AirFastTickets Inc.

The system by mistake charged the customer twice. The customer is correct. We were notified that the customer disputed one of the charges with her credit card company, so she will receive a refund through...

our credit card processor, PayPal, and the charge will be reversed. We cannot issue a refund at this point because she will automatically get a refund on her credit card, so if we issued a refund, she would get a double refund.

We have tried to contact this customer but have been unable to reach her and she has not returned our calls. Our travel consultants were able obtain a refund for the customer from the airline, but it takes...

6-8 weeks to receive the refund check from the airline. Again, we have tried to notify the customer but she has not returned phone calls or emails. Either way, the problem was resolved and she will be receiving a refund.

Revdex.com:
At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
At this time, my complaint, ID [redacted] regarding AirFastTickets Inc. has been resolved but not to my liking. 
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted].
All I was asking for is to have the total price be billed in Canadian currency instead of US. I have ended up...

paying extra $170 because AirfastTickets billed me in US currency and had no indication on their web site indicating the currency of price quoted.
Even my invoice didn't have the indication that it was billed in US currency. I have seen other similar complaint from another customer in Canada.
This is really unfair as had I known it was in US currency, I would have not bought the ticket.
Sincerely,
[redacted]

Revdex.com:
At this time, my complaint, ID [redacted] regarding AirFastTickets Inc. has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted]. as of today 2/**/2015Sincerely,[redacted]

Revdex.com:
At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Airfast Ticket regarding complaint ID [redacted]
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted].Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
PS: I just wanna say they offered NO EXPLANATION to why the booking was accepted and then cancelled..........they are just now explaining to you what happened!! I think if they would use some common sense, all this and more could be avoided!!

Revdex.com:At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted].Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted].
Sincerely,
[redacted]

We are very sorry that the customer had difficulty having this issue resolved by our operations department. We are taking corrective action. Regarding the customer's request to cancel the reservations, the airlines charge an automatic cancellation fee on domestic flights. In this case, the customer...

booked her trip on three separate airlines -- US Airways, Alaskan Airlines, and PenAir. Thus, to cancel the entire reservation, it would be three separate cancellations from each airline and a separate cancellation fee from each. The cancellation fee from US Airways is $200, from Alaska is $125, and PenAir is $100.
Thus the total cancellation fee would be $425, plus a $35 service charge. The cost to cancel is as much as the tickets the customer wants refunded. 
The customer can always try to use these tickets as a credit towards future tickets with the airlines.
If the customer would like to cancel the reservations anyway, please have her contact our operations department.
Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]