Alan J. Slobodnik, M.S.W.

Thank you for the opportunity to respond to [redacted] concerns have been forwarded to the proper department to remove his information for our mailing list. We ask to please allow 7-10 business days for the request to be completed. Please excuse any mailers that may...

have been sent our prior to [redacted] request.If we may be of further assistance, [redacted] may contact us at 1-866-765-1513.Kind regards,Dyeisha W[redacted]

Thank you for the opportunity to respond to Mrs. [redacted] additional comments. Our records show on 1/18/17, Mrs. [redacted] refrigerator was approved for an exchange for up to $1699.99 due to the unit was deemed non-repairable. We show on 1/21/17, Mrs. [redacted] visited Conn’s and...

re-selected a ** Side-by-Side refrigerator which comes with a 1-ear limited manufacturer’s warranty. Mrs. [redacted] new unit was deliverd and signed acknowledging the item was received in good order on 1/22/17. We sincerely apologize for any inconvenience Mrs. [redacted] experienced during this process. If we may be of further assistance, Mrs. [redacted] may contact us at 1-866-765-1513. Kind regards, Dyeisha [redacted]

I was unaware of that and I find it rediculous for me to pay over 4 grand for 2 couches, 2 tables, and a rug. I am a single mother barely making ends meet and I do not plan on paying such a high rate because the way the sales woman described it to me she made it seem like it would be interest free. So my question is is there any way to return the furniture and stop making these payments without effecting my credit? I bought the protection plan on the couches and would like to just return my purchase if its possible to do so without hurting my credit.  Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,

Thank you for the opportunity to respond to Mr. [redacted] concerns regarding account [redacted].  Mr. [redacted] stated he paid his accounts off but one of them is still opened.    According to our records, Mr. [redacted] contacted us on April 9, 2016.  He received payoff quotes...

for accounts [redacted] and [redacted]. Both payments were applied to account [redacted] in error.  On April 19, 2016 we moved a payment in the amount of $1672.51 to account [redacted] and that account closed.  We are in the process of closing account [redacted].  Once the account closes, we will reverse the credit marks assessed on the account.  Please note, it may take the credit bureaus 30-60 days to update their records.    Conn’s values Mr. [redacted] as a customer and sincerely apologizes for any inconvenience he experienced due to this matter.    Thank you, Cheryle [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]. I have read response from Conns and it is, OBVIOUS they will not take responsiblity for their poor actions and will not accept the fact that Conns sold me  a Manufactory Defective TV this damage was confirmed my their own Tech that was sent by Conns to veiw damage it is upsetting to me on how the Major world wide corporation handles their dis- satisfied customers I want to make it clear that Yes I confirmed no Physical Damage on TV but merely a internal manufactory Damage  TV So we understand internal means inside not outside there is no way that could have not been done my myself or during transition this TV had this defect upon building.  Your poor communication by your so called trained salesman was terrible you see allthough we signed contract not one is presented in hand this contract is emailed making it  hard to read at that moment which I feel the salesman should, review with the consumer these are important facts to know at time of purchase but In my situation  the salesman failed miserably Conns, only reached out to me for repair only because their tech confirmed damage otherwise Conns could careless they made their sale another thing I will point out is at the time of contact $734 dollars, was, added to my purchase amount when I asked salesman what is, this charge he stated oh thats, our insurance mind you this salesman did not even mention to us, until I asked this should, have been my que to opt out this is, the shady kind of smthings Conns, does to its, consumer I faxed in my homes owners, insurance to have this charge removed on 9/26/16 this has not bern removed from my account $734 is, alot of money so Ms. [redacted] what response, do you have on this charge and why is it still on my account ?  I do not agree with how Conns has, treated this poor outcome I am very dis satisfied with this Comany I will take further action and have written every local news channel so that I can take this to the media on how Conns sold me a defective TV I want consumers, to know beware of the shady contracts poor communication and defective products I will never shop here again and will let everyone I know how this Company cheated me. 
Regard,  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  Conns in fact does have the [redacted] dvd player since I was there personally two day ago. I think this should no longer take much more time since it is very simple as the ad does not say floor model only. Since the begining there has been nothing but lies from first saying there was no ad of such in the store when in reality there was. To have gone through being hung up twice when I called is of poor customer services. And now on top of that you dont want to honer the ad as it does not say the price is for the used one and having more in stock in a box. This is not my as the customers fault as to Conns not teaching the specific employees to set out ads while not stateing specifics as this is pure false advertisment!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  The investigation conducted by Conn's was not accurate. They left out  that when the sofas were loaded one of the sofa I signed for was damaged  during  the loading processes by their staff. They  immediately gave a new sofa.Which I didn't sign for. Also Conn's staff told me that the reason I would not get a new sofa  was because  I didn't buy a warranty. I want the Revdex.com to investigate  if Conn's does  this  on purpose  to consumers when a warranty is not purchased. It seems Conn's  employees are very  well trained  to say since you picked up the merchandise and didnt buy warranty you are suck with what is given to you.
[Provide details of why you are not satisfied with this resolution.]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  The leather pealing is an unfortunate byproduct stemming from inferior material. The problem that I have is indeed structural, which the warranty does cover. The leather is TEARING at the threads. Also, I was SOLD by your salesman that the warranty covered ANYTHING that happened to the furniture. He used an example of kids coloring over with markers. This is obviously an outright LIE and I have three witnesses that were present when the lie was told. They will be more than happy to testify. I want this furniture replaced and I am not above going to small claims court, social media and whatever means I must to get the word out that Conns does not only sell inferior products at inflated prices but also does not stand behind their legal obligations to cover warrantable defects in to the good that they sell.
Regards,[redacted]

Revdex.com:
This letter is to inform you that Conn's Home Plus has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/1/2017 and assigned ID [redacted].
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Again, the cash option should not be the original cost of merchandise including what was cancelled. It should be based on what I actually purchased. 
Regards,

Thank you for the opportunity to respond to [redacted] concerns regarding account [redacted]  [redacted] stated he believes his cash-option should be honored due to a delay in delivery.   According to our records, [redacted] signed a 32-month retail installment contract on June 14,...

2015.  That contract included our 12-month no-interest financing promotion (“cash-option”). Due to a delivery delay, [redacted] received his product on August 6, 2015.  Conn’s has agreed to honor [redacted] request to honor the “cash-option” and close the account.  We ask that [redacted] please allow 10-14 business days for processing.  [redacted] will receive an account close-out letter once the maintenance has been completed and the account is closed.    Conn’s values [redacted] as a customer and sincerely apologizes for any inconvenience he has experienced due to this matter.   Thank you, Cheryle S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I previously filed a complaint against this business (complaint #[redacted]) for a refund on a remote start. I said this complaint was resolved only because they said they would refund my money. That was December 2nd that I was told that "the check was in the mail". It is now December 27th and I still have not received confirmation that the check is on the way. I have called and told them that if I didn't receive the check by the 26th I would be reopening my complaint and I still have not received it.
Regards,
[redacted]

Thank you for the opportunity to respond to Mr. [redacted] complaint. Our records show on8/30/16, Mr. [redacted] purchase two [redacted] mattresses and two [redacted] which was delivered on8/31/16.   We researched Mr. [redacted]’s complaint and found he...

contacted our service department on10/1/16stating the right base does not lift and the functions were not working. A service appointment was scheduled for10/6/16; during the inspection the serviceman found the leg and headrest motor not working and the control module box is not sending signals to the head and foot motor. As required by the manufacture for all [redacted] adjustable bases; the serviceman’s findings were forwarded to the manufacturer in order to process a claim for an exchange. We show Mr. [redacted] contacted our customer service department on10/21/16to express his dissatisfaction with the response time from the manufacturer and requested an immediate exchange. Conn’s agreed to issue an even exchange as gesture of goodwill in order to expedite the process. Our records show Mr. [redacted] new base was delivered and received in good order on10/27/16.   We sincerely apologize for any inconvenience Mr. [redacted] experienced as a result of the delay   If we may be of further assistance, Mr. [redacted]  may contact us at1-877-765-1513.     Kind regards,   Dyeisha [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  
In response to the Negative Marks on my Credit. I disagree as I stated to your company ahead of time that If your company did not repair the chair or replace it in a timely matter, I would no longer pay on it as the product you sold was defective. Your company caused this problem not me. I should have never had to pay for something that was sold to me defective. Your company should have made this right 11 months ago.Secondly I received a Partial Refund check on 11/14/2017 for 156.22 short by 100.00. Its extremely frustrating that your company cannot get things right. I would like a full Refund. I have never been so stressed out over a product. Perhaps I should secure an attorney for emotional damages. 
Regards,

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Ms. [redacted]’s concerns. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Ms. [redacted] may contact Conn’s regarding questions by...

calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.  Ms. [redacted] has stated in the complaint: 1)      she was told she qualified for a free 55” TV with her purchase, but the item was not delivered; 2)      she is requesting to receive the free TV.        Our investigation reveals that: 1)    at the time of purchase, Ms. [redacted] qualified to receive a free 50” TV with our promotional offer while supplies last and 2)    we have agreed to deliver Ms. [redacted] the original 50” TV that was offered during the promotion.   Our records show on 5/1/17, Ms. [redacted] purchased a [redacted] side-by-side refrigerator, the [redacted] dining room table with six chairs and sideboard, the [redacted] cream chair and ottoman and a lamp. We show Ms. [redacted] qualified to receive a free 50” Roku television with her purchase.   Our records show Ms. [redacted] items were scheduled for delivery on 5/3/17. All items were delivered in good order except for the television which was not available for immediate delivery. We show the television was no longer in stock, therefore, Ms. [redacted] was offered the option to either receive a free [redacted] or receive free delivery. Ms. [redacted] declined both offers stating she only made the purchase because she was told she would receive a free television.   After further research, we were able to locate the original television that was offered during Ms. [redacted] purchase period. We attempted to contact Ms. [redacted] on 7/12/17 to schedule her delivery but was unsuccessful. Our records show Ms. [redacted]’s television is currently scheduled for 7/13/17.   Conn’s values Ms. [redacted] as a customer and appreciates her for bringing this matter to our attention.

Thank you for the opportunity to
respond to Mrs. [redacted] complaint. We researched Mrs. [redacted] complaint
and found that her issue has been addressed. Our records show on...

9/18/15, we
delivered and successfully installed Mrs. [redacted] a new dishwasher.  We have no records indicating Mrs. Thibeaux
has contacted us regarding any further issues she is experiencing with her
dishwasher since delivery was completed. We sincerely apologize for any
inconvenience Mrs. [redacted] experienced during this process.
 
 
If we may be of further assistance, Mrs.
[redacted] may contact Customer Service at 1-877-358-1252.
 
Kind regards,
 
Dyeisha [redacted]

Thank you for the opportunity to respond to Mr. [redacted] concerns regarding account [redacted]  Mr. [redacted] stated he paid the settlement amount on his account but his account is still opened.   According to our records, on January 9, 2017 Mr. [redacted] agreed to pay a settlement amount of...

$1071.00. He was to make the following payments:   Payment date       Amount 1/13/2017             $200.00 1/20/2017             $100.00 2/3/2017               $257.00 3/17/2017             $257.00 4/17/2017            $257.00    Mr. [redacted] made the payments on January 13, 2017 and January 20, 2017; however, the payment scheduled for February 3, 2017 was declined. This voided the terms of the settlement agreement.   On February 7, 2017 we spoke with Mrs. [redacted] and she agreed to schedule a payment for $120.00.  We informed her that if the payments are not made as scheduled the settlement agreement is void.  As a gesture of goodwill, we agreed to reinstate the settlement agreement if a payment was made in the amount of $120.00 on February 7, 2017 and a payment of $137.00 was made on February 17, 2017; however, the payment scheduled for February 17, 2017 was declined voiding the settlement agreement for the second time.     We spoke with Mrs. [redacted] again on February 23, 2017.  She made a payment in the amount of $650.99.  Ms. [redacted] paid the original settlement amount offered; however, that agreement was void on two separate occasions due to payment arrangements not being satisfied.    On April 3, 2017, Conn’s agreed to honor the original settlement agreement for a third time.  We are in the process of closing the account.  We ask that Mr. [redacted] please allow up to 30 business days for the account to close.  Once the account closes, Mr. [redacted] will receive a close out letter in the mail.   Conn’s values Mr. [redacted] as a customer and appreciates him for bringing his concerns to our attention.

Thank you for the opportunity to respond to Mrs. [redacted] complaint. We contacted the store manager where Mrs. [redacted] made her purchase and was able to confirm that the model number listed on her invoice is a firm mattress. We attempted to contact Mrs. [redacted] on 5/20/16 to...

discuss her concerns but were unsuccessful and left a voice message to return our call. For further review, we ask that Mrs. [redacted] provide a photo of the model number for the mattress she received to verify it is the correct model that is listed on her invoice. If we may be of further assistance Mrs. [redacted] may contact our Customer Service department at 1-877-358-1252. Kind regards,Dyeisha [redacted]

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Ms. [redacted]’s concerns. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Ms. [redacted] may contact Conn’s regarding...

questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.    Ms. [redacted] has stated in the complaint: 1.        She contacted us regarding her exchanged furniture being damaged during delivery but has not received a call; 2.        She was told her warranty was voided; and 3.        She is requesting an exchange for different furniture.     Our investigation reveals that: 1.        Ms. [redacted] accepted delivery and signed her ticket acknowledging all item were inspected and no damages were found; 2.        Ms. [redacted] currently has warranty on her furniture until 7/18/20; and 3.        We have agreed to allow Ms. [redacted] the option to exchange her furniture for a different set. .   Our records show on 9/29/17, Ms. [redacted] was approved for an even exchange on her [redacted] sofa and loveseat. Ms. [redacted]’s furniture was scheduled for delivery on 10/1/17. We show Ms. [redacted] signed her delivery receipt acknowledging that she thoroughly inspected the merchandise for damages. Our records show shortly after delivery was completed, Ms. [redacted] contacted that warehouse stating that the delivery team broke the cup holder on the sofa and requested to exchange both pieces for a different set. However; Ms. [redacted] was informed that we are unable to offer an exchange or price concession after delivery has been completed.   We show Ms. [redacted] reached out to us via social media requesting to exchange for a different set as she was unsatisfied with the current model. As a one-time goodwill gesture, we have agreed to allow Ms. [redacted] the option to only exchange her furniture for a different model. Ms. [redacted] has been contacted and made aware that she may visit her nearest Conn’s to re-select new models.   Conn’s values Ms. [redacted] as a customer and appreciated him for bringing this matter to our attention. Sincerely, Conn’s Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]you're company back dated the contract. ..and today I received 10 phone calls,a voice mail. .and you call that normal business practice. ..I did not ask for a date change you did that yourself. ..I did not sign a contract on July 14th as a matter of fact I exchanged the old one for a new one on the 4th of July. .your customer service at [redacted] refused to write it that day. ..that's why it took me till October to get one written. .so you are incorrect on several items you claim to know about. ..quit stalling and honor what you're [redacted] store should have done in the first place. .waiting to hear from you
Regards,