Alan J. Slobodnik, M.S.W.

Thank you for the opportunity to respond to [redacted] complaint regarding a purchase made under the name [redacted] Our records show on Roman 11/22/14, [redacted] purchased a United Furniture ( [redacted] ***) furniture set which consisted of two pieces (right front sofa and left front sofa) with a 48-month Furnituregard Plan on both pieces [redacted] signed invoice indicates at the time of purchase he acknowledged he was provided a copy of the Furnituregard Plan brochure and that he understood the coverage associated with the product(s) [redacted] elected to have his furniture delivered; we show [redacted] signed his delivery ticket acknowledging his furniture was delivered and received on 11/23/in good order [redacted] 's signature on his delivery ticket acknowledges he thoroughly inspected his merchandise for damages for an exchange or price concession would not be authorized for damage discovered after the delivery After researching [redacted] complaint we found [redacted] contacted our service department on 12/16/(23-days) after delivery was complete; stating the left sofa corner was ripped A service call was scheduled for 1/03/15; during the inspection the serviceman found the sofa had a tear on the top left facing corner and found some staples under the front sticking out The serviceman removed the staples; however he was not able to repair the tear After reviewing the pictures which are included in our response we found the reported damage is noticeable and would have been found at the time of delivery The damages shown appear to be the result of a possible collision with another object [redacted] was contacted on 1/15/and was informed the reported damages discovered (the tearing of the material) was not covered under the Terms and Conditions of the Furnituregard Plan Please see SECTION (15) WHAT IS NOT COVERED: Letter (*) and Letter (*) As of 5/29/15, we do not show where [redacted] has contacted our service department regarding any further repairs on their furniture At this time we are unable to honor [redacted] request to exchange her furniture If we may be of further assistance, [redacted] may contact our Customer Service Department at [redacted] Kind regards, Jana A [redacted]

Thank you for the opportunity to respond to Mr***’s complaintOur records show on 7/07/16, Mr [redacted] purchased a [redacted] bed which consisted of three pieces (headboard, footboard, and rails) with a 36-month Furnituregard Plan on all three pieces, a [redacted] Tropic Water queen mattress that came with a limited manufacturer’s warranty, a [redacted] queen box spring that came with a limited manufacturer’s warranty, a [redacted] mocha reclining loveseat and recliner that came with a limited 1-year manufacturer’s warranty on both pieces, and a [redacted] power recliner with a 36-month Furnituregard PlanMr [redacted] was provided a copy of Conn’s Return & Exchange Policy at the time of purchase which states:No Returns or Exchanges on -Furniture, mattresses, décor & accessories unless inspected by a Conn’s Service Technician and found to have a manufacturer’s defect**Mr [redacted] elected to have his items delivered; which was completed on 7/09/After researching Mr***’s complaint we found he contacted us on 7/20/regarding his [redacted] power recliner; stating the unit was damaged during deliveryAfter reviewing Mr***’s service history we found an exchange was approved to replace his reclinerOur records indicate Mr***’s new recliner was delivered and received on8/10/16in good orderIn regards to Mr [redacted] returning his bed frame; Conn’s has a No Return & Exchange Policy on Furniture, mattresses, décor & accessoriesTherefore, we are unable to honor Mr***’s request to return his bed frameIf we may be of further assistance, Mr [redacted] may contact our Customer Service Department at 1-877-358-Kind regards, Jana [redacted] Customer Relations

Thank you for the opportunity to respond to Mrs [redacted] complaintOur records show on 4/22/16, Mr [redacted] purchased a [redacted] dishwasher which comes with a 1-year limited manufacturer’s warranty; no additional coverage was purchased with Conn’sWe researched Mrs [redacted] complaint and found on 8/1/16, the manufacturer approved Mr [redacted] for an exchange on his dishwasher due to repair delayOur records show we no longer carried the same model Mr [redacted] originally purchased therefore; he was approved an in-store credit for up to $(which is the original amount paid) to re-select a new dishwasherWe show Mr [redacted] elected a different [redacted] dishwasher for $which was delivered and received in good order on 8/5/Although Mrs [redacted] is outside of our Return and Exchange policy period, Conn’s has agreed to issue a refund for the difference as a gesture of goodwillWe have submitted a credit of $to be processed to Mr [redacted] account; please allow 7-business days for the credit to postIf we may be of further assistance, Mrs [redacted] may contact us at 1-866-765-Kind regards, Dyeisha [redacted]

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms [redacted] ’ concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Ms [redacted] has stated in the complaint: She contacted us for service on her washer, but we have not been able to find a technician to inspect the unit; Our investigation reveals that: Due to Ms [redacted] location, there was a delay scheduling her initial service appointment Our records show on 11/30/16, Ms [redacted] purchased a [redacted] washer and elected to purchase a 48-month Repair Service Agreement Plan We researched Ms [redacted] complaint and found that she contacted our service department on 10/2/stating that her washer displayed an error code and will not complete the cycleOur records show we did not have a service provider in Ms [redacted] area which caused a delay scheduling her initial appointmentTherefore; we reached out to the manufacturer to schedule Ms [redacted] an inspection in attempts to expedite her repair needsBased on the manufacturer, we were informed that Ms [redacted] is currently scheduled with a 3rd party technician and parts have been ordered to complete the repairsMs [redacted] has been contacted and made aware that once the provider receives the parts, she will be contacted to schedule installation We sincerely apologize for any inconvenience Ms [redacted] experienced as a result of the service delay Conn’s valued Ms [redacted] as a customer and appreciated him for bringing this matter to our attentionSincerely, Conn’s Inc

Thank you for the opportunity to respond to Mrs [redacted] ’s complaintOur records show on 10/25/15, Mrs [redacted] purchased a [redacted] washer and dryer and elected to purchase a 24-month Repair Service AgreementMrs [redacted] ’s products were delivered and received in good order on 11/1/ We researched Mrs [redacted] ’s complaint and found she contacted our service department on 12/7/stating the washer was not agitating or spinningA service appointment was originally scheduled for 12/9/however; Mrs [redacted] re-scheduled her appointment for 12/13/During the inspection the technician found parts were needed to repairOnce the parts were received Mrs [redacted] was scheduled for installation on 12/19/however; during the installation it was found that the incorrect parts were received and a new order needed to be placed to receive the correct parts to complete the repairsOur records show there is a part delay therefore Mrs [redacted] has been approved from an exchange under the Terms and Conditions of the manufacturer’s warranty We attempted to contact Mrs [redacted] on 1/6/regarding her approval but were unsuccessful and left a voice messageMrs [redacted] may visit her nearest Conn’s location to initiate her exchangeWe sincerely apologize for any inconvenience Mrs [redacted] experienced during this process If we may be of further assistance, Mrs [redacted] may contact Customer Service at 1-877-358- Kind regards, Dyeisha W [redacted]

Thank you for the opportunity to respond to Mr***’s additional commentsWe spoke to Mr [redacted] on 9/30/and addressed his concernsIf Mr [redacted] is in need of further assistance, he may contact us at 1-866-765-Kind regards, Dyeisha W [redacted] Customer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, $is only have of what was suppose to be taken off the unit.....I was told that payments would be taken off which totals $429, if they only want to give me credit of than they should also give me the interest I paidThanks [redacted]

Thank you for the opportunity to respond to Mrs [redacted] ’s complaintOur records show on5/25/16, Mrs [redacted] purchased a [redacted] washer and dryer both with a 48-month RSA Plan and two pedestalsMrs [redacted] items were scheduled for delivery on5/26/however; during delivery the washer and one pedestal were damaged therefore she was re-scheduled for delivery the following dayWe show Mrs [redacted] new washer and pedestal was delivered and received in good order on5/27/We have no records showing Mrs [redacted] has contacted us regarding any further issues with her units since the items were delivered If we may be of further assistance Mrs [redacted] may contact us at1-866-765- Kind regards, Dyeisha [redacted]

Thank you for the opportunity to respond to Mr [redacted] ’ complaint We researched Mr [redacted] ’ complaint and found his issue has been addressed and resolved Our records show on 7/17/15, Mr [redacted] returned his [redacted] 8,BTU portable ac unit with the required 15% restocking fee We sincerely apologize to Mr [redacted] for any inconvenience he experienced during this processIf we may be of further assistance, Mr [redacted] may contact our Customer Service department at 1-877-358-Kind regards, Jana [redacted]

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to the concerns you have regarding account(s) [redacted] We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that recordOur contact information is located on Mr [redacted] ’s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letterAs a reminder, he may contact Conn’s regarding questions about his purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Mr [redacted] stated in his complaint that: he did not receive a payment booklet; he submitted a payment in March but it was not applied to his account; he was not aware of the insurance on his account; he would like the March payment applied to his account; he would like the credit marks removed; and he would like the insurance removed from his accountOur investigation reveals that: a payment booklet was mailed to the address on file 7-business days after purchase and again on December 15, at Mr [redacted] ’s request; Conn’s has no record of receiving a payment in March 2017; Mr [redacted] was aware of the property insurance on his account; MrMr [redacted] will need to send in proof of payment for the March payment; Conn’s is obligated to report factual information to the credit bureaus and we are unable to remove the delinquent credit marks due to payments not being made timely; and MrMr [redacted] provided proof of insurance and the credit was applied to the account on June 19, According to our records, Mr [redacted] signed a 36-month promissory note and security agreement on November 3, He agreed to have his minimum monthly payment of $due on the 16th of each month When a payment is late, we routinely begin call attempts to the telephone numbers provided on the credit application, as a reminder to ensure payments will be made timelyIt is practice for our company to begin call attempts to assist consumers from falling behind on their accountMr [redacted] may pay on-line, in his local Conn's store, by mail, or over the phone if it is more convenient for him, before the due dateAdditionally, if Mr [redacted] ’s pay date has changed, he may benefit from requesting a change of his due date each monthWe ask that Mr [redacted] contact us if he would find this beneficialConns’ respectfully disagrees that it has harassed Mr [redacted] as we have been unable to reach him regarding the past due balance owed on his accounts A payment booklet was mailed to the address on file 7-days after the initial purchaseOn December 15, 2016, Mr [redacted] contacted our customer service department and requested another payment bookletA second payment booklet was mailed out at that time Conn’s has no record of receiving a payment on Mr [redacted] ’s account in March We ask that Mr [redacted] please provide proof of payment so we may investigate the matter further Mr [redacted] will need to provide a copy of the receipt, bank statement, credit card statement, or the front and back of the negotiated check depending on the payment tender Conn’s is obliged to report factual information to the credit bureaus and we are unable to remove the negative credit marks assessed on the accounts due to payments not being made timely Due to this being a secured promissory note and security agreement, the merchandise must be insured with property insurance, either purchased through Conn's or provided by the customer under their own homeowner's or renter's policy until the contract is paid in fullIn the event the customer has an alternative insurance policy, they are able to send that policy into our insurance department to receive full credit if presented within days of the purchase date or prorated if after this time as long as the declaration pages shows coverage from the date of purchase to the present dateAdditionally, Mr [redacted] signed the Notice of Proposed Insurance page and the Freedom to choose page regarding the insuranceWe have included a copy of Mr [redacted] ‘s signed promissory note and security agreement, freedom to choose and notice of proposed insurance page for his recordsMr [redacted] provided proof of insurance and an insurance credit in the amount of $was applied to his account on June 19, We have included a copy of the payment history as verification the insurance has been credited to the account Conn’s appreciates Mr [redacted] for bringing his concerns to our attention

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mr [redacted] concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mr [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Mr [redacted] has stated in the complaint: 1) He contacted to report gas leak with range and was recommended by Conn’s technician to have plumber out to inspect home, but the plumber found the issue was with the range; and 2) He is requesting a refund for the fee spent to have a plumber inspect home Our investigation reveals that: 1) Mr [redacted] ’s range was inspected on three separate occasions, and each technician reported there were no issues with the unitMr [redacted] was recommended to contact a plumber for precaution; and 2) We have agreed to issue a partial refund as a gesture of goodwill Our records show on 11/25/16, Mr [redacted] purchased a [redacted] gas range and which comes with a 1-year limited manufacturer’s warrantyMr [redacted] did not elect to purchase additional coverage with Conn’s We researched Mr [redacted] ’s service history and found that he first contacted our service department on 6/4/stating the range was leaking gasA service appointment was scheduled for 6/13/During the inspection the technician report that he tested the unit and it is working up to specificationsThe technician also notated that he was unable to duplicate the reported issue and did not find a gas leak We show Mr [redacted] contacted service again on 6/21/regarding the same issueA new service appointment was scheduled for 6/26/During the inspections, the technician reported he found a small leak at the gas elbow before shutting off the range but could not determine the causeThe technician suggested that Mr [redacted] contacts a plumber to inspect his home for precaution as no issues were found with the range Our records show Mr [redacted] later contact service on 6/29/for the same issueA service appointment was scheduled for 7/4/During the inspection, the technician reported that he checked for a leak with soap bubble but was unable to see or smell any gas We attempted to contact Mr [redacted] on 7/20/to discuss his concerns but were unsuccessful and left a voice message to return our callAlthough we are unable to offer a full refund for the cost to have a plumber inspect his home, we are will to refund half the amount paid ($62.50) as a gesture of goodwillWe have submitted a check request to be mailed to the address listedWe ask to please allow up to 30-days to receive payment Conn’s values Mr [redacted] as a customer and appreciates him for bringing this matter to our attention

Thank you for the opportunity to respond to Mrs [redacted] ’s additional comments As mentioned in Mrs [redacted] ’ original response; a service call was scheduled for and during the inspection the technician found parts needed to be replaced The technician ordered the parts and once the parts were available; we attempted to contact Mrs [redacted] to schedule an appointment to install the new parts Our records show we attempted to contact Mrs [redacted] on12/20/15at 10:42am, but we were unsuccessful and we left a voicemail for Mrs [redacted] to return our call On 12/23/15, 12/24/15, 12/26/15and12/28/15, we attempted to contact Mrs [redacted] again to schedule an appointment, but again we were unsuccessful and we were unable to leave a message due to Mrs [redacted] ’ voicemail was full Due to no response and not hearing from Mrs [redacted] her service order was cancelled on 12/28/ Since Mrs [redacted] ’ last complaint a new service order was created on 1/18/16to schedule an appointment to complete the repairs Our records indicate multiple attempts were made to reach Mrs [redacted] , but we were unsuccessful in our attempts Therefore, the service order was cancelled Mrs [redacted] will need to contact our service department at 1-855-266-6349to schedule an appointment that is convenient for herIf we may be of further assistance, Mrs [redacted] may contact our Customer Service Department at 1-877-358-Kind regards, Jana A [redacted] 1/17/

Thank you for the opportunity to respond to [redacted] complaint. Our records show on 4/13/14, [redacted] purchased the [redacted] sofa and recliner and elected to purchase a 48-month FurnitureGard Plan for the recliner only. [redacted] ... delivery was scheduled and received in good order on 4/19/14; no damages were reported during delivery. We reviewed [redacted] complaint and found she contacted our service department on 3/14/15 stating the arm on the recliner is coming undone. A service appointment was scheduled for 4/1/15; during inspection the serviceman found the rocker base was squeaking due to the back clips not being attached and the left arm stitching coming undone. The servicemen tighten the adjusted clips but found a new mechanism and arm cover needed to be ordered to complete repairs. The parts were ordered through the manufacture and shipped to [redacted] residence; once received she was schedule to install parts on 5/13/15. During installation, the serviceman was able to install the new mechanism but found the arm cover with holes and needed to re-order a new arm cover though the manufacture. Once [redacted] received the arm cover she was scheduled for 7/8/15; however [redacted] requested to re-schedule her appointment. [redacted] was contacted on 7/13/15 to re-schedule her appointment however; she refused to set a date and stated will no longer be needing service therefore; her service order was cancelled. At this time [redacted] recliner does not meet the qualification for an exchange; [redacted] has received the additional part needed to complete repairs. [redacted] may contact our Service Department at [redacted] to schedule an appointment at her earliest convenience. We attempt to schedule appointments that are convenient for our consumers however; due to certain locations we are unable to guarantee availability for some dates and time frames. We apologize for any inconvenience [redacted] experienced during this process. If we may be of further assistance, [redacted] may contact our customer service department at [redacted] . Kind regards, Dyeisha W [redacted] Customer Relations

Thank you for the opportunity to respond to [redacted] concerns regarding account [redacted] [redacted] stated he scheduled his payment online but it attempted to process from his closed account According to our records, [redacted] scheduled a payment in the amount of $ on December 5, That payment was returned by his financial institution due to the account being closed [redacted] notified us on December 6, that he thought he scheduled the payment from the incorrect account We were unable to assist him at that time because the payment had not yet been returnedOn December 11, the payment was returned by [redacted] financial institution due to the account being closed On December 20, [redacted] scheduled a payment for $and a payment for $ This left an outstanding balance of $due to the NSF feeAs a one-time offer and a gesture of goodwill, we will accept the amount paid and close the account Conn’s values [redacted] as a customer and appreciates him for bringing his concerns to our attention Thank you, Cheryle S [redacted]

Thank you for the opportunity to respond to Mrs [redacted] ’s complaint We researched Mrs [redacted] ’s complaint and found her issue has been addressed Mrs [redacted] ’s information was forwarded to upper management; after reviewing her service history we able to determine her [redacted] laundry stack pair was defective On 8/25/16, an exchange was submitted and approved for Mrs [redacted] to have her unit replaced Mrs [redacted] is currently in the schedule for Friday (8/26/16) to have her new unit delivered Again, we sincerely apologize to Mrs [redacted] for any inconvenience she experienced during this process If we may be of further assistance, Mrs [redacted] may contact our Customer Service Department at 1-877-358- Kind regards, Jana [redacted] Customer Relations

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mrs [redacted] concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mrs [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Mrs [redacted] has stated in the complaint: 1) She has contacted us numerous times for repairs to her refrigerator but has not received assistance; and 2) She is requesting to return the refrigerator for a refund and have the account closed Our investigation reveals that: 1) Mrs [redacted] ’s refrigerator has been repaired; and 2) We are unable to honor Mrs [redacted] ’s request Our records show on 7/26/16, Mr [redacted] purchased a ** side-by-side refrigerator which comes with a 1-year limited manufacturer’s warrantyMr [redacted] declined to purchase additional coverage with Conn’s We researched Mrs [redacted] ’s complaint and found that she first contacted our service department on 11/15/stating that the icemaker would not shut offA service appointment was scheduled for 11/21/During the inspection the technician found parts were needed for repairOur records show we received the parts on 11/29/and Mrs [redacted] was scheduled for installation on 12/5/as requestedDuring the installation the technician found additional parts were needed to complete the repairsThe parts were ordered and received on 12//and Mrs [redacted] was scheduled to install on 12/15/The technician reported he installed all parts, tested all functions on the unit and the refrigerator was working up to specifications We show Mrs [redacted] contacted our service department again on 5/24/stating that the refrigerator’s freezer was freezing overA service appointment was originally scheduled for 5/31/but had to be rescheduled for 6/5/During the inspection the technician found the fan motor needed to be replacedWe show the part arrived on 6/13/and Mrs [redacted] was scheduled for 6/15/However the incorrect part was received and had to be re-orderedOnce the part was received Mrs [redacted] was scheduled to install on 7/4/The technician reported he installed the new fan motor and controller to complete the repairsThe technician also notated that he damaged the shelving in the freezer when installing the parts Mrs [redacted] has spoken with our service claims department regarding her concerns and Conn’s has agreed to replace her refrigerator up to the original amount paid Mrs [redacted] is aware that she will need to visit her nearest Conn’s to reselect and that the approval is only valid for days Conn’s values Mrs [redacted] as a customer and appreciates her for bringing this matter to our attention

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to the concerns you have regarding account(s) [redacted] . We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that record. Our contact information is located... on Ms. [redacted] ’s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letter. As a reminder, she may contact Conn’s regarding questions about her purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Ms. [redacted] stated in her complaint that: she was told Conn’s was going to take $50 off her first month’s payment; and she would like the $50 deducted from the payment; she would like the late fee removed from her account. Our investigation reveals that: Ms. [redacted] was told she would receive a $50 credit on her account; the $50 credit was applied to the account; however, it will not reduce the minimum monthly payment due; Conn’s is unable to remove the late fee assessed on the account due to the payment not being made timely. According to our records, Ms. [redacted] signed a 36-month retail installment contract on May 29, 2017. She agreed to have the minimum monthly payment of $393.81 due on the 12th of each month. Ms. [redacted] was offered a $50 credit due to a delivery issue. That credit was applied to the account on August 4, 2017. Please note, an invoice credit does not change the minimum amount due each month. Ms. [redacted] ’s first payment in the amount of $393.81 was due on July 12, 2017. She made a payment in the amount of $343.81 on June 20, 2017. A late $10 fee was assessed on the account on July 22, 2017 due to the full payment amount not being made. We have included a copy of Ms. [redacted] ’s payment history as verification the $50 credit has been posted to the account. Conn’s values Ms. [redacted] as a customer and appreciates her for bringing her concerns to our attention.

Thank you for the opportunity to respond to [redacted] complaint Our records show on 1/02/15, [redacted] purchased a [redacted] washer with a (48-month Repair Service Agreement) [redacted] ’s signed invoice indicates at the time of purchase she acknowledged she was provided a copy of the Repair Service Agreement and that she understood the coverage associated with the product [redacted] elected to have her washer delivered; which was completed on2/11/15, and received in good order We researched [redacted] complaint and found she contacted us on 6/07/15; stating her washer would not power on A service call was scheduled for 6/12/15; during the inspection the serviceman found the control board needed to be replaced The technician ordered the part and it became available on 6/22/ On 6/26/15, the technician completed [redacted] ’s repairs; by installing a new control board Once the technician installed the new control board, he tested the unit and the unit was functioning properly; [redacted] signed off on the technician’s service report Based on the technician’s report [redacted] ’s washer was repaired and working properly Therefore, at this time we are unable to honor Mrs Womack-Conner’s request for an exchange If we may be of further assistance, [redacted] may contact our Customer Service department at [redacted] Kind regards, Jana [redacted] 7/20/ Complaint Back on 12/23/I submitted a complaint against with Ref # [redacted] Kathryn J***, Customer Relations Officer, from Conn's replied and said a $plus $for service delay would be credit to our accountWhen I called I was told to allow one billing cycle before the credits could be appliedTwo weeks ago I inquired at the nearest conns to us and was told a credit was never issuedConn's was going to look into the problem and would contact me within business days but I never heard back from them Desired Resolution We would like for the original amount of $to be credited plus instead of $for service delay make it $for all the additional time I've taken to get this issue corrected Consumer Business Dialog

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Once again the technician was unable to make itHe called Thursday (1/28/16) to tell me he would be there between 1:00pm and 4:00pmI specifically told the woman I spoke to when I was rescheduling from the last time the I need them to come first thing in the AM as I work from 12:00pm to 6:00pm on that dayThe technician said he couldn't do that, he also stated that he was coming to fix a "spring or something", when in fact there are one inch metal prongs poking through the back of the couchAt this point I wish they would just come and pick it up and refund my money! God only knows when I'll hear from them to rescheduleHowever, they called me times in one day when I didn't make my payment on timeThis was after I spoke to a woman and told her I was not making another payment until this was resolvedShe said she would note that on my account and make sure I was not called Regards, [redacted]

Thank you for the opportunity to respond to Mr***’ additional commentsAs mentioned in our previous response, we confirmed the dishwasher Mr [redacted] purchased is the standard size for a dishwasherMr [redacted] has been advised that he may purchase a dishwasher trim kit which may help fill the spaceMr [redacted] may check [redacted] or [redacted] for trim kit/gap fillersIf we may be of further assistance, Mr [redacted] may contact us at 1-866-765-Kind regards, Dyeisha [redacted]