told me my money would be refunded on July [redacted] which is indeed 30 business days later. July [redacted] has passed. I called air fast ounce again on July [redacted] and there was no one to answer the phone. I called again on the [redacted] where I spoke with a woman whose english was pretty poor and was VERY hard to understand (as were the people before her). She told me American Airlines had my money they would call me back on the 16th to tell me exactly what was going on. Finally waiting over a month and a half I am sick of this company and the lies and poor customer service I have received.Desired Settlement: At this point I just want my 130.45 dollars refunded to my account. The people working at Airfast clearly do not enjoy their job (at least the ones I spoke with on the phone) they are impatient and hung up on me after making me hold for 10-35 minutes. I am not sympathizing for myself I would just like my refund and if possible for someone in higher power to address their foolishness.

Review: Dear Revdex.com:

This is regarding airfasttickets.com flight reservation no: [redacted] (along with [redacted]

For this flight trip, I originally tried booking this flight for my two elderly friends about two weeks ago and NEVER received a confirmation on my computer screen. (Only I got a cancellation screen of [redacted] on my computer.) So I went to another website and booked flight tickets for the two elderly people. Today I came to know that [redacted] has been confirmed. I have contacted customer service of the Airfasttickets.com after realizing today on June [redacted] I was charged for this flight (which I NEVER booked knowingly because it was NEVER confirmed on the screen to my knowledge). On the first occasion I was told it cannot be canceled. On the second try on June [redacted], I spoke to a [redacted] so and so - who after failing to understand my repeating of the reservation number, she just hung up on me! On the third try, I spoke to [redacted] so and so. I asked him to transfer me to his supervisor, and he consistently refused saying that the supervisor is busy. Please know that If I had received a visible confirmation on my COMPUTER SCREEN AT THE TIME OF RESERVATION - I would not have gone to another website for the same trip. While I realize this request is not going along with their 24 hour rule, this is an extenuating circumstance, since the airfasttickets.com website failed to confirm, and to my knowledge I NEVER got THIS FLIGHT confirmed! (Later I came to know that they had sent an email of the confirmation to the email which I didn't check because while I was booking I didn't get a confirmation screen, but only a cancellation one. That is why I went to another website to book (a) flight(s) for the same trip.)

I would like this flight (airfasttickets.com booking #: [redacted]) canceled and the charge for $734.88 cancelled.

The airfasttickets.com says that they guarantee customer satisfaction and that I will be able to speak to a person, but what good is calling and getting a representative if they will not transfer me to the supervisor after multiple requests.

Please take care of this situation.Desired Settlement: Refund Credit card credit and make sure that the booking website works precisely since flight booking is very sensitive, important, and expensive matter to us, the customers.

Consumer

Response:

At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted].

Sincerely,

Review: Sorry this is so long, it is a copy of the email I sent their corporate office:

Dear AirFastTickets,

I am very disappointed in your service. I got my daughter (14) a ticket from Denver, CO to Lincoln, NE for Sunday June [redacted]. I received the confirmation which indicted that there may be a charge for luggage. I went online to follow the link that was NOT in the email confirmation. I then went to Frontier Airlines site. I had a hard time understanding the charges as I didn't know what kind ticket it was (there are 4 types). I then called Frontier, they were extremely nice, respectful and helpful. During the conversation I mentioned my daughter, [redacted], was 14. I was then informed that there would be an extra charge of $100.00. This totally stunned me as I was unaware of the charge. Your ticket information, confirmation, nor the ticket itself indicated anything about this extra charge.

This charge resulted in a nightmare. I don't have $100.00. Not just can't afford it. I did and do not have that much money. I purchased the ticket online while I was in Denver with her at relatives. Had I known about the $100 I would not have purchased the ticket and taken her home with us rather than extend her stay.

First I sent a message to your customer service, tech office explaining the situation. Despite your guarantee to get back within 24 hours I received nothing (even now, nothing). I called your customer service dept. The representative (rep.) was nice, as I knew making a complaint about the email, I would have to talk with a supervisor, I ask for one. I was informed 'she' was in a meeting with no known available time. I left a message to return call. I called 2 hours later, was then informed the supervisor was not available, left another message. Waited a time then called again (there were extremely long hold times of course). This time I requested a supervisor and the rep. was insistent on not connecting me. Finally a 'supervisor' came on the line. It was a man who listened to my issue. No response to the complaint. I went onto explain the situation with my daughter. The 'supervisor' said it was the airlines fault, their rule.

Let me explain the 'supervisor'. Most of the time I was speaking with him, he would put me on hold for sometime, then come back to say the same things all over again. As the conversation (I use that word loosely) went on I could hear a woman's voice in the background. Sounded a lot like someone coaching him what to say. I found that quite interesting which did NOTHING to alleviate me frustration!

Your company did NOTHING, not even saying something like empathetic. This is how I see it, my 14 year old daughter (turning 15 at the end of the month) was stuck in Denver, CO. I was in Lincoln, NE. To get to Denver it would cost more than $100 in gas to drive, to change ticket to after she turned 15 (and able to fly without a charge) it would cost $75 and another $25 for other charges. Again $100. To have her take the flight, it cost $100. In all it would still take $100 more that I don't have to get her home.

Now I can't just leave her there. Yes, there are relatives but they are elderly and on fixed incomes. They had already assisted in the visit as well.

You took no responsibility or even sympathized. You sold a ticket to me not telling me about a charge that you knew about. If you are offering a service to purchase tickets, it is your responsibility to inform the passenger up front. Is it your intention to dupe all your costumers into getting to the airport only to find they 'owe' more money? Money they may not have? If I had to call the airline to double check YOUR prices, I might as well have booked with them. At least they were upfront with me. Also, they indicated that if it had been made by them, and the mistake of not telling me made, they would have taken responsibility and done something about the situation.

The conclusion of this diabolical is that my mom had to get money from her sisters (two) and brother-in-law to come up with the money to get her home. She arrived safely via Frontier, who went over and beyond to be helpful.Desired Settlement: I would like an apology and refund for the $100.00 to compensate my family for the expense. They could not afford the expense, and shouldn't have to pay for their mistake.

Review: Ordered airline tickets online from AirFastTickets on 5/**/14. the total was $585.50 for 2 tickets one way.

When I looked online 3/**to check the charge, they charged me TWO times for the same tickets.

I called my credit card company, who in fact told me the charges were placed within 52 seconds of each other and did appear to be a duplicate. The CC company advised me to start with AFT. (Air Fast Tickets).

I called AFT at around 5:30 3/7 and spoke to [redacted]. [redacted] advised me to send a copy of my cc receipt to them. I opened a "ticket" with this company - reference # AFT110135

[redacted] assured me that they would take care of it.

To date I have heard NOTHING from this company even though I reply to the ticket almost daily to request the status.

Monday 3/**I went back to my CC company and filed a claim to DISPUTE the charge.

Today 3/**/14 at 11:30 EST I called AFT again, spoke to [redacted]. He put me on hold for a long time and came back to say that another person is "checking on it" and will email me a response within 30-90 minutes.

At 2:30 I called my CC company again to be sure they received my dispute. They did but they also advised me to try to work with AFT.

it is now 3:00 EST, 3.5 hours after the AFT [redacted] told me I would be contacted within 30-90 minutes and of course I have NO RESPONSE from AFT.Desired Settlement: AFT owes me $585.50 for the second charge - which was a duplicate. this needs to be refunded to me ASAP.

Business

Response:

The system by mistake charged the customer twice. The customer is correct. We were notified that the customer disputed one of the charges with her credit card company, so she will receive a refund through our credit card processor, PayPal, and the charge will be reversed. We cannot issue a refund at this point because she will automatically get a refund on her credit card, so if we issued a refund, she would get a double refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. I understand what they are saying, however, the matter is not resolved - I'll close the complaint when I actually see a refund from someone