Alan J. Slobodnik, M.S.W.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaintI accept that Conn's has accepted the new contract but they also reported days late to Transunion It dropped my credit rating by more than points I have requested that this be fixed and have been told that they need a copy of my report I requested it and am waiting on receiving it I have basically been told by their cooperate office there is nothing they can do about it I do not feel like this is how you should do business with "valued customers" [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***

Thank you for the opportunity to respond to Mr [redacted] ’s additional commentsAs mentioned in our previous response, no issues were reported at the time of delivery; both units were inspected and tested upon deliveryWe have reviewed the photos provided by Mr [redacted] and the photos taken at the time of delivery for the range and determined that the flames would not have reached the location where the incident occurredTherefore; we are unable to honor Mr [redacted] ’s request for an exchangeIf Mr [redacted] can provide additional documentation to support his claim, we will re-evaluate his concernsIf we may be of further assistance, Mr [redacted] may contact our Customer Service Department at 1-877-358- Kind regards, Dyeisha [redacted]

Thank you for the opportunity to respond to Mrs [redacted] ’s complaintOur records show on 10/17/16, Mrs [redacted] purchased a [redacted] Top Mount refrigerator and elected to purchase 48-month Repair Service AgreementWe researched Mrs [redacted] ’s service history and found that she has three service calls with Conn’sMrs [redacted] contacted service on 10/29/stating the seal on the freezer came off and is causing the unit to leakA service appointment was scheduled for 11/2/16; during the inspection the technician found parts were needed for repairOnce we received the parts, Mrs [redacted] was contacted on11/8/16, 11/9/16, 11/10/and 11/11/to schedule installation however; the service order was cancelled due to no contactA new service order was created on 12/03/and Mrs [redacted] was scheduled for installation on 12/09/however; no one was available during the scheduled appointmentOur service department attempted to contact Mrs [redacted] on 12/14/16, 12/15/and 12/16/but was unsuccessful therefore; the service order was again cancelledOur records show on 2/7/17, Mrs [redacted] contacted our service department stating the door will not open or close on the refrigeratorA service appointment was scheduled for2/15/however; upon arrival the technician found that no one was available during the scheduled appointmentMrs [redacted] service appointment has been rescheduled and confirmed for 2/25/17; once the technician assess the unit we can determine what further actions are requiredAlthough we are unable to honor Mrs [redacted] ’s request, we will continue with any covered repairsConn’s has made every effort to repair Mrs [redacted] ’s refrigerator in a timely manner however; she has not made herself availableIf we may be of further assistance, Mrs [redacted] may contact us at 1-866-765-1513.Kind regards,Dyeisha [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me This matter as been resolved 3weeks ago, Thanks

Thank you for the opportunity to respond to Mrs***’ complaint Our records show on 8/19/15, Mrs [redacted] purchased a Steve Silver ( [redacted] ) sideboard with a limited 1-year manufacturer warranty and a Franklin (***) recliner with a limited 1-year manufacturer warranty; no additional Furnituregard coverage was purchased through Conn’s Mrs [redacted] elected to have her items delivered; which was completed on 8/20/15.We researched Mrs***’ complaint and found she contacted us on 8/25/(5-days) after delivery was completed; stating she discovered a small scratch on the recliner Mrs [redacted] was advised the reported damages were not reported in a timely manner and we would not be able to exchange the unit After further research we show a delivery representative attempted to contact Mrs [redacted] regarding her recliner on (8/27/15, 8/29/15, and 8/31/15) but were unsuccessful in their attempts We show the next contact made with Mrs [redacted] was on10/08/15, a ticket was created to inspect Mrs***’ recliner Our records we went to Mrs***’ residence on 10/09/15; during this visit the delivery team repaired Mrs***’ recliner We attempted to contact Mrs [redacted] on 10/10/15regarding the repair made the previous day, but we were unsuccessful in our attempts If we may be of further assistance, Mrs [redacted] may contact our Customer Service at 1-877-358-1252.Kind regards,Jana A [redacted]

Thank you again for the opportunity to respond to Ms [redacted] 's concerns After further review, Ms [redacted] received a payoff quote of $on April She made a payment in the amount of $ On May 25, she received a payoff quote of $550.36; however, she remitted a payment in the amount of $ Ms [redacted] 's remaining balance as of July 10, is $ Please note, the payoff amount updates daily If Ms [redacted] would like to pay her account balance in full we ask that she contact our customer service department for an up-to-date payoff quote Conn's respectfully disagrees that Ms [redacted] was not aware of the $origination fee as it is listed on her contract We have attached a copy of her signed documents for her records Conn's appreciates Ms [redacted] for bringing her concerns to our attention

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11718711, and have determined that this proposed action would not resolve my complaintAs soon as said items are replaced and I can keep the items for more than a month without them breaking or falling apart I will mark this clearUntil then, Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint First, the issue still remains that the information that was given to me by the sales associate (that I did qualify) and what was told to me after are two totally different thingsI was told one thing and then given another and that is not good business practicesIf someone makes a mistake there, it should not be the customer who pays for that mistake.Secondly, Even while going over the purchase of my products, this information was not given to meThat is two occurrences where associates at this locations gave me misleading/information in regards to my accountI was told then that all documentation would be sent to me, It has been over a month and I still after multiple conversations I do not have a copy of the contract which is now conveniently sent to me via this site.Third, you said that it is after the period where I could return without a "penalty", my original complaint to the store location was before the day returnI left messages and was told someone would call me backIt wasn't until I called the cooperate office that I even received any kind of response from Conns.AS STATED, the only acceptable reconciliation for this would be to honor the terms in which I was given on not one but two occasionsOr take back the products at no penalty to me, as it was not me who has taken so long to respondAll of my responses have been prompt and before any Conns deadlines Regards,

Thank you for the opportunity to respond to Mrs [redacted] ’ concerns regarding account # [redacted] Mrs [redacted] stated there was an overpayment processed on her account in January 2015; however, she has not received her refund check for the overpayment According to our records, we received a payment in the amount of $on February 1, This overpaid the account by $ Mrs [redacted] called to report the overpayment and Conn’s issued a refund check in the amount of $to Mrs [redacted] for the overpayment Mrs [redacted] received the refund check in the amount of $ Mrs [redacted] called and stated she received the check; however, her child damaged the check and she requested the check be canceled and reprocessed We have reprocessed the check request and the request for a new check has been processed Mrs [redacted] ’ new refund check will be mailed out on June 26, We ask that she please allow 7-business days for processing If Mrs [redacted] does not receive the new refund check within 7-business days, we ask that she contact us directly so we may track the check We value Mrs [redacted] as a customer and apologize for any inconvenience she has experienced due to this matter Thank you,Cheryle [redacted]

Thank you for the opportunity to respond to Mr [redacted] ’s concerns regarding account [redacted] Mr [redacted] stated he began receiving collection calls when his account became past due He believes he has a grace period and should not be receiving calls According to our records, Mr [redacted] signed a 32-month retail installment contract on November 28, He agreed to have his minimum monthly payment due on the 10th of each month We have included a copy of Mr [redacted] ’s payment history for his records When a payment is late, we routinely begin call attempts to the telephone numbers provided on the credit application, as a reminder to ensure payments will be made timelyIt is practice for our company to begin call attempts to assist consumers from falling behind on their accountMr [redacted] may pay on-line, in his local Conn's store, by mail, or over the phone if it is more convenient for him, before the due date Additionally, if Mr [redacted] ’s pay date has changed, he may benefit from requesting a change of his due date each monthWe ask that Mr [redacted] contact us if he would find this beneficial Conn’s respectfully disagrees that we have contacted Mr [redacted] within a grace period While there is a period before late payment fees are assessed, there is no grace period for determining when an account becomes delinquent Although Conn's would prefer to keep the lines of communication open, we have placed a cease communications on the telephone numbers associated with Mr [redacted] ’s account Conn's values Mr [redacted] as a customer and appreciates him for bringing his concerns to our attention Thank you, Cheryle [redacted]

Thank you for the opportunity to respond to Mrs [redacted] ’s additional comments As mentioned in Mrs [redacted] original response; Conn’s agreed to issue a in-store credit for $1,($and $879.99) for Mrs [redacted] to re-select ANY item(s) in the store up to the original amount ($and $879.99)After researching Mrs [redacted] ’s complaint we found that we were contacted on4/11/17; Mrs [redacted] indicated that she wanted to purchase a bunk bed set Mrs [redacted] was informed that the exchange was approved for ANY two items up to the amount she paid Mrs [redacted] was made aware that if she wanted to purchase an entire bunk bed set that a new invoice would need to be created Again, Mrs [redacted] does have the option to re-select up to the amount she paid If additional items and warranty coverage is needed; Mrs [redacted] is responsible to pay the difference If we may be of further assistance, Mrand Mrs [redacted] may contact our Customer Service Department at 1-877-358- Kind regards, Jana [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]I was told by the person I talked t on the phone that the $would come off my first payment which is why I paid the amount of $ It is minus the $as I was told to do My next payment will be for the full amount of $which is what I am supposed to pay per month from now on I don't appreciate them playing games with me Regards, [redacted]

Thank you for the opportunity to respond to Mrs [redacted] ’s complaintOur records show on 8/01/16, Mrs [redacted] purchased a [redacted] top mount refrigerator with a 24-month Repair Service Agreement and a, [redacted] that came with a limited 1-year manufacturer’s warranty; no additional RSA coverage was purchased on Mrs [redacted] ’s TV through Conn’sMrs [redacted] elected to have her items delivered; which was completed on 8/03/Mrs [redacted] signed her delivery receipt acknowledging that her items where received in good order and that she thoroughly inspected her merchandise for damages for an exchange or price concession would not be authorized for damages discovered after the deliveryAfter researching Mrs [redacted] ’s complaint we confirmed she contacted us on 8/13/16regarding her TV; stating the TV had fallen and the TV screen was crackedMrs [redacted] was advised that her TV was only covered under the manufacturer’s warranty which did not cover accidental or incidental occurrencesMrs [redacted] was informed that we would not be able to honor her request to exchange the unit; no additional coverage was purchased to review other optionsWe have included a copy of Mrs [redacted] ’s signed invoice; which confirm she purchased RSA on her refrigerator onlyAs shown the RSA information is listed under the product purchasedIf we may be of further assistance, Mrs [redacted] may contact our Customer Service Department at 1-877-358-Kind regards, Jana AndrewsCustomer Relations

Thank you for the opportunity to respond to Mr [redacted] ’s complaintOur records show on 1/18/16, Mr [redacted] purchased a [redacted] washer and dryer which come with a 1-year limited manufacturer’s warranty; no additional coverage was purchased with Conn’sWe researched Mr [redacted] service history and found he contacted us on3/31/stating the dryer is making a loud rattle noiseA service appointment was scheduled for 4/4/16; during this inspection the technician found a part was need for repairThe technician returned the following day 4/5/and replaced the ASM bracket idler to complete repairs; no further issues were reportedOur records show Mr [redacted] contacted service again on 8/2/16stating his dryer made a loud noise and turned off now the unit is not workingMr [redacted] is currently has an appointment scheduled for 8/8/16; once the technician inspects the dryer we can determine what further actions are requiredIn regards to the property insurance, our record show Mr [redacted] signed his contract acknowledging that he was aware and agreed to purchase Conn’s Property InsuranceAlthough consumers are not required to purchase insurance with Conn's, they must provide proof of their homeowners/renters insurance when making a purchaseHowever; Mr [redacted] may fax over a copy of his homeowner/renter insurance as well as the attached cancellation request to 1-855-593-to have the insurance removed from his accountIf we may be of further assistance, Mr [redacted] may contact us at 1-866-765-Kind regards, Dyeisha [redacted]

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms***’s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Ms [redacted] has stated in the complaint: 1) She requested to receive a refund instead of exchange but has been getting the runaround regarding the refund; and 2) She requested a return call from corporate Our investigation reveals that: 1) Mrs***’s refund check was submitted for processing on 7/13/We ask to please allow up to 7-days to receive check by mail; and 2) We attempted to contact Ms [redacted] on 7/25/but was unsuccessful in our attempt Our records show on 7/3/Ms***’s was approved for an exchange on her 78” [redacted] TV under the Terms and Conditions of the Repair Service Agreement We show Ms [redacted] requested to receive a refund in lieu of the exchange due to she was unable to find a similar modelOur records show on 7/6/17; we scheduled our delivery team to pick up the damaged unit from Ms***’s residence in order to process the check refundHowever; Ms [redacted] was not available during the scheduled time therefore she was rescheduled on 7/13/Once we confirmed the unit was returned to our warehouse, we submitted a check refund in the amount of $to be mailed to the address listed on fileWe ask Ms [redacted] to please allow up to 7-business days for the processing and to receive the refund check Conn’s values Ms [redacted] as a customer and appreciates her for bringing this matter to our attention

Thank you for the opportunity to respond to Mrs [redacted] ’ additional commentsWe have attached a copy of the serviceman’s report and photos taken at the time of inspectionMrs [redacted] has been advised that the reported damages to her furniture are not covered under the Terms and Conditions of the FurnitureGard planWe have also provided a copy of the T&C’s of the FG Plan which applies to Mr [redacted] ’ purchase on 7/6/14; please see Number 15: What Is Not Covered At this time we are unable to honor Mrs [redacted] ’ request; the reported damages are not covered under the T&C’s of the FurnitureGard Plan purchased during Mr [redacted] ’ original purchase date If we may be of further assistance, Mror Mrs [redacted] may contact us at 1-866-765-Kind regards, Dyeisha [redacted]

Thank you for the opportunity to respond to Mrs [redacted] ’s complaintOur records show on9/8/16, Mrs [redacted] purchased a [redacted] refrigerator and elected to purchase a 24-month Repair Service Agreement PlanMrs [redacted] ’s refrigerator was delivered and received in good order on9/10/ We researched Mrs [redacted] ’s complaint and found she contacted our service department on9/22/16stating her refrigerator is not dispensing waterA service appointment was originally scheduled for service with the manufacturer on9/27/however; Mrs [redacted] rescheduled her appointment for9/29/During the inspection the technician reported a part was needed to complete repairsOnce the parts arrived, Mrs [redacted] was contact by the manufacturer to schedule an installation dateOur records show on 10/20/16; Mrs [redacted] ’s refrigerator was approved to be exchanged and her new refrigerator was delivered on 10/21/ Mrs [redacted] may file a claim to be reimbursed up to the covered amount for Food Loss We have attached of copy of our Food Loss claim for Mrs [redacted] to complete If we may be of further assistance, Mrs [redacted] may contact us at1-866-765- Kind regards, Dyeisha W [redacted] Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and would accept the offer if it included the refund of $that I was entitled to on November 25, for overpaying.The cash option was if paid in full within monthsI payed for four months totaling $644.40I received two charges totaling $on 11.23.2015Then on I payed $leaving a balance of $

Thank you for the opportunity to respond to Ms [redacted] ’s concerns regarding account *** Ms [redacted] stated she paid her account balance in full; however, her account remained opened According to our records, Ms [redacted] made a payment of $on her account on December 22, 2014; however, insurance had accrued on the account causing the payoff amount to increase As a goodwill gesture, we have reinstated the “cash-option” and closed the account We have attached a copy of Ms [redacted] ’s payment history as record that the account has a zero balance Ms [redacted] will receive a close-out letter in the mail within 30-business days of the account closing We value Ms [redacted] as a customer and sincerely apologize for any inconvenience she may have experienced due to this matter Thank you,Cheryle S [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11239191, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, Even though I feel I don't owe this debt I am willing to pay the $to Conn's to be completely done with this As I've stated previously I never contacted Conn's regarding a payment extension or anything else, Conn's has of yet shown where the signed documents for the loan extension or even call recording or logs for this "loan extension" in which they themselves inserted into the file because it definitely was not requested by me I would like for Conn's to remove their account from my credit profile and I will agree to pay the remaining balance just so we can terminate this business relationship because I will never purchase anything else from there again