Alan J. Slobodnik, M.S.W.

Thank you for the opportunity to respond to Ms***’s concerns regarding account ***. Ms*** stated her account as sold to *** and she paid her remaining balance with them. She would like the account removed from her credit. According to our
records, Ms*** signed a 32-month retail installment contract on July 28, Ms***’s account was charged off on May 31, due to payments not being made timely. Ms*** made two payments on the account as a part of a settlement offer. On July 1, 2015, Ms*** made a payment of $and a second payment in the amount of $on August 3, 2015. These two payments fulfilled the settlement offer and the account was brought to a zero balance. We have included a copy of Ms***’s payment history for her records. Conn’s is obligated to report factual information to the credit bureaus and are unable to remove the negative credit marks assessed on the account due to payments not being made timely. All credit marks assessed on the account prior to the charge-off date are valid and cannot be removed. If Ms***’s credit bureau shows something other than charge-off, settled for less than balance owed, she may fax a copy of her credit report for further review. Conn’s appreciates Ms*** for bringing her concerns to our attention. Thank you, Cheryle ***

Thank you for
the opportunity to respond to *** *** concerns regarding account ***
*** *** stated she paid her account
off in April 2015; however the account did not close.
According to
our records, *** *** signed a 32-month retail installment
contract on April
13, 2014. This contract included a
12-month no-interest financing promotion (“Cash-Option”)
The
Cash-Option expired on April 13, The “Same as Cash” credit offer is
withdrawn on a date being the earlier of
the failure to make required minimum payments within days of the scheduled
due date or twelve months from the date of purchase. *** *** made her final payment of $
on April 23, 2015. Since the Cash-Option
expired on April 13, and the payment was scheduled days after the due
date, the account remained opened
As a one-time
offer and a goodwill gesture, we have reinstated the Cash-Option and closed the
account
We have
included a copy of the signed Cash-Option acknowledgement page, as well as the
payment history showing the account has been closed for *** *** records.
We value *** *** as a customer and apologize for any inconvenience she has experienced due
to this matterThank you,Cheryle S***

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mr***’s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mr*** may contact Conn’s regarding
questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Mr*** has stated in the complaint:One on his recliners was damaged during delivery but the unit still has not been repaired; andHe is requesting either the unit be exchange or to return his furniture for a refund Our investigation reveals that:At the time of delivery Mr*** did report an issue with one of the furniture pieces; andWe have agreed to issue Mr*** an even exchange on the damages furniture piece. We researched Mr***’s complaint and found that his issue has been addressed and resolvedOur records show on 11/18/17, we re-delivered Mr*** a new armless recliner in good conditionsWe sincerely apologize for any inconvenience Mr*** experienced due to delivery.Conn’s values Mr*** as our customer and appreciate him for bringing this matter to our attention.Sincerely,Conn’s Inc

Thank you for the
opportunity to respond to Mr***’ complaintOur records show on 8/29/15,
Mr*** purchased a ** washer and dryer and elected to purchase a 24-month
Repair Service Agreement PlanMr***’ merchandise was delivered and
received in good order on 8/31/
We
researched Mr***’
complaint and found he contacted Conn’s warehouse on 9/2/and stated his
dryer is making a loud noiseConn’s delivery team went back to Mr***’
residence on 9/7/to assess the unit and found there was a functional failure
therefore; the dryer was approved for an exchangeOur delivery team
re-delivered and installed Mr*** a new dryer on 9/15/15; no issue was
reported with the new dryer upon deliveryOur records show on 9/21/15, Mr
*** contacted our service department stating the dryer light would not turn
on and the cycle is not filling on the washerA service appointment was
scheduled for 9/24/15; during inspection the technician found the washer was
functioning properly and notated Mrs***’ concerns was that the timer
pointer is off by 1/8”The technician also found the dryer with a bad light
bulb and offered to replace the bulb however; Mrs*** refused service and
requested an exchange therefore; both service orders were cancelledMrs
*** was notified that the washer and dryer did not meet the qualifications
for an exchange at the timeWe show on 9/29/15; a new work order was created
for both the washer and dryer regarding the same issueA service appointment
was scheduled for 9/30/15; the technician reported the washer is operating
correctly and advised Mrs*** that her complaint regarding the timer is
normal
After receiving Mrs
***’ complaint, they were contacted by our service manager and another
service call was sto reassess.
Conn’s offered to replace the console on the washer so the dial would be
closer and replaced the light bulb on the dryer. We show as of 10/20/15, the console and the light
bulb have been replaced
We have included
supporting documents with our response
If we may be of further assistance, Mr
*** may contact Customer Service at 1-877-358-
Kind regards,
Dyeisha W***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Thank you for your efforts l am please with your resolution to this case Thanks again

Thank you for the opportunity to respond to Mrs***’s additional comments. After researching Mrs***’s complaint we found there was an error submitting the credit to Mrs***’s account which caused a delay. As of 1/09/17, this error has been corrected and the credit of $should reflect on Mrs***’s *** account within the next billing cycle. We sincerely apologize to Mrs*** for any inconvenience she has experienced during this process If we may be of further assistance, Mrs*** may contact our Customer Service Department at 1-877-358-1252. Kind regards, Jana A***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. These are lies!!! The service repair called me and canceled twice! Now I am waiting for the 3rd serviced request!
Regards,

Thank you again for the opportunity to respond to Ms***' concernsAs stated in our previous response, at this time we are unable to honor Mrs***'s request as it was outside the day price guarantee. Conn's appreciates Ms*** for bringing her concerns to our attention

Thank you for the opportunity to respond to *** ***
complaintWe attempted to contact *** *** on 6/12/and 6/15/to
address her concerns however; we
were unsuccessful in our attemptsWe
contacted the store manager where Mrand *** *** original purchased
their refrigerator and was informed that the refund was credited back to
the *** Card used to make their purchaseWe ask *** *** to please
allow 3-business days for the refund to process to their *** CardIf
the refund has not processed within the time-frame given, *** ***
may contact us directly at ***We sincerely apologize for any
inconvenience *** *** experienced
during this process
If we may be of
further assistance, *** *** may contact Customer
Service a ***
Kind regards,
Dyeisha ***

When the service dept called me I told them that it was still sinking here are picturesThey called me on 3/20/and I reported this and was transferred three times.I want my couch replaced .Now!!!!

Thank you for the opportunity to respond to Mr***’s concerns regarding his account. Mr*** stated his payment was due on July 9, and he began receiving collection calls on July 10, 2015. Mr*** stated he received an automated call at almost o’clock at night and
called us back. According to our records, Mr*** signed a 24-month retail installment contract on November 9, 2014. Mr*** agreed to have his minimum monthly payment due on the 9th of each month. When the payment is late, we begin call attempts as a reminder to ensure payments will be made timelyIt is a practice for our company to begin call attempts the first day the payment is lateTo prevent the calls Mr*** has the option to pay on-line, in his local Conn's store, by mail, or over the phone if it is more convenient for him, before the due dateAdditionally, if Mr***’s pay date has changed, he may benefit from requesting a change of his due date each month. We ask that Mr*** contact us if he would find this beneficial. Please note the account must be paid current before we can adjust the due date. All call attempts are noted on the account with a date and time stamp. Our records indicate the last call attempt on July 10, was placed to Mr*** at 8:52pm Eastern Standard Time. Mrs*** returned the call and spoke with an agent at 9:54pm Eastern Standard Time. Mrs*** informed the agent that she made the payment in the store on July 10, and no additional calls have been placed. Please note, it may take up to hours for payments made in the store to process and the account to update reflecting the payment We value Mr*** as a customer and appreciate him bringing his concerns to our attention. Thank you,Cheryle S***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Conns left a lot of information out on what occurredIt took over a month to get the new dryer repairedAfter each visit no one contacted us to let us know what was going onWe did sign on delivery that everything visual that these units were fineI'm not sure as to how we would have known that the product internally had issues that presented them selves moths laterThis is a loophole in their contract

Thank you for the opportunity to respond to Mr***’ complaint. Our records show on11/25/16; Mr*** purchased a *** French door refrigerator with a limited 1-year manufacturer’s warranty. Mr*** declined to purchase additional RSA through Conn’s HomePlus. Mr***
received a copy of Conn’s Return & Exchange Policy at the time of purchase. Our Return & Exchange Policy state:A consumer has 30-days from the date the item is received to return or exchange (appliances and electronics) with the required 15% restocking fee, and if your product fails while undermanufacturer's warranty or Conn's RSA, Conn's Factory Authorized Service will repair your product according to these warranties.Mr***’ unit was not a used refrigerator when received and was accepted in good order as requested on 11/26/ We researched Mr***’ complaint; and found that he contacted us on12/15/16(19-days) after receiving delivery; stating that the freezer was not working. Mr*** was contacted and informed he was scheduled for12/16/16to have his refrigerator assessed. The day of Mr***’ appointment; the technician found that the refrigerator sensor needed to be replaced. We show that Mr*** contacted us that same day (12/16/16); requesting to have his refrigerator exchanged. Mr*** was informed that this was his first service call and we would need to attempt to repair the unit. Mr*** was advised that if he did not want to continue with service; he was still within his 30-day time frame to return/exchange his refrigerator with the required 15% restocking fee. After further review, we show that the part was ordered on12/17/16and received on12/19/16. Mr***’ repairs were completed on12/20/16; the technician installed a new sensor. At this time we are unable to honor Mr***’ request to credit return or exchange his refrigerator. Mr***’ refrigerator was repaired under the Terms and Conditions of his warranty coverage. As of1/09/16, we have no new records on file indicating or confirming Mr***’ refrigerator is malfunctioning. If we may be of further assistance, Mr*** may contact our Customer Service Department at 1-877-358-1252. Kind regards, Jana A*** Customer Relations

Thank you for the opportunity to respond to Mr***’ complaint. After researching Mr***’ complaint we found his concerns have been addressed. We attempted to contact Mr*** on November 28, 2016; however we were unable to reach him at the time. Our records show as
of November 28, 2016, an exchange has been approved to replace Mr*** dishwasher. Again, we sincerely apologize to Mr*** for any inconvenience he has experienced during this process. Mr*** may visit his nearest Conn’s location to reselect a new dishwasher and schedule delivery If we be of further assistance, Mrs*** may contact our Customer Service Department at1-877-358-1252. Kind regards, Jana *** Customer Relations

Thank you for the opportunity to respond to Mrs***’s complaintOur record show on12/23/16, Mrs*** purchased a 50” *** *** ** *** ** which come with a 1-year limited manufacturer’s warrantyMrs*** received a brochure of Conn’s Return and Exchange Policy along with a copy of
her invoice/contract at the time of purchase We contacted the store manager regarding Mrs***’s complaint and were advised that she returned to the store stating after reading the reviews on the television, she was not happy and wanted to return the unitMrs*** was informed that she would be required to pay the 15% restocking to return the item as listed on the return/exchange policy.The store manager also stated he offered Mrs*** the option to exchange the unit, but she declined and elected to return with the 15% restocking fee insteadOur records show Mrs*** signed her invoice agreeing to pay the required restocking fee of $to return the unit due to not being satisfied with the product At this time we are unable to honor Mrs***’s request; she was made aware before return regarding the restocking fee and Conn's Return/Exchange Policy We have included a copy of Mrs***’s signed invoice with our response If we may be of further assistance, Mrs*** may contact us at1-877-325- Kind regards, Dyeisha ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The dates proved are the date in which I have called then to request helpThey have not tried contacting meI keep my phone on 24/and return ANY missed callsThey did in fact so up unannounced and there was my child age there at my houseHer birthday is ***!!!!!! They refused to enter my homePlease request all complaints I Have madeThis company is not holding up there end of out agreementI have done everything I can to make contact and get this resolved only to be told call another number we can't help youI have even made complaints on there social media!!! I pay ON TIME! I call within the hr window that they request for stains or damageYet here it is months later and nothing resolvedThey were suppose to do a spot clean in Jan Which still has not been doneA tech showed up and was very rudeHe took pictures and left while I was on the phone with ConnsIn his report he wrote that he completed the spot clean when in fact all he did was take pictures. They just now called and said they would be at my house 8/29/2015This does not change the problems I have had nor does it fix anythingI have been treated unfairly and unprofessionally.I have missed work trying to deal with ConnsI have stains that they have let set inI take pride in my belongings and had I not been PROMISED that I could have my furniture shampooed as often as I wanted to a d told I was paying for it then I wouldn't be near as upsetI was told by my sells rep that I paid EXTRA to have my furniture cleanedOnly to be told AFTER The fact that I only get spot cleaning and must call within hrsI have done so and never do they follow threw in a timely manorI was lied to and tricked.
Regards,

Thank you for
the opportunity to respond to *** *** concerns regarding a credit
inquiry. M** ***
stated there is a credit inquiry on her credit report and she has not applied
for credit with Conns
According to
our records, a credit application was entered
online on February 28, 2016. That credit application was not approved
because the address is outside our markets.
We have removed the credit inquiry from *** *** credit
report. We have attached documentation
verifying the removal. We ask that *** *** *lease allow the credit bureaus 30-days to update their records.
Conn’s
appreciates *** *** for bringing her concerns to our attention and apologizes
for any inconvenience she has experienced due to this matter. Thank you,Cheryle Simmons

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me I will wait the 7-days for refund of the television as described in previous messages

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Saturday, November 28, 4:AM Subject: Complaint ID ***Dear Ramon *** :This message is in regard to your complaint submitted on 11/16/9:44:PM against Conns Appliance, Inc.. Your complaint was assigned ID ***.You recently filed a complaint on the above mentioned company. The last we heard from you the issue was not resolved. Please provide us with an update and advised which items (if any) remain unresolvedPlease complete and return it as soon as possible.Are the issues resolved? No If yes, when was the issue resolved? Not resolvedIf no, what issues remain outstanding? Funds never refundedI am actually ok with that, as long as they acknowledge that my account is not only current but in fact paid up a month aheadI want a written apology and commitment that this will never happen againI would also like compensation for my bank account being g over drafted both time because of this in the form of a credit to my account.Did you ever file your case through the court system? no If so please include a copy of your filing or judgment for our files. Signature: Ramon *** Date: 11/28/Please respond just as soon as possible to this inquiry. Feel free to email the information to [email protected] ; make sure to reference your case number
Regards,

Thank you for the opportunity to respond to Mrs***’s complaintOur records show on 4/26/15, Mrs*** purchased a *** washer and dryer that come with a 1-year limited manufacturer’s warranty which expired on 4/26/16; no additional coverage was purchased with Conn’s. We
researched Mrs***’s service history and found she contacted our service department once for repairs regarding her washerOn 4/18/16, Mr*** called for service stating her washer is leaking from underneath and the ring feel offA service appointment was scheduled for 4/23/16; during the inspection the technician found a part was needed to complete repairsOnce we received the part, Mrs*** was scheduled for installation on 5/6/16; the technician installed a new bellow and reported the unit was functioning up to the manufacturer’s specificationsOur records show Mrs*** contacted our service department again on 8/28/16 for repairs on her washer but was advised that the unit was no longer covered under the manufacturer’s warranty as of4/26/16. At this time we are unable to honor Mrs***’s request; her manufacturer’s warranty expired on 4/26/16 and her account with Conn’s has been charged-off as off 5/31/16. If we may be of further assistance, Mrs*** may contact us at 1-866-765-1513 Kind regards, Dyeisha ***