AJ Madison

Thank you for your email. We see you were scheduled for delivery on 2/**/15If there are any outstanding or new issues please contact our customer service so we may address them. Have a pleasant day. Thank you

Thank you for your email. The order was placed and proceeds on 10/**/2015. As the unit was a quick ship item the order was processed and sent over to the trucking company at the close of business on 10/**/15. We do see the request via email after the close of the business day to cancel the order. As...

the unit was already picked up and shipping for the following day (as with local quick ship items) the order would be subject to fees. Usually the order would incur the 30% restocking fee that we list but out of customer satisfaction only the delivery fee (99.00 plus tax) was deducted from the refund.We see in your account this was discussed with a customer service agent and you confirmed to this fee. Thank you Have a pleasant day

Thank you for your email. We see your account has been contacted and a resolution has been reached. If there is any other issues please let your customer service representative  know. Have a pleasant day.

Thank you for your email. Your order will be delivered Wednesday this week.This information has been sent over to you today [redacted]. We are sorry for the delay. We will have management review your order to see if anything can be offered. (ie warranty ect)However, we would not be able to provide a 50%...

discount on the order or any units. Please keep an eye out for their email in the next 24-48 hrs.  Have a pleasant day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I don't agree with the business's explanation.  First of all, in all the documents they attached, the policy about restocking fee were printed in very small text. It is very difficult for customers to notice them. The policy was not shown to the customer at all during the process of online purchase. Even through the policy is available on their website, not all customers will search for it and read through all the policy before placing the order. And I don't think they want their customers to know about the policy at all. That's why they used very small text. The business also claimed they have guidance on measuring, which is not available at all, not even in the attachment they provided. Secondly, the business claimed they have to pay restocking fee to the supplier. However, the refrigerator I purchased went back to them in original packaging. They can totally sell it to another customer with the same price they sold to me. They don't have to return to their supplier, or sell it at discount. In comparison, I, as a customer, don't have another option than returning the fridge. AJMadison should simply keep the fridge for their other orders than charging me a restocking fee. It is not fair to customers. Thirdly, any fees they incurred during the sale is part of their operating expense, their overhead. They can't push any cost to their customer. These fees should be absorbed by the business, just like their rent and utility. Charging restocking fees to customers, and not showing their return policy properly, is not the right way of treating customers in good faith.  I believe I deserve my full refund. They should return the restocking fee they charged to me. Thanks for taking care of my case, Best,[redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for your email. Each order has to have its own shipping address. This is required by law, the trucking companies ectTwo different shipping addresses means two separate orders. Neither of the units on your order met the free delivery requirements on there own. The...

fulfillment department did offer to lower the shipping but you requested to cancel the order. The order was canceled and no change to your account was made. We are sorry we were not able to assist you further. Have a pleasant day

Hi [redacted] , Thank you for placing your order with AJ Madison Previously your conversation between you and the sales rep was sent to you, We have issuing a credit for the fridge less 30% restocking fee. From the conversation when you called in with question on the dishwasher specification...

which the sales rep answered.You then you asked if you can get a contractor discount since you husband is a contractor and he said that he can give you something, you also told him that you have other units in your cart and give him all the model # , at no time did you ask about the specification for the fridge or range . These where unit you were going to purchase over the web and picked out on your own, the order was placed with the sales rep because you asked for the contractor discount. In addition, your husband being a contractor the door entrance and the demission of the fridge should have been measured as they were disclosed on the wed site when you had picked them out and placed them in your cart. The following disclaimer is also sent to the each customer before the order ships: General Purchasing Tips1)Measure the area where the product will be located and ensure there is enough clearance on all sides height, width and depth.2)Measure all doorways to insure the product you ordered will be able to fit inside your home.We apologize for the inconvenience,Again, AJ Madison has issued the credit for the fridge less the 30% restocking fee. Have a pleasant day ?

Thank you for your email. We have looked further into this order with the trucking company. We have sent an email to you with the credit being sent back to your original form of payment. We are sorry for any confusion and delay in time. Have a pleasant day.

We are sorry to hear that there is a problem with the unit you received. Your product comes with a 1 year manufacturer warranty. When a service technician comes to your home, they will repair the unit for free. In addition, the manufacturer will not authorize a replacement unit unless one of...

their service technicians deems the unit not fixable. The below notes are from the service company the manufacture sent to you free of charge. A Best Service representative spoke to [redacted] on 12/**/2014 ,and the technician arrived to service his appliance on 12/**/2014. No one was home, and multiple calls have not been returned. Furthermore, a note was left on the consumer's door. Best Service has not closed the service ticket yet, and will attempt to contact the consumer once more.If you need to have AJ Madison set us service again so service can come out to look at the unit to confirm your issues please let us know at [redacted] Once they come out and are allowed to confirm then claims AJ Madison can then speak to the manufacture on your behalf. We look forward to hearing from you. Have a pleasant day.

Thank you for shopping with AJ Madison.
We sincerely apologize for all the inconvenience you incurred with delivery of your order.
Please note that we are one of the largest authorized dealers of appliances in the country.
We strive to have a pristine customer service department and...

strive to insure that you have a very pleasant shopping experience.
We want you to be a satisfied customer.
We see we have spoken to you about this order this week.
As explained at that time due to the remote area you are in it can take 2-3 weeks to reach you.
It has been one week since the order was placed over a holiday week.
Once the order is in your area, the trucking company will contact you to set up delivery.
You can also track the order with the tracking number provided.
Thank you and have a pleasant day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Blaming the manufacturer now for delays is not acceptable. If the product was not in stock, it should have been clear on the website.This item was at a discount available from several providers at the time. As a resolution AJ Madison is asking to cancel the order when the price has gone back up, this is not a fair solution and rather a loss for me. I have not had issues with AJ Madison in the past however, I want my supplier to be reliable. Can I count on AJ Madison's word to provide products at the advertised prices in the time they promise? Using Revdex.com is the only forum/choice I have to try to compel AJ Madison to keep their promise. Despite the issues with their supply/chain and relationships with the Vendor for which they are responsible, I feel they still need to keep their promises to the customer.How AJ Madison handles this will be a lesson to others as well as for me in the future when thinking of doing business with AJ Madison, especially during the holidays.

 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good Morning [redacted],  We have contacted AM TRUCKING and they will be calling you to schedule the pick up of this unit. Please let me know when the unit is picked up so we can credit you accordingly. Have a pleasant day.

Thank you for shopping at AJ Madison. We are sorry to hear the that were was a manufactures shipment delay on this order.As we are a dealer for the manufacture, all products are ordered from them directly, which allows us to provide the low prices we do. As the manufacture has updated us of a...

backorder we have provided that information to you as it comes. Your account has not been charged. We only change the account when the unit ships to the customer. If you would like to cancel your order please contact [redacted] with your order number. We are sorry for any inconvenience this may have caused.Have a pleasant day.

Good Afternoon, The tracking number is [redacted] . Again, I apologize for the inconvenience. Have a pleasant day.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you for shopping at AJ Madison.
As you had placed a charge back on the account through your credit card company, they have already refunded you for your order.
Have a pleasant day

Thank you for your email. We did review your order. We see that the unit was replaced and installed last week. We are happy to hear that the install and switch out of the unit was able to take place before your holiday. If there are any other issues please contacted AJ Madison customer service...

so we can assist you.  Have a pleasant day.

Hello, Thank you for your email. The refund check was sent check for $1,848.00 was mailed on March *. Please let us know if you have any other questions. Thank you,Customer Support AJ Madison [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[i have a problem with being called a liar.  am home delivery called at 9:15 pm on december ** for a delivery that was suppose to be made on december ** between the hours of 3pm and 7pm.  attached is a screen shot of their phone call made at 9:15 pm.  it is the ###-###-#### number.  Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]