AirFastTickets Inc.

Revdex.com:At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I bought an airline ticket for $673usd by airfasttiket online site on 6/**/2014 with confirmation number [redacted] (AFT booking number) , however I had to cancel on Jul[redacted] 2014 receiving a cancellation confirmation, it said that in 45 business days I would received my refund of $480.00 usd. After this period I call and email several times and the answer was that they were processing the account and soon I would received my refund, after some months they just do not reply my emails or they left me on hold on the phone.

They gave me the request # [redacted] and later ticket id: [redacted].Desired Settlement: Refund the full ticket charge ($673.00 usd) or at least the agreed amount of $480.00 usd.

Consumer

Response:

At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I purchased a round trip tickets from them last year, it is from [redacted] to [redacted], the flight booking number is [redacted], and the record locator is [redacted], the thing is I didn't use my return tickets at that time (which is from [redacted] to [redacted]), so I requested a refund at the end of August last year, my USbank account number is [redacted], routing number is [redacted], the name for the account is my name, these are the information that I gave them for them to refund the money to my account. And they did approved my request for the refund, although it took them nearly 5 months to approve it. They said they will refund 725 dollars back to my account. But the thing is, they told me to wait for 40-50 business days for the refund to back to my account, my refund was approved this year on Jan [redacted], so it has been 5 months since they said they will process the refund, so it is more than 100 business days from then, I sent them a lot of emails to complain about their slow process, they just apologize every time and do nothing, when I ask why, they just told me there were tremendous work they need to complete, but they never told me what work can make the process this slow, and every time they told me they were waiting for an update from their accounting department, and they didn't tell me what update it was, also they didn't allow me to contact their accounting department directly. I think they might stall the process on purpose, since I am leaving US this fall after my graduation, I really need my refund back, but they just make me wait and wait. It is a 725 dollars refund, that's a lot for a student like me, so I am hoping you guys can help me out. I tried to call them, send them emails, they just didn't refund my money. I am so desperate now.Desired Settlement: Please ask them to refund my 725 dollars as soon as possible, I already gave them my account info on Jan [redacted], I have waited for more than 100 business days since January which is a lot more than 40-50 business days that they told me.

Consumer

Response:

At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: Purchased airline tickets on their site. Flight to Detroit June. **,2014 on United airlines. Round trip fare 367.00. Flight cancelled due to weather. Requested a refund a few days later. Have made numerous. calls. Given the run around . Fast tickets was reinbursed. by United on 8/**/15. They cashed the check on 8/**/14. Their respoce. to me is that the refund check to me is in the mail.. I have called them every week. My last call was 2/**/15.Desired Settlement: I want a refund for 367.00.

Review: before buying the ticket for a flight to mexico we asked if I could get on the plane with an expired Mexican passport and the representative I was speaking with stated that since I was born in mexico that would not be a problem. just to make sure I called back and got the same answer from another representative. the reason I asked was because I had not been on a plane. unfortunately I was not allowed to bored the plane with an expired passport. so I called the airline to see if I could get a refund. they stated to me that I would need to call air-fast so that they could process the refund. I called them and they stated the refund would take days. this happened back in july, it is now november, still no refund and their telling me that I have to wait another 40 days. I already even renewed my passport and bought another ticket for round-trip flight to mexico for an urgent family matter in september and I have come and gone and still no refund.Desired Settlement: I would prefer to receive a check for the 439.18 minus the penalty for the cancellation of 150.00 by december since I have already waited about 120 days along with some type of compensation for the delay.

Consumer

Response:

At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted]. I also have called them again and spoke to a [redacted] who stated that she would call me back by 12/**/14 and I have yet to receive a call from her regarding my refund as well.Sincerely,[redacted]

Review: I bought this ticket with the knowledge of being able to make changes to my flight for a small fee. I was fine with paying that fee that was charged by the new airline for the new ticket. The agent that booked my original ticket confirmed that I would be able to pay that fee if necessary. After speaking with 3 different agents, who sent me to talk directly with the airline to make the changes, the airline was not able to do it and I was sent a message today that I did not have a right to make changes and I would lose my money. I find this very unprofessional and a poor way of conducting business.Desired Settlement: I would like them to honor their word and make changes to my ticket.

Consumer

Response:

At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted].

Sincerely,

Review: Dear all Revdex.com Team,

Thank you for give a chance to write a complaint form. I got a problem with Airfasttickets website, since at the end of March I got an Easter Egg Coupon Code sent from them to my email. Once when I got it I used it to purchased making a hotel reservation.

My reservation was completed and credit card have been charged. Two days ago, they sent me a cancellation and noticed that I used invalid coupon code. A staff informed me as Further to your inquiry, we would like to inform you that you reservation has been cancelled as according to our terms and conditions:

"Coupon not valid for use on infants, with low-cost carriers, or for less than 2 night hotel stays. The total booking must be at least $100. "

I replied them as Is this fault came from customer's side? You sent me a coupon code since 4 months ago and I used it without any restrict and get a completed reservation with lawful but why just sent me a cancellation. I also replied to them as "BEFORE YOU(mean your website) WOULD SEND COUPON CODE TO ALL OTHER CUSTOMER. YOU(mean your website) MUST TO BE AWARE FOR YOUR SYSTEM CONTROL THAT COULD SECURE & ENOUGH RESTRICT TO MEET YOUR TERMS AND CONDITIONS TOO. TO BE AWARE TO YOUR FAULT BEFORE TO PUSH ALL IT TO OTHER!!!!! IF SOMEONE DID SOMETHING WRONG BUT DIDN'T TAKE RESPONSIBILITY TO THEIR FAULT. WE CALL UNPROFESSIONAL."

Dear all Revdex.com Team, so please kindly consideration to support and give me a good resolve.Desired Settlement: Dear all Revdex.com Team, so please kindly consideration to support and give me a good resolve.

I wish to get my reservation back or may be Airfasttickets must have to do more for accept their fault and take responsibility to customer.

Best regards,

Consumer

Response:

At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted].

Sincerely,

Review: I have been working on a refund issue from airfasttickets.com. In September my wife and I booked a vacation back to her hometown in Vietnam. In October a few things changed and we had to cancel our trip. I called the company and asked what were my cancelation and refund options. I was told that there would be a fee for the cancelation but I would receive 1050.00 USD for each of the tickets as long as I canceled before February. I also have this in writing. Well, I didn't need that long, I canceled on the [redacted] of October, and they sent confirmation of the cancelation on October [redacted]. What I am having issue with, is that I still have not received my refund! I waited patiently and contacted them a month later, and was told that it takes 40-50 business days to refund the tickets. While this did not make me happy, I accepted that it was their companies policy, and moved on. This is now business day number 58 (3 months), and still nothing. I have called and e-mailed multiple times now (very politely, I know anger gets you know where in these circumstances) , but I keep getting the same response. It takes 40-50 business days to process. When I mention it has exceeded that time, all they can say is "I will send a note to the accounting department, and they will get back to you." No one ever does.Desired Settlement: To have the agreed upon funds returned to me.

Consumer

Response:

At this time, I have been contacted directly by AirFastTickets Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

I have continued to e-mail and call the company, however I have still not received my refund and no one can tell me when I will.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

[redacted]<

Consumer

Response:

At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted].Sincerely,

Review: To whom it may concern,

Hi there my name is [redacted] and I would like to file a complaint on Air Fast Ticket. I purchase a ticket online for 1400 to go to Venice Italy to visit my friend who is station at the air force base. I hadn't seen my best friend in over two years, not since he had orders to be station in Italy. I purchased the ticket in March for my trip to go on in July. I am a single mother and I had everything worked out so that I could go for the two weeks I would be gone. Communication is a little difficult because of the time different and the internet service in Italy but the beginning May, I get a phone call from my friend, which he found out he was going on an emergency deployment in August and the time I would be there he would be away on training in a different country. I call the ticket company and I couldn't do any. I couldn't get a refund, I couldn't change my flight, I couldn't seek alternative dates, and I couldn't switch the ticket to a family or friend, I couldn't do anything. I had a phone battle, I left messages and called daily just to see if I could do anything. No one called me back, no one answered my emails, and when I did finally get a hold of someone, the were so rude and so unhelpful. I was so upset and I cried so much because I really wanted to see him and it was out of my control of what the military does. When I finally talk to someone the only thing that they could do was to refund a 100 dollars with a 25 dollar servicing fee. I took the lost on the 1400 and I took the 75 dollar refund and I learned the lesson. That was a lot of money for me to lose but as the rude person of the phone told me policy is policy. Now what is even more upset on taking the lost, it is now the middle of November and they still have not refund the 75 dollars. I have called and called. No one has emailed me back or called me back, when I finally got a hold of someone the said to just be patience in receiving it. I cancelled my ticket in June and they explained that it would take up to 30 working business days, and it is now November. They are so rude and so unprofessional and I would never buy an airplane ticket from them again. Thank you for time in listening to my complaint

Sincerely [redacted]Desired Settlement: I would love to get my entire refund back because I didn't go on the trip and I couldn't switch the dates and I couldn't do anything. I would love to just get any money back but if I can't I would like them to readjust policies and I would also like to get my refund of 75 dollars back.

Review: RE: AFT Booking Number: [redacted] I made a purchase of 2 tickets from the vendors website from Canada using Canadian ISP.

While processing my purchase, at no point did the system indicate that the price was in US dollars.

Also when I received the conformation by email, there was no mention of the type of currency being applied.

Because I made the purchase using a Canadian credit card, I was charged over $170 in Cdn currency.

I called customer service department, but they were unable to assist me as they feel that since there was a "$" sign in front of the price, I should have known it was in US dollars.

I tried to explain them that we us "$" sign for Canadian dollars as well and there is no way I would have known that it was in USD.

Unfortunately they were still unable to assist me.Desired Settlement: I would like to have the price adjusted to $1,360.10 CDN dollars.

Consumer

Response:

At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted].

All I was asking for is to have the total price be billed in Canadian currency instead of US. I have ended up paying extra $170 because AirfastTickets billed me in US currency and had no indication on their web site indicating the currency of price quoted.

Even my invoice didn't have the indication that it was billed in US currency. I have seen other similar complaint from another customer in Canada.

This is really unfair as had I known it was in US currency, I would have not bought the ticket.

Sincerely,

Review: My friend and I planned a trip to Bangkok, Thailand. We bought our airline tickets through Air Fast Tickets in February, 2014. Unfortunately, we do not feel that it is safe to travel to Bangkok, at this time, considering the military coup and the fact that the city is under martial law.

Personally, I have sent correspondents through email twice and not heard back from the company. I have also called the company three times. The first time I was on hold for an hour and finally sent to a voice mail, at which time I left my contact information, and did not hear back. The second time that I called the company they told me that I would have to contact the airline, China Eastern, in order to get a refund. After speaking with China Eastern they informed me that it is the responsibility of the travel agency (Air Fast Tickets) to refund our money. The third time I called (Monday, June *, 2014) I spoke with a [redacted] ([redacted]) who informed me that, "Yes, it is the responsibility of the travel agency to refund the money. However, because our flight(s) deal with three different companies it would take about 24 hours for us (Air Fast Tickets) to respond back." Unfortunately, as of today I have not heard anything back from Air Fast Tickets.Desired Settlement: I would like the funds from the flight put back on my debt card. Speaking with our friend, who lives in Bangkok, we do not feel that it will be safe to travel into the city for many months. Therefor a credit for a future flight is not acceptable.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On June * , 2014 I purchased an Airline ticket for my daughter [redacted], from Atlanta, Ga. to White Plains, NY

Unfortunately the following week her son-in-law's brother passed away and she could not make it so I cancelled the ticket, and requested a refund. On July *, 2015 yes more than a year later I got an email stating that the refund money was sent to [redacted], I called them and they said the money was processed and sent to Air Fast Tickets. So I called Air Fast and I got a recording which says the "[redacted]. They have had my money for more than a month and there is no way to contact them by phone. I am owed $158.00Desired Settlement: I would like my money as soon as possible.

Consumer

Response:

At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: My wife and I purchased airline tickets separately on the companies website and gave separate email addresses for confirmations. My wife received an email back about midnight that the reservation she booked was cancelled due to non-payment. I never received an email at all so I figured my reservation was fine. When I called the company they stated that both our reservations were cancelled due to non-payment and to call our credit card company. I proceeded to call my credit card company and they stated that this company never even attempted to submit a charge because they would have record of the declined charge. We are wondering if they are purposely cancelling our flights due to the fact that we were using coupon codes provided to us from a previous issue with this company. I called Airfast again but they were not helpful and asked me to email the company.Desired Settlement: I would like for these issues to be resolved and for my flights to be honored with my coupon codes. In addition, I believe they need to work on better assisting customers with their issues and to process flights books on their site in a more efficient manner.

Consumer

Response:

At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted].

Sincerely,

Review: I had a horrible experience with Airfastickets, which can only be the result of poor internal controls in Airfastickets booking-reservation system. I booked a flight out to Denver for the June** and booked the return flight to DC on June**, but something happened when I booked the return flight ($636) because it was recognized as being a return flight on the June** before I had even arrived in Denver!!!! Clearly, this was not the case as I was putting the information in and clicking all the appropriate boxes. I only found out about this when I got to the airport on the June** to return to DC and was told by the airline upon “checking in” that I did not have a reservation on the flight back. Fortunately, my kids and I were able to buy 3 additional tickets for another $500 to get back to DC that day, but the experience was unpleasant.

There was no indication along that way that any of my actions were at fault and I was left wondering how this could have happened, especially since everything appeared to be okay on the surface. Basically, Airfasticket’s booking system did not recognize that the same person, using the same name and credit card number, all within the space of a few minutes, was making a reservation to return from a place, that he had not yet reached (!!), which is very odd indeed. As I said, there was absolutely no indication of this on the surface.

Airfast prides itself on its customer service, yet has numerous disclaimers in its Agreement of Condition and Terms (that little box which most of us always check, but rarely read), which indemnify the company of any liability for just about anything under the sun. In addition, the company also guarantees to get back to its customers in 24 hours, but I am still waiting after a number of days and two attempts to reach them with my complaint. It seems they don’t care and know they don’t have to either. How short sighted!!

Well, I will be filing a complaint with the Revdex.com of New York State and with the Federal Trade Commission. To me, this seems basic and I wish more people would take the time to do this. It certainly seems like there are a number of complaints against this company and it could make a difference.Desired Settlement: I firmly believe that I am not at fault here and that the website screwed up my reservation. I feel that I should receive a check for $500 to cover most of the cost of the return tickets I had to purchase for my two daughters and me when we arrived at the airport in Denver to return to DC and found out that we did not have any reservations on flight Frontier [redacted] on Monday, June [redacted].

Review: My son is in the Army and was heading to [redacted] and I booked the ticket to the wrong airport. When I spoke with [redacted] on 12/**/13 I was advise I would get a refunded but not sure how much. I keep e-mailing and keep getting e-mail that no refund is due. So why did [redacted] say a refund was due. I'm requesting my refund ASAP!!!!!!Desired Settlement: [redacted] said I was due a refund then give me the refund

Business

Response:

We are sorry that customer booked a flight to the wrong airport. However, flights are non-refundable by the airline, and there is nothing we can do once the ticket is purchased.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I was told by [redacted] that I would get some kind of refund back. Why was I told that if no refund is due?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted].

Sincerely,

Review: When I tried to contact the company to request assistance in obtaining a refund or credit for a reservation I booked through their online service, I was kept on hold for an excessively long time, then told via recorded message that their system had an error and the call needed to end.

When I contacted them via email, I was told the appropriate department would be given my request, so therefore my request was solved. How can they say it was solved when they didn't even ask me what my problem was?

I booked a round trip flight through their website in order to attend a workshop in Maine. The workshop was later cancelled, so I had no other choice than to try and cancel my flight reservation. I was not able to get anyone to assist me with the situation.Desired Settlement: Please refund the $455.96 charge to my credit card.

Business

Response:

We are very sorry that the customer had difficulty having this issue resolved by our operations department. We are taking corrective action. Regarding the customer's request to cancel the reservations, the airlines charge an automatic cancellation fee on domestic flights. In this case, the customer booked her trip on three separate airlines -- US Airways, Alaskan Airlines, and PenAir. Thus, to cancel the entire reservation, it would be three separate cancellations from each airline and a separate cancellation fee from each. The cancellation fee from US Airways is $200, from Alaska is $125, and PenAir is $100.

Thus the total cancellation fee would be $425, plus a $35 service charge. The cost to cancel is as much as the tickets the customer wants refunded.

The customer can always try to use these tickets as a credit towards future tickets with the airlines.

If the customer would like to cancel the reservations anyway, please have her contact our operations department.

Thank you.

Review: I got three tickets with them to go from LA to DC on Wednesday 02-**-14 and to go back home to LA on Sunday 02-**-14, on Wednesday early morning and by chance I was checking the flight number on the airlines web site to get my seats numbers and suddenly all what I found that the trip has been canceled due to bad weather. I tried several times to contact them and finally someone called [redacted]answered me and when I explained her the whole situation she just replied I don't have any information you have to contact the airlines company yourself so I sent her an official e-mail since the I got the ticket through her company not from the airlines directly. later on I was trying to call the airlines company and she told me that since I didn't get the ticket through the airline company so the agent should contact her, so I contacted that agent company again and I had a conference call between me, the agent and the airline company and the representative of the airlines company told her that the trip was canceled due to the bad weather. Till now I didn't get my money back and for the other trip from DC going back home to LA wasn't cancelled and I have been told that if I didn't show up I'll loss my money, so how can I go back home since I'm still in my home!!! So I tried calling them again and after several times of trying the same lady answered me and she remembered the whole story as she said and told me I'll contact you to see what can we do and she didn't till now. moreover I'm trying sending them or calling them and Nobosy answer!!! So I'm seeking your help solving this issue as I didn't get the service nor my money which make me very upset!Desired Settlement: To refund my money as I didn't get the service and it's even not my mistake!

Business

Response:

We have tried to contact this customer but have been unable to reach her and she has not returned our calls. Our travel consultants were able obtain a refund for the customer from the airline, but it takes 6-8 weeks to receive the refund check from the airline. Again, we have tried to notify the customer but she has not returned phone calls or emails. Either way, the problem was resolved and she will be receiving a refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Review: I purchased airline tickets through AirFastTickets on Feb. [redacted],2014 for a flight on the **of Feb. Shortly after arriving at the airport my flight was cancelled do to bad weather. I stood in line to talk to an airline rep and get the ball rolling on a refund. The lady at the counter put the request in and gave me a copy of the request and told me to contact AirFastTickets and follow their policy for a refund. I called them and they took my information and said it could take a couple of weeks. I waited a couple of weeks and called them back at which point I was told that I needed to send an e-mail requesting a refund. I sent the e-mail on 3/**/14 and waited to hear from them. On 3/**/14 I called them again only to be told that it was in the airlines hand by [redacted]. I continued to call the airlines until I finally talked to a supervisor named Toni who told me that they could not handle it because I went through AirFastTickets and that the refund had already been sent back to them prior to the [redacted] of March, this was on the **. I called AirFast back on the **and talked to [redacted] who told me someone would call me the next day. A woman by the name of [redacted] called me back about an hour later and said she would check into it and call me on Monday the [redacted]. I waited all day for her to call, at 5:20pm I called them back AGAIN and talked to [redacted] who told me she would send an e-mail to [redacted] telling her to call me because she wasn't there when I called. I waited till 7:20pm and no call, so I called back AGAIN and talked to Vicki who put me on hold to "talk to the refund department". When she came back on, she told me someone would be calling me back from that department, I told her to just connect me so I could get this figured out. No surprise to me, she said no one was available in that department. I asked her how that was possible when she was supposedly just talking to them ? All she kept saying was that someone would call me back. Not gonna hold my breath...... VERY POOR customer service and business practice when the airlines already sent them my refund and they are giving me the major run around about giving it back to me...Desired Settlement: Receive my refund in a timely manner, ASAP....

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was purchasing tickets to go to St. Croix for my father, my niece, and myself. I used my BOA debit card to purchase the tickets for the agency but it declined in error on the website three times. Since that kept happening, I decided to use a credit card and the process went through. Later on that month, I received a bank statement with three airline charges to my card with the total amount of 1,381.50 without a confirmation email for that purchase because the website declined it in error. I called them a numerous amount of times and when I get hold of them, they try to transfer me to another apartment and leave me on hold for hours. This is a daily routine that they put me through.Desired Settlement: If push comes to shove I will take them to court, because at the end of the day they are avoiding me and running off with my money. I just want a full refund and part ways with the whole entire situation.

Consumer

Response:

At this time, I have not been contacted by AirFastTickets Inc. regarding complaint ID [redacted].Sincerely,[redacted]