Alan J. Slobodnik, M.S.W.

Thank you for
the opportunity to respond to *** *** concerns regarding her
account. *** *** stated she
purchased an *** and the insurance. The
*** had to be sent to service. The ***
was not able to be repaired. *** ***
stated she did not want to pay
the difference for a new tablet so she requested
a refund of the purchase price of $
According to
our records, *** *** signed a 24-month retail installment contract on
December 12, 2013. This contract included
an *** mini for $as well as a month repair service agreement
(RSA). The *** was determined to be
un-repairable and *** *** did not wish to exchange the item. The RSA is what allowed *** *** to receive
the credit for the ***; therefore, the RSA is non-refundable.
*** ***
received a credit to her account in the amount of $on June 23, 2015. This amount included the $for the ***
and $for any applicable tax. The
credit brought *** *** account to a zero balance and she was issued a
check in the amount of $for an overpayment.
As of July 3,
2015, *** *** account is closed.
We have attached a copy of the payment history for her records.
We value *** *** as a customer and appreciate her for bringing her concerns to our
attention. Thank you,Cheryle S***

Thank you for the opportunity to respond to Mrs***’s complaintWe researched Mrs***’s complaint but were unable to find an invoice or account with Conn’s with the information providedIf Mrs*** is able to provide her invoice or account number, we would be happy to look further
into this matter. In regards to Mr***, our records show as of 2/27/17, Mr***’ invoice has been cancelled as requested and no account has been created with Conn’s. We sincerely apologize for any inconvenience Mrs*** experienced during this process. If we may be of further assistance, Mrs*** may contact us at 1-866-765-1513. Kind regards, Dyeisha W***

Thank you for the opportunity to respond to *** ***’
complaint. Our records show on 3/07/15, *** *** purchased a *** gas range with a 48-month Repair Service Agreement.
**
*** signed invoice indicates at the time of purchase he acknowledged she
was provided a copy of the Repair Service Agreement brochure and that he
understood the coverage associated with the product. *** *** elected to
pick up his range from our local warehouse located in *** ***
We researched *** ***’ complaint and found there was a delay
obtaining the parts needed to complete the repair of her range. We have confirmed the part was received and
*** ***’ range was successfully repaired on 7/2/15. *** *** was contacted regarding her
concerns and she confirmed the range is working properly.
We appreciate *** ***’ for bringing her concerns to our
attention so they may be addressed with those involved to ensure they are not
repeated. If *** ***’ has any
additional questions or concerns she may contact us at ***.
Kind regards,
Kathryn
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Tuesday, May 31, 7:PM Subject: *** *** ***Claim number *** I have an open claim for furniture purchased at a conns store and I keep trying to answer but the site does not accept my response and ends up sending empty replies The reason I rejected the offer is due to the fact that I believe the items I got are made from poor quality being that the trundle was once already "fixed" but same thing happened againAlso due to this I had to purchase a bed for my kids to sleep on being that the trundle was a hazard two of my kids cut a leg and an arm on a nail that was sticking outI will attach picturesAlso the couches were sewn but Keep on coming undone in different areasThat even the manager at the store thought it's not right we got faulty itemsIf getting different items is a possibility I would appreciate it as I want to be able to resolve this so that it can stop being an inconvenienceAll I want is being able to have something I can use for all the money I'm payingI'm a hard working man who works in the sun to provide for his family and makes me feel unappreciated as a costumer for not getting the quality im paying for Thank you for taking your time to review my answer *** *** *** *** *** *** *** *** ***Claim number ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
I know what the contract says, I understand it is my fault for not reading the contract and just trusting the manager and sales manMy point is that the salemanand the manager both said I was going to receive the months intrest freeWe would not have purchased the living room set if I was told we did not qualify So conns is saying its ok for their salesman and managers to lie to the customers just to make a sale? My next issue is that conns does not really value me as a customer because I called over and over about this issue to customer service and was always told someone would call me back and no one ever didSo besides lying to customers to make a sale the customer service center just blow you off as well
Regards,
*** ***

Thank you for the opportunity to respond to Mrs*** complaint. We appreciate Mrs*** for bringing her concerns to our attention. We attempted to contact Mrs*** on 2/09/16 regarding her concerns, but we were unsuccessful in our attempt. Mrs*** complaint has been escalated with upper management and a resolution has been reached. Mrs*** will need to contact us directly at 1-866-765-1513 for further detail. We sincerely apologize for any inconvenience Mrs*** experienced during this matter. Kind regards, *** ***Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Conns states that they tried to contact us in August with no response yet this is information!! They also state that they cancelled any request which is also a statement as I currently have a printout from the *** location that shows all of our open tickets with dates starting in May of up until August The lack of appropriate notes on our account is unnerving and unacceptable!!! Conns also fails to acknowledge our other problems with the quality of both pieces of furniture
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** *** ***

Thank you for the opportunity to respond to Mrs***’s complaintOur records show on 1/07/17, Mrs*** purchased a *** *** *** *** *** *** *** mattress which comes with a limited manufacturer’s warranty; no additional coverage was purchased with Conn’sMrs***’s
mattress was delivered and signed acknowledging the items was received in good order on 1/09/We show Mrs*** signed her invoice acknowledging that she received a copy of Conn’s Return and Exchange Policy at the time of purchaseAs listed on Conn’s Returns and Exchange Policy “ No Returns/Exchanges on Furniture, mattresses, décor & accessories unless inspected by a Conn’s Service Technician and found to have a manufacturer’s defect. We reached out to our merchandising department regarding Mrs***’s concerns and confirmed that there is no known issue with the mattress purchasedAlthough Conn’s has no returns/exchanges on mattresses, we were able to verify that the mattress Mrs*** purchased does come with a 120-day comfort guarantee exchange trialThe Comfort Guarantee trial is a one-time offer per customer that requires the customers to sleep on the mattress for at least 30-days and no more than 120-days to qualifyIn attempts to resolve this matter, we will expedite the exchange process under the manufacturer’s comfort guarantee offerMrs*** may visit her nearest Conn’s to initiate the exchange; please be mindful this is a one-time offer, and the unit cannot be exchanged again under this trial. If we may be of further assistance, Mrs*** may contact our Customer Service Department at 1-877-358-1252. Kind regards, Dyeisha W***

Thank you again for the opportunity to respond to Ms***'s concerns regarding her account. Ms*** stated Conn's has reported negative information on her credit report. We do not have record of any negative information being reported to the credit bureaus regarding account ***7331. If Ms*** would like to provide a copy of her credit report, we will be happy to investigate the matter further Thank you, Cheryle S***

Thank you for the opportunity to respond to Ms***’ concerns regarding account ***. Ms*** stated she opened a new account that included the balance of account *** but account *** is still opened. According to our records, Ms*** signed a 34-month
promissory note and security agreement on January 31, That agreement created account *** and included the balance from account *** Due to a system issue, account *** has not closedConn’s is working diligently to resolve the issue and close account ***. Once the accounts close, Ms*** will receive close-out letters in the mail. We have taken measures to prevent Ms*** from receiving collection calls on account *** until the matter is resolved and the account is closed. Conn’s values Ms*** as a customer and sincerely apologizes for any inconvenience she experienced due to this matter

Thank you for
the opportunity to respond to *** *** concerns regarding account
***. *** *** stated he
received a letter regarding the cash option payoff amount. He stated he paid $as was stated in
the letter; however, his payoff was actually
$
According to
our records, *** *** called on June 14, and scheduled a payment for
$221.84. On June 15, he called back
stated he overpaid his account and wanted to cancel the payment he scheduled
and pay $189.84. We honored his request
to cancel the payment of $221.84; however, since that payment was in pending
status, *** *** account assessed a NSF fee of $25.00. This NSF fee caused his account to remain opened
with a payoff balance of $
As of July 10,
2015, *** *** paid $and the account has closedWe are in the process
of reversing the NSF fee *** *** was charged for canceling the pending
payment and he will receive a refund check in the mail. We ask that *** *** please allow processing
time for the NSF reversalWe have attached a copy of his payment history for
his records*** *** will receive a close-out letter within business
days of the account closing for his records
We value *** *** as a customer and sincerely apologize for any inconvenience he has
experienced due to this matterThank you,Cheryle S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I still reject....tv broke..at the days and since it was outside of your business hours, yall are taking zero responsibility Any reputable company..ie.***, *** ***...and others would exchange no questions asked, because a brand new tv shouldn't break within days And P.Sa call to service was only made because we were forced too All family and friends are being told to stay away from conns.
[Provide details of why you are not satisfied with this resolution.]
Regards,

Who the *** is Ms.***? This is what I'm talking about this company gets nothing rightI'm suing and this has also gone to the Attorney General officeI refuse to accept what they sayHow did the dent get there? Why did they cover that area with tape? Why are they refussing to send a new appliance and believing drivers over customers? There reply is unacceptable Revdex.com
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,

Thank you for the opportunity to respond to Mr***’s complaint. Our records show on 9/20/15, Mr*** purchased a *** gas range that came with a limited 1-year manufacturer’s warranty and an OTR microwave that also came with a limited 1-year manufacturer’s warranty; no
additional RSA coverage was purchased through Conn’s. Mr*** was provided a copy of Conn’s Return & Exchange Policy at the time of purchase which states: A consumer has 30-days from the date the item is received to return or exchange (appliances and electronics) with the required 15% restocking fee and that if your product fails while under manufacturer’s warranty, Conn’s Factory Authorized Service will repair your product according to these warranties. Mr*** elected to have his items delivered. Mr***’s signed invoice also indicates that he (Mr***) was going to install the range kit and microwave; which meant installation of his appliances would be completed by someone other than Conn’s. After researching Mr***’s complaint we found he contacted us on 2/15/16 regarding his range; stating when the oven gets to the desired temperature the unit makes a popping noise and front left and center burner were not working. A service call was scheduled; during the inspection the technician found the unit made a popping noise when it gets to proper temperature, the oven bottom OPS were bowed and parts needed to be replaced. On 3/10/16, the technician completed the repairs by replacing the orifices, burners, ignitor, and spark module. Once the repairs were complete the technician test Mr***’s range and found it was working up to the manufacturer specifications. We show a new service ticket was created on 3/25/16, Mr*** indicated the burners were not igniting. However, it was later discovered there was a glitch in the system creating the ticket which never displayed Mr***’s information for service; therefore an appointment was not scheduled. We show Mr*** contacted us again on 6/23/16; requesting an exchange on both his range and OTR microwave. Mr*** was made aware of the system error and advised that a service appointment could be scheduled to assess the unit. However, Mr*** declined to have service and again requested an exchange. Although, we are unable to honor Mr***’s request for an exchange; Conn’s is willing to continue with service. Once the technician assess Mr***’s appliances and we receive his service report; we will be able to determine what further action is needed. If we may be of further assistance, Mr*** may contact Customer Service Department at 1-877-358-1252. Kind regards, Jana ***Customer Relations

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mr***’ concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mr*** may contact Conn’s regarding questions by
calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Mr*** has stated in the complaint: 1) He contacted us on four separate occasions for repairs on his dryer, and the unit is still not repaired; 2) He requested for a manager to contact him and has not received a call back; and 3) He is requesting an exchange for equal or lesser value Our investigation reveals that: 1) Since the date of purchase, we have service Mr***’ dryer on three separate occasionsMr*** is currently scheduled to have parts installed on 7/21/17; 2) Mr*** has been contacted by a member of management regarding his concerns; and 3) Mr***’ dryer does not meet the qualification for an exchange at this time due to the reschedules initiated by the customer Our records show on 4/27/16, Mr*** purchased a ** washer and dryer and elected to purchase 48-month Repair Service Agreement Plan We researched Mr***’ complaint and found that he first contacted our service department on 6/22/stating his dryer is making a squeaky noiseA service appointment was scheduled for 6/25/16. During the inspection, the technician found the vent was blocked and was able to remove the blockage to complete minor repairs Mr*** contacted our service department again on 9/8/regarding the same issueA new service appointment was scheduled for 9/9/During the inspection, the technician found parts were needed to complete the repairOnce we received the parts, Mr*** was scheduled for installation on 9/16/The technician installed a new bearing top, sleeve bearing and drum to complete repairs Our record show Mr*** last service call with Conn’s was received on 6/5/stating the dryer is not drying his clothingA service appointment was scheduled for 6/13/During the inspection, the technician found parts were needed for repairOnce we received the parts, Mr*** was scheduled for installation on 7/6/ However; upon installation, the technician found the incorrect parts were received and had to re-order the correct partsWe received the correct parts from the manufacturer, and Mr*** was scheduled to have all parts installed on 7/21/17. On the day of service, someone called in and identified herself as Mrs*** and requested to reschedule for the following weekend. Mr*** called 7/22/and requested to reschedule service for the morning of 8/4/because he was going to be out of town At this time Mr***’ dryer does not meet the qualifications for an exchangeWe will continue with any covered repair needs and listed under the Terms and Conditions of the repair Service Agreement PlanWe sincerely apologize for any inconvenience Mr*** may have experienced as a result of the delay Conn’s values Mr*** as a customer and appreciates him for bringing this matter to our attention

Thank you for the opportunity to respond to Mr***’s complaintOur record show on 6/29/14, Mr*** purchased the *** *** Living Room furniture which consists of five pieces (sofa, loveseat, chair, ottoman, and recliner) and elected to purchase a 48-month FurnitureGard
Plan. We researched Mr***’s service history and found three completed service calls with Conn’s dated 7/3/15, 4/22/16 and 1/20/During Mr***’s last service inspection on 1/18/17 for all furniture pieces, the serviceman found the recliner with a detached leg and loose arm frame, the loveseat, and chair with a detached seat cover, however; no issues were found with the remaining itemsThe serviceman added wood screws and a metal bracket to the recliner and re-attached the dust cover on the chair and loveseat to complete the repairsThe serviceman also reported the seat cushions displayed signed of wear and tore from everyday use, however; no defects were foundWe have no further records showing that Mr*** has contacted our service department regarding any further repair since his service was completed on 1/18/If Mr*** is in need of repairs, he may contact our Service Department at 1-855-266-6349. If we may be of further assistance, Mr*** may contact Customer Service at1-877-358-1252. Kind regards, Dyeisha ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
The company is lyingI want the shipping and handling removed and the insurance alsoPeriod!

I have stated that this is *** *** that my name is about to change to *** Don't continue to make excuses as to why you do not want to handle the complaint for meI have called your office over and over again to handle this complaint and it is not being resolvedThat is fine with me because I will not make any payments until someone contact me.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,

Thank you for the opportunity to
respond to Mrs*** additional commentsIn Mrs*** previous response,
she stated she was suppose to have her furniture spot cleaned in January;
however it was not completed by the servicemanOur records show Mrs***
furniture has been spot cleaned on three separate occasions dated (12/30/14, 3/30/and 5/16/15)Mrs
*** did contact service and requested an overall cleaning of her furniture
however; she was advised the FurnitureGard only covers spot cleaningWe have
no records that Mrs*** has contacted our service department to request any
additional spot cleaning on her furnitureIf Mrs*** furniture is in need of spot
cleaning she may contact our Service Department at 1-855-266-to schedule
an appointmentAs mentioned in our previous response, Mrs*** is currently
schedule to have repairs completed on her recliner on 8/29/
If we may be of further assistance, Mrs
*** may contact Customer Service at 1-877-358-
Kind regards,
Dyeisha ***

According to our records, Mr.*** paid his account balance in full on August 9, 2017. Due to the type of account, it can take 30-days for the account to reflect as closed. Mr.***’s accounts are in the process of being closed. Once the accounts close, Mr*** will receive a paid in full letter in the mail. There have bot been any delinquent credit marks assessed on either account. Although Conn's would prefer to keep the lines of communication open, we have placed a cease communications on the telephone numbers associated with Mr***'s accountsConn’s values Mr.*** as a customer and sincerely apologizes for any inconvenience he experienced due to this matter