Alan J. Slobodnik, M.S.W.

Thank you for the opportunity to respond to Mrs [redacted] ’ complaintOur records show on September 20, 2016, Mrs [redacted] purchased a [redacted] washer and dryer which were delivered in good order on September 25, We researched Mrs [redacted] ’ complaint and found she contacted our service department on October 26, 2016; for repairs on her dryerA service appointment was scheduled for October 28, however; the technician notated that no one was available at the time of inspection and left a tag on the door to re-schedule the appointmentWe show Mrs [redacted] appointment was re-scheduled for November 5, 2016, at that time the technician found the vent was clogged He unclogged the vent as a courtesy, tested the dryer and found it was working properly We sincerely apologize to Mrs [redacted] for any inconvenience she may have been caused If we may be of further assistance, Mrs [redacted] may contact us at 1-877-765- Kind regards, Kathryn [redacted] Customer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The reason for the rejection is that the salesmans was rushing and at that time I assumed that I had coverage on both items which he showed me a price of on the computer screen; and that on the contract my information is not correctHe had to go back in several time to update my address and birthdate which I had given over the phone during my application process which was not correctits evident that he did not do it properly because someone else information is reflecting on my contract Regards, [redacted]

Thank you for the opportunity to respond to Mrs [redacted] ’s complaintOur records show on 10/17/16, Mrs [redacted] purchased a [redacted] Top Mount refrigerator and elected to purchase 48-month Repair Service AgreementWe researched Mrs [redacted] ’s service history and found that she has three service calls with Conn’sMrs [redacted] contacted service on 10/29/stating the seal on the freezer came off and is causing the unit to leakA service appointment was scheduled for 11/2/16; during the inspection the technician found parts were needed for repairOnce we received the parts, Mrs [redacted] was contacted on11/8/16, 11/9/16, 11/10/and 11/11/to schedule installation however; the service order was cancelled due to no contactA new service order was created on 12/03/and Mrs [redacted] was scheduled for installation on 12/09/however; no one was available during the scheduled appointmentOur service department attempted to contact Mrs [redacted] on 12/14/16, 12/15/and 12/16/but was unsuccessful therefore; the service order was again cancelledOur records show on 2/7/17, Mrs [redacted] contacted our service department stating the door will not open or close on the refrigeratorA service appointment was scheduled for2/15/however; upon arrival the technician found that no one was available during the scheduled appointmentMrs [redacted] service appointment has been rescheduled and confirmed for 2/25/17; once the technician assess the unit we can determine what further actions are requiredAlthough we are unable to honor Mrs [redacted] ’s request, we will continue with any covered repairsConn’s has made every effort to repair Mrs [redacted] ’s refrigerator in a timely manner however; she has not made herself availableIf we may be of further assistance, Mrs [redacted] may contact us at 1-866-765-1513.Kind regards,Dyeisha [redacted]

Thank you for the opportunity to respond to Mr [redacted] concerns regarding accounts [redacted] and [redacted] Mr [redacted] stated he signed a new contract The contract was supposed to have the balance from his previous account added on, but it does notHe would like the old account closed According to our records, Mr [redacted] signed a 32-month retail installment contract on July 2, That contract created account [redacted] and was supposed to include the balance from account [redacted] Due to an error, the balance from account [redacted] was not added We are in the process of correcting the error Mr [redacted] will receive a new contract via email to the email address he provided Once Mr [redacted] signs the new contract, we will be able to combine the accounts, remove any negative credit marks that were assessed on the account due to the error Conn’s values Mr [redacted] as a customer and apologizes for any inconvenience he has experienced due to this matter Thank you, Cheryle [redacted]

Conn Appliances, Inc. (“Conn’s”) appreciates the opportunity to respond to the concerns you have regarding account(s) [redacted] . We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that record. Our contact information is... located on Mr. [redacted] s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letter. As a reminder, he may contact Conn’s regarding questions about his purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Mr. [redacted] stated in his complaint that: he paid off an account that was on his credit report; and he would like an account closure letter so he can clear his credit report. Our investigation reveals that: Mr. [redacted] paid off his charged off account on July 17, 2017; and it may take up to 30 days to receive an account closure letter once the account has been paid in full. According to our records, Mr. [redacted] signed a 24-month retail installment contract on June 12, 2009. He agreed to have his minimum monthly payment of $62.71 due on the 12th of each month. Mr. [redacted] s account charged off on May 31, 2012 due to payments not being made timely. On July 17, 2017, Mr. [redacted] paid the charged off amount and the account closed. Please note, it may take up to 30 days for an account close-out letter to be sent on charged off accounts. On July 31, 2017, a “paid-in-full” letter was mailed to the address on file. Conn’s appreciates Mr. [redacted] for bringing his concerns to our attention.

Thank you again for the opportunity to respond to Ms [redacted] 's concerns After further review, Ms [redacted] received a payoff quote of $on April She made a payment in the amount of $ On May 25, she received a payoff quote of $550.36; however, she remitted a payment in the amount of $ Ms [redacted] 's remaining balance as of July 10, is $ Please note, the payoff amount updates daily If Ms [redacted] would like to pay her account balance in full we ask that she contact our customer service department for an up-to-date payoff quote Conn's respectfully disagrees that Ms [redacted] was not aware of the $origination fee as it is listed on her contract We have attached a copy of her signed documents for her records Conn's appreciates Ms [redacted] for bringing her concerns to our attention

Thank you for the opportunity to respond to Mrs***’ complaint Our records show on 8/19/15, Mrs [redacted] purchased a Steve Silver ( [redacted] ) sideboard with a limited 1-year manufacturer warranty and a Franklin (***) recliner with a limited 1-year manufacturer warranty; no additional Furnituregard coverage was purchased through Conn’s Mrs [redacted] elected to have her items delivered; which was completed on 8/20/15.We researched Mrs***’ complaint and found she contacted us on 8/25/(5-days) after delivery was completed; stating she discovered a small scratch on the recliner Mrs [redacted] was advised the reported damages were not reported in a timely manner and we would not be able to exchange the unit After further research we show a delivery representative attempted to contact Mrs [redacted] regarding her recliner on (8/27/15, 8/29/15, and 8/31/15) but were unsuccessful in their attempts We show the next contact made with Mrs [redacted] was on10/08/15, a ticket was created to inspect Mrs***’ recliner Our records we went to Mrs***’ residence on 10/09/15; during this visit the delivery team repaired Mrs***’ recliner We attempted to contact Mrs [redacted] on 10/10/15regarding the repair made the previous day, but we were unsuccessful in our attempts If we may be of further assistance, Mrs [redacted] may contact our Customer Service at 1-877-358-1252.Kind regards,Jana A [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me This matter as been resolved 3weeks ago, Thanks

Thank you for the opportunity to respond to Mrs [redacted] ’ additional commentsWe have attached a copy of the serviceman’s report and photos taken at the time of inspectionMrs [redacted] has been advised that the reported damages to her furniture are not covered under the Terms and Conditions of the FurnitureGard planWe have also provided a copy of the T&C’s of the FG Plan which applies to Mr [redacted] ’ purchase on 7/6/14; please see Number 15: What Is Not Covered At this time we are unable to honor Mrs [redacted] ’ request; the reported damages are not covered under the T&C’s of the FurnitureGard Plan purchased during Mr [redacted] ’ original purchase date If we may be of further assistance, Mror Mrs [redacted] may contact us at 1-866-765-Kind regards, Dyeisha [redacted]

Thank you for the opportunity to respond to Mrs [redacted] ’ concerns regarding account # [redacted] Mrs [redacted] stated there was an overpayment processed on her account in January 2015; however, she has not received her refund check for the overpayment According to our records, we received a payment in the amount of $on February 1, This overpaid the account by $ Mrs [redacted] called to report the overpayment and Conn’s issued a refund check in the amount of $to Mrs [redacted] for the overpayment Mrs [redacted] received the refund check in the amount of $ Mrs [redacted] called and stated she received the check; however, her child damaged the check and she requested the check be canceled and reprocessed We have reprocessed the check request and the request for a new check has been processed Mrs [redacted] ’ new refund check will be mailed out on June 26, We ask that she please allow 7-business days for processing If Mrs [redacted] does not receive the new refund check within 7-business days, we ask that she contact us directly so we may track the check We value Mrs [redacted] as a customer and apologize for any inconvenience she has experienced due to this matter Thank you,Cheryle [redacted]

Thank you for the opportunity to respond to Mrs [redacted] ’s additional comments As mentioned in Mrs [redacted] original response; Conn’s agreed to issue a in-store credit for $1,($and $879.99) for Mrs [redacted] to re-select ANY item(s) in the store up to the original amount ($and $879.99)After researching Mrs [redacted] ’s complaint we found that we were contacted on4/11/17; Mrs [redacted] indicated that she wanted to purchase a bunk bed set Mrs [redacted] was informed that the exchange was approved for ANY two items up to the amount she paid Mrs [redacted] was made aware that if she wanted to purchase an entire bunk bed set that a new invoice would need to be created Again, Mrs [redacted] does have the option to re-select up to the amount she paid If additional items and warranty coverage is needed; Mrs [redacted] is responsible to pay the difference If we may be of further assistance, Mrand Mrs [redacted] may contact our Customer Service Department at 1-877-358- Kind regards, Jana [redacted]

Thank you for the opportunity to respond to Mr [redacted] ’s complaintOur records show on 1/18/16, Mr [redacted] purchased a [redacted] washer and dryer which come with a 1-year limited manufacturer’s warranty; no additional coverage was purchased with Conn’sWe researched Mr [redacted] service history and found he contacted us on3/31/stating the dryer is making a loud rattle noiseA service appointment was scheduled for 4/4/16; during this inspection the technician found a part was need for repairThe technician returned the following day 4/5/and replaced the ASM bracket idler to complete repairs; no further issues were reportedOur records show Mr [redacted] contacted service again on 8/2/16stating his dryer made a loud noise and turned off now the unit is not workingMr [redacted] is currently has an appointment scheduled for 8/8/16; once the technician inspects the dryer we can determine what further actions are requiredIn regards to the property insurance, our record show Mr [redacted] signed his contract acknowledging that he was aware and agreed to purchase Conn’s Property InsuranceAlthough consumers are not required to purchase insurance with Conn's, they must provide proof of their homeowners/renters insurance when making a purchaseHowever; Mr [redacted] may fax over a copy of his homeowner/renter insurance as well as the attached cancellation request to 1-855-593-to have the insurance removed from his accountIf we may be of further assistance, Mr [redacted] may contact us at 1-866-765-Kind regards, Dyeisha [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]I was told by the person I talked t on the phone that the $would come off my first payment which is why I paid the amount of $ It is minus the $as I was told to do My next payment will be for the full amount of $which is what I am supposed to pay per month from now on I don't appreciate them playing games with me Regards, [redacted]

Thank you for the opportunity to respond to Mr [redacted] ’s concerns regarding account [redacted] Mr [redacted] stated he began receiving collection calls when his account became past due He believes he has a grace period and should not be receiving calls According to our records, Mr [redacted] signed a 32-month retail installment contract on November 28, He agreed to have his minimum monthly payment due on the 10th of each month We have included a copy of Mr [redacted] ’s payment history for his records When a payment is late, we routinely begin call attempts to the telephone numbers provided on the credit application, as a reminder to ensure payments will be made timelyIt is practice for our company to begin call attempts to assist consumers from falling behind on their accountMr [redacted] may pay on-line, in his local Conn's store, by mail, or over the phone if it is more convenient for him, before the due date Additionally, if Mr [redacted] ’s pay date has changed, he may benefit from requesting a change of his due date each monthWe ask that Mr [redacted] contact us if he would find this beneficial Conn’s respectfully disagrees that we have contacted Mr [redacted] within a grace period While there is a period before late payment fees are assessed, there is no grace period for determining when an account becomes delinquent Although Conn's would prefer to keep the lines of communication open, we have placed a cease communications on the telephone numbers associated with Mr [redacted] ’s account Conn's values Mr [redacted] as a customer and appreciates him for bringing his concerns to our attention Thank you, Cheryle [redacted]

Thank you for the opportunity to respond to Mrs [redacted] ’s complaintOur records show on 8/01/16, Mrs [redacted] purchased a [redacted] top mount refrigerator with a 24-month Repair Service Agreement and a, [redacted] that came with a limited 1-year manufacturer’s warranty; no additional RSA coverage was purchased on Mrs [redacted] ’s TV through Conn’sMrs [redacted] elected to have her items delivered; which was completed on 8/03/Mrs [redacted] signed her delivery receipt acknowledging that her items where received in good order and that she thoroughly inspected her merchandise for damages for an exchange or price concession would not be authorized for damages discovered after the deliveryAfter researching Mrs [redacted] ’s complaint we confirmed she contacted us on 8/13/16regarding her TV; stating the TV had fallen and the TV screen was crackedMrs [redacted] was advised that her TV was only covered under the manufacturer’s warranty which did not cover accidental or incidental occurrencesMrs [redacted] was informed that we would not be able to honor her request to exchange the unit; no additional coverage was purchased to review other optionsWe have included a copy of Mrs [redacted] ’s signed invoice; which confirm she purchased RSA on her refrigerator onlyAs shown the RSA information is listed under the product purchasedIf we may be of further assistance, Mrs [redacted] may contact our Customer Service Department at 1-877-358-Kind regards, Jana AndrewsCustomer Relations

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms***’s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Ms [redacted] has stated in the complaint: 1) She requested to receive a refund instead of exchange but has been getting the runaround regarding the refund; and 2) She requested a return call from corporate Our investigation reveals that: 1) Mrs***’s refund check was submitted for processing on 7/13/We ask to please allow up to 7-days to receive check by mail; and 2) We attempted to contact Ms [redacted] on 7/25/but was unsuccessful in our attempt Our records show on 7/3/Ms***’s was approved for an exchange on her 78” [redacted] TV under the Terms and Conditions of the Repair Service Agreement We show Ms [redacted] requested to receive a refund in lieu of the exchange due to she was unable to find a similar modelOur records show on 7/6/17; we scheduled our delivery team to pick up the damaged unit from Ms***’s residence in order to process the check refundHowever; Ms [redacted] was not available during the scheduled time therefore she was rescheduled on 7/13/Once we confirmed the unit was returned to our warehouse, we submitted a check refund in the amount of $to be mailed to the address listed on fileWe ask Ms [redacted] to please allow up to 7-business days for the processing and to receive the refund check Conn’s values Ms [redacted] as a customer and appreciates her for bringing this matter to our attention

Thank you for the opportunity to respond to Mrs [redacted] ’s complaintOur records show on9/8/16, Mrs [redacted] purchased a [redacted] refrigerator and elected to purchase a 24-month Repair Service Agreement PlanMrs [redacted] ’s refrigerator was delivered and received in good order on9/10/ We researched Mrs [redacted] ’s complaint and found she contacted our service department on9/22/16stating her refrigerator is not dispensing waterA service appointment was originally scheduled for service with the manufacturer on9/27/however; Mrs [redacted] rescheduled her appointment for9/29/During the inspection the technician reported a part was needed to complete repairsOnce the parts arrived, Mrs [redacted] was contact by the manufacturer to schedule an installation dateOur records show on 10/20/16; Mrs [redacted] ’s refrigerator was approved to be exchanged and her new refrigerator was delivered on 10/21/ Mrs [redacted] may file a claim to be reimbursed up to the covered amount for Food Loss We have attached of copy of our Food Loss claim for Mrs [redacted] to complete If we may be of further assistance, Mrs [redacted] may contact us at1-866-765- Kind regards, Dyeisha W [redacted] Tell us why here

Thank you for the opportunity to respond to Ms [redacted] ’s concerns regarding account *** Ms [redacted] stated she paid her account balance in full; however, her account remained opened According to our records, Ms [redacted] made a payment of $on her account on December 22, 2014; however, insurance had accrued on the account causing the payoff amount to increase As a goodwill gesture, we have reinstated the “cash-option” and closed the account We have attached a copy of Ms [redacted] ’s payment history as record that the account has a zero balance Ms [redacted] will receive a close-out letter in the mail within 30-business days of the account closing We value Ms [redacted] as a customer and sincerely apologize for any inconvenience she may have experienced due to this matter Thank you,Cheryle S [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint ----I ABSOLUTELY DO NOT AGREE WITH CONN'S RESPONSE TO MY COMPLAINT AND COMPLETELY REJECT IT!!!I did not find out that Conns was even going to come out with the correct parts until THAT DAY!!!! AND I ALREADY WENT OUT OF TOWN ON VACATION 2- Mr [redacted] has been contacted by a member of management regarding his concerns; ----- THIS IS AN ABSOLUTE LIE!!! NO MANAGER HAS EVER CALLED ME BACK AT ALL AND THE REASON I WAS ABLE TO SPEAK TO A MANAGER IS BECAUSE I WENT TO THE ACTUAL STORE AND SAT THERE UNTIL A MANAGER HELPED ME!!! 3- Mr***’ dryer does not meet the qualification for an exchange at this time due to the reschedules initiated by the customer----THIS IS AN ABSOLUTE LIE !!! I HAVE NEVER EVER RESCHEDULED ANY TYPE OF REPAIR WITH CONNS!!! EVER !!!! HOW DARE A COMPANY LIKE THIS IS LYING ABOUT A VETERAN OF THE US THAT SERVED IN THE ARMY AND I AM COMPLETELY DISABLED I HAVE NO REASON TO LIE AND I AM ALWAYS HOME The technician “Jerry rigged” the timer for it to workAll the dryer did was spinning the drum and not producing heat to dry the clothesI AM PAYING MORE FOR MY SERVICE CONTRACT - WARRANTY THAN I DID ON MY DRYER ALL TOGETHER CONN'S REPAIR MEN HAVE TOLD ME THAT THEY COULD NOT GET THE PARTS AND THEY DID NOT KNOW WHAT TO DO I AM A DISABLED VET AND I DESERVE TO HAVE THE SERVICE THAT I PAID FOR!!!! I have been with Conns for over years!!!ALSO, PER CONNS THEY STATED THAT A WOMAN BY THE NAME OF MS [redacted] CALLED AND CANCELED MY APPT FOR REPAIR THAT DAY!!! THAT IS JUST A STRAIGHT LIE I AM NOT MARRIED, OR HAVE A GIRLFRIEND OR ANY WOMAN IN MY HOME...WHEN I CALLED THE REPAIR TECH HE SAID THE ---HE---- CALLED THE WRONG NUMBER!!! I HAVE BEEN TREATED VERY POORLY AND I BELIEVE DISCRIMINATED AGAINST DUE TO MY AGE OR WHO I AM I CALLED AND CALLED CORPORATE TOO AND ACTUALLY LET THE PHONE RING OVER 30MIN WITH OUT ANYONE ANSWERING THE PHONE Our records show on 4/27/16, Mr [redacted] purchased a ** washer and dryer and elected to purchase 48-month Repair Service Agreement PlanWe researched Mr***’ complaint and found that he first contacted our service department on 6/22/stating his dryer is making a squeaky noiseA service appointment was scheduled for 6/25/ During the inspection, the technician found the vent was blocked and was able to remove the blockage to complete minor repairsOur records show on 4/27/16, Mr [redacted] purchased a ** washer and dryer and elected to purchase 48-month Repair Service Agreement PlanWe researched Mr***’ complaint and found that he first contacted our service department on 6/22/stating his dryer is making a squeaky noiseA service appointment was scheduled for 6/25/ During the inspection, the technician found the vent was blocked and was able to remove the blockage to complete minor repairsMr [redacted] contacted our service department again on 9/8/regarding the same issueA new service appointment was scheduled for 9/9/During the inspection, the technician found parts were needed to complete the repairOnce we received the parts, Mr [redacted] was scheduled for installation on 9/16/The technician installed a new bearing top, sleeve bearing and drum to complete repairsOur record show Mr [redacted] last service call with Conn’s was received on 6/5/stating the dryer is not drying his clothingA service appointment was scheduled for 6/13/During the inspection, the technician found parts were needed for repairOnce we received the parts, Mr [redacted] was scheduled for installation on 7/6/ However; upon installation, the technician found the incorrect parts were received and had to re-order the correct partsWe received the correct parts from the manufacturer, and Mr [redacted] was scheduled to have all parts installed on 7/21/ On the day of service, someone called in and identified herself as Mrs [redacted] and requested to reschedule for the following weekend Mr [redacted] called 7/22/and requested to reschedule service for the morning of 8/4/because he was going to be out of townAt this time Mr***’ dryer does not meet the qualifications for an exchangeWe will continue with any covered repair needs and listed under the Terms and Conditions of the repair Service Agreement PlanWe sincerely apologize for any inconvenience Mr [redacted] may have experienced as a result of the delay Conn’s values Mr [redacted] as a customer and appreciates him for bringing this matter to our attention.2) Mr [redacted] has been contacted by a member of management regarding his concerns; and3) Mr***’ dryer does not meet the qualification for an exchange at this time due to the reschedules initiated by the customerOur records show on 4/27/16, Mr [redacted] purchased a GE washer and dryer and elected to purchase 48-month Repair Service Agreement PlanWe researched Mr***’ complaint and found that he first contacted our service department on 6/22/stating his dryer is making a squeaky noiseA service appointment was scheduled for 6/25/ During the inspection, the technician found the vent was blocked and was able to remove the blockage to complete minor repairsMr [redacted] contacted our service department again on 9/8/regarding the same issueA new service appointment was scheduled for 9/9/During the inspection, the technician found parts were needed to complete the repairOnce we received the parts, Mr [redacted] was scheduled for installation on 9/16/The technician installed a new bearing top, sleeve bearing and drum to complete repairsOur record show Mr [redacted] last service call with Conn’s was received on 6/5/stating the dryer is not drying his clothingA service appointment was scheduled for 6/13/During the inspection, the technician found parts were needed for repairOnce we received the parts, Mr [redacted] was scheduled for installation on 7/6/ However; upon installation, the technician found the incorrect parts were received and had to re-order the correct partsWe received the correct parts from the manufacturer, and Mr [redacted] was scheduled to have all parts installed on 7/21/ On the day of service, someone called in and identified herself as Mrs [redacted] and requested to reschedule for the following weekend Mr [redacted] called 7/22/and requested to reschedule service for the morning of 8/4/because he was going to be out of townAt this time Mr***’ dryer does not meet the qualifications for an exchangeWe will continue with any covered repair needs and listed under the Terms and Conditions of the repair Service Agreement PlanWe sincerely apologize for any inconvenience Mr [redacted] may have experienced as a result of the delay Conn’s values Mr [redacted] as a customer and appreciates him for bringing this matter to our attention Regards,

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and would accept the offer if it included the refund of $that I was entitled to on November 25, for overpaying.The cash option was if paid in full within monthsI payed for four months totaling $644.40I received two charges totaling $on 11.23.2015Then on I payed $leaving a balance of $