Alan J. Slobodnik, M.S.W.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Thank you for the opportunity to respond to Ms. [redacted]’ concerns regarding account [redacted].  Ms. [redacted] stated she filed an insurance claim.  She believes she should be reimbursed payments made in January and in February.   According to our records, Ms. [redacted] filed her insurance...

claim directly with [redacted] on February 1, 2016.  The claim was not approved until February 9, 2016. Ms. [redacted] was responsible for the minimum monthly payment up to the date the claim was approved and paid.  Additionally, the property insurance does not cover the balance owed on the account.  The property insurance covers only the property up to the maximum coverage amount purchased on the contract.  In this case, Ms. [redacted] took out the full contract amount of $7860.00.  The [redacted] paid $3655.57.  This left a remaining balance owed on the account of $1099.50.  Conn’s accepted the insurance payment and closed the account even though there was a remaining balance of $1099.50.  We have included a copy of her payment history for her records.    Conn’s respectfully disagrees that it owes Ms. [redacted] a refund of payments, as the insurance did not cover the full balance owed on the account.    Conn’s values Ms. [redacted] as a customer and appreciates her for bringing her concerns to our attention.  Thank you, Cheryle [redacted]

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Mrs. [redacted]’s concern. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Mrs. [redacted] may contact Conn’s regarding questions by...

calling our Customer Service Helpdesk at 1-877-358-1252, or online at www.conns.com.    Mrs. [redacted] has stated in her complaint:   They were informed that they would receive a refund for their television, but we refused to refund them for the purchase; and  Our investigation reveals that:  Mr. [redacted] requested to receive a refund in lieu of his exchange and has been made aware the refund may take up to 30-days for processing.  We researched Mrs. [redacted]’s complaint and found that Mr. [redacted]’s television was approved for an exchange on 2/7/18. Our records show Mr. [redacted] elected to receive a refund instead of exchanging his television and was informed to return the original television to the store to process the refund request. We show Mr. [redacted] returned his television to the store on 2/26/18 and we submitted a refund check request for $1407.24 to be mailed to his residence. Mr. [redacted] has been informed that the refund may take up to 30-days for processing from the date his refrigerator was returned.   Conn’s values Mrs. [redacted] as our customers and appreciates her for bringing this matter to our attention. Sincerely, Customer RelationsConn’s Inc.

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint. Our records show on8/10/16, Mrs. [redacted] only purchased a ** washer and elected to purchase a 24-month RSA Plan on invoice[redacted]which was paid using a [redacted] card. Mrs. [redacted]’s delivery was scheduled and signed as received in...

good order on6/12/16. We show Mrs. [redacted] contacted our delivery team later the same day stating she was suppose to receive a dryer as well. However; she was informed that only the washer was listed on her invoice for delivery and she would have to contact the sales representative. Our records show on8/13/16, Mrs. [redacted] purchased the matching ** dryer and 24-month RSA on a separate invoice([redacted])which was financed through [redacted]. We show the dryer was picked up at our Dallas warehouse and singed as received in good order. We sincerely apologize for any inconvenience Mrs. [redacted] experienced during this process If we may be of further assistance, Mrs. [redacted] may contact us at1-866-765-1513 Kind regards, Dyeisha [redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint. We contacted the store manager and were informed that the chairs were displayed incorrectly in the store at the time of Mrs. [redacted]’s purchase. The store manager ordered the pillows directly from the manufacturer on three separate...

occasions, however; each time Mrs. [redacted] stated the incorrect pillows were received. The store manager also stated that he offered Mrs. [redacted] the pillows that were displayed on the showroom floor with the chairs since they had the patterns/texture which Mrs. [redacted] desired however; she declined the offer.   Conn’s is willing to offer the following options in an attempt to resolve this matter:   ·        Mrs. [redacted] may keep the pillows she received at the time of delivery, and we will process a 10% concession to her account for each chair or; ·        We can re-order the pillows from the manufacturer to be shipped to Mrs. [redacted]’s residence. Please be mindful orders may take up to 3-4 weeks to receive. We were able to obtain pictures from the store manager showing the correct pattern/texture of the pillows.   We sincerely apologize for any inconvenience Mrs. [redacted] experienced during this process. If we may be of further assistance, Mrs. [redacted] may contact us at1-866-765-1513.     Kind regards,   Dyeisha [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  A consumer should be able to expect to get more than two years out of a piece of furniture that cost $750.00 with no indication that the furniture was misused or abused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  Again, the statements made are not accurate or truthful  I certainly provided my address and once again, I have active accounts with them at a newer address.  Simply due diligence on their part would have revealed that to them.  Today is 8/15/16. I still have not received the insurance reimbursement.  I received the Warranty refund on 8/6/16, days after filing the complaint  it was postmarked 8/2/16.  Conn's had made some sort of error in sending me my money. I have been damaged in that I have not been able to secure a residence for want of said money. They continue to ask me to be patient. On 8/12/16 I left work early do that I might speak with them inside their business hours  I called at 4:40 PM and was told they had closed. They are supposed to be open until 5:00 PM.I will not keep chasing them for what is due me. They need to send me my money as quickly as possible without any further delay or excuse .Thank you kindly.
[Provide details of why you are not satisfied with this resolution.]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Once again. They are still skipping around. How many times must I state that the service man wrote that he cleaned my SPOTcleaned my furniture but did not actually touch it? This company is not holding up there end of the agreement. They are saying there are no records or me calling?? Do I need to hire an attorney and have all my phone records pulled showing how many times I have called and how many times they just give me another number? I'm so angry and uo set. I will never give them my business again. I will continue to pay my dept but will look for a different company to fill my home.
Regards,

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to the concerns you have regarding account(s) [redacted]. We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that record. Our contact information is located...

on Ms. [redacted]’s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letter. As a reminder, she may contact Conn’s regarding questions about her purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.     Ms. [redacted] stated in her complaint that: she was of the impression her account qualified for our no-interest financing promotion; and she would like Conn’s to add the 12-months no-interest financing to her account or allow her to return the product. Our investigation reveals that: Ms. [redacted]’s credit did not qualify for the no-interest financing; and Conn’s is unable to add the no interest financing offer to Ms. [redacted]’s account, and Ms. [redacted] is outside the return/exchange period.   According to our records, Ms. [redacted] applied for Conn’s credit on April 4, 2017.  She was approved for $2000.00 with a 5% down payment.  Ms. [redacted]’s credit did not qualify for the no-interest financing promotion (“Cash-option”).   Conn’s is unable to add the “Cash-option” to the account. In order to qualify for the “Cash-option,” the merchandise and the credit must qualify for the promotional offer.  We have included a copy of Ms. [redacted]’s signed retail installment contract for her records.    We are unable to accept the return of the product as Ms. [redacted] is outside the return/exchange period.  If Ms. [redacted] can no longer afford the product, we do accept voluntary repossessions which will result in a charge-off and residual balance due.  Please contact Conn’s for further details regarding this option.    Conn’s appreciates Ms. [redacted] for bringing her concerns to our attention.

Thank you for the opportunity to respond to Mr. [redacted]’ complaint. We reviewed the photos provided by Mr. [redacted] and have agreed to issue an exchange on his living room furniture under the Terms and Conditions of the FurnitureGard Plan purchased. Mr. [redacted] may visit his nearest Conn’s location...

to initiate the approved exchange. We sincerely apologize for any inconvenience Mr. [redacted] experienced during this process. If we may be of further assistance, Mr. Belvins may contact us at 1-866-765-1513. Kind regards, Dyeisha [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11418768, and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards, I am not mrs [redacted] and I have never purchased a recliner. The issue is with Me, [redacted], and my bed mattress that we purchased from Conns. I will attempt to contact again by phone

Thank you for
the opportunity to respond to [redacted] concerns regarding her account.  [redacted] stated she applied for credit;
however, the application was approved for less than the amount she needed to
purchase all the items she intended to purchase.  She stated she was going to...

pay off an
account and come back for the additional items. 
 
According to
our records, [redacted] signed a 30-month retail installment contract on June28,
2015.  This contract included the balance
from [redacted] previous account.  When an
account payoff balance exceeds $500.00, that balance is required to be added on
to the new retail installment contract. 
The net pay-off balance of [redacted] previous account was $1949.50, therefore,
the balance was added on to [redacted] new account in order to qualify for
credit. 
 
[redacted] also
stated she was supposed to have the 12-month cash-option, but her account was
not set up to include the cash-option.  The
product purchased did not qualify for the 12-month no-interest promotion (“Cash-option”)..  Additionally, since account [redacted] was not
originally a “Cash-option” account, account [redacted] would not have qualified
for the “Cash-option.”
 
We are unable
to honor [redacted] request to remove the interest from the account.  We have attached a copy of [redacted] signed
retail installment contract for account [redacted] for her records. 
 
We value [redacted] as a customer and appreciate her bringing her concerns to our
attention.  Thank you,Cheryle S[redacted]

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to Ms. [redacted]s concern. We have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record. As a reminder, Ms. [redacted] may contact Conn’s regarding...

questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com.    Ms. [redacted] has stated in the complaint: 1.     She has contacted us numerous times regarding her refund check but has been getting the runaround; and 2.     She is requesting to receive her refund as soon as possible.   Our investigation reveals that: Due to a clerical error there has been a delay processing Ms. [redacted]s refund check; and We have submitted a request to expedite Ms. [redacted]s refund check.   We researched Ms. [redacted]s complaint and found that there was an overpayment on her Conn’s account after the account was closed. Our records show there was a delay processing Ms. [redacted]s refund due to a clerical error. We have submitted a request to our accounting department to expedite Ms. [redacted]s refund check. We ask that Ms. [redacted] please allow 3-5 business days to receive her refund check.   We sincerely apologize for any inconvenience Ms. [redacted] experienced as a result of the delay.   Conn’s value Ms. [redacted] as our customer and appreciates her for bringing this matter to our attention.       Sincerely, Conn’s Inc.

Thank you for the opportunity to
respond to Mrs. [redacted]’ complaint. Our records show on 4/20/15, Mrs. [redacted]
purchased a [redacted] 48” 4K Smart TV and elected to purchase a...

25-month Repair
Service Agreement.
We researched Mrs. [redacted]’
complaint and found she contacted Conn’s service department on three separate
occasions dated (6/1/15, 7/10/15 and 8/3/15) regarding repairs for her
television. During Mrs. [redacted]’ last service appointment, the technician found
parts were needed to complete repairs. However; due to a part delay, Mrs.
[redacted] was approved for an exchange under the Terms and Conditions of the manufacturer’s
warranty. We no longer had the same model Mrs. [redacted]’ originally purchased
therefore; she was approved to re-select a different television for up to
$999.99 (which is the original amount paid). Our records show Mrs. [redacted]
initiated her exchange on 8/31/15 and elected a [redacted] 55” Curved 4k Smart TV
for $1199.99 and elected to purchase an additional 49-month Repair Service
Agreement Plan. We sincerely apologize for any inconvenience Mrs. [redacted]
experienced as a result of the delay.
If we may be of further assistance, Mrs.
[redacted] may contact Customer Service at 1-877-358-1252.
Kind regards,
Dyeisha W[redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’s additional comments. Mrs. [redacted]’s concerns were addressed directly with the district manager under Conn’s guidelines. Again, we sincerely apologize for any inconvenience Mrs. [redacted] experienced during this process and we are happy that her issue has been resolved. We appreciate Mrs. [redacted] business and we value her as a Conn’s customer. If we may be of further assistance, Mrs. [redacted] may contact Customer Service at 1-877-358-1252.  Kind regards,Dyeisha [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Thank you Revdex.com.

Thank you for the opportunity to respond to Mr. [redacted]’s concerns regarding account [redacted].  Mr. [redacted] stated he paid his account balances in full but the accounts did not close.   According to our records, Mr. [redacted] paid his account balances in full; however, due to a system issue the...

account remains open.    Conn’s is working diligently to resolve the issue and close Mr. [redacted]’s accounts.  Once the accounts close, Mr. [redacted] will receive close-out letters in the mail.   Conn’s values Mr. [redacted] as a customer and sincerely apologizes for any inconvenience he experienced due to this matter.

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint.  We researched Mrs. [redacted]’s complaint and found there was a delay processing her concession.  As of8/31/16, Mrs. [redacted]’s concession in the amount of $240.00 was submitted and we confirmed it posted to her account on...

Friday (9/02/16).  We sincerely apologize for any inconvenience Mrs. [redacted] experienced caused by the concession delay.   If we may be of further assistance, Mrs. [redacted] may contact our Customer Service Department at1-877-358-1252.     Kind regards,     Jana [redacted]

Thank you for
the opportunity to respond to Mr. [redacted]’s concerns regarding accounts
[redacted] and [redacted].  Mr. [redacted]
stated his accounts were supposed to be merged and have not been.
 
According to
our records, Mr. [redacted] signed a 30-month retail installment contract on...

May
10, 2015.  This contract created account
[redacted] and was a standard installment account.  On May 17, 2015 Mr. [redacted] signed a second
contract created account [redacted] and this contract included our 12-month
no-interest financing promotion (“cash-option”). 
 
Due to the two
accounts having different financing terms and account [redacted] having a “Cash-option”,
the two accounts were not able to be combined. 
 
The $1244.85
that was added to account [redacted] was reversed and added back to account
[redacted].  We have attached copies of your
payment histories that reflect the changes to each account. 
 
Conn’s values you
as a customer and we sincerely apologize for any inconvenience you have
experienced due to this matter.  Thank you,Cheryle [redacted]

Thank you for the opportunity to respond to Ms. [redacted]’s complaint.  Our records indicate that on 1/21/17 Ms. [redacted] purchased a ** washer and dryer each with a 36-month Repair Service Agreement (RSA); she also purchased a [redacted] king sized bed set, dresser, mirror, and...

nightstand and a [redacted] king sized mattress each with a 36-month [redacted] service agreement and two [redacted] xl box springs which included a ten year limited manufacturer’s warranty.  Ms. [redacted] also signed his invoice acknowledging that he received a copy of Return and Exchange policy.  Our Return and Exchange Policy states: A consumer has 30-days from the date the item is received to return or exchange appliances and electronics with the required 15% restocking fee and if your product fails while under manufacturer’s warranty or Conn’s RSA, Conn's Factory Authorized Service will repair your product according to these warranties.  No returns or exchanges on furniture.  If your product fails while under manufacturer’s warranty or Conn’s [redacted] Service Plan, Conn's Factory Authorized Service will repair your product according to these warranties.  Ms. [redacted]’s products were delivered on 2/11/17 as requested. After further review we show that Ms. [redacted] notified the delivery technician that the washer was not working properly and he advised her to contact ** for troubleshooting.  She then contacted us on 2/25/17 stating that the washer was making loud noises, the control panel lights were on and it stops in the middle of the washing cycle.  Service was scheduled with ** for 3/7/17; on 3/7/17 Ms. [redacted] was approved for an exchange under her RSA due to the washer failure within 24 days of purchase. At this time Ms. [redacted] has been contacted and she is aware that she is currently scheduled for delivery on 3/11/17 for the new washer. If we may be of further assistance, Ms. [redacted] may contact our Customer Service Department at 1-877-358-1252.  Kind regards, Kristal W[redacted]