Alan J. Slobodnik, M.S.W.

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. No one from Conn's contacted either of us to discuss this issue, arrangements were in place to pick up the "new" microwave from the Lake Charles store on Tuesday, November 1st after 3 pm. (He also stated if the microwave was not on the truck he would have someone go pick up) At 12:20 pm [redacted] received a call from Conn's stating they would be delivering the microwave on Thursday, November 3rd. Which at that time he stated one was to be picked up that day at the Lake Charles store.I called the Lake Charles store as instructed by the store manager to assure the microwave was sent via Conn's truck. The manager stated he would call me as soon as he checked. An hour later I called the store again asking to speak with the manager, but was put on hold for over 10 minutes. I hung up calling back and asked if they could check the status, after being put on hold again, she stated the microwave had not arrived. I had made arrangements to take off of work (again) to go pick up the "new" microwave. After dealing with this issue, repairmen who seemed to not know how to replace parts and told you they had a more important customer to get to and could not and would not wait or accept your assistance to remove the microwave from the cabinet (but wanted to know what time husband would be home to have him assist) - customer service who put you on hold for extreme amounts of time then to transfer your call to a "billing department" which had nothing to do with service or repairs. [redacted] was highly upset about this and stated he would prefer to return the microwave to Conn's. They stated this could not be done. But this was in fact done, Friday October 28th I returned to microwave to the Lake Charles Store and the manager credited/returned the cost of the microwave and the extended warranty to the original invoice. He then added the new microwave to the invoice (same price as originally cost)Since the first microwave could and was credited/returned to the original invoice then the second could as well. Also stated the first microwave was delivered only - yes it was and was plugged into existing wall outlet - there were no installation requiredFirst microwave worked for 3 months and stopped heating - first repairman ordered the parts but second repairman would not / did not know how to repariAgain no one from Conn's has called to discuss the issue with either of us Regards,Suzanne Cormier

Thank you for the opportunity to respond to Mrs [redacted] t’s complaintWe researched Mrs [redacted] t’s complaint and found on 6/30/16, she returned her refrigerator to Conn’s with the required 15% restocking fee and a credit of $was applied to her [redacted] account We attempted to contact Mrs [redacted] t on 7/6/to discuss her concerns but were unsuccessfulMrs [redacted] t complaint has be escalated to upper management to address this matter with all parties involvedWe sincerely apologize for any inconvenience Mrs [redacted] t experienced during this processIf we may be of further assistance, Mrs [redacted] t may contact us at 1-866-765-Kind regards, Dyeisha [redacted]

Thank you for the opportunity to respond to Ms [redacted] s concerns regarding accounts ***and *** Ms [redacted] stated she overpaid her accounts, but has not received a refund for the overpayment amount According to our records, Ms [redacted] submitted a payment in the amount of $on account ***on November 23, This overpaid the account by $ Additionally, Ms [redacted] submitted a payment in the amount of $on account *** on November 23, This overpaid this account by $ When a payment is submitted for more than the amount owed, Conn’s must process the payment for the amount submitted Once the payment has posted and we verify the payment has been negotiated with the customer’s financial institution, we are able to process a refund for the overpayment amount On December 14, a refund in the amount of $was processed on account ***and a refund in the amount of $was processed on account *** We ask that Ms [redacted] please allow 10- business days to receive her refunds If Ms [redacted] has not received her refund checks on or before January 5, 2015, we ask that she contact our customer service department at 877-358-so we may track the checks We value Ms [redacted] as a customer and appreciate her for bringing her concerns to our attention Thank you, Cheryle S [redacted]

Thank you for the opportunity to respond to Mrs [redacted] ’s complaintOur record show on 3/12/17, Mrs [redacted] purchased a [redacted] washer and dryer and two pedestalsOn 3/13/17, Mrs [redacted] ’s items were delivered and signed acknowledging as received in good order; no issues were reportedThe delivery team did notate that they were unable to move the units into the washroom and install due to the faucet was leakingTherefore; the units were left in the kitchen until leaks were corrected and would be installed by someone other than Conn’sAfter further research we show Mrs [redacted] contacted our service department on3/21/stating the washer is making a squeaking noiseA service appointment was schedule with the manufacturer on 3/27/17; the technician reported the issue was due to the pedestal being damaged which is not covered under the Terms and Conditions of the warrantyIt was also observed that someone other than Conn's had moved the washer from the kitchen into the laundry room Although the damages to the pedestals were not covered under warranty, Conn’s agreed to exchange the pedestal in attempts to resolve this matter as a gesture of goodwillOur records show as of 4/5/17, Mrs [redacted] new pedestal was delivered in good orderWe have no further records showing that Mrs [redacted] has contacted our service department regarding any further issuesIf we may be of further assistance, Mrs [redacted] may contact Customer Service at 1-877-358- Kind regards, Dyeisha [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. Respectfully I would like to let cons know that this would be my last time doing business with them as this was not explain to me in the beginning of our conversation with the representative and I know that you actually record a conversations with customers as they did buy the previous representative. If this was a misunderstanding I wish you would have let me know from the beginning and not be wasting everyone's time. But next time I would know not to trust you guys and know that you are not a company of your word Thank You RevDex.com for the opportunity in this matter of why you are not satisfied with this resolution.] Regards,

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mrs [redacted] concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mrs [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com Mrs [redacted] has stated in the complaint: 1) When her television was delivered the unit was not taken out of the box to be inspected and later found the screen was cracked; and 2) She is requesting an exchange Our investigation reveals that: 1) Mr [redacted] ‘s delivery receipt was signed acknowledging the unit was inspected and was aware no damage or price concession would be given for damages found after delivery; and 2) Mr [redacted] s television was approved for an exchange under the Terms and Conditions of the Repair Service Agreement Plan Our records show on 6/24/17, Mr [redacted] purchased a 55” [redacted] 4K TV and elected to purchase a 36-month Repair Service Agreement with Accidental Damage CoverageMr [redacted] s television was delivered and signed acknowledging the item was thoroughly inspected and received in good order on 6/26/ We researched Mrs [redacted] s complaint and found that she contacted our service department on 7/3/stating when she opened the box the screen was cracked on the televisionAn assessment call was scheduled for 7/6/to determine the cause of the reported damages, and Mrs [redacted] was instructed to provide photos of the damaged unit After further review of the photos provided by Mrs***, she was contacted on 7/12/and made aware that the television was approved for an exchange under the Terms and Conditions of the Repair Service Agreement Plan Our records show a new television was delivered and received in good order on 7/13/We have no records showing that Mrs [redacted] has contacted us regarding any further issues she is experiencing since the new television was delivered Conn’s values Mrs [redacted] a customer and appreciates her for bringing this matter to our attention

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, Hello I do not find that Conns appliance is telling the truth they contacted Michael [redacted] in the month of July and August to be exact I spoke with s lady supervisor at that time explained to her that Michael [redacted] and I were divorced explained to the manager never to contact Michael [redacted] under no circumstance that he was no longer in my life Conns manager for the customer service said that she would remove the number she told me the reason she contacted the number it was associated with my address I asked her do you contact all person that have the same address as other people?? Weather or not if they gave him any information or no information , my request was not to contact any other number but mine they failed to use the DNC for the second time Conns contacted Michael [redacted] regarding my account that's unexceptable , it's about following the integrity of the national DNC if it is requested to not contact that number under any circumstance they have fail to follow the process regarding the DNC the fines are astronomical so I am not happy with Conns Appliance they contacted a number that I Reqyested them not to contact Please have them review there recording for JulyWhen I did make a payment arrangement and I contacted them to let them know I was on std because I had been sick and had not worked Please have them pull all recording associated with my number for contact Best regards

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint From: [redacted] [mailto: [redacted] ] Sent: Monday, August 15, 10:PM To: drteam Subject: [redacted] and [redacted] *** To Whom it May Concern:I apologize for not having responded soonerThe response from the customer service representative from Conns is incorrectWhen we purchased the mattress we were told that we could exchange it within days if we were not satisfiedIt is for that reason that we went to the store and exchanged it (1st visit after purchase)As we were looking at our options the sales person stated that we would want to get one of the same brand just in case it didn't work out and we want to exchange againWe had looked at a few different options that she directed us to look at those so in case we weren't happy we could swap it outIt wasn't until we went in the third visit to swap it out that we were told it was only one time swapThis is not the information the salesperson told usShe told us we swap it out the second timeI was told by managers in the store and corporate level customer service that this was a mistake on the behalf of their sales person but there was nothing they could doThe wrong information was communicated to me and my husbandWe did receive an apology for this but it did not correct the mishapThey continue to share that the I comfort company will not allow one exchange,yet if they (conns) really wanted to take care of the customer because of their mistake, they could take the mattress back at a loss to themthis is why I think that they should handle the situation differently because the sales person gave us the wrong informationHad we been told and had we known it was only a one-time exchange we would've handled it differentlyWe are only holding them accountable to what they said we could doTheir salesperson did not have the correct info and therefore communicated incorrectly to usI fail to understand what the customer should suffer the consequence of someone else's bad decisionWe truly appreciate your time [redacted] and [redacted]

Thank you again for the opportunity to respond to Ms***'s concerns regarding her account As stated in our previous response, we reviewed the recorded calls, Ms [redacted] contacted us on March 5, and was informed that the "cash-option" request was rejected because a late fee had been assessed on the account and the "cash-option" had been expired She was also informed if she made a payment of $they would re-submit the account for review for possible close; however, it was not a guarantee The request was submitted, but we were unable to reinstate the "cash-option" because the account did not qualify

Thank you for the opportunity to respond to Mr. G [redacted] complaint. Our records reflect that Mr. G [redacted] purchased 55 inch smart television with manufacturer’s warranty only on 1/10/15. Mr. G [redacted] denied Repair Service Agreement with accidental coverage at the time of purchase. We show... that he contacted [redacted] (Insurance Company) and was advised that he would need to submit an estimate. Although, Mr. G [redacted] had an option to select the inspection provide; he contact Conn’s for assistance. A service was setup and upon inspection the technician determined the screen was cracked due to physical damage. The trip charge for inspections on products not covered by the warranty is $89.95. However, Conn’s waived this fee as a goodwill gesture to the customer. We can confirm that the estimate was not immediately forwarded to [redacted] (Insurance Company) in a timely manner. This information has been forwarded to Assurant (Insurance Company) at this time and the claim has been approved and ready for processing. Mr. G [redacted] may contact the Conn’s Insurance Department at 1-866-892-8719 for any additional questions or concerns regarding this matter. Kind regards, Lakena A***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, The decision is not right or fairI will pick it up as soon as I can

Thank you for the opportunity to respond to Mr [redacted] ’s additional commentsWe researched Mr [redacted] ’s complaint but was unable to find were he has attempted to contact our service department to scheduled an installation since our previous responseMr [redacted] ’s has been advised on several occasions that we only have a serviceman available in his area Tuesday-SaturdayOur service department has offered to contact the manufacturer on Mr [redacted] ’s behalf to determine if they have a serviceman available on Mondays to install the part he received on 8/3/but was advised to cancel the service orderAgain, we are unable to honor Mr [redacted] ’s request to return his furniture; Conn’s has a No Return or Exchange Policy on all furnitureMr [redacted] may contact our Service Department at 1-855-266-to make arrangements for the serviceman to install the part he received on 8/3/If we may be of further assistance, Mr [redacted] may contact us at 1-866-765-Kind regards, Dyeisha [redacted]

Thank you for the opportunity to respond to [redacted] complaintOur records show on9/20/16, [redacted] purchased a [redacted] 75” 4K Smart TV which comes with a 1-year limited manufacturer’s warranty; no additional coverage was purchased with Conn’s [redacted] television was delivered and signed acknowledging the item was received in good order on9/24/ We researched [redacted] service history and found he contacted the service department on9/30/16(days after delivery) stating the television is not showing the full pictureA service appointment was scheduled for10/3/16; during the inspection the technician reported that the television panel has impact point damage to the unitWe have contacted [redacted] to discuss and address his concerns If we may be of further assistance, [redacted] may contact us at1-877-765- Kind regards, Dyeisha W [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, they sale this product in there store and they should stand behind itthey knew that this furniture was knot right when they sold it to me all we are asking of them is to replace it with one that IS NOT BAD

Thank you for the opportunity to respond to Mr [redacted] ’s concerns regarding his accounts Mr [redacted] stated his account should be closed due to a refund credit According to our records, Mr [redacted] signed a 24-month retail installment contract on April 21, This contract included the balance from his previous account [redacted] ; however, due to a calculation error, the balance from account [redacted] was not added on to account [redacted] As of July 15, account [redacted] has been corrected and the balance moved to account [redacted] We have included a copy of the payment history for account [redacted] for Mr [redacted] ’s records to show the account has been closed We value Mr [redacted] as a customer and sincerely apologize for any inconvenience he has experienced due to this matterThank you,Cheryle S [redacted]

Thank you for the opportunity to respond to Mrs***’s concerns regarding account [redacted] Mrs [redacted] stated she made a payment on the account in error and would like the funds sent to her We have contacted Mrs [redacted] and informed her that the check will be sent overnight to the address provided If Mrs [redacted] does not receive the check on or before Friday August 19, we ask that she contact us so we may track the check Conn’s values Mrand Mrs [redacted] as customers and apologizes for any inconvenience they experienced due to this matter Thank you, Cheryle [redacted]

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mrs [redacted] ’s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mrs [redacted] may contact Conn’s regarding questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.comMrs [redacted] has stated in the complaint: 1) She returned to the store to process a refund due to the items purchased were not in stock however; she has not received her refund Our investigation reveals that: 1) A refund was processed back to the [redacted] Card used to purchase on 7/25/Credit card refunds normally take between 24-business hours to receiveHowever; depending on the banking institution, refunds can take up to business days Our records show 7/23/17, Mr [redacted] purchased a [redacted] washer and dryer and was scheduled for delivery on 7/25/ We researched Mrs [redacted] ’s complaint and found that at the time of purchase the dryer was not available for immediate delivery but was scheduled to arrive from the manufacturer on 7/25/We show Mrs [redacted] was contacted before delivery and informed that the dryer did not arrive from the manufacturer and we would need to reschedule deliveryMrs [redacted] expressed her dissatisfaction and requested to receive a different model at no additional cost Mrs [redacted] was informed that we were unable to accommodate her request, therefore, she requested to receive a refundWe show Mrs [redacted] returned to her local Conn’s on 7/25/and a refund of $1,was processed back to the [redacted] card used to make the purchase Our records show Mrs [redacted] contacted us the following day stating that the refund had not been processed back to her cardMrs [redacted] was made aware that we submitted the refund back to her card and to contact her banking institution for further assistance We sincerely apologize for any inconvenience Mrs [redacted] experienced during this process Conn’s value Mrs [redacted] as a customer and appreciates her for bringing this matter to our attention

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint , [I have said time and time again this is the poor service that Conn's continues to provideThey have contacted me and again did not respond back to meHow do you know MsW [redacted] if they promoted the *** I acquired as the newest productWere you there? NO, you were not! So you can pause and re-evaluate your ignorance of the comment that you have sent because obviously you cannot comment on actions that happened if you were not thereYour company are thieves and I will continue to say thatYou all lack customer service and will continue to show me that until proven otherwiseI am truly done with your company and will shout from now on and to the mountain tops that you all are rip offs and by far the worst company in all aspects that I have ever dealt with in my entire life Also with every issue I have with my laptop I will continue to post my comments and services to the Revdex.com from now on so others can see the horrible service I have received with Conn's( Crooks On National New Schemes) Regards,

Thank you for the opportunity to respond to MrsRadford’s complaintWe contacted the sales representative who stated he did not promise MrsRadford a time-frame for delivery but informed her she could find out if the time she needed is available once she is contacted by the delivery department Our records show the delivery department contacted MrsRadford on 4/19/and informed her that we are unable to offer a preferred time frameMrsRadford is currently scheduled for delivery on 4/20/17between the time-frame of 10:30am – 1:30pmIf MrsRadford needs to re-schedule her delivery for a more convenient time, she may contact our delivery departmentConn’s does offer delivery in MrsRadford’s area 7-days a weekIf we may be of further assistance, MrsRadford may contact our Customer Service Department at 1-877-358- Kind regards, D [redacted] W [redacted]

Thank you for the opportunity to respond to Mr [redacted] ’s concerns regarding account [redacted] Mr [redacted] stated he provided a copy of his homeowners insurance, but he has not received credit on his accounts According to our records, Mr [redacted] signed a second 32-month retail installment contract on June 27, This contract created account [redacted] On July 20, 2015, we received proof of Mr [redacted] ’s homeowner’s or renter’s insurance An insurance credit was applied to account [redacted] in the amount of $ This credit includes $for the property insurance and $for any applicable taxes or finance charges We have attached a copy of Mr [redacted] ’s payment history showing the insurance credit, for his records We value Mr [redacted] as a customer and appreciate him for bringing his concerns to our attention Thank you,Cheryle [redacted]