Alan J. Slobodnik, M.S.W.

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mr***s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mr*** may contact Conn’s regarding questions by
calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. Mr*** has stated in the complaint: 1. He purchased a washer and reported that the unit was not working after installation; 2. He has been getting the runaround regarding an exchange; and 3. The system was not updated, and now he is being charged for two washers Our investigation reveals that: 1. Mr*** elected to pickup his washer and he unit were installed by someone other than Conn’sMr*** did not contact service until five days after receiving the unit2. Mr*** was informed he could setup a service call to have the unit assessed, or he could return the unit with the required 15% restocking fee3. Mr*** only has one washer on his accountThe exchange washer was picked up on 8/25/ Our records show on 8/5/17, Mr*** purchases a “sold as is” clearance model *** washer and dryer and elected to purchase a 24-month Repair Service AgreementWe researched Mr***s complaint and found that he contacted our service department on 8/14/stating the washer does not have powerBefore scheduling an initial service appointment, Mr*** contacted our customer service depart to request an exchange for a different modelMr*** was contacted and informed that we agreed to return or exchange the washer with the required 15% restocking fee as a gesture of goodwillOur records show on 8/17/17, Mr*** returned to his local Conn’s and exchanged his washer for a new factory sealed *** washer which was delivered in good order on 8/18/Mr***s original washer was picked up on 8/25/and returned to the warehouseOur records show the original washer has been canceled from Mr***s invoice and a new invoice was created for the current modelWe sincerely apologize for any inconvenience Mr*** experienced during this processConn’s values Mr*** as a customer and appreciates her for bringing her concerns to our attention Sincerely, Conn’s Inc

Thank you for the opportunity to respond to Mr*** complaintWe attempted to contact Mr*** on 10/4/16 to discuss his concerns but was unsuccessful and left a voice message to return our callConn's has agreed to honor MrBurton's request and process the credit to his account in
lieu of the exchange as well as remove any negative credit marksWe ask to please allow up to days for the credit to post and the account to closeWe appreciate Mr*** for bringing this matter to our attention and we sincerely apologize for any inconvenience experienced during this process If we may be of further assistance, Mr*** may contact us at 1-877-358- Kind regards, Dyeisha ***

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to Mr***’s concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, Mr*** may contact Conn’s regarding
questions by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. We researched Mr***’s complaint and found that his issue has been addressed and resolved by the district managerConn’s values Mr*** as a customer and appreciates him for bringing this matter to our attention

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,since the writing of this I had a call from a manager named matt to buy something else with credit..he agreed to credit the bed,boxspring and frame..the credit would be around or so..I was gonna purchase a computer valued at 1500..they would deliver computer and pick up bed,box,and frame..I went to the store number and as usual nobody could seem to find anything but the credit..I have the exact time we talked and the date which was saturday july 30th around 4:15..since you record everything go listen to the tape..we are getting nowhere on this..We are getting sicker from this bed in here..I have asked a Revdex.com person a few questions on this and was advised to have texas state health come inspect and collect data..the best deal would be to do as Matt suggested on trading out and getting computer..there was matresses shown to us and the salesgirl said both had day..I have witnessess to this.the ensemble was not in good condition when delivered..the person signing was not suppossed to..it would be mary but in this case I have power of attorney..so I see a problem here..I have pictures of this awful couch they sent and mud all over otterman.you people are blind are something saying nothing is wrong with the couch contact arthur at store I sent pics of this awful thing if you would like I can sure send you one..I disagree with conns answer on this the couch was and is in awful shape..the stuff was never delivered on time..I am prepared if needed to have enough evidence to show a judge if needed..since everyone is calling us liars..It is my intention to try and have Revdex.com resolve this..everything had problems and it took forever to have someone come out and remember I have audio and video of everything and person I talked with..the tv was suppossed to be brought down at 10%..I was told not to open the box so my fathers day gift remained unopened for two weeks until I couldnt stand it anymore..There was a puzzle look in right hand corner..I called arthur and sent a picture and he said it was cracked inside probably during shipping..so dont sit here and say I had it for two weeks and you did me a favor..it was defective like the bed,couch..So I didnt get a fathers day gift at all..I still state I dont want any of the stuff..you take it back and wipe the slate clean..do remember there is mold in that bedroom that will have to be cleaned from the bed..If we cannot come to a deal..I will hire and investigator to examine all merchandise and prove conns is at fault..Its simple take the bed back I get a computer..and take furniture back and were done otherwise I will proceed as far as I need to..My wife was in a coma for months and I have been told the mold is affecting her health..so now I have no choice..All of you merchandise is trash and has problems..read your comments page on your corporate site

Thank you for the opportunity to respond to Mrs***’s complaintWe researched Mrs***’s complaint but were unable to find an invoice or account with Conn’s with the information providedIf Mrs*** is able to provide her invoice or account number, we would be happy to look further
into this matter. In regards to Mr***, our records show as of 2/27/17, Mr***’ invoice has been cancelled as requested and no account has been created with Conn’s. We sincerely apologize for any inconvenience Mrs*** experienced during this process. If we may be of further assistance, Mrs*** may contact us at 1-866-765-1513. Kind regards, Dyeisha W***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Iaccept that there is a service call on that date it is because after they came and put the part in the dishwasher still does not work properly so I called them and informed them of the problem and we set a date for yet another service man to come out.the problem is that the dishes are still dirty and wet after it has been ran it is the same problem we have had from the beginning.I hope the problem can be resolved soon but I am afraid that without exchanging this dishwasher for a different brand we are going to have this problem Its been going on for so long it's hard to believe that this hasn't been done yet
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me

Thank you for the opportunity to respond to Mrs*** complaint. We appreciate Mrs*** for bringing her concerns to our attention. We attempted to contact Mrs*** on 2/09/16 regarding her concerns, but we were unsuccessful in our attempt. Mrs*** complaint has been escalated with upper management and a resolution has been reached. Mrs*** will need to contact us directly at 1-866-765-1513 for further detail. We sincerely apologize for any inconvenience Mrs*** experienced during this matter. Kind regards, *** ***Customer Relations

Thank you for the opportunity to respond to Mr***’s additional commentsConn’s advertisements states that our products and promotional offers is subject to credit approvalAlthough some consumer’s credit rating may not qualify for promotional or special financing offers, we are still able to offer alternative financing options to assist with their purchase needs. Kind regards, Dyeisha ***

Thank you for the opportunity to respond to Ms*** concerns regarding account ***. MS*** stated she paid her account balance in full but the account remains open. She would like the account closed and the negative credit marks removed from her credit report.
According to our records, Ms*** signed a 32-month retail installment contract on December 7, 2013. That contract included our 12-month no-interest financing (“cash-option”). Per the terms of the “cash-option,” the “cash-option” will be void if the minimum monthly payment is not paid within days of the scheduled due date or the “cash-option” balance has not been paid within days of the expiration date. Ms*** total “cash-option” price was $6527.10. This amount included the invoice amount of $plus $for insurance. Ms*** made payments totaling $4665.68. This left an outstanding balance of $that was due on or before the expiration date of December 7, 2014. We are unable to reinstate Ms*** “cash-option” as the balance was not paid in full on or before the “Cash-option” expiration date. We have attached a copy of Ms*** signed retail installment contract, “cash-option” acknowledgment pageMs*** also stated she would like the credit marks removed. Conn’s is obligated to report factual information to the credit bureaus and we are unable to remove the credit marks assessed on the account due to payments not being made timely. We have attached a copy of her payment history for her records. Conn’s values Ms*** as a customer and appreciates her for bringing her concerns to our attention. Thank you, Cheryle ***

Thank you for the opportunity to respond to Mr***’s complaint. Our records show that on 7/2/16 Mr*** purchased a ** electric range, dishwasher, and over the range microwave; all with a limited one year manufacturer’s warranty. Mr***’s received a copy of
the Return and Exchange Policy at the time of purchase. Our Return and Exchange Policy states A consumer has 30-days from the date the item is received to return or exchange appliances and electronics with the required 15% restocking fee and if your product fails while under manufacturer’s warranty or Conn’s RSA, Conn's Factory Authorized Service will repair your product according to these warranties. Mr*** also signed his invoice acknowledging that he received a copy of Return and Exchange policy. Mr***’s appliances were delivered on 7/3/16 as promised.After further review we show that Mr*** first contacted us on 7/3/16 stating that there were a few of his pots and pans left in the range that was hauled off during deliveryOur records indicate that we were not able to coordinate the pickup of the pots and pans and they were disposed of. As a gesture of good will we will honor Mr***’s request and send him a check for $for the cost of the cookware. We have spoken to Mr*** and he has agreed to accept the concession.If we may be of further assistance, Mr*** may contact our Customer Service Department at 1-877-358-1252. Kind regards, Kristal ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
I know what the contract says, I understand it is my fault for not reading the contract and just trusting the manager and sales manMy point is that the salemanand the manager both said I was going to receive the months intrest freeWe would not have purchased the living room set if I was told we did not qualify So conns is saying its ok for their salesman and managers to lie to the customers just to make a sale? My next issue is that conns does not really value me as a customer because I called over and over about this issue to customer service and was always told someone would call me back and no one ever didSo besides lying to customers to make a sale the customer service center just blow you off as well
Regards,
*** ***

Conn Appliances, Inc(“Conn’s”) appreciates the opportunity to respond to MsJacobs’ concernsWe have a more than 120-year history of quality customer service and satisfaction, and we would not want anything to impair that recordAs a reminder, MsJacobs may contact Conn’s regarding questions
by calling our Customer Service Helpdesk at 1-877-358-1252, or on-line at www.conns.com. MsJacobs has stated in the complaint: 1) That she purchased a washer and dryer with us and the washer started leaking after delivery; 2) we agreed to exchange the washer and dryer, but she would need to pay the cost difference, and 3) she would like to return the washer and dryer without a restocking fee Our investigation reveals that: 1) We exchanged MsJacobs’ washer once we confirmed the washer was leaking2) MsJocobs’ selected a more expensive washer and dryerTherefore, she was informed that she would need to pay the difference3) We agreed to honor MsJacobs’ request to return the washer and dryer and waive the restocking fee Our records show on 5/29/17, MsJacobs purchased a *** washer and dryer and elected to purchase a 48-month Repair Service Agreement PlanMsJacobs’ items were delivered and received in good order on 5/30/ We researched MsJacobs’ complaint and found that she contacted our service department on 6/7/stating her washer is leaking from the bottom A service appointment was scheduled for 6/10/During the inspection, the technician was unable to duplicate the issue with the washerThe technician reported that he ran a complete cycle, but no problems were foundOur records MsJacobs contacted our service department again that same day stating after the technician left she attempted to wash a load of clothes and the washer started to leak againThe technician returned to MsJacobs’ residence on 6/12/to re-as the washer and reported that parts were needed to complete the repairsAfter reviewing the technician’s findings, we agreed to exchange MsJacobs’ washer and extended her the option to reselect both washer and dryer. MsJacobs has issued a credit for the original amount paid for both washer and dryer. Although the original washer and dryer were still available for purchase, MsJacob selected another set that was more expensive. MsJacob was informed that she would need to pay the difference if she wanted to go with a different set Our records show MsJacobs requested to return both the washer and dryer for a refundAs of 6/17/17, MsJacobs’ washer and dryer have been returned, and a credit of *** has been applied to her GE accountWe also show MsJacobs has been refunded for the down payment that was paid at the time of purchase Conn’s values MsJacobs as a customer and appreciates her for bringing her concerns to our attention

Thank you for
the opportunity to respond to Mr***’s concerns regarding account
***. Mr*** stated he paid
his account balance in full; however, the account remains open.
According to
our records, Mr*** signed a 32-month retail installment
contract on November
28, 2013. That contract included a
6-month no-interest financing promotion (“Cash-option”). The total amount due by the end of the
6-month Cash-option was $2177.31. This
amount included $for the product purchased and $for the
insurance due at the end of the Cash-option term. Mr*** paid a total of $2141.87. This left an invoice shortage of $35.44.
As a one-time
offer and a goodwill gesture, we will credit the account the $and close
the account. Mr*** will receive a
close-out letter within business days of the account closing. We have attached a copy of Mr***’s
signed retail installment contact and payment history for his records.
We value Mr*** as a customer and
sincerely apologize for any inconvenience he has experienced due to this
matter. Thank you,Cheryle S***

Thank you for the opportunity to respond to Mr***’s complaintOur records show on 5/10/14, Mr*** purchased a 60” *** television with us and 49-month repair service agreement with accidental coverage and financed the television along with furniture and appliance on a Conn’s
Installment Account Mr*** contacted us on 9/30/15, stating there was a big black spot in the middle right side of the televisionA service call was sand upon inspection the technician found the panel was damaged and needed to be replacedAn exchange request was submitted and approved on 10/2/Mr*** brought his television into the store attempting to initiate the exchange on 2/23/16; while there it was discovered that Mr***s account had charged off on 10/31/15; due to non-payment and the Repair Service Agreement with Accidental Coverage was cancelled as a result revoking the exchange approval on 11/30/Mr*** left the television at the store and returned to pick it up on 3/12/ Although our records do not show the remotes in question were brought in with the television we contacted Mr*** after receiving his Revdex.com complaint and offered a credit to his account for the value of both remotesMr*** declined our offer therefore we are unable to further assist him in this matterIf Mr*** would like to accept our offer to credit his account $for the remotes he may contact us at 1-877-358- We appreciate Mr*** for bringing his experience to our attention the matter has been addressed with those involved to ensure it is not repeatedIf we may be of further assistance Mr*** may contact us at 1-877-358- Kind regards, Kathryn *** Customer Relations

Thank you for the
opportunity to respond to Mrs***’s additional commentsAs mentioned
in our previous response; the serviceman notated Mrs***’s loveseat
showed signed that the unit is being used more often than the other furniture
pieces and it is exposed to more sun which may result in the discoloration she
is experiencing; this is considered wearHowever; discoloration is not
covered under the Terms and Conditions of the manufacturer’s warrantyAlso,
Conn’s advertise the material used for the *** *** living room
furniture as soft blended leather.
This information can be found on our website as well as the furniture
brochure Mrs*** received with her furniture set.
Again, we are unable to honor Mrs***
request for an exchange; the reported issue is a result of wearHowever
Mrs*** may contact our Service Department at *** to have
her furniture re-evaluated
We have included a photo that was taken at the
time of inspection
If we may be of further assistance, Mrs
*** may contact us directly at ***
Kind regards,
Dyeisha W***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
The response is inaccurateHowever, they have delivered a new washer to repleace the broke one since December 7thIn addition, all I had to sgn, in my home, was the delivery of one and taking oneThis is what should have happened in January. I have kept all names, dates, times, and voicemails from everyone including my ownI have not recommended this business to anyone and a few people I know have chosen other businesses.
Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
This information is incorrectI have a recorded phone conversation and phone records available that show Conn's in fact offered me the extensionRather it qualified or not is not my fault as a consumerA Conn's employee brought it up and MANUALLY took my payment over the phoneNo one called back to tell me "it did not qualify" in fact ALL payments were pulled from my account the next day Why would you take partial payments for as little as on a payment? I didn't make that amount up. The "Goodwill" removal should occur on ALL the accounts affected and not just one. I would like to see these accounts updated accordingly and would like a letter of credit from Conn's to show my potential lenders during the next "30-60" days.If I can get the marks removed on all the accounts like I originally asked in the initial letter then I would be content on letting this claim goI would hope that Conn's would value their customers a little moreI just purchased another 4,in merchandise there the other day.
Regards,
David ***

Thank you for the opportunity to respond to *** ***’
complaint. Our records show on 3/07/15, *** *** purchased a *** gas range with a 48-month Repair Service Agreement.
**
*** signed invoice indicates at the time of purchase he acknowledged she
was provided a copy of the Repair Service Agreement brochure and that he
understood the coverage associated with the product. *** *** elected to
pick up his range from our local warehouse located in *** ***
We researched *** ***’ complaint and found there was a delay
obtaining the parts needed to complete the repair of her range. We have confirmed the part was received and
*** ***’ range was successfully repaired on 7/2/15. *** *** was contacted regarding her
concerns and she confirmed the range is working properly.
We appreciate *** ***’ for bringing her concerns to our
attention so they may be addressed with those involved to ensure they are not
repeated. If *** ***’ has any
additional questions or concerns she may contact us at ***.
Kind regards,
Kathryn
***

Thank you for the opportunity to respond to Mr***’s complaintWe researched Mr***’s complaint and found that his issue is regarding a purchase under a different consumer’s accountAlthough we are unable to discuss any information with a 3rdy party representative, all purchases with
Conn’s is subject to credit approval even if the consumer has an existing accountWe have forwarded Mr***’s concerns to the district manager to address this matter with all parties involved. If we may be of further assistance, Mr*** may have the account holder contact us at 1-866-765-1513. Kind regards, Dyeisha ***

Thank you for
the opportunity to respond to *** *** concerns regarding her
account. *** *** stated she
purchased an *** and the insurance. The
*** had to be sent to service. The ***
was not able to be repaired. *** ***
stated she did not want to pay
the difference for a new tablet so she requested
a refund of the purchase price of $
According to
our records, *** *** signed a 24-month retail installment contract on
December 12, 2013. This contract included
an *** mini for $as well as a month repair service agreement
(RSA). The *** was determined to be
un-repairable and *** *** did not wish to exchange the item. The RSA is what allowed *** *** to receive
the credit for the ***; therefore, the RSA is non-refundable.
*** ***
received a credit to her account in the amount of $on June 23, 2015. This amount included the $for the ***
and $for any applicable tax. The
credit brought *** *** account to a zero balance and she was issued a
check in the amount of $for an overpayment.
As of July 3,
2015, *** *** account is closed.
We have attached a copy of the payment history for her records.
We value *** *** as a customer and appreciate her for bringing her concerns to our
attention. Thank you,Cheryle S***