Alan J. Slobodnik, M.S.W.

Thank you for the opportunity to respond to Ms. [redacted]’s concerns regarding a personal business matter.    We are unable to release information to Ms. [redacted] regarding this matter, as the last name we have on file does not match the last name listed on the complaint.  We will need Ms....

[redacted] to provide additional identifying information such as the last four of her social and the name listed in our system.    Conn’s values Ms. [redacted] and appreciates her for bringing her concerns to our attention.

Thank you again for the opportunity to respond to Ms. [redacted] concerns regarding her account.  We attached a copy of Ms. [redacted] payment confirmation verifying which account she scheduled the payment to post from.  Again, we are unable to refund the NSF fees assessed on the account due to the funds not being available.  Again, Conn's values Ms. [redacted] as a customer and appreciates her for bringing her concerns to our attention.    Thank you, Cheryle [redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’ complaint.  We researched Mrs. [redacted]’ complaint and found her issue has been addressed.  Our records show an exchange was approved on 12/12/16 to replace Mrs. [redacted]’ furniture.  Our records show Mrs. [redacted] initiated...

her exchange and elected the [redacted] living-room set which consisted of three pieces (sofa, loveseat, and wedge) that all came with a limited 1-year manufacturer’s warranty.  We show Mrs. [redacted]’ furniture was delivered and received in good order on 12/23/16.  Again, we sincerely apologize to Mrs. [redacted] for any inconvenience she experienced during this process.    If we be of further assistance, Mrs. [redacted] may contact our Customer Service Department at 1-877-358-1252.   Kind regards,  Jana [redacted]

Thank you for the opportunity to respond to Mr. [redacted] concerns regarding account [redacted].  Mr. [redacted] stated he paid his accounts off but one of them is still opened.    According to our records, Mr. [redacted] contacted us on April 9, 2016.  He received payoff quotes...

for accounts [redacted] and [redacted]. Both payments were applied to account [redacted] in error.  On April 19, 2016 we moved a payment in the amount of $1672.51 to account [redacted] and that account closed.  We are in the process of closing account [redacted].  Once the account closes, we will reverse the credit marks assessed on the account.  Please note, it may take the credit bureaus 30-60 days to update their records.    Conn’s values Mr. [redacted] as a customer and sincerely apologizes for any inconvenience he experienced due to this matter.    Thank you, Cheryle [redacted]

Thank you for the opportunity to
respond to Mr. [redacted]’s complaint. Our records show on 4/2/15, Mr.
[redacted] purchased a [redacted] refrigerator and elected to purchase...

a
24-month Repair Service Agreement Plan.
 
We researched Mr. [redacted]’s
complaint and found he contacted our service department on 7/20/15 stating his
refrigerator is not cooling. A service appointment was scheduled for 7/28/15;
during the inspection the technician found parts were needed to complete
repair. Mrs. [redacted] contacted our Customer Service department on 7/28/15
stating they did not want parts ordered for the refrigerator and requested an
exchange. Mrs. [redacted] was informed the unit did not qualify for an exchange
at this time however; we would need to continue with service. We show on
7/30/15; the technician returned to Mr. [redacted]’s residence and installed a
new main board and reported the refrigerator was functioning properly. As of
8/5/15, Mr. [redacted] has not contacted us regarding any further issues he is
experiencing with his refrigerator since repairs were completed. We sincerely
apologize for any inconvenience Mr. [redacted] experienced as a result of the delay
scheduling his initial appointment.
 
At this time we are unable to honor
Mr. [redacted]’s request for an exchange; the refrigerator has been repaired
and currently functioning properly. We have attached a copy of Conn’s Food Loss
claim for Mr. [redacted] to fill out and return for processing.
 
If we may be of further assistance, Mr.
[redacted] may contact our Customer Service department at 1-877-358-1252.
 
Kind regards,
 
 
Dyeisha W[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  Why the same response word for word as twice before. The store provided a credit invoice in the amount of $139.79 as a price guarantee 2 days after my purchase. They (corporate) have that credit invoice as well as I have provided a copy of it to them and the Revdex.com. Why are they not acknowledging it and crediting it? I paid my account in full during the no interest period. My balance is -0-. 
Regards,[redacted]

Thank you for the opportunity to respond to Mr. [redacted]’s complaint. We researched Mr. [redacted]’s complaint and found on12/26/16; he was approved for an even exchange on his loveseat due to repair delay. Our records show Mr. [redacted] contacted our service department requesting to have the new...

loveseat delivered. Mr. [redacted] was informed that he originally elected pickup her merchandise, therefore; he would need to return the old unit and pick up the new loveseat. We spoke to the store manager who stated that Mr. [redacted] was offered the option to have Conn’s deliver his new loveseat and pickup the old unit for the standard delivery fee of $149.99 however; he declined. Our records show as of1/7/17, Mr. [redacted] initiated his approved exchange and picked up his new loveseat.   Conn’s FurnitureGard Plan does offer the option to transport products if some work must be done at one of our authorized repair centers. However; Mr. [redacted]’s loveseat was inspected at his residence and did not require the unit to be transferred to a repair center. The warranty does not cover transportation of the product when the item is exchanged unless the original product(s) were delivered. Mr. [redacted] may refer to his T&C’sNumber (11):TYPES OF SERVICE AND SERVICE LOCATION.     If we may be of further assistance, Mr. [redacted] may contact us at1-877-325-1252.   Kind regards,   Dyeisha W[redacted]

Thank you for
the opportunity to respond to Mr. [redacted]’s concerns regarding accounts [redacted]
and [redacted].  Mr. [redacted] stated he
specifically told the sales associate not to combine his accounts.
 
According to
our records, Mr. [redacted] signed a 24-month retail installment...

contract on March
6, 2015.  This contract created account
[redacted].  On May 24, 2015, Mr. [redacted]
signed a 32-month retail installment contract creating account [redacted].  Mr. [redacted] had an outstanding balance of
$831.09 on account [redacted] which was added on to the signed retail installment
contract which created account [redacted]. Mr. [redacted] accepted the terms of the
contract at the time of purchase on May 24, 2015. 
 
Mr. [redacted] also
stated he began receiving collection calls on June 25, 2015.  . Mr.
[redacted]’s signed retail installment contract lists the payment due date as the 24th
of each month.  When the payment is late,
we begin call attempts as a reminder to ensure payments will be
made timely. It is a normal practice for our company to begin call attempts the
first day the payment is late. To prevent the calls Mr. [redacted] has the option to
pay on-line, in her local Conn's store, by mail, or over the phone if it is
more convenient for him, before the due date.
 
We are unable
to accept the return of the television, as it is outside the terms of our
return exchange policy. 
 
We value Mr.
[redacted] as a customer and appreciate him brining his concerns to our
attention.  Thank you,Cheryle [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]you're company back dated the contract. ..and today I received 10 phone calls,a voice mail. .and you call that normal business practice. ..I did not ask for a date change you did that yourself. ..I did not sign a contract on July 14th as a matter of fact I exchanged the old one for a new one on the 4th of July. .your customer service at [redacted] refused to write it that day. ..that's why it took me till October to get one written. .so you are incorrect on several items you claim to know about. ..quit stalling and honor what you're [redacted] store should have done in the first place. .waiting to hear from you
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Again, the cash option should not be the original cost of merchandise including what was cancelled. It should be based on what I actually purchased. 
Regards,

Thank you for the opportunity to respond to Mr. [redacted] additional complaint. Conn’s does not waive restocking fees for products returned within 24-hours; please see Return/Exchange Policy http://www.conns.com/returns-and-exchange/. Mr. [redacted] restocking fee was waived as a gesture of goodwill due to he stated the item was an older version and wanted to re-select a current model. Mr. [redacted] re-selected the [redacted] 13” [redacted] Pro Retina and signed acknowledging he received the item in good order on 7/22/16. As previously mentioned; Conn’s does list the specifications on our shelf tag for all [redacted] laptops as well as provide display models for the consumer to interact with before making a purchase. Mr. [redacted] acknowledges that he currently has a 2015 model which is what he requested in his original complaint (Desired Settlement:  I would like a full refund and or exchange for a 2015 model [redacted] Pro as describe). Therefore; we are unable to honor Mr. [redacted] request to exchange his unit again without the required 15% restocking fee. Mr. [redacted] has been advised that he has until 8/5/16 to return/exchange his unit with the required restocking fee before the time-frame expires. If we may be of further assistance, Mr. [redacted] may contact us at 1-866-765-1513.   Kind regards, Dyeisha [redacted]Customer Relations

Thank you for the opportunity to respond to [redacted] concerns regarding account [redacted]  [redacted] stated he believes his cash-option should be honored due to a delay in delivery.   According to our records, [redacted] signed a 32-month retail installment contract on June 14,...

2015.  That contract included our 12-month no-interest financing promotion (“cash-option”). Due to a delivery delay, [redacted] received his product on August 6, 2015.  Conn’s has agreed to honor [redacted] request to honor the “cash-option” and close the account.  We ask that [redacted] please allow 10-14 business days for processing.  [redacted] will receive an account close-out letter once the maintenance has been completed and the account is closed.    Conn’s values [redacted] as a customer and sincerely apologizes for any inconvenience he has experienced due to this matter.   Thank you, Cheryle S[redacted]

I was unaware of that and I find it rediculous for me to pay over 4 grand for 2 couches, 2 tables, and a rug. I am a single mother barely making ends meet and I do not plan on paying such a high rate because the way the sales woman described it to me she made it seem like it would be interest free. So my question is is there any way to return the furniture and stop making these payments without effecting my credit? I bought the protection plan on the couches and would like to just return my purchase if its possible to do so without hurting my credit.  Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,

Revdex.com:
This letter is to inform you that Conn's Home Plus has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/1/2017 and assigned ID [redacted].
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  Conns in fact does have the [redacted] dvd player since I was there personally two day ago. I think this should no longer take much more time since it is very simple as the ad does not say floor model only. Since the begining there has been nothing but lies from first saying there was no ad of such in the store when in reality there was. To have gone through being hung up twice when I called is of poor customer services. And now on top of that you dont want to honer the ad as it does not say the price is for the used one and having more in stock in a box. This is not my as the customers fault as to Conns not teaching the specific employees to set out ads while not stateing specifics as this is pure false advertisment!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  
In response to the Negative Marks on my Credit. I disagree as I stated to your company ahead of time that If your company did not repair the chair or replace it in a timely matter, I would no longer pay on it as the product you sold was defective. Your company caused this problem not me. I should have never had to pay for something that was sold to me defective. Your company should have made this right 11 months ago.Secondly I received a Partial Refund check on 11/14/2017 for 156.22 short by 100.00. Its extremely frustrating that your company cannot get things right. I would like a full Refund. I have never been so stressed out over a product. Perhaps I should secure an attorney for emotional damages. 
Regards,

Thank you for the opportunity to respond to Mrs. [redacted]’ complaint. Our records show on 9/18/15, Mrs. [redacted] purchased an [redacted] and elected to purchase a 37-month Repair Service Agreement Plan. We show Mrs. [redacted] signed a 32-month retail installment contract agreeing and...

acknowledging that she was aware her previous account with the remaining balance of $678.17 would be combined with her new purchase. According to our records and Mrs. [redacted] signed contract, her Conn’s account is accurate and does not require adjustments at this time. We researched Mrs. [redacted]’ service history and found that she contacted our service department on 12/31/16 stating her [redacted] is not functioning properly. We received Mrs. [redacted]’ unit in service on 1/10/16; upon inspection, the serviceman found the unit suffered a system crash. The technician reinstalled the operations system, and the system passed all diagnostic tests. Our records show Mrs. [redacted] picked her [redacted] from her local Conn’s on 1/13/17. We sincerely apologize for any inconvenience Mrs. [redacted] may have experienced as a result of the delay. If we may be of further assistance, Mrs. [redacted] may contact us at 1-877-325-1252. Kind regards, Dyeisha W[redacted]

Thank you for the opportunity to respond to Mr. [redacted] complaint. Our records show on8/30/16, Mr. [redacted] purchase two [redacted] mattresses and two [redacted] which was delivered on8/31/16.   We researched Mr. [redacted]’s complaint and found he...

contacted our service department on10/1/16stating the right base does not lift and the functions were not working. A service appointment was scheduled for10/6/16; during the inspection the serviceman found the leg and headrest motor not working and the control module box is not sending signals to the head and foot motor. As required by the manufacture for all [redacted] adjustable bases; the serviceman’s findings were forwarded to the manufacturer in order to process a claim for an exchange. We show Mr. [redacted] contacted our customer service department on10/21/16to express his dissatisfaction with the response time from the manufacturer and requested an immediate exchange. Conn’s agreed to issue an even exchange as gesture of goodwill in order to expedite the process. Our records show Mr. [redacted] new base was delivered and received in good order on10/27/16.   We sincerely apologize for any inconvenience Mr. [redacted] experienced as a result of the delay   If we may be of further assistance, Mr. [redacted]  may contact us at1-877-765-1513.     Kind regards,   Dyeisha [redacted]

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on12/18/13, Mrs. [redacted] purchased a [redacted] washer and dryer and elected to purchase a 48-month Repair Service Agreement Plan.   We researched Mrs. [redacted] complaint and found she contacted our service...

department on8/4/16stating her dryer was not drying her clothes. Mrs. [redacted] service appointment was scheduled with a 3rd party certified technician due to her location. The service provider stated they attempted to contact Mrs. [redacted] on several occasions using the phone number on file but was unsuccessful. Our records show Mrs. [redacted] contacted the service department on8/17/16to get an update regarding her appointment but was advised the technician was unable to reach her on the number listed. Mrs. [redacted] provided an alternate contact number and the information was forwarded to the service provider to schedule an appointment. We show Mrs. [redacted] is currently scheduled for service on 8/30/16; once the technician assess the dryer we can determine what further actions are required.   We sincerely apologize for any inconvenience Mrs. [redacted] experienced as a result of the delay.   If we may be of further assistance, Mrs. [redacted] may contact us at1-866-765-1513.   Kind regards, Dyeisha [redacted]

Thank you for the opportunity to respond to Mrs. [redacted]’s complaint. We were unable to locate Mrs. [redacted]’s account with the information provided. We attempted to contact Mrs. [redacted] on 3/22/17 and 3/23/17 to discuss her concerns but were unsuccessful and left a voice message to return our call. Mrs....

[redacted] may contact us at 1-866-765-1513 for further assistance.   Kind regards, Dyeisha W[redacted]Customer Relations 1-866-765-1513