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AirFastTickets Inc.

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Reviews AirFastTickets Inc.

AirFastTickets Inc. Reviews (119)

Review: On February [redacted], I made reservations for 2 from Montreal to Toulouse at the price of $1563.45

On February [redacted],, I received a confirmation of the reservation and I was waiting for tickets.

On February [redacted], I received an email stating NON PAYMENT.

I called AIRFASTTICKETS once…the first time the agent answered the call and told me that my flights [redacted]

were cancelled since the flights were not secured at the price advertised….and would not offer a solution

I called AIRFASTTICKETS the second time….the second time the [redacted]….answered the call and told me now that my credit card payment did not go through…and would only offer a solution with a cost. I have excellent credit and had never had a problem with my payments. Then she said it is not always about credit margin but the problems processing the payment. Needless to say the excuses continues.

The stories as you see changes with every call and no solutions are offered.Desired Settlement: Frankly they should honour the ticket prices and confirmation and should continue doing so for myself and others, until they clean up their web site that falsely advertised flight prices which they obviously cannot secure.

This it the ONLY way we can begin to clean up WEB based businesses.

I hope you agree.

Business

Response:

Our booking engine, like with all online travel agents, is connected to a global distribution system, an electronic system through which airlines put their ticket inventory for sale and certain prices. Our website then takes this information automatically and displays the pricing and availability in relevant search results in response to a customer's search request. In other words, the pricing and availability information comes from the airline via the global distribution system.

Occasionally, the information for a particular flight can be changed by the airline at or near the time that a customer tries to book tickets for that flight. In those instances, the price might have changed before the actual purchase can be accomplished. This happens almost simultaneously, and therefore the price changes are not always displayed at the time the customer is making the purchase.

Unfortunately, that is what happened in this case. When the customer sought to purchase the ticket, it was automatically rejected by the system because the price had increased in the airline's system to almost double the price shown on our website. Therefore, the customer was not charged because of the increase in price. The change in price and rejection happens at the airline level, not with our website, so there is nothing we can do about that. In this case, the customer was saved from having to pay almost double for the same ticket, and could then research to find other flights that were more within her price range.

Again, we are sorry for the inconvenience, but the prices can sometimes change very quickly and dramatically based on various factors, and such changes are not always immediately reflected when a customer has already performed a search and is viewing the results.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Thank you.

Best regards

PS please close my BB file accordingly.

Sincerely,

Review: I booked a flight from Calgary, Alberta to Montreal, Quebec. The price was quoted in Canadian dollars. However, when I received my Mastercard bill, the fees were in U.S. dollars, resulting in my husband and I being charged about $100 more for our trip with the U.S. to Cdn. exchange rate. Nowhere on their website did they state that the prices quoted were in U.S. dollars. We naturally assumed that because the flight was totally in Canada on a Canadian airline carrier (Air Canada to be exact) that the price was as is, in Cdn. dollars. We are seniors on fixed incomes and have saved a long time to visit our daughter in Calgary. We were not expecting this extra, hidden $100 in the price of the trip. We feel this is totally false advertising on the part of Airfasttickets. When we called their Customer Service telephone number, we were just told that their offices were in New York and the prices had to be paid in U.S. dollars. When I asked them to tell me where on their website or in their Terms of Service this was stated, she said just send us an email, which I did. I feel this is false advertising on their part.Desired Settlement: We would like to be issued a credit on our credit card for the exchange rate they charged us extra for the flight.

Business

Response:

We are sorry that the customer was confused. However, we are a US website (.com) that operates in the United States. All of our prices are always displayed in US dollars, and we transact exclusively in US dollars. We do not have a Canadian website. Indeed, our terms and conditions state very clearly:

IMPORTANT INFORMATION REGARDING EXCHANGE RATES

Purchases made on our Web Site are transacted exclusively in United States Dollars (USD). If you make a purchase from us using a non-USD-denominated credit or debit card, please be aware that, due to the constant fluctuation in exchange rates, our charge to your card or the estimated charge amount we provide you, may differ based on the exchange rate at the time you make your reservation versus the rate at the time the charge is reflected on your credit card statement. Also, in the event that we must credit your account, we will refund the exact USD amount initially charged and will not be responsible for any fluctuations in exchange rates which may cause differences in your billing statement.

Again, we are sorry for the confusion but if the customer would have even glanced through the terms and conditions, which each customer acknowledges that he or she agrees to before purchasing, she would have seen the disclaimer that all tickets are in US dollars.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The prices quoted on their website in Canada are ABSOLUTELY NOT quoted in American dollars. They are almost the same prices as quoted by Canadian firms. You only find out it is in American dollars when your charge card comes in with the exchange added on. FALSE ADVERTISING! They should be showing an American flag next to the price or state that the price will be in American funds.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, my complaint, ID [redacted] regarding AirFastTickets Inc. has been resolved but not to my liking.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: To whom may concern,

I would like to submit a complain regarding airfasttickets.com cancelled my order without my permission and does not honor the reservation.

They told me will refound the money in aout 40 biz days, I accept

but after about 50 biz days, they still cannot refund the money and told me cannot provide you with an estimated time of refund completion.

I need to get my money back

Oreder:

[redacted]/ [redacted]

Price

GBP 45.67 +79.97

Consumer

Response:

At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: We purchased 6 REFUNDABLE tickets for travel to Israel on September **, 2014. We cancelled the tickets on August **, 2014 and have been trying to collect the refund for the tickets in the amount of US$6,898.35 since then.We have been in contact almost weekly with Airfasttickets.com, the travel agents(see timeline below).2/*/15 [redacted], it is in the Accounting, Georgia ([redacted]), started investigation1/**/15 it is in the Accounting1/**/15 it is in the Accounting1/*/15 it is in the Accounting12/**/14 [redacted], it is in the Accounting, no refund yet, started investigation12/**/14 [redacted], forwarded to Accounting, no refund yet12/**/14 [redacted], [redacted] ([redacted]), no refund yet12/*/14 [redacted], no refund yet11/**/14 [redacted] hung up, [redacted]s sent again to Accounting 11/**/14 [redacted], no refund yet11/*/14 [redacted], no refund yet10/**/14 [redacted], no refund yet10/**/14 [redacted], no refund yet9/**/14 [redacted] SAID IT WILL TAKE 30-40 DAYS TO GET REFUND8/**/14 received e-mail confirming cancellation of the tickets8/**/14 [redacted] AND [redacted] to cancel the ticketsDesired Settlement: Refund in the amount of US$6,898.35

Review: My daughter, [redacted], bought a flight ticket from this company (confirmation [redacted]) but she did not fly.She contacted the company and requested a refund and never get the refund.I helped her contact the company and was informed in middle of July 2014 that they were in the progress to refund. However, it was more than a month and I called them at least 5 times. They said it was in the progress but it never did.The refund amount is $96.37.The following was the email I received from Airfast ticket but we never received the refund.Thank you,[redacted], Aug ** 16:58: Dear [redacted],The refund has been madeBelow is the refund transactionWe apologize for the delay Response Message:Approved --------------------------------------------------------------------------------... ID:[redacted] Merchant[redacted] User:[redacted] Transaction Type:C(Credit) Credit Card Number:[redacted] Expiration Date:[redacted] Amount:USD 96.37 Comment 1:[redacted] Comment 2:refund due United Airlines schedule change Regards,[redacted]Desired Settlement: I would like Airfast ticket to issue the refund to the debit card that the ticket was paid.

Consumer

Response:

At this time, I have not been contacted by Airfast Ticket regarding complaint ID [redacted]

Sincerely,

Review: I booked a flight on the evening of * May 2014, Manila time for myself and my 13-year-old daughter, [redacted].

The flight was for *May2014 returning *June2014. I thought the flight I booked was for MNL-NRT ([redacted], Chiba)-ORD-STL. (No direct flight from Manila to St. Louis, MO, USA, that’s why we had a connecting flight from Japan).

This was my booking on their site: [redacted] I printed out my ticket the following morning (*May2014), only to find out on the details that the flight was:

MNL-HND (HANEDA, TOKYO)- (14 hrs layover) then

NRT ([redacted], CHIBA)-ORD.

I realized we have to go out of Haneda airport to go to [redacted] for our connecting flight to Chicago, ORD.

We do not have Japanese Visas, because we did not intend to go Japan.

So I started emailing AirFast Tickets, to inquire –

1. If there is a facility that will transport us from Haneda to [redacted];

2. If we have to get our check in baggage;

3. If we need transit visas from Haneda Airport to [redacted] Airport. I told them we no longer have the time to apply for Japanese Visas since we were supposed to live *May2014, which was the following day.

4. Then requested for a rebooking, because it is impossible to take that flight since we will be refused entry to Japan.

It was just unfortunate that during that day-there was a repair/maintenance of communication lines in our street that was why I could not call AirFast Tickets but I was in constant communication with them thru e-mails.

I bombarded them with my emails for the reason that they I want to get their attention to assist me with my pressing concern. I kept on reiterating that we don’t have the visas for Japan that’s why we have to be rebooked to another flight.

Not all my emails were replied to.

If they do reply- reply was very limited—and took so long—when I was already pressed for time.

I also emailed my supposed-carrier, All Nippon Airways (ANA) a couple of times to inquire regarding the visa, or if they can help us have shore passes from the immigration since we will just be travelling from one airport to another. They replied that we still need to apply for visas.

This continued until the next day, *May2014, the date of our flight.

I called the embassy of Japan here in the Philippines, they don’t have short process for visas. And of course, I was told, we really need transit visas.

I called ANA Manila, to inquire if we can be rebooked to another flight, but they said NO.

My sister who lives in the US, called Air Fast Tickets, and was told that we should go to ANA at the airport to see if they can assist us for a re-route.

So we still went to the airport with all our luggages, and as we approached the check-in counter I immediately told the ANA personnel about my concern. I was told to call their Office first, and of course, we were refused check-in. I was expecting this, but my daughter did not. She was so confused and embarrassed how come we were refused check-in.

I talked to ANA ticketing office again and the same outcome, they cannot re-route us to another flight.

So we went home with dampened spirits and the chance for a long-overdue vacation for me just slipped like that.

I started emailing AirFast Tickets again when we went home. The whole day of May * – no reply.

I continued to email them May ** until I bought skype credit to be able to call them up. I still requested for a rebooking since we still want to make the trip. Our luggages still have our clothes intact. I reiterated that before the flight I have been requesting for a rebook but they did not pay attention to my request.

They still cannot rebook us since they said the ticket I purchased is ‘NON-REBOOKABLE.’ This I don’t understand.

This ticket cost my husband & I so much since I have to let of my 4 clients because I thought we’d be flying last May *.

The experience of fixing the problem was so draining and exhausting—I could not sleep because the money we paid AirFast Tickets was hard-earned money. It took us years to be to come up with that amount. We are not rich and such amount, US$3,575.35, is just so big.

I had never had a long vacation since I first gave birth in 1997. I decided to make this trip with my daughter since she is old enough to appreciate new places, people and culture—and we were really very excited about this trip. She is an incoming 7th grader—she is on summer break. Schools here in the Philippines normally start in June – that’s the reason we were supposed to fly back on *June2014.Desired Settlement: FULL refund on our 2 credit cards IMMEDIATELY (within 2 to 3 days_ so we can still book for another ticket.

Consumer

Response:

At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted].

Sincerely,

Review: I purchased an airline ticket through the Airfast Ticket website with my debit card. First they did not email me my ticketing information so I called and received one the day after purchasing. When I went to view my receipt through the airlines website it stated I paid in cash in British pounds. When I called the airline customer service they stated I paid for my ticket in London in cash. I called Airfast Tickets for an explanation and the operator told me she could not answer my question and had wanted me to send an email stating my problem. She said she could not transfer me because the accounting and IT departments were too busy. When I questioned further she eventually hung up on me. [redacted]Desired Settlement: That the validity and authenticity of this site be investigated and to ensure I was not the victim of a fraud or identity scam.

Business

Response:

The customer purchased her ticket with a credit card in US dollars. We locations in several different countries, and our systems are interconnected, so sometimes the ticket might be issued through one of our foreign locations. Effectively, when a customer books tickets through our website, our system, which is connected to the airline systems through the global distribution system, actually purchases the ticket and issues it to the customer. In this case, the transaction went through our English location. Thus, to the airline, it will appear that the ticket was purchased in British Pounds in cash. But this has no affect whatsoever on the customer. Her credit card is still charged the same price in US dollars.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In April of 2014 we purchased (2) round trip airline tickets from Seattle to Phoenix at a cost of $580.75, we were scheduled to fly around the Christmas holidays. The flight down to Phoenix was fine with no problems but when we tried to check in and board our flight back to Seattle...we ended up with no flight reserved. We actually had a flight # and ticket # reservations for this flight but it was a scam. I tried contacting Airfasttickets.com phone # but it didn't work. We ended up spending 60,000 air miles to get home from phoenix. We found that if we didn't use the air miles it would cost us $414.00 to get home...glad we had the air miles saved.

When we got home I emailed the Airfasttickets support line and they said they contacted the airline for the refund. That's been 3 weeks with no further response...we feel they're just stalling and have no intentions to pay us back. They should have refunded us the $414.00 and then went after the airline for the refund.Desired Settlement: We would like the company to refund the $414.00 that it cost us or pay our credit card company to buy back 60,000 air miles. Either one is ok with us. It's very stressful being stranded in an airport with no flight when you thought you had one reserved.

Consumer

Response:

At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted]. as of today 2/**/2015Sincerely,[redacted]

Review: After purchasing my airline ticket ($559.00) through AirFastTicket.com, the website states that it will send a confirmation email to the email address provided. I checked my email account several times, but never received that confirmation email from the merchant. I also clicked on an icon on the website to send the email again, but still, never received it. Additionally, I called the phone number provided on the website. The number is [redacted]. There was no ringtone. Just beeping. I then called my bank. The also provided a phone number. That number is ###-###-####. The phone rang continuously without an answer. To add, I looked up online reviews about the merchant. All negative and very similar to my own experience. Consumers claimed that they never received their confirmation emails, their flights were never booked and it was just automatically cancelled without their knowledge. Consumers also stated that they were not able to get in contact with the company and most them had to file a claim with their credit card company. I still have not received any contact from this company.Desired Settlement: If my purchase is not guranteed, only then, will I need to receive a refund.

Business

Response:

A confirmation email was sent twice to the email address provided by the customer. We then spoke to the customer inform her that the emails were sent and that her reservation was confirmed.

Review: On 6/**/2014, I booked a flight to Mexico City for myself & my husband which was to depart 12/**/2014 and return 01/**/2015. August-September I was having some medical issues, which I was to have surgery & would not be able to make this trip. I called airfasttickets to find out what there policy was on refunding the tickets. They said that I would be able to get a refund of $550 US Dollars if I cancelled. I discussed this with my husband, and we decided to go ahead and cancel since we could get that much back. It would help with my part of medical expenses. So on 09/**/2014 I called and cancelled the flight. They sent me an email confirming my cancellation and the money that I would get back I would receive within 40 working days. I patiently waited my 40 working days and never heard a thing. So I called on 12/**/2014. They said I called too late to call the next day, so I did. They said it can take up to 60 days. so I called again on the [redacted] of December, I asked to speak to a [redacted] which told me that it was now in the final stages and they couldn't give me an exact date but it would be soon. I called on 12/** /2014 that person said she would pass a notice on to the accounting department again & that I should be receiving my $582 USD anytime now. I said I was told $550 USD but she said that I was entitled to $291 USD each ticket which would be a total of $582 USD. So again I waited. I called again 01/**/2015 got all the same responses, final stages give a note to accounting should get it any day now. The last time I called was 01/**/2015 and got all the same responses. I have been patient. It has been more than 4 months since I cancelled, I don't know what more to do.Desired Settlement: I wish to receive my refund now. It only took them seconds to take my money. I don't understand why it takes so long to get it back.

Consumer

Response:

At this time, I have been contacted directly by AirFastTickets Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

I had not heard anything from anyone so I tried calling Airfasttickets and could never get through. So I sent them an email and they responded with the same kind of response I always got before, never really answering my questions but telling me that they will send a reminder to the appropriate place and let me know when they hear something. I attached a copy of the email. My complaint has not been resolved because I want real answers and I need my money. In my complaint ID [redacted], I forgot to include my Airfastticket booking number which is [redacted]. You might need to include that so they can identify me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted].Sincerely,

Review: - I purchased an airline ticket from AirFastTickets in April 2014 then I cancelled it in May 2014 after receiving an email confirmation with the exact refund amount I should receive

- Since then, I haven't received my refund

- Customer service kept communicating to me different reasons & actions via emails and phone calls; but none worked

- I haven't received my money since May 2014Desired Settlement: Refund of my money and a compensation

Consumer

Response:

At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: Hi, I have booked a ticket with this company 6 month ago, and I cancelled my flight over the phone they said that I will receive my money in 90 days its already passed 6 month and I didn't receive anything when I'm calling in to require some information the customer service agent just informing me that I should wait maybe couple more months.

Please I don't know what going on.Desired Settlement: All what I want is to receive my money back.

I paid for the ticket $1400 they promised me back $800 I just want to receive my money back.

Consumer

Response:

At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted].I also called them many times to find out when they will return my money, all what I heard from the agents that they don't have any information. One agent even told me if I will keep calling so many times I wont get anything for sure. Sincerely,[redacted]

Review: I purchased a flight ticket to South Korea while I was in USA in July last year. To be specific, it was Jul [redacted] the day after my father passed away, anyway then I went to the airport and found I could get on even earlier flight so I cancelled my ticket and got the confirmation of cancellation through e-mail and thought it was all taken care of. However, I still haven't got the refund. I have sent them an e-mail requesting the answers and made numerous international phone calls to talk to the company but no luck. Initially they told me to wait 50 working days, that how long it takes to get refund, so I did but still I didn't get the refund. I called them and talked to the call center personnel, well she can't do anything, all she could say is they haven't got the reply from the financial department. That was last December and we are now in 2015, still no luck so I came to file a complaint though Revdex.com. All I want is my money. That's it.Desired Settlement: I paid with my credit card and I don't know how they can pay me back in the case. If they want I can provide wire transfer information. I just want them to pay me back.

Consumer

Response:

At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I would like to express my disappointment on the fair charges and would like to be reimbursed.

I got three tickets online from the website, see confirmation below:

[redacted] (charged 380.15+380.15 US$ and converted to CAN$430.88x2)

[redacted] (Charged 636.25 US$ and converted to CAN$721.15)

the website does not indicate if the price is in US$ or CAN$. I am a customer purchasing a flight from Canada and flying from a Canadian destination to a Canadian destination. also, WestJet is a Canadian airline and charging in CAN$. that in mind, it is fair to believe that the charges are in CAN$ if not clearly indicated, written beside the fare or as a footnote when one decides to purchase. you are dealing with common people not legal persons to go through the details of the legal documents. I called their phone number and the agent from the company indicated that it (the currency charge) is described in the legal pages. This is not transparent. it is unfair. this is tricking people and creating distrust to the business. it resulted to charge me more than the other providers. when you decide to open your business in Canada you must mention the currency the fare is based on.Desired Settlement: I would like to request that a refund to be made to me, the $ difference between the canadian and US, C$186.36. At the same time, it should be made clearer on the webpage that the fares are in US$.

Business

Response:

We are very sorry that the customer was confused, but we are a USA based website, and all of our prices are in US Dollars. If a customer accesses our website from another country, then he or she will be shown prices in US Dollars, just as when anyone accesses our site. The website does not change its pricing based on where the customer is accessing the site from. We do not have a Canadian website, so when the customer accesses the website from Canada, he is accessing our US website, which is evident.

Moreover, the terms and conditions, which the customer read and accepted upon purchase, state very clearly:

IMPORTANT INFORMATION REGARDING EXCHANGE RATES

Purchases made on our Web Site are transacted exclusively in United States Dollars (USD). If you make a purchase from us using a non-USD-denominated credit or debit card, please be aware that, due to the constant fluctuation in exchange rates, our charge to your card or the estimated charge amount we provide you, may differ based on the exchange rate at the time you make your reservation versus the rate at the time the charge is reflected on your credit card statement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

you, as the owner, know that you are a US based business. people going online from other countries don't know that unless they go to your thick "terms and conditions" document, which no common person does it normally. you are not being transparent. your price does not indicate if it is US $ or CAN$ or Aus$ or some other countries using $ as their currency. why hide it inside your terms and conditions document and why not put beside the prices like other web based businesses? it is a simple thing. if your are selling only in US and only to the US customers, then it might be ok, but when you open your business to outside the borders of USA, then you need be VERY CLEAR on prices - put the US $000 NOT JUST $000.

I was not confused, as you maintain, when I bought the tickets. as I said, I am a Canadian, buying from Canada, using Canadian airline, going from a Canadian destination to a Canadian destination. what do you expect from a customer like that?

If I don't get my refund, I will complain to the small court appeal system and then you have to respond there.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are sorry that the customer was confused, but we are a US website (.com) that operates in the United States. If someone visits our US, .com, website, he or she should presume that our prices are in US dollars. But to be sure, our terms and conditions state very clearly that all transaction are in US dollars, and prior to purchase, each customer must acknowledge that he or she has read and agrees with the terms and conditions.

Specifically, our terms and conditions state:

IMPORTANT INFORMATION REGARDING EXCHANGE RATES

Purchases made on our Web Site are transacted exclusively in United States Dollars (USD). If you make a purchase from us using a non-USD-denominated credit or debit card, please be aware that, due to the constant fluctuation in exchange rates, our charge to your card or the estimated charge amount we provide you, may differ based on the exchange rate at the time you make your reservation versus the rate at the time the charge is reflected on your credit card statement. Also, in the event that we must credit your account, we will refund the exact USD amount initially charged and will not be responsible for any fluctuations in exchange rates which may cause differences in your billing statement.

Review: In September, 2014, I was informed by Airfasttickets that the times of my [redacted] flights were changed and that if I did not agree with the changes to inform them so that they could process a refund through [redacted]. I have sent numerous emails to Airfasttickets because I have not received my refund in a timely manner. Please see a copy of the email they sent me in November, 2014: Dear [redacted],

Thanks for contacting AFT.

Regarding your booking [redacted] and your refund request, the time frame for this is approximately 40 working days from the time the procedure is initiated.

Please allow some more time for the procedure to be finalized.

Kindly note, that the refund amount is transferred directly to the credit card account.

If you need any further assistance, please contact us.

Best regards

[redacted] for AFT

It is now March **, 2015 and I have not received a refund.Desired Settlement: I want a total refund due to my credit card account in the amount of $1,242.78 .

Consumer

Response:

At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted]. Please see attached correspondence from 4/**/2015 from me to AirFast Tickets. They simply replied with an automated response that my request was received but have not responded to me directly since then.Sincerely,[redacted]

Review: 04\**\14 I have ordered 2 rooms at the hotel (AirFastTickets Booking ID [redacted] and [redacted]) for $31.93 each.

Comfort Inn Hotel in [redacted] charged me $78.29 because Airtfasttickets didn't pay for me.

I have written complaint to merchant and asked to pay this money. Aitfasttickets refunded me $63.86, but refused to refund more $14.43 because it's their fault.Desired Settlement: they must to refund me $14.43

Review: they were to get two tickets on Delta Airlines for my son and his fiance to travel from Phoenix to Detroit. June [redacted] June [redacted] of 2014. They started the ticket process sent confirmation numbers to myself and my son and then cashed in the tickets three days later. They have not responded to phone calls or emails. They have taken $832 of my American Express card. I did not find out until the day they were leaving that this was a scam. Had to purchase two new tickets directly from Delta and it cost me roughly 1600 dollars.Desired Settlement: I am hoping that I can get reimbursed for the 832 that they took from my American Express card. And that they have their website forced to be locked up and not hurt anyone else in the same situation.

Business

Response:

The customer's credit card was declined at the time of purchase. Thus, the customer was never charged anything and no transaction was ever processed. The email the customer received was a booking confirmation, which confirms the booking but also states that a follow-up email would be sent within 24 hours to confirm the reservation. So this email referred to by the customer did not confirm that the reservation was processed and that credit card was charged. In fact, the customer was also sent another email at the same time stating that the transaction was cancelled because there was a problem with the card.

We are sorry for the inconvenience but there was never a charge to the credit card.

Review: I received a bill from my credit card company transaction id # [redacted] posted on 03.**.2014 that I did not authorize and I have been trying to get in touch with the company airfasttickets to demand a copy of the airline ticket that was bought under my name, the credit card company told me to work with the merchant directly and I have been trying to do so with no results.Desired Settlement: would like a copy , dl number and all and any infromation used under my name. it seems that someone has been using my name without my authorization. I will not pay or be billed for a transaction that I did not authorized.

Business

Response:

We have been in contact with [redacted] directly and are working with her to help her in dealing with her credit card company. Unfortunately, [redacted] was the victim of credit card fraud, and an authorized purchase of an airline ticket was charged to her card. We have provided [redacted] with documentation demonstrating that someone else used her card to purchase the ticket so that she can have the charge removed from her account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I booked a round-trip flight for 4 adults from PHILADELPHIA to MUNICH about 7 days ago. I got a booking confirmation number and within 1 hour it was cancelled without an explanation. I called them the next day and for 30 minutes they gave me three different excuses........none of which made sense. They told me to re-book the flight which I did AND THE SAME THING HAPPENED!! I was in contact with them ([redacted]) through e-mail for hours asking questions and getting responses that just skirted the issue. I went to their [redacted] site to check out other persons positives and negatives..........could not believe the similar complaints!! I have a feeling they "low-ball" the consumer to their website but never deliver the price they quoted. I have a booking confirmation in my file for $860.00 per person (total 3440.00 for 4 travelers) but they cancelled it like I said previously. The cost today is $1120.00 per person.

They did refund my credit card the amount of $3440.87. They also billed my credit card twice after I re-booked the flight but it was eventually cancelled. That caused the re-book to be cancelled because it took me over my credit limit.Desired Settlement: I wish they would have told my why the original flight for 860.00 per person was cancelled. A phone call from their call center would have been nice. Also, why the booking agent didn't continue to try and get the flight reservation from the airlines (they said the airlines cancelled the booking "for some reason". I called the airlines myself and the flight is not full or overbooked.

I want them to honor the 860.00 price per person for that round trip, nonstop flight. They advertised it and failed to pursue it for me!!

Consumer

Response:

At this time, I have been contacted directly by AirFastTickets Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

they sent a couple responses on their [redacted] site that says "sorry for the problem, please contact us to get this resolved" signed with a first name but no phone number. [redacted]They don't wanna talk just message back and forth. The other persons complaining about this company get a very similar message and sometimes their return e-mails are not returned or take up to 10 days to receive........very frustrating. If you go to their [redacted] site you will see the frustration from customers and the

number of complaints from people who are dealing with them. I'm sure they will never admit what they did to me. I ended up buying tickets directly from the airlines.

In closing all they had to do was say "we can not honor the price of the 4 tickets" that they published on their website and I would have understood. I still have a copy of the booking confirmation with a booking number but it made no difference since they cancelled it a day later without an explanation.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are sorry that the customer experienced difficulties in booking his flights, but as explained previously, at the time the customer booked his tickets, the reservations were cancelled automatically by the airline. We display flights for sale from the airlines through a global distribution system, which is the system used by airlines to distribute their product through travel agents like us. Our system connects to the global distribution system to display inventory and process ticket sales. Occasionally, the prices displayed are no longer available by the airline at the time of purchase, and the airline will terminate the reservation. This is out of our control and we cannot know that the price has changed, because normally the prices are updated automatically. This happens on rare occasions, and that seems to be what happened in this case. We do not know that this happens at the time unless the customer contacts us, and then we must lo ok into the issue. Again, we are sorry this happened, but it was beyond our control.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

PS: I just wanna say they offered NO EXPLANATION to why the booking was accepted and then cancelled..........they are just now explaining to you what happened!! I think if they would use some common sense, all this and more could be avoided!!

Review: I booked the round turn flight tickets (departure at August [redacted]) between columbus (CMH) and Beijing ( PEK) at 5/**/ 2014. Booking Conform number [redacted]. The total charge of flight tickets was $1581.46, successfully processed. But for some other reasons, I was not able to make the flight. I made the phone call to airfastticket to cancel the flight at July [redacted]. Airfastticket helped me to go though the process and claimed to refund me $1400. It also said the processing days was 14 days. But after that, I didn't get any email confirmation about the ticket refund., and I didn't see the credit has been return. What I can do just keep on calling them. Whenever I made the phone call, they always that they could locate the $1400 was pending in the system, and their accounting department was not working. They ended up with sending emergency email to their accounting department for my case, and let me wait. Now it is more than 7 months, I am still waiting. What's more, I can not reach the airfastticket by calling the phone number that they provided any more, it is at business hours. I hope there is a way to get my money back.Desired Settlement: 1. Send me the authorized conformation of refund.

2. Refund the money back though credit card

Consumer

Response:

At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted].Sincerely,[redacted]

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Description: ONLINE TRAVEL AGENCY

Address: New York, New York, United States, 10022-6225

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