Alan J. Slobodnik, M.S.W.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I was waiting till my delivery slats to be delivered on 8/28/Once again they did not bring proper slats and the bed still can't be used.The slats they brought were for a twin bed and not for the full bedI would like to accept this response but not until my bed is able to be usedConns also needs to adjust my payment date after the bed is capable of being fully usedOnce again I cannot even put a mattress on the bed because of the missing slatsThis is the second time this has happened with this itemIf they cannot provide slats then they can let us pick up a bunkie for the full size bed and the matter can be resolvedUntil the slats or bunkie is received, payment adjustment needs to be allowed due to it not being able to be used

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.] I am not satisfied with the business es response because my furniture was not delivered to me until the first week in September I have made myself available on the weekends for Conns to clean or replace my mattressI was very specific in telling them that I work in education and was told they would accommodate scheduling me on the weekendThey scheduled appointments during the week when I was at workI also called Conns the same day of delivery and asked for the manager Jeremy to let him know what had happenedI did not call over days laterI went into the store to report the incident and left several messages with an employee of Conns prior to thisI was not offered a warranty at the time of purchaseI also made numerous calls to the service department from home and from Conns store and was on hold for nearly an hour each time with no one picking up.Jeremy called from his phone to speak with a contact he knewConns never called me back to do anything until months laterThe delay was on their partI want my mattress cleaned and some considerstion. if
Regards,
V

Thank you for the opportunity to respond to Ms***’ concerns regarding account ***Ms*** stated she would like the price match added to her account and would like to know why her payoff was not reduced when she provided proof of insurance According to our records, Ms
*** signed a 24-month retail installment contract on August 9, That contract consisted of a 49” television for $799.99, sales tax in the amount of $She paid an $down payment, bringing her total to $She agreed to have property insurance on the account in the amount of $Finance charges in the amount of $were added bringing Ms***’ total of payments to $ On August 22, 2016, Ms*** received an invoice credit in the amount of $for the price match of the televisionThis brought her total of payments to $ Ms*** submitted proof of renters insurance; however, the proof of insurance did not show coverage at the time of purchaseA prorated insurance credit was applied to the account in the amount of $on April 17, bringing her total of payments to $ Ms*** has made payments on the account totaling $Four late fees have been assessed on the account in the amount of $This brings Ms***’ account balance to $with a payoff quote of $Please note, the payoff quotes update dailyIf Ms*** would like to pay the account balance in full, we ask that she contact us the day she plans to pay off the account for an up-to-date payoff quote We have included copies of Ms*** signed retail installment contract and payment history for her records Conn’s values Ms*** as a customer and appreciates her for bringing her concerns to our attention

Thank you for the opportunity to respond to Mrs***’s additional commentsAs mentioned in our previous response, Conn’s Return and Exchange Policy states: A consumer has 30-days from the date the item is received to return or exchange appliances with the required 15% restocking fee. If your product failswhile under manufacturer's warranty, Conn's Factory Authorized Service will repair your product according to these warrantiesMerchandise must be in new condition as determined by Conn’s. Conn’s has attempted to repair Mrs***’s unit in a timely manner as listed under the Terms and Condition of the manufacturer’s warranty. Although we are unable to honor Mrs***’s request to exchange her refrigerator; Conn’s is willing to continue with repairs.Although Conn’s would prefer to keep the lines of communication open, we have placed a cease communications on the telephone numbers associated with Mrs***’s accounts. If we may be of further assistance, Mrs*** may contact our Customer Service Department at 1-877-358-1252. Kind regards, Jana ***

Thank you for the opportunity to respond to Ms*** concerns regarding account ***Ms*** stated she received a promotional offer in the mail stating she had a remaining balance on her account, but the account should be closed According to our records, Ms*** signed
a 30-month retail installment contract on February 6, She paid the account balance in full on January 19, 2017. Ms*** account has been closed since January 19, We have included a copy of Ms*** payment history as verification that the account has a zero balance. Conn’s values Ms*** as a customer and apologizes for any inconvenience she experienced due to this matter

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Ms***’ concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Ms*** may contact Conn’s regarding questions
by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.comMs*** has stated in the complaint: 1) She has had three difference technicians out to repair her refrigerator, but the unit is still not working; and 2) She is requesting an exchange Our investigation reveals that: 1) Ms***’ refrigerator has been service in accordance with the Terms and Conditions of the manufacturer’s and Repair Service Agreement Plan purchased; and 2) MsCarares was approved for an exchange on 8/23/ Our records show on 3/4/17, Ms*** purchased a *** French door refrigerator and elected to purchase a 36-month Repair Service Agreement Plan We researched Ms***’ service history and found that she has contacted us on three separate occasions for repairs to her refrigerator due to the unit not coolingOur records show Ms*** had parts replaced on her refrigerator on 7/1/(PCB main ASM cover) and 8/12/(AS drier evaporator)However; Ms*** contacted us again on 8/15/stating the unit is still not coolingA service appointment was scheduled for 8/22/17, and the technician found that additional parts were needed to complete repairsBased on Ms***’ service needs, her refrigerator was approved for an exchange under the Terms and Conditions of the manufacturer’s warranty for up to $ Our records show Ms*** initiated her approved exchange on 8/23/and re-selected a Frigidaire French door refrigerator which is currently scheduled for delivery on 8/29/ We sincerely apologize for any inconvenience Ms*** experienced during this process

According to our records, Mr.*** paid his account balance in full on August 9, 2017. Due to the type of account, it can take 30-days for the account to reflect as closed. Mr.***’s accounts are in the process of being closed. Once the accounts close, Mr*** will receive a paid in full letter in the mail. There have bot been any delinquent credit marks assessed on either account. Although Conn's would prefer to keep the lines of communication open, we have placed a cease communications on the telephone numbers associated with Mr***'s accountsConn’s values Mr.*** as a customer and sincerely apologizes for any inconvenience he experienced due to this matter

Thank you for the opportunity to respond to Mrs***’ complaint regarding a purchase made under the name Jose E***. Our records show on 8/13/16, Mr*** purchased a *** high-efficiency washer model (***) with a 24-month Repair Service Agreement.
Mr*** elected to have his washer delivered; which was completed on 8/16/16. We researched Mrs***’ complaint and found Mr*** contacted us on 10/09/16; stating the washer was leaking. A service call was scheduled; during the inspection the technician found the washer was leaking from the back pressure tube. The technician re-installed the tube and rechecked operation system unit tested ok. We show Mr*** later contacted us on 10/22/16; stating the washer was having the same issue leaking. After further review we found on 10/31/16, Mr***’ washer was deemed non-repairable. Therefore, an exchange request was submitted and approved on 11/01/16 under the Terms and Conditions of the manufacturer’s warranty. Mrs*** was contacted on 11/01/16 and made aware of the exchange approval. Again, we sincerely apologize to Mr& Mrs*** for any inconvenience that was experienced during this process. If we be of further assistance, Mr& Mrs*** may contact our Customer Service Department at 1-877-358-1252. Kind regards, Jana ***

Who the *** is Ms.***? This is what I'm talking about this company gets nothing rightI'm suing and this has also gone to the Attorney General officeI refuse to accept what they sayHow did the dent get there? Why did they cover that area with tape? Why are they refussing to send a new appliance and believing drivers over customers? There reply is unacceptable Revdex.com
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,

Thank you again for the opportunity to respond to Ms***'s concerns regarding her account.As stated in our previous response, Conn’s is obligated to report factual information to the credit bureaus and we are unable to remove the negative credit marks or the charged off status of the account due to payments not being made timely. Additionally, the information can remain on Ms***’s credit report for 7-years per federal guidelines

Thank you for the opportunity to respond to Mrs***’s complaintOur records show on 1/07/17, Mrs*** purchased a *** *** *** *** *** *** *** mattress which comes with a limited manufacturer’s warranty; no additional coverage was purchased with Conn’sMrs***’s
mattress was delivered and signed acknowledging the items was received in good order on 1/09/We show Mrs*** signed her invoice acknowledging that she received a copy of Conn’s Return and Exchange Policy at the time of purchaseAs listed on Conn’s Returns and Exchange Policy “ No Returns/Exchanges on Furniture, mattresses, décor & accessories unless inspected by a Conn’s Service Technician and found to have a manufacturer’s defect. We reached out to our merchandising department regarding Mrs***’s concerns and confirmed that there is no known issue with the mattress purchasedAlthough Conn’s has no returns/exchanges on mattresses, we were able to verify that the mattress Mrs*** purchased does come with a 120-day comfort guarantee exchange trialThe Comfort Guarantee trial is a one-time offer per customer that requires the customers to sleep on the mattress for at least 30-days and no more than 120-days to qualifyIn attempts to resolve this matter, we will expedite the exchange process under the manufacturer’s comfort guarantee offerMrs*** may visit her nearest Conn’s to initiate the exchange; please be mindful this is a one-time offer, and the unit cannot be exchanged again under this trial. If we may be of further assistance, Mrs*** may contact our Customer Service Department at 1-877-358-1252. Kind regards, Dyeisha W***

Thank you for the opportunity to
respond to Mrs*** additional commentsIn Mrs*** previous response,
she stated she was suppose to have her furniture spot cleaned in January;
however it was not completed by the servicemanOur records show Mrs***
furniture has been spot cleaned on three separate occasions dated (12/30/14, 3/30/and 5/16/15)Mrs
*** did contact service and requested an overall cleaning of her furniture
however; she was advised the FurnitureGard only covers spot cleaningWe have
no records that Mrs*** has contacted our service department to request any
additional spot cleaning on her furnitureIf Mrs*** furniture is in need of spot
cleaning she may contact our Service Department at 1-855-266-to schedule
an appointmentAs mentioned in our previous response, Mrs*** is currently
schedule to have repairs completed on her recliner on 8/29/
If we may be of further assistance, Mrs
*** may contact Customer Service at 1-877-358-
Kind regards,
Dyeisha ***

Thank you again for the opportunity to respond to Mrs***'s concerns regarding her accountsIt is company policy to combine any existing accounts with a net payoff over $500. In order to finance the RSA coverage, Mrs*** will need to combine her existing accounts. If Mrs*** agrees to the terms of the combined contract Conn’s will agree to finance the warranty of the exchange purchase within 30-days of the exchange (8/16/2015). If Mrs*** would like to take advantage of the benefit of combining her accounts to one easy monthly payment, she may contact our Customer Service department at 1-877-358-1252. Thank you,Cheryle ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
My number one complaint that I am trying to resolve is the finance feeI went to your store located on E Broadway Blvd in Tucson AZ in OCTOBER I spoke with a dark blonde haired female representative behind the customer service desk at this location ( the same desk where I have gone to make payments on in the past, same desk that gave me my account number so I can make payments)I advised her that I was trying to get information in regards to my account as I have not had anything sent in the mail or anything available online to let me know when I needed to pay this off to get zero interest*** She advised me that I had until FEB ***Since she is a representative of Conn's I took her wordI logged in on FEB to make my final payment before my cash offer expired and that is when I saw the balance was much higher than it should beI am not asking that my cashpay option get extended any furtherI am simply asking that the date that I was given incorrectly in store be honored so I can finish paying off my account
The customer should not be held liable for getting misinformed by an employee/ representative of Conns and based on the facts that I am presenting to you I should not be held liable for the interest on this accountIf I had any paperwork regarding my cash option date I would have referred to that but I had nothing toI never got the cash option reminder mailers that your customer service people claim were sent even to this day ( I had to refer to what was sent via Revdex.com)
Regards,
*** ***

Thank you for the opportunity to respond to Mr***’s complaintOur record show on 6/29/14, Mr*** purchased the *** *** Living Room furniture which consists of five pieces (sofa, loveseat, chair, ottoman, and recliner) and elected to purchase a 48-month FurnitureGard
Plan. We researched Mr***’s service history and found three completed service calls with Conn’s dated 7/3/15, 4/22/16 and 1/20/During Mr***’s last service inspection on 1/18/17 for all furniture pieces, the serviceman found the recliner with a detached leg and loose arm frame, the loveseat, and chair with a detached seat cover, however; no issues were found with the remaining itemsThe serviceman added wood screws and a metal bracket to the recliner and re-attached the dust cover on the chair and loveseat to complete the repairsThe serviceman also reported the seat cushions displayed signed of wear and tore from everyday use, however; no defects were foundWe have no further records showing that Mr*** has contacted our service department regarding any further repair since his service was completed on 1/18/If Mr*** is in need of repairs, he may contact our Service Department at 1-855-266-6349. If we may be of further assistance, Mr*** may contact Customer Service at1-877-358-1252. Kind regards, Dyeisha ***

Thank you for
the opportunity to respond to *** *** concerns regarding account
***. *** *** stated he
received a letter regarding the cash option payoff amount. He stated he paid $as was stated in
the letter; however, his payoff was actually
$
According to
our records, *** *** called on June 14, and scheduled a payment for
$221.84. On June 15, he called back
stated he overpaid his account and wanted to cancel the payment he scheduled
and pay $189.84. We honored his request
to cancel the payment of $221.84; however, since that payment was in pending
status, *** *** account assessed a NSF fee of $25.00. This NSF fee caused his account to remain opened
with a payoff balance of $
As of July 10,
2015, *** *** paid $and the account has closedWe are in the process
of reversing the NSF fee *** *** was charged for canceling the pending
payment and he will receive a refund check in the mail. We ask that *** *** please allow processing
time for the NSF reversalWe have attached a copy of his payment history for
his records*** *** will receive a close-out letter within business
days of the account closing for his records
We value *** *** as a customer and sincerely apologize for any inconvenience he has
experienced due to this matterThank you,Cheryle S***

Thank you for the opportunity to respond to Mr***’s complaint. Our records show on 9/20/15, Mr*** purchased a *** gas range that came with a limited 1-year manufacturer’s warranty and an OTR microwave that also came with a limited 1-year manufacturer’s warranty; no
additional RSA coverage was purchased through Conn’s. Mr*** was provided a copy of Conn’s Return & Exchange Policy at the time of purchase which states: A consumer has 30-days from the date the item is received to return or exchange (appliances and electronics) with the required 15% restocking fee and that if your product fails while under manufacturer’s warranty, Conn’s Factory Authorized Service will repair your product according to these warranties. Mr*** elected to have his items delivered. Mr***’s signed invoice also indicates that he (Mr***) was going to install the range kit and microwave; which meant installation of his appliances would be completed by someone other than Conn’s. After researching Mr***’s complaint we found he contacted us on 2/15/16 regarding his range; stating when the oven gets to the desired temperature the unit makes a popping noise and front left and center burner were not working. A service call was scheduled; during the inspection the technician found the unit made a popping noise when it gets to proper temperature, the oven bottom OPS were bowed and parts needed to be replaced. On 3/10/16, the technician completed the repairs by replacing the orifices, burners, ignitor, and spark module. Once the repairs were complete the technician test Mr***’s range and found it was working up to the manufacturer specifications. We show a new service ticket was created on 3/25/16, Mr*** indicated the burners were not igniting. However, it was later discovered there was a glitch in the system creating the ticket which never displayed Mr***’s information for service; therefore an appointment was not scheduled. We show Mr*** contacted us again on 6/23/16; requesting an exchange on both his range and OTR microwave. Mr*** was made aware of the system error and advised that a service appointment could be scheduled to assess the unit. However, Mr*** declined to have service and again requested an exchange. Although, we are unable to honor Mr***’s request for an exchange; Conn’s is willing to continue with service. Once the technician assess Mr***’s appliances and we receive his service report; we will be able to determine what further action is needed. If we may be of further assistance, Mr*** may contact Customer Service Department at 1-877-358-1252. Kind regards, Jana ***Customer Relations

Thank you for the opportunity to respond to Ms***’ concerns regarding account ***. Ms*** stated she opened a new account that included the balance of account *** but account *** is still opened. According to our records, Ms*** signed a 34-month
promissory note and security agreement on January 31, That agreement created account *** and included the balance from account *** Due to a system issue, account *** has not closedConn’s is working diligently to resolve the issue and close account ***. Once the accounts close, Ms*** will receive close-out letters in the mail. We have taken measures to prevent Ms*** from receiving collection calls on account *** until the matter is resolved and the account is closed. Conn’s values Ms*** as a customer and sincerely apologizes for any inconvenience she experienced due to this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I still reject....tv broke..at the days and since it was outside of your business hours, yall are taking zero responsibility Any reputable company..ie.***, *** ***...and others would exchange no questions asked, because a brand new tv shouldn't break within days And P.Sa call to service was only made because we were forced too All family and friends are being told to stay away from conns.
[Provide details of why you are not satisfied with this resolution.]
Regards,

I have stated that this is *** *** that my name is about to change to *** Don't continue to make excuses as to why you do not want to handle the complaint for meI have called your office over and over again to handle this complaint and it is not being resolvedThat is fine with me because I will not make any payments until someone contact me.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,