Alan J. Slobodnik, M.S.W.

Thank you for the opportunity to respond to Mr***’s complaintOur records show on July 29, 2016, Mr [redacted] purchased a [redacted] refrigerator and elected to purchase a 48-month Repair Service Agreement We researched Mr***’s service history and found he contacted us on August 18, stating the third small door did not close all the wayA service appointment was scheduled for August 18, 2016; during the inspection the technician a door gasket and bracket assembly was needed to complete repairsOnce we received the parts the technician was scheduled to install them on September 8, After installing the new parts the technician found the door needed to be replacedConn’s HomePlus agreed to issue an even exchange due to the multiple repair attempts within days of purchaseMr [redacted] has been contacted to scheduled delivery for his new refrigeratorWe sincerely apologize for any inconvenience Mr [redacted] experienced as a result of the delay If we may be of further assistance, Mr [redacted] may contact us at 1-866-765- Kind regards, Dyeisha W [redacted]

Thank you for the opportunity to respond to Mrs [redacted] ’s complaintAfter further research of Mrs [redacted] ’s complaint, Conn’s has agreed to honor her request to return the entertainment center and process the credit to her accountMrs [redacted] will be contacted by our delivery team to schedule an appointment to pick up the unitOnce we received the unit, we will process the credit to her accountWe appreciate Mrs [redacted] for bringing her concerns to our attention and we sincerely apologize for any inconvenience experienced during this processIf we may be of further assistance, Mrs [redacted] may contact us at 1-877-325-Kind regards, Dyeisha [redacted]

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to the concerns Ms [redacted] has regarding account(s) [redacted] We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that recordOur contact information is located on Ms [redacted] ’s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letterAs a reminder, she may contact Conn’s regarding questions about her purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Ms [redacted] stated in her complaint that: she paid her account balance in full; the account did not close; and she would like the account closedOur investigation reveals that: Ms [redacted] paid her account balance in full on August 31, 2017; due to a system issue the account did not close; and Conn’s is working diligently to close the account According to our records, Ms [redacted] signed a 34-month promissory note and security agreement on March 19, Ms [redacted] paid her account balance in full on August 31, 2017; however, due to a system issue the account did not closeWe have identified the system issue and developed a short-term manual process until the systemic remedy is installed and we are in the process of closing Ms [redacted] ’s account We ask that Ms [redacted] please allow 10-business days for the account to closeConn’s values Ms [redacted] as a customer and apologizes for any inconvenience she experienced due to this matter

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me It appears Conn's attempted to dial my OLD number and might of have been the reason I could not be reachedI accept this resolution of this credit being applied to my account Thank you

Thank you for the opportunity to respond to Mrs [redacted] complaintOur records show on 6/8/15, Mrs [redacted] purchased a Frigidaire gas range with purchase a 48-month Repair Service Agreement and elected to purchase Conn’s natural gas installation service Mrs [redacted] range was delivered and successfully installed on 6/10/ We researched Mrs [redacted] ’s complaint and found she contacted our service department on 8/10/15, stating there was a gas smell coming from the rangeA service appointment was scheduled with a 3rd party certified technician for 8/18/15; however during the inspection the technician reported he was unable to duplicate the problemOur records show Mrs [redacted] contacted the service provider directly because she continued to have an issue with the range and was scheduled to have the technician re-assess the unit on 8/21/During the inspection the technician found parts were needed to complete repairsWe show the parts were received and installed on 8/31/15; the technician tested the unit and reported the range is functioning properlyOur service department has attempted to contact Mrs [redacted] to ensure repairs were completed to her satisfaction but have been unsuccessful in their attempts and left a voice message to return our call At this time we are unable to honor Mrs [redacted] request for an exchange; based on the technician’s report repairs have been successfully completedIf Mrs [redacted] is in need of service she may contact our Service Department at [redacted] We sincerely apologize for any inconvenience Mrs [redacted] experienced during this process If we may be of further assistance, Mrs [redacted] may contact Customer Service at [redacted] Kind regards, Dyeisha W [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, The Purchase itself was not in my name as I stated, It is under [redacted] I paid for the installPlease search and you will findWe made our first payment yesterday [redacted] made it as I REFUSE to go in the store.Thank you for your help.Regards, ***

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms [redacted] ’s concernWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com We researched Ms [redacted] ’s complaint and found that she was contacted by upper management and we were able to reach a mutual agreement regarding her concernsWe were able to confirm that Ms [redacted] ’s sleeper sofa was damaged during the delivery and agreed to issue a concession for damagesWe also agreed to issue a credit for damages to her washer and dryerMs [redacted] has agreed to the concession offered and has been made aware that we will mail her a check refund for $to the address she provided We sincerely apologize for any inconvenience Ms [redacted] experienced during this process Conn’s values Ms [redacted] as our customer and appreciates her for bringing this matter to our attention Sincerely, Conn’s Inc

Thank you for the opportunity to respond to Mrs. [redacted] ’ complaint. Our records show onMay 29, 2016, Mrs. [redacted] purchased a [redacted] washer and dryer which came with a 1-year limited manufacturer’s warranty; no additional coverage was purchased with Conn’s. We researched Mrs. [redacted] ’... complaint and found she contacted our service department onOctober 26, 2016; stating her dryer was not heating or spinning. Mrs. [redacted] ’ has re-located to an area that Conn’s does not currently service therefore we contacted the manufacturer on her behalf to schedule an appointment. We were informed that a provider was not immediately available and that [redacted] would contact Mrs. [redacted] ’ to schedule an appointment. Mrs. [redacted] was informed that she would need to contact the manufacturer directly at1-800-726-7864 for further assistance. Conn’s would like to apologize to Mrs. [redacted] ’ for any inconvenience she may have been caused. At this time we are unable to honor Mrs. [redacted] request; we have included a copy of Mrs. [redacted] ’ invoice for her records and proof of purchase that may be needed by the manufacturer. Kind regards, Kathryn [redacted] Customer Relations

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I have received no calls from connsIf they have contacted me they have left no voicemail for me to call them back This does not satisfy me like I have stated For spending this much with a company and getting a faulty TV I feel that an exchange is warranted but it seems as if Conns is more worried about losing a few hundred dollars than they are satisfying their customers that would have otherwise continued to spend money with them Since they do not want to fix the issue not only will I not buy from them but I will also do everything I cant to make sure no one purchases anything from them Social media and reviews online will reflect my thoughts of this company They are exactly what they call themselves....CONNS Regards, [redacted]

Thank you for the opportunity to respond to Mrs [redacted] ’s complaintWe researched Mrs [redacted] ’s complaint and found that her issue is listed under a different customer’s accountAlthough we are unable to discuss any account with Mrs [redacted] , we will mail the account holder our response regarding this matter to the address we have listed on fileIf we may be of further assistance, Mrs [redacted] may have the account holder contact us at1-866-765-Kind regards, Dyeisha W [redacted]

Thank you for the opportunity to respond to Ms [redacted] ’s concerns regarding account *** Ms [redacted] stated she made payment arrangements on her account; however, we continued to call According to our records, Ms [redacted] signed a 12-month retail installment contract on June 11, She agreed to have her minimum monthly payment due on the 20th of each month When a payment is late, we routinely begin call attempts to the telephone numbers provided on the credit application, as a reminder to ensure payments will be made timelyIt is practice for our company to begin call attempts to assist consumers from falling behind on their accountMs [redacted] may pay on-line, in her local Conn's store, by mail, or over the phone if it is more convenient for her, before the due dateAdditionally, if Ms [redacted] ’s pay date has changed, she may benefit from requesting a change of her due date each monthWe ask that she contact us if she would find this beneficial Conn’s respectfully disagrees that payment arrangements were made on Ms [redacted] ’s account, as she disconnected the call before the agent could verify her information and process a promise to pay on the account Although Conn’s would prefer to keep the lines of communication open, we have placed a cease communications on the telephone numbers associated with Ms [redacted] ’s account We value Ms [redacted] as a customer and appreciate her for bringing her concerns to our attention Thank you,Cheryle S [redacted]

Thank you again for the opportunity to respond to Ms [redacted] 's concerns As stated in our previous response we will need a full running bank statement in order to research the matter further Again, Conn's values Ms [redacted] as a customer and appreciates her for bringing her concerns to our attention

Thank you for the opportunity to respond to Mrs [redacted] complaint Our records show on 9/18/10, [redacted] purchased a [redacted] electric dryer with a 48-month Repair Service Agreement which has expired as of 9/29/ We researched Mrs [redacted] complaint and found the last service call that was placed on [redacted] dryer prior to her recent call was on 9/20/ [redacted] contacted us on 7/8/15; stating her dryer was not tumbling or heating up [redacted] was advised her dryer was no longer covered under warranty and she would need to pay trip charge to have a technician come out to assess her unit She agreed to the charge and a service call was set up upon inspection the technician found the fuse needed to be replaced; the part was replaced the same day, repairing the dryer If we may be of further assistance, [redacted] may contact our Customer Service department at [redacted] Kind regards, Jana A [redacted]

Thank you again for the opportunity to respond to Ms [redacted] ' concerns regarding accounts [redacted] and [redacted] We have attached a copy of the payment histories for each account The insurance credit was applied to account [redacted] on January 8, Ms [redacted] also received a credit to each account for the delivery charge in the amount of $ These credits add up to the $that was agreed uponConn's values Ms [redacted] as a customer and appreciates her for brining her concerns to our attention

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to MrTarlton’s concernsWe have more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record As a reminder, MrTarlton may contact Conn’s regarding questions about your purchase by calling our Customer Service Helpdesk at [redacted] , or online at [redacted] MrTarlton has stated in his complaint: We loaded his television into his car without a box, and when got home he noticed the unit was damaged; He purchased accidental coverage on his TV and contacted us for an exchange but was denied; and He is requesting an exchange Our investigation reveals that: MrTarlton was made aware prior to loading his television that the box was too large and would not fit in his carAt MrTarlton’s request, the television was removed from the box, and he signed his pickup slip acknowledging the item was received in good condition; MrTarlton purchased accidental damage coverage on his original televisionHowever; the warranty coverage did not transfer to the new unit at the time of the reported damage; and We have agreed to exchange MrTarlton’s television under the terms and condition of the Return Service Agreement Plan that was purchased on the original unit We reviewed MrTarlton’s complaint and found that his insurance claim was approved on 9/20/to re-select a new television for up to [redacted] We show MrTarlton initiated his replacement on 9/27/and reselected a [redacted] MrTarlton elected to pick up his television from his local Conn’s that same day and signed his pickup slip acknowledging that the item was inspected and received in good condition Our records show MrTarlton contacted us later that same day stating that his television was damaged during transit and requested to exchange the unitMrTarlton was informed that his new television did not have accidental damage coverageTherefore, we are unable to exchange the unit However; after further review, our records show that the warranty from the original television purchased did not transfer to the new unit during the time MrTarlton contacted us regarding damagesOur records show the new television should have had accidental damage coverage until [redacted] Therefore; we have agreed to exchange MrTarlton’s television under the terms and condition of the Repair Service Agreement PlanMrTarlton may visit his nearest Conn’s to initiate his exchange We sincerely apologize for any inconvenience MrTarlton experienced during this process Conn’s values MrTarlton as a customer and appreciate him for bringing his concerns to our attention Sincerely, Customer Relations Conn’s Inc

Thank you for the opportunity to respond to Mrs [redacted] complaint Our records show on 2/16/15, Mrs [redacted] purchased a [redacted] 65” Curved UHD 4K Smart TV model ( [redacted] ) with a 49-month Repair Service Agreement w/Accidental Damage on invoice [redacted] After researching Mrs [redacted] complaint we found an exchange was approved on 7/08/for Mrs [redacted] to replace her [redacted] 65” TV Mrs [redacted] exchange was submitted and approved under the Terms and Conditions of the Repair Service Agreement; she was issued a credit up to the original amount paid which was $2,to reselect Our records show Mrs [redacted] initiated her exchange on 7/10/16; Mrs [redacted] elected a [redacted] 65” Curved SUHD 4K Smart TV model ( [redacted] ), a 25-month Repair Service Agreement w/Accidental Damage and a Monster HDMI cable totaling $3,on invoice [redacted] Mrs [redacted] was not charged an additional $2,because it was previously financed on her original invoice [redacted] ; however Mrs [redacted] did pay $for the difference in price of the TV, RSA Plan, and Monster cable purchased Mrs [redacted] financed the difference of $with [redacted] *** We show Mrs [redacted] elected to have her TV delivered; which was completed on 7/11/At this time we are unable to honor Mrs [redacted] request to credit her account Mrs [redacted] was approved for an exchange and the exchange was initiated on 7/10/ Mrs [redacted] Conn’s account was not paid in full; therefore any remaining balance Mrs [redacted] is still responsible If we may be of further assistance, Mrs [redacted] may contact our Customer Service Department at 1-877-358-Kind regards, Jana [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Tuesday, July 25, 3:PMSubject: please reopen caseID # [redacted] - Conn's Home PlusThe issue has not been resolved, I have been without a refrigerator for over days I have requested them to credit my account and pick up an unrepairable.refrigerator and I will not do business with them again due to how they have poorly handled the situationI responded late for an update on this matter because I was trying to get this matter resolved but was unable to

Thank you for the opportunity to respond to [redacted] complaint. Our records show on 6/22/15, [redacted] purchased a [redacted] and [redacted] Queen box spring that comes with a limited manufacturer’s warranty. [redacted] mattress and box spring was delivered and received in... good order on 6/24/15.We reviewed [redacted] complaint and found he contacted our Customer Service department on 7/16/14 stating he wanted to return his mattress because he was having back pains. [redacted] was informed that although Conn’s has a No Return or Exchange Policy on furniture/mattresses; his mattress does qualify for an exchange under the manufacturer’s 120-day Comfort In-Home Trial. [redacted] was educated as part of the trial offer, the mattress must be in the customer’s home for 30 nights to adjust to the comfort level. As listed on [redacted] 120-day In-Home Trial which can be found on the manufacturer’s and Conn’s website: This trial program is offered exclusively by [redacted] to their retail partners, allowing you to experience your new [redacted] in your home for up to 120 days - and still exchange or return it if you are not completely satisfied*. Once your [redacted] is delivered and set up in your home, sleep on it for a minimum of 30 nights to adjust to a new level of comfort and support. If you are not completely satisfied after the first 30 nights, contact your [redacted] retailer to discuss your options. [redacted] has been informed that he may return or exchange his mattress anytime after 7/24/15 while still under the 120-day trial offer but the box spring is excluded and does not qualify.Although we are unable to honor [redacted] request; he does have the option to return/exchange his mattress only after 30 nights in his home. We sincerely apologize for any inconvenience [redacted] experienced during this process.If we may be of further assistance, [redacted] may contact our Customer Service department at [redacted] Kind regards, Dyeisha W [redacted] Customer Relations 8/3/2015

Thank you for the opportunity to respond to Mrs [redacted] ’s complaint We researched Mrs [redacted] ’s complaint and found her issue has been addressed and resolved Mrs [redacted] ’s complaint was escalated to upper management and Conn’s has agreed to exchange her refrigerator Mrs [redacted] was contacted and advised of her exchange approval; she was issued a credit up to the original amount paid which was $to re-select a new refrigerator Mrs [redacted] was advised to visit her nearest Conn’s to initiate the exchange and schedule delivery Again, we sincerely apologize to Mrs [redacted] for any inconvenience she has experienced during this process In regards to Mrs [redacted] ’s property damage; she has been informed a member from our Risk Management Team will be contacting her within the next 24-business hours If we may be of further assistance, Mrs [redacted] may contact our Customer Service department at 1- [redacted] Kind regards, [redacted]