Alan J. Slobodnik, M.S.W.

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to the concerns you have regarding account(s) [redacted] We have a more than 120-year history of quality customer service and satisfaction, and I would not want anything to impair that recordOur contact information is located on Mr [redacted] ’s retail installment contract or promissory note and security agreement, invoice, coupon book, and welcome letterAs a reminder, he may contact Conn’s regarding questions about his purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Mr [redacted] stated in his complaint that: he mailed in his final payment on April 1, 2017; he made three additional payments; he would like to know why additional charges were on the account after the initial payoff; he would like a refund of the overpaid amount; he would like to be removed from the mailing list; and he would like late fees refundedOur investigation reveals that: Mr [redacted] paid his account balance in full on April 3, 2017; he made three additional payments; additional charges were not assessed on the account; however, due to a system issue the account did not close on April 3, 2017; a refund for the overpaid amount is being processed; we have removed Mr [redacted] from the mailing list; and there were no late fees assessed on the accountAccording to our records, Mr [redacted] scheduled a payment in the amount of $on April 3, This payment paid the account balance in full On April 4, 2017, Mr [redacted] paid an additional $On April 5, 2017, he paid $and on April 6, 2017, he paid $ No additional charges were assessed on the account; however, due to a system issue, Mr [redacted] ’s account did not close on April 3, Mr [redacted] ’s account is now closed and we are processing a refund for the $9.72, $and $payments We ask that Mr [redacted] please allow 10-business days for processing We have removed Mr [redacted] from the mailing listPlease note, he may receive promotional offers within the next 30-days as offers could have been mailed prior to the removal Conn’s respectfully disagrees that it should refund late fees assessed on the account as there were no late fees assessed on the accountConn’s values Mr [redacted] as a customer and apologizes for any inconvenience he experienced due to this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The leather pealing is an unfortunate byproduct stemming from inferior materialThe problem that I have is indeed structural, which the warranty does coverThe leather is TEARING at the threadsAlso, I was SOLD by your salesman that the warranty covered ANYTHING that happened to the furnitureHe used an example of kids coloring over with markersThis is obviously an outright LIE and I have three witnesses that were present when the lie was toldThey will be more than happy to testifyI want this furniture replaced and I am not above going to small claims court, social media and whatever means I must to get the word out that Conns does not only sell inferior products at inflated prices but also does not stand behind their legal obligations to cover warrantable defects in to the good that they sell Regards, [redacted]

Explain to me WHY you need a FULL CREDIT REPORT! You have been provided all other documentation needed to CORRECT your ERROR! I sent the page from your INCORRECT reporting already

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint As a reminder, she may contact Conn’s regarding questions about her purchase by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com I have been calling for weeks now, the customer service damage has been done, provide a date to expect my refund as I did not lie and provided proof sent via fax, Conns is so quick to take payments from their customers, but when it's the other way around and they are expected to return money, the same is not done, nor consideration for the customerI was a customer of Conns for many years Regards,Mrs [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I'm really not sure how the response sent in anyway helps to resolve anything Conn's is correct, I saw no reason after repeated denial to continue with the warranty They fail to mention that, basically they gave me the ole' "so sad too bad" Why would I pay for something they didn't honor or cover anyway? If this is the excuse they choose, that AFTER they wouldn't repair the furniture that I cancelled the remainder of the warranty, that is non-sense! Further, I really only wanted a replacement part, which I said I would pay for, but Conn's could not or would not assist me with thisThe only thing they gave me was the name of the manufacturer, but did not have any contact information for them I tried to [redacted] contact information but was not successful, which I'm assuming is why they also can't provide any information It's fine, I'm not going to continue to battle over this with Conn's I also won't just accept that somehow this is "wear" nor will I accept that somehow this is my fault As far as I'm concerned, my true fault is expecting that spending $1500+ on a sofa and loveseat with Conn's would last more than two years That was my ignorance Conn's can claim they have tried to resolve this issue, but I see no resolve at all Regards, [redacted]

Thank you for the opportunity to respond to Mr [redacted] complaintOur records show on 4/16/16, Mr [redacted] purchased a [redacted] ottoman and a Powell Confetti Black rug which was financed through [redacted] ***Our records show on 4/20/16, we removed the rug from Mr*** invoice and a credit of $was processed to his [redacted] (**) account due to he stated the incorrect color was deliveredOn a separate invoice ( [redacted] ) financed through Conn’s, Mr [redacted] purchased the [redacted] sofa, loveseat and chair, the [redacted] dining table and four chairs, a [redacted] table and two [redacted] lampsMr [redacted] delivery was scheduled and received in good order on 4/16/16; no damages were reported at the time of deliveryWe have no records showing Mr [redacted] has attempted to contact our service department regarding any issues with any furniture item purchasedAt this time we are unable to honor Mr [redacted] request to return his furniture; Conn’s has a No Return or Exchange Policy on all furniture unless inspected by a technician and a manufacturer’s defect is found If we may be of further assistance, Mr [redacted] may contact Customer Service at 1-877-358- Kind regards, Dyeisha [redacted]

Thank you for the opportunity to respond to Mrs [redacted] ’ complaint regarding a purchase made under [redacted] Our records show on January 17, 2016, Mr [redacted] filled out a Conn’s credit application; due to the credit criteria the application was declined Mr [redacted] ’ purchase was made through Acceptance Now Although, Conn’s does not have access to Mr [redacted] ’ account or credit application; we were able to confirm that he contact service onFebruary 2, 2016regarding his [redacted] high-efficiency washer model ( [redacted] ) During the call Mr [redacted] indicated that the washer was leaking water A service call was scheduled; during the inspection the technician checked the operation system and found a loose connection at the valve The technician adjusted the clamps, he tested Mr [redacted] ’ washer and found the unit was working properly Prior to receiving Mrs [redacted] ’ complaint; we have no new service calls or orders on file since service was completed inFebruary Mrs [redacted] may contact Acceptance Now directly at337-991-0980with any questions or concerns regarding their policies At this time we are unable to honor Mrs [redacted] ’ request; Mr [redacted] ’ purchase was not financed through Conn’s We have included a copy of Mr [redacted] ’ invoice and completed service order on file in our response Kind regards, Jana [redacted]

Thank you for the opportunity to respond to Mrs [redacted] complaintWe contacted the store manager where Mrs [redacted] made her purchase and was able to confirm that the model number listed on her invoice is a firm mattressWe attempted to contact Mrs [redacted] on 5/20/to discuss her concerns but were unsuccessful and left a voice message to return our callFor further review, we ask that Mrs [redacted] provide a photo of the model number for the mattress she received to verify it is the correct model that is listed on her invoiceIf we may be of further assistance Mrs [redacted] may contact our Customer Service department at 1-877-358-Kind regards,Dyeisha [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I did received a call from Conn's on last week about my complaint I spoke with Daisi on Wednesday, May 10th around am She stated that my warranty expired in November not November She also stated, that Conn's have been trying to contact me regarding this issue(Not true) This is the first time someone have called since November of I told her that I don't think its fair that a good customer should be treated the way I have been treated regarding my living room sets I told her that this furniture was a defect because I don't think its should be pealing all over after a year in a half and now the other two pieces are pealing now The furniture is in excellent condition beside from pealing This furniture is hardly use because of me and my husband working out of town She kept stated that its not cover under the warranty I replied, I believe that your furniture must not has been good quality She said, would you feel better if we send another person out to get a second opinion I said yes, but don't sent a person out here just to shut me up She transfer me to another department to schedule the appointment and the lady refuse to set the appointment up because it stated in the notes that it is not cover under warranty I explained to her the situation and she stated, we are not going to waste our time sending someone out just to make you happy I ask for a manager and she told me no Conn's will never get my business or anyone else business that I know I was so disrespected on so many levels Regards,

Thank you for the opportunity to respond to [redacted] ***’s complaintOur records show on 6/25/14, Mrs [redacted] was approved for an exchange to re-select two furniture pieces and elected the [redacted] Reclining sofa and loveseat both with a 48-month FurnitureGard PlanMrs***’s furniture was delivery and signed acknowledging the items were received in good order on 6/29/ We researched [redacted] ***’s complaint and found they first contacted our service department on 5/20/ stating the cushion was ripped on the loveseatA service appointment was scheduled for 6/5/15, during inspection the serviceman found a large slice on the left seat casingWe order a new seat casing from the manufacturer which was shipped directly to [redacted] ***’s residence on 7/21/Mrs [redacted] was contacted on 7/24/and verified parts were received however; she declined to schedule a repair date at that time and informed the representative she was requesting an exchangeOur service department attempted to contact Mrand Mrs [redacted] to schedule a repair date again on 8/5/but was unsuccessful in their attempt therefore; the service order was cancelledOur records show on 9/9/15, Mrs [redacted] contacted our service department again stating both the sofa and loveseat cushions are sinking in, both are losing support and they could feel the frame when sitting [redacted] are currently scheduled to have a serviceman assess both units on 9/21/Once the serviceman inspects both units we can determine what further actions are required At this time we are unable to honor [redacted] request for an exchange; we will continue with any necessary repairs that are covered under the Terms and Conditions of the FurnitureGard Plan If we may be of further assistance, Mr and Mrs [redacted] may contact Customer Service at [redacted] Kind regards, Dyeisha W [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and close the complaint

Thank you for the opportunity to respond to Mrs [redacted] ’ complaintOur records show on10/18/15, Mrs [redacted] purchased the [redacted] living room furniture which consists of three pieces (sofa, loveseat and recliner chair) and elected to purchase a 36-month FurnitureGard PlanAfter further review of Mrs [redacted] ’ service needs regarding her recliner chair, Conn’s has agreed to issues an in-store credit for up to $to re-select a different item due to the unit being deemed uneconomical to be repairedMrs [redacted] may visit her nearest Conn’s to initiate her approved exchangeWe sincerely apologize for any inconvenience Mrs [redacted] may have experienced as a result of the delayIf we may be of further assistance, Mrs [redacted] may contact our Customer Service Department at 1-877-358- Kind regards, Dyeisha [redacted]

Thank you for the opportunity to respond to MrDlugosz’s concerns regarding account *** MrDlugosz stated he was not aware of the protection plan nor the administrative fee on his accountHe would like credit on his accountAccording to our records, MrDlugosz signed a 24-month promissory note and security agreement on January 31, That contract did not include our repair service agreement (RSA) MrDlugosz signed the promissory note and security agreement accepting the administrative fee We have included a copy of MrDlugosz’s singed agreementConn’s respectfully disagrees that a credit should be applied to the account for RSA coverage, as MrDlugosz did not purchase RSA coverage We are unable to credit the administrative fee as MrDlugosz accepted the fee at the time of purchaseConn’s values MrDlugosz as a customer and appreciates him for bringing his concerns to our attention

Thank you for the opportunity to respond to Ms [redacted] ’s concerns regarding account [redacted] Ms [redacted] stated her account is listed in her domestic partner’s name and she would like it corrected According to our records, Ms [redacted] submitted a credit application through www.conns.com on April 18, Ms [redacted] also signed a 32-month retail installment contract on April 18, Due to a system error, the credit application defaulted to Ms [redacted] ’s partner’s name because there was a previous application on file for her using the same address This system issue has been corrected Ms [redacted] stated she would like the contract corrected and a new payment booklet mailed to her Ms [redacted] was directed to the store to sign a new contract to correct the matter; however, she did not wish to do so On August 26, Conn’s emailed a new retail installment contract through our [redacted] process As of August 31, we have not received the corrected contract Once we receive the contract, the account corrections can be completed, a new payment booklet will be mailed to the address on file and the credit marks will be reversed We value Ms [redacted] as a customer and sincerely apologize for any inconvenience she has experienced due to this matter

Thank you for the opportunity to respond to Ms [redacted] 's concerns regarding account [redacted] Ms [redacted] stated she does not believe the correct financed amount is being reported to the credit bureaus According to our records, Ms [redacted] signed a 36-month retail installment contract That contract created account [redacted] and included our 12-month no-interest financing promotion ("cash-option") Ms [redacted] 's total "cash-option" price is $if paid within the promotional period Per the terms of the "cash-option," the "cash-option" is void if the minimum monthly payments are not paid within days of the due date or the unpaid portion of the total "cash-option" is not paid within days of the "cash-option" expiration date If the "cash-option" is void, the original terms and conditions found in the retail installment contract ill replace the "cash-option." Per the retail installment contract, the total amount financed (if the "cash-option" is void) is $If only the minimum monthly payment of $is paid each month, the total of payments will equal to $which is the amount reported to the credit bureaus as Ms [redacted] is only required to meet the minimum monthly payment requirements Conn's respectfully disagrees that the incorrect amount is being reported to the credit bureaus as $is what is reported per the terms of Ms [redacted] 's signed contract We have included a copy of Ms [redacted] 's signed documents for her records Conn's appreciates Ms [redacted] for bringing her concerns to our attention

Thank you for the opportunity to respond to Mrs [redacted] ’ complaint Our records show on 12/11/15, Mrs [redacted] purchased a [redacted] dishwasher that came with a limited 1-year manufacturer warranty We confirmed Mrs [redacted] ’ dishwasher was purchased as a floor model sold as is at a discounted price of $ Mrs [redacted] elected to pick up her dishwasher from our [redacted] location store #*** We researched Mrs [redacted] ’ complaint and found she contacted us on 12/14/15; stating the unit was not completing cycles A service call was scheduled; during the inspection the technician parts needed to be replaced The technician ordered the parts and once the parts were available; we attempted to contact Mrs [redacted] to schedule an appointment to install the new parts Our records show we attempted to contact Mrs [redacted] on 12/20/15at 10:42am, but we were unsuccessful and we left a voicemail for Mrs [redacted] to return our call On 12/23/15, 12/24/15, 12/26/15and 12/28/15, we attempted to contact Mrs [redacted] again to schedule an appointment, but again we were unsuccessful and we were unable to leave a message due to Mrs [redacted] ’ voicemail was full Due to no response and not hearing from Mrs [redacted] her service order was cancelled on 12/28/ Although, we are unable to honor Mrs [redacted] ’ request to return her dishwasher; Conn’s is willing to continue with repairs Mrs [redacted] may contact our service department at 1-855-266-6349to schedule an appointment that is convenient for her If we may be of further assistance, Mrs [redacted] may contact our Customer Service department at 1-877-358- Kind regards, Jana A [redacted]

Thank you for the opportunity to respond to Mrs [redacted] complaint Our records show on 10/18/15, Mr [redacted] purchased an [redacted] sofa and loveseat that came with a limited 1-year manufacturer warranty; no additional Furnituregard coverage was purchased through Conn’s Mrs [redacted] elected to have her sofa and loveseat delivered; which was completed on 10/19/ We researched Mrs [redacted] complaint and found she contacted us on 10/26/regarding both sofa and loveseat; stating the stitching was coming off A service call was scheduled for 10/30/15; during the inspection the serviceman found the threading was coming apart in several areas The serviceman turned in a part request and the parts were expected to arrive on 11/02/ However, on 11/13/15we contacted Mrs [redacted] and advised her that an exchange was approved to replace her sofa and loveseat Mrs [redacted] exchange was submitted and approved under the terms and conditions of the manufacturer warranty which only covers the replacement of the product/exchange and not a refund Mrs [redacted] exchange is valid through 12/28/ Mrs [redacted] may visit her nearest Conn’s location to initiate her exchange and schedule delivery We sincerely apologize for any inconvenience Mrs [redacted] experienced during this process If we may be of further assistance, Mrs [redacted] may contact our Customer Service department at 1-877-358- Kind regards, Jana A [redacted] Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint CONN's owes me $for the time I have had to spend getting them to stop calling me I have never heard of this nasty company in my life until they decided to constantly call my phone Having told their employees multiple time they are calling the wrong number, they still continue call Complaint will be closed upon payment Regards,

Thank you for the opportunity to respond to Mrs [redacted] complaint Our records show on12/19/16, Mrs [redacted] purchased a [redacted] sofa and recliner with a 36-month [redacted] on both pieces Mrs [redacted] received a copy of Conn’s Return & Exchange Policy at the time of purchase Our Return & Exchange Policy state:No Returns/Exchanges on -Furniture, mattresses, décor & accessories unless inspected by a Conn's Service Technician and found to have a manufacturer's defect **Mrs [redacted] furniture was delivered on12/20/ We researched Mrs [redacted] dispute and found that she contacted us on 12/21/16regarding her sofa; stating that she had a mark on the back A service call was scheduled; during the inspection the serviceman found; the sofa outside back material was rubbed away and damaged After reviewing Mrs [redacted] service history, we found that an exchange was approved on1/10/17to replace her sofa Mrs [redacted] was issued a credit up to the original amount paid which was $to re-select a new sofa It was later found that the sofa and recliner was discontinued; therefore Mrs [redacted] issue was escalated to upper management and as a gesture of goodwill, Conn’s agreed to exchange Mrs [redacted] recliner Mrs [redacted] was issued an additional credit of $to re-select a new recliner In total Mrs [redacted] received $1,to select two new furniture pieces We sincerely apologize to Mrs [redacted] for any inconvenience she has experienced during this process If we may be of further assistance, Mrs [redacted] may contact our Customer Service Department at1-877-358- Kind regards, Jana A [redacted]

Thank you for the opportunity to respond to Ms [redacted] ’s concerns regarding account [redacted] Ms [redacted] stated she began receiving collection calls for her past due balance She believes she is being harassed According to our records, Ms [redacted] signed a 24-month retail installment contract on November 9, She agreed to have her minimum monthly payment due on the 20th of each month When a payment is late, we routinely begin call attempts to the telephone numbers provided on the credit application, as a reminder to ensure payments will be made timelyIt is practice for our company to begin call attempts to assist consumers from falling behind on their accountMs [redacted] may pay on-line, in her local Conn's store, by mail, or over the phone if it is more convenient for her, before the due dateAdditionally, if Ms [redacted] ’s pay date has changed, she may benefit from requesting a change of her due date each monthWe ask that Ms [redacted] contact us if she would find this beneficial Conn’s respectfully disagrees that it has harassed Ms [redacted] as we have been unable to reach her regarding the past due balance on her account Additionally, Conn’s has no record of collection attempts made on or before the due date Although Conn’s would prefer to keep the lines of communication open, we have placed a cease communications on the telephone numbers associated with the account Conn’s values Ms [redacted] as a customer and appreciates her for bringing her concerns to our attentionThank you,Cheryle [redacted]