Alan J. Slobodnik, M.S.W.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
 
The Purchase itself was not in my name as I stated, It is under [redacted].  I paid for the install. Please search and you will find. We made our first payment yesterday. [redacted] made it as I REFUSE to go in the store.Thank you for your help.Regards, [redacted]

Thank you again for the opportunity to respond to Ms. [redacted]'s concerns.  As stated in our previous response we will need a full running bank statement in order to research the matter further.  Again,  Conn's values Ms. [redacted] as a customer and appreciates her for bringing her concerns to our attention.

Thank you for the opportunity to respond to Mr. [redacted]’s complaint. Our records show on 4/11/14, Mr. [redacted] purchased the [redacted] Reclining sofa and elected to purchase a 48-month FurnitureGard Plan. We researched Mr. [redacted]’s complaint and found he has contacted our...

service department on five separate occasions dated (3/15/15 until 2/9/16) for repairs regarding his sofa. During Mr. [redacted] lasted service appointment on 2/27/16; the serviceman found the left seat mechanism was not functioning properly and a new mechanism was needed for repair. We show the part was ordered through the manufacturer and shipped to Mr. [redacted]’s residence on 3/3/16 however; Mr. [redacted] contacted service stating both the left and right mechanism needed to be repaired. After further researching Mr. [redacted]’s service needs, Conn’s approved an exchange under the Terms and Condition of the FurnitureGard Plan for up to $989.99 (which is the original amount paid) to re-select. Mr. [redacted] may visit his nearest Conn’s location to initiate his exchange. We sincerely apologize for any inconvenience Mr. [redacted] experienced during this process.   If we may be of further assistance, Mr. [redacted] may contact Customer Service at1-877-358-1252. Kind regards, Dyeisha [redacted]

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Mr. [redacted] concerns. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Mr. [redacted] may contact Conn’s regarding questions by...

calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.    Mr. [redacted] stated in his complaint: 1.        The model of his washer was included in [redacted] recall; and  2.        He would like to have his washer replaced. Our investigation reveals that: 1.        We have one service call on file for Mr. [redacted]’s washer which was created on 9/28/17.  He contacted us stating his washer was shaking and would repeat itself when in spin mode.  We attempted to schedule Mr. [redacted] for service, but he requested to have his washer exchanged.  Mr. [redacted] was made aware that his washer did not meet the qualifications for an exchange.  2.        Mr. [redacted] was advised that he would need to contact [redacted] directly at 1-866-264-5636 regarding their recall.  Mr. [redacted] informed the representative that he had spoken with [redacted] and was offered $450.00 towards a new unit, but Mr. [redacted] refused [redacted] offer.  We show since Mr. [redacted]’s Revdex.com complaint has been filed, we attempted to contact Mr. [redacted] on multiple occasions but have been unsuccessful.  Again, at this time we are unable to honor Mr. [redacted]’s request.       Thank you for the opportunity to respond to Mr. [redacted]’s complaint.  Our records show on 12/03/13, Mr. [redacted] initiated an exchange an elected a [redacted] high-efficiency top load washer with a 48-month Repair Service Agreement which expires on 12/03/17.  Mr. [redacted] elected to pick up his washer from his local warehouse in Houston, TX #001.   Mr. [redacted] was provided a copy of Conn’s Return & Exchange Policy at the time of purchase.  Our Return & Exchange Policy states: A customer has 30-days from the date the item is received to return or exchange (appliances and electronics) with a 15% restocking fee.  If your product fails while under manufacturer’s warranty or Conn’s RSA, Conn’s Factory Authorized Service will repair your product according to these warranties.    After researching Mr. [redacted]’s complaint, we found that we have one service call regarding his [redacted] washer, which was created on 9/28/17.  Mr. [redacted] contacted us stating his washer was shaking and repeats itself when in spin mode.  On 9/29/17, Mr. [redacted] requested to have his washer exchanged.  Mr. [redacted] was advised that his washer did not meet the qualifications for an exchange and we would continue with service.  On 10/03/17, Mr. [redacted] contacted us stating his washer was part of the [redacted] recall.  Mr. [redacted] was advised that he would need to contact [redacted] directly at 1-866-264-5636 regarding the process of their recall.  Mr. [redacted] was made aware that [redacted] was handling all issues with their recall.  Mr. [redacted] informed the representative that [redacted] offered him $450.00 towards a new washer; Mr. [redacted] refused [redacted] offer.   Since Mr. [redacted] filed a Revdex.com complaint, we have made several attempts to contact him to explain the repair process for the [redacted] washer recall, but we have been unsuccessful.  At this time we are unable to honor Mr. [redacted]’s request.  Mr. [redacted] will need to contact our service department at 1-855-266-6349 to have his washer assessed.    Conn’s values Mr. [redacted] as a customer and appreciates him for bringing him concerns to our attention. Sincerely, Customer Relations

Thank
you for the opportunity to respond to Mrs. [redacted]’s complaint. Our records
show on 10/25/15, Mrs. [redacted] purchased a ** washer and dryer and elected to
purchase a 24-month Repair Service Agreement. Mrs. [redacted]’s products were
delivered and received in good order on...

11/1/15.
 
We
researched Mrs. [redacted]’s complaint and found she contacted our service
department on 12/7/15 stating the washer was not agitating or spinning. A
service appointment was originally scheduled for 12/9/15 however; Mrs. [redacted]
re-scheduled her appointment for 12/13/15. During the inspection the technician
found parts were needed to repair. Once the parts were received Mrs. [redacted]
was scheduled for installation on 12/19/15 however; during the installation it
was found that the incorrect parts were received and a new order needed to be
placed to receive the correct parts to complete the repairs. Our records show
there is a part delay therefore Mrs. [redacted] has been approved from an
exchange under the Terms and Conditions of the manufacturer’s warranty.
 
We
attempted to contact Mrs. [redacted] on 1/6/16 regarding her approval but were
unsuccessful and left a voice message. Mrs. [redacted] may visit her nearest
Conn’s location to initiate her exchange. We sincerely apologize for any
inconvenience Mrs. [redacted] experienced during this process.
 
If we may be of further assistance, Mrs.
[redacted]  may contact Customer Service at
1-877-358-1252.
 
Kind regards,
 
Dyeisha W[redacted]

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to the concerns you have regarding account(s) [redacted]. We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that record. Our contact information is located...

on Ms. [redacted]' retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letter. As a reminder, she may contact Conn’s regarding questions about her purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.     Ms. [redacted] stated in her complaint that: Conn’s took a payment that was not authorized; and she would like the payment refunded. Our investigation reveals that: Ms. [redacted] processed the payments through our webpay system; and one payment in the amount of $87.26 was mailed to Ms. [redacted] on May 17, 2017. According to our records, Ms. [redacted] scheduled a payment in the amount of $87.26 to process on her account on April 28, 2017.  On April 30, 2017, Ms. [redacted] processed a second payment to the account in the amount of $87.26 through our webay system. One payment in the amount of $87.26 was refunded to Ms. [redacted].  The check was mailed to the address on file on May 17, 2017.  If Ms. [redacted] has not received the refund check on or before June 6, 2017, we ask that she contact our customer service department so we may track the check. Conn’s respectfully disagrees that the payment was unauthorized as Ms. [redacted] scheduled the payments through the webpay system.  Conn’s appreciates Ms. [redacted] for bringing her concerns to our attention.

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint. Our records show on 8/01/16, Mrs. [redacted] purchased a ** top mount refrigerator with a 24-month Repair Service Agreement and a, [redacted] that came with a limited 1-year manufacturer’s warranty; no additional RSA...

coverage was purchased on Mrs. [redacted]’s TV through Conn’s. Mrs. [redacted] elected to have her items delivered; which was completed on 8/03/16. Mrs. [redacted] signed her delivery receipt acknowledging that her items where received in good order and that she thoroughly inspected her merchandise for damages for an exchange or price concession would not be authorized for damages discovered after the delivery. After researching Mrs. [redacted]’s complaint we confirmed she contacted us on 8/13/16regarding her TV; stating the TV had fallen and the TV screen was cracked. Mrs. [redacted] was advised that her TV was only covered under the manufacturer’s warranty which did not cover accidental or incidental occurrences. Mrs. [redacted] was informed that we would not be able to honor her request to exchange the unit; no additional coverage was purchased to review other options. We have included a copy of Mrs. [redacted]’s signed invoice; which confirm she purchased RSA on her refrigerator only. As shown the RSA information is listed under the product purchased. If we may be of further assistance, Mrs. [redacted] may contact our Customer Service Department at 1-877-358-1252. Kind regards, Jana AndrewsCustomer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
,
[I have said time and time again this is the poor service that Conn's continues to provide. They have contacted me and again did not respond back to me. How do you know Ms. W[redacted] if they promoted the [redacted] I acquired  as the newest product. Were you there? NO, you were not! So you can pause and re-evaluate your ignorance of the comment that you have sent because obviously you cannot comment on actions that happened if you were not there. Your company are thieves and I will continue to say that. You all lack customer service and will continue to show me that until proven otherwise. I am truly done with your company and will shout from now on and to the mountain tops that you all are rip offs and by far the worst company in all aspects that I have ever dealt with in my entire life.  Also with every issue I have with my laptop I will continue to post my comments and services to the Revdex.com from now on so others can see the horrible service I have received with Conn's( Crooks On National New Schemes).
Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
  Chair has been replacedthanks for your help in resolving this issue

Thank you for the opportunity to respond to Mrs. [redacted]’ complaint.  Our records show on 8/19/15, Mrs. [redacted] purchased a Steve Silver ([redacted]) sideboard with a limited 1-year manufacturer warranty and a Franklin ([redacted]) recliner with a limited 1-year manufacturer warranty; no additional...

Furnituregard coverage was purchased through Conn’s.  Mrs. [redacted] elected to have her items delivered; which was completed on 8/20/15.We researched Mrs. [redacted]’ complaint and found she contacted us on 8/25/15 (5-days) after delivery was completed; stating she discovered a small scratch on the recliner.  Mrs. [redacted] was advised the reported damages were not reported in a timely manner and we would not be able to exchange the unit.  After further research we show a delivery representative attempted to contact Mrs. [redacted] regarding her recliner on (8/27/15, 8/29/15, and 8/31/15) but were unsuccessful in their attempts.  We show the next contact made with Mrs. [redacted] was on10/08/15, a ticket was created to inspect Mrs. [redacted]’ recliner.  Our records we went to Mrs. [redacted]’ residence on 10/09/15; during this visit the delivery team repaired Mrs. [redacted]’ recliner.  We attempted to contact Mrs. [redacted] on 10/10/15regarding the repair made the previous day, but we were unsuccessful in our attempts.       If we may be of further assistance, Mrs. [redacted] may contact our Customer Service at 1-877-358-1252.Kind regards,Jana A[redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint. Our records show on 1/02/17, Mrs. [redacted] purchased a [redacted] console and piers and elected to purchase a 36-month FurnitureGard Plan. Mrs. [redacted]’s console was delivered and signed acknowledging the item...

was received in good order on 1/03/17. We attempted to contact Mrs. [redacted] to discuss her concerns however; the number provided is currently not in service. After further review of Mrs. [redacted]’s complaint, Conn’s has agreed to issue an exchange on the [redacted] fireplace console in attempts to resolve this matter. Mrs. [redacted] may visit her nearest Conn’s to initiate the exchange.   We sincerely apologize for any inconvenience Mrs. [redacted] experienced during this process. If we may be of further assistance, Mrs. [redacted] may contact us at 1-866-765-1513. Kind regards, Dyeisha [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
A $200 credit is insulting. I agreed to accept the base as the salesperson said he would take care of it but that I would have to redo the contract as a technicality according to Michael D.; I believed he was a stand up guy and took him at his word. I told him on the phone that I had no qualms rejecting the entire order and taking my business elsewhere; furniture stores are dime a dozen. That follow-up never happened. I have had to call to follow up on it several times. I will not do business with a company that has zero integrity and unscrupulous sales people on its staff. They can have all the merchandise back! 
Regards,
[redacted]

Thank you for the opportunity to respond to MS. [redacted] concerns regarding account [redacted]2930.  Ms. [redacted] stated she began receiving collection calls for the past due balance on her account.   According to our records, Ms. [redacted] signed a 24-month retail installment contract on March...

20, 2016.  She agreed to have her minim monthly payment due on the 1st of each month.    When a payment is late, we routinely begin call attempts to the telephone numbers provided on the credit application, as a reminder to ensure payments will be made timely. It is normal practice for our company to begin call attempts to assist consumers from falling behind on their account. Ms. [redacted] may pay on-line, in her local Conn's store, by mail, or over the phone if it is more convenient for her, before the due date. Additionally, if Ms. [redacted] pay date has changed, she may benefit from requesting a change of her due date each month. We ask that Ms. [redacted] contact us if she would find this beneficial.   Although Conn’s would prefer to keep the lines of communication open, we have placed a cease communications on the telephone numbers associated with her account.   Conn’s values Ms. [redacted] as a customer and appreciates her for bringing her concerns to our attention.   Thank you, Cheryle [redacted]

Thank you for the opportunity to respond to Mr. [redacted]’s complaint.  Our records show on 6/08/14, Mr. [redacted] purchased a [redacted] with a 49-month Repair Service Agreement w/Accidental Damage.  Mr. [redacted] was provided a copy of Conn’s Return &...

Exchange Policy which states: A consumer has 30-days from the date the item is received to return or exchange (appliances and electronics) with the required 15% restocking fee.  Mr. [redacted] also signed his invoice acknowledging he was provided a copy of the RSA & ACCIDENTAL DAMAGE brochure and that he understood the coverage associated with the covered product.  Mr. [redacted] elected to pick up his TV from our Arizona location #123; Mr. [redacted] signed his invoice acknowledging his TV was received in good order.    We researched Mr. [redacted]’s complaint and found he contacted us on 2/12/16; stating the TV had red lines displaying on the screen.  After reviewing Mr. [redacted]’s service history we found Mr. [redacted]’s TV was deemed uneconomical to repair, therefore an exchange request was submitted and approved on2/23/16 under the Terms and Conditions of the Repair Service Agreement.  Mr. [redacted] was issued a credit up to the original amount paid which was $1,997.00 to re-select a new TV, because the original model was no longer available.  Mr. [redacted] was advised if he elects a TV that is more expensive than the approved credit given ($1,997.00) he would be responsible for the difference; Mr. [redacted] was also advised since the originally TV was picked up from his local Conn’s he was responsible for bringing the defective unit back to the store before the exchange could be initiated.  Mr. [redacted] was made aware that if he wanted his new TV delivered a delivery fee would be assessed, because he did not originally pay to have his TV delivered.  Our records show Mr. [redacted]’s initiated his exchange on 2/26/16; he elected a [redacted] 65” 4K Ultra HD Smart LED TV model ([redacted]) with a limited 1-year manufacturer’s warranty and no additional RSA coverage was purchased through Conn’s.  As listed in the Terms and Conditions of the Repair Service Agreement Section (7) of the Repair Service Agreement terms and conditions state, “…limit of liability is the replacement value of the covered product, which shall be the cost of replacing the covered product with a product of equal or similar features and functionality, not to exceed the original purchase price of the covered product.”  Therefore, at this time we are unable to honor Mr. [redacted]’s request to credit his account.  Mr. [redacted]’s exchange has been initiated and his new TV was received in good order on 2/26/16. If we may be of further assistance; Mr. [redacted] may contact our Customer Service Department at 1-877-358-1252.     Kind regards,  Jana [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  I have a time and Date stamp on my computer showing when my payment was made and the email that twas sent to them telling them to cancel the other payment as we were paying the account off.I have attached my computer history showing when it was made. Conn's owes me for the fees this has cost me in overdrafts. This is thier mistake and they should fix it.It cost me $175 in fees due to this extra money being taken out of my account. And it should have been the whole $288 payment that was refunded and not a portion of that as I payed the payoff that was stated on the computer. So they have basically kept a portion of that payment and cost me more money. We have dont a lot of bussiness with Conn's but if this is not fixed we will never again and will make sure that we let every person we know what they did and not to shop with them.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I did reply via email to you all and that the issues are not resolved. A repair man was to appear to assess the damage on dishwasher; however, it was requested that the same repair man not return to our home.  Conn's called me on 03/07/2017 stating that I would need to call ** directly as the dishwasher was not under Conn's warranty and that they could no longer help me. I explained the Revdex.com Complaint, explained all details to date and the Conn's representative at the service bay stated that I would need to talk to a supervisor and she would have them call to me, to which no one has called to date from Conn's. At this point, the minimal action by Conn's should be to replace the dishwasher in it's entirety.  The dishwasher continues to have high pitched noises and still is not properly installed.Please provide next step.  Below is a copy of previous emails sent to Revdex.com. From: drteam [mailto:[email protected]] Sent: Tuesday, March 07, 2017 10:47 AM To: [redacted] Subject: RE: You have a New Message from Revdex.com Regarding Complaint #[redacted] Good Morning Mrs. [redacted], Thank you for your email. Your additional comments have been relayed to the company for review. Once we receive a response, you will be notified. Kindest Regards,[redacted]Dispute Resolution/Alternative Dispute Resolution Team Business Line: 713-341-6116Consumer Line: 713-341-6117 Fax: 713-867-4947 The Revdex.com of Greater Houston & South Texas1333 West Loop South, Suite 1200Houston, Texas 77027  Please consider the environment before printing this email. Confidentiality Notice: This E-mail and any of its attachments may contain Revdex.com|Greater Houston & SouthTexas proprietary information, which is privileged, confidential, or subject to copyright belonging to Revdex.com|Greater Houston & SouthTexas. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. From: [redacted] [mailto:Mrs[redacted]@hotmail.com] Sent: Tuesday, March 07, 2017 10:25 AM To: drteam <[email protected]> Subject: FW: You have a New Message from Revdex.com Regarding Complaint #[redacted] I responded to this message earlier today; however, need to UPDATE my response. 03/07/2017, 10:23AM CST Conn’s just called to state they would be here between 4:15PM – 6:15PM, the same technician that I told Dyeisha [redacted] with Conn’s NOT to send.  She sent anyways.  I requested a reschedule as the time would not be sufficient for today, without my Husband  home. If that is the only technician that Conn’s can send to service our home; then a time when my Husband is home will be needed for me to feel I am in a safe environment.  It is common sense that when you complain on a technician, that you do not send him [redacted] to the source of the complaining party.  That is truly Business 101.  And further more frustrating, since I was very specific on the phone call last week to not send that particular technician.   As of this point, no other appointment has been scheduled – a reschedule will need to take place.  [redacted] A hundred years from now it will not matter what my bank account was, the sort of house I lived in or the kind of car I drove; but the world may be different because I was important in the life of a child.  Forest *. [redacted]      From: Revdex.com [mailto:[email protected]] Sent: Monday, March 06, 2017 3:57 PM To: Mrs[redacted]@hotmail.com Subject: You have a New Message from Revdex.com Regarding Complaint #[redacted]  This e-mail is to notify you that you currently have a new message with Revdex.com in regards to complaint #[redacted]. Please click on the link below to access Revdex.com's Online Complaint Management System to read this message. Click here to read the message. If your email program does not support the link above, then please copy and paste the link below into your browser. http://odrcomplaint.Revdex.com.org/odrweb/Home/SecureLogin.aspx?SecureLinkGuid=0...⇄ This is a post-only mailing. Replies to this message are not monitored or answered. If you have any further questions or concerns, please do not hesitate to contact us at [email protected] or (713)341-6117. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
I should not have to visit the store to get an item replaced! This is absurd. Why would I need to waist my time in your store to get an item replaced? It seems this could be done over the phone, that would make since correct? I will call the store to make arrangements for delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
II also would like to point our I have or never reelected the [redacted] 43" smart tv. I exchanged for an [redacted] I also have never or will I ever go by the name Mr. [redacted].
[Provide details of why you are not satisfied with this resolution.]
Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
  This was not the response the company had originally gave me but I am glad they have changed their response and will be going to the store to get the new furniture this weekend.

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint. Our records show on 2/12/16, Mrs. [redacted] purchased a Samsung washer and dryer and elected to purchase a 24-month Repair Service Agreement Plan. We researched Mrs. [redacted]’s complaint and found that she...

contacted our service department on 4/04/17 stating that her dryer is making noise and has a whole in the drum. A service appointment was originally scheduled with our 3rd party service provider [redacted] for 4/6/17 however; there was a glitch in their system which caused Mrs. [redacted]’s work order to show the repairs as being completed. Therefore; we setup a new service appointment to have a Conn’s technician assess the dryer on 4/12/17. During the inspection the technician found a new drum assembly is needed to complete the repairs. Mrs. [redacted] has been contacted and made aware that we have rushed the part order to expedite repairs. Once we received the part we will contact Mrs. [redacted] to schedule installation. We sincerely apologize for any inconvenience Mrs. [redacted] experienced as a result of the delay. If we may be of further assistance, Mrs. [redacted] may contact Customer Service at 1-877-358-1252  Kind regards, Dyeisha [redacted]