Alan J. Slobodnik, M.S.W.

Thank you for the opportunity to respond to [redacted] complaint Our records show on 1/02/15, [redacted] purchased a [redacted] washer with a (48-month Repair Service Agreement) [redacted] ’s signed invoice indicates at the time of purchase she acknowledged she was provided a copy of the Repair Service Agreement and that she understood the coverage associated with the product [redacted] elected to have her washer delivered; which was completed on2/11/15, and received in good order We researched [redacted] complaint and found she contacted us on 6/07/15; stating her washer would not power on A service call was scheduled for 6/12/15; during the inspection the serviceman found the control board needed to be replaced The technician ordered the part and it became available on 6/22/ On 6/26/15, the technician completed [redacted] ’s repairs; by installing a new control board Once the technician installed the new control board, he tested the unit and the unit was functioning properly; [redacted] signed off on the technician’s service report Based on the technician’s report [redacted] ’s washer was repaired and working properly Therefore, at this time we are unable to honor Mrs Womack-Conner’s request for an exchange If we may be of further assistance, [redacted] may contact our Customer Service department at [redacted] Kind regards, Jana [redacted] 7/20/ Complaint Back on 12/23/I submitted a complaint against with Ref # [redacted] Kathryn J***, Customer Relations Officer, from Conn's replied and said a $plus $for service delay would be credit to our accountWhen I called I was told to allow one billing cycle before the credits could be appliedTwo weeks ago I inquired at the nearest conns to us and was told a credit was never issuedConn's was going to look into the problem and would contact me within business days but I never heard back from them Desired Resolution We would like for the original amount of $to be credited plus instead of $for service delay make it $for all the additional time I've taken to get this issue corrected Consumer Business Dialog

Thank you for the opportunity to respond to [redacted] concerns regarding account [redacted] [redacted] stated he scheduled his payment online but it attempted to process from his closed account According to our records, [redacted] scheduled a payment in the amount of $ on December 5, That payment was returned by his financial institution due to the account being closed [redacted] notified us on December 6, that he thought he scheduled the payment from the incorrect account We were unable to assist him at that time because the payment had not yet been returnedOn December 11, the payment was returned by [redacted] financial institution due to the account being closed On December 20, [redacted] scheduled a payment for $and a payment for $ This left an outstanding balance of $due to the NSF feeAs a one-time offer and a gesture of goodwill, we will accept the amount paid and close the account Conn’s values [redacted] as a customer and appreciates him for bringing his concerns to our attention Thank you, Cheryle S [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Once again the technician was unable to make itHe called Thursday (1/28/16) to tell me he would be there between 1:00pm and 4:00pmI specifically told the woman I spoke to when I was rescheduling from the last time the I need them to come first thing in the AM as I work from 12:00pm to 6:00pm on that dayThe technician said he couldn't do that, he also stated that he was coming to fix a "spring or something", when in fact there are one inch metal prongs poking through the back of the couchAt this point I wish they would just come and pick it up and refund my money! God only knows when I'll hear from them to rescheduleHowever, they called me times in one day when I didn't make my payment on timeThis was after I spoke to a woman and told her I was not making another payment until this was resolvedShe said she would note that on my account and make sure I was not called Regards, [redacted]

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mrs [redacted] concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mrs [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Mrs [redacted] has stated in the complaint: 1) She has contacted us numerous times for repairs to her refrigerator but has not received assistance; and 2) She is requesting to return the refrigerator for a refund and have the account closed Our investigation reveals that: 1) Mrs [redacted] ’s refrigerator has been repaired; and 2) We are unable to honor Mrs [redacted] ’s request Our records show on 7/26/16, Mr [redacted] purchased a ** side-by-side refrigerator which comes with a 1-year limited manufacturer’s warrantyMr [redacted] declined to purchase additional coverage with Conn’s We researched Mrs [redacted] ’s complaint and found that she first contacted our service department on 11/15/stating that the icemaker would not shut offA service appointment was scheduled for 11/21/During the inspection the technician found parts were needed for repairOur records show we received the parts on 11/29/and Mrs [redacted] was scheduled for installation on 12/5/as requestedDuring the installation the technician found additional parts were needed to complete the repairsThe parts were ordered and received on 12//and Mrs [redacted] was scheduled to install on 12/15/The technician reported he installed all parts, tested all functions on the unit and the refrigerator was working up to specifications We show Mrs [redacted] contacted our service department again on 5/24/stating that the refrigerator’s freezer was freezing overA service appointment was originally scheduled for 5/31/but had to be rescheduled for 6/5/During the inspection the technician found the fan motor needed to be replacedWe show the part arrived on 6/13/and Mrs [redacted] was scheduled for 6/15/However the incorrect part was received and had to be re-orderedOnce the part was received Mrs [redacted] was scheduled to install on 7/4/The technician reported he installed the new fan motor and controller to complete the repairsThe technician also notated that he damaged the shelving in the freezer when installing the parts Mrs [redacted] has spoken with our service claims department regarding her concerns and Conn’s has agreed to replace her refrigerator up to the original amount paid Mrs [redacted] is aware that she will need to visit her nearest Conn’s to reselect and that the approval is only valid for days Conn’s values Mrs [redacted] as a customer and appreciates her for bringing this matter to our attention

Thank you for the opportunity to respond to Mr [redacted] complaintOur records show on 4/16/16, Mr [redacted] purchased a [redacted] ottoman and a Powell Confetti Black rug which was financed through [redacted] ***Our records show on 4/20/16, we removed the rug from Mr*** invoice and a credit of $was processed to his [redacted] (**) account due to he stated the incorrect color was deliveredOn a separate invoice ( [redacted] ) financed through Conn’s, Mr [redacted] purchased the [redacted] sofa, loveseat and chair, the [redacted] dining table and four chairs, a [redacted] table and two [redacted] lampsMr [redacted] delivery was scheduled and received in good order on 4/16/16; no damages were reported at the time of deliveryWe have no records showing Mr [redacted] has attempted to contact our service department regarding any issues with any furniture item purchasedAt this time we are unable to honor Mr [redacted] request to return his furniture; Conn’s has a No Return or Exchange Policy on all furniture unless inspected by a technician and a manufacturer’s defect is found If we may be of further assistance, Mr [redacted] may contact Customer Service at 1-877-358- Kind regards, Dyeisha [redacted]

Thank you for the opportunity to respond to Mrs [redacted] complaintWe contacted the store manager where Mrs [redacted] made her purchase and was able to confirm that the model number listed on her invoice is a firm mattressWe attempted to contact Mrs [redacted] on 5/20/to discuss her concerns but were unsuccessful and left a voice message to return our callFor further review, we ask that Mrs [redacted] provide a photo of the model number for the mattress she received to verify it is the correct model that is listed on her invoiceIf we may be of further assistance Mrs [redacted] may contact our Customer Service department at 1-877-358-Kind regards,Dyeisha [redacted]

Thank you for the opportunity to respond to MrDlugosz’s concerns regarding account *** MrDlugosz stated he was not aware of the protection plan nor the administrative fee on his accountHe would like credit on his accountAccording to our records, MrDlugosz signed a 24-month promissory note and security agreement on January 31, That contract did not include our repair service agreement (RSA) MrDlugosz signed the promissory note and security agreement accepting the administrative fee We have included a copy of MrDlugosz’s singed agreementConn’s respectfully disagrees that a credit should be applied to the account for RSA coverage, as MrDlugosz did not purchase RSA coverage We are unable to credit the administrative fee as MrDlugosz accepted the fee at the time of purchaseConn’s values MrDlugosz as a customer and appreciates him for bringing his concerns to our attention

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and close the complaint

Thank you for the opportunity to respond to Mrs [redacted] ’ complaint regarding a purchase made under [redacted] Our records show on January 17, 2016, Mr [redacted] filled out a Conn’s credit application; due to the credit criteria the application was declined Mr [redacted] ’ purchase was made through Acceptance Now Although, Conn’s does not have access to Mr [redacted] ’ account or credit application; we were able to confirm that he contact service onFebruary 2, 2016regarding his [redacted] high-efficiency washer model ( [redacted] ) During the call Mr [redacted] indicated that the washer was leaking water A service call was scheduled; during the inspection the technician checked the operation system and found a loose connection at the valve The technician adjusted the clamps, he tested Mr [redacted] ’ washer and found the unit was working properly Prior to receiving Mrs [redacted] ’ complaint; we have no new service calls or orders on file since service was completed inFebruary Mrs [redacted] may contact Acceptance Now directly at337-991-0980with any questions or concerns regarding their policies At this time we are unable to honor Mrs [redacted] ’ request; Mr [redacted] ’ purchase was not financed through Conn’s We have included a copy of Mr [redacted] ’ invoice and completed service order on file in our response Kind regards, Jana [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I did received a call from Conn's on last week about my complaint I spoke with Daisi on Wednesday, May 10th around am She stated that my warranty expired in November not November She also stated, that Conn's have been trying to contact me regarding this issue(Not true) This is the first time someone have called since November of I told her that I don't think its fair that a good customer should be treated the way I have been treated regarding my living room sets I told her that this furniture was a defect because I don't think its should be pealing all over after a year in a half and now the other two pieces are pealing now The furniture is in excellent condition beside from pealing This furniture is hardly use because of me and my husband working out of town She kept stated that its not cover under the warranty I replied, I believe that your furniture must not has been good quality She said, would you feel better if we send another person out to get a second opinion I said yes, but don't sent a person out here just to shut me up She transfer me to another department to schedule the appointment and the lady refuse to set the appointment up because it stated in the notes that it is not cover under warranty I explained to her the situation and she stated, we are not going to waste our time sending someone out just to make you happy I ask for a manager and she told me no Conn's will never get my business or anyone else business that I know I was so disrespected on so many levels Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I'm really not sure how the response sent in anyway helps to resolve anything Conn's is correct, I saw no reason after repeated denial to continue with the warranty They fail to mention that, basically they gave me the ole' "so sad too bad" Why would I pay for something they didn't honor or cover anyway? If this is the excuse they choose, that AFTER they wouldn't repair the furniture that I cancelled the remainder of the warranty, that is non-sense! Further, I really only wanted a replacement part, which I said I would pay for, but Conn's could not or would not assist me with thisThe only thing they gave me was the name of the manufacturer, but did not have any contact information for them I tried to [redacted] contact information but was not successful, which I'm assuming is why they also can't provide any information It's fine, I'm not going to continue to battle over this with Conn's I also won't just accept that somehow this is "wear" nor will I accept that somehow this is my fault As far as I'm concerned, my true fault is expecting that spending $1500+ on a sofa and loveseat with Conn's would last more than two years That was my ignorance Conn's can claim they have tried to resolve this issue, but I see no resolve at all Regards, [redacted]

Thank you for the opportunity to respond to Mrs [redacted] ’ complaintOur records show on10/18/15, Mrs [redacted] purchased the [redacted] living room furniture which consists of three pieces (sofa, loveseat and recliner chair) and elected to purchase a 36-month FurnitureGard PlanAfter further review of Mrs [redacted] ’ service needs regarding her recliner chair, Conn’s has agreed to issues an in-store credit for up to $to re-select a different item due to the unit being deemed uneconomical to be repairedMrs [redacted] may visit her nearest Conn’s to initiate her approved exchangeWe sincerely apologize for any inconvenience Mrs [redacted] may have experienced as a result of the delayIf we may be of further assistance, Mrs [redacted] may contact our Customer Service Department at 1-877-358- Kind regards, Dyeisha [redacted]

Thank you for the opportunity to respond to [redacted] ***’s complaintOur records show on 6/25/14, Mrs [redacted] was approved for an exchange to re-select two furniture pieces and elected the [redacted] Reclining sofa and loveseat both with a 48-month FurnitureGard PlanMrs***’s furniture was delivery and signed acknowledging the items were received in good order on 6/29/ We researched [redacted] ***’s complaint and found they first contacted our service department on 5/20/ stating the cushion was ripped on the loveseatA service appointment was scheduled for 6/5/15, during inspection the serviceman found a large slice on the left seat casingWe order a new seat casing from the manufacturer which was shipped directly to [redacted] ***’s residence on 7/21/Mrs [redacted] was contacted on 7/24/and verified parts were received however; she declined to schedule a repair date at that time and informed the representative she was requesting an exchangeOur service department attempted to contact Mrand Mrs [redacted] to schedule a repair date again on 8/5/but was unsuccessful in their attempt therefore; the service order was cancelledOur records show on 9/9/15, Mrs [redacted] contacted our service department again stating both the sofa and loveseat cushions are sinking in, both are losing support and they could feel the frame when sitting [redacted] are currently scheduled to have a serviceman assess both units on 9/21/Once the serviceman inspects both units we can determine what further actions are required At this time we are unable to honor [redacted] request for an exchange; we will continue with any necessary repairs that are covered under the Terms and Conditions of the FurnitureGard Plan If we may be of further assistance, Mr and Mrs [redacted] may contact Customer Service at [redacted] Kind regards, Dyeisha W [redacted]

Thank you for the opportunity to respond to Ms [redacted] ’s concerns regarding account [redacted] Ms [redacted] stated she began receiving collection calls for her past due balance She believes she is being harassed According to our records, Ms [redacted] signed a 24-month retail installment contract on November 9, She agreed to have her minimum monthly payment due on the 20th of each month When a payment is late, we routinely begin call attempts to the telephone numbers provided on the credit application, as a reminder to ensure payments will be made timelyIt is practice for our company to begin call attempts to assist consumers from falling behind on their accountMs [redacted] may pay on-line, in her local Conn's store, by mail, or over the phone if it is more convenient for her, before the due dateAdditionally, if Ms [redacted] ’s pay date has changed, she may benefit from requesting a change of her due date each monthWe ask that Ms [redacted] contact us if she would find this beneficial Conn’s respectfully disagrees that it has harassed Ms [redacted] as we have been unable to reach her regarding the past due balance on her account Additionally, Conn’s has no record of collection attempts made on or before the due date Although Conn’s would prefer to keep the lines of communication open, we have placed a cease communications on the telephone numbers associated with the account Conn’s values Ms [redacted] as a customer and appreciates her for bringing her concerns to our attentionThank you,Cheryle [redacted]

Thank you for the opportunity to respond to Mrs [redacted] complaint Our records show on12/19/16, Mrs [redacted] purchased a [redacted] sofa and recliner with a 36-month [redacted] on both pieces Mrs [redacted] received a copy of Conn’s Return & Exchange Policy at the time of purchase Our Return & Exchange Policy state:No Returns/Exchanges on -Furniture, mattresses, décor & accessories unless inspected by a Conn's Service Technician and found to have a manufacturer's defect **Mrs [redacted] furniture was delivered on12/20/ We researched Mrs [redacted] dispute and found that she contacted us on 12/21/16regarding her sofa; stating that she had a mark on the back A service call was scheduled; during the inspection the serviceman found; the sofa outside back material was rubbed away and damaged After reviewing Mrs [redacted] service history, we found that an exchange was approved on1/10/17to replace her sofa Mrs [redacted] was issued a credit up to the original amount paid which was $to re-select a new sofa It was later found that the sofa and recliner was discontinued; therefore Mrs [redacted] issue was escalated to upper management and as a gesture of goodwill, Conn’s agreed to exchange Mrs [redacted] recliner Mrs [redacted] was issued an additional credit of $to re-select a new recliner In total Mrs [redacted] received $1,to select two new furniture pieces We sincerely apologize to Mrs [redacted] for any inconvenience she has experienced during this process If we may be of further assistance, Mrs [redacted] may contact our Customer Service Department at1-877-358- Kind regards, Jana A [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint CONN's owes me $for the time I have had to spend getting them to stop calling me I have never heard of this nasty company in my life until they decided to constantly call my phone Having told their employees multiple time they are calling the wrong number, they still continue call Complaint will be closed upon payment Regards,

Thank you for the opportunity to respond to Ms [redacted] ’s concerns regarding account [redacted] Ms [redacted] stated her account is listed in her domestic partner’s name and she would like it corrected According to our records, Ms [redacted] submitted a credit application through www.conns.com on April 18, Ms [redacted] also signed a 32-month retail installment contract on April 18, Due to a system error, the credit application defaulted to Ms [redacted] ’s partner’s name because there was a previous application on file for her using the same address This system issue has been corrected Ms [redacted] stated she would like the contract corrected and a new payment booklet mailed to her Ms [redacted] was directed to the store to sign a new contract to correct the matter; however, she did not wish to do so On August 26, Conn’s emailed a new retail installment contract through our [redacted] process As of August 31, we have not received the corrected contract Once we receive the contract, the account corrections can be completed, a new payment booklet will be mailed to the address on file and the credit marks will be reversed We value Ms [redacted] as a customer and sincerely apologize for any inconvenience she has experienced due to this matter

Thank you for the opportunity to respond to Mrs [redacted] complaint Our records show on 10/18/15, Mr [redacted] purchased an [redacted] sofa and loveseat that came with a limited 1-year manufacturer warranty; no additional Furnituregard coverage was purchased through Conn’s Mrs [redacted] elected to have her sofa and loveseat delivered; which was completed on 10/19/ We researched Mrs [redacted] complaint and found she contacted us on 10/26/regarding both sofa and loveseat; stating the stitching was coming off A service call was scheduled for 10/30/15; during the inspection the serviceman found the threading was coming apart in several areas The serviceman turned in a part request and the parts were expected to arrive on 11/02/ However, on 11/13/15we contacted Mrs [redacted] and advised her that an exchange was approved to replace her sofa and loveseat Mrs [redacted] exchange was submitted and approved under the terms and conditions of the manufacturer warranty which only covers the replacement of the product/exchange and not a refund Mrs [redacted] exchange is valid through 12/28/ Mrs [redacted] may visit her nearest Conn’s location to initiate her exchange and schedule delivery We sincerely apologize for any inconvenience Mrs [redacted] experienced during this process If we may be of further assistance, Mrs [redacted] may contact our Customer Service department at 1-877-358- Kind regards, Jana A [redacted] Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

Thank you for the opportunity to respond to Mrs [redacted] ’ complaint Our records show on 12/11/15, Mrs [redacted] purchased a [redacted] dishwasher that came with a limited 1-year manufacturer warranty We confirmed Mrs [redacted] ’ dishwasher was purchased as a floor model sold as is at a discounted price of $ Mrs [redacted] elected to pick up her dishwasher from our [redacted] location store #*** We researched Mrs [redacted] ’ complaint and found she contacted us on 12/14/15; stating the unit was not completing cycles A service call was scheduled; during the inspection the technician parts needed to be replaced The technician ordered the parts and once the parts were available; we attempted to contact Mrs [redacted] to schedule an appointment to install the new parts Our records show we attempted to contact Mrs [redacted] on 12/20/15at 10:42am, but we were unsuccessful and we left a voicemail for Mrs [redacted] to return our call On 12/23/15, 12/24/15, 12/26/15and 12/28/15, we attempted to contact Mrs [redacted] again to schedule an appointment, but again we were unsuccessful and we were unable to leave a message due to Mrs [redacted] ’ voicemail was full Due to no response and not hearing from Mrs [redacted] her service order was cancelled on 12/28/ Although, we are unable to honor Mrs [redacted] ’ request to return her dishwasher; Conn’s is willing to continue with repairs Mrs [redacted] may contact our service department at 1-855-266-6349to schedule an appointment that is convenient for her If we may be of further assistance, Mrs [redacted] may contact our Customer Service department at 1-877-358- Kind regards, Jana A [redacted]

Thank you for the opportunity to respond to Ms [redacted] 's concerns regarding account [redacted] Ms [redacted] stated she does not believe the correct financed amount is being reported to the credit bureaus According to our records, Ms [redacted] signed a 36-month retail installment contract That contract created account [redacted] and included our 12-month no-interest financing promotion ("cash-option") Ms [redacted] 's total "cash-option" price is $if paid within the promotional period Per the terms of the "cash-option," the "cash-option" is void if the minimum monthly payments are not paid within days of the due date or the unpaid portion of the total "cash-option" is not paid within days of the "cash-option" expiration date If the "cash-option" is void, the original terms and conditions found in the retail installment contract ill replace the "cash-option." Per the retail installment contract, the total amount financed (if the "cash-option" is void) is $If only the minimum monthly payment of $is paid each month, the total of payments will equal to $which is the amount reported to the credit bureaus as Ms [redacted] is only required to meet the minimum monthly payment requirements Conn's respectfully disagrees that the incorrect amount is being reported to the credit bureaus as $is what is reported per the terms of Ms [redacted] 's signed contract We have included a copy of Ms [redacted] 's signed documents for her records Conn's appreciates Ms [redacted] for bringing her concerns to our attention