Alan J. Slobodnik, M.S.W.

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms [redacted] ’s concernWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com We researched Ms [redacted] ’s complaint and found that she was contacted by upper management and we were able to reach a mutual agreement regarding her concernsWe were able to confirm that Ms [redacted] ’s sleeper sofa was damaged during the delivery and agreed to issue a concession for damagesWe also agreed to issue a credit for damages to her washer and dryerMs [redacted] has agreed to the concession offered and has been made aware that we will mail her a check refund for $to the address she provided We sincerely apologize for any inconvenience Ms [redacted] experienced during this process Conn’s values Ms [redacted] as our customer and appreciates her for bringing this matter to our attention Sincerely, Conn’s Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I have received no calls from connsIf they have contacted me they have left no voicemail for me to call them back This does not satisfy me like I have stated For spending this much with a company and getting a faulty TV I feel that an exchange is warranted but it seems as if Conns is more worried about losing a few hundred dollars than they are satisfying their customers that would have otherwise continued to spend money with them Since they do not want to fix the issue not only will I not buy from them but I will also do everything I cant to make sure no one purchases anything from them Social media and reviews online will reflect my thoughts of this company They are exactly what they call themselves....CONNS Regards, [redacted]

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to the concerns Ms [redacted] has regarding account(s) [redacted] We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that recordOur contact information is located on Ms [redacted] ’s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letterAs a reminder, she may contact Conn’s regarding questions about her purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Ms [redacted] stated in her complaint that: she paid her account balance in full; the account did not close; and she would like the account closedOur investigation reveals that: Ms [redacted] paid her account balance in full on August 31, 2017; due to a system issue the account did not close; and Conn’s is working diligently to close the account According to our records, Ms [redacted] signed a 34-month promissory note and security agreement on March 19, Ms [redacted] paid her account balance in full on August 31, 2017; however, due to a system issue the account did not closeWe have identified the system issue and developed a short-term manual process until the systemic remedy is installed and we are in the process of closing Ms [redacted] ’s account We ask that Ms [redacted] please allow 10-business days for the account to closeConn’s values Ms [redacted] as a customer and apologizes for any inconvenience she experienced due to this matter

Thank you for the opportunity to respond to Mrs [redacted] ’s complaintAfter further research of Mrs [redacted] ’s complaint, Conn’s has agreed to honor her request to return the entertainment center and process the credit to her accountMrs [redacted] will be contacted by our delivery team to schedule an appointment to pick up the unitOnce we received the unit, we will process the credit to her accountWe appreciate Mrs [redacted] for bringing her concerns to our attention and we sincerely apologize for any inconvenience experienced during this processIf we may be of further assistance, Mrs [redacted] may contact us at 1-877-325-Kind regards, Dyeisha [redacted]

Thank you for the opportunity to respond to Mrs. [redacted] ’ complaint. Our records show onMay 29, 2016, Mrs. [redacted] purchased a [redacted] washer and dryer which came with a 1-year limited manufacturer’s warranty; no additional coverage was purchased with Conn’s. We researched Mrs. [redacted] ’... complaint and found she contacted our service department onOctober 26, 2016; stating her dryer was not heating or spinning. Mrs. [redacted] ’ has re-located to an area that Conn’s does not currently service therefore we contacted the manufacturer on her behalf to schedule an appointment. We were informed that a provider was not immediately available and that [redacted] would contact Mrs. [redacted] ’ to schedule an appointment. Mrs. [redacted] was informed that she would need to contact the manufacturer directly at1-800-726-7864 for further assistance. Conn’s would like to apologize to Mrs. [redacted] ’ for any inconvenience she may have been caused. At this time we are unable to honor Mrs. [redacted] request; we have included a copy of Mrs. [redacted] ’ invoice for her records and proof of purchase that may be needed by the manufacturer. Kind regards, Kathryn [redacted] Customer Relations

Thank you for the opportunity to respond to Mr***’s complaintOur records show on July 29, 2016, Mr [redacted] purchased a [redacted] refrigerator and elected to purchase a 48-month Repair Service Agreement We researched Mr***’s service history and found he contacted us on August 18, stating the third small door did not close all the wayA service appointment was scheduled for August 18, 2016; during the inspection the technician a door gasket and bracket assembly was needed to complete repairsOnce we received the parts the technician was scheduled to install them on September 8, After installing the new parts the technician found the door needed to be replacedConn’s HomePlus agreed to issue an even exchange due to the multiple repair attempts within days of purchaseMr [redacted] has been contacted to scheduled delivery for his new refrigeratorWe sincerely apologize for any inconvenience Mr [redacted] experienced as a result of the delay If we may be of further assistance, Mr [redacted] may contact us at 1-866-765- Kind regards, Dyeisha W [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me It appears Conn's attempted to dial my OLD number and might of have been the reason I could not be reachedI accept this resolution of this credit being applied to my account Thank you

After receiving Mr***’s last rebuttal we have made several attempts to contact him by phone however we have been unsuccessful in our attempts Since his original complaint was filed we have offered and honored the following request to resolve each of his concerns Due to a chip that was found on Mr***'s dresser at the time of delivery we offered and applied a damage concession of $to his account which he agreed to keep(See attached) At the time of delivery Mr [redacted] refused the sofa due to the damage that was found Because the items were originally close out pieces we were unable to complete the set therefore, Conn’s agreed to return both items and credit his account A credit of $was applied to his account(See attached) We offered Mr [redacted] the option to re-select another furniture set and gave him 50% off the new items as shown on the invoice attached We confirmed the lamp was also damaged upon delivery therefore we credited Mr***’s account $which was the cost of the lamp We were later able to locate the same lamp in another market; Conn’s agreed to ship the lamp directly to Mr [redacted] for free and did not charge him for the new lamp Mr [redacted] was contacted by a general contractor regarding the damage to his home; the contractor has since reported the repairs to his home have been completed and no further contact has been made Regarding Conn’s Price Guarantee when we spoke with Mr [redacted] in June we informed him that we do honor our Price Guarantee as it is stated on our website (See below) We asked Mr [redacted] to please provide a copy of the weekly print ad from an established retailer that showed the exact item; if his purchase qualified we would honor the Price guarantee Our records show as of 9/17/we still have not received a copy of the advertisement Conn’s Price Guarantee can be found on our website We want you to be confident in your purchase from Conn’sIf you find the same item advertised in the weekly print ad at an established retailer (excluding Internet-only competitors) within days of your purchase, we’ll match it*No questions, no hasslesIt’s that easy *Includes in-stock products only and those without other promotional, finance or clearance offersPrice match policy does not apply to computers Conn's cannot be held liable for any typographical or pictorial errors that may occur on this website If Mr [redacted] has any additional questions he may contact me directly at 1-800-280-ext 3277.Kind regards,Kathryn J***

Thank you for the opportunity to respond to Mrs [redacted] concerns regarding her [redacted] account Mrs [redacted] stated she was supposed to have zero percent interest on her account; however, there is interest being assessed on the account Mrs [redacted] made her purchase through [redacted] *** The purchase did not qualify for the no-interest financing promotion offered through [redacted] *** We have attached a copy of Mrs [redacted] s signed authorization accepting the terms of the financing through [redacted] *** If Mrs [redacted] has any additional questions, we ask that he contact [redacted] regarding his account, as Conn’s does not have access to any additional account information Thank you,Cheryle Simmons

Thank you for the opportunity to respond to Mrs [redacted] complaintOur records show on 6/8/15, Mrs [redacted] purchased a Frigidaire gas range with purchase a 48-month Repair Service Agreement and elected to purchase Conn’s natural gas installation service Mrs [redacted] range was delivered and successfully installed on 6/10/ We researched Mrs [redacted] ’s complaint and found she contacted our service department on 8/10/15, stating there was a gas smell coming from the rangeA service appointment was scheduled with a 3rd party certified technician for 8/18/15; however during the inspection the technician reported he was unable to duplicate the problemOur records show Mrs [redacted] contacted the service provider directly because she continued to have an issue with the range and was scheduled to have the technician re-assess the unit on 8/21/During the inspection the technician found parts were needed to complete repairsWe show the parts were received and installed on 8/31/15; the technician tested the unit and reported the range is functioning properlyOur service department has attempted to contact Mrs [redacted] to ensure repairs were completed to her satisfaction but have been unsuccessful in their attempts and left a voice message to return our call At this time we are unable to honor Mrs [redacted] request for an exchange; based on the technician’s report repairs have been successfully completedIf Mrs [redacted] is in need of service she may contact our Service Department at [redacted] We sincerely apologize for any inconvenience Mrs [redacted] experienced during this process If we may be of further assistance, Mrs [redacted] may contact Customer Service at [redacted] Kind regards, Dyeisha W [redacted]

Thank you for the opportunity to respond to Mr***’s complaintOur records show on 7/07/16, Mr [redacted] purchased a [redacted] bed which consisted of three pieces (headboard, footboard, and rails) with a 36-month Furnituregard Plan on all three pieces, a [redacted] Tropic Water queen mattress that came with a limited manufacturer’s warranty, a [redacted] queen box spring that came with a limited manufacturer’s warranty, a [redacted] mocha reclining loveseat and recliner that came with a limited 1-year manufacturer’s warranty on both pieces, and a [redacted] power recliner with a 36-month Furnituregard PlanMr [redacted] was provided a copy of Conn’s Return & Exchange Policy at the time of purchase which states:No Returns or Exchanges on -Furniture, mattresses, décor & accessories unless inspected by a Conn’s Service Technician and found to have a manufacturer’s defect**Mr [redacted] elected to have his items delivered; which was completed on 7/09/After researching Mr***’s complaint we found he contacted us on 7/20/regarding his [redacted] power recliner; stating the unit was damaged during deliveryAfter reviewing Mr***’s service history we found an exchange was approved to replace his reclinerOur records indicate Mr***’s new recliner was delivered and received on8/10/16in good orderIn regards to Mr [redacted] returning his bed frame; Conn’s has a No Return & Exchange Policy on Furniture, mattresses, décor & accessoriesTherefore, we are unable to honor Mr***’s request to return his bed frameIf we may be of further assistance, Mr [redacted] may contact our Customer Service Department at 1-877-358-Kind regards, Jana [redacted] Customer Relations

Thank you again for the opportunity to respond to Ms [redacted] 's concerns As stated in our previous response we will need a full running bank statement in order to research the matter further Again, Conn's values Ms [redacted] as a customer and appreciates her for bringing her concerns to our attention

Thank you for the opportunity to respond to Mrs [redacted] complaint Our records show on 2/16/15, Mrs [redacted] purchased a [redacted] 65” Curved UHD 4K Smart TV model ( [redacted] ) with a 49-month Repair Service Agreement w/Accidental Damage on invoice [redacted] After researching Mrs [redacted] complaint we found an exchange was approved on 7/08/for Mrs [redacted] to replace her [redacted] 65” TV Mrs [redacted] exchange was submitted and approved under the Terms and Conditions of the Repair Service Agreement; she was issued a credit up to the original amount paid which was $2,to reselect Our records show Mrs [redacted] initiated her exchange on 7/10/16; Mrs [redacted] elected a [redacted] 65” Curved SUHD 4K Smart TV model ( [redacted] ), a 25-month Repair Service Agreement w/Accidental Damage and a Monster HDMI cable totaling $3,on invoice [redacted] Mrs [redacted] was not charged an additional $2,because it was previously financed on her original invoice [redacted] ; however Mrs [redacted] did pay $for the difference in price of the TV, RSA Plan, and Monster cable purchased Mrs [redacted] financed the difference of $with [redacted] *** We show Mrs [redacted] elected to have her TV delivered; which was completed on 7/11/At this time we are unable to honor Mrs [redacted] request to credit her account Mrs [redacted] was approved for an exchange and the exchange was initiated on 7/10/ Mrs [redacted] Conn’s account was not paid in full; therefore any remaining balance Mrs [redacted] is still responsible If we may be of further assistance, Mrs [redacted] may contact our Customer Service Department at 1-877-358-Kind regards, Jana [redacted]

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms [redacted] ’ concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Ms [redacted] has stated in the complaint: She contacted us for service on her washer, but we have not been able to find a technician to inspect the unit; Our investigation reveals that: Due to Ms [redacted] location, there was a delay scheduling her initial service appointment Our records show on 11/30/16, Ms [redacted] purchased a [redacted] washer and elected to purchase a 48-month Repair Service Agreement Plan We researched Ms [redacted] complaint and found that she contacted our service department on 10/2/stating that her washer displayed an error code and will not complete the cycleOur records show we did not have a service provider in Ms [redacted] area which caused a delay scheduling her initial appointmentTherefore; we reached out to the manufacturer to schedule Ms [redacted] an inspection in attempts to expedite her repair needsBased on the manufacturer, we were informed that Ms [redacted] is currently scheduled with a 3rd party technician and parts have been ordered to complete the repairsMs [redacted] has been contacted and made aware that once the provider receives the parts, she will be contacted to schedule installation We sincerely apologize for any inconvenience Ms [redacted] experienced as a result of the service delay Conn’s valued Ms [redacted] as a customer and appreciated him for bringing this matter to our attentionSincerely, Conn’s Inc

Thank you for the opportunity to respond to Mrs [redacted] complaint Our records show on 9/18/10, [redacted] purchased a [redacted] electric dryer with a 48-month Repair Service Agreement which has expired as of 9/29/ We researched Mrs [redacted] complaint and found the last service call that was placed on [redacted] dryer prior to her recent call was on 9/20/ [redacted] contacted us on 7/8/15; stating her dryer was not tumbling or heating up [redacted] was advised her dryer was no longer covered under warranty and she would need to pay trip charge to have a technician come out to assess her unit She agreed to the charge and a service call was set up upon inspection the technician found the fuse needed to be replaced; the part was replaced the same day, repairing the dryer If we may be of further assistance, [redacted] may contact our Customer Service department at [redacted] Kind regards, Jana A [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Tuesday, July 25, 3:PMSubject: please reopen caseID # [redacted] - Conn's Home PlusThe issue has not been resolved, I have been without a refrigerator for over days I have requested them to credit my account and pick up an unrepairable.refrigerator and I will not do business with them again due to how they have poorly handled the situationI responded late for an update on this matter because I was trying to get this matter resolved but was unable to

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to MrTarlton’s concernsWe have more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that record As a reminder, MrTarlton may contact Conn’s regarding questions about your purchase by calling our Customer Service Helpdesk at [redacted] , or online at [redacted] MrTarlton has stated in his complaint: We loaded his television into his car without a box, and when got home he noticed the unit was damaged; He purchased accidental coverage on his TV and contacted us for an exchange but was denied; and He is requesting an exchange Our investigation reveals that: MrTarlton was made aware prior to loading his television that the box was too large and would not fit in his carAt MrTarlton’s request, the television was removed from the box, and he signed his pickup slip acknowledging the item was received in good condition; MrTarlton purchased accidental damage coverage on his original televisionHowever; the warranty coverage did not transfer to the new unit at the time of the reported damage; and We have agreed to exchange MrTarlton’s television under the terms and condition of the Return Service Agreement Plan that was purchased on the original unit We reviewed MrTarlton’s complaint and found that his insurance claim was approved on 9/20/to re-select a new television for up to [redacted] We show MrTarlton initiated his replacement on 9/27/and reselected a [redacted] MrTarlton elected to pick up his television from his local Conn’s that same day and signed his pickup slip acknowledging that the item was inspected and received in good condition Our records show MrTarlton contacted us later that same day stating that his television was damaged during transit and requested to exchange the unitMrTarlton was informed that his new television did not have accidental damage coverageTherefore, we are unable to exchange the unit However; after further review, our records show that the warranty from the original television purchased did not transfer to the new unit during the time MrTarlton contacted us regarding damagesOur records show the new television should have had accidental damage coverage until [redacted] Therefore; we have agreed to exchange MrTarlton’s television under the terms and condition of the Repair Service Agreement PlanMrTarlton may visit his nearest Conn’s to initiate his exchange We sincerely apologize for any inconvenience MrTarlton experienced during this process Conn’s values MrTarlton as a customer and appreciate him for bringing his concerns to our attention Sincerely, Customer Relations Conn’s Inc

Thank you for the opportunity to respond to Mrs [redacted] complaintOur records show on 4/22/16, Mr [redacted] purchased a [redacted] dishwasher which comes with a 1-year limited manufacturer’s warranty; no additional coverage was purchased with Conn’sWe researched Mrs [redacted] complaint and found on 8/1/16, the manufacturer approved Mr [redacted] for an exchange on his dishwasher due to repair delayOur records show we no longer carried the same model Mr [redacted] originally purchased therefore; he was approved an in-store credit for up to $(which is the original amount paid) to re-select a new dishwasherWe show Mr [redacted] elected a different [redacted] dishwasher for $which was delivered and received in good order on 8/5/Although Mrs [redacted] is outside of our Return and Exchange policy period, Conn’s has agreed to issue a refund for the difference as a gesture of goodwillWe have submitted a credit of $to be processed to Mr [redacted] account; please allow 7-business days for the credit to postIf we may be of further assistance, Mrs [redacted] may contact us at 1-866-765-Kind regards, Dyeisha [redacted]

Thank you for the opportunity to respond to Mrs [redacted] ’s complaint We researched Mrs [redacted] ’s complaint and found her issue has been addressed and resolved Mrs [redacted] ’s complaint was escalated to upper management and Conn’s has agreed to exchange her refrigerator Mrs [redacted] was contacted and advised of her exchange approval; she was issued a credit up to the original amount paid which was $to re-select a new refrigerator Mrs [redacted] was advised to visit her nearest Conn’s to initiate the exchange and schedule delivery Again, we sincerely apologize to Mrs [redacted] for any inconvenience she has experienced during this process In regards to Mrs [redacted] ’s property damage; she has been informed a member from our Risk Management Team will be contacting her within the next 24-business hours If we may be of further assistance, Mrs [redacted] may contact our Customer Service department at 1- [redacted] Kind regards, [redacted]