Alan J. Slobodnik, M.S.W.

Revdex.com:
This letter is to inform you that Conns Appliance, Inchas carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/1/and assigned ID ***
Regards,

Thank you again for the opportunity to respond to Ms*** regarding her refund check. We have verified that the check has not been negotiated; therefore, we have placed a stop payment on the refund check and will issue a new check. We value Ms*** as a customer and sincerely apologize for any inconvenience she has experienced due to this matter. Thank you, Cheryle Simmons

Thank you for the opportunity to respond to Ms***’s concerns regarding account ***. Ms*** stated she returned some merchandise and she would like her contract rewritten. According to our records, Ms*** signed a 30-month retail installment contract on
April 29, 2016. Ms*** canceled some of the items and a credit was applied to her account accordingly. As a gesture of goodwill, Conn’s sent a replacement contract to Ms***Account *** has been closed and account *** has been established. Conn’s values Ms*** as a customer and apologizes for any inconvenience she has experienced due to this matter. Thank you, Cheryle S***

Thank you for
the opportunity to respond to Ms***’s concerns regarding account
***. Ms*** stated she was
supposed to have 12-months no-interest financing on her account and it does
not
According to
our records, Ms*** signed a 32-month retail installment contract on May 9,
That contract was supposed to include our 12-month no-interest financing
promotion (“Cash-option”)
We are in the
process of completing the maintenance on Ms***’s account to include the “Cash-option.” We ask that Ms*** please allow 10-
business days for processing.
Conn’s values
Ms*** as a customer and sincerely apologizes for any inconvenience she may
have experienced due to this matter. Thank you,Cheryle ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The reason I don't accept the resolution Conn's has provided is because it is NOT an accurate account of what transpired during the process of requesting to combine my payments! Looks like MrsS*** left out all of those many lies that transpired between the first Emailed document and the one in the mail! This is a battle of their word against mine! Why would someone keep telling me since January that they are working on another combined contract and I'm just finding out a document was mailed in December in January of 2016!!! I would like to escalate this complaint to their office in *** ***!
Regards,*** ***
7/31/
Complaint
I bought A 75" *** *** TV back in March 1, and I am still paying for we had problems with the LCD Panel has gone out twice the first time was on 8/and again on 7/I called them and they told me that I'm out of luck because I didn't buy the extended warranty I did didn't know that my
warranty was up they should have least sent a letter or something letting me know that it was out I would have bought the extended warranty but anyway that not the problem they told me that I have pay the fee which I would agree to that but if they would warranty the part because it hasn't been over a year from when the first one was put in I told them that I would pay for them to put it in if they would pay for the parts which I called *** and they told me that is the LCD that was out and it cost $to fix which is ridiculous that I have to pay this it would be different if this has been first time it has gone out but twice within a year
Desired Resolution
I just want the part to be replace I would pay for the cost of the labor just hard paying for the part
Consumer Business Dialog

Thank you for the opportunity to respond to Mrs***’s complaintOur records show on 11/4/16, Mrs*** purchased a *** *** *** *** and elected to purchase a 25-month Repair Service Agreement Plan. We researched Mrs***’s complaint and found that she
contacted our customer service department on 11/17/16 regarding our price match policy for her notebookMrs*** was informed that Conn’s Price Guarantee excludes computers, therefore; we were unable to honor her requestMrs*** stated she was not happy and requested to return the unit without paying the required 15% restocking feeMrs*** was reminded of Conn’s return/exchange policy and made aware we could not waive the restocking feeOur records show Mrs*** was able to take advantage of our price guarantee policy on her television that purchased with ConnsHowever; Mrs*** has been advised on several occasions that we are unable to concession her notebook as this item is excluded from the policy. At this time we are unable to honor Mrs***’s request; computers are an exclusion from Conn's Price Guarantee PolicyPlease refer to Conn’s Price Guarantee Policy at http://www.conns.com/price-guarantee/. If we may be of further assistance, Mrs*** may contact us at 1-877-325-1252. Kind regards, Dyeisha W***

New Roman"">Thank you for the opportunity to
respond to *** *** complaint. Our records show on 5/21/13, *** ***
purchased a Zero Turn Radius Tractor and month repair service
agreement.
*** *** has been contacted and
we have come to a mutual agreement to resolve. If we may be of further assistance, *** *** may contact our Customer Service Department at 1-877-358-
Kind regards,
Kathryn J***
9/22/

Thank you for the opportunity to respond to Mrs***’s complaintAfter further review of Mrs***’s complaint, Conn’s has agreed to have a technician assess her washer at no additional costMrs*** will be contacted by our service department to schedule an appointment at her earliest
convenience. We sincerely apologize for any inconvenience Mrs*** experienced during this process. If we may be of further assistance, Mrs*** may contact us at 1-866-765-1513. Kind regards, Dyeisha Williams

Thank you for
the opportunity to respond to *** *** concerns regarding a credit
inquiry. *** *** stated he was
approved for credit, returned to the store two weeks later and had to
reapply.
According to
our records, *** *** filled out an application for
credit on January 28,
2016. The application was declined at
that time. Conn’s has no record of a
second credit inquiry being processed on February 16, 2016. *** *** may have applied through
*** *** *** *** *** *** *** ** *** *** ** *** *** *** ***
We are
obligated to report factual information to the credit bureaus and we are unable
to remove the credit inquiry for the application *** *** authorized.
Conn’s thanks
*** *** for bringing his concerns to our attention. Thank you,Cheryle S***

Thank you for
the opportunity to respond to Mr***’s concerns regarding account
***8731. Mr*** stated he paid his
account balance in full; however, the account remains open
Conn’s has
been in contact with Mr*** and we are working diligently to research
and
address his concerns.
Conn’s values
Mr*** as a customer and sincerely apologizes for any inconvenience he has experienced
due to this matter. Thank you,Cheryle ***

Thank you for
the opportunity to respond to Ms***’s concerns regarding account
***. Ms*** stated she signed a
new contract; however, there was a delay in processing the contract and it
resulted in credit marks on both of her accounts
According to
our records, Ms
*** signed a 32-month retail installment contract on April
19, Ms*** signed a replacement contract on July 14, 2014. The replacement contract was processed;
however, the original account did not close until October 2, 2014. The delay in closing resulted in two 30-day
negative credit marks being assessed on the account
We have
submitted to remove the two negative credit marks to be removed from the
original account due to the processing delay.
We ask that Ms*** please allow 30-days for the credit bureaus to
update their records to reflect the removal of the credit marks
Additionally,
Ms*** received a 30-day credit mark on the current account due to payments
being made timely. As a one-time offer
and a goodwill gesture, we have removed the one 30-day credit mark assessed on
account ***.
We have also
processed a good-will due date change to bring Ms***’s account current. The next payment due date is November 19,
2015. We have attached a copy of the
request to remove the credit marks for Ms***’s records.
Conn’s values Ms*** as a customer and sincerely
apologizes for any inconvenience she has experienced due to this matter.Thank you,Cheryle Simmons

Thank you for the opportunity to respond to Mr*** complaint. Our records show on 2/23/15, Mr*** purchased a Samsung side-by-side refrigerator which came with a limited 1-year manufacturer warranty; no additional RSA coverage was purchased through Conn’s. Mr***
elected to have his refrigerator delivered; which was completed on 2/27/15.We researched Mr*** complaint and found he contacted us 3/09/15(13-days) after receiving delivery; stating the refrigerator was making a loud noise, the control panel was not working and he that he wanted to return it. Mr*** was informed a service technician would need to assess the unit and based on the technician’s findings he could return the refrigerator with the required 15% restocking fee if no problem was found or service and repair the unit if service was needed. However, Mr*** refused service. On 4/08/15, Mr*** contacted us; stating the ice maker was not working, making noise, and the control panel was not working. We attempted to schedule Mr*** for service; however the work order was cancel at his request. Mr*** informed the representative the issue was resolved. On 8/15/15, Mr*** contacted us again; stating the panel was not working and ice was not dispensing. Our records show Mr*** was scheduled for service on 8/19/15; however on 8/18/15 he contacted us stating he was not satisfied with the refrigerator and wanted the refrigerator exchange. Mr*** was advised a technician would need to assess the unit and based on his findings we would be able to determine what further action is needed; again Mr*** declined service therefore, his work order was cancelled. Therefore, at this time we are unable to honor Mr*** request to return or exchange his refrigerator. If we may be of further assistance, Mr*** may contact our Customer Service department at 1-***.Kind regards,*** ***Customer Relations

Thank you for the opportunity to respond to Mrs***’s complaintWe researched Mrs***’s complaint and found that her issue has been addressedWe spoke to Mrs*** on12/29/16, and she is aware that her washer and dryer is scheduled for delivery on12/30/Due to the delivery delay,
Conn’s has agreed to issue a credit of $to Mrs***’s account; we ask to please allow 3-business days to process once all items have been delivered We appreciate Mrs*** for bringing this matter to our attention, and we sincerely apologize for any inconvenience experienced as a result of the delay If we may be of further assistance, Mrs*** may contact us at1-866-765- Kind regards, Dyeisha W***

Thank you for the opportunity to respond to Ms***’s complaint. Our records show on May 15, 2016, Ms*** purchased a reclining sectional and garbage disposal with a 36- month Furnituregard Plan on each furniture piece and a 48-month Repair Service agreement on the garbage
disposal. On May 22, 2016, Ms*** contacted us and requested to cancel the Furnituregard and Repair Service Agreement coverage and the garbage disposal to lower her monthly payments therefore her invoice and contract was rewritten to accommodate her request. At the time of purchase we were offering a special promotion which stated months No interest on all furniture purchases $1999+ Free HDTV or Free delivery. The offer was with approved credit and unfortunately Ms*** did not have enough available credit to take advantage of the month no interest offer. Ms*** was however, able to take advantage of the free delivery that was being offered at the time. While in the store Ms*** inquired about the additional 10% off. She was informed at that time that her purchase did not qualify because she was not financing with *** bank as outline in the promotion. We appreciate Ms*** for taking the time to express her concerns regarding her experience in the store and delivery. Our management team has addressed each with those involved to ensure our customer receive the quality customer service we strive for within our organization. If we may be of further assistance, Ms***, may contact our Customer Service department at 1-877-358-1252. Kind regards, Kathryn J***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me
I accept this offer to exchange the furniture as soon as I canthank you

Thank you for the opportunity to respond to Ms***’ concerns regarding account ***. Ms*** stated she is receiving collection calls; however, she believes her account is current. According to our records, Ms*** made a payment on July 5, 2016. That
payment was returned by her credit card company as a chargeback. Ms*** made another payment on August 2, 2016; however, her account was past due because of the returned payment. We have attached a copy of Ms***’ payment history for her records. Conn’s values Ms*** as a customer and appreciates her for bringing her concerns to our attention. Thank you, Cheryle Simmons

Thank
you for the opportunity to respond to Mr*** complaint. Our records show
on5/23/15, Mr*** purchased a *** *** ***
sectional which consisted of two pieces (left recliner and right recliner) with
a 48-month Furnituregard Plan on both furniture
pieces. Mr*** signed
invoice indicates at the time of purchase he acknowledged he was provided a copy
of the Furnituregard Plan brochure and that he understood the coverage
associated with the products. Mr*** elected to have his furniture
delivered; which was completed on 5/24/15. Mr
*** signed his delivery ticket and delivery receipt acknowledging his
furniture was delivered and received in good order
We
researched Mr*** complaint and found he contacted us on 6/13/15 regarding both furniture pieces; stating both
units were leaning to the side. A service call was scheduled; during the
inspection the serviceman found Mr*** had the unit disconnected which is
causing the problem reported. The serviceman reported both furniture pieces
were up to the manufacturer specifications and no repairs were
needed.
After
reviewing the photos provided by the serviceman we found the middle console was
missing which connects both pieces together to prevent the gap Mr*** is
experiencing. We contacted Mr*** sales representative and was advised the
middle console was needed; however Mr*** declined and stated he wanted to
connect both pieces (left and right sofa) together to make one unit. At this
time, Mr*** furniture does not meet the qualifications for an exchange
under the Terms and Conditions of the manufacturer warranty or the Furnituregard
Plan. Based on the serviceman’s report and photos provided the unit is up to
the manufacturer specifications. Although, we are unable to honor Mr***
request; the additional piece is available for purchase.
If
we may be of further assistance, Mr*** may contact our Customer Service
department at 1-***
Kind
regards,
Jana
A***
Customer
Relations

Thank you for the opportunity to respond to Mrs***’ complaintOur records show on November 19, 2013, Mrs*** purchased the *** *** living room furniture which consists of three pieces (sofa, loveseat and wedge) and elected to purchase a 48-month *** Plan We
researched Mrs***’s service history and she has contacted our service department on seven different occasions regarding repairs for her loveseatMrs*** last service call was received on August 17, 2016 stating the unit is leaning and nails is poking from the armrestA service appointment was scheduled for August 30, 2016 ; during the inspection the serviceman found both sides and the back of the loveseat leaning, the cushions lost resiliency, the center console damages with frame poking out and the headrest peeling very badlyThe serviceman ordered new mechanisms and seat cushions to complete the repairs however; Mrs*** has been informed on several occasions that the peeling found on the unit is not covered under the Terms and Conditions of the *** plan purchasedOur records show on September 10, 2016, the serviceman installed the new cushions and mechanisms and reported the unit was functioning properly At this time we are unable to honor Mrs***’ request; based on the servicemans report the covered repairs were completed on September 10, Mrs*** has been made aware each time the serviceman has assess her loveseat that the peeling found is not covered under the terms and conditions of the *** Plan. We have attached a copy of the photo taken at the time of inspection and the Terms and Conditions of the ** Plan If we may be of further assistance, Mrs*** may may contact us at 1-866-765- Kind regards, Dyeisha ***

Thank you for the opportunity to respond to Mr***’s complaint. Our records show onSeptember 17, 2016, Mr*** purchased a *** 65” ** *** flat LED TV that came with a limited 1-year manufacturer’s warranty; no additional RSA coverage was purchased through Conn’s. Mr***
was provided a copy of Conn’s Return & Exchange Policy at the time of purchase which states:A consumer has 30-days from the date the item is received to return or exchange (appliances and electronics) with the required 15% restocking fee and if your product failswhile under manufacturer's warranty, Conn's Factory Authorized Service will repair your product according to these warranties. Mr*** elected to have his TV delivered; we show his delivery was completed onOctober 1, We researched Mr***’s complaint and found he contacted us onOctober 8, (seven days) after receiving delivery; stating the television had spots on the screen. A service call was scheduled; during the inspection the technician found the Mr***’s television was damaged. Our records show Mr***’s issue was escalated with upper management and after reviewing the photos that were taken at the time of delivery; Mr***’s claim for an exchange was declined. The photos at the time of delivery did not indicate or show any signs of visible/physical damageAlthough the television was not turned on the damage found upon inspection would have been seen as the camera flashed Again, at this time we are unable to honor Mr***’s request to return or exchange his TV. We have included photos of Mr***’s television in question that were taken on October 1, (day of delivery) If we may be of further assistance, Mr*** may contact our Customer Service Department at1-877-358-1252. Kind regards, Jana A***

Thank you for the opportunity to respond to Mrs. ***’s complaint. We researched Mrs***’s complaint and found her issue has been addressed and resolved. Our records show there was a delay completing Mrs***’s furniture repairs; therefore her issue was
escalated with upper management and Conn’s agreed to exchange both sofa and loveseat. Mrs***’s exchange was submitted and approved under the Terms and Conditions of the Furnituregard Plan; she has been issued an in-store credit up to the original amount paid which was $1,to reselect. Mrs*** has been contacted and made aware of the exchange approval; she is expected to visit her local Conn’s this week. We sincerely apologize to Mrs*** for any inconvenience she has experienced during this process. If we may be of further assistance, Mrs. *** may contact our Customer Service at 1-877-358-1252. Kind regards, Jana ***